Yes, People Shop for Health care. But are they Good at it? We used to hear “no one shops for health care.” But we know that not to be true; here’s a blog post I wrote about how people are doing just that. So, now that we know they do shop, do they do it well? That’s a good question too.
A recent study from some Berkeley economists found that people on high deductible plans don’t shop well. Sarah Kliff, writing about it in Vox, says the study “shows that when faced with a higher deductible, patients did not price shop for a better deal. Instead, both healthy and sick patients simply used way less health care.” I read the paper, by Zarek C. Brot-Goldberg, Amitabh Chandra, Benjamin R. Handel and Jonathan T. Kolstad, and had some questions and thoughts: First,
the company studied has relatively well-paid workers — “employees at the firm are relatively high income (median income $125,000-$150,000),” we are told. Higher income=Less price sensitivity. Also, we know women shop more for health care and men shop less; women make 80 to 90 percent of the health care decisions in the U.S., and they are deeply in touch with this issue, while men aren’t. I did not see a gender breakdown in the methodology. So I wonder: Men or women? Also, we learn that workers got tools to use to assess care, but we don’t see those tools — and believe me, I have seen some terrible ones. For example, here’s a post from one of our partners, Elana Gordon at WHYY public radio in Philadelphia, about how bad one insurer’s tools were for one couple. Also, we don’t know what kind of education on their new system the workers got, so it’s a little bit murky (though the original study is incredibly long). The rational health care shopper Taking up the topic again, in a recent piece titled “Patients aren’t consumers, but the fiction of the rational healthcare insurance shopper continues,” my friend Trudy Lieberman puts forth an argument that people are not rational health care shoppers. I sort of agree, but disagree deeply on the causes. One big reason that people aren’t “rational” shoppers: they don’t have information. Other reasons: 1) They’re sick and don’t want to shop. 2) They don’t expect to get robbed at the doctor’s office. Lieberman discusses the Berkeley study in her piece, for the Center for Health Journalism at the University of Southern California Annenberg Center,
then quotes me as saying our work on price transparency is good journalism and good public service. She then concludes: “That may be, but the evidence, including the latest strong results from the Berkeley study, tells us that the focus on turning patients into shoppers has significant downsides. When people can’t distinguish between low- and highvalue care or forego needed treatment because even a ‘cheap’ price is too high for the family budget, the cost of treating them may eventually be far greater. Remember, that was one of the arguments for the Affordable Care Act. But the high cost-sharing the exchange policies demand turns that premise on its head. I’m all for transparency and think Pinder’s work, as well as Steven Brill’s in Time and Elisabeth Rosenthal’s in The New York Times, goes a long way to acquaint the public about the American cost of health care. Just don’t count on 320 million people looking for the cheapest CT scan to lower the high price tag for American health care.” I am not a Berkeley economist, and didn’t see the data or do the analysis they did, and my questions about that study persist. Also, I deeply respect and admire Trudy, and will always treasure our friendship. Her work is amazing. And I am a pig for a compliment, and so thanks, Trudy! And yet, I have some thoughts on this piece. Information is hard to find From the boldfaced passages above: 1. Quality transparency is broken. People have a hard time distinguishing between high- and low-value care because the information that would help
them decide what’s high and low value is hard to find. There’s some promising work being done, but it’s hard to find good, actionable information. 2. Price transparency is broken. People may skip treatment because they see the terrifyingly high sticker (Chargemaster) prices on bills. Why are those prices so crazy high to begin with — $6,221 for an MRI? Really? Also, perhaps they don’t realize that a cash price might be lower, or they might pay a negotiated rate under their plan, not the sticker price. Also, lower-cost treatment alternatives with nearly equal merit might be available. 3. High cost-sharing is not limited to exchange policies via the Affordable Care Act: it’s rife in employer policies now too. Here’s a recent Kaiser study detailing the rising premium cost to employees of employer-sponsored care (the employee share of premiums averages $4,955 a year for a family, almost double what it was in 2005), and the rising deductibles in employer-sponsored care (now an average of $1,077, more than triple what it was in 2006). 4. People who know prices might choose to pay less. Further, once they understand that health care pricing is random and capricious, we might see real policy change. We’re not counting on The Little Guy or Gal to be able to effectively cut through the murk, profiteering and doublespeak effectively and thus fix the health care marketplace. But we’re trying to help. Of course, the health care experience is fraught with emotion: it’s not like shopping for a tomato or a car. People don’t want to “shop” for health care when they’re in an emergency. Truly, they don’t want to “shop” for health care at all, in my experience: they just want to get treated and get well. But increasingly, they realize that they must find information about price and quality to protect themselves.
People don’t like this, and they don’t like being in the dark. Look at this study remarking on how people want to know — and how hard they say it is to find information. (I blogged about it here.) Funded by the Robert Wood Johnson Foundation and completed by Public Agenda, the study found:
56 percent of Americans have tried to find information about health care prices before getting care.
Most Americans seem open to looking for better-value care. The majority of Americans do not believe that higher-priced care is necessarily better quality.
Most Americans who have compared prices say they saved money.
Also, there’s this study about how higher prices are not necessarily better. And there’s this about high- and low- priced hospitals and links to quality. [Source: http://thehealthcareblog.com/blog/2015/11/19/yes-people-shop-forhealth-care-but-are-they-good-at-it/]