Global Healthcare/Medical Outsourcing Market Analysis and Forecast (2014 – 2020)

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Global Healthcare/Medical Outsourcing Market Analysis and Forecast (2014 – 2020):

By Type (Healthcare Payer and Provider, Pharmaceutical, Pathology and Labs); By Region (Americas, Europe, APAC)

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Table of Contents 1. Global Healthcare Outsourcing Industry – Market Overview 2. Executive Summary 3. Global Healthcare Outsourcing Industry – Market Landscape 3.1. Market Share Analysis 3.2. Comparative Analysis 3.2.1.

Product Benchmarking

3.2.2.

End user profiling

3.2.3.

Patent Analysis

3.2.4.

Top 5 Financials Analysis

4. Global Healthcare Outsourcing Industry – Market Forces 4.1. Market Drivers 4.2. Market Constraints 4.3. Market Challenges 4.4. Attractiveness of the Healthcare Outsourcing Industry 4.4.1.

Power of Suppliers

4.4.2.

Power of Customers

4.4.3.

Threat of New entrants

4.4.4.

Threat of Substitution

4.4.5.

Degree of Competition

5. Global Healthcare Outsourcing Market – Strategic Analysis 5.1. Value Chain Analysis 5.2. Pricing Analysis

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5.3. Opportunities Analysis 5.4. Product/Market Life Cycle Analysis 5.5. Suppliers and Distributors 6. Global Healthcare Outsourcing Market – By Types of Outsourcing Services 6.1. Healthcare Payer Outsourcing services 6.2. Introduction 6.3. Claims processing 6.4. Claims adjudication 6.5. Mailroom services 6.6. HR services 6.7. Accounts and Finance 6.8. Customer Care services 6.9. Others 6.10.

Healthcare Provider Outsourcing services 6.10.1. Introduction 6.10.2. Member enrolment 6.10.3. Physician enrolment 6.10.4. Medical Billing 6.10.5. Medical Coding 6.10.6. Medical Transcription 6.10.7. Finance & Accounts 6.10.8. Others

6.11.

Pharmaceutical Outsourcing services 6.11.1. Introduction

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6.11.2. Clinical services 6.11.2.1.

Drug discovery and development

6.11.2.2.

Pre-Clinical testing services

6.11.2.3.

Clinical trial services

6.11.2.4.

Analytical testing services

6.11.2.5.

API Development

6.11.2.6.

Formulation and Packaging Services

6.11.2.7.

Others

6.11.3. Non-Clinical Services

6.12.

6.11.3.1.

SCM & Logistics

6.11.3.2.

Sales & Marketing

6.11.3.3.

Others

Pathology and Laboratory Outsourcing services 6.12.1. Introduction 6.12.2. Standard Test Operating Procedure (SOP) 6.12.3. Records Maintenance 6.12.4. Quality Control Services (Inter-lab/External) 6.12.5. SCM & Logistics

6.12.6.

Others 7. Global Healthcare Outsourcing Market, By Geography 7.1. Introduction 7.2. North America 7.2.1.

U.S.

7.2.2.

Canada

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7.3. Europe 7.3.1.

U.K.

7.3.2.

France

7.3.3.

Germany

7.3.4.

Italy

7.3.5.

Others

7.4. APAC 7.4.1.

China

7.4.2.

India

7.4.3.

Philippines

7.4.4.

Vietnam

7.4.5.

Others

7.5. ROW 8. Market Entropy 8.1. New Product Launches 8.2. M&As, Collaborations, JVs and Partnerships 9. Investment Opportunities – Analysis by Target companies/customers, Capital Investments, ROI, Payback Period and Source of Funds.

10. Company Profiles 10.1.

Accenture plc

10.2.

Accretive Health, Inc.

10.3.

Boehringer Ingelheim GmbH

10.4.

Cognizant Technology Solutions Corporation

10.5.

Firstsource Advantage, LLC

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10.6.

GeBBS Healthcare Solutions, Inc.

10.7.

HCL Technologies Limited

10.8.

Hexaware Technologies Ltd

10.9.

ICONplc

10.10. IDS Infotech Ltd. 10.11. IGATE Corporation 10.12. Infosys Limited 10.13. InVentiv Health Inc. 10.14. OMH HealthEdge Holdings, Inc. 10.15. Patheon Inc. 10.16. Quintiles Transnational Holdings, Inc. 10.17. Sun Knowledge, Ltd. 10.18. Tata Consultancy Services Limited 10.19. Tech Mahindra Limited 10.20. WNS (Holdings) Limited 11. Appendix 11.1.

Abbreviations

11.2.

Sources

11.3.

Research Methodology

11.4.

Bibliography

11.5.

Compilation of Expert Insights

11.6.

Disclaimer

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LIST OF TABLES Table 1 Product Benchmarking for Global Healthcare Outsourcing Market – By Services ($) Table 2 Top 5 Market Players Financials Analysis Table 3 Global Healthcare Outsourcing Market Revenue, 2014 – 2020 ($M) Table 4 Global Healthcare Payer Outsourcing Market Revenue, By Services, 2014 – 2020 ($M) Table 5 Global Healthcare Provider Outsourcing Market Revenue, By Services, 2014 – 2020 ($M) Table 6 Global Pharmaceutical Outsourcing Market Revenue, By Services, 2014 – 2020 ($M) Table 7 Global Pathology and Laboratory Outsourcing Market Revenue, By Services, 2014 – 2020 ($M) Table 8 2014 Global Healthcare Payer Outsourcing Market Revenue in Claims processing, By Services2014 – 2020 ($M) Table 9 Global Healthcare Payer Outsourcing Market Revenue in Claims adjudication, By Services 2014 – 2020 ($M) Table 10 Global Healthcare Payer Outsourcing Market Revenue in Mailroom Services, By Services 2014 – 2020 ($M) Table 11 Global Healthcare Payer Outsourcing Market Revenue in HR Services, By Services 2014 – 2020 ($M) Table 12 Global Healthcare Payer Outsourcing Market Revenue in Accounts and Finance, By Services 2014 – 2020 ($M) Table 13 Global Healthcare Payer Outsourcing Market Revenue in Customer Care services, By Services 2014 – 2020 ($M) Table 14 Global Healthcare Provider Outsourcing Market Revenue in Member enrolment Table 15 By Services 2014 – 2020 ($M) Table 16 Global Healthcare Provider Outsourcing Market Revenue in Physician enrolment Table 17 By Services 2014 – 2020 ($M) Table 18 Global Healthcare Provider Outsourcing Market Revenue in Medical Billing, By Services 2014 – 2020 ($M) Table 19 Global Healthcare Provider Outsourcing Market Revenue in Medical Coding, By Services 2014 – 2020 ($M) Table 20 Global Healthcare Provider Outsourcing Market Revenue in Medical Transcription, By Services 2014 – 2020 ($M)

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Table 21 Global Healthcare Provider Outsourcing Market Revenue in Finance & Accounting, By Services 2014 – 2020 ($M) Table 22 Global Pharmaceutical Outsourcing Market Revenue in Clinical Services,, By Services 2014 – 2020 ($M) Table 23 Global Pharmaceutical Outsourcing Market Revenue in Non-Clinical Services, By Services 2014 – 2020 ($M) Table 24 Global Pathology and Laboratory Outsourcing Market Revenue in Standard Test Operating Procedure (SOP), By Services 2014 – 2020 ($M) Table 25 Global Pathology and Laboratory Outsourcing Market Revenue in Records Maintenance,

By Services 2014 – 2020 ($M) Table 26 Global Pathology and Laboratory Outsourcing Market Revenue in Quality Control Services, By Services 2014 – 2020 ($M) Table 27 Table 25Global Pathology and Laboratory Outsourcing Market Revenue in Supply Chain Management& Logistics, By Services 2014 – 2020 ($M) Table 28 Global Healthcare Outsourcing Market Revenue, By Geography, 2014 – 2020 ($M) Table 29 Global Healthcare Outsourcing Market Revenue in North America, By Country,2014 – 2020 ($M) Table 30 Global Healthcare Outsourcing Market Revenue in North America, By Service, 2014 – 2020 ($M) Table 31 Healthcare Outsourcing Market Revenue in Europe, By Country,2014 – 2020 ($M) Table 32 Global Healthcare Outsourcing Market Revenue in Europe, By Service, 2014 – 2020 ($M) Table 33 Healthcare Outsourcing Market Revenue in APAC, By Country,2014 – 2020 ($M) Table 34 Global Healthcare Outsourcing Market Revenue in APAC, By Service, 2014 – 2020 ($M) Table 35 Global Healthcare Outsourcing Market Revenue in RoW, By Service, 2014 – 2020 ($M)

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LIST OF FIGURES Figure1 Global Healthcare Outsourcing Market, By Geography, 2014 - 2020 ($M) Figure2 Classification of Health care outsourcing industry, By Services Figure3 Global Healthcare Outsourcing Market, Market Share Analysis, 2014(%) Figure4 Global Healthcare Payer Outsourcing Market Revenue, By Services (%) Figure5 Global Healthcare Provider Outsourcing Market Revenue, By Services (%) Figure6 Global Pharmaceutical Outsourcing Market Revenue, By Services (%) Figure7 Global Pathology and Laboratory Outsourcing Market Revenue, By Services (%) Figure8 Global Healthcare Outsourcing Market, By Geography, 2014 (%) Figure9 North America Healthcare Outsourcing Market, By Country, 2014 (%) Figure10 Europe Healthcare Outsourcing Market, By Country, 2014 (%) Figure11 APAC Healthcare Outsourcing Market, By Country, 2014 (%) Figure12 Global Healthcare Outsourcing Market, By Type of Development, 2012-2015 (%)

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1. GLOBAL HEALTHCARE OUT SOURCING– MARKET OVERVIEW 1.1. SCOPE The global market for Healthcare outsourcing has been segmented by various types of services offered. Each of these segmentations has been further broken down into sub segments to give an in-depth and comprehensive analysis of the global Healthcare outsourcing market.

The overall market has also been presented from the perspective of different geographic locations into standard geographic regions and key economies for this market. Competitive landscape for each of the resin types is highlighted and market players are profiled with attributes of company overview, financial overview, business strategies, product portfolio and recent developments.

Market shares of the key players for 2014 are provided. The prominent players profiled in this report are Accenture plc, HCL Technologies Limited, IBM Corporation, InVentiv Health Inc. and others.

The report contains the most detailed and in-depth segmentation and analysis of the global Healthcare outsourcing market during the forecast period 2014 - 2020.

1.2. STAKEHOLDERS The following are the key stakeholders in the HVAC market.

•

Business Process Outsourcing Companies

•

Healthcare Payers

•

Healthcare Providers

•

Hospitals

•

Pharmaceutical Organizations

•

Pathology Laboratories

•

Healthcare Logistics companies

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2. EXECUTIVE SUMMARY Business Process Outsourcing and Laboratory outsourcing have emerged to be the important services offered in the global healthcare market. Extensive regulatory reform mandates along with consumer demands are making the health care payers to revise their technology initiatives and change their model of operation. As a result, healthcare outsourcing market will continue to grow at a high pace.

Global Healthcare Outsourcing market was valued at $XXbn in 2014 and is growing at a CAGR of around XX% through 2020.

SAMPLE TABLE: GLOBAL HEALTHCARE OUTSOURCING MARKET REVENUE (2014-2020) ($M) Region

2014

xx xx xx xx xx Source: IndustryARC Analysis North America.

Europe APAC RoW Total

2015

2016

2017

2018

2019

2020

xx xx xx xx xx

xx xx xx xx xx

xx xx xx xx xx

xx xx xx xx xx

xx xx xx xx xx

xx xx xx xx xx

CAGR% (20152020) xx xx xx xx xx

The healthcare outsourcing industry is expected to witness huge growth in APAC regions. The demand will continue to be majorly coming from U.S. and Europe. U.S., U.K., India, China and Philippines are going to be the key hub to supply the outsourcing services.

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Revenue ($bn)

SAMPLE FIGURE: GLOBAL HEALTHECARE IT OUTSOURCING MARKET REVENUE, 2014-2018 ($BILLION)

2014

2015

2016

2017

2018

Source: IndustryARC Analysis

The global healthcare IT outsourcing market is forecast to show an upward trend in the years to come. Clinical services tend to show more growth in the case of pharmaceutical outsourcing services. However, the tendency of bouncing back of hospitals to in-source where internal consolidation within several hospitals poses a threat to the healthcare outsourcing market development in the future.

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KEY MARKET INSIGHTS •

A major trend in outsourcing for the healthcare sector is that, most of the firms are interested to host themselves using the cloud technology for safer and more secure operations. For instance, IBM Corporation offers cloud services for the purpose of data visualization and support.

•

Increasing threats from cyber-attacks and software hacks are provoking the healthcare organizations to outsource their IT management.

•

Need for high capital investment to outsource IT solutions and the fragmented nature of the current healthcare systemare some of the factors that restrain the growth of healthcare IT outsourcing.

•

Increasing number of hospitals are on the lookout for end-to-end Revenue Cycle Management (RCM) services with the disappearance of shift towards value-based payment models.

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11.3 RESEARCH METHODOLOGY The quantitative and qualitative data collected for the healthcare outsourcing market report is from a combination of secondary and primary sources. Research interviews were conducted with senior executives and/or mangers in the healthcare organizations and outsourcing firms. These Key Opinion Leaders (KOLs) were then provided a questionnaire to gather quantitative and qualitative inputs on their operations, performance, strategies and views on the overall market, including key developments and technology trends. Data from interviews is consolidated, checked for consistency and accuracy, and the final market numbers are again validated by experts. The global market was split by various outsourcing services and their sub types and geography based on different factors like primary and secondary sources, understanding of the number of companies operating in each segment and also KOL insights.

We have used various secondary sources such as directories, articles, white papers, newsletters, annual reports and paid databases such as OneSource, Hoovers and Factiva to identify and collect information for extensive technical and commercial study of healthcare outsourcing market.

The approach towards finding information regarding the market and forecasting has been quite extensive. The key players in the market and its value chain were identified through secondary research and their market opinions were also gathered in a similar way through telephonic interviews and questionnaires. We have also studied the annual reports of these top market players. Interviews with key opinion leaders such as directors, managers, and marketing personnel were used extensively in understanding the need and emergence of healthcare outsourcing market.

We also have extensive database of contacts which were used to conduct primary interviews and also to get their inputs using questionnaires.

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THE ARC ADVANTAGE An analytical model lies at the core of our process, ensuring logical consistency throughout our research. We complement the model with secondary data and interviews with industry experts to reflect the latest trends. With our final expert validation, we provide you with only the most accurate and actionable intelligence.

THE ARC PROCESS Analytical Method 1. Granular breakdown of drivers into factors 2. Validate all factors in terms of their present impact on the market 3. Assign weights to these factors in terms of their relevance and impact on the market 4. Build the Analytical Model ANALYTICAL MODEL

Base Method

1. Get a topdown estimate of the market 2. Follow it up with a bottom-up estimate of the market 3. Check forconsistency and new growth factors that are relevant over the next 10 Years

4. Build the Base model BASE MODEL

Consolidation Method 1. Granular breakdown of drivers into factors 2. Validate all factors in terms of their present impact on the market.

3. Assign weights to these factors in terms of their relevance and impact on the market.

4. Build the Consolidated Model

Delphi Verification 1. Verify the findings of the model with experts from across the value chain 2. Verify the findings with players across small and large enterprises 3. Tweak the model and add new factors 4. Finalize the ARC Model

CONSOLIDATED MODEL

ARC MODEL

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