Leadership, Management and Supervision

Sessions begin: Sept. 14, Oct. 12, Nov. 16 and Dec. 14

Achieving Success with Difficult People - $129

This course will teach you how to see things from others’ viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. Learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they’re like, how you react to them and their response to your actions.

Building Teams That Work - $129 In this course, learn the components of a successful team and the stages of its development. Master the skills you need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Creating a Successful Business Plan - $129 Turn your business ideas into a solid plan for financing and long-term success. Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused. Work through all the major components of writing a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first—and most difficult—step on the path to small business success.

Interpersonal Communication - $129

This course will show you how to manage the conscious and unconscious codes of meaning people send to each other and how to respond with appropriate codes in turn. Explore concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management and cultural and gender communication differences.

Leadership - $129

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don’t hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life. Managing Customer Service - $129

In this course, discover a number of methods to bring out your best and also do the same for the people you work with. Learn how to measure customer service—from your company’s point of view and from the customers—and discover how to anticipate the needs of your customers. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? Plus, learn how to communicate, resolve complaints and build long-lasting customer service programs. Start Your Own Online Business - $129

This course will give you a solid foundation for building and growing a successful digital business. Be given a stepby-step approach that is easy to follow—from building a simplified strategy to branding your business. Learn to create a product and how to build and launch your own website. Learn to engage prospective customers, and implement a process that will drive fresh leads to your business. You simply need to know what to do and how to do it. So whether you are looking to generate a nice side income or even to replace your current income and ditch your full-time job, this course is for you.

Available Online ANYTIME! Starting at $119

Additional courses online! ed2go.com/sfcollege

Start Your Own Small Business - $129

In this class, learn everything you need to know about starting a business. Begin by discovering the tricks to picking the right opportunity for you. Next, learn how to develop proven marketing techniques to easily build sales. Since every business needs money, this course discusses traditional and nontraditional financing options.

Mindedge Learning

Managing Remote Employees - $79

As businesses are increasingly turning to technology to handle both internal and external communications, the notion of a centralized workforce that meets face-to-face on a daily basis is becoming less common. Companies are embracing the idea of employing remote workers—from both near and far—who can provide a diverse range of skills and viewpoints without being bound by location. This course explores the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

Additional courses online! sfcollege.edu/continuinged/online/mindedge

CAREER TRAINING

Business Coach - $1,295

This course will teach you how to become a successful business coach. Learn the fundamentals of coaching, including how to create winning strategies and how to address professional challenges. Be able to serve entrepreneurs, business owners, and other professionals using time-tested coaching methods. Freight Broker/Agent Training - $1,895

From licensing and operations, to sales and marketing, learn the basics of how to run a domestic freight brokerage or agency in the United States. Freight brokerage is a growing, service-based industry. As a freight agent or broker, connect shippers and manufacturers with transportation companies and manage those shipments.

Sessions begin: These courses are open enrollment.

Management Training - $2,295

The Management Training Online course consists of 12 separate modules geared to provide you with the vital information you need. Gain an understanding of financial and accounting terms, successful negotiation strategies for most environments, the marketing process, employment law, compliance and regulatory requirements, and licensing, permits and taxes. Learn about the seven management disciplines that are essential to success.

Available Online ANYTIME! To register, call 352-395-5896 or careertraining.ed2go.com/sfcollege Additional courses online!

Management for IT Professionals - $2,295

Explore different decision-making techniques in the context of successful leadership styles. This course explores the developmental process and how to be successful in creating change. Since most business organizations are social systems, the Management for IT Professionals Online Training course will also focus on organizational culture and how it influences the way people work, so as to maximize the long-term health of the organization and its people. This course delivers essential leadership skills, business practices, budgeting strategies, communication skills and more, all with the goal of helping you run your IT department better than ever before.