Acquiring professional communication skills is a process that requires continuous learning and work. While it’s important to convey messages that motivate, assist and encourage others, it’s equally important to have strong listening skills. Listening is extremely critical in business, where missing details and instructions can cause costly and damaging problems. In today’s global business the world, professionals also need to understand people who speak English as a second language.
Source: https://www.24hourtranslation.com/listening-key-influence.html