Glens Falls Today Business Report by Saratoga TODAY

office cleaning · carpet cleaning vct strip and wax · post-construction cleaning high dusting / specialty cleaning services

FREE NEWS FOR FREE PEOPLE 518.768.4881 • daigleclean.com

December 2023 • Q4 Business Report • Issue 4 • visit us online: GlensFallsTODAY.com

MULTI - GENERATIONAL:

Benson’s Pet Center See pg. 12

VETERAN-OWNED

ETCHED IN VALOR

See pg. 26

Tech News: IT TRENDS FOR BUSINESSES See pg. 6

ARTISAN INK

TATTOO STUDIO See pg. 10

A Guide to Business Acquisition See pg. 16

Nourishing Minds TUTORING See pg. 24

...AND MORE!

RESOURCE TOOL BOX

Q4 2023

Resource TOOL BOX ADIRONDACK REGIONAL CHAMBER OF COMMERCE The Adirondack Regional Chamber of Commerce (ARCC) is a 100% membership funded organization with the mission of supporting our business community through advocacy, education, connection and collaboration. The ARCC offers numerous benefits intended to help businesses grow and thrive, including resources in the following areas: business and professional development, money savings, marketing and promotion, ribbon cuttings, and sponsorships. 518-798-1761 | AdirondackChamber.org LAKE GEORGE REGIONAL CHAMBER OF COMMERCE & CVB The mission of Lake George Regional Chamber of Commerce & CVB, Inc. is to drive tourism to the Lake George region year-round while fostering a vibrant business community. The Chamber seeks to promote growth and development of its member businesses by offering networking events, educational programs, ribbon cuttings and other opportunities. 518-668-5755 | LakeGeorgeChamber.com BUSINESS COUNCIL OF NEW YORK STATE The leading business organization in New York State, representing the interests of large and small firms throughout the state. 111 Washington Avenue, Suite 400, Albany, NY 12210 | 518-465-7511 | bcnys.org BUSINESS MENTOR NY For entrepreneurs, turning a passion into a business is the ultimate dream. But that dream doesn’t come easily. Fortunately, entrepreneurs don’t have to go it alone. Business Mentor NY is a free, easyto-use social network that allows entrepreneurs and volunteer business mentors to connect so they can solve problems and build businesses together. bmny.micromentor.org | Support.businessmentor@esd.ny.gov EMPIRE STATE DEVELOPMENT New York’s chief economic development agency. Through the use of loans, grants, tax credits and other forms of financial assistance, Empire State Development strives to enhance private business investment and growth to spur job creation and support prosperous communities across New York State. 625 Broadway, Albany, NY 12207 | 518-292-5100 NEW YORK STATE CONTRACT REPORTER The New York State Contract Reporter is an online publication of procurement opportunities with New York State agencies, authorities, public benefit corporations, and many municipalities. The Contract Reporter is an essential tool for selling your product/services to New York State government. | nyscr.ny.gov NEW YORK STATE DEPARTMENT OF LABOR 518-457-9000 | dol.ny.gov NEW YORK STATE DIRECTORY OF SMALL BUSINESS PROGRAMS Helping NYS business build back. Find out more about Business Pandemic Recovery Initiative programs - including $800 million in state funding for small businesses - and about rental assistance for tenants. esd.ny.gov/business-pandemic-recovery-initiative NEW YORK STATE ENERGY RESEARCH & DEVELOPMENT AUTHORITY (NYSERDA) NYSERDA offers objective information and analysis, innovative programs, technical expertise, and support to help New Yorkers increase energy efficiency, save money, use renewable energy, and reduce reliance on fossil fuels. 518-862-1090 | nyserda.ny.gov NEW YORK STATE MINORITY & WOMEN OWNED BUSINESS ENTERPRISE esd.ny.gov/mwbe-new-certification PURSUIT Access more than 15 small business loan programs custom-fit to your needs, including SBA 504, SBA 7(a), and SBA Microloans. You’ll work one-on-one with a lender dedicated to understanding your business and your borrowing needs. 800-923-2504 | PursuitLending.com SCORE 38 local SCORE volunteer mentors help small businesses and entrepreneurs start and grow their businesses. SCORE is a nonprofit and all services are free and confidential. Contact: Richard Sellers | richard.sellers@scorevolunteer.org

Q4 2023

ECONOMIC DRIVER

Adirondack Regional Chamber of Commerce

BRIGHT PROSPECTS FOR 2024

As 2023 comes to a close, many businesses reflect on the year’s accomplishments and begin to make plans for the next year. Budgets are being drafted, finalized, then visited again. Nonprofits and service organizations are making their final appeals. And businesses are wondering how they can do better next year. But upon reflection of 2023, the Adirondack Regional Chamber of Commerce (ARCC) is proud of our greater business community, and optimistic for 2024.

Free News for Free People

Within the ARCC membership, we have seen a lot of positive shifting in the business community. Businesses south of Saratoga Springs are choosing to build their business and connections in the North Country. Small businesses are expanding and opening additional locations. Entrepreneurs are popping up and taking a chance on their dreams. Conversations on workforce development, alternative hiring options, childcare, public transportation, and more are being had regularly with solutions on the horizon. These are all signs of a healthy business community, working collaboratively towards a better future.

2023 ARCC HIGHLIGHTS The ARCC organizes many opportunities to connect, share resources, and collaborate for our member businesses. These include monthly networking mixers, focused meetings for our councils & committees, educational workshops, and celebrations of community. We welcomed over 3,000 attendees to

2254 Route 50 South Saratoga Springs, NY 12866 info@fivetowers.us | FiveTowers.us LOCALLY OWNED & OPERATED

The ARCC Business Expo, which was held in early November at The Queensbury Hotel in Glens Falls, was an incredible community-focused event that brought the community and businesses together for an evening of discovery, connections, and networking. We were fortunate to have 88 exhibitors, compared to 74 in 2022, ranging from all types of industries and business sizes. Even more exciting, 36 of the exhibitors were new to the event this year. From nonprofits & human service organizations to health & wellness and professional services, the event was buzzing with activity. This year’s business showcase had something for everyone. Many businesses featured demos of their products, such as

PUBLISHER/EDITOR

DESIGN

EDITORIAL

Michael Nelson | 518-832-3097 michael@fivetowers.us

Rosetta Annino | rosetta@fivetowers.us Publication & Ad Design Kelsey Sherman | kelsey@fivetowers.us Ad & Web Design Katherine Kressner | katherine@fivetowers.us Ad Design

Alan VanTassel

Brad Colacino | 518-581-2480 x 208 brad@fivetowers.us ADVERTISING

Michael Nelson | 518-832-3097 michael@fivetowers.us

PUBLISHED BY FIVE TOWERS MEDIA

our events in 2023. We hosted over 32 ribbon cuttings in 2023, exceeding the number of celebrations we hosted in 2022. We also welcomed more new members in 2023 compared to 2022 and are enjoying an 89% retention rate.

Want to advertise in our next issue? Email michael@fivetowers.us

2254 Route 50 South Saratoga Springs New York 12866

Amanda Blanton Conor Boyd Dan Wade Jordan Dunn Matthew D. Wagoner

NEWSLETTER

Megin Potter

Want to get weekly emails to stay up-to-date on what’s happening in Glens Falls? Email us or go to our website to subscribe to our newsletter!

HOURS OF OPERATION 8:30 a.m. – 5:00 p.m. Monday – Friday

Mike Piekarski Tyler Murray

Q4 2023

Mahoney Alarms, who had a great setup of their camera and security systems. Adirondack Winery, Lake George Wine Outlet, and Springbrook Hollow Distillery were all giving out samples of their beverages. And Park Street Hospitality delighted guests with some yummy Autumn-themed treats. For the golf enthusiasts, PSG Golf set up a putting green, and The Luxury Box had a golf simulator. And for those who like their toys to drive, float, or ride, the Expo had a vehicle from Romeo Toyota of Glens Falls, and a boat & snowmobile from Pilot Knob Marina & Powersports. Prior to the Business Expo, was our annual Business Awards, held in early October. This event is a true celebration of businesses and nonprofits in our region. The room was packed with over 200 attendees cheering on the nominees and celebrating the winners. This year, 38 businesses and nonprofits were nominated in 7 categories, making this award ceremony one of the biggest in recent years.

LOOKING FORWARD The ARCC will continue to host our flagship events, council/committee meetings, and plenty of opportunities to network & connect, but we are looking forward to providing educational opportunities that are unique to our area. In January, we will welcome a panel of speakers to discuss alternative hiring opportunities for businesses. Some may have heard of “second chance” or “fair chance” options for hiring, but don’t know the details. The ARCC, along with partner organizations, is assembling a panel that will educate our business community on alternative hiring opportunities they may not be aware of. This is scheduled for Thursday, January 25, 2024 at a location to be determined. Stay tuned to the ARCC website for announcements: www.adirondackchamber.org. The ARCC is looking forward to continuing to bring resources, educational events, and opportunities to connect our business community in 2024 and for many years to come.

TECHNOLOGY

by ADNET Technologies for Glens Falls TODAY

While there are some things that stay the same year after year, IT isn’t one of them. One of the things we love most about this industry is the constant evolution of tools, solutions, and technologies. What’s going to have the biggest impact on IT for businesses in 2024? Here are ADNET’s predictions, based on industry insights, our national network of partnerships, and global trends we’re seeing – and tips for implementing them at your organization.

AI FOR BUSINESS You’ve probably been hearing a lot about AI in the past year, and that’s not likely to change in 2024. With tons of business applications being developed for the technology, it’s poised to become an integral part of how organizations operate. Businesses can already use AI in lots of different ways. Beyond ChatGPT, major corporations like Microsoft are investing substantial resources in the technology. These new AI applications are highly customizable and can be adapted to the unique needs of your business. They can help you generate or explain content, serve your customers, leverage search capabilities, and translate conversational language into code. Most AI applications are available as a subscription model – some are even free. But as with any tool, “free” can be more of a warning sign than a draw. There’s nothing wrong with using free tools, but make sure you’re reading the full terms and conditions if you plan to. With the rise of new technologies comes new security risks. When incorporating AI into your business strategy, make sure you’re doing it with privacy and security in mind and discussing it with your IT partner.

Q4 2023

ENABLING WORK-FROM-ANYWHERE In 2020 and the years that followed, there was a mass exodus when it came to working in offices. Now, there’s a widespread push to return to a more traditional office environment. But ignoring the benefits of enabling your team to work from anywhere could be detrimental to your business. There’s no right answer to whether you should allow your team to work from anywhere, but not offering it can hurt your business. Flexibility not only helps with talent retention and recruitment, it also helps people stay productive regardless of common barriers. While some organizations are encouraging a more traditional office environment, many are embracing what enabling their teams to work from anywhere allows. Working remotely can give your employees more work-life balance, and ultimately lead to more productivity. ADNET has had a work-from-anywhere policy in place for years and built our new office spaces with that in mind. We’ve seen the benefits with our team – people are more productive, focused, and happier – and our clients are too. But at the end of the day, we need to prioritize security for the clients we serve. We wouldn’t allow our team to work remotely without leveraging the proper security tools and an expertly implemented cloud environment. Is your organization looking for ways to implement a work-from-anywhere policy? Our next tips for building secure cloud environments and pursuing digital transformation can help.

Q4 2023

SECURE CLOUD ENVIRONMENTS No matter where your team works, a secure cloud environment can benefit your business. In addition to not having to replace aging hardware every few years, empowering you and your team to securely access your business-critical data helps when the unexpected happens. In 2020, we were able to seamlessly pivot to working from home when we needed to – with no interruption to our ability to provide service to our clients, thanks to having a secure cloud environment in place. Cloud has been gaining momentum for years now, but with major backers like Microsoft and Amazon, the technology and support have never been better. Small and large companies are transitioning to cloud instead of upgrading on-premise hardware. If you’re not already leveraging the cloud, you’re missing out. Before making big hardware purchases this year, you might want to discuss cloud options with your IT partner. You could save money and end up with a more efficient, flexible solution.

DIGITAL TRANSFORMATION Digital transformation encompasses many different things - but mostly it’s about enabling your business to become more effective and efficient by using digital solutions and tools like AI, managed IT services, managed security services, application services, productivity training for your team, and more. While it’s not a single product or piece of technology, digital transformation is one of the biggest IT trends we anticipate for 2024. Businesses are looking to compete in a challenging economy, and digital transformation is a way to do that. Focusing on what your business needs to scale and shift quickly is imperative. Modernizing your technology, policies and process has a positive impact on your clients, team and business. But don’t get caught up in the buzzwords with these IT trends – make sure your IT partner is having real discussions about the business

challenges these tools solve. Not every single solution is right for everyone, and that’s okay. Making sure you have the right technologies and tools in place isn’t necessarily trending, but it’s the most important thing you can do. If you have questions about any of these technologies and if they’re relevant to your business, or how you can leverage them as part of your strategy to meet your goals - reach out to a trusted IT partner and have the conversation. Implementing anything without a strategy and security in place can be a costly risk. This is by no means a comprehensive list of new tools and technologies, but if you’re looking to get ahead of the IT curve in 2024, it’s a great place to start.

Need help implementing any of these technologies and tools, or want to learn more about how they can transform your business? Reach out to us at thinkADNET.com – we’d be happy to help.

Q4 2023

GANSEVOORT SYSTEMS INTEGRATOR

RASP Has Electronics Support

UNDER CONTROL

by Mike Piekarski

for Glens Falls TODAY When industrial controls and automation company RASP Inc. added a 6,000-square-foot facility to its complex over the summer, its Gansevoort footprint swelled to over 30,000 square feet. That’s not bad, considering that the company owner started the enterprise nearly three decades earlier on the landing just outside his front door as the only employee. “It was me from day one,” recalled owner and chief executive officer Ron Richards of the business — then called Protech — he created in 1995. “I was the designer, the programmer, and I built the panels. I was building control panels on my porch at my house.” In the succeeding 28 years, the enterprise has changed its name (to RASP), moved from its original location (in South Glens Falls), exponentially increased its staff (to the current total of 35 employees), and, now, augmented its building complex. The new facility “is a combination manufacturing site and offices,” said Richards, who was born and raised in Corinth. The Saratoga County site – originally 22,000 square feet, supplemented four years ago by a 2,500-square-foot facility — simply was not sufficient to keep up with the demand for the company’s services. “We ran out of office space,” Richards said.

On its website, the company lists programming topics such as HMI (human-machine interface) proficiency. For HMIs, commonly known as touch screens, RASP can program, enhance, or customize graphics. One of the topics listed under the RASP website’s “engineering” section is “motion and servo controls,” which Richards said falls under the category of automation. “It could be a simple motion like a conveyer, or it can be a complicated machine that’s doing a lot of operations,” Richards said. It’s typical for one of RASP’s clients to design a machine, then approach RASP with a fairly direct request: ‘We need this thing to work.’ As Richards explains, “We build the controls, not the machine itself.” RASP does not make a standalone product of its own. But it does just about everything else. “We consider ourselves a manufacturer’s extension for other companies,” Richards said. “They come to us. If their machine needs a new control panel, we [can] design it, build it, and program it. It can be a chemical company or a manufacturer in water treatment, medical, power, machine builders — we get to see all kinds of different companies.” Growing up, Richards attended Corinth High School and studied electronics at BOCES in Saratoga. There, he volunteered for a summer job at Raloid Tool Co. in Mechanicville, where he learned how to make electrical control panels “That’s how I got introduced to industrial controls,” he said.

Richards, 56, describes his company as a kind of jack-of-all-trades in the electronics industry.

Later, after studying electronics at Fulton-Montgomery Community College and going back to work at Raloid (as well as serving a four-year stint in the U.S. Air Force), Richards struck out on his own – with RASP the result.

“We’re what’s called a systems integrator, which is just a fancy [term] for ‘we do a lot,’” said Richards with a laugh in a recent telephone interview. “We’re an electrical engineering firm, we’re also programmers for industrial use, we’re also a manufacturer, and we’re also a service company.”

When the business was incorporated in 1995, Richards and his two original partners — whom he declined to name — used the first letter of their last names plus the “P” in the word “products” to come up with RASP. His current business partner, Michael Close, joined the company in 1997.

The majority of the staff is composed of panel builders, though RASP currently employs 10 engineer-programmers who “design the control systems that we may or may not build,” Richards said.

Though RASP counts behemoths such as Rockwell international, General Electric, and Emerson Electric among its clients, most come from within a 50-mile radius of its Gansevoort complex. “But because we’re building for other companies, the

Q4 2023

products can go anywhere in the world,” Richards said. “I have an employee in Canada (and) we’ve done work in New Jersey, we’ve done work (for firms) in Chicago, California, Texas.” Because of the COVID-19 pandemic and other economic uncertainties, many companies have struggled to stay in business over the past few years. Through nearly three decades, however, RASP has thus far weathered every financial storm. “We’re in a good position,” Richards said, humbly. “When the economy is doing well, companies are spending money. When the economy is not doing so hot, many companies may downsize, and if they’re downsizing, say, in their maintenance department, then they call on us. Or maybe they are manufacturers themselves, and they can’t support as many engineers, they can call on us on an as-needed basis. So we tend to stay strong in both good and bad economies.” According to Richards, his primary goal is “keeping the people I have. It’s just a great team. Everyone here — they are team players. They take pride in their work. They do whatever they have to do when asked,” although, he adds, “I don’t have to ask too often.” While he is happy with his company’s niche in the electronics industry, Richards is not complacent. “A lot of what we build is what we call one-offs, or low volume. We design and build [a product], and it goes on a machine, or it goes to a customer, and we never build that one again. In the new facility, I’m hoping to build more repeat business. We’re trying to get the word out that we’re looking to handle larger volumes [for a company that needs] to build dozens, or hundreds, or even thousands of something.” When it comes to electronics support, RASP, it would seem, has it all under control. For more information, go to rasp-controls.com, email info@rasp-controls. com or call 518-747-8020.

BUYING LOCAL

Q4 2023

ARTISAN INK:

Melissa Freebern Burns Free by Megin Potter

for Glens Falls TODAY

piercing. You have to hide that form of expression,” she said.

hen people look at Melissa Freebern, owner of Artisan Ink, they either see a confident individual, or they gawk and clutch their purses a little tighter. Melissa has hundreds of tattoos covering most of her body, and while her appearance has caused some people to judge her unfairly, she said once she speaks, those preconceived notions vanish.

“Tattoos checked all the boxes for me. I almost didn’t care what a tattoo was of. It was mine. That was the draw and the appeal,” she said.

Melissa was drawn to tattoos early, however, and gave herself her first tattoo at the age of 13 using India ink. That yin-yang symbol was covered with a sunflower two years later.

AN EDUCATIONAL EXPERIENCE Melissa and her husband, Andrew, met in 1999 and were married the following year. Between 2003 and 2007, they had three children; Gabe, Lainey, and Jeremiah. Melissa earned an Associate’s Degree in Criminal Justice from SUNY Adirondack, Substance Abuse Credentials, and a Bachelor’s Degree in Psychology from SUNY Plattsburgh. During this time, she also worked as a phlebotomist drawing blood, before learning how to do piercings on the weekends during her senior year. “Women are the demographic that gets the most piercings and women feel comfortable with other women,” she said. As a woman, breaking into tattooing at the time, however, meant infiltrating the boys club. “I had three kids, a husband, a house, and had just graduated college. I was a serious person saying I want this to be my lifestyle, but it was a scary leap. I had to get in the trenches with these folks and say, ‘Just teach me’,” said Melissa. Sharing company with shady dudes in biker gangs who learned tattooing in prison and putting herself in the middle of violence, drugs, and situations where women were openly groped and berated left Melissa in tears some nights, she said. Other times, her sharp tongue gave as good as it got. “I hope I can continue to change the perception of the scary tattoo shop. We’re all artists with families who have a creative outlet that feeds us, makes us feel like we have purpose and are doing something meaningful,” said Melissa. Her tattoo shop’s new location, at 1263 Patten Mills Road, in Fort Ann, strives to create more positive connections with the community in a fun studio space, with events, and special discounts.

A TATTOO OF ONE’S OWN When Melissa was growing up in Warrensburg, she didn’t know a lot of people with tattoos. “For years, they were undesirable, only freaks and carnies had tattoos. It was a long time before tattoos became mainstream, and sometimes it’s still not ok to have a tattoo or a

CONTROLLING THE CHAOS In 2011, Melissa opened the first Artisan Ink tattoo shop on Bay Road, and in 2014, moved to 928 Route 9, adjacent to the Queensbury Laundromat (that she also managed). In 2015, a sister shop, the Copper Fox, opened in Johnsburg, and reopened in North Creek the following year. Parking was a constant struggle at the congested Queensbury corner, said Melissa, and in 2017, a pedestrian crossing the road was struck by a car, breaking her thumb. Eager to shed the confines of the space, and to be able to stretch and grow, Melissa sold the building to the Northern Living property management company. In July, the

Q4 2023

Freeberns purchased the Fort Ann property, which was opened in the 1960s as Rick and Carol’s Countryside Inn. Originally a pole barn, in the 1980’s the structure was extended and became a popular spot for festivals and dancing. The entire five-acre lot was filled with campers and during their final dinner, they served 8,000 people, said Melissa. Carol (Twiss) Yole, 84, still lives in a house on the property, which also has two guest houses and a pavilion (the Freeborns will be renovating and renting out). For 15 years, this spot ran as The Boar’s Nest, a biker bar that hosted events and fundraisers but whose rough reputation turned off the locals, making them feel uncomfortable here, said Melissa. “Carol has an immense love for the property still and was very happy we came in and are fixing things up and bringing it back to that not-so-scary place for people.”

IN A FLASH By their October 28th Grand Opening, the bar had been removed and Andrew completed structural repairs to create the comfortable Artisan Ink tattoo salon. After a ribbon cutting, their six artists completed 42 tattoos in just over four hours in the open, 4,200 sq. ft. space. Here, black ceilings are lightened by blue walls, light knotty pine woods, and a wow-worthy blue epoxy floor the Freeberns poured themselves. Industrial elements and vintage vibes coexist with antique finds highlighted by sparkling crystal chandeliers. An embroidered Victorian settee and modern vinyl seating are equally at home among décor that includes a ship’s masthead (brought back from the Brimsfield, Mass. Flea Market) and a taxidermy zebra head named, “Debra”. With 30+ vendors, the Clever Cleaver and Taps of Saratoga trucks, a bonfire, and live music from Vinyl Vault, the event was a preview of more to come. In 2024, a Spring Antique Fair, and Flash Sales on Friday the 13th (in September and December) are planned.

THE HEART OF A WOMAN It all helps connect the community, and the tendency Melissa (who sits on the school board and is ordained to perform wedding ceremonies) has of putting too much heart into her work, she said. “I give too much of my heart away,” she said while rubbing the tattoo above her eyebrow that says, “Heartless.” “It’s to remind me to think with my heart less,” she laughs. “Either that or it’s a warning label.” For updates, follow @ArtisanInk518 on Facebook and Instagram.

MULTI-GENERATIONAL

Q4 2023

ENTERPRISING ENTREPRENEURS: Photos provided.

Building the by Megin Potter

Glens Falls TODAY

Pioneers in the pet supplies market upstate, the Benson’s Pet Center family is invested in doing the right thing while remaining committed to never taking themselves too seriously. By his early 20s, Ryan Kramer had a room set aside in his apartment specifically to raise and breed different kinds of freshwater fish. One fateful day, Ryan wandered into Benson’s Pet Shop, in the old Saratoga Mall, and discovered that there was a section of the store dedicated to fish— but there was not a fish tank (with live fish) in sight. He struck up a conversation with the owner and was given the opportunity to start selling his fish in the pet store. His sales would grow quickly, and when his fish venture started making more money than the rest of the pet store, the original owner asked Ryan if he would like to purchase the business. In 1992, Ryan traded his baseball card collection to his father, Frank, for a few thousand dollars to put down on a loan to buy Benson’s Pet Shop. In October of 1992, Ryan officially became the new owner. Several days after acquiring the business, the first of Ryan’s sons was born. Over the next 10 years, Ryan had two more sons, and became an uncle to several nieces and nephews. Today, they all work in various positions inside the business. Family businesses are common in our community, but the commitment found in Benson’s personnel seems to be especially strong. Many of their 100+ employees have been with the company for 15 years or more, making Benson’s very unique in the demanding world of retail, and proving loyalty is a bond built on more than just blood. By creating a culture based on connection, understanding, and empathy, Benson’s Pet Center has remained in-sync with their customers’ values while also expanding to areas not just in Saratoga, but in Clifton Park, Colonie, Johnstown, Rotterdam, and Pittsfield, Massachusetts. In 2019, Ryan opened up a fish-only store in Ballston Spa, called Benson’s Fish Room.

Family Bond CREATING CONNECTIONS Family businesses like Benson’s Pet Center are the heartbeat of our economy, but maintaining generational success and continued growth requires a unified strategy that protects both business and family relationships. “Just because this is a family business doesn’t mean business has to intertwine with the family,” said David Kramer, Manager of their second Saratoga store. “We have a good time at work, then go home and have a good time as a family.” Hanging around Benson’s since they were kids, Ryan Kramer Jr., David Kramer, Sam Kramer, and Frank Whalen grew up in the business. These ‘Benson’s Boys’ laid the foundation for a philosophy of connection, and developed their love of animals, early on in life. While daily operations in the store continue to include helping customers, stocking products, and caring for the animals, Sam Kramer said one of his favorite memories has to be playing video games with employees in the back room during their lunch breaks when he was a child. These personal interactions inspire a work environment that makes the employees feel like everyone is one big family. Speaking of family, over the years Benson’s has had many pet family members, including an assortment of dogs and cats, fish, lizards, snakes, birds, ferrets, hedgehogs, and even a tarantula. Before the pandemic, Ryan Sr. would bring his 4-foot python to school visits for presentations. With all the joy pet ownership brings, Benson’s knows there can be tougher moments as well. This past November, Ryan Sr.’s beloved dog, Dani, a 16-yearold pit bull mix, crossed the rainbow bridge. “Since she passed away, it feels like something is missing. There’s a void in the house,” he said. Many Benson’s customers have been touched to receive a sympathy card after their furry companion passes on.

Q4 2023

MAKING A DIFFERENCE BY GIVING BACK Benson’s Pet Center has thrived providing a huge variety of pet products and services for our furry, feathery, and scaley family members while also remaining devoted to their reputation for honesty and integrity. In the mid 1990s, Benson’s adopted a state-of-theart computerized inventory control system utilizing point-of-sale interactions. Benson’s inventiveness and ingenuity allowed them to excel beyond the competition and provide the excellent service their customers have come to expect. It also facilitated their growth on many fronts – since opening their Queensbury location 23 years ago, they have expanded the store twice, nearly doubling their square footage. The role and reach of Benson’s Pet Center goes well beyond their economic contributions to the community because they are also a family-based business that understands the importance of giving back. Taking action every day to make a positive difference, their Benson’s Cares, their 501c3 nonprofit organization, has raised over $100,000 in the past two years for local organizations, including the North Shore Animal League, F.A.C.T (Feline Advocates Coming Together), the Lucky Puppy Rescue, and many others.

RICH REWARDS The environment created at Benson’s Pet Center is so welcoming that it inspires others to take action, as well. While it’s common for the customers who come into their nine locations to share stories of their pets, some are taking the care of animals to the next level. Vincent, a Clifton Park customer, started selling handmade items at the store to raise money to donate to local rescue shelters — when he was just 8 years old. Now, at age 13, he’s still at it. “People love it. We love it. It’s a really good thing to see people who have the passion to get involved,” said Ryan Jr. Even those who no longer have pets of their own still return to Benson’s. One customer comes in to buy treats just to hand out to customers in other stores that have their pets with them. This customer has a reserved shelf in the back of the store and has an official nonemployee Benson’s Pet Center nametag.

WELCOME TO A WORLD OF PURE IMAGINATION By ensuring the success of Benson’s Pet Center today, this family business is guaranteeing that even more can be done for pets for years to come.

For more than a decade, Benson’s Frequent Buyer and Benson’s Best Loyalty programs (rewarding a $10 discount with every 500 points customers accrue) have been rewarding savvy shoppers. In addition to exclusive offers and rewards, Benson’s holds adoption and pet care clinics, fundraisers for local rescues, and pet photo opportunities at all of their locations.

Our philosophy has always been to do the right thing. We have a reputation for being honest and knowledgeable. We give customers what they want. – Frank Kramer In 2022, Benson’s gave a long-time employee, Jennifer Conklin, a hand in launching Benson’s (now bestselling) Bestie Box and Kitty Crate monthly in-store non-subscription subscription boxes. “Pet food vendors and manufacturers have been lining up to support this venture, which supplies customers with an affordable assortment of items for their dog or cat each month”, said Ryan Jr. More recently, Benson’s Pet Center launched their Golden Ticket Giveaway, where eight lucky winners could have a chance to find a golden ticket hidden in a Bestie Box or Kitty Crate. The winners get free boxes or crates for a year.

Benson’s Pet Center is more than a pet supplies haven; it’s a tale of passion, family, and a commitment to the community. From Ryan Kramer’s fish-filled apartment to the bustling multi-location enterprise today, Benson’s has not only grown as a business but has cultivated a familial atmosphere where employees and customers alike feel like cherished members of an extended family. The ‘Benson’s Boys,’ raised within the business, have sown the seeds of a unique work environment, blending professionalism with the warmth of shared experiences. But Benson’s Pet Center goes beyond the register, exemplifying social responsibility through Benson’s Cares. Programs like the Bestie Box, Kitty Crate, and the Benson’s Best Loyalty Program are not just about pet supplies – they’re a testament to Benson’s dedication to strengthening the bond between pets and their owners. As the business continues to evolve, Benson’s Pet Center stands as a beacon of compassion, creativity, and community engagement in the dynamic landscape of pet care, ensuring a lasting legacy of care and connection for furry, feathery, and scaley family members. For more information, follow Benson’s Pet Center on Facebook and Instagram, and visit bensonspet.com. Stay connected to the heartwarming stories, innovative programs, and the latest updates from Benson’s, where the love for pets extends beyond the shelves.

FINANCIAL

Q4 2023

NAVIGATING BUSINESS

& MARKETS IN 2024: Two Critical Variables for Success and Survival Very different philosophies and both can work when applied appropriately.

by Conor Boyd, Founder & Managing Partner of Thoroughbred Advisors

F and

or the past twenty years, I have marveled at the thousands of strategies for making money in the markets making money in business.

Often these strategies are completely contradictory to one another yet when applied appropriately, both can work. For example, some investors consider themselves contrarian investors, one of the most famous being Warren Buffet. These investors tend to look for companies who have depressed stock prices, not so much from the company’s doing but the environment in which they find themselves. When many others are selling, contrarians are looking to buy. On the other end of the spectrum, you have momentum investors who are looking for stocks that have higher prices over some period. In a sense they may be looking for a speeding train, jump on and ride that momentum to higher gains.

The above sets the framework for a distinction I would like to share and an opportunity you have as a business owner or investor in this New Year. Though there are thousands of ways to make money in business and the markets, I have been able to identify only two variables that tend to be present when people lose significant money in business or investing. I want to be clear that these are my personal observations over the past twenty years of meeting and working with thousands of business owners and investors.

The Impact of a Liquidity Crisis and Overconfidence The two variables I have identified after examining many failed businesses and investments are a liquidity crisis and over confidence. These can happen in any order. When someone has a liquidity crisis, they are often forced to sell assets at inopportune times. Inevitably, the times at which people need money are exactly at a time when selling assets is not necessarily favorable. Think about the Pandemic. This gave many business owners a crash course in how quickly a liquidity crisis and overconfidence can create significant losses. The hospitality industry was hit harder than most industries. What do you do when you have a fully staffed restaurant that has invested significantly in their infrastructure to create a wonderful dining experience for their patrons, and ALL the patrons go away in one day?

The government stepped in and was able to help many of those businesses but for the ones who lacked liquidity to keep their doors open until that help arrived, in many cases these businesses were forced to close their doors forever.

this can be a winning strategy…until a liquidity crisis and/or overconfidence rears its ugly head. If you have been in business long enough, you know exactly what I am saying as you have likely weathered a number of these storms.

How about some of the large bank failures? Perhaps there was overconfidence after years of low interest rates and controlled inflation that the Federal Reserve would raise interest rates at a snail’s pace should the need arrive. This would give these banks enough time to get their assets matched appropriately to their liabilities. As history has now revealed, this was not the case, and many banks failed.

I believe that if you are a business owner or serious investor, quantifying your need for liquidity and how to house it should be part of your New Year’s Resolution. One of the things we say at Thoroughbred Advisors is, “every day is a good day to save, but not every day is a good day to invest.”

Liquidity is an area that we spend a significant amount of time discussing and investigating with our clients. Each client, depending on many different variables, has a different number for what constitutes an appropriate level of liquidity. How this liquidity is housed can also vary widely. Simply leaving money in a business checking or brokerage money market account can have a significant drag on potential returns over the years. Many of the business owners I work with have thriving businesses. With that said, when I look at the past 5, 10, or 15 years and ask them what they have to show for it…they sometimes look back puzzled. ‘What do you mean? I have a thriving business.’ Which is true, but often, that thriving business has supported an equally thriving lifestyle. As entrepreneurs, aside from lifestyle, we often are geared toward investing everything back in our business. And

If you would like to involve a financial professional in your discussions regarding your liquidity and growth strategies feel free to reach out to us at 518-608-4608 to have a complimentary consultation. The information provided herein is for general informational purposes only and should not be considered investment advice. Any strategies described may not be suitable for everyone. Readers are encouraged to evaluate all information in light of their own situation, and seek the advice of an appropriate professional advisor.

Thoroughbred Advisors is a leading financial firm dedicated to providing tailored, transparent, and authentic financial solutions for their clients. Established in 2014, the firm focuses on empowering individuals, families, and businesses in the Capital Region to achieve lasting financial success. www.thoroughbredadvisors.com Visit our office at 421 Troy Schenectady Rd, Latham NY 12110

Q4 2023

GIFTS THAT HONOR. CRAFTSMANSHIP WITH HEART.

SCAN ME!

5 Collins Drive, Queensbury, New York 12804 | etchedinvalor@gmail.com | 518.745.4438 | etchedinvalor.com

BUYING & SELLING

Q4 2023

Financial Preparations for

BUSINESS ACQUISITION: A Comprehensive Guide The journey to business ownership is an exciting yet complex path, laden with significant financial decisions and preparations. Acquiring a business is not just about making a purchase; it’s about setting the stage for future success.

by Matthew D. Wagoner of The Wagoner Firm

In the first 2 parts of our 4-part series, we talked about the benefits of buying and selling a small business, as well as the initial steps in the process. In Part 3 of our series, this quarter’s article aims to navigate you through the financing process and options.

Traditional Financing: Banks & Credit Unions

Seller Standby Note: A Unique Financing Option

Banks and credit unions are the go-to sources for traditional financing. They offer loans based on several factors such as your credit score, a well-crafted business plan, and the financial health of the business you’re interested in. It’s vital to understand the terms of these loans, which often require collateral and come with stringent repayment conditions. While this route can be beneficial for those with a strong financial background, it may not be accessible to everyone.

In certain cases, sellers are willing to finance part of the purchase price. This involves the buyer paying a portion upfront and the seller financing the balance. These arrangements can be particularly useful in bridging the gap if you’re unable to secure the full amount through other means. It’s a path that requires careful negotiation to ensure terms are favorable for both parties.

SBA Lending: A Helping Hand for Entrepreneurs The Small Business Administration (SBA) offers a lifeline to entrepreneurs, providing access to capital through various loan programs tailored to small business needs. These loans, known for their favorable terms and lower interest rates, significantly ease the financial burden on new and growing businesses. Additionally, the SBA offers guidance and resources, making it an invaluable partner for entrepreneurs navigating the complexities of business ownership and expansion. • SBA 7(a) Loans: This program, designed for broader purposes, is especially beneficial for buyers who may not qualify for traditional loans. It offers competitive interest rates and longer repayment periods. • SBA 504 Loans: Targeted towards the purchase of real estate or heavy equipment, this loan is ideal if the business you’re acquiring includes substantial assets. • SBA Microloans: These are smaller loans, perfect for startups or as supplementary funding. They’re a great option for those looking at smaller ventures.

Equity Financing: Sharing the Ownership Seeking investors who provide capital in exchange for equity is another route. While this is a traditional approach for startups, its becoming more common for buyers to take on minority investors looking for opportunities to align their strategic goals, networks and skills with buyers they believe in. You will have to give up a share of the business in return for the investment. In return, you should be looking for ways the investor can help scale the business beyond investment dollars.

The Importance of a Solid Financial Plan Before embarking on any of these financing routes, it’s crucial to have a clear and detailed financial plan. This includes understanding all the costs, interest rates, and terms associated with each financing option. Working with a financial advisor or an accountant who has experience in business acquisitions can be invaluable in this regard. Start by evaluating your financial situation thoroughly, including your assets, liabilities, credit history, and current financial obligations.

Q4 2023

You’ll also need to craft a business plan to secure financing and thoughtfully plan your venture. This should encompass financial forecasts, market analysis, and strategies for growth. A well-developed plan demonstrates to lenders and investors that you are prepared and committed to the business’s success.

Navigating the Negotiation Process Negotiating the purchase price of a business requires skill and understanding of its true value. This involves analyzing the business’s earnings, market position, and growth potential. An accurate business valuation or a quality of earnings report, ideally conducted by an experienced professional, forms the basis of effective negotiations and fair market value of the business.

Conducting Thorough Due Diligence Due diligence extends beyond mere financial scrutiny; it encompasses a comprehensive analysis of the company’s market position, competitive landscape, and customer base. This broader perspective offers insights into the business’s sustainability and growth potential, factors that are essential for long-term success. Additionally, due diligence also involves evaluating the management team and employee structure, as the caliber and stability of the workforce are pivotal to the ongoing operations and future development of the business.

Risk Management Strategies Identifying and mitigating risks is an essential part of the acquisition process. Strategies such as securing appropriate insurance, developing contingency plans, and maintaining a financial buffer can help manage the risks associated with a new business venture.

fo r

Ser v

i c e O rg a n i z a

ti o

Coming up in our fourth and final installment, we will be talking about the final steps in the sale process — ways to find the right business for purchase. Attorney Advertising. Prior results do not guarantee future outcomes. For more information please visit thewagonerfirm.com.

MANAGED IT | CLOUD | CYBERSECURITY

ic e

O rg a

Purchasing a business is a very serious undertaking that requires thoughtful financial preparation and planning. By exploring various financing options, assessing your financial standing, crafting a comprehensive business plan, and conducting thorough due diligence, you can navigate this challenging landscape more effectively. Remember, the guidance of experienced financial and legal experts can be invaluable in making informed decisions and setting the stage for the successful ownership of your new business venture. The key to a successful acquisition lies in thorough preparation and strategic financial planning.

aicpa.org/soc4so

n iz a ti o n s

AICPA SOC

Closing Thoughts

™

+ Tech II has joined ADNET Technologies! Albany, NY and Rocky Hill, CT, welcomes the entire Tech II team! Learn more at: thinkADNET.com/tech-ii

www.tech-ii.com | thinkADNET.com | 518.587.1565

REAL ESTATE

Q4 2023

IS THE N.A.R. LAWSUIT

by Dan Wade, Esq. of Ianniello Anderson, P.C.

Good for the Housing Market?

for Glens Falls TODAY

Missouri jury recently issued a verdict that could transform the way real estate agent commissions are paid, and who pays them.

On Halloween, the jury in a class action suit found the National Association of Realtors (NAR), together with a couple of national real estate brokerages, liable for conspiring to create a system that artificially inflated commissions for home sales under the Sherman Act and Missouri antitrust law. The jury awarded damages to the tune of $1.8 billion, which could be tripled to more than $5.3 billion by the Judge in the case under U.S. antitrust law. NAR has stated that they intend to appeal the verdict. In a typical real estate transaction, the Seller is responsible for paying anywhere from 5-6% of the sales price as a commission to their listing broker, who then splits that commission with the agent who brought the successful buyer to the table. The jury agreed with Plaintiffs that requiring payment of buyers’ agents’ commissions from the listing agent created a system that suppresses competition and artificially keeps buyers’ agents’ commissions in the 2 ½ to 3% range, despite the perception that buyers’ agents’ roles have been diminishing due to the online presence of information about homes for sale. What this verdict suggests is that if buyers were required to pay their own agent’s commission directly,

they would be able to save money by shopping around and potentially negotiating better commission rates. Furthermore, sellers would no longer be absorbing the additional cost of a buyer’s agent’s commission in their sale price. And, since this verdict, there have been several additional class action lawsuits filed throughout the country, including New York State. While it is important to underscore the importance of antitrust laws in our society, before anyone begins waiving a victory banner, let’s consider for a moment the far-reaching impact this decision could have. Is this actually good for buyers? Is it good for sellers? Is it good for the housing market? At first glance, this sounds like a good thing for buyers. After all, they would now have the ability to negotiate with agents and save money on their commissions, right? True, until you consider how and when the agent will want to be paid. Are buyers going to be able to come up with an additional $510k as closing costs for commissions? Many would argue that this would be difficult if not impossible for first-time homebuyers or buyers utilizing FHA loans. Would we thereby be reducing the number of available homebuyers to the market? Also, it is not uncommon for a buyer’s agent to show more than a dozen homes to their buyer before their buyer submits an offer on one of them. And, many buyers lose out in several multiple offer attempts before their offer is finally accepted. So, if buyers now become responsible for paying their own agent directly, will agents begin a practice of requiring a retainer fee to help offset their travel expenses for showing homes?

Bottom line, is this going to create a chilling effect on buyers using agents where more buyers will attempt to represent themselves in their home-buying journey? Caution should be given to anyone seeking to represent themselves in such a large purchase. What about our sellers? Surely not having to pay an additional 2 ½ to 3% in commissions to the buyer’s agent is good for the seller, right? Maybe, unless you consider the above scenario. With fewer homebuyers being able to afford the additional closing costs or becoming discouraged when they attempt to go it alone, will there be fewer multiple offer situations to help bid up the price of the property, allowing the sellers to achieve the maximum amount for their property? Will buyers essentially have less buying power with less available money to put towards the purchase price? Will we have more unrepresented buyers pulling out of deals due to not receiving the education they would have received by working with an agent? It costs the Seller both time and money every time they have to prepare and re-list a home for sale. While more class action suits will continue to roll in, we should not expect to see any final decisions or changes to the current structure for some time, especially in light of anticipated appeals, the usual trope for such large-scale calamities. While some will claim “change is good,” others will caution “be careful what you wish for.” As the economy continues to sputter in part due to a sluggish real estate market, careful consideration should be given to weakening an already fragile market.

Q4 2023

Imagine a full-time marketing department for less than the cost of an employee. With Five Towers Media as your marketing partner, you can focus on what you do best: your business. Leave the complexities to us.

We make marketing easy. Flexible pricing. No long-term contracts. The solution for new & growing businesses. Visit our website to schedule your free consultation: fivetowers.us

SALES TRENDS

Q4 2023

HARNESSING TRENDS

IN OUTSOURCING for a Stronger Bottom Line in 2024

by Alan VanTassel of Velocity Sales

In the wake of recent global shifts, it’s evident that sales management has transformed, leaving leaders and their teams with a unique set of challenges and opportunities to shape the future of their sales organization in a positive direction.

The Evolving Landscape of Sales Leadership

Outsourced Sales Management: A Strategic Asset

To thrive in the rapidly changing sales landscape, managers need to understand emerging trends that could help them lead and grow more efficiently.

Amid the rapid shifts following the pandemic, outsourcing sales management has emerged as a valuable tool for businesses. It’s not just a trend; it’s a strategic choice that can significantly impact the future of sales management. Here’s how outsourcing can benefit your business and boost your bottom line:

1. LISTEN BEFORE YOU ACT

While the customer has always been king, sales teams often prioritized taking action before listening to buyer feedback. Post-pandemic, it’s crucial to shift this approach. Start by actively listening to your customers’ wants and needs before crafting your sales strategy. Gather insights, conduct surveys, and truly understand your target audience to tailor your approach effectively.

2. FOSTER ENHANCED COLLABORATION

In addition to maintaining strong customer relationships, the future of sales management emphasizes the need for improved internal collaboration within your organization and throughout the supply chain. Encourage open communication, teamwork, and knowledge sharing among your teams to ensure a streamlined, customer-focused approach.

3. CULTIVATE FLEXIBILITY IN SALES LEADERSHIP To stay at the forefront of evolving sales trends, sales leaders must constantly adapt. To implement this, focus on being a quick learner, embracing technological advancements, and leading your team with purpose. Being open to change and ready to pivot your strategies when needed is the hallmark of a good leader.

1. STAY AHEAD OF THE CURVE

Outsourcing to experienced professionals ensures your company doesn’t lag behind in adopting new trends. Outsourced sales leaders stay up to date with customer sentiments, priorities, and sales trends, giving you a competitive edge. By tapping into their expertise, you can build a resilient sales model that better serves your customers and drives higher profits.

2. LEVERAGE SALES EXPERTISE

Seasoned sales experts provide invaluable insights, strategies, and a deep understanding of the sales landscape that can be out of reach for smaller companies. Outsourced sales professionals bring a wealth of experience and specialized knowledge to the table, enabling small businesses to access toptier talent and industry insights they might not be able to afford full-time.

3. REDUCE OVERHEAD COSTS

Outsourcing can often be a cost-effective solution, especially for smaller businesses. You can scale your sales efforts up or down as needed, avoiding the burden of maintaining a full-time, in-house team during uncertain times.

The Bottom Line Businesses can harness the power of outsourcing their sales function, a strategic move that can be especially beneficial when lacking the financial capacity for in-house leadership at the same level. By leveraging these experts, businesses can navigate complex sales challenges, stay competitive, and achieve revenue goals without the hefty costs of maintaining a full-time sales leadership team. As an experienced professional who understands the ever-changing sales trends, I can help your business stay ahead of the curve. Don’t let the fast-paced sales world leave your business behind - contact me today and I will help you build a resilient sales model for tomorrow.

Q4 2023

PODCAST

Saratoga, Warren, and Washington County have no shortage of fantastic goods and services to offer! In this podcast, our host Mike Nelson will clue you in on the amazing gems hidden in your very own community!

EPISODE 49

Building Better Culture with Tom Schin SCAN TO LISTEN

In this episode, our host Mike Nelson interviews Tom Schin, the man behind the important consulting business of Build Better Culture! Every organization thinks they have a great workplace culture – but not all of them actually do! Tom knows the secrets to employee satisfaction and retention… But you might be surprised by how inherent they are!

EPISODE 48

Riding the Rails of Progress with Stimler Advantage SCAN TO LISTEN

In this episode, our host Mike Nelson interviews Neal Stimler, the President of Stimler Advantage! Technology development has accelerated by leaps and bounds in recent years, and keeping up with it can be an overwhelming task… But Stimler Advantage has all the know-how to catch you and your business up with the times – making your processes efficient, and keeping your strategy tightly focused!

EPISODE 47

The Two Key Words – Experience, and Teamwork SCAN TO LISTEN

In this episode, our host Mike Nelson interviews Kris Brunelle, owner and CEO of White Glove Janitorial Service! He may be the executive at the helm, but Kris still does cleaning, team-building and managing along with his salesmanship duties. The key words to his success? Experience, and Teamwork! How have these things helped his small startup thrive this past year? You’ll have to listen to this episode to find out!

EPISODE 46

The Ultimate Beverage Solution! MicroBottler Seals it All! SCAN TO LISTEN

In this episode, our host Mike Nelson interviews Doug Ernenwein, Jordan Wood, and Scott Lufkin from DK Advanced Technologies! They have an amazing product on offer that truly does it all – the MicroBottler, an affordable, adaptable, customizable and portable solution for any and all of your beverage-containment needs! Canning and bottling, any size you need… MicroBottler is one amazing machine!

EPISODE 45

Building a Creative Community at Artisan Ink SCAN TO LISTEN

LISTEN ON

In this episode, our host Michael Nelson interviews Melissa Freebern, owner and operator of Artisan Ink and artist par excellence! Her dedication to art goes beyond the tattoo shop – whether it’s painting, ceramics, or sculpting, Melissa’s love of art runs deep, and sharing that love with the community is what her business is all about!

Q4 2023

Local Professional Opens Saratoga-Based

FIGHT PROMOTION by Tyler Murray

for Glens Falls TODAY

onald Walton has been training in martial arts since he was seven years old. But it wasn’t until he found Saratoga’s Elite Academy of Martial Arts at 19 that he began to take his training seriously. On Friday, November 17th, over a decade later, Walton received his Brazilian Jiu Jitsu black belt from Alliance Jiu Jitsu instructor James Bruchac. “Jiu Jitsu helped bring out who I truly was and helped me become a better person. It gave me purpose and forced me to face myself and improve daily. I am not sure if I would be alive today if it weren’t for this place and this martial art,” Walton said in a statement after his belt ceremony. Now 32 years old, Walton has become an integral part of the academy’s coaching staff. If one walks into the Saratoga academy on any given night, Walton can be seen teaching striking and grappling classes to children, beginners and devoted martial artists alike. Walton also represents the gym as a professional MMA fighter (with a record of 1-0), a status he acquired earlier this year in February after his round two submission win over Jason LaPage in Barre, Vermont. “I really enjoy being a professional fighter, even though it hasn’t quite sunk in yet,” Walton said. “There’s a lot more opportunity at the pro level when it comes to opponents, plus you can finally start earning money on your fights, which is always nice.” Yet, Walton - a student turned teacher, turned professional - has bigger ambitions than just fighting for his own name. He is blending his love of fighting with his entrepreneurial spirit and starting his own fight promotion, based in his hometown - Saratoga Springs. “My goal is to help the level of our community’s martial arts and help give people avenues to be able to make it in this sport if they want to. I’m not doing this for me; I’m in this to help the community,” Walton told us. Coming in the new year, Walton has teamed up with a local venue to host a night of amateur fighting. But it won’t just be a one-off event. Hopefully, for Walton it will be the first of many nights. Walton continued,“When I was looking into starting my own fight promotion, I reached out to good friends of mine in the fighting world, many of them are experts when it comes to the business side of things,” Walton said. “All I know, really, is fighting, so I had to build a good team. The owner of DonnyBrooke Fight Promotions [a well known promotion for amateur and professional fighters in the Northeast, based out of Barre, Vermont, where Walton got his debut victory] suggested I work under his name. They have a database of fighters, people reaching out for bouts and a well-established name, so it was a no-brainer for me,” Walton said. In essence, it’s a franchise deal. Walton will work under the DonnyBrooke name and become the face of the promotion in New York, working closely with fighters throughout the region. The first event is slated for March of 2024, with a venue already established - the Saratoga City Center. “We thought it was the perfect venue for what we are trying to do. The space, the price, all of it. Plus it’s right here in my hometown.” The City Center has been receptive to MMA events before, having hosted Kaged Kombat roughly a decade ago, at a time where MMA wasn’t nearly as popular. “I looked into a lot of venues, places were either overcharging for very little to nothing, or they just couldn’t fit what I was looking for - in terms of the size of the cage, the seating for the crowd etc,” Walton continued, “the City Center checked all of our boxes for a venue and I really want to keep our relationship with them for the future.” DonnyBrooke’s New York promotion will put on fights in a variety of disciplines, including mixed martial arts, muay thai, kickboxing and grappling. The fights will be at an amateur level to start, but Walton plans on eventually hosting professional bouts under his promotion.

“I’ve found out that a lot of our local fighters are used to fighting only under one or two promotions, because really, there aren’t a lot of promotions near us. My goal is to have local fighters, be able to compete with fighters from all over the country, creating a fresh pool of talent.” Undoubtedly, this will create a lot more opportunity for local fighters to be seen and work their way up the ranks from amateur to professional, just as Walton did. Plus, for local martial arts fans, it’s a great way to support the local scene while enjoying fight nights right in Downtown Saratoga. When asked where he sees DonnyBrooke Fight Promotions in the future, Walton said, “I’m hoping, years from now, to have DonnyBrooke partnered for One Championship to be a feeder into a larger, international promotion.” One Championship is a world-renowned fight promotion that began in 2011. The Singapore-based promotion works with smaller promoters all over the world to add to their ever-growing pool of fighters. They even pull from a New York City-based promotion, Warrior’s Cup, which was established in 2006. “Warrior’s Cup is an amazing promotion, but they had to start where we are now - at the beginning - and slowly build themselves, and that’s what I want to do now, to build this promotion large enough to partner with One Championship,” Walton said. For more information about DonnyBrooke Fight Promotions, or to buy tickets for upcoming events, check them out on Facebook or visit DonnyBrookeFightPromotions.com

Q4 2023

PODCAST

Facilitating the growth and development of Blue Collar businesses. We will showcase REAL Blue Collar businesses in interviews, and use these stories to help educate and empower the next generation of trades workers to become Blue Collar business owners. EPISODE 44

Fabricating the Future SCAN TO LISTEN

In this episode, our hosts Mike Nelson and Derek Foster interview Terrence Musto and Robert Manasier - the creator of Fabbro Industries, and the business mentor that helped him do it! From a humble start building custom bikes to running his own professional fabrication shop, Terrence’s business is a stunning example of the kind of value a business mentor like Robert can provide. Want to learn how to take that idea of yours to the next level? Listen to this episode to get a few clues!

EPISODE 43

Breaking the Blue Collar Stigma with Curtis Lumber

SCAN TO LISTEN

In this episode, our hosts Mike Nelson and Derek Foster interview Doug Ford and Pam Stott, two employees of Curtis Lumber who specialize in workforce development! It’s all anyone can talk about now: “Where are all the young workers?” “What will happen to the trades in ten years?” If Doug and Pam have anything to say about it, things will only get better - they’re dedicated to educating people across the state about their options, and the wonderful truths about Blue Collar work - it’s not “a backup job”, it’s skilled, profitable, fulfilling, and essential!

EPISODE 42

Lifelong Skills to Pay the Bills from WSWHE BOCES

SCAN TO LISTEN

In this episode, our hosts Mike Nelson and Derek Foster interview Jared Davis and Samuel Stork - teacher and graduate respectively from WSWHE BOCES! They’ve got programs in dozens of different subjects for kids and adults alike, but one particular strength of their offerings is the Blue Collar menu! Horticulture, heavy equipment operation, welding, automotive - whatever your shade of blue, BOCES has a program for you!

EPISODE 41

MLB Unveiled - The Perfect Mix for Success in Project Management

SCAN TO LISTEN

In this episode, our hosts Mike Nelson and Derek Foster interview Kelsey Martin and Craig Dittl, two project managers from MLB Construction! They work with all kinds of people, from experienced Boomers to green Gen Zs, and no matter what the project, they keep the team and clients happy and get things done! What’s their secret? Listen to this episode and find out!

EPISODE 40

Putting Out Fires - Solutions for the Budding Businessman

SCAN TO LISTEN

LISTEN ON

In this episode, our host Mike Nelson and visionary founder Derek Foster talk to Ben Rieth, co-founder and operator of Daigle Fire Solutions! While his business is literally based around fire prevention, his stories make it clear that every businessman needs to know how to deal with tough situations in the same way! There’s plenty of tips for up-and-coming entrepreneurs in this episode!

Q4 2023

BUSINESS SPOTLIGHT

Putting the Wind IN YOUR SAILS

Nourishing children’s confidence through an immense educational ocean.

by Megin Potter

for Glens Falls TODAY

hen Chris Leuzinger left Western Canada for Taiwan, he didn’t know his one-year contract to teach at a private school would turn into four of the best years of his life. “I was having the time of my life, so why would I leave?” he said. “I figured out I loved teaching while I was doing it.” Chris has been on a voyage of discovery ever since. A proponent of education in all forms, in 2014, he and his wife, Lauren, became co-pilots of Nourishing Minds Tutoring, a ship of scholars guided by a crew of professionally-trained educators — which has grown to as many as 21 during demand peaks — riding the waves of education.

In a Sea of Possibilities… When Chris did leave the Far East, he took a fantastic four-month voyage through Africa, from Kenya to Johannesburg, South Africa. Following that journey, he spent a year in New Zealand earning his Graduate Degree in Primary Education. After graduation, he would fly back across the globe yet again to begin a six-year “stay” in London from 2009 to 2014. While in London, he began teaching at a poorly-performing inner-city school in one of the worst areas of the city. When Chris arrived, his school

ranked among the bottom 5% in the county; by the time he left, they had risen to among the top 10%.

satisfied with what we’re doing – We must be doing something right,” said Chris.

“True magic can happen when you have higher expectations. Kids rise to the challenge,” he said.

Now, Chris and Lauren (a Special Education teacher working on her second Master’s Degree) have three children; Taylor, 9, Brady, 6, and Layla, 4. They have also had the experience of nurturing a student who was struggling through 3rd grade all the way to earning an academic scholarship to a prestigious university.

During his six years in the United Kingdom, he would transition from teaching into administrative positions. Working as an educational consultant, he helped build teaching standards, curriculum, and professional development training for other schools. While some of these schools were also in England, others were as far off as Spain, Norway, and Trinidad & Tobago. Chris would spend some time in each of these places as well, adding to his already impressive collection of stamps on his passport.

…A Compass Rose Now in 2014 and back in the US, Chris and Lauren decided to make their home in Lauren’s native hometown of Saratoga Springs. The couple would then use their experience to navigate effectively through the challenge of starting Nourishing Minds Tutoring from scratch. They hit the streets and got the word out (through spots like Northshire Bookstore) then let their work speak for itself. “That we’ve grown to this point almost 100 percent from word-of-mouth, tells me people are happy and

“When you choose to invest in tutoring, you recognize that it is a long-term investment,” said Chris, adding, “But, I cannot guarantee grades. Learning doesn’t work that way.”

Taking the Helm Making education come alive through engaging, realworld applications, kids are learning without realizing they’re learning - and without having to sit at a desk all the time, said Chris. Nourishing Minds Tutoring utilizes both formative and summative assessments to gauge student learning. Using summative (or standardized) forms of testing when beginning to work with a student, they arrive at a launch point. Formative assessments monitor progress, further gauging learning through work samples, essays, and teacher evaluations over time.

Navigating Rough Waters New and varied approaches to education like these are becoming popular because as technology helps inform our experience, research indicates traditional methods

Q4 2023

Full Speed Ahead While the Capital District continues to experience a shortage in Occupational, Physical, Speech, Language, and Musical Therapists, Nourishing Minds Tutoring contracts to supplement education with school districts while also offering private and group tutoring, both in-home and online. They switched to an entirely virtual model during five months of the pandemic, but now exist as a hybrid. “Homeschooling can be done in many, many ways, and you’re pretty free to do what you want. It’s a lot more doable and accessible than people think it is,” said Chris. In New York State, homeschooling families are required to develop an Individual Home Instruction Plan (IHIP) adhering to the 100.10 Standards on Home Instruction.2

are failing children. Homeschooling is on the rise and the online tutoring services market is expected to reach $23.73 billion by 2030.1 Whether students are failing to meet age-based expectations or are excelling beyond them, Nourishing Minds provides students with the individualized support and resources they need, while also contracting with school districts to help supplement home instruction.

Climbing the Rigging

Socialization can be accomplished in a variety of ways today, too, Chris stresses. By participating in sports, extra-curriculars, volunteering, and getting a part-time job, children learn socialization skills while also building confidence – which is key. “To me, success in one aspect of life translates to success in another,” said Chris. Living by example, Chris volunteers 2,000 hours per year as the Assistant Chief of the Wilton Fire Department, and serves on the board of the Cantina Fun Run. “There’s power in getting together as a community and helping.

Through creative, personalized approaches, Nourishing Minds tutors teach relevant standardsbased curriculum in a way that students respond to.

Find a way to get involved, something you care about, and make the world a better place,” said Chris.

Growing up petrified of math, Chris had the mentality that he just “wasn’t good at it” and “couldn’t do it.” Then, Chris learned math could be more than the flashcard memorization method he was taught as a child. Now, math is Chris’ favorite subject to teach.

For more information, go to NourishingMindsTutoring.com

“Common core was crucified in the media but I sing its praises,” he said. “When I was growing up, there was one way to do it, and that was it. Common core teaches kids a variety of ways a lot of parents and teachers never learned themselves and that helps so many kids.”

https://finance.yahoo.com/news/online-tutoring-services-market-worth-100000126.

html 2

https://www.nysed.gov/curriculum-instruction/10010-home-instruction

VETERAN-OWNED

Q4 2023

The Working Days

AREN’T OVER YET by Jordan Dunn

Glens Falls TODAY Sometimes retirement doesn’t quite mean the working

This designation allows the company to pursue bids that are specially set aside for this community of business owners. For Etched in Valor, it has allowed them opportunities like partnering with New York State Schools to produce all of the plaques for Section 2 Sports in the state.

days are really over. That is happily the case for Glens Falls local Adam Root, who is closing the book on his years of service for the New York State Corrections System and is starting anew as owner of Etched in Valor. Sort of. You see, Root has been operating the shop while simultaneously working full time for the state for the last several years. This double duty routine stemmed from years of creating custom wood signs and his signature custom-turned pens in his off-hours under his prior home business, Root’s Wood Designs. “When we heard this place was for sale, it just seemed like the right thing to do. At the time, I knew that retirement was approaching and even though I still had a few more years left, it seemed like it would be a missed opportunity to not jump on it,” said Root. Located in Queensbury, NY, Etched in Valor is a custom awards and engraving shop. Previously known as Gifts & Engravings by George, Root and his wife, Kris, purchased Etched in Valor in 2019.

DISTINGUISHED FROM THE REST Root, you see, is no stranger to the concept of dedication. Root’s full immersion into it began early on in his life when he joined the United States Marine Corps straight after graduating high school. After spending his early years on what he described as “the wrong side of the tracks,” Root wanted to be a part of something that would make better opportunities for himself and for others down the line. After serving with the USMC for four dedicated years, Root was honorably discharged for medical reasons. The decision to join the military would pay off in the long run for Root as it has indeed led him to unique opportunities along the way. Most recently of note, is that due to his time in the service, Root was able to apply for Etched in Valor to become a Service Disabled Veteran Owned Small Business.

OFFERINGS AT ETCHED IN VALOR Not only are you working with dedicated individuals at Etched in Valor, you are partnering with a company that focuses on the craftsmanship of the products that they produce. When asked what sets them apart from the rest, Root explained, “Here at Etched in Valor, we do a lot more of the work in-house than other companies. For example, we have the equipment and expertise to do full colors on trophies and medals whereas a lot of the competition outsources projects like that.” In addition to trophies and medals, Etched in Valor can also produce customized engraved products that include but are not limited to: drinkware, clocks, plaques, signature wedding favors and corporate awards.

Q4 2023

ALWAYS LOOKING FORWARD As Root transitions into running the business as his sole working endeavor, he has a few goals for the years to come. “Ideally, a great starting place for us would be to expand our knowledge and skill sets in the areas of service that we already cover,” stated Root. Next stop on his journey would be to explore purchasing a facility of their own, instead of renting as they currently do.

I enjoy this. It’s not really a job to me, in a work effort sense. There are days that test you for sure, but we get through those. - OWNER OF ETCHED

IN VALOR, Adam Root

Most important to note, however, is that at the end of the day Root just wants to ensure “we are giving our customers the best range of offerings that we possibly can at prices that they have come to count on.”

CONNECT WITH ETCHED IN VALOR If you are interested in the services that Etched in Valor provides, you can explore their offerings on their website, EtchedinValor.com.