Saskatoon Express, February 26, 2018

Page 1

TA022601 Tammy

VALID ONLY AT THESE LOCATIONS 1702 8th Street E.

at Louise Avenue - next to McDonalds

3330 8th Street E.

at Acadia Drive - next to Shell Gas Bar

705 22nd Street W.

at Avenue G - next to Railway Tracks

OPEN 7 DAYS A WEEK OPEN LATE TIL 9PM MONDAY TO FRIDAY NO APPOINTMENT NECESSARY

SASKATOONEXPRESS - February 26-March 4, 2018 - Page 1

15

$

OFF

Any Oil Change

Starting at $46.99 with coupon for most vehicles

20

$

OFF

Synthetic Blend Oil Change

Starting at $61.99 with coupon for most vehicles

25

$

OFF

Full Synthetic Oil Change

Starting at $79.99 with coupon for most vehicles

WE OFFER TOP QUALITY, COMPREHENSIVE VEHICLE MAINTENANCE SERVICES Engine Air Filter & Cabin Air Filters | Head Light Bulbs | Cooling System and Transmission Wiper Blades | Fluid Top Ups | Power Steering, Belts and Fuel System

Environmental charges and taxes are extra. Coupon expires March 5/18 & must be presented at time of purchase. Not valid with any other offers.

Saskatoonʼs REAL Community Newspaper

Environmental charges and taxes are extra. Coupon expires March 5/18 & must be presented at time of purchase. Not valid with any other offers.

Environmental charges and taxes are extra. Coupon expires March 5/18 & must be presented at time of purchase. Not valid with any other offers.

Volume 17, Issue 8, Week of February 26, 2018

Crestline Coach

Saskatoonbuilt vehicles in 32 countries Joanne Paulson Saskatoon Express restline Coach is on a roll. Last September, the Saskatoon ambulance and bus company unveiled Canada’s first hybrid ambulance. The ‘green’ vehicle was produced for Oxford County Paramedic Services in Ontario, and involves several technologies including battery and solar power. Two months later, Crestline landed a $23.7-million contract over several years with B.C. Emergency Health Services (BCEHS). The service is a long-standing customer, and has renewed its commitment to Crestline ambulances. Two weeks ago, the company announced another $22-million contract, this time for Calgary Transit. The fiveyear contract involves refurbishing and renewing the city’s shuttle fleet, designed for passengers with mobility issues. It’s similar to Saskatoon’s Access Transit system but larger, both in numbers and the buses themselves. Crestline will install and inspect electrical systems and do final vehicle preparation. Crestline employs 195 people — 175 of them at their six-year-old plant in north Saskatoon, and 20 mobile techs servicing 5,000 vehicles in the field across Canada. The staff has grown from 145 in 2013, and production hours have almost doubled to 200,000 per year. Leading the charge is president and CEO Steve Hoffrogge, who came to the company five years ago. It’s clear that the company has grown considerably since his arrival, but he takes little of the credit. The magic, he says, happens at the intersection of middle management and the manufacturing floor. AS022609 Aaron

C

Crestline Coach CEO Steve Hoffrogge credits middle managers and “those on the floor” for the company’s success. (Photo by Joanne Paulson)

“I structure my approach when building companies on the fact that what a company can accomplish is going to be determined by its middle management,” said Hoffrogge in a recent interview. “It’s not about how smart people are at the top of the company. They set the general direction. But things get done and money gets made from middle management. “In the case where you’re a manufacturer, it’s on the manufacturing floor.” A tour of that floor is a fascinating look at how ambulances are created, beginning to end. At the start, square tubes and sheets of steel await transformation. They are the raw materials going into the ambulance boxes, which are fitted with roll bars and prepared for the guts of the ambulance —

the equipment and electronics. The boxes are powder coated and sent through for assembly, placed on a chassis, then finished with signage and decals. At one end, there are raw materials; at the other, a finished ambulance’s lights flash during the testing process. Not far away, a Calgary Transit shuttle bus is being overhauled. A warehouse area contains 5,000 to 6,000 parts for the ambulances. Five hundred or more units leave this plant each year. The people on the floor dance a precise ballet of manufacturing, and greet Hoffrogge as he takes a reporter through the shop. “It’s about creating a safe environment, a productive environment, an environment that meshes well with how our products are

used,” he said. “You have to have a clean and orderly and safe environment when you’re building an ambulance. It helps people have pride. That focus is matched with wanting to be an employer of choice, as well. “We spent a lot of time in creating an environment. We can’t compete with the mines (for employees). We have to give people a reason to come here.” They do come, and they stay. Crestline has many long-term employees — some clocking 30-plus years — and Hoffrogge proudly noted that 25 per cent of office staff and 20 per cent overall are women. That’s still unusual in a manufacturing environment. (Continued on page 4)


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