CONNEC TING
Interaction between the information specialist and the information user in an online learning environment
Digital service extend the library services everywhere
COACHING Coaching in a personal virtual room
Personalized digital service eINFOpoint
The client makes an appointment
Tailored and flexible digital services
COOPERATING Online Coaching for Information Needs Susanna Ruohomäki, Elina Laineenoja and Katrin Kippasto {susanna.ruohomaki, elina.laineenoja, katrin.kippasto}@samk.fi
Satakunta University of Applied Sciences, Finland | samk.fi/library
Several professionals participate in the coaching session to share their knowledge