Planning instead of reacting Philips Proactive Remote Monitoring for maximum system availability We believe that working together leads to high quality patient and exceptional clinical care. We achieve this by supporting you in enhancing every stage of your radiology workflow process. Philips Proactive Remote Monitoring provides the seamless integrated approach to maintaining your service. Increase system availability through collaboration Philips Proactive Remote Monitoring service is a collaborative monitoring service with expert international Philips system development engineers and experienced local customer care center engineers working together to monitor, predict, notify, and resolve system issues before they become critical. Our expert engineers use their extensive knowledge to continually analyze the technical data transmitted by your system. They detect system anomalies and in many situations will contact you with a corrective action plan even before you realize you need support. Enhance workflow and patient satisfaction In many cases, we are not only capable of detecting problems in advance but we can also resolve problems promptly via a secure remote link. We can identify system errors, troubleshoot, diagnose, and perform immediate remote repairs to maintain your systems without interrupting your daily routine. If a service engineer is required on site, we can reduce
“Remote Service from Philips has enabled us to achieve system availability of more than 99 %. Failure of our cooling water supply, for example, was detected at an early stage and a potential quench of the MR prevented.” Prof. Dr. H. P. Busch Director of the Center for Radiology, Neuroradiology, Sonography and Nuclear Medicine, Krankenhaus der Barmherzigen Brüder, Trier, Germany
repair times by undertaking advanced diagnostics, thus determining the work and spare parts required ahead of the visit. This often allows us to deliver our corrective action around your existing patient lists, therefore minimizing disruption to your service and patients. Increase productivity Whether we fix potential problems remotely or on site, we can decrease the downtime of your system. Remotely monitoring essential system parameters allows us to predict potential failures and proactively act, thereby minimizing the impact to your service and possible damage to your system. Philips Proactive Remote Monitoring helps you provide outstanding patient care and reach your economic goals.
Philips Healthcare is part of Royal Philips How to reach us www.philips.com/remoteservices healthcare@philips.com Asia +49 7031 463 2254 Europe, Middle East, Africa +49 7031 463 2254 Latin America +55 11 2125 0744 North America +1 425 487 7000 800 722 9377 (toll-free, US only) Canada +1 800 567 1080
Please visit www.philips.com/remoteservices
Š 2013 Koninklijke Philips N.V. All rights are reserved. Philips Healthcare reserves the right to make changes in specifications and/or to discontinue any product at any time without notice or obligation and will not be liable for any consequences resulting from the use of this publication. Printed in the US. 4522 962 94321 * JUL 2013