IDUS 215 - 02 Contextual Research Methods Kwela Hermanns Savannah Walker, Junior, Graphic Design Major
What does is mean to be a humancentered designer? “Embracing human-centered design means believing that all problems, even the seemingly intractable ones like poverty, gender equality, and clean water, are solvable. Moreover, it means believing that the people who face those problems every day are the ones who hold the key to their answer. Human-centered design offers problem solvers of any stripe a chance to design with communities, to deeply understand the people they’re looking to serve, to dream up scores of ideas, and to create innovative new solutions rooted in people’s actual needs.
Being a human-centered designer is about believing that as long as you stay grounded in what you’ve learned from people, your team can arrive at new solutions that the world needs.”
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Our Design Methodology Our team chose to follow the Ideo Field Guide to Human-Centered Design. Our 10-week process is vague and does not necessarily result in a solution, service, or experience. Ideo’s methodology is an expansive and flexible guide that allows designers to select the tools and experiences that meet their circumstances. Throughout this book, much of Ideo’s language, methodology and beliefs are represented and even taken directly from the guide. Human-centered design is a vague and non-linear process, but one of our first mistakes as a team was beginning too vague. We did not set out agendas for meetings and a general timeline. We also waited a bit to incorporate a research methodology, which left us feeling a little too lost in the beginning. Since utilizing Ideo’s guide, we have been able to utilize some of their tools and guidelines to help us find our footing.
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INSPIRATION
In this phase, you’ll learn how to better understand people. You’ll observe their lives, hear their hopes and desires, and get smart on your challenge.
IDEATION
Here you’ll make sense of everything that you’ve heard, generate tons of ideas, identify opportunities for design, and test and refine your solutions.
IMPLEMENTATION
Now is your chance to bring your solution to life. You’ll figure out how to get your idea to market and how to maximize its impact in the world.
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Meet Team 4
Our team has 5 group members who, together, have backgrounds in industrial design, illustration, motion design, service design, and graphic design. We bring insight from our unique geography, gender, disciplines, and passions.
Alex DelleMonache Industrial Design Marine Design
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Eduardo Dodge Industrial Design
Clayton Gwinnup Industrial Design Furniture Design
Riley Knight Illustration Service Design
Savanna Walker Graphic Design Service Design Motion Design
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Inspiration The Inspiration phase is about learning on the fly, opening yourself up to creative possibilities, and trusting that as long as you remain grounded in desires of the communities you’re engaging, your ideas will evolve into the right solutions. You’ll build your team, get smart on your challenge, and talk to a staggering variety of people.
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Observation Exercise Location : City Market, Savannah GA, Wednesday 2-4:30 PM Our team chose to begin our observation exercise at Savannah’s City Market. We assumed from our past experiences that this would be a good space to locate millennials. Right in between Broughton and River Street, it was prime real estate to catch tourists passing and relaxing. There were plenty of stores, restaurants, and seating so there would be plenty of opportunity for people watching.
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Location : Cit Market, Savannah GA, Wednesday 2-4:30 PM We thought it would be a good spot to find millennials, but we found there were younger children with their parents or Gen Xers. The millennials we did see were not SCAD students, which prompted discussion about how we seemed to just “know” who went to SCAD and who didn’t. The crowd (and millennials) picked up as it got closer to 5 PM.
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Observation Exercise
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etches
Observations We split up into two teams and met up again towards the end to download our information with each other. My group (with Alex and Clayton) studied phones - who had them, where they were when they were not being used, and how often they were being used. What was the context? The other group observed different walking patterns, group arrangements, and purse preferences. These were all Notes and Sketches unconscious decisions people made, but patterns were popping up in the small data they collected from observation.
Notes and Sketches
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Takeaways This was our first confrontation with ambiguity. Sent out to observe with no prompt and no problem to solve. I think we were the most successful with our decision to split up. Because of that, we were not only able to see more space, but each team noticed different subjects. When we came back together, we were able to ask questions and engage in conversation about it. As young designers though, we made the mistake of assumption. Although we interviewed a few people, most observations were fly-on-the-wall. We made assumptions about behaviors based on our own past experiences which left us with a lack of curiosity and a lost opportunity for innovation.
Takeaway? Discussion with peers is good and can spark ideas, but the real discovery starts with the people you observe. 12
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Secondary Research Location : Gulfstream and Individual After we got our first taste of primary observation, we moved onto secondary. As I researched millennials, I noticed that there were a few trends popping up in the articles. There was a large focus on millennials in the work place and millennials in technology. These are some of the biggest changes that our generation has been brought up with and there are a lot of studies to find out why. Beyond these articles we found plenty of other themes and thoughts.
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Creative Wall As we accumulated our secondary research, we recorded things we thought were interesting and put them on our creative wall. One of our hardest challenges after our discussion in class was to keep the critique away from the creation. I’ve always heard to keep the processes somewhat separate to allow the unfiltered flow of ideas, but it was hard not to affinitize.
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Interview This was my first interview. I conducted it loosely following an article I found in my secondary research detailing different types of addiction, specifically with the internet. I made the mistake of interviewing a friend, but I sensed that he was very honest and open throughout the interview. I would not classify him as a “typical” millennial. Maybe it is wrong of me as an ethnographer to assume what is typical and what is an outlier.
Significant Moment Where does your addiction come from?
Male, 21 years old SCAD Student
Picnic Table at Park April 16th, 2017, 3PM
Every single person feels emptiness inside. No matter what, every person has a hole inside them. And I believe that is a God sized hole, and filling that hole with alcohol, porn, video games, food, money, work. All those things are like throwing handfuls of sand into the Grand Canyon. They all come from that same brokenness. This moment was more of an aha experience for me. This is something I have believed for a long time, and someone with a self-admitted porn addiction has also agreed that addiction is a symptom of something – something much larger and abstract that wanting to feel good. He mentioned his religion a few times throughout the interview, saying it gives him strength and happiness, and although it is one of our subjects of addiction, it is a community and an experience that often helps people through addiction. It will be interesting to explore the dichotomy of religion within the context of addiction.
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Interview This was my second interview. I conducted it loosely following an article I found in my secondary research detailing different types of addiction, specifically with the internet (including technology). This was an extremely informal interview – he played video games the whole time, which might have limited his responses. But he was very relaxed and comfortable.
Significant Moment Could you quit viewing porn? Yeah Would your intimate relationships change if you did? Well, I don’t really know. I actually don’t know if I could (quit porn). He played games for most of the interview, but when we approached the topic of porn he came out of his gaming “daze”, and when I asked him this second question, he paused the game and then contradicted himself. Even as the interviewer, I felt some hesitation discussing this topic, not wanting to probe, and I could tell through body language and inflection he felt the same. I am curious if this is gender related or simply the conetnt of the subject.
Male, 19 years old SCAD Student
(His) Dorm Room April 16th, 2017, 5PM
I think this moment was significant because he had to stop what he was doing to think and he went back on his word. I would have loved to go back and question why he did that. Looking back, I did not ask enough heart or solution based questions, and asked too many closed and brain based. Maybe this was because I was also uncomfortable.
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Ideation In the Ideation phase you’ll share what you’ve learned with your team, make sense of a vast amount of data, and identify opportunities for design. You’ll generate lots of ideas, some of which you’ll keep, and others which you’ll discard. You’ll get tangible by building rough prototypes of your ideas, then you’ll share them with the people from whom you’ve learned and get their feedback. You’ll keep iterating, re ning, and building until you’re ready to get your solution out into the world.
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Downloading and Identifying Themes We stuck 2-3 of IDEO’s tools together to discuss the themes we saw emerging. We talked about our interviews and our research and after creating post-its of things that stuck out to us, we did an informal card sort between our team. Our team began to latch onto the idea of addiction early on. So we classified what people could be addicted to, how we would classify addiction and what to do next. We’ve been trying out different techniques for moving forward. Each person taking on an addiction has been tested and from my view, is not effective. There are only one set of eyes on each topic and limits us to 5 addictions. We’ve also tried to plan immersion experiences for each addiction but matching the time to 1-2 group member’s schedules has been a challenge.
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Themes Once we decided on addiction as our theme to explore, I continued to do some secondary research. From reading studies, research papers, and addiction help sites, it sounds like anybody can be addicted to anything. But there were six specific themes that stood out to us as being unique. They either were unique to our generation, like social media, or had established communities that contribute to the addiction or tried to rehab it.
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Drugs
Technology
Porn
Religion
Food
Social Media
Explore Your Hunch IDEO says that one of the important things about being a humancentered designer is to follow your hunch. Explore the things that you have a feeling about. Kwela (Contextual Research Professor) says the same thing - one of our greatest assets is our ability to sense. These are my hunches about the topic of addiction.
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Addiction comes from the same place. Drugs, alcohol, or porn are only the symptoms of addiction, not the problem. The problem is some common behavior, personality, reaction, or experience almost all addicts share.
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Addicition is never cured, addicts find healthier addictions to cope with the desires. Because the addiction is just the symptom, the underlying cause will always be there. To cope people find healthier “addictions� like working out, cooking, meditation, smoking that are less severe.
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Addicition is greater in millennials. Because we have grown up with the ability to be instantly satisfied, we are feeding the same chemical cycle that occurs with drug users, with social media. Our hapiness is more dependent on external factors.
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Interview Wanting to explore my hunches, I reached out to someone back home. He is not a millennial, but he is an alcoholic and has been to AA for almost two decades. I wanted to explore his perspective in hindsight and his thought on younger generations’ addictions. The interview happened over the phone and ended because he did not want to talk about it anymore.
Significant Moment Can you tell me about you experience with addiction?
Male, 65 years old Friend of a friend
Over the phone April 24th, 2017, 8PM
...Also, I think you have to look at your personality. If I don’t want something but you tell me I can’t have it, I want it. I’m a romanticizer. I don’t just like things, I love and hate things. And I have romanced liquor. And when it became something I couldn’t have, that made me want it more. When you’re trying to beat it, it can’t be something you can’t have, it must be something you don’t want. It’s a choice. I wanted to dig deeper into the roots of addiction. Is it a behavior learned? Why did he begin? What was it that made him stop? Unfortunately, he ended the interview because he did not want to talk about it anymore, but he did say his addiction came about because of his personality. He is addictive with the things he loves and hates and instead of liquor, he drinks ice tea constantly. He has read hundreds of books on the Civil War, began smoking, and instead of gambling, invests time in the stock market. He is not a millennial but has validated two of my hunches about addiction. I need to interview more people, especially millennials to confirm my hunches.
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Timeline
Monday, April 27th First Day of Class Build a Team
Monday, April 27th Create a Project Plan
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Monday, April 3rd Present Secondary research
Sunday, April 16th Interviews (2)
Tuesday, April 11th Present Creative Wall
Tuesday, April 18th Find Themes
Tuesday, April 18th Dowload with Team
Monday, April 24th Trust Your Gut Interview
Sunday, April 23rd Top 5 Team Card Sort
Friday, May 5th Cultural Probe
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Moving Forward After midterms, I think it would be best if our group sits down and evaluates where we are within the group dynamics as well as our timelines. We should figure out if we have strayed from our original design framework and make a plan to continue on towards our final project. I need to find more people to interview and practice heart questions. Sometimes I don’t know what to ask or don’t ask the emotion based questions because I don’t want to make people uncomfortable, but I think that is where discovery and innovation is. I currently have plans to attend an AA meeting as well as meet with a SCAD counselor to talk about her thoughts on millennial addiction.
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The Last 5 Weeks After downloading our research as a team and feeling organized, it was time to go back into the chaos of some more discovery and ideation. Guided by our professor, we were on track to gather data-driven insights with cultural probes, make sense of the responses, and take a look at all of the research done in 6 weeks by affinitixing it. After affinitizing, we reframed our insights. What if the opposite of this was true? What would this look like in 30 years? What if we had changed this behavior a decade ago? How might we design for this problem? Asking questions allowed us to explore interesting topics and opportunities for solutions. Our team saw a big opportunity to design for our insights rather than write about them and during the last two weeks of our project we came out with a polished deliverable.
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Cultural Probes Ideation Our next step was to create a cultural probe that would answer questions we wanted to explore and maximize participation. They had to be fun, rewarding, clear, and reliable. These probes would sit out during an Art March; a local evening event where small businesses team up to draw community and business held on a busy street, with the rest of the teams’ probes.
Image taken from blog.visitsavannah.com, “Free Things To Do In Savannah”
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This is Kevin.
Kevin is a millennial our target audience. •Kevin lives in Savannah, GA •Kevin is attending the Art March •Kevin is going with his friends •Kevin will have his phone with him
So how do we attract millennials? Based off of our findings in our secondary research, we have found that Millennials are demanding both an experience and access economy instead of a material economy. Not only do they prefer experiences over material items, they enjoy recording their experiences (48.2 million millennials on instagram in U.S.). To not only attract millennials, but to also reward them, we have provided a curated instagram “photo-op”. This will attract crowds and attention and make the probe more approachable .
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Cultural Probes Prototyping Since we did not have class and could not review with our professor our unique idea for the probe, we made prototypes/proof-of-concepts to see how it would work. We decided to create three “booths” with a different theme that would have surveys on either side of them.
both sides n o y e v r Su
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“Photo Op”
Cultural Probes Art
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Cultural Probes + Art March Location : Corner of 39th and Bull St, Savannah GA, Friday, May 5, 6-9 PM We identified 6 themes of addiction that we had found in our research to be unique to millennials; alcohol, drugs, porn, food, social media, and technology and wrote up short surveys for each. Once we had built our booths, we were ready for the Art March.
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Lessons Learned Not only did we collect relevant and useful data, our team had fun. We were able to interact with people, talk to them about what we were doing, and mingle with the other teams. Overall there was a positive response to our booths – they definitely grabbed attention and we came out of the night with over 100 survey responses. Each survey had roughly 4-6 questions, so about 500 data points. There were also many mistakes we made that we learned from. The first was actually the way we handled our subject matter. We designed for millennials but not our topic – addiction. We created fun and exciting booths and it attracted large crowds, but this was bad for two reasons.
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The first being we often attracted a much younger audience. Parents wanted to take pictures of their children, but neither were our intended audience and neither were appropriate to hand a survey to about porn addiction. The second was that we attracted groups of people. This was great that many people were answering our surveys, but not so great because people began to feel self-conscious while answering. Friends would look at each other’s papers and talk about their answers. This probably led to some false information on our surveys. On that note, we also handed them the surveys rather than letting them pick the survey up from a pile. This small interaction seemed to intensify the intimacy and made some uncomfortable.
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Cultural Probes Survey Results - Alcohol The data from our alcohol survey gave us a lot of data points, but we learned more from our outliers than our trends. The majority of people had “normal” behavior – drinking only a few times a week, having a healthy amount, and not drinking and driving. But one trend was significant – the people who had more extreme drinking behaviors tended to drink at home. There was a correlation between isolation and extreme drinking habits.
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Cultural Probes Survey Results - Drugs The data from our drug and painkillers survey had a lot of mixed reactions. There were responses on every scale of the spectrum. There was not a large amount of extreme behavior and the responses that showed high amounts of drug uses claimed they thought it should be regulated by the government and used it medicinally. We are more educated about drugs than ever.
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Cultural Probes Survey Results - Porn The survey about porn struck up the most conversation within our group. The majority of people that said they watched porn were male, bringing up an earlier discussion – do females not watch porn, or are they just more secretive about their habits? We also saw that the phone was the biggest source of porn, making it more accessible to more people.
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Affinitization There are a lot of definitions and there’s no real way to spell it. Affinitization is a beautiful process that can be exciting, exhausting, but ultimately begins the framing of your design challenge. After we had written every research insight down on a Post-it, we organized them based on relationships. We then wrote a statement for each grouping that captured the idea and sorted those based on their relationships. This process went on for 3 rounds until we came up with our final few statements. Ideo defines the process as: “Look for patterns and relationships between your categories and move the Post-its around as you continue grouping. The goal is to identify key themes and then to translate them into opportunities for design.” – IDEO
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Downloading Insights Location : Gulfstream, Savannah GA, Sunday, May 14, Too-late-to-look-at-a-watch PM We spent hours going through our creative wall and research, writing every insight down. We came up with about 250 Post-its, covering our creative wall with a gridded sea of yellow instead of our disorganized papers and yarn. We were ready to affinitize.
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In class we began to cluster our yellow Post-its. The rules? Never start with preassigned catergories, -58 Post-its to a cluster, and no force fitting. We were looking for relationships, but the key is that they could be strong defined, as well as thin and abstract. Affinity is a vague word on purpose. After yellow, we moved to blue and eventually pink, coming out with out final topics. We distributed the topics so we each could write about them.
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Final Topics Location : Gulfstream and Individual After we got our first taste of primary observation, we moved onto secondary. As I researched millennials, I noticed that there were a few trends popping up in the articles. There was a large focus on millennials in the work place and millennials in technology. These are some of the biggest changes that our generation has been brought up with and there are a lot of studies to find out why. Beyond these articles we found plenty of other themes and thoughts.
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Big Insights Our final deliverable for this 10-week project was supposed to be a magazine, with ads and articles featuring our group and individual research, but our group felt that there was a design solution laying in our hands. We had to follow that. After getting permission from the professor, we sat down with our final insights to begin creating frameworks. There are the overarching themes that guided us to our solution.
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Education
Exposure
Individualization
Not only are we on set to be the most educated generation yet, we are the most knowledgeable about our health and consequences, yet we continue to make bad choices.
TV, social media, texting – this technology we have has put a spotlight on drinking, doing drugs, watching porn, and other possibly unhealthy behaviors. Extreme behavior has become more normalized and accepted.
We are becoming an increasingly individualized generation. From the way our parents raised millennials to the way we are now defining legislation. There is a greater focus on the individual.
Expecations
Connections
Solution
Millennials have had high expectations of achievement as they grew up and that expectation is not always being met. This is causing anxiety and a physical dependency on parents into early adulthood.
Millennials say they are more connected because of technology, but in many cases, phones get in the way and have entered into very intimate areas of life, sometimes damaging relationships.
Is there a solution that assist people with problems of extreme addictive behavior, offers accountability, reduces anxiety, and strengthens relationship? We thought so.
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Solution Competition Our group saw an app as the perfect way to create accountability and to connect you to the people in your support group. We started our journey in two ways – the first was by researching the competition – what was out there already? The best part was that we were able to learn from them. We learned that people did not like being connected to strangers, but they really enjoyed a place where they could talk about their problems with privacy.
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It would be nice to connect to your group without going to a meeting. Most people recommend 90 meetings in 90 days that’s a lot of scheduling.
It is a philosophy that everyone needs to own up to being an addict.
What we learned from interviewing a 3-year clean addict and going to a Narcotics Anonymous meeting
Most Anonymous groups are welcoming.
You have to be careful of triggers.
Privacy is really important.. There is “literature” at most meetings
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Solution Inspiration After doing a competition analysis, following pain points on the user’s journey, and seeing our gap, we began to plan out app. The group sat down and all did some lo-fi wire-framing together. We talked about UI needs like navigation and content needs like a panic button. Below is some visual inspiration we used for calendars, maps, and feeds.
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Wireframing Low fidelity wireframing
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App Name
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May 22, 2017
I have been sober for
New Hope
New Hope
123 Drive Lane Avenue P… St. Paul’s Church
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123 Drive Lane Avenue P… St. Paul’s Church
Request To Join
New Hope
Your next goal is
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30 days
Log Today
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New Hope 123 Drive Lane Avenue P… St. Paul’s Church
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5 Severity
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Discussion
I’m not going
Times
Time: 2 30 - 3 30 PM Type: O, OD, W, NS
New Hope
How are your urges?
I’m going
Time: 2 30 - 3 30 PM Type: O, OD, W, NS
John Smith
John Smith used today. Didn’t get the job and I didn’t know what else to do.
New Hope
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Time: 6 00 - 7 00 PM Type: O, OD, W, NS
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May 25, 2017
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Support
Comment
Awards and Milestones
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Tracker The landing page features the core mechanic of the app – a tracker. The user can log how many days he has been sober and see their progress on a timeline. They can also log the severity of their urges as well as what time those urges appear. After collecting enough data the app will begin to send reminders and motivational messages to the user during the times of biggest temptations.
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Gamification of sobriety, rewards with icons and levels
Timeline to view sobriety
Log daily urges
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Map Finding groups and meetings for support is at minimum, confusing. In the maps feature of HomeGroup, users can filter groups by addiction, location, time, gender, and program. In addition, they can also quick view each group and read reviews.
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Quickview of group rating and location
Filter meetings on time, location, and addiction
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Map - Group Quick View In the quick view of each group users can browse the different time each group meets and read reviews current and previous members have left. This gives the user a bit of relief knowing they won’t have to walk in blind to what can be a very nerve-wracking experience. Users can also sync these meetings to their calendar. Most first-timers are recommended 90 meetings in 90 day; that’s a lot of scheduling. The meeting reminders also serve as motivation to go.
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Persistent panic button connects to emergency hotline
Browse meeting times and add them to your calendar
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My Group - Feed Once users have attended a meeting, they can get approved into their group’s page. The inner navigation features a feed the group members can post to, a discussion board, and a list of meeting times. In the feed, group members can share articles, discuss their victories and struggles, and bring up topics from previous or future meetings.
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Group members can post and comment to the feed
Icons instead of pictures to provide privacy and unity
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My Group - Feed The feed is also a place for users to find accountability. On the tracker page users had the opportunity to log whether they used or not that day. The app will prompt the user to either celebrate their victory if they did not use or reach out for support if they did use. This feature offers addicts to stay connected even beyond meetings.
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Users are encouraged to post whether they used or not
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My Group - Discussion Board The discussion board provides an area for group members to have discussions either public or private. This is a place to form connections and learn from each other, even if it is not about addiction.
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Discussions can be public or private.
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My Group - Times The times page of the group page is where users can review meeting times and add meetings to their calendar. There is also an RSVP feature that asks you to alert the group whether you are going to your next meeting or not. It serves as a reminder, provides some accountability, but mainly offers the opportunity to reach to each other if they are not going.
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RSVP for the next meeting
View other members who are going
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Reading To provide distractions for users if they have urges and to educate them there is a reading feature. They can filter by their interests at the top search bar to see specific topics or view all. Quizzes and surveys are also featured, allowing them to check on their progress and knowledge. The user can save articles they want to read later as well as share articles with their group on the group feed.
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Choose what topics you want to see
Save or share articles with the group
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Reading To provide distractions for users if they have urges and to educate them there is a reading feature. Every article features illustrations, images, and even quizzes and surveys are available.
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Read articles or take quizzes
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Individual Project For my individual project, I have decided to research portable communion kits. I am a Graphic Design major and for my Digital and Print Production class we had to create packaging for both a solid and a liquid. I chose to focus on Christian communion kits that are used to bring the host (the wine and bread) to people who are home or hospital bound. I did some ethnography before this Contextual Research class including immersion, interviews, and secondary research. I ended up creating a box that overcame some of the problems I found; the sick needed to feel community, needed to feel partnership with who was serving them, and they needed to find a way to worship. The bedside nightstand is generally what is used but it is often covered in tissues, napkins, pills, or other medicine. But there is beautiful imagery of placing your eternal salvation on top of our earthly medicine. I wanted to create box flaps that folded down to be place settings to elevate the communion off the table and to allow them the feeling of sharing a meal recreate the feeling of the Last Supper. Because of time constraints I did not get to research this as in-depth and did not execute the main mechanic of my redesign. I am utilizing this opportunity to go back and redesign the box for the sick and look at communion within the context of millennials as well. How does the box transform to the new context and what features should it have for its environment?
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Research Plan Utilizing IDEO’s Field Guide for Human Centered Design, I plan to research the current and future us of portable communion kits. Frame My Design Challenge How can I create a communion kit that enhances worship and connectivity for people home or hospital bound?
Interview #1 Stephanie Taylor Stephanie Taylor was a priest at my Episcopal church. She sees the host as something extremely sacred and has administered it herself. On homebound trips and trips to the hospital she has given it to the sick and dying. When she has hospital visits, she uses the night stand of the hospital bed, which is rarely clean. She has also been a youth leader and sees it as one of her callings in ministry but has never incorporated youth group and communion.
Do communion kits have a place in youth groups to extend the practices of the church? Interview I have interviewed two priests, but have not collected as many insights as I would have liked. I will also interviews memebers of youth groups and small groups. Group Interview Small groups meet to discuss Christian ideas and beliefs and would be a good place to have a group interview.
Interview #2 Soren Kornegay Soren is the youth leader of RUF ministry. He has not given the host out to the sick outside of the church and does not have much opinion on that aspect of it. He had limited availability and will speak with me about his thoughts about the communion’s place in youth and small groups as a leader of one and a practicing Christian who grew up in the faith.
Immersion Attending a visit to the hospital and observing communion Insight Statements and Journey Maps Would help narrow down what would be innovative and helpful. Concept Sketching and Rapid Protyping Would be my final two steps in the cyclical process of creating the perfect communion kit.
Moving Forward I did not get as much out of those interviews as I had hoped. I have reached out to other priests and youth ministers and none of them had availability to speak before this date. I have plans to interview a few millennials who currently are or have attended youth group to get their opinion on the incorporation of communion into their meetings.
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