Summer 2015 YOUNRTIAL ESSUEMMER S UIDE G
PRODU CT GUID E
Crew quiz ! Buyers guide! Summer incentive s! and much more...
Welcome...
Welcome to summer and to your brand new edition of the Retail Detail product knowledge guide! This little booklet is full of hints and tips to help you sell the fabulous products we have onboard, plus a brand new diary section to keep you updated with our plans throughout the summer months. We’ll also tell you about the amazing incentive programme we have in store for you, so make sure you familiarise yourselves with how you can win BIG! We have some exciting new products and brands joining us this summer; including Keihls, Studio 10, Radley, Fiorelli and Burberry to name just a few! Plus, watch out for some exciting events and crew room visits over the summer months. We are looking forward to spending more time with you. You do such an amazing job so continue the good work and happy selling!
Chloe, Lauren, Kathryn, Rebecca & Dave Alpha LSG Inflight Retail Team
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jam corner and is going to be OMG!2 is just around the nces, Team Building Activities, packed with Brand Experierkshops and lots more! Selling Skills Wo being there next year To be in with a chance of tives monthly and sell en continue to enter your inc smash your targets. to n ca u yo as hard as
e Watch this space for som
OMG gossip...
“Face of the Base”
During the summer months we will be installing a brand new recognition mechanism whereby someone will be announced as the ‘Face of the Base’ – This person will be chosen due to outstanding sales performance and will win a prize. Watch out for detail on your Retail Detail noticeboard …. IT COULD BE YOU! 3
Incentives... Following lots of feedback, we’ve changed the way incentives work AGAIN! The cards have returned and it’s back over to you to personally record your sales each flight and fill in your card each month. All incentive prizes are fairly awarded as it’s all based on penetration. This basically means each incentive challenges you to sell to the maximum amount of passengers as you can. The way it’s worked out is fair regardless if you have a flight with 300 or 30.
June
Summer
Super Incentives
We’ve also had fee dback that the super incentive las ts too long so this summer we are DO UBLING the prize fund and runnin g two x THREE MONTH SUPER INCENTIVES. We have an amazing prize fund up for grabs!
Super
31ST OCT 1ST AUG –
DREAM WIN YOUR 500 FOUR x £2 for grabs! up s er ch ou Holiday V e most Just sell th in with to be ks in dr t ho winning. a chance of 4
WOW
PRIZE FUND OVER
wo Incentive T
Hot DrinkHsOLIDAY
BEER & CIDER COSMETICS July T HEYE MOSQUITO BANDS August MINI CHEDDARS September MINI FINGERS & FRAGRANCAELSL October PRINGLES May
£30,000!
Supe
r Ince
ntive
1ST M
AY – 31ST J
Tyrre ll
s
One
ULY
Crisp Win a s £70 sh All yo 00 TAX F are of u R E ha E Tyrell s cris ve to do is CASH! p are in s to win – sell the m that’s the mea rememb ost l e sure t o b deal too r they Top p oost your so Runn r er Up ize £400 sales. 0, prizes of and £ 1000 £2000
Superstar
Star Sales tive Incen TH SEPT UNE
1ST J
Ba
r • This is th e top perf orming Star Bar – the flight that achiev the bigges es t percenta ge increase against it’ s SPH targ et. • This priz e will be pr esented at OMG 2016; £2
between th
–30
500 SPL
e operatin
IT
g crew.
t. • SPH target set for fligh those that achieve the be will crew ing winn The versus the target set. greatest percentage increase reward • To fairly benchmark and crew in crew, entr y is subject to part-time and full-time cab od peri e ntiv ince the ng operating 16 flights duri per month. – equivalent to four flights will all be entered you e scheme, • At the end of the incentiv on your individual ed bas ed rank and e tabl into a league best flights only. performance on your 16 dy is trended • This ensures that everybo of flights irrelevant of against the same number -time. whether they are full or part • The Top 20 best performing crew members the across the network will be achieved crew members that have ease the biggest percentage incr to the targets set on your best 16 flights operated. rded • All 20 winners will be awa
DOUBLE COMMISSION on these 16 flights.
• The top th ree perform ers will be awar ded an addi tional cash prize at OMG 20 16;
1ST PRIZE £5000 2ND PRIZE £2500 3RD PRIZE £1000
Please note, these incentives are subject to change, so make sure you check your sales boards monthly.
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May Sales Focus
LY H T N MO S SALE US FOC
May is such an
exciting month as you have new magazines filled with new
products plus new café menu cards
Event Calendar Two bank holiday weekends School half term
Customer Profile Families, short break couples & older couples.
Crew Room Activity LGW: 6th May
OMG! 12th May
LBA: 14th May
BHX: 20th May
LTN: 27th May
MAN: 28th May
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£ Incentive Focus Beer & Cider! Buy any two for £ 7 - Always promote the
monthly incentive in your PA’s
£
May Sales Focus PRODUCT TARGET
Families £ 10
Disney Frozen Lip Smackers
£5
Disney Frozen Activity Pack
Short break couples £ 12.50
£ 27 £ 15
Calvin Klein Eternity Summer
Vibe Selfie Stick
Victoria’s Secret Lip Plumper
Older couples £ 40
New Glam Glow Mud Mask comes with a free gift
£ 23
Dyrberg Kern
Drop Earrings
£ 70
Radley Taupe Stone Set Watch
7
June Sales Focus In June we are running the hugely popular Beauty at 37,000 feet event again. Customers will be able to experience our suppliers flying with them offering product demonstrations & beauty knowledge. Customers will also be able to received 10% off all cosmetics in June. Event Calendar Universities break up for summer Father’s Day - 21st June Customer Profile Youngsters on a lads or , girls holiday, young couples holiday home couples
£
Incentive Focus ALL COSMETICS…
Sell the most and win an amazing
beauty hamper!
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£
Crew Room Activity LGW: 2nd June MAN: 4th June
LBA: 11th June
BHX: 18th June LTN: 2nd June
June Sales Focus PRODUCT TARGET
Youngsters on a lads or girls holiday £ 10
Nail Art 3 in 1 Pen’s
£ 15
Dukes Men’s Leather Double Wrap Bracelet
Bargain Hunters £ 89
£ 20.50
£ 12
Hippie Chic Bazaar Watch
£ 18
SA V E £60 Citizen Eco-Drive Men’s Watch
Hugo Boss Dark Blue only £ 20.50
Holiday home couples £ 12
£ 21
CK Obsession only £ 1 8
Don’t forget to push our amazing beauty products showcasing fab savings compared to the high street... Rodial: Save £45 Bare Minerals: Save £60
Fiorelli Bead Bracelet
Kiehl’s Midnight Recovery Eye
8 Hour Set: Save £36
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July Sales Focus School Holidays have started so flights will be very busy! You will also have a brand new Love to Shop magazine onboard with some fab new products… Event Calendar School holidays
Customer Profile The young & lively Young Families
£ Incentive Focus
July’s incentive focus is Theye Mosq uito Bands! The brand new adjustable bands are great for all shapes and sizes. Extra stoc k will be loaded to support the incentive.
£
Crew Roo m Activity MAN: 1st July LBA: 9th July LGW: 14 th-16th July BHX: 23rd July MAN: 28th -30th Jul y LTN: 22n d July
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Mid-Season Product Launch PRODUCT TARGET
The young & lively £ 13
£ 10
LA Shimmer Jewellery Tattoos
L’Oreal Nude Eyeshadow Palette
PA the ne w products joining the range … Radley To te bag, Radley co in purse, Olympea, My Burber ry
£ 25
Bitmore Juucee Powerbank
Young families £ 50
Pandora Rose & Butterfly charms
£ 37
Jimmy Choo Blossom
£ 10
Fun Plane
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August Sales Focus School Holidays are in full swing, focus your PAs on what’s available for the little ones onboard … r Event Calenda
s School holiday liday Ho nk August Ba
Customer Profile Families w ith childre n Couples on short bank holiday br eaks
£ Incentive Focus
Mini Cheddar’s is this month’s focus! Did you know that last year wh en we ran the Mini Cheddar’s incentive we had the bigge st increase in units sold. Ever yone loves the ‘alternative to crisps’ option with its che esy biscuit base.
£
12
Crew Roo m Activity LGW: 5th Aug BHX: 6th Aug MAN: 25th Aug LBA: 27th Aug
PA tip:
“Mini Cheddar’s have been our nations favourite since 1984. Perfect snack for children or adults as they are free from artificial colours, flavours and MSG. £1.30 each packet and perfect with any drink”
Kids Corner PRODUCT TARGET
Families with children £ 16.50
£ 11
Meal Deals:
George Bear
PI Hawaii collection
Game Cards
Couples on short bank holiday breaks 2 FOR
Bottega Prosecco
Pandora Bangle
For the Kids … £ 2.50
J20
Apple & Mango
£69
£ 70
£10
£ 10
Disney Frozen Lip Smackers
EACH
His & Hers Aviator Watches
£5
Disney Frozen Activity Pack
£ 7.50
Itty Bitty Boo
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September Sales Focus We see a real spike in sales in September, there are hardly any children travelling and our customers like to celebrate the start of their holiday with a tipple
or too …
r Event Calenda
Back To School ddings Abroad Popular For We
Customer Profile Couples with disposable income
£ Incentive Focus Mini Fingers Fragrance
£
Crew Roo m Activity MAN: 2nd S ep t BHX: 8th S ep t LBA: 10th S ep t LTN: 15th S ep t LGW: 16 th Sept
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PA tip: “Did you know in the UK, 36 Mini Fingers are consumed every second! They are one of the nation’s most favourite biscuits. Why not take advantage of our onboard offer - if you purchase Mini Fingers you can get any hot drink half price, or if you just fancy a sweet treat they are £3.20 for a share bag”
Fragrance Frenzy PRODUCT TARGET
September is a great month to display some of our most expensive products …
Couples with disposable income £ 99
£ 40
£ 69
Ted Baker Purse Armani Code Duo Pandora Starter Bracelet
£ 45
Clarins Double Serum
£ 50 2 FOR
£ 7.80
Guess Sunglasses
Wines Offer
Spirit Offer
Fragrance Frenzy – What’s Your Scent? r crew room … watch out fo tivity. and onboard ac
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October Sales Focus October is a popular month to grab those last minute rays before winter sets in, why not tempt your customers with some great food & drink offers we have onboard. Event Calendar Half Term
Halloween 31st October
Customer Profile Couples Groups of friends
£ Incentive Focus Pringles - Once you pop you can’t stop … we
£
all know that famous saying, so why not treat
yourself to a pot of Pringles on your flight today.
Only £1.50.
Crew Roo m Activity MAN: 7th Oct LBA: 14th Oct BHX: 15th Oct LTN: 21s t Oct L G W: 2 2 nd Oct
(The crew room dates may change due to the flying schedule and future events. Changed dates will be communicated via social media & Crew Cloud.) 16
Eat Drink & Be Merry
Couples
ET PRODUCT TARG
£ 29
Meal Deals:
£ 34
Champagne
£ 37
Jimmy Choo Man
Jimmy Choo Blossom
Groups of friends £ 39.50
Touche Eclat Duo
£ 4.50
Kumala Red Wine
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CIGARETTE AND TOBACCO ADVERTISING - THE FACTS! From the 6th April 2015 the law on the promotion of all products containing tobacco and the display of tobacco prices has changed and it will affect us within Inflight Retail. It is illegal now to advertise or display tobacco products in shops and businesses across the UK. For us this includes tobacco price lists and cart top displays.
WHAT’S CHANGING • No tobacco price list in Love to Shop magazine • Love to Shop will display a message stating “Tobacco is available for sale on Non-EU flights – please ask your cabin crew for the Tobacco Price List. It is illegal to sell tobacco to people under the age of 18” • A laminated Tobacco Price List containing products & prices will be loaded separately • Crew to make a PA stating tobacco is available for sale on this flight and to ask if they would like to see a Tobacco Price List. • Crew can hand Tobacco Price List to customer when asked • Tobacco Price Lists will be loaded in the Stores Kit - 20 per flight. • Tobacco Price Lists are designed to be re-used please throw away if they seem tatty. • Tobacco Price Lists must be collected back in once the customer has finished • Cabin crew may advise customers on tobacco products if they have made a request for information during a one to one conversation • Cabin Crew must always sense check that the customer is over 18 years of age and is encouraged to ask the question if there is any doubt. 18
PA EXAMPLE “Due to new legislations our tobacco pricing is no longer listed within the inflight magazine. If you do wish to purchase tobacco on today’s flight please ask a member of the cabin crew for a Tobacco Price List.”
CART TOP DISPLAYS Do not place cigarette cartons or tobacco products on top of your carts as part of your merchandising display. Tobacco / Allow ances
Tobacco produ cts are ava on selected fligh ilable ts Please ask your cabin for a tobacco pri crew ce list
ALLOWANCES Countries
Cigarettes/Tobac
co
to/from EU
Not available to
to/from non-EU countries
Please note that
buy
200 cigarettes or 50 cigars or 100 cigarillos or 250g tobacco
these allowanc
es are provided
Alcohol Not available to
Gifts
buy
1 litre of spirits (over 22%) or 2 litres of fortifi ed wine, sparkling wine or any other alcoholic drink. Plus 4 litres of still table wine and 16 litres of beer as a guide only,
they are subject
to change by governin
g bodies without
No restrictions £390
prior notice.
HOW TO PAY • Proof of identity and requested for credit address may be card purchases over £100. • We accept most foreign currencies in note form only. , but Change will be in Sterling at the given onboard exchange We also accept rate. Visa • For flights departing and MasterCard. we accept all forms to and from Dublin €5, €10, €20 and of Euro coinage and €50 notes. • For all other fl ights coins, €5, €10 and we accept €1 and €2 €20 notes only. Change will be given in Sterling. • Due to offline banking authorisat ion processes, we are unable to accept or Mastercards Visa with to the same month expiry dates identical of travel.
66
Love to Shop | May-Jun
• Passengers will be deemed to have checked and approved and can only accept transaction details at time of purchase Credit and Debit cards which are authorised by your corrected thereafter and errors cannot be bank in this type . • On occasion, of some We apologise for retail environment. any inconvenience available, for which items may not be this may cause, we apologise. When and a product is not this circumstance, would ask that in available, we may be able to offer methods be utilisedalternative payment an alternative. If you require further onboard. information on any of the products listed, please of cabin crew. Travel consult a member Retail Exclusive available to the travel retail industry. = • Our onboard Handheld Sales Computers are set up to detect and reject cards which are set up FAULTY GOODS by RETURN POLICY payment transactio your bank for online • Within a reasonabl ns only. This is to the fact that we will refund the e time of purchase, we are an off-line due price you paid for, retailer or replace, goods which prove to be faulty.
• Please return such payment receipt, goods, and relevant to: Alpha LSG Skychefs, World Cargo Centre, Building 319, Manchester Airport, M90 5EX, United Kingdom – stating the flight number, date of purchase and whether refund or replaceme you prefer a nt. Email: customer servicesin-flightretail@ alphalsg.co.uk • We reserve the right to make a refund if a replacement is • Monarch regrets not available. that cabin crew cannot make refunds or provide replaceme for faulty goods nts purchased on a previous flight. • This does not affect your statutory rights.
Tobacco Prod ucts Price List
Cigarettes Benson & Hedg es Benson & Hedg 200 ................................... ..... es Benson & Hedg 400 ................................... £33.00 es 600 .............. ... £50.00 ..................... Lambert & Butle ... £65.00 r 200 .............. Lambert & Butle ..................... ..... £33.00 r 400 .............. Lambert & Butle ..................... ..... £50.00 r 600 .............. ....... ................... £65. Marlboro Gold 00 200 ..................... Marlboro Gold ......................... 400 .............. £36.00 ..................... Mayfair 200 ....... ......... £55.00 Mayfair 400 ....... .......................................... ...... £29.00 ..................... ..................... Regal 200 ....... ...... £46.00 ..................... ..................... Regal 400 ....... ........ £33.00 ..................... ..................... Silk Cut 200 ........ ........ £50.00 Silk Cut 400 ........ ................................................ ....£33.00 ........................ ........................ Superkings 400 ....£50.00 ........................ ........................ ......£50.00 Hand-rolling Toba cco Amberleaf 250g ............................ Amberleaf 500g ............................ ....................... £29.00 ....................... Golden Virginia £46.00 250g .............. Golden Virginia ..................... ..... £33.00 500g .............. ..................... ..... £50.00 Subject to availa bility. Only available to purchase on non-EU flights Cigarettes and . tobacco may not be sold to Proof of ID may any person under be required. the age of 18.
2015
19
HANDY MINIMUM
HANDHELD
TIPS! Only one £5 discount voucher to be used per customer, even if the customer wishes to make multiple transactions.
5
1
£1
SPEND... um xim er a M nd p r spe e 4 tom n o cus 0 20 ard is £ c t edi r c a
6
If you have a product out of stock or sold out on your flight, please remember to use your potential sales button. This is how Alpha LSG monitors sales and onboard trends. This is one of the ways we will be able to upload extra stock.
7
Credit card payments
if declined...
Credit Card payments, if declined onboard, are declined because of the customer having insufficient funds, bank limit reached 10 when payment taken in an offline environment (payments taken onboard are taken in an offline environment) or faulty chip.
20
...when using a card as a form of payment for purchasing products onboard.
2
When setting up your handhelds and establishing which handheld is the master, make sure you put all crew members staff numbers in correctly as this may affect your commission if you get them incorrect. 3
If you process a £5 voucher for a customer make sure you submit the voucher in the banking bag. The vouchers are redeemed as CASH once your banking bag is being reconciled. ...MUST not be forced through again. This is to protect Monarch and Alpha LSG payments once banked in the UK.
8
Credit Card Payments over £100 must be supported with customer’s passport details. 9
CASH RECONCILIATION FORM If you have made a mistake or experienced any HHT or product sales process problems, please state on your cash reconciliation form. More information the better! 21
LadiesFragrances SAVE £21 LIMITED EDITION
CALVIN KLEIN OBSESSION
CALVIN KLEIN ETERNITY SUMMER
• One for the more mature passengers • A strong distinctive scent • Special price, huge saving against RRP • EDT 50ml • £18.00
• Limited edition for summer only • Link offer with mens – buy both for £47 • £27.00
PA Tip… This is our star buy classic – only £18 onboard it’s a bargain not to be missed
BURBERRY MY BURBERRY
NEW FOR 2015
• Onboard in July • A more affordable version of the original EDP launch • Is now the brands signature scent – dubbed ‘the Burberry Trench in a bottle’ • EDT 50ml • £52.50
PA Tip… top designer fragrance 22
PA Tip… Buy both in the link deal and save a massive £21 off the combined high street price
JIMMY CHOO BLOSSOM
LIMITED EDITION
• New for spring 2015 • Voted as one of the best spring/ summer day fragrances by Fragrantica.com members • EDP 60ml • £37.00
NEW FOR 2015
PA Tip… available for a limited time only
NEW FOR 2015
MARC JACOBS COFFRET • New version of the Daisy Coffret featuring Daisy Sorbet • New lower price onboard • £31.50
PA Tip… ideal travel sized bottles
LIMITED EDITION
MARC JACOBS DAISY EAU SO FRESH SORBET • Limited edition for summer only • EDT 75ml • £43.00
PA Tip… this fragrance will not be available after summer!
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YSL BLACK OPIUM • The best selling new fragrance launch of the year • Classic fragrance with a modern twist • EDP 30ml • £36.00
PA Tip… 30ml size is exclusive to airlines
LIMITED EDITION NOT ON THE HIGH STREET!
THIERRY MUGLER SHOW • Limited edition • The brand have their 20th anniversary this year • Only available in travel retail • EDT 50ml • £26.00
PA Tip… not available on the high street
NEW FOR 2015
PACO RABANNE OLYMPEA • Onboard in July • Link sell with Invictus • EDP 50ml • 42.00
PA Tip… Brand new launch, represents the goddess in you!
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IMAGE BOTTLED IN MAY! E RELEAS
Men's Fragrances
SAVE £21
LIMITED EDITION
CALVIN KLEIN ETERNITY SUMMER • Limited edition for summer only • Link offer with ladies – buy both for £47 • CK have launched a summer edition of Eternity for the last nine years • EDT 100ml • £27.00
PA Tip… Buy both in the link deal and save a massive £21 off the combined high street price
HUGO BOSS DARK BLUE • A classic fragrance first launched in 1999, it has stood the test of time • Bottle is designed to look like a cocktail shaker! • EDT 75ml • £20.50
PA Tip… A star buy bargain price point
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BEAUTY HAUL
BACK BY POPULAR DEMAND
CLARINS RADIANCE GLOW BOOSTER £15
NEW FOR 2015
NEW FOR 2015
FREE GIFT
NEW COLOURS FOR SUMMER
OPI HAWAII MINI COLLECTION £16.50 FREE GIFT
NEW CONTENTS & FREE COSMETIC BAG
BAREMINERALS 8 PIECE GET STARTED KIT £39.50 NOW WITH FREE GIFT – 10ml night Mask
VITA LIBERATA TANNING SET £18.50 NOW IN A DUO SET
YSL RADIANT TOUCH DUO £39.50
NEW FOR 2015
DUO TOUCHE ÉCLAT N°2 Wherever you go, take Touche Éclat, (the ideal partner) for a brighter, luminous complexion in seconds.
NEW IMPROVED FORMULA
N°2 Luminous Ivory
YSL VOLUME EFFET FAUX CILS MASCARA £20.00
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GLAM GLOW SUPER MUD MASK • Fights all common skin concerns • The most scientifically advanced of all the Glam Glow products • Use as a full face mask or targeted spot treatment • £40.00
FREE GIFT
PA Tip… Comes with a free gift – 15g ThirstyMud
L´ORÉAL NUDE EYESHADOW PALETTE
L‘ORÉAL AGE PERFECT EXTRAORDINARY OIL
• 1001 achievable nude eye make-up looks with 10 different shades • L’Oréal pride themselves on being an ethical brand • L’Oréal is present in 130 countries on five continents • £13.00
• Strengthens the skins barrier function to help protect from dryness • Three drops in the morning for a radiant looking glow • Lightweight and non-greasy - use on cheekbones to highlight key areas • Top selling product for L’Oréal Paris currently on the high street • £16.00
PA Tip… Great product for a PA it’s appealing to all age groups
PA Tip… excellent as an after sun quencher face and neckline 27
KIEHL’S MIDNIGHT RECOVERY CONCENTRATE • A few drops replenishes the skins’ moisture for younger looking skin by the following morning • 99.8% natural ingredients • Founded in New York’s East Village over 150 years ago • £27.00
PA Tip… Winner of 22 international skincare awards
KIEHL’S MIDNIGHT RECOVERY EYE • A restorative overnight treatment specifically formulated for the delicate under-eye area • Used in combination of Midnight Recovery Concentrate for a 360° benefit • £21.00
PA Tip… Kiehl’s originated as a full-service pharmacy
KIEHL’S ULTRA FACIAL CREAM • #1 world wide customer favourite • Provides 24-hour hydration with continuous water replenishment throughout the day • £20.50
PA Tip… So effective it was used by explorers of the “Greenland First Ascent” expedition in 2005 28
NOT ON THE HIGH STREET!
NAIL ART PENS 3 IN 1 • Bespoke set, not available on the high street • Three polish colours and three colours of nail gems • £10.00
PA Tip… great product for the yoUNGer passengers
NOT ON THE HIGH STREET!
VICTORIA’S SECRET NUDE PINK LIP PLUMPER • Discontinued on the high street • Plumps and perfectly pouts your lips in a subtle nude pink • £12.50
PA Tip… Get it onboard, no longer on the high street
STUDIO 10 CONTOUR PALETTE • Enriched with anti-aging Suberlift™, anti-oxidant Nyamplung Oil™ and Vitamin complex • Developed by dermatologists for a 10 year younger look in minutes • Easy to learn pro techniques that disguise the signs of ageing • £30.00
PA Tip… It’s the latest beauty must-have, a celeb favourite of Kim Kardashian 29
ESTELLA BARTLETT DAISY BEADS NEW & SIENNA DUO FOR • New bracelet in the set • £15.00
2015
FIORELLI BEAD BRACELET WITH SILVER HEART CHARM • Makes the perfect gift – comes complete with mesh pouch and card gift box • £12.00
DYRBERG KERN CRYSTAL DROP EARRINGS • Made with Swarovski crystals • A new brand from Denmark • Have featured in Vogue • £23.00
NEW FOR 2015
PA Tip… New to the UK high street, buy onboard for best saving 0
1cm 2cm 3cm 4cm 5cm 6cm 7cm 8cm 9cm BRACELET SIZE GUIDE
PANDORA BANGLE WITH HEART CHARM
NEW FOR 2015
• Newest bracelet in the Pandora range • 19cm • £70.00
PANDORA SILVER STARTER BRACELET WITH HEART CHARM
NEW FOR 2015
• New charm and clips with the starter bracelet • £99.00
NEW FOR 2015
PANDORA I LOVE TO TRAVEL CHARM SET • Now with the addition of the passport charm • Travel retail exclusive set • £75.00
PA Tip… Can’t buy it on the high street
NOT ON THE HIGH STREET!
NEW
FOR PANDORA 2015 ROSE & DANGLE BUTTERFLY CHARM SET • New charm set for the summer • £50.00
10cm 11cm 12cm 13cm 14cm 15cm 16cm 17cm 18cm 19cm BRACELET SIZE GUIDE
Watches SAVE £10
SAVE £25
RADLEY LONDON RADLEY LONDON DARLINGTON ROSE GOLD MARSUPIAL LEATHER & WHITE LEATHER WATCH STRAP STONE-SET WATCH • Leather strap - Radley are most famous for their leather goods • This watch is all over the high street for £85.00 • Classic style, works well with the older passengers • £65.00
PA Tip… £20 cheaper than the High Street price 32
• A younger style Radley option with rose gold details, a younger Radley passenger • £70.00
PA Tip… Full range of Radley Accessories onboard, watchES, coin purse, tote bag…
HIPPIE CHIC BAZAAR WATCH
NOT ON THE HIGH STREET!
• Leather strap • More secure popper fastening • Travel retail exclusive brand • £12.00
PA Tip… Cannot be found on the high street
CITIZEN GENT’S WATCH
SAVE £60
• UK jewellery award winner 2014 • Eco-Drive – never needs a battery • Five year guarantee • £89.00
PA Tip… 40% off the High Street price, Save £60
SEKSY TWO-TONE LADIES WATCH WITH NAVY FACE • Two year guarantee • Featuring in all the Sekonda TV adverts • The same top seller as last season but in new colours • £75.00
PA Tip… A colour refresh of the best selling Seksy watch 33
VIBE SELFIE STICK • Compatible with most smartphones quick and easy to use • Extends up to one metre • Integrated button on handle – No fiddly remote • £15.00
PA Tip… The latest gadget craze, capture the perfect picture wherever you are
LA SHIMMER JEWELLERY TATTOOS • The newest summer trend – jewellery style transfer tattoos • As worn by celebs, Beyonce, The Kardashians • Lasts up to five days • £10.00
PA Tip… Great for Ibiza and young lively flights
TED BAKER CORAL LADIES PEN / STYLUS • £15.00
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TED BAKER LINDAR PURSE NUDE PINK • Onboard from July • £65.00
NOT ON THE HIGH STREET!
RADLEY HERITAGE DOG COIN PURSE • Real leather – Radley is most famous for its leather goods • Each purse comes with a Radley dust bag • Onboard from July • £20.00
PA Tip… Get your very own piece of Radley heritage for only £20
RADLEY ON SAFARI CANVAS TOTE BAG • Travel retail exclusive • Multi use designer bag • Onboard from July • £10.00
PA Tip… Get it before it’s gone, not available on the High Street
ToyboxTreats
THEYE ADJUSTABLE STRAP MOSQUITO BANDS • New adjustable strap – one size fits all • £6.00
DISNEY FROZEN LIP SMACKER TIN • £10.00
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KUMALA MERLOT PINOTAGE KUMALA NEW BRAND TO INFLIGHT RETAIL
• South African Red • An explosion of summery sunshine flavours – cherry, strawberry and blackcurrant cassis • £4.50
NEW FOR 2015
NEW FOR 2015
THREE BARRELS NOW 38% ABV
J2O APPLE & MANGO
NEW FLAVOUR ONBOARD FOR SUMMER
NEW MINI FINGERS OFFER HALF PRICE HOT DRINK WITH MINI FINGERS £4.40
• £2.50
PRINGLES NOW IN THE MEAL DEAL 36
CHEESE & TOMATO CHICKEN CAESAR TOASTED BLOOMER SALAD SUB ROLL • £4.40
• £4.40
It’s Quiz Time!
Please cut this page out and send back to Rebecca Garner at Alpha LSG to be in with a chance to win a hamper full of goodies!
1. List three features and benefits of the Clarins Radiance Glow Booster?
2. How will you describe to the customers how to use the Studio 10 Contouring Palette and what benefits will the customer receive if they purchase this onboard?
6. H ow would you best describe what the Hugo Boss Dark Blue men’s fragrance smells like to your customers if you do not have any samples for the customer to try?
7. L ist three benefits to the customer if they purchase the men’s Citizen Eco-Drive watch?
8. If the customer purchases both the men’s and ladies’ Aviator watches how much will the customer save?
4. What is the saving on the high street price if the customer purchases the Radley Coin Purse onboard?
9. H ow would you best describe what the YSL Black Opium ladies fragrance smells like if you do not have a sample for the customer to try?
5. W hat is the saving on the high street price if the customer purchases the Bang & Olufsen Earphones onboard?
10. H ow would you best describe what the Jimmy Choo Blossom fragrance smells like to the customer if you do not have a sample for the customer to try?
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3. How long will the LA Shimmer Skin Tattoos last for, once applied to the skin?
Please send completed quizzes to: Rebecca Garner, Alpha LSG, Building 319, World Freight Terminal, Avro Way, Manchester Airport, M90 5EX. Closing date 1st June 2015
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t Reviews! c u d ro P t s li ia c e p S s Sale w! Reviews from the cre Carol Walker LGW Sales Specialist Glam Glow Super Mud Mask “I have used the product in the past and thought it was great. My skin felt and looked so much clearer and fresh. It only takes a few minutes to apply and I thought it was very good value for money. I know a few men that use it and think its great too! It’s also used by the Duchess of Cambridge so it must be good.”
Reece Woolfenden LBA Sales Specialist Hugo Boss Dark Blue “Coolness meets passion with the unique and distinctive Hugo Boss Dark Blue. The fragrance is as cool as its cocktail shaker like bottle - the scent of which contains the perfect blend for any fashionable man. There is a definite blend of spice to this fragrance, but if applied to cleansed and moisturised skin, the fragrance becomes fresh, light and unique. Perfect for the travelling, sun kissed man this summer!” #LongLasting #StraightForwardSprayBottle #Unique #Distinctive 38
Claire Size MAN Sales Specialist Studio 10 Contouring Palette “A handbag must-have! Start off with a natural finish powder based foundation, applied with the delicate bristles of the contour brush. Next, define those cheek bones with the tiniest amount of cream, soft pink blush, then finish off with a smooth subtle highlighter for the perfect definition of brows, cheeks and cupid’s bow. The perfect palette, suitable for all skin tones in three easy steps. Enriched with anti-aging, anti-oxidant oil and a vitamin complex this product is suitable for all age and skin types. A product which has been compared to a ‘make-up facelift’ is surely every woman’s dream! Available onboard for the amazing price of £30, for a limited time only ... purchase onboard today to avoid disappointment on your return journey. Tried and tested by your Manchester Sales Specialist Claire Size, an instant fan of Studio 10! I absolutely love it!” 39
P.A.
Top tips & ideas
Here’s our top tips for delivering the perfect PA onboard...
Champagne & Prosecco
Ladies and gentlemen, if you are celebrating today or just want to add that special touch to your flight, we have full bottles of Champagne which are on ice and chilled for you for only £29.00 or bottles of Bottega Gol d Prosecco also chilled for only £6 each or buy two for £10 saving you £2. If you would like to purchase any Champagne or Prosecco please press your call bel l and one of the cabin crew will come and assist you and take your order.
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on many ecial offers sp of . ts lo , we have d hot drinks gentlemen alcoholic an y th an bo g ve in ha Ladies and ud n ca lections incl ly £8 - you drink or ft of our bar se on meal deals for on so k, in ers les, hot dr e for We have off isps or Pring clude any beer or win h Tyrells cr in it d w h an ic al w de sand meal grade your soup. Or up r hot drink fo e. or n enjoy any only 50p m ca k u in yo dr t s er ho ng with any hase Mini Fi r, a muffin o fe tw re If you purc p or ld 0 8 ou 7. for £ or if you w irits or wines half price, any two sp uy B . 4 £ ly for on y Water for £10. 0, This Juic Prosecco’s we have J2 r Café k in ou dr h ft ug so ro prefer a browse th e as le find in P ill . w w If you would a fe which you st to name ard. magazine, bo p on ho s and Pepsi ju S er to off or our Love r deals and ou of l al menu card lists ket, which the seat poc
Without Pre
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Boutique Service
Ladies and gentlemen, ple ase take a moment to bro wse through our Love to Shop magaz ine. In our Love to Shop magazine we have some fantastic offers and discounts compared to the high street. For the ladies we have a wide range of cosmetic bra nds such as Clarins, Kiehl’s, Benefit, L’O réal just to name a few. We have our best-selling summer fragrances CK Ete rnity his and her fragrances, buy both for only £47. Buy both Arm ani Code his and her fragrances and sav e £5. We also have a fantastic onboard exclusive saving to the high street on all of our Pandor a bracelets and charms. We have a wide selection of ladies’ and gent’s watche s with savings you cannot afford to mis s out on. Citizen Eco-Drive gent’s watch £89 and comes with a five year guarantee, Radley lad ies’ white leather and rose gold fac e £65, Skagen ladies’ wat ch which was also a best-seller onboar d Monarch for only £85. We have many more watches and other products for you to look at. Please have a look through the Love to Shop magazine and fee l free to ask a member of your cabin cre w for more information on any of the products we sell.
If you spend £50 or more onboard your flight today, you will also receive an ext ra £5 off.
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Keep all your flight details here
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DATE
FLIGHT NO.
ROUTE
TAKINGS
FLIGHT LOGS HOURS
COMMENTS
Keep all your flight details here
DATE
FLIGHT NO.
ROUTE
TAKINGS
FLIGHT LOGS HOURS
COMMENTS
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Onboard Offers...
ESTELLA BARTLETT
Estella Bartlett bracelets - Any two bracelet duos for £20
N CALVIN KLEI
AVIATOR WATCHES
Buy both Ladies’ Aviator & Gent’s Aviator watches for £99
L’ORÉAL
Buy any two L’Oréal products and save £5
ARMANI
CANS
Buy both Armani coffrets and save £5
Buy any two cans for £7
Buy a hot drink and a muffin for just £4 (including soups)
SHARE PACKS Buy any two share packs for £4.50
S MINI FINGER Better than Half price! Any hot drink with Cadbury Mini Fingers £4.40
Buy two Bottega Gold Prosecco’s for £10
WINE
Eternity Summer Buy Both for £47
SNACK DEAL
PROSECCO
Buy any two wines for £7.80
MINIATURES
Buy any two miniatures for £7.80
ER SPIRITS OFF
BOMBAY SAPPHIRE
Buy any two Smirnoff Blue, Smirnoff Lime, Gordon’s, Bell’s, Three Barrels or Bacardi for £20
Buy two Bombay Sapphire’s for £27
BOX MED SNACK & WINE
S GAME CARD
Buy two, get a third free
Buy a Taste of the Med Snack Box and wine for £8
1 MEAL DEAL +
2 MEAL DEAL +
Buy any sandwich or toastie, hot or soft drink and Tyrrells crisps or Pringles for £8
+
+
Buy any sandwich or toastie, beer or wine and Tyrrells crisps or Pringles for £8.50