Bombardier Commercial Aircraft Update - November 2013

update Commercial Aircraft

DUBAI AIRSHOW 2013 EDITION

NOVEMBER 2013 | VOLUME 24 | ISSUE 3

Inside: • • • •

Bright future for Middle East, Africa Q400 NextGen: get more flexibility CRJ NextGen: industry’s best regional jet CSeries program update

Bombardier Commercial Aircraft provides optimized aircraft solutions for short-haul, medium-haul and longer-range markets.

Q400 NextGen: optimized short-haul solution

CRJ NextGen: optimized regional jet solution

CSeries: optimized single-aisle mainline solution

Bright future

SEEN FOR MIDDLE EAST & AFRICA

A

s of June 30, 2013 eight operators in five Middle East countries had taken delivery of, or had on firm order, 43 Bombardier aircraft – 22 CRJ regional jets, eight Q-Series turboprops and 10 CSeries aircraft, Gulf Air being the CSeries launch customer for the region.

On the African continent, 36 operators in 20 countries counted 158 Bombardier products in their fleets – 50 CRJ regional jets and 108 Q-Series turboprops.

The Q400 and Q400 NextGen turboprops are clearly very popular aircraft in Africa, with 55 in operation or on firm order. That’s 34.8 per cent of the entire Bombardier commercial aircraft fleet on the continent (and 11.6 percent of all Q400 and Q400 NextGen aircraft worldwide).

“Our portfolio of aircraft – Q-Series, CRJ and CSeries – is ideally suited for the Middle East and Africa because the aircraft offer superior performance, a key consideration in a very demanding operating environment,” said Raphael Haddad, Vice President, Sales, Africa and the Middle East, Bombardier Commercial Aircraft. “For example, the superb ‘hot and high’ capabilities of the Q400 and Q400 NextGen turboprops allow Ethiopian Airlines to operate the aircraft out of Addis Ababa which is 7,656 feet, or 2,334 metres, above sea level, in an environment where no other turboprop could match its payload capability.”

Mr. Haddad continued, “All three aircraft families offer best-in-class fuel burn, an important contributor to an operator’s cash savings in an area of high fuel prices. An example of this is South African Express, which is able to operate our CRJ and Q-Series aircraft at a profit in a very

competitive market because of their low fuel burn and other low operating costs.”

Bombardier Commercial Aircraft maintains a regional sales and marketing office in Dubai to provide closer proximity to current customers and prospects in the Middle East and Africa. Bombardier Customer Services has established an extensive support structure in the region and continues to increase its presence in concert with the growth of the Bombardier fleet.

And that fleet is expected to keep growing.

Bombardier’s Commercial Aircraft Market Forecast for the period 2013-2032, covering aircraft from 20 to 149 seats, predicts deliveries of 480 units to the Middle East and 700 to Africa over the forecast period. That is an increase over the 2012-2031 Forecast of 420 units to the Middle East and 550 to Africa.

In keeping with the world trend, 57 per cent of deliveries will be in the 100- to-149-seat segment. The remaining 43 per cent will consist of the 20- to 59- and 60- to 99-seat segments with the majority of those in the latter segment.

Economic growth in the region is expected to be solid and slightly above the world average at 3.8 per cent in the Middle East and 4.4 per cent in Africa.

Raphael Haddad Vice President, Sales Africa and the Middle East Bombardier Commercial Aircraft

November 2013 // 2

Bombardier Customers & Operators

Middle East

CSeries CRJ Q-Series

•

BAHRAIN Gulf Air IRAQ Iraqi Airways LEBANON Emerald Jet

Flying Carpet UNITED ARAB EMIRATES Abu Dhabi Aviation

UAE Airforce YEMEN Felix Airways Yemenia

• • •

Africa

ALGERIA Tassili Airlines ANGOLA Angola Government

Heli Malongo EGYPT Petroleum Air Services

Smart Aviation ETHIOPIA Ethiopian Airlines GABON Nouvelle Air Affaires Gabon KENYA 748 Air Services

Aircraft Leasing Services

Air Kenya

Blue Bird Aviation

CMC Aviation Fly540 Satarlink LESOTHO MGC Airlines LIBYA Libyan Airlines

Petro Air MALI Air Mali MOZAMBIQUE LAM - mex NIGERIA Aero Contractors

Arik Air

Nigeria Government

TopBrass Aviation RWANDA RwandAir Express SOUTH AFRICA Cemair

Congo Express

South African Express SOUTH SUDAN Southern Star

South Sudan Government

South Supreme Airlines SUDAN Nova Airways TANZANIA Bulyanhulu Gold Mines TCHAD CHC TOGO ASKY Airlines TUNISIA Tunisair Express UGANDA Air Uganda

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Flying Carpet

Libyan Airlines

dispersed from the United Arab Emirates in the north to South Africa in the south.

CRJ Operators Worldwide 7 new CRJ700/900/1000 operators 24 new CRJ100/200 operators since 2010

Abu Dhabi Aviation Yemenia Felix Airlines

Southern Star Ethiopian Southern Airlines Supreme Air Kenya 748 Air Services Air Uganda Bluebird Fly540 RwandAir

ASKY Airlines

East and Africa, with aircraft

Gulf Air

Nova Airways

Arik Air

considerable success in the Middle

Iraqi Airways

Smart Aviation PAS

Air Mali

and turboprops have enjoyed

Emerald Jet

Tunisair

Tassili Airlines

Bombardier’s commercial jets

Total

LAM - mex

15+ new customers since 2010 100+ commitments in Russia in 2013 Scheduled Airlines Non-Sched. Airlines Governments Corporations Lesssors/ Brokers

Total MGC Airlines SA Express

94

Q-Series Operators Worldwide

Heli Malongo

OPERATORS

Scheduled Airlines 57 Non-Sched. Airlines 21 Governments 5 Corporations 10 Lesssors/Brokers 1

OPERATORS

79 31 31 12 1

154

get more Q400 NextGen:

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flexiblility

ircraft built by de Havilland Canada and Bombardier have been meeting the turboprop requirements of airlines and other operators for more than two decades. As of September 30, 2013 some 1,115 Dash 8 and Q-Series aircraft had been delivered. So busy are these aircraft that one takes off every 16 seconds and the fleet has flown 26,790,004 hours and completed 33,758,002 flight cycles.

The culmination of that experience is the ultimate in turboprop transports, the Q400 and Q400 NextGen turboprop airliners. Worldwide, Q400 and Q400 NextGen aircraft have transported more than 295 million passengers and have logged over four million flight hours and more than five million take-offs and landings. The aircraft program includes some 50 customers and operators in over 30 countries on five continents.

The Q400 NextGen turboprop is an ideal short-haul aircraft that delivers an unmatched combination of efficiency, speed, performance, payload and passenger comfort with a small environmental footprint. The aircraft offers network planners outstanding flexibility that no other turboprop can, providing eight more seats, a larger cargo compartment and up to 30 per cent more speed than its closest competitor.

Q400 aircraft have flown

4,700,000 flight hours 5,100,000 flight cycles

The long and the short Q400 routes

Longest >>> Krasnoyarsk, Russia to Yakutsk, Russia – 1,182 nm/2,189 km/219 mins.

Shortest >>> Jersey, England to Guernsey, England – 21 nm/39 km/11 mins.

November 2013 // 4

While most Q400 passenger aircraft are operated in an all-economy configuration, Ethiopian Airlines took advantage of the cabin’s flexibility to configure a factory-installed two-class cabin with seven business class seats at 36-inch (91.4 cm) pitch and 64 standard seats at 30 inches (76.2 cm). Ethiopian also chose a second lavatory and galley capable of serving hot and cold meals. The Ethiopian configuration is shared by its affiliate, ASKY Airlines of Togo. Ethiopian and ASKY passengers are delighted with having this dual-class service available. RwandAir will also feature a twoclass configuration in its recently ordered Q400 NextGen aircraft.

Unlike its competition, the Q400 aircraft boards at the front of the aircraft, and is air stair compatible. An undisclosed operator owns a Q400 NextGen with a luxurious VIP interior. He chose the Q400 NextGen because its airfield performance allowed it to operate from places his corporate jets could not, and the Q400 NextGen aircraft’s 360-knot (667 km/h) speed and interior provide a seamless transition between turboprop and jet.

In France, Sécurité Civile operates two Q400 aircraft configured as fire-fighting water bombers in fire season and as transport aircraft in the off-season. The aircraft can be configured between passenger/cargo or firefighting within three hours.

Bombardier is studying the feasibility of additional configurations such as increased passenger capacity and a passenger/cargo combi version.

The Q400 aircraft’s exceptional performance includes steep approach and landing; unpaved and narrow runway operation; steep slope runways; small airport compatibility; jet classification for airports because of the aircraft’s jet-like approach speed and jet-like terminal climb profile; and RNP (Required Navigation Performance) certification, a benefit when operating in mountainous regions. Under development are an increase in service ceiling to 27,000 feet (8,230 m) from 25,000 feet (7,620 m) and an operating altitude (take-offs and landings) of 14,000 feet (4,267 m).

Luxair adds another Q400 aircraft

Luxair of Luxembourg recently ordered another Q400 NextGen turboprop and has an option on another. The national airline of the Grand Duchy of Luxembourg currently operates six Q400 and Q400 NextGen airliners.

“As part of our ongoing plan to further strengthen our business and increase regional frequencies, we have been utilizing the Q400 aircraft for over seven years, and today we are pleased to announce that our fleet modernization continues with the addition of another one of these high performance turboprops,” said Adrien Ney, President and Chief Executive Officer, Luxair. “The Q400 NextGen aircraft have provided us with operating and performance flexibility, while enhancing passenger convenience and overall comfort.”

“The many attributes of the Q400 NextGen aircraft – its size, speed, comfort, economics and environmental credentials – have helped position Luxair as a leader in the short- to medium-haul market segment,” said Mike Arcamone, President, Bombardier Commercial Aircraft.

5 // November 2013

New heights for the

Q200

The first Bombardier Q200 turboprop authorized to serve airports above 10,000 feet (3,078 m) is operated by Lima-based LCPerú which has six Q200 aircraft in its fleet.

The approval was granted by the Peruvian Civil Aviation Authority.

LCPerú flies scheduled services with its Q200 aircraft to eight destinations in Peru ranging from 7,000 to 11,900 feet (2,286 to 3,627 m) above sea level. It also flies non-schedule operations for oil and gas companies.

The Q200 aircraft has the same airframe as the Dash 8-100 turboprop but has more powerful Pratt and Whitney PW123B engines for improved “hot and high” capability.

The original Dash 8 combi

A good example of Dash 8/Q-Series cabin flexibility is the three Dash 8-200 turboprops acquired by the Saudi Arabian Oil Company (Saudi Aramco) in 1996. The aircraft could be all-passenger, all-cargo, medevac and passenger/cargo. The cargo was containerized or palletized. In that configuration, the aircraft could seat between 21 and 29 passengers.

Those Dash 8-200 aircraft often operated from runways less than 3,280 feet (1,000 m) long and in temperatures as high as 122˚F (50˚C).

CRJ jetliner: still the lowest operating costs in the regional jet market

Zodiac Slimplus reclining seats provide passengers with added comfort through a one-inch increase in legroom ahead of their knees.

T

he aircraft that brought regional airlines into the jet age 23 years ago and has become the world’s most successful regional aircraft, is maintaining its appeal. Even the original Bombardier 50-seat CRJ100 and CRJ200 regional jets, several years out of production, continue to soldier on in the secondary market, having been acquired by 24 new operators since 2010.

These operators, primarily in Russia and the CIS, are using the CRJ100 and CRJ200 aircraft to develop new regional markets that once firmly established, can support the 70-seat CRJ700 NextGen, 88-seat CRJ900 NextGen and 100-seat CRJ1000 NextGen regional jets.

It’s this stepping-stone approach, having the right aircraft at the time the market needed them, that has resulted in firm orders for 1,779 Bombardier regional jets as of September 30, 2013. These aircraft are operated by more than 60 airlines in more than 50 countries and have amassed more than 37 million flight hours carrying more than 1.2 billion passengers, with a proven schedule completion rate of 99.7 per cent.

The CRJ aircraft family includes scheduled and non-scheduled airlines, governments, lessors/brokers and corporations. For the latter, the CRJ aircraft can be transformed into the Challenger 800 corporate aircraft with the largest, most productive and most comfortable interiors. There about 30 operators of his variant.

The reliability and fuel efficiency of the CRJ aircraft have improved significantly over the years. Introduction of the NextGen (Next Generation) models in 1996 was a major milestone, offering enhanced passenger comfort and lower operating and maintenance costs. Today, CRJ aircraft deliver the lowest operating costs in the regional jet market. CRJ aircraft have the lowest fuel burn per seat, lowest direct maintenance costs that allow two extra flying days per year, lowest weight-related fees because of their lighter operating weight empty (OWE), shorter block times because of the CRJ aircraft’s higher long-range cruise speed, and lower crew costs due to a common pilot qualification between all models of CRJ aircraft.

The cabin of the CRJ700, CRJ900 and CRJ1000 NextGen airliners can be configured to meet the operators’ requirements, from high density to three-class. Bombardier adjusted the lavatory and aft bulkhead locations to allow up to 17 inches of additional cabin length.

Delta Air Lines used this configuration to enhance its successful Economy Plus seating and provide more onboard storage for roller bags.

Passengers on CRJ aircraft can also enjoy streaming video, cabin Wi-Fi, in-seat power, LED lighting, larger windows and a larger lavatory to match the amenities found in mainline jet aircraft for seamless service between the two.

And it doesn’t stop there. Continuing product enhancements are aimed at an enriched passenger experience, weight savings, avionics advancements, further reduced maintenance costs and a reduction in specific fuel consumption, among other initiatives.

THE LONG AND THE SHORT CRJ ROUTES Longest >>> Phoenix, Arizona to Charlotte, North Carolina – 1,537 nm/2,047 km/210 mins.

Shortest >>> Lansing, Michigan to Detroit, Michigan – 64 nm/18 km/18 mins.

November 2013 // 6

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the industry’s best

RESULTS

SPEAK RwandAir has begun to add a regional network to its long-term fleet renewal program and selected the CRJ900 regional jet and Q400 NextGen turboprop for the purpose. Both aircraft offer dual-class seating.

7 // November 2013

CSeries progress F

ollowing its successful maiden flight on September 16, 2013, the first CSeries aircraft – FTV1 – is making good progress in its flight test program, evaluating aircraft performance and gradually expanding the operating envelope. In addition to other flight test activities, FTV2 through 5 will evaluate minimum control speeds, stall characteristics, systems assessment, natural icing, community noise evaluations, performance testing, cold weather testing, smoke penetration and cabin emergency evacuation. The flight test program is expected to take about 2,400 flying hours.

FTVs 1-5 will carry Serial Numbers 50001-50005; 50006 is the first CSeries production aircraft; 50006-54999 are assigned to CS100 production aircraft; 55001 and up will be CS300 aircraft. Assembly of the first CS300 aircraft has begun with the arrival at Mirabel of the middle and rear fuselage barrels.

Bombardier’s planned five-phase development plan for the Mirabel facility is progressing well. Significant headway has been made with the installation of the static part of the final assembly line; a new tarmac area has been developed; and new water, gas and sewer infrastructure, as well as parking lots, have been added. The Mirabel plant will eventually double in size to 860,000 ft. 2 (79,897 m 2).

Gulf Air chose the CSeries aircraft after a thorough evaluation of all competing aircraft to meet the airline’s ongoing restructuring program.

Gulf Air has ordered 10 CS100 aircraft with options on an additional six.

CSeries will deliver: 15% cash operating cost adavantage 20% fuel burn advantage

$7.5–12 million savings over 10 years November 2013 // 9

CHANGE IS HERE

Production, quality and ergonomic requirements are driving Bombardier’s technical approach to the final assembly of the CSeries aircraft. While they are shorter than the 128-foot (39 m)-long CRJ1000 regional jet, the largest aircraft previously produced at the Mirabel, Quebec plant, the CSeries aircraft have a fuselage with a larger diameter, their wings are longer and their tails taller than those on the CRJ1000 aircraft. Bombardier will therefore employ different final assembly techniques to those used for its regional jets. As an example, two pairs of robots are being used to drill holes, apply sealant and install fasteners to join the major sections of the CSeries aircraft’s fuselage.

The CSeries aircraft will be up to 12,000 pounds (5,443 kg) lighter than other aircraft in the same seat category. The lower weight results from the fact the CSeries aircraft was designed specifically for the 100- to 149-seat market segment; it is neither a shrink nor a stretch of a current aircraft. Also contributing to the lower weight are the composite wing, empennage, nacelle and aft fuselage, and an aluminum-lithium fuselage; and advanced systems such as three-axis fly-by-wire control and more integrated systems overall.

The lower weight is a contributor to the CSeries aircraft’s 15 per cent cash operating advantage because it means lower landing and other weightrelated fees, especially in Europe. Other contributors are crew costs, fuel costs (because of lower fuel consumption), maintenance costs; and noise and CO 2 fees.

In summary, the CSeries aircraft’s 100 per cent clean-sheet design leads to a 15 per cent cash operating cost advantage, a 20 per cent fuel burn advantage and, compared to in-production aircraft, a savings per aircraft of between $7.5 million and $12 million US dollars over 10 years.

The CSeries jetliners’ advantages go beyond lower operating costs. The CSeries enables airlines to grow efficiently and profitably. It will set new benchmarks when it comes to short airfield performance for 100- to 149-seat jets, best passenger comfort and experience for single-aisle aircraft, and low noise and emissions for sustainable air travel.

No single fleet type can efficiently serve market demand ranging from 100 to over 200 seats. An optimized fleet with two types, including CSeries aircraft to fly on 100- to 149-seat markets will be far more profitable than a single fleet type, even when taking into account any new engines or fleet commonality effects.

15 up to 403

customers & lessees worldwide orders & commitments

CSeries launched in China CDB Leasing Co. Ltd.

(CLC) of Beijing has been revealed as the previously undisclosed customer that signed a conditional purchase agreement for five CS100 and 10 CS300 airliners. The agreement includes options on an additional five CS100 and 10 CS300 aircraft.

The agreement was originally announced as a conditional order from an undisclosed customer for five CS100 and 10 CS300 aircraft on July 8, 2012.

“Given ongoing high fuel prices and increased environmental concerns, older and less efficient aircraft represent one of the greatest challenges to airlines,” said Wang Chong, Chairman, CLC. “Following an in-depth analysis of existing and re-engined aircraft, the CSeries family of aircraft, with its unmatched economics, advanced technology, excellent operational flexibility, as well as its outstanding performance seemed like the obvious choice and shows great potential for operators in China and abroad.”

“This landmark agreement between CLC and Bombardier not only represents the first Chinese customer for the CSeries jetliners, but also demonstrates the flexibility designed into these aircraft as required by the diversity of our customers,” said Mike Arcamone, President, Bombardier Commercial Aircraft. “With the aircraft having recently completed its maiden flight, the worldwide momentum of interest for the CSeries aircraft program continues to grow and we are pleased that yet another leading lessor has placed its trust in the CSeries airliner.”

Other leasing companies that have added the CSeries aircraft to their portfolios are Ilyushin Finance Co., of Russia, 32 CS300 aircraft, and Lease Corporation International of Ireland, three CS100 and 17 CS300 airliners.

CSeries wing facility officially opened

B

ritish Prime Minister David Cameron cut the ceremonial ribbon on October 11, 2013 to officially open Bombardier’s new CSeries wing manufacturing and assembly facility at Belfast, Northern Ireland.

The wings built and assembled in the 600,000 ft. 2 (55,742 m 2) building use an innovative carbon-fibre composite technology developed by Bombardier engineers in Northern Ireland.

The process results in lower material and aircraft weight.

“We believe that our advanced composites process enables a step-change in the way aircraft wings are made,” said Michael Ryan, Vice President and General Manager, Bombardier Aerospace, Belfast. “The benefits of weight reduction compared to conventional metal wings, and reduced inspection and maintenance activities, are making an important contribution to the CSeries aircraft’s success.”

The new wing facility has been certified to Gold level in the Leadership in Energy and Environmental Design (LEED) rating system by the U.S. Green Building Council.

“The prestigious LEED certification demonstrates that not only are we on the right track with our innovative and environmentally conscious products, but shows that we are also delivering on our commitments as a responsible corporate citizen,” said Pierre Beaudoin, President and Chief Executive Officer, Bombardier Inc.

British Prime Minister David Cameron, centre, with Bombardier Belfast engineer Andrew Letson, left, and equipment operator Matt Neish.

November 2013 // 10

CUSTOMER SERVICES

Growing closer to our Middle Eastern and African customers

B

ombardier Commercial Aircraft’s Customer Services and Support group has realigned its regions and has dedicated a team to cover the Middle East and Africa. The realignment is part of Bombardier’s strategy to meet growing demand, build stronger ties and better serve its global customers closer to their home base. The strategy also results in faster response to customer queries and quickens the decision-making process for an improved customer experience.

Todd Young Vice President Customer Services and Support Bombardier Commercial Aircraft

Over the last few months, under the leadership of Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft and Paul Thompson, Director, Customer Support, Europe, Africa, Middle East, Russia, CIS, Bombardier Commercial Aircraft, a dedicated team of individuals has come together and has been working aggressively at “serving customers locally, globally.”

“As we continue to expand our operations globally, we are committed to ensuring our customers receive the highest quality of service possible,” said Mr. Young. “The best way to do this is to put our best talent out there, closest to our customers where they can have an immediate impact and make a difference.” To this end, Customer Services and Support has opened a Regional Support Office (RSO) in Johannesburg. The RSO is working closely with Bombardier’s Authorized Service Facility (ASF), South African Express.

SA Express provides maintenance services for CRJ100, CRJ200 and CRJ700 regional jets, along with Dash 8/Q-Series turboprops. Ethiopian Airlines has recently been confirmed as a Bombardier ASF and will offer maintenance services for Q400 aircraft from the company’s facilities in Addis Ababa.

11 // November 2013

The cockpit and full-cabin demonstrators of the new CSeries mainline jetliner and a Q400 NextGen regional turboprop airliner will headline Bombardier Commercial Aircraft’s presence at the 2013 Dubai Airshow. The exhibition runs from November 17 to 21 at the new Dubai World Central Airport.

Mike Arcamone, President, Bombardier Commercial Aircraft will lead the company’s delegation. The Bombardier chalet will be located in the Exhibition Hall at A1, A2 and A3.

crjnextgen.com

cseries.com

q400nextgen.com

Q-Series/Dash 8 Facts and Figures CRJ Series Facts and Figures Status (September 30, 2013) Delivered Series 100 299 Series 200 105 Series 300 267 Series 400 440 Program total 1,115

Total 299 105 267 476 1,147

Dash 8-100/Q200/Q300 Fleet statistics, June 2013 Average flight time (mins.)

51 Average annual utilization (hours/cycles) 1,745/2,068 Highest annual utilization (hours/cycles) 2,835/4,839 Fleet total hours 22,086,234 Fleet total cycles 26,706.669 Schedule completion rate 99.6% 12-mo. Avg. Q400 Fleet statistics, August 2013 Average flight time (mins.)

59 Average annual utilization (hours/cycles) 2,224/2,270 Highest annual utilization (hours/cycles) 3,443/3,219 Fleet total hours 4,703,770 Fleet total cycles 5,051,393 Schedule completion rate 99.6% 12-mo. Avg.

CSeries Facts and Figures Status (September 30, 2013) Delivered Total CS100 0 63 CS300 0 114 Program total 0 177

Status (September 30, 2013) Delivered Total CRJ100 226 226 CRJ200 709 709 CRJ440 86 86 CRJ700 317 333 CRJ705 16 16 CRJ900 268 306 CRJ1000 35 70 Challenger 800 33 33 Program total 1,690 1,779 CRJ100/200 Fleet statistics, June 2013* Average flight time (hrs.)

Average annual utilization (hours/cycles) Highest annual utilization (hours/cycles) Fleet total hours Fleet total cycles Schedule completion rate

1.07 2,198/2,051 3,569/3,451 26,775,583 23,619,462 99.7% 12-mo. Avg.

CRJ700/705/900 Fleet statistics, August 2013* Average flight time (hrs.)

1.39 Average annual utilization (hours/cycles) 2,633/1,897 Highest annual utilization (hours/cycles) 3,394/2,735 Fleet total hours 10,762,454 Fleet total cycles 7,857,633 Schedule completion rate 99.7% 12-mo. Avg. CRJ1000 Fleet statistics, August 2013 Average flight time (hrs.)

Average annual utilization (hours/cycles) Fleet total hours Fleet total cycles Schedule completion rate *Does not include operators of corporate aircraft.

Bombardier Commercial Aircraft

1.00 2,172/2,185 123,535 118,498 99.9% 12-mo. Avg. Utilization based on schedule data.

is pubished by: Bombardier Commercial Aircraft 123 Garratt Boulevard, Toronto, Ontario Canada M3K 1Y5 Tel: +1-416-375-3030

President: Michele (Mike) Arcamone Senior Vice-president, Commercial: Chet Fuller Vice-president, Marketing: Philippe Poutissou Vice-president, Customer Services and Support: Todd Young

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www.aero.bombardier.com Information, technical data and performance figures in this publication are subject to change without notice. This publication does not intend to convey any guarantees or warranties. Any guarantees or warranties on any subject are extended to customers only as may be provided in their purchase agreements. Articles in Commercial Aircraft Update may be reproduced without permission, providing the acknowledgement is given to Bombardier Commercial Aircraft Update.

Copyright © Bombardier Inc. 2013 *Bombardier, Bombardier 415, Challenger, CL-215, CRJ, CRJ100, CRJ200, CRJ700, CRJ705, CRJ900, CRJ1000, CS100, CS300, CSeries, Dash 8, Global, Learjet, NextGen, Q200, Q300, Q400 and Q-Series are trademarks of Bombardier Inc. or its subsidiaries.

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