Our Recipe for Successful Lives
Annual Report 2014
“Promoting the People We Work for”
“We Listen”
“Inclusion works in a way that makes sense to families. I don't need to justify why things need to happen in a certain way, which is very refreshing. Our son is referred to by name and a 'package'. Could things be even better? Always, but as an Organisation they are very aware of this and are constantly striving to be as good as they can be, within a climate of cut backs….”
Mum “It allows us more flexibility – allowing my child to control what makes her happy, taking things at her pace…”
Mum 2
Cooking Critics
Our Care Inspectorate report
What People told the Inspector “I feel in control of my life, I can have as much or as little support as I want.”
“My personal plan and support is about me, and what I am doing and want to do.”
“I am in a circle of friends and have been for over 10 years. I have never felt left out of any plans and have always been included. I would and do always speak highly of Inclusion.”
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Training
“Practice makes perfect�
This year, our Central Team has been working hard to develop their learning and training skills, and how best to deliver it to our staff.
15 Community Support Co-ordinators have completed ABCD training.
They have widened their skills by learning about and delivering ASIST training, Mental Health Awareness, Dementia Awareness and understanding Epilepsy.
6 Support Advisors have completed their SVQ 4 qualification and 6 Community Support Co-ordinators have completed their SVQ 3 qualification.
Our Organisation Manager Lynn has developed a new learning matrix which helps all the staff keep a record of their learning.
But best of all!
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People We Work For have been helping train staff from the Job Centre Care Hub in North Lanarkshire to help them see if they would like to choose to work supporting people. This has been greatly enjoyed by everyone.
Training
Recipe for Success
“Practice makes perfect�
I n c l u s i o n Glasgow was created by Simon Duffy in February 1996 and has been at the forefront of personalisation ever since. We c h a n ge d o u r n a m e t o Inclusion in 2012 but we are still dedicated to providing support to people and their families that offers real choices and control over their services and their lives. We currently support people in various localities throughout Scotland's central belt, not just Glasgow. We work for all people who have support needs to enable them to achieve what they want and to have fuller lives. We also support children and families which is a growing area of our work.
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What have we cooked up in the year? We were awarded funding to set up a Self-Directed Support Project with North Lanarkshire. This was to work with children and families to guide and support them through the SDS process. As part of the project we also linked in with East Renfrewshire and helped 5 families which has been a great success. All our work continues to be person specific. This includes staff pay rates, hours and flexibility and individual outcome based support plans. The support we provide is based on individual needs and wishes. The people we work for are the focus of everything within Inclusion. They are involved in the recruitment of staff, this year people we work for joined our Board and people we work for are part of our Quality Checking, as members of InclusionEars. This year people took part in our staff Sharing Meetings. They also met with all our various visitors from Australia, England and Finland. Several people have chosen Inclusion to work for them this year.
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Masterclass Methods for Success - Our Finnish Visitors In addition to visitors from Scotland, England and Australia, we had the pleasure of welcoming some more visitors from Finland. They were keen to see how we work together as an organisation, to provide a high quality of support to the people we work for. They said they had a fantastic time and here is some of their feedback: "Hello Glasgow! Thank you all so much for your presentations – and for all your help before and during our visit in Glasgow. We got a lot of new ideas and energy to look for creative solutions in our work and develop it further. We felt really welcome and heard about so many interesting things. Now we have to think about how to bring them to Finland.�
Liisa
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InclusionEars
InclusionEars is continuing to be a success. T h e p e o p le we work for feel more confident to be able to talk about their service with the interviewers, the overall consensus is that they are happy with their personalised support plans and service they are re c e iv i n g , f ro m Inclusion.
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Weights & Measures
Income £2,544,110
No. of Staff 150
No. of Volunteers 35
No. of People We Work For 64
SDS Capacity Grant £25,878
Grant Funding SDS Workforce Development £8,530
Funding Authorities (Glasgow, East Renfrewshire, North Lanarkshire, North Ayrshire, East Dunbartonshire, Argyll & Bute)
Inclusion works with people to ensure that their individual budgets help them meet their outcomes 9
Recipe Inspirations
Edward is very busy. Over the year he has had more contact with his family and he especially loved meeting up with his brother again. Edward has also built up some new friendships and was invited for Christmas dinner with one of them, after meeting up at the Christmas Fayre. Edward has thoroughly enjoyed going to the theatre and has a trip to Edinburgh planned in the near future. Edward has also enjoyed being part of InclusionEars. He has also been involved in tea dancing days and really enjoyed the World Pipe Band Championships although he was disappointed he didn't have his kilt on!
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by an individual are more likely to be able to get the 'full story' than an outsider. We have included the evaluation statements into our new "Are we getting it right for you"? process.
ŸI have freedom, ŸI have choices, ŸI am happy, ŸI make a contribution, ŸI have friends, ŸI am confident and ŸI have a sense of home.
“Feels he is listened to and feels able to talk to his staff if he needs to. He feels in control of his support and likes that his rota is designed round his needs.”
Andy Person We Work For 11
Proof of the Pudding – Impact Survey
This year we worked on the findings from our Impact survey. The survey noted that “The report is a wholehearted endorsement of the difference Inclusion has made, and continues to make, in the lives of those it supports.” The evaluation by Jo Kennedy and Duncan Wallace from Animate, worked with a team of 3 'peer' researchers, who receive support from Inclusion, and 3 staff members, carried it out. It was designed to build on the expertise held by those supported by Inclusion and by staff and make use of the fact that those known and trusted
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Fraser joined the Inclusion Board this year and is thoroughly enjoying it. He said “It's great to finally be able to express feelings and concerns on behalf of people who can't do it themselves. I feel like I am helping others. It has boosted my confidence to go and do other things in my life that I didn't think I was capable of.” Fraser also said “There aren't many 'good' service providers like Inclusion out there and so we need to keep it going.” Fraser has also been included in InclusionEars for the past 2 years. This year he has taken the lead. He loves being part of this and is enjoying learning what people like or want to change
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Mercy hosted a very successful coffee morning and her neighbours and friends all turned up to show their support and helped her to raise money to buy a sensory bed that has been a great benefit. After the coffee morning Mercy's neighbours have offered to help her when she needs it. In the bad weather it's hard for Mercy to get out and about so one of her neighbours who works for a bakery, now hands in cakes and bread during the bad weather. Mercy has met many outcomes this year concentrating on her life skills and she can now brush her own hair, put on and take off her own shoes..
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Ross attends local mainstream school and is halfway through his 6th year. His family have been managing a budget on his behalf for nearly 3 years. His family were keen to use his budget in a way that made his contribution to the school more obvious and increased his likelihood of being included and valued by his friends and classmates. They looked at what he was really good at - his talents and hobbies - they also thought about who was in his life and theirs, and how these people could be used in a way that enhanced his life. So this year they decided to ask a friend who is a graphic artist to go into the school to work with Ross and other young people in 6th year, studying art, as Ross is a talented artist. Using a small amount from his budget to pay the graphic artist they helped the group put together 12 pieces of art work that represented each month of the year and produced a calendar that was then sold at the school fayre.
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If you would like us to work for you or you would like some more information please get in touch...
Clydeway House 813 South Street Scotstoun Glasgow G14 0BX Tel: 0141 950 4910 Email: admin@inclusion-glasgow.org.uk www.inclusion-glasgow.org.uk Inclusion Glasgow is a company limited by Guarantee Number 164507 Inclusion Glasgow is a Scottish Charity Number SCO24697