Major changes for ms dynamics crm

MAJOR CHANGES FOR MS DYNAMICS CRM

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Recently, major software company Microsoft announced that MS Dynamics CRM will be discontinued from 1st November and will be replaced by Dynamics 365.

Dynamics 365 is an evolution of Dynamics CRM that will have powerful combination of customer relationship management tools with ERP capabilities and predictive artificial intelligence in a cloud-based environment. And this is going to be the best option for today’s on-the-go businesses.

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Let’s explore what changes rolled out from November 1st.

What changes are in store with Dynamics 365?

Microsoft’s major goal for Dynamics 365 is to provide businesses a better way to maintain customer relationships and operations of business that too in any kind of environment while offering a greater level of personalized automation. In addition, this software also has several purpose-built apps to manage vital business functions such as: • Customer Service • Marketing • Sales • Field Service • Financials • Product Service Automation

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Dynamics 365 Relationship Insight Tools assist in delivering better customer experiences This new system is specially built to allow organizations to concentrate on all aspects of personalized customer experience delivery. And this on-going analysis of information in Dynamics CRM helps sales professionals to enhance customer relationships and to plan daily activities.

There are also tools such as Engagement Analytics, Relationship Assistant, Email Engagement and Auto Capture- which allow and help connect the dots in order to guarantee that customers experience the personal touches they expect.

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Relationship Assistant: This app benefits service providers by allowing them to monitor all the activities, opportunities, and customer communication – all in a single location, helps to enhance relationships. Dynamics 365’s business intelligence capabilities also assist organizations to examine patterns in the data and to make informed decisions to optimize your communications based on analytics and analysis.

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Email Engagement: Dynamics 365 is featured with author and monitor messages, which helps in tracking email performance and as well as to receive insights into your most invested prospects using Dynamics 365 intelligence capabilities. Microsoft’s Email Engagement app works better and makes it easier to send right messages to the right person at the right time.

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Engagement Analytics: To discover patterns and optimize engagement with an app, backed by artificial intelligence and machine learning algorithms.

Understand prospect sentiments, and use metrics to inform your outreach and turn leads into sales.

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Auto Capture: This app can instantly analyze your Microsoft Exchange inbox where it identifies important messages and trace them back to your communications via Dynamics 365. This is best example of Microsoft using AI capabilities in order to enhance communications and increase efficiency for sales and service professionals.

Ansel Adams www.sbasetech.net/blog/