T TG NO R DIC
No 357
M ar/Apr 201 6
| Mar / Apr 2016
Travel Trade Gazette
THOMAS WOLDBYE WANTS TO MAKE CPH EVEN MORE ATTRACTIVE www.erv.dk
DANISH MEETING DESIGN IS A HIT
A1 7 2_10.15
Husk rejseforsikringen – og vær tryg på ferien.
ALL ABOUT AIRLINES
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No357
Content
Alfabetica Rail Travel www.visitdenmark.com
CONTENT
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www.kronerejser.dk
www.procon.dk
www.spain.info
www.mangaard-travel.dk
www.travelize.com
www.visitsweden.com denmark@visitsweden.com
www.norskrejsebureau.dk
www.travelmarket-interactive.dk www.travelmarket-interactive.no www.travelmarket-interactive.se
www.rb-seniorklub.dk
www.travelport.dk www.travelport.se
www.usarejser.dk
www.worldspan.com
www.godominicanrepublic.com
Recruitment Travel Trade
INTERVIEW Page 8
www.bahn.com
www.visitnorway.com
thewww.visitfaroeislands.com Faroe Islands
Thomas Woldbye, CEO, Copenhagen Airports
www.visitfaroeislands.com
www.spain.info
AIRLINES Page 12
Who’s in the alliances?
Page 14
The alliances’ advantages
Page 18
Jet Airways’ new hub in Amsterdam
Page 20
Biggest airlines in Copenhagen
Page 26
Interview with Wizz Air CEO Jósef Váradi
Page 30
Skyteam
www.centrum-personale.dk
www.tourismthailand.se
www.berning-leonhardt.com
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TONS RECOMMANDÉS (4)
MINEFI MIN_11_0000_RdVFrance_Q Date le 22/06/2011 A NOUS RETOURNER SIGNÉE AVEC VOTRE ACCORD OU VOS CORRECTIONS
JFB
ACCORD
CRÉATION
Page 32
www.tahiti-tourisme.dk
www.gotoasia.no
Star Alliance
CYAN
MAGENTA
JAUNE
NOIR
DATE
ÉCHELLE 1/1 - FORMAT D’IMPRESSION 100%
PRODUCTION
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CONSULTANT
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CLIENT + QUALITÉ*
CARRÉ NOIR - 82, bd des Batignolles - 75017 Paris - FRANCE / Tél. : +33 (0)1 53 42 35 35 / Fax : +33 (0)1 42 94 06 78 / Web : www.carrenoir.com
www.kellyservices.dk
www.hungary.com
www.germany.travel
www.discoverireland.com
www.unikkemoedesteder.dk
Travel Technology
LEISURE Page 40
Rio’s ready for the Olympics www.topflight.no
MICE
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48
Page 46
Best Western with new branding
Page 48
Success for EMEC 2016 in Copenhagen
Page 50
Annual Event Messe
Page 52
Sharing economy: Everything can be shared
Page 54
Powerscourt Hotel – Irish luxury
Page 56
Stand By Lounge
Want to be a partner? CALL
Tour Operators www.inspiredbyiceland.com
Tourist Boards - Information
40
Opinion: What’s wrong in the TMC world?
Page 60
Business start-ups
Page 62
A Day at the Office: Peter Cramon, Travelport
www.visitbritain.com
www.visitaland.com www.visitaland.com/se
www.datacon.dk/travel
+45 70 25 97 00
Travel Agencies www.visitfinland.se www.visitfinland.com
TECHNOLOGY Page 58
www.amadeus.com/sca
www.visitmalta.com
Business & Leisure www.bcdtravel.dk
www.bcdtravel.se
www.bcdtravel.no
www.bcdtravel.fi
www.dolphind.com www.flightscanner.biz
www.galileo.dk
SCANDINAVIA & THE BALTICS Page 64
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Coverfoto: CPH
EVENTS & RECRUITMENT Page 68
Stand By is issued six times per year and distributed as paid subscription in Denmark, Norway, Sweden, Finland, The Faroe Islands, Iceland and Greenland to travel agents, tour operators, airline offices tourist agencies, foreign tourist representatives, tourist bus companies, and all of the major industries in Scandinavia. Stand By bears no responsibility for unsolicited editorial material
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Is YOUR company missing?
Contact STAND BY on phone: + 45 7025 9700 or e-mail: sales@standby.dk
Accor Adina Air France Air Greenland Amadeus Scandinavia Arp-Hansen Hotel Group Austrian Auto Europe Avis Baltic Stand By BCD Travel Berning & Leonhardt Billund Lufthavn Blue Lagoon Bonnier Responsmedier British Airways British Midland Airways Brussels Int. Travel Service Cabin Hotel Cathay Pacific Airways Celebrity Cruises Centrum Personale A/S Check-in Billund Choice Cimber Air Crowne Plaza Copenhagen Towers Copenhagen Airport Danish Air Transport Datacon A/S Destiantion DB Bahn DBTA DFDS Seaways Dolphin FlightScanner Dominican Republic Estonian Air Europcar Europæiska Reseförsäkringar Europæiske Rejseforsikring Finnair First Hotel FlyNordic Franske turistkontor Færgen Galileo GoToAsia Gouda Rejseforsikring Hadler DMC Head aHead Helnan International Hotels Herning Messer, Rejsemesse Hertz Hotel Føroyar Hotel Hafnia Hotel Tórshavn Hungarian National Tourist Office Icelandair Icelandic Tourist Board Irland Turisme Jet Time A/S Kelly KLM Royal Dutch Airlines Krone Rejser LOT Polish Airlines Malta Tourism Mangaard Travel Group Meliâ Meridien National Car Norges Varemesse, Reiseliv Norsk Rejsebureau ProCon Solution RejserNu.dk Rejsebranchens Seniorklub Royal Caribbean Cruise Line Qatar Airways SAS Scandi International DMC Scandlines Sixt Small Danish Hotels Smyril Line Spanske turistkontor SRF Svenska Resebyrånföreningen Stand By Tahiti Tourisme TAP Portugal Team Benns Thailand Tourist Thomascookairlines Topflight AS Travelize Travelmarket Travelport Travel Proffesionals Travel Club Tysk Turist Information USA Rejser Vienna Tourist Board Virgin Atlantic VisitBritain VisitDenmark visitFaroeislands VisitFinland VisitNorway VisitNordsjælland VisitSweden Wimdu Worldspan Zleep Hotels Ålands Turistinformation
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ANCHORAGE
HELSINKI VANCOUVER SEATTLE
STOCKHOLM TRONDHEIM
EDMONTON
PORTLAND
ICELAND
OSLO GOTHENBURG COPENHAGEN BERGEN STAVANGER BILLUND HAMBURG FRANKFURT MUNICH ABERDEEN AMSTERDAM GLASGOW BRUSSELS ZURICH MANCHESTER MILAN BIRMINGHAM LONDON PARIS GENEVA HEATHROW & GATWICK
DENVER
BARCELONA
MINNEAPOLIS / ST. PAUL
MADRID CHICAGO TORONTO MONTREAL
WASHINGTON D.C.
BOSTON NEW YORK
HALIFAX
JFK & NEWARK
ORLANDO
FLY ICELANDAIR THE SHORTEST WAY TO USA & CANADA
■
Friendly & professional service
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Three classes of service, Saga Class, Economy Comfort & Economy
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Comfortable leather seats in all cabins
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Seatback interactive entertainment system
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Easy & short transit at Keflavik airport
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No357
Intro
Dear Reader, Delivering daily news on the internet and publishing a niche business magazine written by skilled journalists is an exciting challenge. But it requires continuously adjusting content and design to the benefit both of our readers and our advertisers. Therefore, we at Stand By / TTG Nordic have set in motion a project that has no end date. This will ensure that our content is sharper and more relevant for our readers – the employees and the executives in the travel industry. Most of us have a busy daily schedule, but we believe that there is still a desire to be able to sit back, relax and read a magazine with interesting interviews, relevant and trending stories and background articles that should evoke an “Aha!” experience or two. Stand By will continue to come out in Danish, but in order to make our magazine more accessible outside Denmark, TTG Nordic, as our magazine is called in Scandinavia and the rest of the world, will now be published in English.
Copenhagen office: Vester Farimagsgade 2, kontor 1013-1015, DK-1606 Copenhagen V. Tel: +(45) 70 25 97 00 Fax: +(45) 70 25 97 01 standby@standby.dk www.standby.dk Managing director & executive editor: Stig Thygesen / stig@standby.dk Managing Editor: Kitt Andersen / kitt@standby.dk Senior Editor: Ejvind Olesen / ejv@mail.dk Journalist: Henrik Baumgarten / hb@takeoff.dk Journalist: Flemming Juul / flemming@juul.dk
Sales and advertising:
Aviation Challenges One of our main themes in this issue is airlines and the challenges they face. The aviation outlook for 2016 remains positive – but more moderate compared to previous announcements. Low-cost carriers continue to challenge the ‘established’ airlines and there is a tendency for them to push for price reductions, which is increasingly possible due to lower oil prices as well as the focus on efficiency. It will be exciting to monitor how ticket prices change in 2016 and what kind of impact the alliances have on pricing. In 2014, 6% of tickets across the Atlantic were sold by airlines outside the established alliances. In 2009, that figure was 84%. I hope you welcome our new magazine and wish you happy reading.
Tel: +(45) 70 25 97 00 Fax: +(45) 70 25 97 01 sales@standby.dk Villi Karup Rasmussen / ras@standby.dk Gitte Nielsen / gitte@standby.dk Layout: Kenneth Nannberg / kenneth@standby.dk Print: Tryknet Publisher: Scandinavian Travel Media ApS.
Stockholm & Vilnius office: Journalist: Howard Jarvis howard@ttgnordic.com ttgnordic.com Tel: +370 79267
Stig Thygesen Managing Director
Sales and advertising: Tel: +(45) 70 25 97 00 Fax: +(45) 70 25 97 01 sales@standby.dk
CONTACT US CALL US OR WRITE AN EMAIL if you have a good story about airlines, hotels, cruise, car rental, travel agencies, MICE or travel technology you want to share with the industry. Editor in Chief Kitt Andersen, kitt@standby.dk, tel. +45 30 23 91 03 Senoir Editor Ejvind Olesen, ejv@mail.dk, tel. +45 45 86 21 49 Journalist Henrik Baumgarten, hb@takeoff.dk, tel. +45 20 93 28 48 Journaiist Howard Jarvis, howard@ttgnordic.com tel. +370 79267
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805877 SA
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LENA: You’ll love the atmosphere at my sister’s new bar. Specially on Tuesdays.
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23/12/1510:35:50 13:55 21-03-2016
No357
Around the World
By Henrik Baumgarten
USA’S FIRST CANNABIS HOTEL The American MaryJane Group has made an arrangement to run Camp Bud+Breakfast by the Aspen Canyon Ranch close to Parshall in the federal state of Colorado, where cannabis is partially legalised. The place near the Rocky Mountains is just under two hours’ drive from the capital of Colorado, Denver. Camp Bud+Breakfast is open from July 1 until the end of September. Among the activities are Cannabis Yoga and instruction in how to use cannabis in medical science, for example to relieve pain in chronically ill patients. The guests are not allowed to bring their own cannabis but must buy it from the ‘cannabis concierge’. For more information, see the website budandbfast.com.
LUFTHANSA HAS NEW SALES FRIENDS Lufthansa Group, LHG, is continuing its new distribution policy that started last autumn. The group’s members Austrian, Brussels Airlines, Lufthansa and Swiss started to impose a duty of 16 euros on each ticket which travel agencies book via the booking systems, the so-called GDSs. LHG wants tickets for its flights to be booked via its own websites in order to save the duty going to the GDSs. On a yearly basis this amounts to several hundred million Danish kroner. Recently, LHG got another couple of allies in this field – this time, the major business travel agency Hogg Robinson Group and German travel group TUI. And more will follow over the so-called Direct Connect project, says LHG. In the USA, LHG has cooperation with Google Flights, among others.
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WORLD’S 10 LONGEST AIR ROUTES If you don’t get fed up with flying for many hours, then go and get tickets for the world’s longest flights. The longest so far opened in March when Emirates started flying non-stop to New Zealand’s largest city, Auckland – in the air for more than 14,000 km with a flight time of more than 17 hours.
The newspaper USA Today has made a list of the world’s 50 longest routes. This is the top ten. No European airline companies have a route in the top 50. In the overview below you’ll find the route first, the approximate number of kilometres, followed by the airline and approximate flight time.
1: Auckland-Dubai
14,193 km
Emirates
17 hours and 20 minutes
2: Dallas-Sydney
13,802 km
Qantas
16 hours and 55 minutes
3: Atlanta-Johannesburg
13,573 km
Delta Air Lines
16 hours and 50 minutes
4: Los Angeles-Abu Dhabi
13,478 km
Etihad Airways
16 hours and 40 minutes
5: Los Angeles-Dubai
13,395 km
Emirates
16 hours and 20 minutes
6: Los Angeles-Jeddah
13,385 km
Saudi Arabian
16 hours and 40 minutes
7: Los Angeles-Doha
13,341 km
Qatar Airways
16 hours and 25 minutes
8: Houston-Dubai
13,118 km
Emirates
16 hours and 45 minutes
9: San Francisco-Abu Dhabi
13,103 km
Etihad Airways
16 hours and 15 minutes
10: Dallas-Hong Kong
13,049 km
American Airlines
17 hours and 5 minutes
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Wit Ne Sin bot Ala sch
ParAdise AwaitS discover the south pacific and Fiji’s stunning 333 islands. with connections direct to Fiji, it’s closer than you think.
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With a route network that spans 21 destinations in 12 countries, our airline provides unequalled access to the Pacific, Australia and New Zealand through our hub in Nadi, Fiji. Travellers from Europe will find convenient flights departing to Fiji and beyond from Singapore, Hong Kong and Los Angeles with up to 11 flights per week using Airbus A330 aircraft, offering world-class service in both Business and Economy class. Fiji Airways is also a partner in the Qantas Frequent flyer, American Airline Advantage and Alaska Airlines Mileage Plan programs and members can earn and redeem points. For more details and the latest fares and schedules, contact us on europe@fijiairways.com or call +35623981111. For Fiji Airways Reservations, call +6793304388. 7
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No357
Airlines
WE MUST CONSTANTLY IMPROVE By Jan Aagaard Photo: Preben Pathuel
Copenhagen Airport, with CEO Thomas Woldbye at the helm, has once again delivered a strong balance sheet and set a record for passenger numbers. New routes and increased self-service are part of the success, but it is not guaranteed that growth will simply continue, the top executive warns. Thomas Woldbye can celebrate a small anniversary on May 1. It will be exactly five years since he took over as chief executive of Copenhagen Airport. The 51-year-old can look back on five busy years and note progress on nearly all fronts. During this period passenger numbers have increased by four million to last year’s 26.6 million, the number of intercontinental flights has increased from 22 to 32 and the airport has won one international award after another. The airport’s owners have reason to be happy too, as CPH’s profits have increased by more than 300 million kr. over the five years – from a net profit of 756 million kr. in 2011 to 1,086 million kr. in the financial statements for 2015. “We are an attractive airport in an attractive market and we are constantly focused on becoming even more attractive in order to attract more airlines and passengers. Growth begets more growth
and so we create an upward spiral,” says Thomas Woldbye about the reasons for CPH’s continuous improvement in recent years. The spiral has been going upwards at CPH for many years, with just a temporary decline in 2009 in the wake of the financial crisis. But it is not natural for the number of routes and passengers to simply keep on rising, the CEO warns. “Many underestimate the risk of the spiral going downwards again,” Woldbye explains. “CPH has far more routes than the size of our catchment area warrants and many other airports would like to take that traffic. The competitive situation is often underestimated. We are an international hub and need to work really hard to get new airlines in and make it attractive to come to Copenhagen.” He considered this background when coming up with CPH’s input into the aviation strategy that the government has announced. However, he will not share what specific wishes CPH has for the strategy. “It is a really good idea to specify what you want with aviation in Denmark and we believe that a strategy should create a foundation for growth for all players in the industry. At CPH we would like to continue our investment and expansion and we need to be able to do this in relation to environmen-
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tal laws, planning laws and many other things. We have some specific requests, but we will discuss those with the ministry first.” Vital transfer traffic According to Woldbye, CPH has to be attractive to local Danish and Swedish passengers, transfer passengers and especially visiting foreign passengers. For all three groups it is crucial to have access to a large selection of routes and airlines. “Denmark is an attractive destination, but we can only attract more foreign tourists if the large, well-known airlines fly here. Nowadays, people travel to where it is cheap and easy to get to,” the airport director points out. Transfer traffic also plays an important role in the logic of the upward spiral. Transfer passengers currently account for about a quarter of the total number of passengers, even though this is not directly stated in CPH’s traffic statistics. The increasing availability of direct routes means that more and more passengers are making self-transfers, where they, for example, fly with easyJet to CPH and continue on to Dubai with Emirates. “Strategically, transfer traffic is just as important for us today as it was 10 years ago, because it helps make a lot of routes sustainable. For example, half of the passengers on the SAS route to Shanghai are transfer passengers and they mainly come to CPH from the shorter routes. If we lost transfer traffic, it would affect many short routes.” 9
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No357
Airlines
Northern Europe focus For several years, CPH has pursued a strategy that the airport should be an international hub and should strive to reach 40 million passengers per year in competition with airports like Amsterdam and Munich. But why try to be a Northern European airport instead of just a large Scandinavian airport? “An important part of the explanation for our success over the last five years is that we’ve had a strong focus on being a Northern European hub. If we had just focused on Scandinavia we would have lost critical mass at some point and then we would have fallen behind. In the short term, we could certainly make more money as a regional airport because we would not have to invest as much. But in the longer term it would be a failed strategy.” Reasonable pricing In recent years, CPH has also managed to attract new customers such as the low-cost airline Ryanair as well as getting a few large customers like SAS and Norwegian to open new routes – including a number of new overseas destinations. Yet the airport has repeatedly been criticised by the same customers for high prices. SAS, for example, has
pointed out that it is almost twice as expensive to operate at CPH as it is in Oslo or Stockholm. “I have no reason to doubt the SAS numbers, but our main goal is to ensure that customers get value for their money and we are at a reasonable price relative to the service we provide. Our customers are looking first and foremost at the business case. They establish themselves in CPH because
“If I have been the catalyst for anything at CPH, it is the constant improvement of the processes.” there is an attractive market and an airport with good operations. I have yet to meet a company that has made a decision about a route based on airport charges. But at the same time, it must be emphasised that we are among the cheapest of the major airports in Europe.” Thomas Woldbye also highlights the many investments the airport makes, which allow the airlines to operate more efficiently. In recent years, for example,
hundreds of millions of kroner have been spent on new self-service solutions like automatic check-in, baggage drop-off and boarding. According to the CEO, the airlines can save 70% on check-in staff and 50% on boarding staff with the new systems. Satisfied with self-service Passengers have also welcomed the increasing self-service – in fact, the self-service passengers are actually the most satisfied, as shown in the customer interviews that the airport conducts with around 100,000 passengers every year. “As long as the technology works and there is sufficient capacity, self-service will be well received. This is largely about predictability – the more you can predict and control, the more satisfied you are. So increased self-service provides lower costs, increased efficiency and greater passenger satisfaction,” Woldbye explains. The next area to be automated is passport control. The airport is currently rebuilding Terminal 3, where nine automatic controls (e-gates) and four new manual passport booths are being set up. The majority of European passengers now have e-passports, which can be used in the automatic controls.
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SHOPPING AREA TO EXPAND CPH has plans for a large expansion of its shopping area, which currently houses more than 100 shops, restaurants and cafes and is spread across more than 10,000 square metres. CPH expects to be able to release the plans for a major expansion of the shopping area in Terminal 2 and construction will probably start in 2017. Among the other plans that CPH expects to announce this year is a modified layout of the combined check-in and arrivals area in Terminal 3, so as to create a more efficient flow of departing and arriving passengers. This year, CPH is also in the process of establishing two extra security tracks by the central security control and upgrading the baggage claim area.
By 2017, all European passports will be e-passports. The airport hopes that the automation will help ensure there are no queues at passport control when the new e-gates open after Easter. Security is an area that requires a lot of staff at CPH and the airport is looking at the potential for automation and self-service in this area too. “We are thinking about automation along the entire chain and with the success we’ve had with self-service in the other areas, it is natural to consider it in security as well. It is not as easy to solve, as we are subject to a lot of EU legislation in this area, but it is something we are looking at.” A common strategy Self-service is one of the ways to improve the processes at CPH and this is something that the Mærsk-trained Woldbye has really focused on right from the start as chief executive. “If I have been the catalyst for anything at CPH, it is the constant improvement of the processes. We need to constantly get better at what we do and we need to look at the overall coherence of the airport,” he says. Passenger experience over the last five years has been improved through a
friendlier and more smiling service at security and a broader and better selection in the shopping areas, he adds. As CEO, he has also been busy uniting the entire company around a common strategy. “There are no other companies that operate as many things as we do at CPH – from heavy infrastructure and buildings to retail, restaurants, hotels and a logistics centre. It can therefore be difficult to unite the entire company around a common goal. I have helped to create a strategy that everyone can understand without it being so broad that it doesn’t lead anywhere.” In the coming years, Woldbye and his management team will work to create a more common approach among the approximately 25,000 employees that – spread across a number of different businesses – keep Copenhagen Airport operating around the clock, all year round. “We want to help all of our partners make the airport an even more attractive place. We can only do this if our collaborative partners also see an advantage in it,” he says. “At CPH we sometimes have insights that the other players do not have. This is not because we are cleverer but
because we see things from a different perspective. For example, handling companies compete with each other while we focus on how we can work together to create a better experience for passengers.”
HAPPIER PASSENGERS CPH regularly measures how satisfied passengers are with various services at the airport. According to these measurements, the overall satisfaction of passengers has increased in recent years, from 85.5 in 2011 to 86.2 in 2015 (scale of 0-100). Satisfaction has increased in a number of areas: 2011 2015 Check-in: 86.7 89.0 Waiting time at baggage drop: 82.3 88.8 Security: Waiting time at security:
85.7
88.6
83.6
85.1
Shopping area: Wayfinding:
83.4 87.2
84.8 90.1
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No357
Airlines
ONEWORLD
SKYTEAM
STAR ALLIANCE
OTHERS, e.g.:
Air Berlin American Airlines British Airways Cathay Pacific (Hong Kong) Finnair Iberia Japan Airlines LAN (Chile) Malaysia Airlines Qantas Qatar Airways Royal Jordanian S7 Airlines (Russia) SriLanka Airlines TAM Airlines (Brazil)
Aeroflot Aero Mexico Aerolineas Argentinas Air Europa (Spain) Air France Alitalia China Airlines (Taiwan) China Eastern China Southern Airlines Czech Airlines Delta Air Lines Garuda Indonesia Kenya Airways KLM Korean Air Middle East Airlines (Lebanon) Saudia Tarom (Romania) Vietnam Airlines Xiamen Airlines (Kina)
Adria Airways (Slovenia) Aegean Airlines (Greece) Air Canada Air China Air India Air New Zealand All Nippon Airways (Japan) Asiana Airlines (South Korea) Austrian Airlines Avianca (Columbia) Brussels Airlines Copa Airlines (Panama) Croatia Airlines Egyptair Ethiopian Airlines Eva Air (Taiwan) LOT Polish Airlines Lufthansa SAS Shenzhen Airlines (China) Singapore Airlines South African Airways Swiss TAP Portugal Thai Airways Turkish Airlines United Airlines
Air Baltic (Latvia) Air Greenland Alaska Airlines Atlantic Airways (Faroe Islands) BMI Regional Danish Air Transport El Al Emirates (Dubai) Etihad Airways (Abu Dhabi) Icelandair Luxair Olympic Air Pakistan International Airlines Sun-Air (Denmark) Virgin Atlantic
THE WORLD OF AIRLINES – 2016
LAVPRIS/LAVSERVICE -SELSKABER, among others: Air Asia (Malaysia et al.) Easyjet Norwegian Ryanair Southwest (USA) Virgin America Vueling (Spain) Wizz Air (Hungary) Wow Air (Iceland)
For the 39th time, Stand By brings you an updated guide to the members of the three major airline alliances – plus Etihad’s alliance. ETIHAD EQUITY ALLIANCE Abu Dhabi’s Etihad Airways has its own Etihad Equity Alliance, though this is not a true alliance like oneworld, Skyteam or Star. Etihad Equity Alliance is comprised of two alliance members, Air Berlin from oneworld and Skyteam’s Alitalia. Last year, International Airlines Group (IAG), which owns British Airways and Iberia, bought the Irish carrier Aer Lingus. In that context, Etihad also sold its shareholding in the company.
As at the end of February 2016, Etihad Equity Alliance had these ‘members’ (Etihad’s ownership stake in parentheses): Air Berlin (29,21 pct.) Air Serbia (det tidl. Jat Airways – 49 pct.) Air Seychelles (40 pct.) Alitalia (49 pct.) Etihad Regional (Swiss – 33,3 pct.) Jet Airways (India – 24 pct.) Virgin Australia (25,1 pct.)
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FLYV TIL Færøerne
Længere landingsbane
Over 25% vækst siden 2011
Stor og billig taxfree butik
Kun to timer fra Danmark
God mad og bar
Det er billigere end du tror
www.fae.fo 12-13.indd 2
Kom og bliv en del af succesen13 21-03-2016 10:41:37
No357
Airlines
Personnel in uniform from the 20 members of Skyteam
ALLIANCES ARE FOR THE FEW
Only Star Alliance gained a new member last year, when Avianca Brazil was accepted. This is a photo from the induction ceremony.
By Henrik Baumgarten
One in four scheduled airlines are in the three global airline alliances. Some carriers do not want membership, but the members see many benefits. “There are many benefits for SAS being in Star Alliance,” says SAS Director for Network and Partners Simon Pauck Hansen. “We are able to offer a much more diversified route network than what we fly ourselves.” The International Air Transport Association has more than 250 members worldwide, only 63 of which are in one of the three alliances, oneworld, Skyteam or Star. Low-cost carriers are typically not part of IATA. These 63 alliance members carried 1.8 billion passengers last year. That corresponds reportedly to approximately two in every three scheduled passengers on IATA member-airline flights around the world. Nearly all major IATA airlines are in an alliance. There are also strategically less important members in each alliance. There is no great ‘need’ for some of these, but then they are closed to other alliances. Many requirements In order to join an alliance, a large number of requirements need to be met by the airline, which often has a ‘sponsor’ – an existing member that provides knowhow so that the applicant can get through the often lengthy process. One airline without any alliance plans is Icelandair. Its CEO, Birkir Hólm Guðnason, recently told Stand By: “We are not knocking on the door of any alliance. We would not have grown as quickly as we have in an alliance. Outside of one, we can do what we want. But we still collaborate closely with SAS and Finnair.” However, Simon Pauck Hansen of SAS says: “Via Star we can provide passengers with a smooth journey across member airlines to the
destination. This may include checking baggage through to the final destination, boarding passes and lounge access. The traveller can also earn bonus points throughout the journey and use points for tickets, upgrades and more with all members of the alliance.” High visibility Morten Balk, Country Manager for Denmark at the Lufthansa Group (Austrian, Brussels Airlines, Lufthansa and Swiss) details other arguments for being in an alliance. “The alliances cover almost the entire world. We can send our passengers with a much greater network than we have. Membership provides tremendous visibility worldwide. And we also develop business in another way,” he says. Helping each other “Through collaboration between the airlines, in an alliance or via codeshare, the companies have greater visibility and are shown better in reservation systems,” explains Allan Petersen, Scandinavia Sales Manager for Hong Kong’s Cathay Pacific, a oneworld member.“Through cooperation in the alliances, airlines can also help their passengers, for example in airports where they do not have a presence.”
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No357
Airlines
Two Emirates A380s have received gigantic animal pictures to show their support for United for Wildlife, a global partnership against illegal wildlife trade.
AIRLINES CREATE DISCORD IN EUROPE By Henrik Baumgarten
Last year, BA and Iberia left the Association of European Airlines, a lobbying organisation, due to disagreements over how Europe’s airlines should act against the rapidly growing Gulf airlines. British Airways and Iberia have a common parent company, International Airlines Group (IAG), which also includes Spain’s Vueling and Ireland’s Aer Lingus. Early last year, IAG got its largest ever shareholder when Qatar Airways bought almost 10% of the company. The Association of European Airlines brings together almost all of Europe’s airlines. IAG CEO and former CEO of BA Willie Walsh explained the rationale for leaving the organisation to Aviation Daily last year: “Our position on some important policy issues is not aligned with many other AEA airlines.” IAG in particular believes “that the global liberalisation of our industry is fundamental to our future growth and we are not willing to compromise on it.” The conflict between the major airlines in the AEA is due to Air France-KLM and the Lufthansa Group lobbying the EU to give the three large Gulf airlines Emirates, Etihad and Qatar Airways, known as the MEB3 – Middle East Big 3 – only limited access to Europe and to demand an investigation into possible state aid. Willie Walsh has on many occasions said, even before Qatar Airways bought into IAG, that he has no problem with the growth of the MEB3 airlines. British Airways and Iberia have instead joined a low-cost airline interest group, the European Low Fares Airline Association (ELFAA), where they are now sitting at the table with giant competitors like Ryanair, easyJet and Norwegian.
ETIHAD HAS ITS OWN ALLIANCE Abu Dhabi-based Etihad Airways is the only one of the three major Gulf carriers that has not flown to Scandinavia. Both Emirates and Qatar Airways already have routes here. Something else that singles out Etihad is that it has its own airline alliance. Etihad Equity Alliance includes two members of major alliances, Air Berlin from oneworld and Skyteam’s Alitalia.
EMIRATES KEEPS GETTING BIGGER Ever since Dubai-based Emirates launched flights to Copenhagen in August 2011, its aircraft on the daily route just keep getting bigger. The culmination took place in December last year when it deployed the world’s largest airliner, an Airbus A380 with 615 seats. The airline flew nearly 260,000 passengers between Dubai and Copenhagen last year, an increase of 5%. Emirates is the biggest operator of Airbus A380s in the world and has so far received half of the 140 A380s it has on order. Since it began to fly the double-decker in 2008, some 47 million have flown on an A380 from the Emirates. Two Emirates A380s have received decals of gigantic animal pictures – to show their support for United for Wildlife, a global partnership against illegal wildlife trade. The images show some of the world’s most endangered animals.
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Airlines
Jet Airways’ chairman of the board Naresh Goyal and Amsterdam’s mayor Eberhard van der Lan at the Monday press conference at Schiphol Airport. Together with Delta Airlines and KLM, Jet Airways is also looking at the possibility of flying to New York.
NEW HUB FOR INDIA
By Kitt Andersen
Trade relations between India and the Netherlands go back centuries and are now expanding further with Jet Airways’ new European hub, established at Schiphol Airport on March 27.
president of EMEA Delta Air Lines, ambassador H.E. J.S. Mukul, Pieter Elbers, president and CEO of KLM – not to mention Jet Airways’ own chairman of the board, Naresh Goyal.
(Stand By, Amsterdam) Establishing a new hub for long-haul flights is not a job that gets done over lunch with a couple of follow-up emails. It doesn’t take weeks or months, but years. For Jet Airways and the other parties involved, it was five years before the first aircraft could begin daily direct flights from Amsterdam’s Schiphol Airport to Mumbai and Delhi plus Toronto in North America.
A nice birthday present Previously, Jet Airways had its hub in Brussels. However, Brussels Airlines has cut down on its routes and after entering into code-sharing agreements with KLM and Delta Airlines, Jet Airways secured good connection possibilities for passengers in the rest of North America and Europe, a fact that may also be of interest to passengers from Scandinavia. “There has always been a strong bond between the Netherlands and India, and the fact that Jet Airways has chosen Am-
“It is a huge event both for me and for Jet Airways that we now have our new hub in Amsterdam, which is very important to us. It has been my personal wish for a very long time,” said Naresh Goyal at a press conference at Amsterdam Schiphol, where Jet Airways presented its new European hub on March 14 together with Amsterdam’s mayor Eberhard van der Lan as well as Jos Nijhuis, president of the Schiphol Group, Nat Pieper, senior vice
sterdam as its new European hub is a very nice birthday present for Schiphol, which is celebrating its 100th anniversary this year,” said Jos Nijhuis, president of the Schiphol Group, which expects the airport to reach 60 million passengers in 2016. But Jet Airways’ hub is more than a goodsized present for the airport. It also adds an estimated economic value of 100 million euros a year to the Dutch economy. A fully-exploited marriage The next step for Jet Airways, an Etihad Airways partner, could be membership in the Skyteam alliance. But as Naresh Goyal said with a twinkle in his eye, Jet Airways is very happy with the marriage to KLM and Delta Airlines and is not dreaming of Skyteam at the moment. When asked who gets the most out of the collaboration, Goyal answered, his eyes gleaming, “It is a profitable collaboration for all parties. Everyone gains passengers. In a marriage, there must be give and take. Otherwise it is not a marriage. Furthermore, I come from a large Hindu family in which divorce is non-existent. Our collaboration must be fully exploited.”
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No357
Airlines
GREATEST GROWTH FOR NORWEGIAN By Henrik Baumgarten
Of all the airlines at Copenhagen Airport, Norwegian had the most new passengers in 2015. The 20 biggest airlines at Scandinavia’s largest airport carried 23 million passengers, or 86.5% of its total 26.6 million travellers. Hardest hit among them was SAS, which lost more than half a million passengers compared to its tally in 2014. The greatest increase percentage-wise was Danish Air Transport, whose market share rose by 53.2% – not least because it is now flying the domestic route between Copenhagen and Karup. Norwegian saw the greatest rise in passenger numbers with an increase of 300,000. Of the Top 20 in 2014, Norway’s Widerøe and Thai Airways were knocked out, while the two new carriers in the list are Ryanair and Brussels Airlines.
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Here are the 20 biggest airlines at Copenhagen Airport last year. In parentheses are the airlines’ positions in 2014. We also note the passenger share of the five largest airlines in 2015. RANKING AIRLINE IN 2015 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
RANKING IN 2014
SAS Norwegian Easyjet Ryanair Lufthansa British Airways KLM Air Berlin Air France Finnair Danish Air Transport Turkish Airlines Thomas Cook Airlines Icelandair Swiss Austrian Vueling Emirates Brussels Airlines TUIfly Nordic
AS miljø_192x94:Layout 1
1 2 3 - 4 6 5 7 8 10 18 9 15 13 11 12 14 16 ny 19
18/11/14
TCAS miljø_192x94:Layout 1
PASSENGERS IN 2015
PASSENGERS IN 2014
10.287.224 4.534.650 1.530.569 715.251 603.951 519.775 515.993 482.982 387.771 378.553 368.684 338.830 338.353 337.354 324.234 309.816 293.258 259.630 254.835 240.638
10.794.747 - 4,7 % 4.234.144 7,1 % 1.535.059 -0,3 % - 561.511 7,6 % 480.227 8,2 % 496.226 4% 478.757 0,9 % 385.172 0,7 % 329.424 14,9 % 240.654 53,2 % 353.655 4,2 % 273.447 23,7 % 304.420 10,8 % 325.069 0,3 % 306.365 1,1 % 278.235 5,4 % 246.434 5,4 % 227.793 11,9 % 237.288 1,4 %
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PERCENTAGE CHANGE
PASSENGERS SHARE AT CPH 38,6 % 17,0 % 5,7 % 2,6 % 2,2 %
COPENHAGEN TO 156 DESTINATIONS By the close of 2015, Copenhagen Airport had direct routes to 156 destinations. There were six Danish domestic destinations, 13 Scandinavian, 105 European and 32 long-haul routes. Routes considered to be long haul by the airport are typically to countries outside Europe, for example to Greenland, Israel or Morocco.In order for a route to be included in the list, there must be at least eight departures a year and a minimum of one weekly departure for eight consecutive weeks. The list does not include charter or cargo flights. In some cases, London for example, there are several routes from Copenhagen to different airports in the same region – in the example of London: Gatwick, Heathrow, Luton and Stansted.
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Luftens bedste miljøvalg
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A Thomas Cook Airlines Airbus A330 lands on the Caribbean island of Saint Martin in 2014 as the crew that will fly it back to Stockholm wave to their colleagues.
No357
Airlines
NEW EXECUTIVES AT DANISH AIRLINES By Henrik Baumgarten
Two Danish airlines have changed CEOs, while a “virtual” airline has abandoned a new route after just a month. A former director at SAS and most recently Nordic and Baltic Area Manager for Emirates, Teddy Zebitz, took the helm as the new CEO of Jet Time in January when he replaced the company’s co-founder, Klaus Ren. The largest Danish-owned airline celebrates its first 10 years this autumn. Jet Time currently operates 11 Boeing B737s for mainly Nordic charter tour operators, six B737 cargo aircraft for freight companies and has an agreement with SAS for the operation of up to 13 ATR turboprops on SAS regional routes. The majority of Jet Time’s B737 passenger aircraft operate charter flights – approximately 40% from Denmark, the rest mainly from Sweden and Finland. Jet Time also has a good niche with ACMI flights for other airlines. ACMI – aircraft, crew, maintenance, insurance – means the airline provides aircraft and crew and takes care of maintenance and insurance. A new contract in this area covers flights during this year’s summer schedules for British Airways, both between Copenhagen and London Heathrow and from Heathrow to Scot-
tish destinations Aberdeen, Edinburgh and Glasgow. Another big leadership change has taken place at Scandinavia’s biggest charter company, Thomas Cook Airlines, headquartered at Copenhagen Airport. There, the CFO of Thomas Cook Group Northern Europe, Per Knudsen, replaced CEO Torben Østergaard who after five years wanted to ‘pull the plug’ and realise his own travel dreams with his family. Thomas Cook Airlines flies in Denmark primarily for Spies, a member of the Thomas Cook Northern Europe family. The company has around 1,100 employees and eight Airbus A321s for its European routes and five A330200/300s primarily for long-haul routes to the Caribbean and Phuket. Last year the company completed an overhaul of the fleet worth 100 million kr., including new seats and an improved entertainment system for the long-haul aircraft. A curious operator last year was Es-Air. The virtual airline contracted with Jet Time to fly between Esbjerg and Copenhagen, which launched on March 1. But after four weeks it was over. Es-Air’s director said afterwards that the passenger numbers the route had been based on were too optimistic.
ALSIE GETS MORE AGREEMENTS Alsie Express, financed by Danfoss, flies from Sønderborg to Copenhagen. Last year, its only route saw approximately 60,000 passengers on its two ATR72-500, which boast 48 leather seats and very good legroom. The company has made interline agreements, primarily with SAS and also with Finnair starting this year. With these, passengers can check baggage through to their final destination.
DAT IS GROWING Danish Air Transport took over the route between Copenhagen and Karup from Norwegian last spring. That DAT now has its own passengers can be seen in the Top 20 list of the biggest airlines in Copenhagen Airport last year, where DAT grew by 53% to almost 369,000 passengers, including its route to Bornholm. DAT also has routes from Esbjerg via Billund to Stavanger.
PRIMERA AIR BEGINS SCHEDULED FLIGHTS The airline from Iceland’s Primera Travel Group, which also includes Denmark’s third largest charter travel agency Bravo Tours, has – in the wake of Ryanair’s scaling-back at Billund Airport – taken on new challenges. Primera has mainly flown charter guests up to now, but in news of this year’s summer programme it was announced it would open regular passenger routes from Billund to Barcelona, Faro in southern Portugal, Nice, Paris and Venice.
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SUN-AIR ADDS NEW ROUTES Sun-Air, which flies as a franchise partner of British Airways and specialises in routes for business travellers, has begun to codeshare with Qatar Airways on eight of the Danish company’s 15 routes, primarily from Jutland. Sun-Air is also looking at a possible new route between Gothenburg and Birmingham. Up to 30% of the company’s flights are outside Denmark. In Denmark, Sun-Air only has routes out of Jutland, from Billund, Aarhus and Aalborg. From Gothenburg it flies to Cambridge and Manchester and from Hamburg to London City Airport.
Last fall, Sun-Air opened a new route between Aalborg and Stavanger. After landing, from left: co-pilot Lars Pedersen, Captain Kristoffer Sundberg, stewardess Ann Karina Hjortshøj Christensen, Sun-Air owner Niels Sundberg, stewardess Jette Nørskov and commercial director Kristian Tvergaard
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No357
Airlines
ICELANDAIR CONTINUES TO GROW Operated by SUN-AIR of Scandinavia A/S
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AIR GREENLAND NIGHT FLIGHTS
By Henrik Baumgarten
The largest West Nordic airline continues to open new routes and see substantial passenger growth. Icelandair will again add new routes to North America, to Chicago and Montreal. So now there will be 16. And while the airline carried 1.3 million passengers in 2009, 3.6 million are expected to land this year. That’s an increase of more than 175% in eight years, something only a few carriers can boast of! At the same time, Icelandair has become a ‘victim’ of Iceland’s growing success as a tourist destination with 1.3 million foreign arrivals last year. The growth has led to Air Berlin, easyJet, Lufthansa and SAS as well as the American Delta Air Lines opening new routes there. “Ten to fifteen airports in North America and northern Europe are possible new destinations,” said Icelandair CEO Birkir Hólm Guðnason and Senior Vice President of Marketing and Sales Helgi Már Björgvinsson at a press conference this year – without saying which ones. In addition to the soon-to-be 16 destinations in North America, the airline has more than 25 in Europe. Half of its passengers fly between Europe and North America via Iceland. Every third is ‘only’ going to Iceland, and the remaining 15% are from Iceland itself. The airline’s 25 Boeing B757-200/300s will be supplemented in April by two larger Boeing B767-300s with 262 seats. Beginning in 2018, Icelandair will get 16 new Boeing B737-800/900 MAXs. Icelandair allows those travelling between Europe and the US to stop in Iceland for up to a week without it affecting the price of their ticket.
Air Greenland will operate ‘night flights’ during the peak season with a late departure/early arrival in Copenhagen. This means that passengers flying to Copenhagen do not have to stay at a hotel as they can fly on from Copenhagen the same day. Air Greenland, which will add a new route from Ilulissat to Keflavik in June and August, replaced its Dash 7 workhorses with new Dash 8s last autumn.
ATLANTIC AIRWAYS’ BIGGER PLANES Faroese airline Atlantic Airways will get two new helicopters, Augusta-Westland AW 139s, to replace two ageing Bell 412s. The choppers are part of the airline’s emergency response team and are also used for scheduled air services between the islands. Atlantic has also ordered an Airbus A320, which will be delivered late in the year and be used for the main route to Copenhagen. Atlantic also flies to Billund in Denmark and has a seasonal service to Aalborg. The aircraft will accommodate 168 passengers – 24 more than the three A319s. The future fleet is expected to be one A320 and one A319, as well as a smaller plane for the so-called northern routes to Iceland, Edinburgh and Bergen. Atlantic aviation history was written last year when Jóhanna á Bergi became the new chief executive – and the first female CEO of a Nordic airline.
WOW AIR GROWING IN THE USA In June, Los Angeles and San Francisco will become the fifth and sixth destinations of Icelandic low-cost carrier Wow Air in North America. In Europe, Wow operates to 20 airports, including Copenhagen.
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No357
Airlines
LOWEST-COST OF THEM ALL By Howard Jarvis
Wizz Air CEO József Váradi tells TTG Nordic that Scandinavia and the Baltics are “very important” to the fast-growing low-cost carrier’s future. Just two months into 2016 and Wizz Air has already announced 20 new routes. The Budapest-based low-cost carrier launched 81 of them last year, making it the world’s fourth fastest growing airline, behind easyJet, Ryanair and Vueling. Whatever the measure, it is certainly what it claims to be, the biggest LCC in Central and Eastern Europe, and its CEO József Váradi told TTG Nordic that the Nordic and Baltic regions are “very important” to Wizz’s future. Total passenger numbers at Wizz Air reached 19.2 million, some way behind its low-cost rivals, including Norwegian at 25.7 million. But with a 22% increase against Norwegian’s 7.8%, it may not be long before these two are neck-andneck. While Budapest-Reykjavik is among the 20 routes so far revealed for this year, right now 69 of the airline’s total 428 routes are to Norway, Sweden, Denmark, Finland and Iceland. But routes to these countries accounted for just 1.4 million passengers in 2015, so there is room for growth.
József Váradi, Chief Executive Officer, Wizz Air József Váradi worked at Procter & Gamble between 1991 and 2001, becoming sales director for global customers where he was responsible for major clients throughout 11 European countries. He then joined state-run Malév Hungarian Airlines as chief commercial officer in 2001, quickly rising to chief executive officer from 2001 to 2003. He has also held board memberships with companies such as Lufthansa Technik Budapest (Supervisory Board, 2001-03) and Mandala Airlines (Board of Commissioners, 2007-11). Váradi was then one of the founders of Wizz Air in 2003. József Váradi holds a Master’s degree in Economics from the Budapest University of Economic Sciences and a Master’s in law from the University of London. In 2007, he won the Ernst & Young Hungary “Brave Innovator” award.
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med Star Alliance.
“Iceland is our newest adventure,” Váradi says. “Last year we launched our first Reykjavik route to Gdansk and now we’re getting ready to link Iceland with Warsaw and Budapest. For the Nordic region we are building additional capacity.” Wizz only recently announced operations to Copenhagen and, not much further back, started operating routes from Billund. Until now Váradi’s Nordic focus has been on Sweden (32 routes at three airports) and Norway (29 routes at eight airports). The airline is not giving anything away as to whether any new routes can be expected in Scandinavia in 2016. The company response to such questions is, “Wizz Air does not speculate on future growth prospects. We speak with a number of airports at all times about possible future growth and when we have any news we will announce these in due course.” Classic low-cost Wizz arguably has a more faithful following in the Baltic countries, which are far more the airline’s natural terrain, and where
passenger numbers were also 1.4 million in 2015 yet with just 35 routes (69 in the Nordics) and less seat capacity than in the Nordics (1.8 million versus 1.9 million). It is not present in Estonia but is aggressively burrowing into Lithuania, launching flights this year from all three of its diminutive airports including the coastal resort of Palanga. “We are one of the lowest-cost of all airlines,” Váradi says. “There are still lots of opportunities to increase the market, especially in Central and Eastern Europe where the penetration is quite low.” For now, Wizz Air is sticking rigidly to the classic low-cost model, flying point-to-point only. “The hub-and-spoke system as a business model has issues, related to a diversified fleet where you must keep aircraft on the ground for extended periods. That’s not for us.” Neither is the idea of cooperating with legacy airlines to feed traffic into their hubs, with Váradi commenting, “We are not contemplating such cooperation. This is our own business with our own brand.”
WIZZ IN THE NORDICS
WIZZ IN THE BALTICS
Norway: 8 airports (Alesund, Bergen, Haugesund, Stavanger, Trondheim, Oslo Torp, Kristiansand, Molde), 29 routes
Lithuania: 3 airports (Vilnius, Kaunas, Palanga), 25 routes Latvia: 1 airport (Riga), 10 routes
Sweden: 3 airports (Gothenburg, Malmo, Stockholm Skavsta), 32 routes Denmark: 2 airports (Billund, Copenhagen), 4 routes Finland: 1 airport (Turku), 1 route Iceland: 1 airport (Reykjavik), 3 routes
Passengers in 2015: 1.4 million (950k in Lithuania, 470k in Latvia) Current seat capacity for 2016: 1.8 million [Some overlap in Nordic and Baltic passenger numbers as several Nordic flights are from one of the Baltic countries]
TOTAL: 15 airports, 69 routes Passengers in 2015: 1.4 million Current seat capacity for 2016: 1.9 million
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Airlines
The Wizz Air chief has watched with interest as Nordic low-cost rival Norwegian boldly pursues its long-haul business. But he flatly rejects launching his own. “We don’t have such ambitions. We aim to build our unified fleet of A320 family aircraft, which can fly up to five hours. It’s a complicated business to add other aircraft types to the fleet. We fly to Reykjavik, Dubai, the Canary Islands – those are the stretch of our network.” Wizz Air is in the business of delivering short-haul flights and creating benefits for consumers out of that type of operation, he stresses, adding that legacy airlines already provide very strong global networks with all the services necessary to sustain them. But he wishes Norwegian “good luck” with its venture, going on to say: “You can take a look at the financial performance of Norwegian and judge for yourself how successful that operation is.” Meat on the bones For now, Wizz Air is concentrating on strengthening its own network, including those routes already launched. Váradi warms to a question about his fleet (currently 63 A320s and three A321s) and last year’s $13.7 billion order for 110 321neo aircraft plus an option for 90 more, on top of 35 planes already on order. As they come on line in a steady stream until 2024, will they will be deployed on new routes or to bolster existing routes, many of which have just two or three frequencies a week? “You are right to point this out. We have been planting a lot of flags over the years and to avoid having something of an
overstretched network we are now busy putting meat on the bones. As we add capacity we are adding more frequencies than before.” He estimates that capacity growth on existing routes will take up three-quarters of the new aircraft, with the rest deployed on new routes. Ultimately, Váradi says he is totally focussed on the consumer. “Most consumers want low fares. Our business is low-cost, and our costs are at an all-time low – fuel, interest rates compared to a few years back. And that can only be a benefit for consumers, in the form of even lower fares.”
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No357
Airlines
20 YEARS OF EASYJET
BUDGET AIRLINES INTENSIFY FOCUS ON BUSINESS TRAVELLERS By Henrik Baumgarten
Europe’s low-cost carriers are doing more to attract business travellers. This is why companies such as Ryanair are opening in more and more primary airports – like Copenhagen last year, for example. Business travellers typically focus on frequency, punctuality, availability and price. Europe’s budget airlines would love to get a hold of this group of customers and do it by, among other things, offering additional services that bring the product closer to the level of more ‘established’ companies. This could for example be attractive departure times and the option of a one-day trip freed up by multiple daily departures, tickets that can be rebooked or cancelled on the same day, luggage included in the fare, the option of fast track at selected airports, preferred boarding and pre-booked seats, the option to buy lounge access and the possibility to earn bonus points. The requirements for obtaining or buying such services vary from company to company and should be continuously compared, as companies change their prices and content dynamically to better ensure their competitive position. The demand for multiple daily depar-
tures is met only at a few destinations: London, Berlin and Barcelona. For the remainder, the budget airlines struggle to meet demand for several daily departures from Copenhagen. Last year, the four biggest low-cost airlines in Copenhagen – Norwegian, easyJet, Ryanair and Spain’s Vueling – accounted for more than a quarter of the total 26.6 million passengers. But it can of course be difficult to distinguish business travellers from other passengers, so statements must be evaluated accordingly. According to easyJet, 20-25% of its revenues come from business passengers and a new sales department is set to secure more agreements with business travel agencies and corporate customers. In analysis from spring 2015 by Dagens Næringsliv, SAS in Norway attracted 50% of business travellers, compared to 27% for Norwegian. In similar analysis from autumn 2015, the result was the other way round, the explanation being that Norwegian business travellers now put more emphasis on price because of the challenging environment. The conclusion must be that it is difficult to conclude anything.
In easyJet’s benefit program for, among others, business travellers, members can re-book to departures other than the one that’s been reserved for free. They gain access to cheap campaign tickets before anyone else, can choose their seat for free and get a chance to be the first to board the plane. Ryanair and Norwegian offer similar options for those signed up for their business traveller programs. EasyJet emerged from the last financial year with a profit of 7.3 billion DKK, while the number of passengers increased by 6% to 68.6 million. At the last count, it had 780 routes to 130 airports in 33 countries.
NORWEGIAN ON THE RISE IN THE US Norwegian had a record year in 2015, with a total of 25.7 million passengers. In Denmark it serves Billund, Copenhagen and Aalborg. Last November it added a year-round route between Copenhagen and Las Vegas and in May its ninth US route from Copenhagen takes off, this time to Boston. It looks as if Norwegian has achieved stability around the Dreamliner, which is used on its long-haul flights, and this is having a positive effect on the airline’s overall reputation. Norwegian has around 50 daily departures from Copenhagen, including domestic flights, with London being the biggest destination with five daily frequencies to its base at Gatwick.
RYANAIR IS GROWING Europe’s biggest airline carried 106 million passengers last year, and in 10 years’ time that number is likely to rise to 180 million, Ryanair says. The company moved into Copenhagen Airport last year but could not establish a base, as it didn’t want to adhere to Danish union agreements. Instead it flies to Copenhagen from bases in Europe. Last year, Ryanair, which also flies to Billund and Aarhus, carried 715,000 passengers in Copenhagen on 15 routes. This year it expects 2.5 million travellers in Copenhagen.
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No357
Airlines
GROWTH COMING OUT OF JUTLAND
KLM at Aalborg Airport. According to this year’s summer schedules, it will have six extra flights a week and therefore four departures on weekdays.
By Henrik Baumgarten
Dutch airline KLM has just added a fourth departure between Amsterdam and Aalborg. KLM is clearly the biggest Skyteam operator in Scandinavia, serving more than 10 airports, most in Norway. But the Flying Dutchmen are also growing in Denmark. Most recently, KLM went up to four daily flights on weekdays from Amsterdam to Aalborg on this year’s summer timetable. And the joy over this decision was even greater when one of its compet-
itors, Lufthansa, almost closed its route between Frankfurt and Aalborg in its summer schedule. Since opening in Aalborg in 2011, KLM has carried more than half a million passengers on the route and is now up to 27 weekly flights. KLM’s new destinations from the summer schedules include Kazakhstan’s largest city Almaty, and from there to the country’s capital Astana, as well as Genoa, Inverness in Scotland, Salt Lake City, Southampton and Valencia.
AIR FRANCE HAS TAILWINDS
DELTA RETURNS TO CPH
The company that owns KLM ended last year with a billion-euro profit for the first time in six years. There were increased revenues on long-haul flights, aided by falling fuel prices. Air France-KLM has its own low-cost airline, Transavia, which opened its first base outside the Netherlands and France this summer – namely Munich.
Delta Air Lines, which carries around 180 million passengers a year, will return to Copenhagen in 2016 with a seasonal route. From May 27, it will fly to JFK in New York. The route was flown with a Boeing B757 last year, but this year the airline will send a larger Boeing B767-300 with 50 more seats, making a total of 210 in three cabin classes. From JFK, Delta has routes to more than 60 destinations.
Alitalia has received a billion-euro boost from its major new shareholder Etihad Airways. The money will be used, among other things, to paint new logos on the airline’s aircraft.
NEW ALITALIA LONG-HAUL ROUTES
In January, Air France retired its last Boeing B747. Different versions of this iconic aircraft had been flown by the airline for more than 40 years with more than 250 million passengers. This is the last Air France flight with the jumbo jet, seen with the aerobatic team from the French Air Force, Patrouille de France.
Italian flag carrier Alitalia, of which Etihad Airways owns 49%, seems to be back on track. In Denmark, the airline flies to Copenhagen from Rome as well as from Milan. According to the summer schedules it began to fly daily to Tehran and later in the spring it will be up to five destinations in Latin America when it opens routes from Rome to the Chilean capital Santiago and to Mexico City starting in June.
CSA DROPS FREE FOOD Czech Airlines will stop offering free food in economy class – except for its longhaul routes to Almaty in Kazakhstan and to Seoul, home of Korean Air, which owns 44% of the Czech company.
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FORNEM DEN FRISKE LUFT I
KABINEN OMBORD PÅ DET NYE FINNAIR A350
Den nye utrolige Finnair Airbus A350 med fornyet luft hver 2. eller 3. minut ved hjælp af HEPA luftrensningsfilter. Finnair er Europas første flyselskab, der flyver med den nye Airbus A350 XWB. Oplev en ny flyvende fornemmelse på A350.finnair.com
Finnair flyver til alle de større byer i Asien og over 60 destinationer i Europa. 33
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No357
Airlines
SAS UNDER SIEGE STAR ALLIANCE: SAS has new planes and routes but is losing passengers at its main airport in Copenhagen.
SAS gains 50,000 new EuroBonus members every month. Last year the total reached 4 million,
By Henrik Baumgarten
All is not well at SAS – in every corner. Last year, the 70-year-old company carried 10.2 million passengers at Copenhagen Airport – half a million less than it did in 2014. SAS is part of the biggest alliance, Star, which in 2015 accepted Avianca Brazil as a new member. Last year, the 28 alliance members carried 641 million passengers to 1,330 airports in 192 countries. At the Star Alliance summit meeting in Chicago in December 2015, its director Mark Schwab said the alliance was interested in having a new member from India in addition to Air India. At the same meeting, SAS CEO Rickard Gustafson told Stand By that “there are too many airlines in Europe and we are going to see more mergers. But SAS is not currently involved in any.” Over the coming years, SAS will receive 12 new longhaul planes, including an initial four Airbus A330-300 Enhanced with room for 262 travellers. Starting in 2018, eight of Airbus’ latest long-haul model, the A350, will be added to the fleet. This year, SAS will also open three new long-distance routes, from Stockholm to Los Angeles and Copenhagen to Boston in the summer program, and in autumn also to Miami.
AEGEAN HAS THE MOST ROUTES After SAS, Greece’s Aegean Airlines is the Star member with the most routes to Denmark. Athens-Copenhagen flies year-round and there are seasonal routes between Crete and Copenhagen and new routes beginning this year between both Rhodes and Kalamanta and Copenhagen and Billund. This year, the former head of sales at Emirates and SAS, Henrik Lund, assumed responsibility at Aegean for the Nordic region.
AIR CANADA’S NEW AIRCRAFT TYPE AT CPH Air Canada is adding capacity to its one Nordic route, between Toronto and Copenhagen. Starting in April, an Airbus A330 will fly five times a week. A Boeing 787-8 will make six weekly flights in May until the larger B787-9 Dreamliner takes over with daily flights from June 1. This will mark the first arrival of a B787-9 in Copenhagen. In October, the number of weekly flights will be reduced to six. All in all, Air Canada’s summer season offers 50,000 seats between
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Employees at South African Airways subsidiary Mango begin a collaboration this year with Star Alliance.
Toronto and Copenhagen each way, an increase of 8,000 compared to last summer. Last year, the airline served 63 airports in Canada and 56 in the USA, in addition to Latin America , among others.
BRUSSELS AIRLINES EXPANDS IN BILLUND Last summer, Brussels Airlines opened a daily route between Brussels and Billund, with two flights on weekdays. An extra four weekly flights were added this February, and in April the company opens its first Canadian destination with five weekly flights to Toronto. The company flies year-round to New York JFK, with a summertime route to Washington DC. Brussels Airlines is especially important in Africa with 16 destinations. Its latest is Ghana’s capital Accra, while services to Kenya’s capital Nairobi were recently closed.
LUFTHANSA CLOSES IN AALBORG Lufthansa needs more aircraft at its main hub in Frankfurt. This will affect its route to Aalborg, which was introduced in last year’s summer schedules with two daily flights. In this year’s summer schedules there’s only one flight per week. Lufthansa has four flights on weekdays from Frankfurt to Billund – and from April 25 it will have five daily flights between Munich and Copenhagen, the same as from Frankfurt. A Lufthansa spokesman told Stand By last December that strikes at Lufthansa in 2014 and 2015 resulted in the German giant being unable to fly for an entire month.
SOUTH AFRICA BREAKS NEW GROUND The world’s largest airline alliance will partner “friendly” airlines that transport connecting passengers to and from alliance members’ aircraft.
“Connecting Partner Model” (CPM) is the name of this new Star Alliance initiative. By the end of this year, the CPM concept will enable Star Alliance to offer membership benefits on select non-member flights. The first CPM partner will be the airline Mango, which is owned by Star member South African Airways.
SWISS’ GOOD IDEA – AND THE WORST In February, Swiss received the first of nine new Boeing B777-300ER for the long distance routes. Swiss’ 8,250 employees were all invited to send a portrait to decorate the first of the new B777. More than 2,500 now have their likeness on the plane. On the negative side, Swiss now offers – in a one-year trial period – mobile calls on its new Boeing 777.
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Airlines
To honour its employees, Swiss’ first B777 “Faces of Swiss” plane now shows portrait photos of 2,500 employees.
In February, this Airbus A330 became aircraft number 300 for fast-growing Turkish Airlines.
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THAI AIRWAYS RETURNS TO PHUKET
On every day except Sunday, TAP Portugal flies twice a day between Copenhagen and Lisbon. Starting from the summer schedules, the first departure will be at 06:20 instead of 07:10. This will make it possible to connect to more departures in South America. In its summer timetable TAP has discontinued its Gothenburg service but will still fly to Helsinki, Oslo and Stockholm. On the other hand, the Portuguese airline will have two daily routes to the USA – to Boston from June 11 and to New York JFK from July 1. There are already flights to New York Newark and Miami. TAP is the biggest European player on the Brazilian market, where the company has 66 aircraft. TAP has discontinued its service to Manaus but still flies to 11 Brazilian airports. The carrier primarily uses the Airbus A330 on long-haul flights and this summer it will add two more to the fleet. The new A330 can seat 271 passengers: 20 in Executive, 104 in the new Economy Plus and 147 in Economy. Portugal has been involved in the lengthy process of privatising TAP and last year the previous government sold 61% of the airline to a private consortium that has ordered more than 50 new aircraft.
Copenhagen and Stockholm will in December regain their seasonal, twice-weekly Thai route to Phuket. Thai Airways will more-or-less maintain the same traffic program as last year for Copenhagen, Stockholm and Oslo. This means a year-round daily flight, typically with a Boeing 777, from Copenhagen and Stockholm, while Oslo will have five flights in the summer season. From June to mid-August, Copenhagen will again have two extra Thai flights per week to Bangkok. And from December until the end of March next year the airline will again have two weekly direct flights to Phuket from Copenhagen and Stockholm. “So in the next winter season we will also reach a total of 25 weekly flights to Bangkok and Phuket from Copenhagen, Oslo and Stockholm. Once a day from all three capitals to Bangkok, plus the four weekly flights to Phuket from Copenhagen and Stockholm,” Thai Airways’ Nordic sales director Flemming Sonne said recently. About 80% of Thai Airways’ passengers from Copenhagen to Bangkok are bound for destinations in Thailand. The rest continue to other destinations in the airline’s substantial Asian network.
TURKISH AIRLINES GROWS IN DENMARK
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In 2005, Turkish Airlines had 14 million passengers; last year there were more than 61 million. The company currently has almost 300 destinations, more than any other carrier. Turkish Airlines is growing in Denmark too, mainly in Jutland. In recent years it has offered daily departures between Istanbul and Billund/Aalborg and return trips from Billund/Aalborg. This has changed in the new summer schedules – now there are five direct flights every week from Istanbul to Billund plus five to Aalborg. That means over 40% more seats for sale. The company has three flights between Istanbul’s main airport, Atatürk, and Copenhagen – one or two with the large Airbus A330. But Atatürk is hard-pressed, so from April and May, Turkish will get a new daily route from Istanbul’s next-largest airport, Sabiha Gökcen, to Copenhagen and Stockholm.
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AF_Anuncio_Standby_DK_A4.pdf 1 29-02-2016 14:52:35
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No357
Airlines
BILLUND GETS A DREAM ROUTE
British Airways, a oneworld alliance member, will launch flights to London Heathrow in May – a route that has long topped Billund’s wish list.
By Henrik Baumgarten
“When will Billund get a BA route to Heathrow?” According to the Northern Europe Manager for British Airways, Peter Rasmussen, this has been a recurrent question of travel managers in Jutland over the years, and from May 3 the airline will fly 11 times a week between its Heathrow hub and Billund. “Our Danish franchise partner, Sun-Air, has built up invaluable loyalty among Jutland travellers over the years,” he says. “BA’s frequent flyer programme, Executive Club, has 50,000 members in Jutland alone.” Oneworld alliance’s 15 members operated in 1,011 airports in 154 countries last year and carried approximately 513 million passengers. A potential new member is Aer Lingus. This Irish airline was bought last year by IAG, the parent company of oneworld founding member British Airways. BA was the sixth largest airline at Copenhagen Airport last year with 520,000 passengers. Its new routes this year will include Tehran, Costa Rica, San Jose in California and the Peruvian capital Lima.
AIR BERLIN GROWS IN SCANDINAVIA Air Berlin will launch a new route between Düsseldorf and Stockholm on May 2, with three flights on weekdays. The airline already flies between Düsseldorf and Copenhagen. It will also increase frequencies from Berlin to both Gothenburg and Copenhagen, each of which will get additional weekday departures starting in May, giving them both four departures. Air Berlin started a daily route from Berlin to Billund last year, flown by its Swiss cousin Etihad Regional. Abu Dhabi’s Etihad Airways owns 29.2% of Air Berlin. The route opened with 50-seat aircraft, and bigger planes will be added this year so that capacity will increase by more than 50%.
Cathay Pacific’s Chief Executive, Ivan Chu, third from left, and Dragonair CEO Algernon Yau with Cathay Dragon’s new logo. In the background are the two airlines’ logos.
CATHAY CHANGES DRAGONS Hong Kong airline Cathay Pacific has changed the name of its subsidiary from Dragonair to Cathay Dragon. The subsidiary currently has a red dragon on its tail fins, which will be repainted with Cathay’s characteristic company tail showing a ‘brushwing’ – but in red instead of green-grey. Dragon is particularly strong in China and flies to more than 50 airports in Asia. Cathay is really big in Europe with up to 85 weekly flights and it set a booking record in Denmark last year. Most Danish travellers with the company were flying to Hong Kong or continued on to the Philippines, Vietnam, Australia and China. Copenhagen itself is not yet on the menu but is an obvious ‘candidate’ when Cathay begins to receive 48 A350s, Airbus’ newest long-haul model, this year.
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QATAR AIRWAYS DOUBLES IN CPH
Last autumn, Finnair was the first in Europe to have Airbus’ newest model, the A350 XWB. It was initially used for Shanghai, Hong Kong, Tokyo, Beijing and Seoul. Here the aircraft is landing in Helsinki for the first time – directly from the factory in Toulouse in southern France.
Qatar Airways has doubled its flights to Copenhagen in the space of less than a year. In February 2015, it went from a daily Boeing B787 Dreamliner from Doha to 11 a week, and by December it was up to twice daily. By flying twice daily, Qatar Airways gives its passengers from Copenhagen better connections to Bangkok, Delhi, Johannesburg, Kuala Lumpur, Nairobi, the Maldives, Phuket, Singapore and Sri Lanka. Qatar Airways has 232 seats on the Dreamliner version used in Copenhagen – 22 in business class, the rest in economy. Last year it launched a codeshare with Sun-Air for eight of the Danish airline’s 15 routes, primarily from Jutland.
FINNAIR READY FOR BILLUND Finnair is very strong in Asia and on April 4 it will open daily flights from Helsinki to Billund. Advance interest has been so strong that the airline is deploying a larger aircraft than planned – an Embraer 190 with room for 100 passengers. From Helsinki, Finnair currently operates 17 routes to Asia and will add an additional two this year, namely its fourth destination in Japan, Fukuoka, and a return to Guangzhou near Hong Kong. “There will also be changes between Helsinki and Copenhagen this year,” says Robert Öhrnberg, Finnair’s Country Manager for Denmark. “About half of the travellers from Copenhagen to Helsinki continue with Finnair to Asia. We are seeing increasing numbers of passengers and are deploying larger aircraft.” Two flights a week from Helsinki to Copenhagen will again be added this year from June 20 to August 12. Last year, Finnair had more than 379,000 passengers in Copenhagen – an increase of 15%.
Qatar Airways at the Paris Air Show – on the left the Boeing B787 Dreamliner, which is used in Copenhagen, and to the right an Airbus A380 double-decker.
KANGERLUSSUAQ
WESTERN GREENLAND
N destineaw tion
2016
Kangerlussuaq is all about nature The settlement is surrounded by stunning scenery and wildlife at the head of a 170 km long fjord that shares the same name, meaning “big fjord”. The Greenland Ice Cap is a mecca for travelers who wish to see a true wonder of the world and nothing conveys Earth’s power like the Greenland Ice Cap.
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Easy access to the Greenland Ice Cap The Arctic Circle crosses the fjord at its halfway point Kangerlussuaq is Greenland’s main air transport hub First flight scheduled June 3rd 2016 Air Iceland flies twice a week, Mondays and Fridays in June, July and August. Book your tour on airiceland.is
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No357
Leisure
RIO PULLS OUT ALL THE STOPS LEADING UP TO THE OLYMPICS Hver måned får SAS 50.000 nye EuroBonus-medlemmer – sidste år rundede tallet 4 mio., hvilket SAS markerede ved at dekorere to Boeing 737’ere med teksten ”We are 4.000.000 members. Join us.”
By Jan Aagaard
This summer, Rio de Janeiro will host the first Olympic Games in South America. The city is busy getting ready for a huge influx of visitors while offering new attractions and better transport. RIO DE JANEIRO: Sugarloaf Mountain, samba and girls in bikinis on the Copacabana. This is the classic image of Rio de Janeiro. But Brazil’s second largest city is much more than that and Rio is currently reinventing itself as a tourist destination with a number of new projects and attractions. The transformation already began during the lead up to the World Cup in Brazil in 2014, in which Rio was one of the host cities, and it is accelerating rapidly now that the city is in full swing creating the framework for the Olympic Games to be held in Rio in August this year – the first Olympics in South America. You can already feel the transformation on the bus from the airport into the metropolis. Heavy machinery is busy on the expansion of the public transport system with a new light rail, special lanes for express buses, new bicycle paths and extensions to the metro system. Most of the Olympic facilities including new stadiums, arenas and sports facilities are located far from central Rio in suburbs like Barra and Deodoro. The organisers therefore have a strong
focus on linking the city together better with public transport so that the many athletes, spectators and journalists have an easier time getting to and from the competitions, which are spread across facilities in four different parts of the city. The Olympic facilities are almost complete and are currently being tested by athletes from around the world. A city linked together Whether all of the new transport systems will be completed on time may seem doubtful if you visit Rio half a year before the Olympic flame is lit at the Maracana Stadium. Especially in the light of the political situation and economic crisis in Brazil. But the improved transport options will in any case make life easier for the city’s tourists in the coming years. “The expansion of the public transport will link Rio together in a whole new way and make it easier for everyone to get around. At the same time, we are developing new attractions in parts of the city tourists did not visit before – like the harbour area and downtown,” explains Michael Nagy, Commercial Director at the Rio Convention & Visitors Bureau. “This all means that there will be many more opportunities for tourists. Previously tourism in Rio only focused on the Copacaba-
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The science museum Museu do Amanha on the renovated waterfront is Rio’s new pride and joy. Photo: Alexandre Macieira/Riotur
na, the Christ the Redeemer statue and Sugarloaf Mountain, but today I could easily make a two-week programme for tourists with new experiences every day,” he says. The new waterfront In addition to the Olympic Park in Barra and the other new Olympic facilities, the most extensive changes are taking place around the old harbour areas near downtown Rio. It was here that Rio was founded by the Portuguese 450 years ago, but the glory days of the waterfront have long since passed. The old warehouses have been in disrepair for decades and the area has been known as one of Rio’s poorest and most dangerous. That is changing now with a large-scale urban development project that began in 2010, which aims to create a whole new attractive location in the city. The historic buildings and warehouses are being restored and combined with new homes, offices and hotels. At the same time, roads and sidewalks are being restored, a new light rail system is being built, cycle lanes are being established and 15,000 trees will be planted. The project has been criticised, however, as some poor residents believe that they are being driven away from the area.
Classic attractions like the beaches Ipanema and Copacabana continue to lure tourists to Rio. Photo: Jan Aagaard
Popular new museum The big attraction on the new waterfront is the science museum Museu do Amanha (Museum of Tomorrow), which opened just before Christmas 2015. It is housed in an iconic building designed by Spanish architect Santiago Calatrava, who was inspired by the bromeliad plants in Rio’s botanical gardens. The modern museum deals with sustainability and asks the big questions about where we come from and how we will live in the future. The tour through the museum offers more than 50 experiences that are conveyed through thousands of films, images, texts and sound effects in a number of impressive installations, including 10-metre-high “video towers”. The rush to the museum has been enormous right from the start with up to five or six hours of waiting in long queues outside. Some probably choose to give up and visit the Rio Museum of Art instead, which is right next door and is only two years old. This museum is about the city’s history, social life and challenges and offers modern exhibitions with photo art and installations. Rio is currently experiencing a cultural boom with new museums springing up all over the city’s many diverse neighbourhoods. In the city centre alone there are now more than 25 41
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Leisure
Photo: Jan Aagaard
museums to choose from and in the Barra district, not far from the Olympic Village, a new football museum opened last year. It focuses on the Brazilian national team and its stars and matches over the years and offers lots of interactive experiences and details for football fans. Increased supply of hotel rooms The World Cup in 2014 together with the upcoming Olympics have created a great need for more hotel rooms in Rio and companies have been hard at work building them in recent years. This is especially true in Barra, where international hotel chains like Marriott, Grand Hyatt and Hilton have moved in and increased the capacity from almost zero to 12,500 hotel rooms today. There are also new hotels and hostels in other parts of the city and the overall capacity in Rio has increased from 26,000 rooms in 2007 to around 65,000 this year. Rio has had a bad reputation for security for many years, but much has also happened on this front. Police have moved into many of the notorious favelas, where numerous social projects have been initiated. At the same time, police are now very visibly present in most places in the city where tourists congregate. This does not mean that Rio is free of crime, but it has become much safer to travel around the city. “Rio is not a dangerous city, but just as in other large and cosmopolitan cities you should take care when moving around. Rio is a diverse city and this is just part of the charm,” says Michael Nagy from Rio Convention.
ZIKA VIRUS IN BRAZIL Brazil has been affected by the so-called Zika virus, which is transmitted by mosquitos and is believed to cause foetal abnormalities. The Zika outbreak has cast some doubt on the Olympics in Rio. The Brazilian authorities maintain that the games will be held and have declared ‘war’ on the virus, which they are trying to combat by eliminating the mosquito’s breeding grounds. In addition, the cooler and drier climate in the coming ‘winter months’ in Rio are expected result in fewer mosquitos in the area and so reduce the risk of infection. Travel to Brazil was not being discouraged by the Danish authorities as we went to press, but women who are pregnant or expecting to become pregnant are encouraged to postpone the trip.
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SAW CPH
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No357
PATA
By Karin Gert Nielsen Chairman PATA Danmark
FAREWELL FROM THE CHAIRMAN “I am proud to have been involved in positioning PATA Denmark as the leading association in the Danish travel industry,” said Karin Gert Nielsen, who stepped down as chairman at the General Assembly in February. Thanks to member support and a strong board of directors, 2015 was successful for PATA Denmark. As a result of mergers and more online sales, we are seeing a decline in the number of “traditional” travel vendors, also globally. But we are also seeing an increasing need to meet and network. PATA is a good meeting place with its
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many events throughout the year, for the personal eye-to-eye meeting plays an increasingly important role. We had 88 corporate members and 146 individual members at the turn of the year – and we also got new members last year. It helped to have almost a full house for our many events in Copenhagen and at PATA West. On a personal level, the time came after 20 years on the board when I felt it was time to pass on the baton. I wish the new chairman, Claus Vestergaard Pedersen, and the rest of the board clear sailing. PATA Denmark is widely respected and
on a financially solid foundation. The association will continue to ensure members value for money, forward thinking and making a difference as the travel industry’s natural meeting place.
PATA – Pacific Asia Travel Association – includes tourism organisations in the Asia Pacific region, including government tourist offices. See more at: PATA.org or PATA. dk. PATA Denmark is one of 43 national PATA associations worldwide.
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No357
ANTOR
ANTOR DENMARK SHOWS THE WAY The trip goes to San Sebastian, Tobago and Eilat.
Spansk kulturhovedstad 2016 San Sebastian on the northern Spanish coast has been designated European Capital of Culture in 2016. Once a year, the city also hosts a number of famous international film stars at its film festival. Last year, an award in the festival’s Culinary Zinema program went to a documentary about the restaurant Noma. ’Noma – My Perfect Storm’, by French director Pierre Deschamps, followed the restaurant and head chef René Redzepi for more than three years. See sansebastianfestival.com and dss2016.eu Tobago Jazz Experience Visitors to this years Tobago Jazz Experience will enjoy world-famous singer Lauryn Hill, US rapper J. Cole and local calypso-artist David Rudder among others. The event takes place April 16th -24th at different picturesque locations around the island of Tobago. Learn more and see further artists to be announced at www.tobagojazzexperience.com. Sol året rundt i Eilat Eilat has the perfect climate, where the sun always shines. It hardly ever rains there – only half a dozen days a year. The average daytime temperatures are rarely below 21 degrees Celsius. Not even in winter. The Red Sea tempts visitors with an irresistible attraction. The clear blue water is pleasant and warm; even in the middle of the winter the average water temperature stays above 20 degrees Celsius during the day.
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No357
Hotels
NEW ERA AT BEST WESTERN By Henrik Baumgarten
Best Western’s more than 4,000 hotels have had a familiar blueand-gold logo since 1993. That will now be replaced and the chain will get new categories with a more individual profiling. There is something nostalgic and comforting about Best Western’s old logo with the blue background, yellow lettering and red crown. But also somewhat old-fashioned. This has apparently long been known at the company’s headquarters, where they have been working diligently over the last 10 years to renew and enhance the brand and over the last two years to revamp the visual identity. At the beginning of the year, Best Western replaced its global logo for its more than 4,000 hotels in approximately 100 countries. This should both help to sharpen the chain’s profile and make it easier for the individual brands to stand out from one another. “It is important for Best Western’s new main logo and the new sub-brands to signal that our member hotels are certainly not identical. We have needed this,” says Søren Nystrøm, Best Western’s Country Manager in Denmark.
New hotels on the way In Denmark, Best Western has 20 hotels, which is a decrease by four from last year. This is primarily due to BW announcing new system requirements that will come into effect during 2016. These will result in the booking systems of the hotels and the separate Best Western properties being better able to communicate with each other. “Some of our members could not comply with this and have quite undramatically left the BW partnership,” Søren Nystrøm says. He adds: “We have several new hotels in the pipeline. In particular, we are looking at Bornholm, Esbjerg, Southern Jutland and Copenhagen. We have two hotels in the capital with a few hundred rooms, but we would like to get up to 700-800.” Gl. Skovridergaard near Silkeborg is the first Danish hotel to join the BW Premier Collection, and in 2016 the members in Denmark will decide which BW logo they will have. Some will, for example, be upgraded to Best Western Plus.
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Best Western’s new logo – and its predecessors
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“A logo change should not be construed as head office malarkey. It should form part of the support we offer to our members,” says Søren Nystrøm, Country Manager for Best Western in Denmark.
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BW’s brands Best Western Hotels & Resorts is the new official name that identifies the chain’s “master brand” and trademarks. The following brands are currently included in the portfolio: Best Western, Best Western Plus, Best Western Plus Executive Residency, Best Western Premier, Vīb and BW Premier Collection. More are reportedly on the way. In connection with the new master brand, there will also be new logos for Best Western, Best Western Plus and Best Western Premier. “For more than two decades, Best Western has had an easily recognisable logo. In order to draw attention to the great development and many improvements in our range of hotels, it has been very important to clearly signal the new master brand to the guests,” says Johan Kukacka, CEO of Best Western Hotels & Resorts Scandinavia.
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MICE
DANISH MEETING DESIGN IS A HIT By Kitt Andersen / Photo: DROBE
More than 400 people attended EMEC 2016, which was held in Copenhagen this year – and with great success. Because the Danish meeting concept Meetovation can do something you don’t do anywhere else. “The importance of the surroundings cannot be overstated. Here we have the opportunity to transform the participants, and as meeting planners we create experiences that must make sense.” Janet Sperstad entered the stage at the Radisson Blu Scandinavia Hotel where the European Meetings & Events Conference (EMEC) 2016 was being held in February. It was arranged by VisitDenmark and Wonderful Copenhagen CVB. The headline of the joint session is Mindful Event Design, which refers both to the psychological aspect of the surroundings and the way we think. Janet Sperstad gives her presentation based on 25 years of experience, and she holds an executive master’s in neuroleadership, which by means of scientific methods makes management more effective. The session begins with music in order to emphasise that a good atmosphere can be created with minor effects right from the start of a meeting. The participants are asked to focus on a tone they themselves find, and quite quickly it becomes obvious that humans like to get attuned to each other – the second time the participants are asked to repeat their tone, they sound almost the same. All is settled in 1/5 of a second On the basis of this, Sperstad takes over with positive energy and small ‘aha’ experiences of what is important when a meeting is arranged. “93% is non-verbal communication – take advantage of this. Our senses dictate what we take in, and although our brain is
complex, it is also lazy,” she explains and adds that it takes only a fifth of a second before we decide what we think of a certain issue or how we will react: “You can fall in love in a fifth of a second.” The brain operates to minimise threats and maximise rewards. So it is important to think carefully about the surroundings, among other things, in which a meeting is held. The brain must constantly be encouraged to feel safe. In this way, Sperstad converts all the little tricks the brain plays on us to how they may be used to the advantage of the meeting planner. This type of advantage and a lot of others are part of the Danish meeting concept, which creates commitment with the participants in settings that are informal and accommodating. “The strength of Meetovation lies in the fact that it adds value to meetings and conferences by means of the five principles that may be integrated to a lesser or greater extent,” says Helle Svaneborg, chairman of the host committee and a former chairman of MPI. “Take the participant’s involvement, for instance – who had ever thought that MPI Global CEO Paul van Deventer would tell such a personal story and throw around gigantic beach balls? It doesn’t need to be major changes; minor adjustments can also contribute to create more value for the participants.” She adds: “We have had only positive feedback from participants, and people have seen our way of organising the conference as a shot in the arm to the traditional way of organising the conference. A very special community and energy was created during EMEC, and there was a sense that we all together across the MPI chapters could take the industry to a higher level. It has also motivated other MPI chapters to make a bid to host future EMECs, so you might say that we have revitalised the conference.”
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Great ambitions The ambitions have not faltered either, and there are several reasons why EMEC in Copenhagen was so well-attended. Extensive preparatory work in order to get attention for the event was also carried out. “After EMEC in Krakow in 2015 we were too big for our boots and said that we would have 500 participants in Copenhagen. We didn’t reach that number, but got a bit more than 400. In Krakow there were approximately 300, and the same in Istanbul the year before,” says Karin Krogh, chairman of MPI Denmark. “The communication about EMEC has been very different too. We have been good at telling stories about what we want and, among other things, we did two press conferences for international journalists prior to EMEC in February.” Another ambition has been to build the whole event around the Meetovation principles, and that challenge was taken up by MPI Global, which has been good at briefing the speakers, and most have also attempted to use them. An invigorating boost The extensive preparatory work prompted an overwhelming response. One of the explanations, according to Karin Krogh, is the fact that from start to end, the focus was on the well-being of the participants in every possible way. When that is in place, the messages are easier to remember and the time is spent far more efficiently. And the whole Meetovation idea of engaging the participants is one of Karin Krogh’s favourite topics. She wants to put an end to boring meetings.Success is important not only for Denmark but will benefit all of MPI, says Helle Svaneborg: “We have had only positive feedback from participants, and people have seen our way of organising the conference as an invigorating boost to the traditional way of organising the conference. A very special community and energy was created
during EMEC, and there was a sense that we all together across the MPI chapters could take the industry to a higher level. It has also motivated other MPI chapters to make a bid to host future EMECs, so you might say that we have revitalised the conference.”
More than 400 registered participants, 27% more than in 2015 84% came from Europe, 13% from North America More than 30 training sessions EMEC 2016 generated 8.4 million posts with the hashtag #2016 over seven days Approximately 3,000 tweets were sent by more than 400 people in English, Danish, French, Spanish, Italian, German, Haitian, Indonesian and Portuguese, respectively reaching more than 884,000 For the first time ever there was livestreaming from the overall sessions. The opening attracted 400 viewers and got more than 1,000 hearts (likes) The MPI Global Event App was activated on 375 smartphones/iPads and was opened more than 15,000 times and viewed more than 32,000 times EMEC 2017 will be held in Granada, Spain
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No357 No57
MICE
MEETINGS AND EVENTS FAIR 2016 From left: Alec Graversg책rd, Kystvejens Konferencecenter, Heine Max Olesen, Nordisk Tang and Laila Qvist, Kystvejens Konferencecenter
DR Koncerthuset, from left: Claus Vest Petersen, Karen Elefsen and Lone Nielsen
Yet again, Kursuslex opened the doors for the Meetings and Events Fair at Forum. Some 316 exhibitors were present and there were more than 2,000 visitors.
been employed with Marriott and Arthur Hotels. Koncerthuset also hosts the event in which MPI awards its annual prizes on April 27. Already now there are several assurances of continued presence at the popular fair next year, which recurs at the beginning of March 2017.
In a constantly developing market, several seized the opportunity to stand out in a very creative way. Kyst-
vejens Konferencecenter near Gren책 revealed the possibility of arranging a conference or meeting on a sandbar wearing wading trousers and offering samples from Nordisk Tang. The stand of concert centre DR Koncerthuset was manned by new sales manager Claus Vest Petersen, who joined on April 1. Claus has previously
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17/02/2016 11:42
21-03-2016 11:05:47
By Anne Marie Barsøe
MPI AWARDS
– WITH A NEW NAME THIS YEAR ... and a new jury, new categories and new criterias – but will still be a spectacular party! The Danish Events & Meetings Awards 2016, or DEMA, is the brand new name for MPI Denmark’s award show and industry celebration, which will take place on April 27 in the DR Concert Hall. But the previous MPI Awards have done much more than just change names. MPI has partnered with Business Events Denmark, Wonderful Copenhagen, the Confederation of Danish Enterprise and Creativity & Communication, and with DEMA they will create a more distinctive platform and real leverage for the industry. The ambition is that DEMA will be a rallying point for the meeting and event industry. It will both pay tribute to the best perfor-
mances and results and act as a central source not just for inspiration but also for real knowledge sharing. It will also focus on development, innovation and best practices within the 10 categories, which you can nominate the industry’s best initiatives for. In the nomination, you need to document what benefits the nominated meeting/ event activity has resulted in and what real value the meeting/event has contributed. A new jury with carefully assembled profiles and with Steen Møller from Business Events Denmark - VisitDenmark in charge as the jury president will focus on the very important added value that well thought-out events and meetings can contribute to organisations and companies. If you would like to attend the Danish Events & Meetings Awards 2016, which also boasts high-level networking, with top-class enter-
tainment featuring Medina, Burhan G and Emil Thorup, and you would like to know more about the jury or nominate a great initiative, then go to: www.mpidenmark.dk/dema16 See you at DEMA!
Meeting Professionals International (MPI) is the largest and most vibrant global meeting and event industry association. Founded in 1972, the organization provides innovative and relevant education, networking opportunities and business exchanges, and acts as a prominent voice for the promotion and growth of the industry. MPI membership is comprised of approximately 18,500 members belonging to more than 80 chapters and clubs in 22 countries.
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No357
DBTA
By Anne Mette Berg General Manager, Danish Business Travel Association
NO LIMITS TO SHARING The sharing economy has provided new opportunities, and many companies are considering how both Uber and Airbnb can be incorporated into their travel programs. But corporate travel managers are sceptical – what about security, insurance and payment? The DBTA secretariat shares offices with Kasper, Lars and Christian from Regus on Langebrogade. Kasper is an entrepreneur working on building a portal that brings together course providers so that the consumer can quickly get an overview of courses on just about anything. Lars works for a global group that offers companies a portal where videos can be shown to many people simultaneously. And Christian is developing an app that allows you to order and buy coffee at a discount. All three are excited about sharing. Kasper is a frequent user of DriveNow and Spotify, Lars is crazy about coffee and happy to share his knowledge of good food and great coffee with the office. Christian has a bit more experience, with both a shared dog and a shared child, but he and some friends are also starting to think about ideas for a new app where you can share coffee machines, tools and furniture that you don’t need all the time. But what is a sharing economy? In a recent lecture at Hildebrandt and Brandi, Jesper Bove-Nielsen said that the sharing economy is a new economic reality, based on the massive digitisation of the last 20 years and the incredible digital resources we have access to. At the DBTA, we try to keep up with trends in all parts of the travel and meetings industry and it is difficult to avoid the sharing economy in our world too. The very concept of a ‘sharing economy’ must be qualified, as everyone has realised that Uber and Airbnb are no longer really part of the sharing economy but rather the platform economy. Uber now refers to itself as an ‘on-demand service’. Neither can you avoid the economy. You get quite dizzy when you try to think of the consequences for the overall economy,
so I will refrain from doing so in this column. Because you, of course, have to pay tax and VAT for our society to function, the environment and resources must be considered and laws must be respected. Lots of new opportunities Nevertheless, the sharing economy is fascinating and the travel industry can learn a lot from the many young new companies and get fresh ideas about how to offer services and innovate in its own business by collaborating with these new idea smiths. I know from our own members and the GBTA that many companies have already started to consider how to work both Uber and Airbnb into their travel programs. Travellers are not afraid to use new opportunities, while corporate travel managers are a bit more sceptical – because what about security, insurance and payment and so on? But all the practical stuff can be worked out along the way. A new player on the meetings market is Gaest. It writes on the front page of its website: “Every day thousands of square metres stand empty in Denmark.” These empty spaces can be anything from classrooms, gymnasiums and sports halls to corporate meeting rooms and canteens. So they want to let the sharing economy loose in the meeting room and try to bring all kinds of venues together in a single platform. There are no real limits to what can be shared and this is a development worth following – regardless of the industry. At the DBTA, members share knowledge with each other. We have done this for many years and it will probably never go out of fashion.
Danish Business Travel Association has around 120 members, including around 40 travel managers, while the others are suppliers for the travel industry – e.g. airlines, hotels, car rental, travel tech firms and more.
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HOLD KONFERENCE PÅ HOTEL SP34 ET AF VERDENS BEDSTE NYE HOTELLER CONDÉ NAST TRAVELER HOTLIST 2015
ALL-INCLUSIVE KONFERENCE I LATINERKVARTERET Hotel SP34 er Københavns luksus boutique hotel med state-of-the art teknologi i unikke omgivelser med karaktér; privat biograf med 24 pladser til det særlige budskab, tre plenum lokaler til større møder, fire grupperum til workshops og en chambre til de sofistikerede og uformelle møder. Og så er alle vores konferencegæster selvfølgelig inviteret til Wine Hour fra 17:00-18:00 i hotellets lobby bar. Brøchner Hotels driver anderledes boutique hoteller i hjertet af København: Hotel SP34, Hotel Danmark, Hotel Astoria og Avenue Hotel Copenhagen.
www.brochner-hotels.dk
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No357
Luxury travel
IRISH ROMANCE By Kitt Andersen
The Powerscourt Hotel Resort and Spa in Ireland boasts five-star luxury in five-star surroundings. The only drawback – you never want to leave. Powerscourt Hotel Resort and Spa Built in 2007, this five-star hotel is situated in the most beautiful Irish countryside with tall beeches and Sugar Loaf Mountain as a scenic backdrop. Powerscourt is one of Ireland’s most renowned estates with a waterfall, 47 acres of garden and plenty of history. The hotel is a member of the Autograph Collection, Marriott International’s portfolio of independent properties. Where? The hotel can be found a 35-minute drive from Dublin Airport and 25 minutes from the centre of Dublin. The nearest village is Enniskerry, with pubs and shops about a mile from the hotel. How? A taxi from the airport is approximately 90 euros. Alternatively, you can take the bus to Bray (13 euros) and get a taxi from there (16 euros).
Meetings Some 1,111 m2 is dedicated to meetings and events, including seven meeting rooms that can be used for breakout sessions, for instance during conferences. Weddings and large parties are also held in these beautiful surroundings. Activities A 2,790 m2 luxury spa and 20-metre pool decorated with Swarovski crystals, plus the Powerscourt Golf Club with 36 holes. In addition, plenty of trekking opportunities in the Wicklow Mountains, seeing Ireland’s biggest waterfall, fishing at Tinnahinch including instruction, horse riding, driving off-road, and attending a cooking school with one of Ireland’s best-known chefs Catherine Fulvio. Moreover, the 47-acre Powerscourt Gardens dating from 1731 were recently ranked number three in a top 10 list of the world’s gardens in National Geographic.
How big? The hotel has 200 large rooms of which 92 are suites. The presidential suite has a roof terrace, outdoor Jacuzzi and view of Sugar Loaf Mountain. A lot of the rooms have windows with floorto-ceiling panoramic views.
Pros Fantastic comfort, very well-kept and ultramodern with speedy internet everywhere, TV in the bathroom mirror and a touch panel to control light, air-conditioning, etc. Gorgeous spa and pool area, excellent meeting facilities and, last but not least, a classic Irish pub with Guinness on tap situated on the third floor.
How much? Rooms from 1,350 to 4,550 Danish kroner. The presidential suite costs around 25,000 kroner. Various package deals.
Cons You can’t easily just pop into Dublin, but then again you don’t really want to leave either the room or the hotel. powerscourthotel.com
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tels
arthur ho
SE INDENFOR FØR MØDET Gå på www.kONGaRThuR.Dk og vælg MØDER. her kan du se konferencecentret og alle møderum 360 gr. med Google Street View. Og husk, mødepakkerne på kong arthur er altid all-inclusive, dvs. ingen ekstra poster på regningen.
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MICE
Af Kitt Andersen Foto: Preben Pathuel
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STAND BY LOUNGE 3
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By Kitt Andersen Photo: Preben Pathuel
In the middle of March, Stand By yet again held a lounge for employees in the travel industry. It took place at First Hotel’s Twentyseven in Løngangsstræde in central Copenhagen, and the about 40 participants were welcomed by hotel manager Cecilia Mauritzson who offered something to eat and drink. Stand By’s managing director Stig Thygesen also welcomed everybody and told about the magazine, among other things. The last couple of months the focus has been on a renewal of both content and design which premieres with this magazine.
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1. Form the left Esben Bak, Nordea & First Card, Lisbeth Simonsen, director of sales Denmark First Hotels and Alex Adler, sales director EuRopcar. 2. Stig Kaspersen, Portugals Turistbureau together with Caroline Dallin, PR & marketing Atout France and Jette Ward, market representative Denmark Visit Britain. 3. SAS’ new sales manager from 1/2 Michael Hansen also showed up at the Stand By lounge. Here together with Gitte Nielsen, sales manager at Stand By and Dan Kjølhede Laursen, nordic sales director Europæiske ERV. 4 . Alex Adler (left), sales director Europcar and Kim Borgaard, regional sales manager Scandinavia Chapmann Freborn, found a good spot next to the buffet. 5. Peter Rasmussen, regional commercial manager BA and owner of Stand By, Lars Thuesen. 6 . Hotel manager Cecilia Mauritzson pous wine, while Allan Petersen, sales manager fra Cathay Pacific, and Jan Oluf Madsen, commercial director Falck Global Assistance, are looking.
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FIRST HOTELS MEETING & CONFERENCE Are you looking to host a large conference, workshops for smaller groups or seeking a dash of luxury for a grand occasion? First Hotels offers a wide range of destinations to suit every need, welcoming a total of more than 8,000 conference and meeting guests. Each individual hotel offers its own unique touch. Our highly professional staff will ensure on-time scheduling and smooth-running logistics, while you handle the most important – your conference guests. PRO U D MEMBER O F
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No357
OPINION
By Henrik Lykke Hansen Director account management i ProCon
THERE IS SOMETHING WRONG IN THE TMC WORLD – OR DOES IT JUST NEED CLEANING OUT? Henrik Lykke Hansen, account management director at ProCon, has no difficulty seeing the challenges in a market that has been under constant pressure in recent years. I have just taken part in Travel Technology Europe 2016 in London – one of the biggest, if not the biggest trade fair where Travel Management Companies (TMC) meet with their customers and suppliers and seek new ideas and knowledge about how the individual TMC can get a much more efficient setup in daily life. Many have jumped on the competitive bandwagon, which for several years has subscribed to the idea that if only the volume is in order, it is perfectly fine to compete at a sharp price. The wagon is about to be parked and thoroughly so as more and more are having a hard time maintaining a black bottom line. Pressure on prices Until 2012-13, there was not heavy investment in new technologies and solutions in the UK that could help lower the production cost per unit. The traditional GDS-sponsored online tools or applications were and still are used in raw volumes. The problem is that the customers, businesses and travellers demand ‘payback’, or payment in the form of lower fees for the production the companies and their employees ‘run through’. Additional tools have had strong showings in the field through vendors like Concur and KDS, which have both signed partner agreements with corporate travel agencies. In my world, the intention of the agreements is just that the technology supplier should ensure that their corporate booking tools, travel reimbursement systems and not least the risk and compliance are completely on the table for the travel agency customers and ensure the travel agency a ‘cheap’ delivery of tools for their clients. But at the same time – and this is where the agencies do not have a game-plan in place – this also puts pressure on the price the agencies can get for their services. The traditional so-called managed travel programs are under tremendous pressure, as many cannot get their revenue to hang together with the service the customer expects and has been accustomed to through their TMC.
Numbers back into the black The enterprising director of a Danish business travel agency told me three or four years ago that if the agency could generate 70% of the bottom line, the rest – including the black numbers – should come through direct subsidies primarily from the involved Global Distributions Systems (GDSs), but also from the other stakeholders on the supply side. Another good example of the supplier paying for the party is that one of the four major GDSs pays the individual TMC up to $5 to move segments from a competing GDS. A third bad sign is that the travel agencies in several markets in Europe are competing at a transaction price per service (flight, hotel, etc.) at a level equivalent to about 25-30 kr. and as low as 10-15 kr. in order to attract new customers. More regulations A further challenge discussed at TTE 2016 was the austerity measures that BSP/IATA is establishing, which will affect the liquidity of many travel agencies. The restraints relate to the frequency of their BSP payments and not the least a new initiative from IATA. An initiative that involves a monthly 5% credit limit control, some travel agencies fear will regulate their business into recession. If the increase is more than the 5%, the individual TMC will have to go out on the ‘grey market’ – or alternatively purchase tickets directly from the airline – if the business is to be sustained. Several of the TMCs I spoke to are seeing the addressed credit limit, which is a first step towards getting NDC introduced ‘overnight’ – strongly supported by IATA, which prevents setups where the individual TMC can act as a merchant by issuing BSP flight tickets. The above examples are not the only signs in the crystal ball of regulations that are in progress. The troubling thing about the situation is how poorly prepared so many are!
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No357
Technology
THE CLOSET IN THE CLOUD By Kitt Andersen
not geared up to this tempo or adjusting One of the new ‘disruptors’ that is chantheir business models to the new market ging our travelling habits is Dufl, which conditions. It’s a reality some companies won an award at the Business Travel don’t recognise until it’s far too late. Show in London in February. So far, this Hver måned får SAS 50.000 nye EuroBonus-medlemmer – At the 22nd Business Travel Show, which business has handled more than 5,000 sidste år rundede tallet 4 mio., hvilket SAS markerede ved at was held in London at the end of suitcases and got business travellers used dekorere to Boeing 737’ere med teksten ”We are 4.000.000 February, the new Business Travel Show to packing their suitcases via their mobile members. Join us.” Disrupt Award was launched. The show phones. placed 10 free stands at the disposal of entrepreneurs in the new Launchpad ‘Disruption’, one of the great buzzwords area, and participants at the show plus of our time, is about new ways of doing a panel of judges could vote to pick five business. With the help of new technolfinalists. ogies and speed, small companies are The finalists were Dufl, TravelPerk, Flitgaining ground and challenging the ways, Beepry and beTravelwise, all of old, well-established businesses that are
which are exciting new companies with unorthodox approaches to the industry. But neither the participants nor the five judges at the show were in any doubt as to the winner. For good reason, Dufl won three hours of consultancy with travel tech expert and investor Matt Zito and the Travel Startups Incubator team, as well as a stand at the Business Travel Show in 2017 – a prize worth a total of 8,000 pounds. No more washing or ironing “Winning was a huge step forward for us. It confirms our business model and
THE OTHER BUSINESS TRAVEL SHOW DISRUPT AWARD FINALISTS BEEPRY The Italian company Beepry’s search service is designed for travel bureaus and revolves around Beepry’s mathematical algorithm, which is said to be more complex and therefore differs significantly from others in the same category. Beepry’s search engine quickly compares flights and hotels on hundreds of travel sites, including those of OTAs and airlines, and has travel guides for offline use. Learn more at beepry. com.
BETRAVELWISE Security and risk assessment is always a relevant subject for business travellers. BeTravelwise has an extensive programme to teach them how to handle a wide variety of situations around the world. Teaching techniques include small online courses lasting 20 minutes per session, and subjects cover everything from traffic accidents and minor mishaps to kidnapping and terrorism. Learn more at betravelwise.com.
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med Star Alliance.
the fact that Dufl really is ‘disruptive’,” enthused George Meek, managing director for the EMEA region. “We owe the Business Travel Show a big thank-you for the support it has shown to entrepreneurs such as Dufl. Without this chance, it would not have been possible for us to participate in the show and meet so many influential buyers.” Founder Bill Rinehart got the idea for Dufl while waiting for a taxi one Friday during a business trip to London. He was heading for the railway station, from where he would proceed to the airport and then home to Phoenix, Arizona. He was already dreading his arrival, when he would have to unpack, wash, make his way to the cleaners and then re-pack everything so he would be ready to go to New York the following Monday morning. He thought there must be a service out there that could take his suitcase from one place to another and also wash, iron, clean and repack the contents – a service that could, in addition, relieve him of having to wait for his luggage at the airport and then lug it with him into taxis, trains, airports and client meetings. He did a bit of research, but all he found was the possibility of having his luggage forwarded. He also found a niche that was waiting to be filled. En route to Europe and Asia For Rinehart, it was a short journey from idea to action, and with the slogan ‘Changing the way the world travels’, he launched Dufl in early 2015. Initially it is available only in the US, but the firm expects to expand into Europe and Asia during 2016. ”Right now we offer services in the US.
TRAVELPERK The Spanish company TravelPerk seeks to renew the way businesses book and manage travel. Its philosophy is that while vacationers have a myriad of travel-planning aids and apps, the offerings for business travellers are far more limited, while prices are already negotiated and often higher than on the open market. The focus is to “make business travel booking and management suck less.” With experience from Skyscanner, Booking.com and others, TravelPerk has a clear vision of what the user experience should be like. It also works with reporting, analysis and the possibility of uploading receipts during a journey. Learn more at travelperk.com
American travellers can also have their cases delivered to the large business hubs in Europe and Canada as well as Hong Kong, Singapore, Tokyo, Melbourne, Sydney, Bermuda and the Bahamas, and we are continuously adding new cities to our list. We also have customers living outside the US who have a Dufl closet for all their trips to the US. This saves the trouble of handling baggage and going through customs during business trips in the US”, says Andrea Graziani, Dufl’s chief marketing director. Of course, it’s natural to ask whether there is a basis for such a service. Does a busy businessperson really not have time to wash his or her clothes and pack a suitcase? The answer, apparently, is no. Together with its FedEx partner, Dufl has so far handled 5,000 shipments to more than 500 American cities plus 18 cities in 14 other countries.
HOW DUFL WORKS 1. Clothing, shoes and accessories are picked up at the home address and shipped to a local storage site, where everything is photographed, cleaned and stored. 2. Before your next trip, go online via your Dufl app and pack your suitcase based on the photos that have been taken of your clothes and accessories, then state when and where your packed suitcase needs to be waiting for you. Learn more at dufl.com
FLITWAYS Based in Los Angeles and offers ground transportation. Flitways has more than 15,000 cars at its disposal in 125 cities, and it covers 400 airports. The idea is to give business and vacation travellers more choice as to transportation, which can take place via taxi, limousine or airport transportation. Flitways operates with both pre-bookings and bookings on demand. The ambition is to become an integral part of the GDS and OTA offerings, but services can also be booked direct. So far, partners include Concur, Xerox and Amex. Learn more at flitways.com.
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No357
A Day at the Office
NOT JUST A SUPPLIER Peter Cramon is managing director for 28 employees in the Nordic region, where Travelport has just over 100 customers. Travelport has a presence in around 180 countries and has more than 3,700 employees.
By Kitt Andersen
At the turn of the year, Peter Cramon was appointed managing director for the Nordic region for Travelport, which in March topped 150 airlines represented in their new Branded Fares & Ancillaries platform, including the recent addition of SAS. (Stand By, London) In a break between a customer visit and a conference call, I managed to meet Travelport’s new managing director, Peter Cramon. Not at the office on Bredgade in downtown Copenhagen, but at Travelport’s stand at the Business Travel Show in London at the end of February. “Most of my day is made up of meetings and a very full inbox that I try to keep under control. In addition, I travel three or four days a week, primarily in the Nordic region, but also to our headquarters in England,” says Cramon, who is also in the Northern Europe management team. Travelport is on its way to getting a firm hold on the Scandinavian market with its travel commerce platform, which the company has developed over the
last four years for more than 400 million dollars. The platform includes so-called rich content and ancillary services from more than 150 airlines, including SAS and Lufthansa in addition to more than 550,000 hotels, 42 car rental providers, taxi transit, theatre tickets, restaurants and many other additional options. Individual solutions For Peter Cramon, the daily focus is currently on building up the Nordic organisation and ensuring cooperation across national borders within the Travelport group while he works directly with the company’s customers. “Throughout 2015, we have worked to transform our organisation. This will continue and is a really exciting challenge for me as the new director. We not only want to be a strong technology provider but also a competent collaborative and business partner,” he explains. This is being done through individualised account teams that are tailored to each customer, where there one is focused on being a good sparring partner on the
business side and another is responsible for the technical side and for making sure the travel consultants have the right tools. Big support network “We want to be invited into our customers’ business planning in order to serve them in the best possible way. It is also important for us that both management and users can quickly see that there are advantages to our system. It fills a large part of my daily work,” says Cramon, who with a large support organisation can follow the latest trends and also bring in specialists from the company’s large network to deliver best practice, when there is a need for it. But Travelport also has in-house developers sitting in Copenhagen and Oslo, and within a few days they can develop a bid for a new tool that can help a client with a specific need. “We want to attract new customers, but the first priority is to make our existing customers happy. They need to have a very good experience as our customer.”
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WHOLESALER SEES NORDIC TREASURE Stockholm.
By Howard Jarvis
Global travel wholesaler Tourico Holidays says it increased room nights in Scandinavia by 60% year-on-year in 2015, resulting in a 35% gross revenue rise. US-based Tourico, which brands itself as the world’s fastest growing travel wholesaler, also signed eight Exclusive Deals agreements with hotels in the Nordic region. The deals are pre-purchased hotel room blocks, guaranteeing clients discounted rates of up to 60% off the retail rates. They were made with hotels in Copenhagen, Oslo, Stockholm, Gothenburg and Malmö, and the company expects to have 20 of them in the region by the end of 2016. Tourico Holidays has nearly 5,000 distribution clients in more than 100 countries and says it has the power to drive demand
to a particular region of the world, rather than just service it. Steve Skidgel, Tourico’s executive vice president of global product development: “As large suppliers in Scandinavia continue to partner with Tourico, and as the company continues to dedicate additional resources to the market, we anticipate that the growth in this region is just getting started.” He added: “With room nights, bookings, Exclusive Deals agreements and partners all increasing in 2015, we expect that momentum to continue building throughout this year. Suppliers and distributors alike are beginning to realise that Tourico can help their businesses reach their full potential.”
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No357
Baltics
STOCKHOLM CRUISE PAX RECORD
Photo: Ola Ericson
Stockholm saw a record number of cruise passengers in 2015 and expects figures to be high again in 2016. International cruise passenger numbers increased to 530,000, up by 60,000 from 2014. The number of ferry passengers was also high, though a slight reduction on the year before, at almost 11 million passengers. Ports of Stockholm comprise a number of port areas. In summer, Stadsgården, Skeppsbron and Frihamnen are favoured by cruise liners. Stadsgården also has extensive ferry traffic to Finland and scheduled cruises to Åland. From Frihamnen there are ferries to Riga and St Petersburg. More than half a million cruise passengers are now visiting Stockholm between April and October each year, arriving on around 250 ships. In 2015 the city also saw a record number of turnarounds – when passengers begin or end their cruise, meaning extra nights ashore – at 53 vessels compared to 42 in 2014. Stockholm prides itself on the fact that 70% of cruise ships offloaded their waste during their call. Ports of Stockholm is one of the few ports around the world with facilities to accept black and grey water from vessels, from toilets, showers and galley kitchens, a service included in the port fee.
WAR & PEACE TOURISM
Gallery Park Hotel, Riga
LUXURY PAN-BALTIC TRAVEL Three luxury hotels, one in each Baltic capital, are cooperating to attract guests on pan-Baltic travel in a program called Baltic Pearls. The upscale boutique hotels have different owners but see prospects in marketing for guests considering a tour of Tallinn, Riga and Vilnius. Special attention and benefits are promised at the distinguished properties, all three of which are members of the prestigious Relais & Chateaux group. Three Sisters Hotel in Tallinn, Gallery Park Hotel Riga and Hotel Stikliai in Vilnius pride themselves on high standards and have seen many famous guests stay in their suites over the years.
Interest in “War & Peace holidays” to Lithuania and Latvia has risen since the popular six-part BBC TV series was screened across Europe this winter. Filming was made in the Baltics as well as in St Petersburg, Russia, and the story is based on Tolstoy’s famous novel about Napoleon’s bloody battles that took place there. Encouraged by articles in the UK press, tour operators such as Baltic Holidays and Baltic Travel Company are publicising private tours to the region that “follow in the footsteps of the BBC drama” to easily accessible locations like Vilnius’ Old Town, the open-air museum of Rumšiškės and Rundāle Palace in Latvia, all of which featured in the €21 million series. The French emperor and his massive Grande Armée, half a million strong, passed through Lithuania, then part of tsarist Russia, on their ill-fated campaign in the summer of 1812. The few pitiful survivors retreated along the same route that winter in temperatures below -25°C, pursued by bloodthirsty Cossacks.
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No357
Baltics
Old Town, Vilnius
VILNIUS RAISES ITS MICE PROFILE
NORDIC INTEREST
Tank driving, AK47 shooting, canoe polo – the Lithuanian capital has many exciting incentives, and it is hosting bigger congresses too. But there are a few drawbacks.
Scandinavia is showing increasing interest in Vilnius. The yearly show Convene is also contributing to strengthen the profile for the city as a good place for meetings and events.
The Lithuanian capital Vilnius is raising its MICE profile with some high-profile events and unique incentives. But despite state-of-the-art venues, the city is constrained by conveniently located accommodation and large dining spaces. For incentives, Vilnius is ideal. Tank driving, AK47 shooting, Soviet bunker experiences, canoe polo, quirky immersions in local folk culture – these and more are tailor-made by DMCs and incoming business travel experts like Baltic Travel Group (BTG) and Via Hansa. Dining with locals is another new trend starting to take off for small groups. The city is starting to lure meetings with participants in their thousands. In August, 1500 delegates are expected for the European Association of Archaeologists. Last November, BTG organised a 4500-delegate leadership congress.
BTG’s MICE chief Daina Kigiene says she is seeing growing interest from corporate groups from Sweden and Norway, but not yet from Denmark. She stresses that in Lithuania’s favour are excellent hotels, fast air connections from Scandinavia, and memorable sights like Vilnius’ picturesque Old Town. But while Vilnius boasts multifunctional venues like the 8000-capacity Siemens Arena and 4000-capacity Litexpo exhibition centre, the city’s biggest hotels are not next door, meaning extra logistical costs. Instead, meeting planners tend to favour combined venues like the Radisson Blu Lietuva, which has a choice of 17 halls, and the out-of-town corporate-event-friendly Vilnius Grand Resort, which has a golf course and many teambuilding possibilities. The Vilnius Convention Bureau organises regular fam-trips for meeting planners, the next scheduled for the end of April. Also key in raising the city’s profile is Convene, an annual expo for the meetings industry held each February in Vilnius, which has suppliers from the Nordic and Baltic countries and which many participants say is as useful as IMEX or IBTM.
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HOLD KONFERENCE PÅ HOTEL SP34 ET AF VERDENS BEDSTE NYE HOTELLER CONDÉ NAST TRAVELER HOTLIST 2015
ALL-INCLUSIVE KONFERENCE I LATINERKVARTERET Hotel SP34 er Københavns luksus boutique hotel med state-of-the art teknologi i unikke omgivelser med karaktér; privat biograf med 24 pladser til det særlige budskab, tre plenum lokaler til større møder, fire grupperum til workshops og en chambre til de sofistikerede og uformelle møder. Og så er alle vores konferencegæster selvfølgelig inviteret til Wine Hour fra 17:00-18:00 i hotellets lobby bar. Brøchner Hotels driver anderledes boutique hoteller i hjertet af København: Hotel SP34, Hotel Danmark, Hotel Astoria og Avenue Hotel Copenhagen.
www.brochner-hotels.dk
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No357
Events
HUGE TURNOUT AT HERNING In February, Messecenter Herning was again the setting for Scandinavia’s biggest travel trade show. The Danish Travel Show attracted 61,885 visitors this year and all 14 halls at MCH were in use.
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By Henrik Baumgarten 1. Risskov Travel Partner director Annelise Dam Larsen, left, with Turkish Airlines’ three general managers in Denmark. The company serves over 250 airports worldwide, only three of which are headed by a woman – including two in Denmark. The trio are Hatice Pinar, second from left, from Aalborg Airport, Harun Köse from Billund and Pinar Ayvaz from Copenhagen Airport on the right. 2. Things are going well at Billund Airport, soon to open new Finnair flights from Helsinki as well as British Airways routes from London Heathrow and Air Berlin deploying larger aircraft from the German capital. From left, airport director Kjeld Zacho Jørgensen, Finnair country manager Robert Öhrnberg, Lina Nordlander of Air Berlin, Jette Nørskov of Danish Sun-Air and Peter Rasmussen, BA’s northern Europe chief.
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25 97 00 0 7 5 4 + call us at e s a e l p rtising rdic.com For adve o n g t t @ to sales or write y 4th a M s i e n i Deadl
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The Dominican Republic Tourist Board visited Herning. In the frame, from left: Ruben Santana and director Patricia Polanco de Olmos, with Pia Kitten Sørensen who represents the destination in the Nordic region through her PR agency Target Tourism.
Aalborg Airport director Søren Svendsen, left, and vice president Kim Bermann, with Nancy Justinussen, sales manager at the Faroese Atlantic Airways.
SAS was in Herning, among other things to attract more EuroBonus customers. At the exhibitors’ function after closing on Friday, marketing manager Kenneth Christiansen kept company with colleagues Jeanet Andersen, left, and Sofie Friman Brix.
Asger Domino, owner and director of Stjernegaard Travel as well as chairman of the Association of Danish Travel Agents and Tour Operators, with colleagues Stine Meinertsen, left, and Tinne Dejgaard Madsen.
ANONNCE
Blødt mudder og barske riddere Pakket ilbu til besø g i byedn :
Den lille by Bad Bramstedt har med sine 13.500 indbyggere siden middelalderen været handelscentrum i den sydlige • 2 ove rn atn in g e r • E n ke lt ende af Hærvejen. v æ re ls e i fi re s tj e € 19 9,0 0 rn e t h o te I dag repræsenterer den l - dobbe lt € 1 5 9,0 • 2 læ k re 0 p ro p e m o rg e n b afslapning og er bl.a. kendt rs o n u ff e te r • Et mud for sine helsebringende d e rb a d • 1 g rati s • 1 gang ma mudderbade. a d g a n g ti ssag • Fri a d g
l R o la n d
S k a l re se
-O a s e (f ri
rv e re s m
e lu ft sb a d
m e d v a rm Landskabet midt in d st 7 d a n g ti l h t vand) a g e in d e o te ll e ts n. i det holstenske sauna- o g w e ll n e • 1 dags s s o m rå d le je a f c y landbrugsland • Ko r t ov e ke l e r c y ke linviterer blandt e ll e r v a n • G ra s ti s d re s ti e r a d g a n g ti meget andet på l W il d p a • B ro c h u rk E e k h o re ove r B lt cykelture, ridning på hesteryg, a d B ra m s te d t o g omegn vandreture og kanosejlads. For eksempel ture ad en af Bad Bramstedts to krydsende historiske ’hovedlandeveje’, Oksevejen, som vi i Danmark bedst kender som Hærvejen, og langdistancecykelstien, Munkevejen, som strækker sig fra Glückstadt, der blev anlagt af Christian IV som konkurrent til Hamburg, og til Femern. Gennem sine specialiserede klinikker er Bad Bramstedt blevet kendt langt ud over de regionale grænser som et hjemsted for sundhed. En Tourismusbüro Bad Bramstedt specialitet er bevægelsesbadet, som tilbydes i Klinikum Bad Bramstedt. Bleeck 17-19, 24576 Bad Bramstedt, Tel.: +49 (0)4192 / 506 27 Med sine vandbehandlingsbassiner og krydderihaver byder kurparken www.bad-bramstedt.de/Tourismus; Email: touristinfo@bad-bramstedt.de på både afslapning og oplevelser for alle sanser.
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Events
EXHIBITORS DELIGHTED WITH FERIE I FORUM TRAVEL FAIR 1 The January holiday fair at Forum was, according to the organisers and many of the exhibitors, two successful days with a quality-conscious audience very willing to buy. The more than 70 exhibitors were visited by less than 6,000 guests – an annoying drop from the 7,400 at the opening of the same fair last year. But many of the exhibitors were enthusiastic about the quality of the visitors.
MPI SEMINAR AT NØRREBROS BRYGHUS BREWERY MPI held a seminar in January with the topic Meetovation, at Nørrebros Bryghus in Ravnsborggade. The event commenced with a Members’ Lounge for new members and guests, followed by a welcome by both MPI President Karin Krogh and Lene Weng of Nørrebros Bryghus. Lene presented the many possibilities for hosting meetings, seminars and conferences in the inspiring surroundings of Bryghuset – literally ‘the brewhouse’. Steen Møller from Visit Denmark then introduced the subject of Meetovation and briefed the guests on Meetovation’s tools. The afternoon ended, naturally, with a cold beer – fresh from the barrel.
In the picture, from left: MPI President Karin Krogh, Steen Møller of Visit Denmark and Pernille Beck, Project Manager Seminars, FLSmidth
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1. The team behind this year’s Ferie i Forum, from left: Jesper Schou from the Ticket Office, Brian Holm Otte from Inter Travel, Jan Møller, no longer with Gouda Travel Insurance, Britta Anastassia Brix from Forum, Karsten Lindholm Pedersen from the Ticket Office and Linda Skytte, also from Forum. Photos: Preben Pathuel 2. ‘The Snobs’ Martin Buch and left Rasmus Botoft, entertained at the exhibitors’ party at Ferie i Forum, here with Lene Bugge from Spot on Travel, Aarhus
ICS NEW YEAR’S RECEPTION In February, International Conference Service (ICS) held its annual New Year’s reception at its offices in Hellerup. The event included presentations by Helle Svanborg, head of exhibitions and conferences at Dansk Lægemiddel Information (Danish association for information about medicines), citing the rules for sponsorships and exhibitions at medical congresses, and Kirsten Talbro Laraignou, who is responsible for conferences at the Praktiserende Lægers Organisation (Danish general practitioners’ organisation). She reported about her experiences of PLO’s large assembly in 2013, which in the course of three weeks required meetings for 8,000 participants to be arranged.
ICS Director Per Ankær (centre), who opened the reception, flanked by, left, André Fog Jensen from the ICS office in Odense and Johan Menso from the office in Malmö
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NEW - m&it 210_297+3.pdf
1
26/02/2016
14:52:28
Making business a pleasure
Conventions don´t have to be conventional A business trip to Madrid seems less like hard work than most. Sunny weather, conveniently located conference venues and gourmet lunches are just some of the bonuses for when you visit on business. way to recharge before sampling the vibrant nightlife. Relax over tapas in an outdoor cafÊ or dance until dawn. Whatever you do, Madrid is the business.
info.mcb@esmadrid.com (+34) 91 758 55 28 www.esmadrid.com/mcb
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MID-ATLANTIC JUST GETS BETTER AND BETTER For the 24th time, Icelandair held its Mid-Atlantic trade fair in February, this year gathering a total of 850 participants in Reykjavik. Here, travel agencies meet representatives from the company’s destinations in Europe and North America, as well as Iceland. Next year’s Mid-Atlantic is held on January 27-29. 1. Some of Icelandair’s employees during Mid-Atlantic, from left, Sigridur ‘Sigga’ Sveinsdottir, sales manager in Denmark, Scandinavia chief Bjarni Hardarson, Jeanett Dungal, head of group sales in Denmark, Bergthora Jonsdottir from the Scandinavia marketing department and Thor Thordarson, marketing manager for Scandinavia and Finland 2. Faroese airline Atlantic Airways was represented by Maria á Lofti and Sales and Marketing Manager Árni Olsen.
3. Among the Danish suppliers were, from left, Pernille Hellweg Bengtsson from Copenhagen’s biggest hotel group Arp-Hansen, Henriette Laursen – ordinarily a representative of Billund Airport but raising the flag for LEGOLAND at Mid-Atlantic – and Lars Thybo, head of the Hotel du Nord in Copenhagen 4. Representing the American destinations were, among others, from left, Sherri Mullery from Bloomington in Minneapolis, Karin Gert Nielsen representing California, Sales Director Douglas Killian from America’s largest shopping centre, Mall of America in Minneapolis, and Cheryl Offerman from Meet Minneapolis
5. Participants from Danish travel agency Arctic Adventure, from left, Hannah Scott Olesen, Peter Morell, Caroline Friis-Ellis 6. Lene Bugge (centre) of Aarhus travel agency Spot on Travel met with, among others, Gary Schlüter from Rocky Mountain Holiday Tours in Denver, where Jayne Ann Buck is Visit Denver’s head of communications with travel agents.
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VW 12768
Upptäck
SydvAstra England
Balloon Fiesta, Clifton, Bristol
För mer information och vår nya katalog över företag i resebranschen besök trade.visitbritain.com/southwestengland 73
VW 12768 Stand By4 Mag ad (Swedish) A4.indd 1 70-77 I Byen.indd
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No357
Events
60 YEARS WITH STIG THYGESEN
Stig Thygesen (centre) flanked by, from left, Nordic director of Kenya Airways Per Carøe, travel industry analyst Ole Egholm, Atlantic Airways’ station manager at Copenhagen Airport Per Levring and the birthday boy’s boss and collaborator Lars Thuesen
The former CEO of the handling company Novia at Copenhagen Airport celebrated his 60th birthday in February. Since Stig quit Novia, he has been CEO of Lars Thuesen’s holding company Nosca. One of the companies in Nosca’s portfolio is Scandinavian Travel Media, responsible for, among other things, standby.dk, takeoff.dk and the magazines Stand By and TTG Nordic. Stig Thygesen has been Managing Director since last autumn. “You are loyal, honest and good at communicating and you have the ability to listen. You are a bit older, but your mind is still young,” Lars Thuesen said in his speech.
HOTEL CHAIN PREDICTS RECORD GUEST NUMBERS Copenhagen’s biggest hotel chain expects, for the first time, to welcome more than a million guests this year. The Arp-Hansen Hotel Group foresees increasing demand in the ‘high end’ market. While the group saw around 950,000 overnight guests last year, Executive Vice President Sales Birthe Becker Schultz expects that figure to pass one million in 2016. She recently told Stand By about this when we met her at Arp-Hansen’s annual workshop for incoming and business travel agents and corporate customers. The event at the Tivoli Hotel & Congress Centre in Copenhagen had more than 360 registered guests. Arp-Hansen has 11 hotels in Copenhagen. At the beginning of next year, it will open its first property in Aarhus, a 2-star WAKEUP hotel with 312 rooms. Arp-Hansen has 3,700 rooms so far, more than 20% of Copenhagen’s hotel capacity. Their next project in the Danish capital is the opening in summer 2017 of their first hostel, with 280 rooms and approximately 1,000 beds in Nyropsgade next to Vesterport Station.
At the Arp-Hansen workshop, from left, are Executive Vice President Sales Birthe Becker Schultz, Lone Flintegaard, owner of the incoming agency Robinson Scandinavia, and Tivoli key account manager Christina Torlini.
Arp-Hansen Hotels is expanding with more executive hotel rooms when it refurbishes one of its leading hotels, 71 Nyhavn. This property consists of two buildings, one of which is currently closed for extensive renovations and upgrading. “71 Nyhavn goes from 150 rooms today to 130 when the building reopens after the summer holidays. The building that’s now closed has 84 rooms today but several smaller rooms will be joined together so that in the future it will hold 64 rooms – making us all Angleterre-esque and able to attract a new audience,” said Signe Larsen Vazquez, the hotel’s director.
ALBATROS TRAVEL ANNIVERSARY
Albatros Travel owner Søren Rasmussen, right, at the anniversary with a famous member of the company’s board of directors, Flemming ‘Don Ø’ Østergaard. Photo: Preben Pathuel
The other day Søren Rasmussen celebrated the 30th anniversary of his life’s work, Albatros Travel. What began as a passion for a then young biologist has evolved into one of the biggest leisure agencies with 150 employees in Denmark alone – in addition to offices in Greenland, China, South Africa, India, Kenya, Tanzania and Namibia, safari hotels in South Africa and co-ownership of five smaller cruise ships. The anniversary was celebrated with a reception on the Albatros premises in Copenhagen, while at the same time celebrating the re-
lease of Søren Rasmussen’s new book Man in Nature – Nature in Man (in Danish: Mennesket i naturen – naturen i mennesket”). In 2015, Albatros had a turnover in Scandinavia of DKK 700 million and worldwide it surpassed one billion. Today, Søren Rasmussen is chairman and his wife Berit Willumsgaard is managing director. “In 2014, Berit and I were on our way out of top management in order to have more free time. But the course of the new management was too risky,” he told Stand By. He has repeatedly rejected offers to sell Albatros. Fred.
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No357
Events
ITB BERLIN
BIGGER THAN EVER
This year ITB celebrated its 50th anniversary and the fair seemed to be the biggest ever of trade shows. Around 10,000 exhibitors attended with representatives from 180 countries and some 200,000 visitors, who took up quite a bit of space in the long corridors between the stands. This year the partner country was the Maldives.
SULTANATE OF OMAN AS 1001 NIGHTS Oman enchants tourists with fragrant and ancient souks, stunning landscapes and a history dating back 7,000 years. Muscat is the country’s vibrant capital and also the site of thrilling experiences for visitors. There you can see the Muscat Royal Opera, among other things – an impressive building with the first opera house on the Arabian Peninsula. Outside Muscat tourists can experience first-hand the fascinating Bedouin villages or choose to trail the Incense Route, which is also abundant in rare and authentic experiences. It is also in Oman that you can see rare species of turtles at close range, or swim with dolphins, an experience well beyond the ordinary.
Pictured, from left: Meruert Kastner, key account manager Nordic for OMAN, Rayya Al Maskeri, tourism marketing organizer, Ministry of Tourism, Ralf Schepers, manager OMAN, Badar Nasser Al Wahaibi, executive coordinator, the Minister’s Office, and Abdul Fattah Ahmed Al Shehhi, Musandam Sea Adventure
BANGKOK AIRWAYS AIMS FOR CODESHARES
Pictured, from left: Messiah Matolela, marketing officer Botswana Tourism, and Jens Frenzel, account manager
BOTSWANA: ITB PARTNER COUNTRY 2017 Botswana, one of the more stable countries in southern Africa, will be the first nation in Africa to emerge as a partner country in Berlin. Botswana has a lot to offer tourists with impressive wildlife, including the Big Five. Popular safaris go to Chobe National Park and Moremi Wildlife Reserve and, of course, we mustn’t forget the famous UNESCO-protected Okavango Delta. A special feature of the delta is that annual flooding occurs in the country’s dry season, making the animals flock there in droves and causing plants and flowers to blossom in abundance. Almost 40% of Botswana has been claimed national parks and reserves.
The company is already cooperating with 20 partners, and according to the management this provides more flexibility than belonging to one of the alliances. The airline also expects to enter into another four or five new codeshare agreements during the course of the year. For Bangkok Airways, the world’s only boutique airline, 75% of its passengers are tourists looking for a quality product and not afraid to pay a little more. And the company is doing very well. Last year Bangkok Airways carried more than five million passengers and ended the fiscal year with a surplus of 766 million US dollars.
Pictured are Passapong Jirawattanasak on the left and Songkrot Palakawong Na Ayuthaya.
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No357
Content
Alfabetica Rail Travel www.visitdenmark.com
INDHOLD
08
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Recruitment Travel Trade
INTERVIEW Side 8
www.bahn.com
www.visitnorway.com
thewww.visitfaroeislands.com Faroe Islands
Thomas Woldbye, adm. direktør Københavns Lufthavne
www.visitfaroeislands.com
www.spain.info
AIRLINES Side 12
Hvem er med i alliancerne
Side 14
Fordele ved alliancerne
Side 18
Jet Airways' nye hub i Amsterdam
Side 20
Største selskaber i København
Side 26
Interview med Wizz Airs direktør Jósef Váradi
www.centrum-personale.dk
www.tourismthailand.se
www.berning-leonhardt.com TONS RECOMMANDÉS (4)
MINEFI MIN_11_0000_RdVFrance_Q Date le 22/06/2011 A NOUS RETOURNER SIGNÉE AVEC VOTRE ACCORD OU VOS CORRECTIONS
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JFB
Skyteam Star Alliance
www.tahiti-tourisme.dk
www.gotoasia.no
ACCORD
CRÉATION
CYAN
MAGENTA
JAUNE
NOIR
DATE
ÉCHELLE 1/1 - FORMAT D’IMPRESSION 100%
PRODUCTION
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CLIENT + QUALITÉ*
CARRÉ NOIR - 82, bd des Batignolles - 75017 Paris - FRANCE / Tél. : +33 (0)1 53 42 35 35 / Fax : +33 (0)1 42 94 06 78 / Web : www.carrenoir.com
www.kellyservices.dk
www.hungary.com
www.germany.travel
www.discoverireland.com
www.unikkemoedesteder.dk
Travel Technology
LEISURE Side 40
Rio er klar til OL www.topflight.no
www.amadeus.com/sca
MICE
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Side 46
Best Western med ny branding
Side 48
Succes for EMEC 2016 i København
Side 50
Årets Eventmesse
Side 52
Sharing economy: Alt kan deles
Side 54
Powerscourt Hotel – irsk luksus
Side 56
Stand By Lounge
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Tourist Boards - Information
40
Opinion: Hvad er der galt i TMC-verdenen?
Side 60
Business start-ups
Side 62
A Day at the Office: Peter Cramon, Travelport
www.visitbritain.com
+45 70 25 97 00 www.datacon.dk/travel
Travel Agencies www.visitfinland.se www.visitfinland.com
TECHNOLOGY Side 58
www.visitaland.com www.visitaland.com/se
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Business & Leisure www.bcdtravel.dk
www.bcdtravel.se
www.bcdtravel.no
www.bcdtravel.fi
www.dolphind.com www.flightscanner.biz
www.galileo.dk
SCANDINAVIA & THE BALTICS Side 64
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Coverfoto: CPH
EVENTS & RECRUITMENTS Side 68
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STAN DBY NO R DIC
STAND BY NORDIC
THOMAS WOLDBYE VIL GØRE CPH ENDNU MERE ATTRAKTIV www.erv.dk
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Husk rejseforsikringen – og vær tryg på ferien.
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