Foundation Times A newsletter for every member of our trust
Welcome to the Summer edition of Foundation Times Issue 11 Summer 2014
twitter.com/SCAS999
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GOVERNORS ELECTION COMING SOON!
VERNOR
GOVERNOR
I WANT TO BE A GOVERNOR
DO YOU WANT TO MAKE A DIFFERENCE TO YOUR LOCAL HEALTHCARE The Trust is looking for governors and we are encouraging you, our members, to put your names forward as candidates at our autumn 2014 election.
DO YOU HAVE WHAT IT TAKES TO BE A GOVERNOR? The trust is looking for people who want to channel their passion for healthcare to help shape the future of the ambulance services in the area.
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We are looking for six public governors in Buckinghamshire, Oxfordshire, Berkshire and Hampshire and five staff governors. Public governors must be 16 or over and reside (or have a connection) with the above counties.
WOULD YOU LIKE TO FIND OUT MORE ABOUT THE ROLE? The trust will hold two workshops for people who want to find out more about becoming a governor. Attending a workshop doesn’t mean you have to stand for election as a governor afterwards. These sessions are for you to find out if you might be interested in the role. The workshops will run from 18.30 to 20.00 and will be held at: • SCAS HQ - Bicester. Monday 8 September • SCAS Winchester and Eastleigh Resource Centre (Eastleigh). Thursday 11 September. Aspiring governors are also invited to attend our next Council of Governors meeting which will be held on 1 October at Shaw House, Newbury from 18:30 - 20:00.
WHAT ARE YOU WAITING FOR? Please contact the Membership Officer at getinvolved@scas.nhs.uk. Alternatively ring the helpline on 01869 365126 and register your interest now!
GOVERNOR
MAKE YOUR MARK CAST YOUR VOTE
IF YOU DO NOT WANT TO BE A GOVERNOR, WE ARE ASKING YOU TO VOTE FOR ONE. A driving force behind NHS Foundation Trusts is the active participation of local people, patients and staff and the Council of Governors plays a crucial role in making sure this happens and that your voice is heard. As a Foundation Trust, SCAS is more accountable to the local community and its staff through its members and the Council of Governors.
GOVERNOR
GOVERNO
Governors bring their ideas, skills and experience as staff or public members to discussions and debates about our Trust’s services and this type of public involvement helps ensure our services best reflect the needs of the local community. That’s what being a Foundation Trust is all about. Please take into account when selecting a candidate the need for the Council of Governors to represent all sections of the population we serve as well as your particular community. Each candidate’s statement should help you assess their ability to be an effective governor. ……………..And remember: Voting is a simple way to have an impact on how your ambulance service is run and it only takes a couple of minutes of your time.
As a member you now have a unique opportunity to cast your vote to choose who you would like to sit on the Council.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
REAL LIFE
ROMSEY TEENAGER REUNITED WITH AMBULANCE STAFF WHO HELPED SAVE HIS LIFE
Photo left to right: Emergency Care Practitioner > Susan May, Emergency Care Assistant > Stuart Simpson, Sam Mangoro, Technician > Perry Roles, and Clinical Team Leader > Morgan Sheppard. 4
Romsey teenager Sam Mangoro kept a very special appointment at the start of his school holidays by meeting South Central Ambulance Service NHS Foundation Trust (SCAS) staff who helped save his life. Mountbatten School pupil, Sam, 16, suffered a cardiac arrest during a PE lesson in March this year. His PE teacher began CPR on Sam before being joined by colleagues to give Sam shocks from the school’s recently installed defibrillator. SCAS emergency crews quickly arrived on scene and continued to treat Sam and stabilise him before transporting him to Southampton General Hospital where he spent several weeks. Sam was initially put in a medically induced coma before being treated in intensive care and a cardiac ward. He has since has an internal defibrillator fitted to help prevent another cardiac arrest. On 8 July, Sam, accompanied by his mum Lynda and his baby brother Elijah, travelled to Nursling Resource Centre where he chatted to some of the emergency frontline staff who treated him at the scene. During his visit to Nursling, Sam presented staff with a thankyou card before having a tour around the vehicles and kit at the ambulance station. Sam said: “It was lovely to see the paramedics and crew who helped save my life. Though I have no memory of the day, it was nice to put faces to the stories I have been told, and to hear about the day from their perspective. They will have my eternal gratitude, I don’t even know if I would be here without them.”
Lynda explained: “On that day I remember having complete and utter faith that Sam was in the best hands as the crew put tubes down his throat and did what they needed to do. They even managed to reassure and calm us, despite the gravity of the situation. It was really a pleasure to meet the crew and say thank you to these wonderful people for what they did - making the decisions and taking the actions that ensured Sam not only survived, but did so with no lasting damage. I know paramedics are professionals - but they are people too, and I think it’s so important to acknowledge the wonderful work they do and the part they play in creating miracles every day. My husband, and I, and everyone who knows and loves Sam will be forever grateful.” The reunion was equally as special for the SCAS crews. Perry Roles, SCAS Technician, explained: “It was great to meet Sam looking so well and to speak to his mum. We don’t often get the chance to be reunited with patients post cardiac arrest so the meeting was very special in that respect. Attending and treating Sam on that day so quickly and effectively was thanks to fantastic teamworking not only from the bystanders but all the SCAS crews.”
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
A MESSAGE TO OUR MEMBERS FROM WILL HANCOCK, CHIEF EXECUTIVE Visit of the Care Quality Commission (CQC) We have been notified by the CQC of their intention to inspect our Trust during the week commencing 8 September 2014. SCAS will be the first Ambulance Foundation Trust to be inspected under the new inspection regime and we very much welcome the opportunity to showcase the organisation and the breadth of the services we provide. We are passionate about providing the best possible care and outcomes for patients and their families, and are proud of all we have achieved and the service we deliver on a daily basis.
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As many of you will have travelled the journey with us over the last few years, you will be aware of our transformation from a traditional ambulance service, to a modern high performing organisation at the centre of the Urgent & Emergency Care service. We now support our patients with hands-on care, as well as through excellent clinical advice and signposting to the most appropriate service. If you follow the link below, you can access our most recent Annual Report which outlines many of our recent developments and innovations.
ANNUAL GENERAL MEETING AND MEMBERS MEETING You are all invited to attend our annual members meeting on Wednesday 24 September 2014. This year’s event will be held in Buckinghamshire at the Gateway Conference Centre, Aylesbury. This is the 3rd year of the event since we achieved Foundation Trust status, and it is set to be bigger and better than ever. The event will include a Health and Partners Fair which will take place from 10:00 to 17:00 in The Street exhibition area. We will be showcasing a range of information stands about the various emergency and community-based schemes the Trust is leading across our four counties, as well as promoting the work of its wider partners and local services. The Trust’s AGM will start at 13:30 followed by the Annual Members Meeting. The main theme for this year’s event will be stroke and a presentation on the subject will be held at 3pm in The Oculus Room. The Annual General Meeting will be preceded by a public board meeting which will start at 9:45am and conclude at 12:30pm. We will be publishing a full agenda for the day. We would be grateful if could you let us know in advance if you will attend by contacting getinvolved@scas.nhs.uk Check our website nearer the date on www.scas.nhs.uk for more information.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
GOVERNOR PROFILE PATRICK CONAFRAY, PUBLIC GOVERNOR, OXFORDSHIRE AND CHAIRMAN, OXFORDSHIRE SEARCH & RESCUE 8
“I thought life after retirement meant golf, holidays, lay-ins and lower blood pressure. How wrong I was. After boredom set in I decided to look for an activity that would bring meaning back into my agenda. I joined Oxfordshire Lowland Search and Rescue (OxSAR), and from then on things changed. “I became a qualified Search Technician after 12 months, the momentum was growing. “Since a large part of our commitment to Thames Valley Police and Oxfordshire Fire & Rescue Service is water related rescue, I became a Power Boat Cox (PB2), then a Swiftwater & Flood Rescue Technician (SRT) and more recently a professionally qualified Search Manager. Guess what, the boredom’s gone. “There are 32 Lowland Rescue teams in England, with 1500 members supporting the Emergency Services alongside Mountain Rescue, Cave Rescue, the RNLI, Coastguard and others. “People living with Dementia and Mental illness occasionally become high risk missing people. These are the ones who we regularly search for. Working with SCAS gives me the inside track on how we deal with these vulnerable patients. I’m two years into my term as a Public Governor with SCAS and have found the experience invaluable. I look forward to meeting some of you at our Governor meetings”.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
NEWS FROM OUR HAMPSHIRE PATIENT TRANSPORT SERVICES 10
From 1 October, SCAS will be providing a greatly enlarged Non-Emergency Patient Transport Service across Hampshire, having been successful in winning a tender issued by seven Hampshire Clinical Commissioning Groups (CCGs). Following initial meetings in July with staff currently employed by the existing providers, it was noticeable that these employees were overwhelmingly positive about the possibility of joining SCAS. As many of them would fall under TUPE regulations, they could exercise their right to transfer to the Trust. The feedback from these potential new staff proves that the organisation has an excellent reputation locally as an employer of choice. The Non-Emergency Patient Transport Service (NEPTS) will provide transport for eligible patients: »» »» »» »» »»
To a planned outpatient appointment To hospital (planned admission) Home from hospital (discharge) For renal dialysis Home to Hampshire from other hospitals around the country »» Home to the Isle of Wight from hospitals or healthcare/treatment centres on the mainland An assessment of a patient’s eligibility for transport is made at the time of a booking request from a GP, hospital staff member or other healthcare professional. In simple terms, patients who need additional support due to a medical condition, or whose condition or recovery would be adversely affected if they were to travel to or from a health centre by other means, are eligible to use the service. Please note: journeys from all treatment centres are covered from 1 October 2014, except Royal Hampshire County Hospital and North Hants Hospitals which will be covered only from 2016.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
MEMBERSHIP SATISFACTION AND PATIENT CARE SURVEY RESULTS The second annual membership survey was undertaken in June of this year. It was sent to all Foundation Trust public members who have supplied the trust with an email address via Foundation Times. The survey was also advertised on the SCAS website. Furthermore the survey was posted to 867 members. These are members who have expressed an interest in taking part in surveys on their application form but do not have/have not supplied the trust with an email address.
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This year, for the first time, we invited GP surgeries across our four counties to pass on our request to complete the survey to their Patient Participation Groups (PPGs) and other contacts so they could tell us about their experience of the care they receive from us.
Specific objectives and findings of the research: 1. Understand what membership activities our members have been involved with and what they find most beneficial about being a member 2. How members wish to get involved with their ambulance service 3. How members and service users rate the trust’s emergency (999) and nonemergency services (111 and Patient Transport Service) and how these can be improved.
478 We received a total of 478 responses and here are the results.
57% 43%
of responses were from foundation trust members and
from non-members.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
MEMBERSHIP SURVEY
77% of the foundation trust members who responded to the survey has been a member for more than one year.
84% 28% have read Foundation Times in the last year
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have also voted in the governor election.
5% Only 5% has attended a public meeting of the Council of Governors.
% 9 5 d like woul egular r more unication comm
We asked which aspect of their membership they found most beneficial. Most members (82%) find that being kept up to date about what is happening at the Trust through the members’ e-newsletter, email, etc, is of help to them. 35% also find that being given the opportunity to be more involved if they wish is most useful, while 34% benefit as a member by showing support for the Trust and influencing future direction. Only 22% find that being able to vote for who they think can best represent them is most beneficial.
Members were also asked to choose the type of events or meetings they would like to see more of for members. Holding more presentations on specific health issues by professionals proved the most popular (61%), followed by drop-in information sessions (44%) and more public and staff governor ‘surgeries’ (30%).
We asked members how they would like to be more involved in their local health services in the future and choose from a list of options. 59% would like more regular communication (this is mainly from responders who do not have an email address) while 47% want to get more involved with consultation and questionnaires. 25% would be interested in volunteering and attending patient forums. 15
Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
PATIENT SURVEY In this section we asked respondents if they had been either a patient or a caller in the last year. The breakdown is as follows:
999 CALLER
15.3%
999 PATIENT
9.4%
PATIENT TRANSPORT SERVICE (PTS) CALLER
1.6%
PATIENT TRANSPORT SERVICE (PTS) PATIENT
2.8%
111 CALLER
14.4%
111 PATIENT
4.5%
NONE OF THE ABOVE
52.0%
AREA OF SCAS WHERE THE INCIDENT OCCURRED IN:
BERKSHIRE...................21.5% BUCKINGHAMSHIRE....20.7% HAMPSHIRE..................46.3% OXFORDSHIRE.............11.6%
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55%
45%
45% of respondents were patients whereas 55% completed the survey on behalf of the patient.
999 We asked those who called 999 if they contacted another service before dialling 999. 15% contacted a GP surgery, 4% an Out of Hours Doctor’s Service while another 15% phoned 111. Less than 1% contacted a hospital.
We also asked respondents to rate their 999 experience and certain aspects of the call. The majority rated these as excellent as shown in the breakdown below.
When the call was put through to the ambulance service, how would you rate how quickly we answered? Excellent
74.1%
Good
18.1%
Poor
1.7%
Don't know / can't remember
6.0%
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
How carefully did the call taker listen to you? Excellent
65.8%
Good
24.3%
Poor
0.9%
Don't know / can't remember
9.0%
How reassuring was the advice given by the call taker? Excellent
56.5%
Good
30.4%
Poor
1.7%
Don't know / can't remember
11.3%
Of the respondents who dialled 999 and needed an ambulance: 16% waited less 5 minutes 35% waited less than 10 minutes 28% waited less than 20 minutes 11% waited less than 1 hour 7% waited more than 1 hour 3% Don’t know / can’t remember
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The majority of respondents also found that their experience in an ambulance was excellent as shown below.
How would you rate the advice and care given by the ambulance crew staff? Excellent
71.3%
Good
21.7%
Poor
3.5%
Don't know / can't remember
3.5%
How would you rate the helpfulness of the ambulance crew staff? Excellent
75.4%
Good
15.3%
Poor
5.1%
Don't know / can't remember
4.2%
How would you / the patient rate the cleanliness and tidiness of the ambulance service vehicle? Excellent
58.3%
Good
17.4%
Poor
0.9%
Don't know / can't remember
23.5% 19
Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
83% of respondents were taken to hospital in an ambulance once seen by the ambulance staff, 13% did not go to hospital while 4% went to hospital, but were not taken by the ambulance service.
83%
13% 4%
Overall, 77% of respondents rated as excellent the way that the ambulance staff treated them with dignity and respect, 19% as good and 3% as poor. In addition to our 999 service we were also interested in the respondents’ experience with our partners at the Air Ambulance and we asked them how they rated the service they received if they had been air lifted to hospital as part of their treatment. 30% rated the service as excellent, 3% as good while 68% don’t know/can’t remember.
77% OF RESPONDENTS RATED THE WAY THAT THE AMBULANCE STAFF TREATED THEM WITH DIGNITY AND RESPECT AS EXCELLENT 20
PATIENT TRANSPORT SERVICE (PTS) We asked respondents who use/have used PTS how often they have used it in the last year. 38.7% used it once while another 38.7% used it occasionally, 9.7% frequently and 12.9% on a regular basis. Area where respondents use/used the PTS service:
BERKSHIRE...................12.9% BUCKINGHAMSHIRE....35.5% HAMPSHIRE..................38.7% OXFORDSHIRE.............12.9%
32% of respondents booked their PTS appointment by themselves 32% had their appointment booked by a hospital, 28% by their GP and 8% by their carer. 79% of those who booked the transport by themselves found it to easy to do so. Of the respondents who used PTS, 12% said that the ambulance arrived earlier for their pre-arranged pick-up time, 32% said that the ambulance was on time, 8% waited up to ten minutes, 16% waited between 10 and 16 minutes, 8% between 31 and 60 minutes, 16% for longer than an hour while 8% don’t know/can’t remember
70% of respondents had their planned return ambulance transport journey re-arranged if their appointment was longer or shorter than anticipated. 52% were also given an estimate of the waiting time for their return journey.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
We also asked respondents to rate their PTS experience and certain aspects of the service. The majority rated these as excellent as shown in the breakdown below.
How would you rate the advice and care given by the ambulance staff? Excellent
59.1%
Good
31.8%
Poor
4.5%
Don't know / can't remember
4.5%
How would you rate the helpfulness of the ambulance staff? Excellent
62.5%
Good
33.3%
Poor
4.2%
Don't know / can't remember
0.0%
How would you rate the cleanliness and tidiness of the ambulance vehicle?
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Excellent
60.9%
Good
34.8%
Poor
4.3%
Don't know / can't remember
0.0%
111 SCAS 111 area where respondents live
BEDFORDSHIRE ................................................... 0.9% BERKSHIRE............................................................ 21.8% BUCKINGHAMSHIRE excluding Milton Keynes)..... 13.6% HAMPSHIRE........................................................... 47.3% LUTON AREA ......................................................... 0.0% OXFORDSHIRE ...................................................... 16.4%
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
We asked respondents to rate their 111 experience and certain aspects of the service. Results are shown below:
How reassuring did you find the 111 service? Very
36.0%
Quite
34.2%
Slightly
13.5%
Not at all
14.4%
No view
1.8%
How relevant were the questions asked by the 111 service? Very
36.9%
Quite
33.3%
Slightly
18.9%
Not at all
8.1%
No view
2.7%
After you called 111, did you feel your problem had been
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Resolved
24.5%
Improved
28.2%
Remained the same
30.9%
Got worse
14.5%
No view
1.8%
72% of respondents found that the 111 service helped them to make contact with an appropriate health care service.
It is important to note that those who called 111 instead of using another service benefited from this by being referred to the appropriate service while at the same time alleviating the pressure on 999 and A&E as shown below.
BEFORE
AFTER
Without the 111 service, what would you have you used?
As a result of ringing 111 service, what did you subsequently use?
999 ambulance service
37.6%
999 ambulance service
32.3%
ê 5.3%
A&E service
35.6%
A&E service
28.3%
ê 7.3%
Dentist
3.0%
Dentist
2.0%
ê 1%
GP Surgery
16.8%
GP Surgery
20.2%
é 3.4%
Pharmacy
1.0%
Pharmacy
3.0%
é 2%
Walk-in Centre
15.8%
Walk-in Centre
15.2%
ê 0.4%
We also asked how satisfied or dissatisfied they were with the way the NHS111 service handled their call and results are shown below.
How satisfied or dissatisfied were you with the way the NHS111 service handled your call? Very satisfied
44.1%
Fairly satisfied
27.9%
Neither satisfied nor satisfied
10.8%
Fairly dissatisfied
6.3%
Very dissatisfied
10.8%
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
The survey asked respondents if they would recommend our PTS, 111 and 999 services to their friends and family if they used any of these services:
98% would recommend 999
86% would recommend PTS
74% would recommend 111
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All respondents were also asked if they would recommend our website at www.scas.nhs.uk to their friends and family. 48.4% responded Yes, 2.7% said No while 48.9% had never visited the website. In terms of equality and diversity questions, these were purely voluntary but helped us understand more about how members view their membership and how patients rate our services. The survey showed that the highest proportion of respondents (36%) is in the 60-74 age group (same as last year) followed by the 5059 group (21%) and the 75+ (17%). In terms of gender, 58% of respondents were male and 43% female. Most respondents reside in Hampshire (49.7%), followed by Buckinghamshire (17.4%), Berkshire (16.3%) and Oxfordshire (16%). A small number of respondents reside in the surrounding counties of SCAS coverage area and either work and/or use/ have used our services. 4 respondents were from Northamptonshire, 1 from South Gloucestershire, 3 from Dorset and 4 from Surrey.
NEXT STEPS The results will be presented in full to the Membership and Engagement Committee who will work with the trust on improving our membership and patient experience. The trust would like to thank all our Foundation Trust members and members of the public who took part in our survey. This will help us to improve and support the health and wellbeing of the local population and contribute to the Trust’s vision and values.
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Photo by Daniel Poole - www.flickr.com/photos/isleofwightboy-/
HAMPSHIRE AND ISLE OF WIGHT AIR AMBULANCE
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Foundation Times A newsletter for every member of our trust
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Issue 11 Summer 2014
Since launching in July 2007, the Hampshire and Isle of Wight Air Ambulance (HIOWAA) has responded to 5,150 call-outs across the SCAS region, helping countless patients in emergency situations. SCAS Communications and Events Officer Catherine Morrow met with staff on a rainy day in early May at their base at Thruxton airfield to get an insight into what it’s like to work for the HIOWAA. It was very quickly evident of how, in the last seven years, HIOWAA’s Helimed 56 has undoubtedly gone from strength to strength, not only with the clinical procedures that can be carried out on board by HEMS staff to enhance patient care and experience, but the continuous awareness of how vital and valuable the air ambulance is within SCAS. Arguably some misconceptions exist in that the HIOWAA is there to purely transport patients because of its speed and accessibility but this really isn’t the case. With the aim of having a doctor and paramedic on board each flight to ensure a high level of expertise, the typical clinical capability and procedures of Helimed 56 have naturally evolved and expanded – the most recent being that blood is now carried on board. Blood transfusions have already been given to HAIOWAA patients, offering them the urgent, life-saving care they need in the air before they reach hospital. HEMS staff regularly carry out emergency anaesthesia, sedation and analgesia and often provide advanced pain relief with drugs such as ketamine. They also perform chest drains and advanced surgical procedures for trauma patients such as open heart massage. During my visit, I was lucky enough to be shown inside Helimed 56 by HIOWAA doctor Simon Hughes hearing how, amongst the Helicopter Emergency Medical Service (HEMS) equipment in the compact cabin sits the LUCAS2 machine.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
Photo courtesy of Matt Bell - www.flickr.com/kertappa
The LUCAS2, which some rapid response vehicles also carry, can perform heart compressions instead of the doctor and paramedic required to do them manually, allowing them to continue to treat the patient in other ways.
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The ultrasound machine can come to the fore in detecting sites of internal bleeding and diagnosing other complaints or injuries that could be hidden internally. Another misconception can emerge when Helimed 56 is offline due to bad weather or maintenance. In these instances, the crew are out in the car working from a Winchester base. When the crew isn’t called out on jobs, then they are training and updating their clinical skills. Training HEMS Team Leader Fraser Rowbotham outlined how flight paramedics undergo extra training such as HEMS training and the HEMS Crew Course (HCC). HEMS training ensures that the paramedics are skilled in aeronautical aspects such medicine in flight, meteorological and navigation elements as well as crew resource management regarding aircraft safety.
There is also the HEMS Crew Course (HCC) which covers medical aspects including the administration of ketamine, midazolam and blood, Rapid Sequence Intubation (RSI), pharmacology of anaesthetic drugs and in depth trauma management. Fraser explained: “We are now capable of delivering a high standard of care to critically ill patients. We have undoubtedly made a difference to so many patients, which is testament not only to the Charity, the Trust and our colleagues on the road, but the dedication of the HEMS teams. Training is the vital component, making us ever ready to respond when time counts.” Partnership working HIOWAA works really effectively with the neighbouring Thames Valley and Chiltern Air Ambulance, supporting each other on jobs when required - whether it’s down to geographical, patient or resource demands. Speaking to HIOWAA paramedic John Gamblin it’s clear that HEMS staff really value referrals from crews. John explained how HEMS are actively encouraging crews to make referrals to them within the call out procedure in order to maximise the scope of care available to patients who may require the HIOWAA.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
Photos courtesy of Matt Bell - www.flickr.com/kertappa
HEMS staff would much rather be approached early for potential jobs as it’s really important that they are dispatched as soon as possible for likely trauma and non-trauma jobs.
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Unsurprisingly, the rain didn’t let up, so the crew were preparing to go out on the car as my visit came to an end. I left Thruxton being really impressed with the professionalism of the HEMS crews and the capabilities of the HIOWAA, excited for the next phase of its future. Here’s to the next seven years! For more information on HIOWAA, visit www.hiow-airambulance.org.uk Did you know that Helimed 56…? ›› Can land in an area the size of tennis court ›› Built up areas are not an issue for landing ›› Can be airborne within four minutes ›› Can reach most Hampshire locations within 15 minutes ›› Flies at 140mph ›› Attends an average of 3 jobs every day Main call outs: ›› Road Traffic Collisions; Trauma of all kinds; Medical emergencies; Cardiac arrests; Drownings; Remote area incidents.
MANDATORY DISPATCH OF HIOWAA RTC ›› High speed / head on / motorbike RTC ›› Patients ejected from vehicle ›› Associated fatality ›› Patients trapped trauma ›› Severe burns over 20% or facial ›› Penetrating injuries to head, chest, abdomen Medical ›› Paediatric cardiac arrest Other ›› Near drowning ›› Any major paediatric trauma ›› Paediatric emergency requiring paramedic skills
POSSIBLE DISPATCH OF HIOWAA Trauma ›› Falls over 6m (adult) or 3m (child) ›› Limb paralysis or amputation Medical ›› Adult cardiac arrest requiring additional back up ›› Chest pains with known cardiac arrest ›› Stroke with less than 3hrs onset Other ›› Crew request on clinical grounds ›› Off road/isolated locations ›› Major incident in the SCAS area
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BORDON EMERGENCY SERVICES SHOW 2014
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
BORDON EMERGENCY SERVICES SHOW On July 27 2014 the Bordon 999 Emergency Services Show took place just outside of Bordon, in aid of The Help For Heroes and the Royal British Legion charities. Organiser Paul Wingate, Ambulance Technician at Petersfield’s ambulance station and Bordon resident tells us more about this event: “Current emergency services, preserved 999 vehicles, classic cars and motorcycles, marching bands, dancers and singer/ songwriters descended on the site from Hampshire, surrounding counties and other parts of the UK. “Over 2,000 people came through the gates and a great family fun day was had by all on a very hot and sunny day raising almost £2,000 for the 2 charities. “Some of the highlights of the day were the kitchen fire demo, road traffic collision display, drink driver demo and preserved Hampshire ex police traffic cars. “In the adjacent field The Festival of Music, with its 11 hours of music and dance, gave visitors the opportunity to listen to a variety of local bands, singer / songwriters, dancers and marching bands including the Nautical Training Cadet Corps of TS Sturdy, the Harbour Pipes & Drums and the Petersfield Salvation Army.
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“Our Trust’s HART (Hazardous Area Response Team), Patient Transport Service and Commercial Training teams showcased their wide range of vehicles and gave also first aid demonstrations.
“Other static displays included the Red Cross, Network South East and British Transport Police, the Military Police from Aldershot, Southern Ambulance Preservation Society, Hampshire Search and Rescue Dogs, the Royal National Lifeboat Institution, Hampshire & Isle of Wight Air ambulance, British Police Cars UK and the Blue Light Preservation Club. “The day also included a pleasure helicopter offering visitors the chance to flight over the countryside and admire the spectacular scenery. “For me, the most amazing part of the day was when 10 hot air balloon flights were auctioned off by the pilots and ground team who gave their free time to be at the event. The sight of all of those balloons in the same field was truly stunning. “After a year of planning I was completed overwhelmed to see all the hard work come together and see the smiles on the families leaving made me feel very happy. “By raising such large amount for the charities it shows that this annual event has become ‘the event to be at’ with people from across the UK wanting to come and join us to see the work of the 999 organisations and the owners of the preserved 999 vehicles. “I would like to thank all our visitors and exhibitors; without their support we couldn’t have made it possible”.
TWEET US @ s ca s 999
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
MEMBER OFFER TAKE A FIRST AID COURSE WITH OUR EXCLUSIVE MEMBERS-ONLY OFFER Our Commercial Training department provides a wide range of training courses and we are now offering exclusively to our foundation trust members the opportunity to undertake our ‘Essential First Aid for all ages’ course at a discounted rate. As a valued member of our foundation trust we know you are committed to ensuring our service meets the needs of your community. This is why we want you to benefit from the best rates for our first aid training courses. This 3 hour course will show you what action to take in any emergency and how to deal with accidents and injuries in both adults and children. It will give you the confidence to take action and save a life if needed.
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VENUE
DATE
TIME
Oxford
10 October 12 November
0930-1230 0930-1230
Slough (Wexham)
15 October 14 November
Reading (Parkside International Hotel)
13 October 18 November
0930-1230 0930-1230
0930-1230 0930-1230
Normal course price - £45 Special discounted price for members - £35 Don’t hesitate, for full details and to book your place on one of our fully accredited training courses, phone 0300 790 0136 today.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
THINK AGAIN BEFORE BREAKING THE SPEED LIMIT! 42
John Cross, Community Health Practitioner based at Cosham station, recently attended an Education and Enforcement Day at Southsea Fire Station on behalf of Portsmouth City Council and South Central Ambulance NHS Foundation Trust (SCAS). Here John gives an account of the event. “The event was a joint initiative organised by Portsmouth City Council in collaboration with SCAS, Portsmouth City Council Road Safety Team, Hampshire Traffic Police, the Blue Light Trust and Hampshire Fire and Rescue Service. “The objective for the day was to educate people who were caught speeding in a 20 mph zone and the potential danger associated with this offence and ensuring that they will think again before breaking the speed limit.
“The day started at 7am when teams of Traffic police were positioned in three locations across Portsmouth where speeding is a recurrent problem. Anyone caught speeding was then offered a chance to attend an E & E (Education and Enforcement) session at Southsea Fire Station on the day. Any refusals to attend automatically warranted either points being added to their licence or prosecution in the usual manner. Not surprisingly every one who was stopped opted for the education session!! “The sessions lasted one hour and included 20 minutes with the Hampshire Fire and Rescue Service who explained how and why they cut open cars when people are trapped and gave a stopping distance demonstration. The sessions also comprised of 20 minutes with the Blue Light Trust going over road traffic law and 20 minutes with Portsmouth City Council (PCC) and myself.
“My role involved talking about the health implications from a low speed road traffic incident (RTI) and I gave an example of a RTI which I had attended recently. The PCC road safety team explained the reasons for the 20mph limit in built-up areas and at the end of the session they displayed a statement on the screen from a mother who had lost her seven year old son due to a speeding driver. This had an effect on everyone in the room. “The day was attended by 45 people and all but two said it had been of benefit to them and that they would take away the lessons learnt. “All concerned thought it was a success and there is one planned for later in the year”. Watch out on our website for more details about the next event.
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
FOUNDATION TRUST MEMBERSHIP 13,174
13,000
public members to date
12,000 8,000
You can make a difference!
5,000
For more information, email getinvolved@scas.nhs.uk or phone 01869 365126.
NUMBER OF FOUNDATION TRUST MEMBERS
44
or ou f y t nk Tha suppor your mbers! me
WE ARE COMING TO MEET YOU We actively seek to involve our members, patients and the public (and those who represent them) in our decision making, ensuring that we engage with our local communities and members. Come and talk to us at one of our events this summer. For details of all our upcoming meetings visit: www.scas.nhs.uk/foundation-trust/engagingwithourcommunities/events.ashx
Date
Event
Location
Time
Saturday 13 September
Oxford Open Doors
Oxford City Centre
All day
Sunday 14th September
Warren Hall Fete
Warren Hall Micheldever, Hampshire
Afternoon
Wednesday 24 September
Annual General Meeting and Members Meeting + Health and Partners fair
The Gateway Conference Centre, Aylesbury, Bucks
All day
Friday 17 October
Patient Satisfaction Survey Roadshow - Slough
Queensmere Observatory, Berkshire
All day
Sat 18 Oct
Fareham 999 Day
Fareham, Hampshire
All day
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Get to know your governors Public governors
Berkshire constituency
Ian Hammond
Melanie Hampton
Vacant
Appointed partner governors
Staff governors
Public governors
Hampshire constituency
Kemi Adenubi
Jeni Bremner
Paul Carnell
Tricia Kelly
Jonathan Cotterell
John Donne
David Palmer
Vacant
Eddie Cottrell
Christina Fowler
Cllr Allan Glass
David Chilvers
Cllr Keith House
Barry Lipscomb
Sabrina Chetcuti
Vacant
Vacant
Contact the Membership Office Please get in touch with the membership office if you: Email: getinvolved@scas.nhs.uk »» want more information about what we do or Tel: 01869 365126 »» have a story you want to share with other members »» want us to come along to an event in your local area »» change your contact details »» want to get more involved and update your involvement choices »» want membership forms or other literature to distribute »» want to raise an issue with a governor 46
Have your say and support your governors.
Buckinghamshire constituency
Make a difference by helping them shape the future of your local ambulance service. Email them at getinvolved@scas.nhs.uk
Bob Duggan
Dave Johnson
David Ridley
Oxfordshire constituency
Patrick Conafray
Michael Shread
Tim WindsorShaw
COUNCIL OF GOVERNORS
The Council of Governors meets five times a year and represents the interests of members and stakeholder organisations. Meetings are open to the public. For more information please visit our website at www.scas.nhs.uk/ft The next COG meeting will be on 1 October 2014 at Shaw House, Newbury (6.30pm 9.00pm). Want to find out who your governors are? Go to www.scas.nhs.uk/ft
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Foundation Times A newsletter for every member of our trust
Issue 11 Summer 2014
HOW WE’RE DOING JUNE 2014 FIGURES TOTAL 999 ACTIVITY
42,258
111 CALLS ANSWERED
92,862 NON CONVEYANCE
NON CONVEYANCE %
17,126
44.45%
What does it mean? Total 999 activity equates to the number of calls which received a SCAS response or were dealt with by our clinical support desks Non conveyance is the number of incidents we responded to where the patient was not taken to hospital. 48
Non conveyance % is the percentage of incidents we responded to where the patient was not taken to hospital. Red 1 - Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions. Red 2 - For Red 2 calls, which are serious but less immediately time critical and cover conditions such as stroke and fits.
RED 1 [8 mins]
76.88% RED 2 [8 mins]
71.69%
RED 1 [19 mins]
98.40% RED 2 [19 mins]
95.27%
CFR RESPONSES
3,268
PTS JOURNEYS
32,535 111 calls answered is the number of calls answered through the non-emergency healthcare service. CFR stands for Community First Responder. PTS stands for Patient Transport Service.
All figures are provisional.
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Produced by South Central Ambulance Service NHS Foundation Trust Units 7 and 8 Talisman Business Centre Talisman Road Bicester Oxfordshire OX26 6HR Tel 01869 365000 | Fax 01869 322814 | getinvolved@scas.nhs.uk | www.scas.nhs.uk Design > Ben Hennessy
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