South Central Ambulance Service NHS Foundation Trust
Foundation Times
Issue 17 Summer 2016
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GOVERNORS ELECTION SPECIAL 4
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Introducing
New responder for New Milton
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John’s one million miles for SCAS
A day on the road with NEPTS in Oxfordshire
Issue 17 Summer 2016 If you would like to submit an article for Foundation Times please send it to getinvolved@scas.nhs.uk. Foundation Times is produced by South Central Ambulance Service NHS Foundation Trust. Editor: Monica Moro Design: Ben Hennessy Cover photo: The City of Oxford
www.scas.nhs.uk
www.twitter.com/scas999
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www.flickr.com/999scas
Issue 17 Summer 2016
WELCOME Welcome to the new look Foundation Times In this edition, we are pleased to introduce Philip Astle, our recently appointed Chief Operating Officer, Rachel Coney, SCAS Charity CEO and Nigel Chapman, Non-Executive Director. Also read about some of our engagement activities and patient stories. Find out about our new exciting SCASKids website and our forthcoming Governors Election. Don’t forget to complete our annual survey at surveymonkey.co.uk/r/QQ53M3G Deadline: 11 July 2016
INTERESTED IN PHOTOGRAPHY?
If so, we’d like you to send us a photo of your local area for us to use on the front cover of the next issue of Foundation Times. Please send your photo along with details of where it was taken to getinvolved@scas.nhs.uk by 31 July 2016.
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Issue 17 Summer 2016
PHILIP ASTLE
CHIEF OPERATING OFFICER Philip has significant experience as a senior executive in both the private and public sectors. He joined SCAS from his position as Vice President of John Menzies plc where he ran their United Kingdom & Ireland aviation business. Prior to that appointment he was the Chief Operating Officer of Her Majesty’s Passport Office - the UK’s passport and Identity agency.
His previous roles include two years designing, implementing and running the London Olympic security systems; he was operations Director of UK Border Force, and had an exceptional 25 year military career during which time he served in a variety of senior operational and strategic positions and was decorated in the UK and by the Americans. In accepting the post of Chief Operating Officer, Philip said:
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“I am honoured and delighted to be joining SCAS, particularly at such an important time for the NHS and I look forward to being part of the team for many years to come. I am really excited by the opportunity and eager to get stuck into the challenging and fascinating agenda. A first priority will be to meet and learn from as many of my colleagues as quickly as possible so that we can move forward together with a shared understanding of what we are seeking to achieve.”
NIGEL CHAPMAN
NON-EXECUTIVE DIRECTOR
Nigel is based in Oxford, and as well as being a Trustee of Shelter UK, is also Chair of NACRO (the National Association for the Care and Resettlement of Offenders), one of the UK’s charities working with ex-offenders and young people at risk of committing crime. Nigel has had a long career as both CEO and Chair of major public sector organisations.
In a senior managerial career in the BBC of over twenty years, he was in charge of English regional television and local radio, before moving to run the BBC World Service as its Director from 2004-2009.
He believes strongly in the NHS and is pleased to be able to contribute to the vital work of SCAS as it builds its reputation for excellence and adapts its services to the changing needs of its patients.
His last CEO role was leading Plan International, a large global child development agency fighting poverty in over 50 countries.
Nigel joined us on 1st March 2016 and his current term will run until 28th February 2019.
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Issue 17 Summer 2016
RACHEL CONEY SCAS CHARITY CEO
Rachel joined SCAS as the first ever CEO of its charity in February 2016. She will be working to raise the profile of the charity and to increase the amount of money that it raises. That money will be used to fund services that are completely additional to the core NHS funded services provided by SCAS. For example, funds might be used to train and equip the volunteers who support SCAS, to train and equip local communities to save lives and to enable our staff to develop new ways of offering even better patient care.
Prior to joining the NHS in 2005 Rachel spent 20 years working in the arts and cultural sector, where she became a very successful management consultant. She specialised in providing strategic planning, capital project, organisational change and fundraising advice to voluntary and public sector clients ranging in scale from major art galleries and large local authorities to local community arts organisations and parish councils. In her new role at SCAS Rachel is very keen to enlist the active support of our Foundation Trust members, and would welcome contact from any readers who are interested in finding out more about how they can help with the vital work the SCAS charity will be doing.
Before joining SCAS Rachel was the CEO of Healthwatch Oxfordshire, a post she took up after several years working as an Assistant Director at Oxfordshire Clinical Commissioning Group. 7
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Issue 17 Summer 2016
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We will soon be starting our 2016 elections for the seats available on our Council of Governors. This ‘election special’ tells you everything you need to know about the elections, what governors do and how to put yourself forward as a candidate or vote for another member.
The Trust has more than 13,400 public members eligible to nominate themselves to become an elected governor. About us SCAS is part of the National Health Service (NHS). We:
South Central Ambulance Service NHS Foundation Trust (SCAS) is looking for governors and we are encouraging people to put their names forward as candidates at our autumn 2016 election.
èè respond to emergency calls (999 service) and non-emergency calls (NHS 111 service) èè provide resilience and specialist operations èè offer a range of commercial services: àà Non-emergency patient transport services àà Logistics àà First Aid Training
DO YOU HAVE WHAT IT TAKES TO BE GOVERNOR?
WHAT DO GOVERNORS DO?
Do you want to make a difference to your local healthcare?
The Trust is looking for people who want to channel their passion for healthcare to help shape the future of emergency and non-emergency services that SCAS provides in the area. We are looking for public governors in Buckinghamshire, Oxfordshire, Berkshire and Hampshire. You must be 16 or over and reside in (or have a connection with) one of the above counties.
Governors must make sure the Board of Directors is doing its job properly by looking at how the Trust is performing against service user targets and standards.
There are a number of specific duties that governors must do, but in summary governors must: èè Hold the non-executive directors to account for the performance of the Board èè Represent the views of members and the public èè Tell members what the Trust is doing
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Governors need to meet and communicate with members and the public and regularly feedback information about the Trust. Governors also help promote membership and encourage local people to join as members. DO GOVERNORS NEED SPECIAL SKILLS OR QUALITIES? All types of people can become governors, with the exception of anyone disqualified for a number of reasons including bankruptcy or recent criminal convictions. No special qualifications are required but you must: èè Be willing to act in the best interests of the Trust and abide by the values of the Trust and the Nolan principles of public life èè Have good interpersonal and communication skills as you will need to talk to others. èè Be over the age of 16 èè Have an interest in the health services and organisations
Issue 17 Summer 2016
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Issue 17 Summer 2016
SCAS IN NUMBERS
3,000 STAFF
1,271 COMMUNITY & CO RESPONDERS
607 VEHICLES
1,238,568 CALLS TO NHS 111
541,080 CALLS TO 999
513,787 NEPTS JOURNEYS
78 SITES
107 VOLUNTEER CAR DRIVERS
POPULATION 4.6 MILLION
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However, governors are elected by the members, so it is up to them who is ultimately chosen as their governor representative. Enthusiasm, commitment, an interest in health and team work are important qualities. Governors have to be able to challenge the non-executive directors to ensure they are doing their job properly so it could be useful to have some skills you may have developed at work or as a volunteer or in your personal life, such as reading reports and working with others.
Governors are also expected to reach out into the local communities to encourage wide and representative membership; this may involve using your own networks or attending Trust organised membership and engagement events.
All members will automatically receive a voting pack either by post or via email. The results will be published on our website and there will be more information in our membership e-newsletter later in the year.
What if I just want to vote for someone? Then that is OK, we hope as many members as possible want to vote and choose who is going to represent them, even if they don’t want to stand for election themselves.
How much time will it take? Many of our governors will tell you how much they enjoy the role and that the time commitment should not be underestimated. As well as coming to four formal Council meetings each year there are other things that you will need to get involved in such as attending Council subcommittee meetings and engagement events. You will need to undertake some training to help you carry out your role; some of this will be compulsory.
For more information on becoming a governor… We recommend that you attend our ‘Everything you need to know about being a Governor’ event. There will be the opportunity to learn more about the election process and how to fill in your nomination form, along with lots more information on being a governor. To book a place please email company.secretary@scas.nhs.uk 6pm - 7:30pm Wednesday 7 September 2016 - Shaw House, Church Road, Newbury, RG14 2DR Watch the video at www.youtube.com/watch?v=MbwNak_I9xk
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Issue 17 Summer 2016
South Central Ambulance Service NHS Foundation Trust
2016 COUNCIL OF GOVERNOR ELECTIONS Elections for the Council of Governors (COG) will be taking place this Autumn and we’re looking for members of the public and existing members of our Trust to get involved. Do you have a friend or family member who has a passion for healthcare and would be interested in helping to shape the future of the ambulance services in our area? If so, becoming a governor could be a fantastic opportunity to get involved and have a say. We’re looking for public governors in Buckinghamshire, Oxfordshire, Berkshire and Hampshire. What do Governors do? There are a number of specific duties that governors must carry out, but in summary governors must: ê Hold the Non-Executive Directors to account for the performance of the Trust Board ê Represent the views of members and the public ê Feedback to members what the Trust is doing To find out more about the role please visit www.scas.nhs.uk/cog. Alternatively, interested parties can attend our ‘Everything you need to know about becoming a governor’ workshop on Wednesday 7 September in Newbury. Eligibility To be eligible to become a governor, interested parties must be 16 or over, reside in (or have a connection to) the counties SCAS serves, and be a member of our Trust.
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www.scaskids.co.uk
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Issue 17 Summer 2016
SCAS LAUNCHES NEW ONLINE EDUCATIONAL TOOL FOR CHILDREN, PARENTS AND SCHOOLS SCASKIDS – a new educational website designed for children, parents and schools – has been launched by South Central Ambulance Service NHS Foundation Trust.
The SCASKIDS site was built using inhouse resources from the communications, education and operations teams, along with help from teachers, staff and pupils at Fair Oak Infant and Fair Oak Junior Schools in Eastleigh, Hampshire, who helped us with making videos and checking that the development versions of the website met their needs.
The website – which can be accessed at www.scaskids.co.uk – provides advice and information for children, parents and teachers designed to help ensure young people can stay healthy, safe and know what to do in an emergency.
Liz Steele, a teacher at Fair Oak Junior School, who was one of those involved in developing the SCASKIDS website, said:
SCAS mascot 999 Ted provides seasonal tips on how to stay safe and healthy in spring, summer, autumn and winter and basic first aid advice and information can be accessed for dealing with bites, stings and cuts along with more serious emergencies when a person might not be breathing or suffering the symptoms of a heart attack. Videos showing, amongst other things, the equipment that is on a modern ambulance and when you should dial 999 can be viewed along with a ‘fun zone’ packed with games and educational resources.
“SCASKIDS is great. It is clear for the children to use, extremely informative, great for a ‘start of the day activity’ in class, brilliant for Key Stage 2 children and a great educational resource for assemblies. The children will learn a great deal and enjoy using it during ICT lessons.” After a final check in front of a whole school assembly of 600 children at Fair Oak Junior School, the SCASKIDS website went live with all the pupil helpers from the junior and infants schools – some of whom appear in the videos online – receiving a special certificate from 999 Ted thanking them for their efforts.
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NEW RESPONDER FOR NEW MILTON 18
Issue 17 Summer 2016
Residents and visitors to New Milton in Hampshire will benefit from a new Community First Responder Scheme which has been set up by South Central Ambulance Service NHS Foundation Trust (SCAS). Penny Smith is the first volunteer in the New Milton area and she began working for SCAS in April. She will attend 999 calls where a life is deemed at risk and will provide basic life support care until the arrival of the ambulance. The Bransgore Community First Responders and liaison officers from SCAS are helping to set up the scheme and are looking for more individuals like Penny who are prepared to help and support their community in this way. Community First Responders (CFRs) are unpaid volunteers who give their time freely to help save lives in their community. They are trained by SCAS in basic life support, the use of an automatic external defibrillator (AED) and the treatment and control of a wide range of potentially life-threatening conditions. They attend calls in their area and take care of patients until the arrival of the ambulance service response. When not required they remain at home or work, carrying on their daily life until an emergency call comes in. Penny Smith, the New Milton Scheme Co-ordinator, said: “A prompt response by a trained individual with a defibrillator really can save lives. I hope that other likeminded people will come forward to join me, so that we can establish an effective CFR group for New Milton, capable of providing cover for many hours each day.�
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Terry Kane, SCAS Community Liaison and Training Officer for Hampshire, said: “Community First Responders (CFRs) are extremely important. Because each CFR lives or works in their ‘patch’, they can often reach a patient a few minutes earlier than an emergency ambulance. They have the skills and equipment to immediately begin assessing and treating the patient before the paramedics arrive and those few minutes can make all the difference between life and death.”
Speaking about how she hoped the scheme would develop, Penny said: “We need some really committed individuals who care about their local community and who want some very rewarding voluntary work they can undertake at times that suit their lifestyle. No previous medical experience is necessary as all training and support is given. The motivation to be a CFR must come from within. It gives you the chance to make a huge difference to someone needing vital help who could even be a relative, neighbour or friend. We would like to hear from people who think they have what it takes; commitment, compassion and a willingness to help others at a time of crisis.”
Bransgore Responder Group Co-ordinator, Mike Jukes, whose group has provided the vital medical kit to start the New Milton Scheme, said: “We are really pleased to see a new scheme start up in New Milton and we are very happy to support Penny as she gets going. We now need more volunteers to come forward to join her.”
Those interested in learning more about the role of Community First Responders, or volunteering for the New Milton group should call 0800 587 0207 or email cfr@scas.nhs.uk
Community First Responders (CFRs) come from all walks of life. If you are interested in joining as a volunteer you will need to be over the age of 18, physically fit and healthy, able to carry out effective cardiopulmonary resuscitation (CPR) for up to 20 minutes (after training) and be a car owner with a full UK driving licence. Volunteers must be able to commit to be on call for a minimum of 20 hours each month, which can be arranged flexibly around existing work, family or other commitments. CFRs receive full training by South Central Ambulance Service to provide life-saving treatment and if they are sent to an emergency they are always backed up with the nearest available ambulance. Every six months, all CFRs must complete training to refresh their skills and there are optional monthly training sessions they can attend too.
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Issue 17 Summer 2016
ANOTHER SUCCESSFUL RESUSCITATION FOR SCAS In May, NHS England published data showing that SCAS is the best performing of all ambulance trusts in England over the last 12 months when it comes to patients who have suffered a cardiac arrest surviving to discharge from hospital. This is due to the skills, speed and professionalism of SCAS staff in the clinical coordination centres and on frontline vehicles, all of which were exemplified in an incident on 26 April in Buckinghamshire. Josie Wass, Emergency Call Taker, was on duty in Southern House, Otterbourne, when she received a call at 10:40 from a male in his 30s who had woken up with chest pains and shortness of breath. Working with Colleen Goff on the Dispatch Desk at Northern House, Bicester, help was quickly arranged with an ambulance crewed by Vince Burden, Ashley Barker and Lynn Williams (MedicNow Observer) sent to the scene. The crew realised that the patient was suffering an acute heart attack and during treatment at the scene he went into cardiac arrest. Having shocked the patient twice, the crew achieved ROSC (Return of Spontaneous Circulation) and called for back-up. That arrived in the shape of two further vehicles; one crewed by Lisa Ramsay and Emily Berra, and a second with Team Leader Simon Lukas who was accompanied by Kerry Galvin. After further treatment at the scene, the patient was transported to the Cardiac and Stroke Receiving Unit at Wycombe Hospital for an immediate PPCI – a surgical procedure to unblock arteries carrying blood to the heart. The operation was successful and he was discharged the following day. Data published by NHS England in May 2016, showed for the 12 months from April 2015 to March 2016, that 13.9% of all patients who suffer a cardiac arrest in our region survive to being discharged from hospital. This is the highest rate of all ambulance trusts in England and well above the national average of 8.7%.
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Issue 17 Summer 2016
A DAY ON THE ROAD WITH NEPTS IN OXFORDSHIRE
Sandy is joined today by Richard McDonald, who is a student paramedic who fits in NEPTS shifts around his studies in order to get additional experience with patients and earn some extra money. Richard spent 16 years in the hospitality industry, before deciding he wanted to take a new direction in his career. He took a one year access course, and then enrolled on the two year paramedic course.
In April, SCAS Marketing & Communications Manager, Nick Smith, spent the day with one of the crews in Oxfordshire that make up SCAS’ NonEmergency Patient Transport Service (NEPTS). Across the SCAS region, the NEPTS team undertake over 500,000 patient journeys every year. Below is Nick’s account of his day on the road.
The first run of the day involved collecting a woman with dementia from the nearby John Radcliffe Hospital, and returning her to the care home where she lived. The patient was confused about where she was being taken and who would be there, but Richard treated her with great understanding, using his previous experience of dementia care to ensure that she got the respect and care that she deserves.
“The shift started from the Oxford NEPTS Resource Centre at 8.30am, but the crews were in the mess room at 8.00am having a cup of tea and preparing for the day ahead. Sandy Taylor spent 22 years in the RAF before joining SCAS four years ago as an Ambulance Care Assistant with NEPTS. He will be driving the ambulance, which has several patient seats and the ability to transport wheelchairs or a stretcher if required.
Once she had been settled back in to her care home the crew set off for the next pick-up: a gentleman and his carer from an Oxfordshire village who needed to get to a hospital appointment at the John Radcliffe in Oxford. On the way another woman patient was picked up and delivered to the Churchill Hospital in plenty of time for her appointment. The next patient on the list was a woman to be collected from the John Radcliffe and taken home to her bungalow on the outskirts of Oxford. This patient had fairly severe mobility issues, and Sandy and Richard needed to use all their skills to ensure that she could be safely and comfortably transported in the ambulance. Whilst chatting to the patient on the journey it becomes apparent that she has not had much to eat or drink that day and that, due to the time of her appointment, she will have missed her daily visit from her carer. 23
Realising this, Richard and Sandy demonstrate the core SCAS value of caring by taking the time to make sure that she was settled in and comfortable, had a cup of tea, some water and something to eat and, crucially, that she had her telephone and personal alarm on her. By now it was time for the crew to take their rest break, but they notice on the PDA that one of the later journeys (the woman who they dropped off at the Churchill earlier) had finished her appointment early and had been flagged as ready for collection. Sandy and Richard decided to postpone their break and called control to get her journey split out so that they could deliver her home early and save her having to wait in the hospital; again demonstrating their fantastic commitment to patient care. Two more patients were taken from appointments back to their homes before Sandy and Richard finally found time to take their break at 5.15pm. After a wellearned cup of tea and sandwich back at base, the crew were back on the road for the last run of the day. This was a regular patient who gets transported for treatment three times a week, and is a favourite with all the crews due to her mischievous sense of fun. She only has lovely things to say about NEPTS staff and, on the evidence of Sandy and Richard’s inspiring work, it is easy to see why.�
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TWEET US @SCAS999 25
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Issue 17 Summer 2016
JOHN,S ONE MILLION MILES FOR SCAS The Proclaimers famously sang about walking 500 miles but Volunteer Car Driver, John Salter, from Newbury has chalked up over 1 million miles driving for SCAS. Volunteer car drivers play an important role in SCAS’ Non-Emergency Patient Transport Service, helping get patients to and from hospital appointments, taking people home once they have been discharged from hospital and taking patients for regular treatment such as to renal units for patients requiring dialysis. The Non-Emergency Patient Transport Service operates six days a week (Monday to Saturday) and volunteer car drivers can choose to give as little or as much time as they want, though ideally SCAS would like new drivers to be available at least one day a week. Since volunteering in 1986, John has driven 1,188,170 miles for SCAS – that’s far enough to drive around the earth at the equator 47 times!
He says: “Having joined the electricity board straight from school, I spent my entire working career there. In 1985 I underwent open heart surgery – which was very new at the time – and following the operation the company gave me early retirement for health reasons. I didn’t want to be sitting at home doing nothing, but also wasn’t looking for paid work. I bumped into a colleague who had joined the volunteer car driver scheme and he recommended I go along to Bracknell to meet the person running the scheme. I did that, started in January 1986 and wouldn’t have kept doing it for 30 years if I didn’t enjoy it!” Now SCAS is urgently looking for more people like John to volunteer, as the Trust would like to recruit more volunteer car drivers for Berkshire. Beth Whitaker, Volunteer Car Driver Service Manager for SCAS, said: “John, and everyone who volunteers for us, do an amazing job. We just need a few more people in Berkshire as this will really help us improve the level of service we can give to patients who would otherwise struggle to make it to or from a hospital or treatment appointment. 27
It’s also a very satisfying role for our volunteers – as can be seen by the fact that John has been with us for over 30 years!” New volunteers must have no more than three points on their licence, own a five-door vehicle with a valid MOT and have fully comprehensive car insurance including a clause to carry patients. New volunteers will undertake a driving assessment and SCAS will carry out a Disclosure and Barring Service (DBS) check. In return SCAS will supply a uniform, equipment, identity card and reimburse the volunteer for mileage and any other expenses incurred, for example, parking charges.
If you’re interested in helping local people in your community as a Volunteer Car Driver for SCAS, please send an email to volunteer. cardriver@scas.nhs. uk or call 0300 123 9801 (option 5) for more information. 99 TE 9 D
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Issue 17 Summer 2016
Be part of our future by taking part in our annual survey We want to hear from you, our members, and make sure your opinion counts! It’s that time of year again - our Annual Member Satisfaction and Patient Care survey. We are asking our Foundation Trust Members and GP surgeries across our four counties to provide their views on a number of topics and services. The results of this survey will help to inform the Trust’s plans for the year ahead. Last year we received nearly 500 responses and we want to surpass that number this year. Please help us by completing our survey. We value your feedback. Deadline for submitting the survey: Monday 11 July 2016 A summary of the results will be included in the next members’ newsletter and will be published on the Trust website.
Take the survey now â www.surveymonkey.co.uk/r/QQ53M3G
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What,s happening in the NHS NHS and health and care sector hit first target on climate change – but more testing goals are to come The NHS and wider health and care sector is over the first hurdle in the race to reach carbon reduction targets and help limit the effects of climate change. A report from the Sustainable Development Unit for NHS England and Public Health England showed the NHS has reduced its carbon emissions by 11% between 2007 and 2015 – exceeding the 10% target set in 2009. The wider sector, which also includes public health and social care, has seen a 13% reduction over the same period. These are notable achievements considering health and care activity has increased by 18% since 2007. However more work will be needed to reach the target set out in the Climate Change Act 2008.
To read the full report, please go to www.sduhealth.org.uk/policy-strategy/reporting/nhs-carbon-footprint.aspx
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HOW ARE YOU? In our adult years, the lifestyle choices we make can dramatically increase our chances of becoming ill later in life. Making small changes now can improve your health right away and double your chances of staying healthy as you get older. It’s never too late to start. Search One You and take the free health quiz to see how you score.
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Issue 17 Summer 2016
Public Health England has recently launched ‘One You’, a ground-breaking new campaign to help adults across the country avoid future diseases caused by modern day life.
individual identify not only their risks but also the pressures they face in their life and the stress that results, and then support them with personalised tools and advice.” Latest figures show that life expectancy at older ages is at record levels, yet many are spending their retirement living in ill health. Currently 15 million Britons are living with a long-term health condition, yet studies show living healthily in middle age can double your chances of being healthy when you are 70.
Everyday habits and behaviours, such as eating too much unhealthy food, drinking more than is recommended, continuing to smoke and not being active enough, are responsible for around 40% of all deaths in England, and cost the NHS more than £11 billion a year.
The new campaign from Public Health England will help adults to move more, eat well, drink less and be smoke free. One You will also provide information on how people can reduce their stress levels and sleep better. Modern day life makes it hard for people to live healthily, with factors such as bigger portions for everything we eat, a desk-bound job or a long commute.
WHO IT’S FOR The campaign is aimed at 40-60 year olds. It’s about making time for yourself, because there is only ONE YOU. This generation are often looking after children and or elderly parents and their own health may be put to one side in the busy daily routine of life.
One You gives people the chance to reappraise their lifestyle choices, put themselves first and do something about their own health before it’s too late. It encourages adults to start by taking a new online health quiz called ‘How Are You’. This innovative quiz provides personalised recommendations based on your results and directs people to tools and advice to help them take action where it’s most needed. Over half (56%) of 40 to 60 year olds taking the ‘How Are You’ quiz said they were likely to change their lifestyle to improve their health because of the feedback it gave them.
Professor Sir Muir Gray, clinical adviser for the One You campaign said: “Many diseases that impact people’s health and shorten their active lives can be prevented. Currently 42% of adults in midlife are living with at least one long-term health condition which increase their risk of early death and disability. “Although it has been customary to blame people for their ‘lifestyle’ we now appreciate that we need to take into account the environmental pressures that make it difficult to make healthy choices, having to sit eight hours a day at work for example, and then drive an hour home. One You is designed to help every
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Try the quiz now: www.nhs.uk/oneyou/hay
NHS Choices - New Mental Health Support For Young People
NHS Choices recently launched an updated version of its service search tool for mental health support services for young people.
The information hub offers young people advice and help on mental health problems including depression, anxiety and stress.
Using new data, the tool is designed to empower young people across England, giving them access to more information about mental health support services near them.
Click here for more information.
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Issue 17 Summer 2016
OUT AND ABOUT
WHAT’S ON IN YOUR AREA Come and see us at the following events.
DATE
EVENT
LOCATION
TIMES
Sat 2 July
SCAS Recruitment Open Day
Bicester HQ, 7/8 Talisman Business Centre, Talisman Road, Bicester, Oxfordshire, OH26 6HR
10:00 -14:00
Sat 16 July
Baffins Pond Association Summer Fayre
Baffins Pond, Tangier Road Field, Portsmouth, Hampshire, P03 6PG
12:00 - 16:00
Sat 16 July
Emergency Services Open Day
Newbury Resource Centre, Hawthorn Road, Newbury, RG14 1LD
11:00 - 16:00
Sun 17 July
2016 Blue Light Service Open Day
Gosport Lifeboat Station
11:00 - 16:00
Sat 30 July
Think Safe Event
Asda Superstore, Eastleigh, Hampshire
TBC
Bicester Activity Day and Teddy Bear’s Picnic
The Garth Park, Bicester, Oxfordshire
11:00 - 15:00
JULY
AUGUST Weds 3 August
SEPTEMBER Sat 3 Sep
Reading Pride
Kings Meadow, Reading, Berkshire
From 12 noon
Sat 3 Sep
Southsea Fire Station Open Day
Southsea Fire Station, Hampshire
TBC
Sat 10 Sep
Heritage Open Day with emergency services
Waddesdon Manor, Nr Aylesbury, Buckinghamshire
10:00 - 17:00
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HOW ARE WE DOING? What does it mean? Red 2 - Red 2 calls are serious but less immediately time critical and cover conditions such as stroke and fits.
Total 999 activity equates to the number of calls which received a SCAS response or were dealt with by our clinical support desks.
111 calls answered is the number of calls answered through the non-emergency healthcare service.
Non conveyance is the number of incidents we responded to where the patient was not taken to hospital.
CFR stands for Community First Responder.
Non conveyance % is the percentage of incidents we responded to where the patient was not taken to hospital.
NEPTS stands for Non-Emergency Patient Transport Service.
Red 1 - Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions.
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Issue 17 Summer 2016
Figures shown are year to date (April - May 2016).
total 999 activity
non conveyance
non conveyance %
91,742
40,163
47.49%
red 1 (8 mins)
red 2 (8 mins)
red 19
74.30%
73.00%
94.80%
111 calls answered
no. of NEpts journeys
cfr responses
207,950
87,136
2,360
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Public governors
Berkshire constituency
Colin Godbold
Vacant
Vacant
Appointed partner governors
Staff governors
Public governors
Hampshire constituency
Ray Rowsell
Andy Bartlett
Paul Carnell
Jonathan Cotterell
Richard Coates
Debbie Scott
David Palmer
Michele Foote
James Birdseye
Vacant
Cllr Jan Warwick
David Chilvers
Cllr Keith House
Sue Thomas
Sabrina Chetcuti
COUNCIL OF GOVERNORS
Barry Lipscomb
Cllr David Burbage
The Council of Governors meets four times a year and represents the interests of members and stakeholder organisations. Meetings are open to the public. For more information please visit our website at www.scas.nhs.uk/ft The next COG meeting will be on 19 July 2016 at Shaw House, Newbury (18.00 21.00).
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Buckinghamshire constituency
Bob Duggan
Tony Peirson
Vacant
Oxfordshire constituency
Tim WindsorShaw
Vacant
Vacant
Contact the Membership Office Please get in touch with the membership office if you: èè want more information about what we do èè have a story you want to share with other members èè want us to come along to an event in your local area èè want to change your contact details èè want to get more involved and update your involvement choices èè want membership forms or other literature to distribute èè want to raise an issue with a governor Email: getinvolved@scas.nhs.uk or Tel: 01869 365126
Our mascot, 999 Ted is hidden in one of our articles…
99 TE 9 D
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Produced by South Central Ambulance Service NHS Foundation Trust Units 7 and 8 Talisman Business Centre Talisman Road Bicester Oxfordshire OX26 6HR Tel 01869 365000 | Fax 01869 322814 | getinvolved@scas.nhs.uk | www.scas.nhs.uk Design > Ben Hennessy