South Central Ambulance Service
NHS Foundation Trust
Foundation Times
Issue 18 Winter 2016/17
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SCAS 2016 HAPPENINGS 8
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SCAS honours oustanding staff
Governors election results
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SCAS NEWS
SCAS launches lifesaving app
Issue 18 Winter 2017 If you would like to submit an article for Foundation Times please send it to getinvolved@scas.nhs.uk. Foundation Times is produced by South Central Ambulance Service NHS Foundation Trust. Editor: Monica Moro Design: Ben Hennessy Cover photo: The Spinnaker Tower, Portsmouth
www.scas.nhs.uk
www.twitter.com/scas999
www.facebook.com/scas999
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www.flickr.com/999scas
Issue 18 Winter 2017
WELCOME Welcome to the Winter 2016/17 Foundation Times We would like to offer a heartfelt thanks to all our Members for their continued support during 2016. Thank you again, and wishing you all the best for a healthy New Year!
FRONT COVER PHOTO Thanks to John Whitfield for sending us a photo to use on the cover. It was taken on Spice Island looking over to the Spinnaker Tower.
If you are interested in photography and would like to see your image on the front cover of the next issue, please send your it to us along with details of where it was taken to getinvolved@scas.nhs.uk
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2016 SCAS HAPPENINGS çJanuary
SCAS holds its first Recruitment Open Days at their HQ in Bicester Oxfordshire and their regional office in Otterbourne, Hampshire.
èFEBRUARY
SCAS signs The Blue Light Time to Change pledge to show our commitment to challenge mental health stigma and promote positive wellbeing within our service.
çMARCH
SCAS Chief Executive Will Hancock is included on the Top 50 Chief Executives in the NHS 2016 Health Service Journal (HSJ) list.
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çAPRIL
SCAS is announced as the provider of Non-Emergency Patient Transport Service (NEPTS) across the Thames Valley region
èMAY
SCAS unveils new website www.scas.nhs.uk and launches SCASKIDS www.scaskids.co.uk
çJUNE
SCAS holds Long Service Awards 5
èJULY
SCAS celebrates 10th birthday
çAUGUST
SCAS is preferred bidder for Non-Emergency Patient Transport Services in Surrey, Hampshire and Hounslow
èSEPTEMBER
èè SCAS is the first ambulance trust in the country to be rated ‘Good’ by the CQC èè SCAS wins Excellence in Mobile Healthcare Award from EHI
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çOCTOBER SCAS launches Defibrillator app and SCA Charity
èNOVEMBER èè SCAS celebrates staff’s dedication and efforts at the annual AMBIES awards èè SCAS supports the national Road Safety Week 2016 campaign with five in-house videos www.scas.nhs.uk/news/ campaigns/roadsafety
çDECEMBER
SCAS announces its new Governors 7
SCAS hono outstandi 8
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ours ing staff 9
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The annual staff awards, known as the Ambies, were held by South Central Ambulance Service NHS Foundation Trust (SCAS) at The Castle Hotel, Windsor, on Friday 25 November. The Ambies showcase those members of staff who epitomise the Trust’s values of teamwork, innovation, professionalism and care. This prestigious black tie event is made possible thanks to the generous contribution of a number of sponsors, including Hexagon Safety & Infrastructure, O2, O&H Vehicle Conversions, Terravix and Ortivus. It was an evening to remember for a number of SCAS staff and teams who were announced as the winners of the following categories:
èè NHS 111 Person of the Year Monica Knight
èè Support Person of the Year Michelle Archer
èè A&E Person of the Year (Sponsored by Hexagon) Robert Lankford
èè Team of the Year, Operations (Sponsored by Ortivus) NHS 111 North Shift Managers and Team Leaders
èè Emergency Operational Control Person of the Year Rachael Cook
èè Team of the Year, Support Recruitment Team
èè Educator of the Year Julie Bailey
èè Governors’ Ambassador Award John Cross
èè Volunteer of the Year (Sponsored by O2) North West Community First Responder Co-ordinators
èè Pride of SCAS (Sponsored by O&H Vehicle Conversions) Jeanette Hall
èè Commercial Services Person of the Year Rohan Dias
èè Innovation of the Year (Sponsored by Terrafix) Save a Life App Team
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Chief Executive, Will Hancock, said: “The Ambies have been running since 2009 and are an excellent way to reward those staff who go above and beyond the call of duty right across the organisation. Their popularity increases year after year, as can be seen by the record 220 staff nominations we received for the 2016 awards, and they are a great way to motivate, inspire and reward our incredible staff. All staff and teams who are nominated receive a certificate of recognition and those shortlisted are invited to attend the event where the winners of the 12 categories are announced.
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“This year’s event in Windsor was a great way to acknowledge a really successful year for us as an organisation too, as we celebrated our 10th birthday in July and were the first ambulance trust in England to receive a ‘Good’ rating from the CQC in September. It was a real privilege for me to be able to spend time with such inspirational people and made me feel very proud to be part of SCAS.” All the winners received their awards from award-winning broadcaster, Martin Stanford, a TV and radio broadcaster with over 25 years industry experience. 13
SCAS APPOINTS NEW CHAIR 14
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I am pleased to announce that Lena Samuels has been appointed by the SCAS Council of Governors to the post of Chair of South Central Ambulance Service NHS Foundation Trust (SCAS). This combines the chairing of both the Board of Directors and the Council of Governors.
In addition to working at the BBC, Lena now runs a communications and training company providing publicity and strategic advice. She also delivers leadership, human rights and child protection training on behalf of organisations such as the British High Commission, the National Crime Agency, Bramshill Policing Advisers, UNICEF and UN Women.
Lena started serving as a non-executive director from 1 January 2017 and will take up the post of Chair on 1 April 2017 for an initial period of three years. Lena was an associate non-executive director with the Isle of Wight NHS Trust and previous to this was a non-executive director with University Hospital Southampton NHS Foundation Trust.
Commenting on her appointment Lena said: “I want to take this opportunity to confirm my value of and passion for the health service. I am looking forward to taking up this important role, moving SCAS forward to meet the new challenges and opportunities for the future, where I believe developing and enhancing stakeholder relationships will be key.
Lena was born and educated in London and brings a wealth of senior level health sector experience to the position of Chair. She has previously held roles where she had portfolio responsibility for patient safety, communications, international health and equality and diversity. These roles include being a lay advisor with Wessex Deanery, (where she was involved in GP recruitment, alongside holding positions on the school boards for emergency medicine and surgery), vicechair of Hampshire Police Authority and Chair of Southampton City College.
“The relationships I already have in the health sector will be an asset in developing the networks SCAS needs to deliver its mission and to provide the best possible care, as well as to strengthen its relationships with the communities it serves and commissioners”. The remuneration for the post is £40,000 per annum. All non-executive appointments are made on merit and political activity plays no part in the selection process. However, there is a requirement for appointees’ political activity (if any declared) to be made public. Lena once stood to be an MP but has declared no political interest and holds no other Ministerial appointments. Will Hancock Chief Executive
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Governors election results We are pleased to announce the results of the Governors Election 2016. The successful candidates from the elections were: Public: Hampshire - 3 vacancies èè Barry Lipscomb èè David Luckett èè Richard Coates Public: Berkshire – 2 vacancies èè Frank Epstein èè Mark Davis Public: Oxfordshire – 3 vacancies èè Joyce Hutchinson èè Mike Fox-Davies èè Paul Ader
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As a Foundation Trust, SCAS is committed to representing its communities as effectively as possible, promoting public awareness and involvement in health care issues.
I would also like to acknowledge those governors who decided not to stand for re-election – they have all made a major contribution, and I look forward to working with them in the final few months of their term of office. I know that they will continue to offer SCAS great support in their role as members.”
Having trust members, represented by elected governors, is a key way for the Trust to involve local people in the organisation’s work and ensure that it provides the best possible care and treatment for the people it serves.
The new governors will commence their term on the 1st March for a three year term.
Trevor Jones, Chairman, said: “The SCAS FT Council of Governors has developed considerably since we started out on our journey in March 2012, and given the contribution they have made I am personally delighted that Barry Lipscomb and Richard Coates were successful in being re-elected for a second term. It is also great that we will be joined by six new public governors - David Luckett (Hampshire), Frank Epstein (Berkshire), Joyce Hutchinson (Oxfordshire), Mark Davis (Berkshire), Mike Fox-Davies (Oxfordshire) and Paul Ader (Oxfordshire) - as they will bring some fresh ideas and perspectives to SCAS as we face up to our future challenges.
The official election process was conducted on behalf of the Trust by the Electoral Reform Services.
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South Central Ambulance Service
NHS Foundation Trust
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Tweet us @SCAS999 19
Save a Life SCAS launcheS NEW lifesaving App 20
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In October we launched a new App that is capable of telling people where their nearest automatic external defibrillator (AED) is, should they come across someone in cardiac arrest, and also guide them through how to carry out effective cardiopulmonary resuscitation (CPR) or chest compressions. The App can currently identify the nearest AED in the South Central region, and has the capability to expand to cover the whole UK.
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The Save a Life App, which is iOS and Android compatible and free to download, has been developed for SCAS by our partner, O2, and uses GPS functionality to show a user where their closest AED is from wherever they are in Berkshire, Buckinghamshire, Hampshire or Oxfordshire. It has been designed with inbuilt functionality to allow every ambulance trust in the country to upload the location of all their AEDs to it. If they chose to do so, this would, for the first time, provide a national register of every AED in the UK. As well as storing the details of approximately 2,300 AEDs within the South Central area, the App also contains videos which demonstrate how to carry out CPR on adults, children and infants, along with a myth buster section that dispels the most commonly held misconceptions about the risks of attempting CPR. The location of each AED on the map has been verified by SCAS and the date of verification is included so users can see when it was last checked. More information is available from our website at www.scas.nhs.uk/savealife.
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BERKSHIRE Wexham Ambulance station celebrated its 20th birthday
During the previous weeks children of the staff had the chance to take part in a drawing competition. The afternoon saw the judging of the competition by Clinical Operations Manager Neil Durrant. The winners were Sophie Nicholson and Austen Edwards. The winning entries can be viewed on the SCASKids website at www.scaskids.co.uk/meet-999-ted
On Friday 21 October Wexham Ambulance station celebrated its 20th birthday. Due to an amazing amount of planning by staff and managers at the station staff members’ families and friends had a fabulous day. The station was a sea of green and yellow balloons and streamers, with pictures of the station and its staff across the years.
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Pride of Reading and Pride of SCAS At the thirteenth annual Pride of Reading Awards held on Friday 4 November at the Madejski Stadium, Trainee Technician, Stuart Brookfield, who is based at the Trust’s Reading Resource Centre, won the Local Hero Award. Stuart was nominated following his actions whilst on holiday in Faliraki, Rhodes in 2014. At the time, he was working in the UK as a lifeguard and one morning at the hotel where he was staying, Stuart had come down for breakfast and noticed a commotion around the hotel swimming pool. “I went over”, says Stuart, “and saw that there was a lad of about 20 at the bottom of the pool not moving. People were saying he had suffered some sort of seizure. I jumped in and, with great difficulty, managed to get him out of the pool and on to the side. He wasn’t breathing so I immediately started CPR. I worked on him for quite a while and got to the stage where I thought my CPR wasn’t working and I wasn’t going to be able to get him back.” Thanks to his perseverance, the CPR Stuart gave did eventually get the patient breathing again, at which point Stuart put the man in the recovery position and monitored him until the local ambulance arrived.
BUCKINGHAMSHIRE Joint campaign to reduce assaults and harassment of ambulance staff In the last 18 months, our staff have reported hundreds of cases of physical assault and verbal abuse whist carrying out their jobs. The Trust teamed up with Pubwatch High Wycombe to pilot a campaign designed to help reduce such attacks on our staff. The campaign started last June and if successful, it will be rolled out across the UK to all Pubwatch schemes. Find out more about the campaign at www.scas.nhs.uk/joint-campaign-toreduce-assaults-and-harassment-of-ambulance-staff
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HAMPSHIRE New lifesaving resource launched in Havant A new lifesaving resource for residents of Leigh Park, Havant, was unveiled on Wednesday 12 October. A brand new public access defibrillator was installed in a former phone box at the Greywell shopping centre and can now be accessed by anyone contacting SCAS on 999. The installation was made possible with funding and support from Hampshire Constabulary, Havant Borough Council, South Downs College, Public Services Group X 2016, BT, Community Heartbeat Trust, J Edwards Funeral Directors, and PJM Electricals who have installed the equipment for free. SCAS’s local CFR group will train shop staff in nearby retail premises on how to use the defibrillator. The majority of the money needed for the equipment has been provided by the parents of seventeen-year-old South Downs College student Sarah Morgan, who sadly died in March last year after collapsing on a bus on her way home from Waterlooville. Sarah’s Mum, Anna, said: “Our daughter suffered a cardiac arrest after shopping with friends. Despite the best efforts of everyone who helped when she collapsed, Sarah could not be revived. A week later we faced the terrible decision of switching off her life support machine. If a defibrillator had been available when she collapsed, it could have saved Sarah’s life.” The latest defibrillator is the sixth that the family has helped install in the local area, all funded thanks to the efforts of Sarah’s family and friends, and it ensures that Sarah’s legacy continues to grow.
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OXFORDSHIRE Chipping Norton First Aid Unit hit the headlines In November an article in a national newspaper was published featuring the work of specialist paramedics Gary Toohey and Georgette Eaton at the Chipping Norton First Aid Unit. The newspaper, iNews, achieves daily sales of over 300,000 copies across the UK and has a readership of around 750,000 people. The article was written following a visit to the unit by a reporter and photographer from I News on Sunday, 23 October. As well as chatting with Gary and Georgette, a number of patients who visited the Unit that day were very happy to speak about the great work that the team do. You can read a shortened version of the full article that appeared in the newspaper here.
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Issue 18 Winter 2017
NHS could save £400 million with carbon savings The NHS could save over £414 million and cut 1 million tonnes of carbon emissions every year by 2020 through making changes that can also benefit people’s health. According to the report, £540m has been invested over eight years in technologies such as LED lighting, insulation and better energy control. A total of £1.85bn has been saved over that time and £190m cut off the 2016 NHS energy bill.
A new report by the Sustainable Development Unit for NHS England and Public Health England selected 35 areas and calculated their financial and environmental benefits. The Securing Healthy Returns report outlines areas that offer potential cash savings and environmental benefits. These include providing mental health services to people being treated for physical health needs in hospitals, encouraging staff to travel to work by bike or foot and increasing use of technology for communication – for instance between staff and for patients with long term conditions.
For more information please click here.
ENR RE NE G COR
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Results of our annual survey Firstly we’d like to thank all of you that took part in our Annual Members and Patients Survey, the response was good and gave us an invaluable insight in to what we are doing well and more importantly, where we could possibly improve. The results are available on our website www.scas.nhs.uk/patient-experience-survey If you would like a hard copy posted to you, please contact the Membership and Engagement Office at getinvolved@scas.nhs.uk.
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10 tips to make , your New Year s resolution a success!
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Most of us will make a New Year’s resolution maybe to lose weight, quit smoking or drink less but only one in 10 of us will achieve our goal.
Psychologists have found we’re more likely to succeed if we break our resolution into smaller goals that are specific, measurable and time-based. Professor Richard Wiseman, of the University of Hertfordshire, tracked 5,000 people as they attempted to achieve their New Year’s resolutions. His team found that those who failed tended not to have a plan, which made their resolution soon feel like a mountain to climb. Some focused too much on the downside of not achieving their goal, adopted role models, fantasised about their goal or relied on will power alone. “Many of these ideas are frequently recommended by self-help experts but our results suggest that they simply don’t work,” says Prof Wiseman. “If you are trying to lose weight, it’s not enough to stick a picture of a model on your fridge or fantasise about being slimmer.” He said the 10% of participants in the study who had achieved their target broke their goal into smaller goals and felt a sense of achievement when they achieved these.
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“Many of the most successful techniques involve making a plan and helping yourself stick to it,” says Prof Wiseman.
Top 10 goal setting tips Prof Wiseman’s top 10 tips to achieving your New Year’s resolution:
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Make only one resolution. Your chances of success are greater when you channel energy into changing just one aspect of your behaviour. Don’t wait until New Year’s Eve to think about your resolution and instead take some time out a few days before and reflect upon what you really want to achieve. Avoid previous resolutions. Deciding to revisit a past resolution sets you up for frustration and disappointment. Don’t run with the crowd and go with the usual resolutions. Instead think about what you really want out of life.
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Break your goal into a series of steps, focusing on creating sub-goals that are concrete, measurable and time-based.
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Give yourself a small reward whenever you achieve a sub-goal, thus maintaining motivation and a sense of progress.
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Make your plans and progress concrete by keeping a handwritten journal, completing a computer spreadsheet or covering a notice board with graphs or pictures.
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Tell your friends and family about your goals. You’re more likely to get support and want to avoid failure. Regularly remind yourself of the benefits associated with achieving your goals by creating a checklist of how life would be better once you obtain your aim.
Expect to revert to your old habits from time to time. Treat any failure as a temporary setback rather than a reason to give up altogether.
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Getting started Below are some of the most common New Year health resolutions, with links to help you get started and achieve your goal. Lose weight Get practical tips to lose excess weight, including getting started, healthy food swaps, and the NHS Choices 12week weight loss plan. Quit smoking We’ve got all you need to help you achieve your goal to stop smoking, including ordering a free Quit Kit, getting support and tracking your progress. Get active Boost your fitness with fun and practical ideas to help you get into shape, including Couch to 5K, Strength and Flex and our 12-week fitness plan. Drink less alcohol Calculate your units, get tips on cutting down, track your drinking and find out where to get help and support.
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Eat more fruit and veg Whether you’re cooking for a family or eating on the go, our tips and recipes can help you get your 5 A DAY.
SOCIAL MEDIA UPDATE 36
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South Central Ambulance Service NHS Foundation Trust
South Central Ambulance Service NHS Foundation Trust
ANITA
PARAMEDIC > 11 years’ experience > Attended hundreds of road traffic collisions
ALEX
PARAMEDIC
“One incident that has stuck in my mind was an
accident I was sent to where a group of five lads who had been out drinking and taking drugs, lost control of the car they were travelling in and crashed.
> 5 years’ experience > Attended over 250 road traffic collisions
As the senior paramedic at the scene I was dealing with the most badly injured patient. He was a passenger in the vehicle, had lost an arm and had a large open chest wound through which I could clearly see his lung. We got him to hospital alive but he died in the emergency department. His friend, the driver, was prosecuted and imprisoned.
“In October this year, I was sent to an accident where a motorcyclist – travelling on a 60mph limit dual carriageway at a speed in excess of 100mph – lost control of the bike and hit a lamppost.
If you saw what I saw that day, and on countless other occasions, I’m sure you’d never use drugs or drink alcohol whilst driving a vehicle or getting on a motorbike.”
Despite the best efforts of my colleagues and I, he died from his injuries at the scene. I believe that had he been travelling at the speed limit of 60mph and had the accident, he would have survived.
This Road Safety Week, please help Anita have to deal with less road deaths and serious injuries in the future by signing up to the following pledge: I’ll never drive after drinking any alcohol or drugs – not a drop, not a drag. www.scas.nhs.uk/roadsafety
If you saw what I saw that day, and on countless others where motorcyclists and drivers have been travelling too fast, I’m sure you’d never speed again.”
This Road Safety Week, please help Alex to deal with less road deaths and serious injuries in the future by signing up to the following pledge: South Central Ambulance Service
I’ll stay under limits and slow down to 20mph around schools, homes and shops to protect others. I’ll slow right down for bends, brows and bad weather, and avoid overtaking.
NHS Foundation Trust
www.scas.nhs.uk/roadsafety
NEIL
CLINICAL OPERATIONS MANAGER > 16 years’ experience > Attended hundreds of road traffic collisions “I’ve been to more road traffic collisions than I can count in my six years as a paramedic; certainly in the hundreds. Within the last couple of weeks, I attended an accident on the motorway where the driver was distracted by a dog in the back of the car. This caused them to roll the car over, landing in lane two of the carriageway. The driver has then undone her seatbelt and was then hit by another vehicle. Despite all our efforts at the scene she was pronounced dead. This incident shows how important it is slow down, avoid distractions and keep seatbelts on until you know it’s definitely safe to remove them.” This Road Safety Week, please help Neil have to deal with less road deaths and serious injuries in the future by signing up to the campaign pledges to slow down, stay secure and stay focused on the road. www.scas.nhs.uk/roadsafety
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A&E is for serious / life threatening accidents or illnesses. Keep it free for those who need specialist treatment #RightPlaceRightTime
Looking forward to playing our part in the CPR world record attempt this #RestartAHeartDay You’re never too young to be a lifesaver!
Thanks to our staff, SCAS is 1st & only ambulance trust to be rated as ‘Good’ by the CQC. Read more here: http://ow.ly/e3Fc304n7Vd
More pictures of the #Big22 Raising awareness of mental health & PTSD in 999 Emergency Services with @ServiceDogsUK
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Issue 18 Winter 2017
Our five Road Safety videos had a combined viewing figure of 150,000 on Facebook on the week of our e-campaign launch Watch them on YouTube.
Thanks to our staff, SCAS is 1st & only ambulance trust to be rated as 'Good' by the CQC. Read more here: http://ow.ly/e3Fc304n7Vd
Two of our educational videos from scaskids website (www.scaskids.co.uk), What’s on the ambulance and Dial 999 for emergency have so far reached a total of nearly 460,000 views on YouTube. www.youtube.com/scas999films 41
HOW ARE WE DOING? What does it mean? Red 2 - Red 2 calls are serious but less immediately time critical and cover conditions such as stroke and fits.
Total 999 activity equates to the number of calls which received a SCAS response or were dealt with by our clinical support desks.
111 calls answered is the number of calls answered through the non-emergency healthcare service.
Non conveyance is the number of incidents we responded to where the patient was not taken to hospital.
CFR stands for Community First Responder.
Non conveyance % is the percentage of incidents we responded to where the patient was not taken to hospital.
NEPTS stands for Non-Emergency Patient Transport Service.
Red 1 - Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions.
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Total 999 activity
Non conveyance
Non conveyance %
50,517
21,449
46.07%
Red 1 (8 mins)
Red 2 (8 mins)
Red 19
74.50%
72.10%
94.40%
NHS 111 calls answered
No. of NEPTS journeys
No. of CFR responses
123,359
42,623
1,413
(All figures are for December 2016)
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Public governors
Berkshire constituency
Colin Godbold
Vacant
Vacant
Appointed partner governors
Staff governors
Public governors
Hampshire constituency
Ray Rowsell
Andy Bartlett
Paul Carnell
Jonathan Cotterell
Richard Coates
Debbie Scott
David Palmer
Michele Foote
James Birdseye
Vacant
Cllr Jan Warwick
David Chilvers
Cllr Keith House
Sue Thomas
Sabrina Chetcuti
COUNCIL OF GOVERNORS
Barry Lipscomb
Cllr David Burbage
The Council of Governors meets four times a year and represents the interests of members and stakeholder organisations. Meetings are open to the public. For more information please visit our website at www.scas.nhs.uk/ft The next COG meeting will be on 3 April 2017 at Shaw House, Newbury (18:30 - 21:00).
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Buckinghamshire constituency
Bob Duggan
Vacant
Vacant
Oxfordshire constituency
Tim WindsorShaw
Vacant
Vacant
Contact the Membership Office Please get in touch with the membership office if you: èè want more information about what we do èè have a story you want to share with other members èè want us to come along to an event in your local area èè want to change your contact details èè want to get more involved and update your involvement choices èè want membership forms or other literature to distribute èè want to raise an issue with a governor Email: getinvolved@scas.nhs.uk or Tel: 01869 365126
Our mascot, 999 Ted is hidden in one of our articles…
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Did you spot him?
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Produced by South Central Ambulance Service NHS Foundation Trust Units 7 and 8 Talisman Business Centre Talisman Road Bicester Oxfordshire OX26 6HR Tel 01869 365000 | getinvolved@scas.nhs.uk | www.scas.nhs.uk