Working Together - October 2015 by SCAS

South Central Ambulance Service NHS Foundation Trust

LEARNING CPR IS CHILDâ&#x20AC;&#x2122;S PLAY OCTOBER 2015

Team work

Innovation

Professionalism

Caring

REAL LIFE

HELPING EDDIE BACK ON H AND HOPEFULLY BACK IN T

BABY TOMMY ARRIVES SAFELY

111 AND 999 – WORKING TOGETHER FOR JEFF

OCTOBER 15

HIS FEET… THE AIR!

LEARNING CPR IS CHILD’S PLAY

FLU KILLS

BABY TOMMY ARRIVES SAFELY WITH A LITTLE HELP FROM SCAS CALL TAKER, NATHAN 4

OCTOBER AUGUST 15

REAL LIFE

Southampton couple Lisa and Lee Stewart were looking forward to another home birth for their third child. They had enjoyed very positive home birthing experiences with their two elder children but unfortunately this time things didn’t go according to plan. In the early hours of 12 July, and following 11 hours of contractions and regular calls to her midwife, Lisa knew that the birth of her baby was imminent. She could feel the head moving downwards and had an urge to push. Her midwife had advised that if things deteriorated compared to her previous two labours, the couple should call 999. With the couple becoming concerned about how the birth was progressing, Lee took the midwife’s advice and dialled 999. He was put through to SCAS Emergency Call Taker, Nathan Robinson, who was on shift in the Emergency Control Room at Southern House in Otterbourne. Nathan calmly and professionally guided Lee through what to do in the moments before baby Tommy was born, whilst also instructing colleagues to dispatch an ambulance to the Stewart’s home address.

“HE WAS OUR LIFELINE AND WE DELIVERED OUR OWN BABY SAFELY THANKS TO HIM” 6

OCTOBER AUGUST 15

The ambulance arrived shortly after Tommy was born and the crew carried out initial checks on Lisa and Tommy to make sure everyone was well after the birth. A few days later, Lisa and Lee emailed SCAS’ Patient Experience Team to express their gratitude and on Monday 7 September, Lisa and Lee brought Tommy to Southern House to meet Nathan in person. “We wanted to meet Nathan who gave us such tremendous help and support when we delivered Tommy”, said Lee. “It’s been lovely to meet him, shake his hand and say thank you in person.” Lisa’s previous two labours and home births had been very positive experiences, but with Tommy in a back-to-back position and Lee having to call an ambulance, the couple know that this third time could have been very different. Lisa added: “Tommy came quite quickly and we were left at home feeling quite scared. Nathan helped us through this and thanks to him it ended up being quite a magical experience – just us at home delivering our own baby. We’re really grateful he was there for us. We know that this is Nathan’s job but to us it was more than that – he was our lifeline and we delivered our own baby safely thanks to him.” Nathan remembers the call well and was delighted that Lee, Lisa and Tommy took the trouble to come and meet him in person. “I was trying my best to keep Lee nice and calm, get him to get some towels and to talk him through the scenario and keep me updated with what was happening”, remembers Nathan. “Next thing I knew, I could hear a baby crying and I was a very relieved man! This is the first time I’ve met someone I’ve taken a call from so it’s been fantastic to meet Lee, Lisa and Tommy and a really special day for me.”

AUGUST 15

MEMBER OF PARLIAMENT VISIT TO NORTH HARBOUR RESOURCE CENTRE The North Harbour Resource Centre team had the pleasure of accommodating Suella Fernandes, Conservative MP for Fareham, for a recent visit. Suella toured the site and was introduced to a number of our team and was interested in how we respond and care for the patients in her constituency and across SCAS. Suella was enthusiastic about what she saw during her day, commenting: “I had a great time yesterday. Lloyd and Mike were excellent at introducing me to their work and answering my questions. I’m very grateful and was thoroughly impressed by their expertise, care and professionalism. You all perform such a vital service and yesterday’s insight has given me a much better understanding of the challenges that you’re facing. Thank you and I hope to join the team on another occasion.”

WHEN THE CHIPS WERE DOWN,

SCAS WAS THERE FOR JACOB 10

REAL LIFE

OCTOBER AUGUST 15 A SCAS ambulance crew having a lunch break happened to be in the right place, at the right time, when seven-year-old Jacob Smith suffered a head injury whilst playing on Portsdown Hill, near Cosham in Hampshire. On 29 July, Jacob and his Mum, Hayley, had gone to Portsdown Hill to have some lunch and enjoy the sun. Whilst playing and running on the hill, Jacob tripped and hit his head on a bench. Hayley knew something was seriously wrong with her son: “He couldn’t get himself up. I picked him up and he was like jelly. I sat him on the bench and he was sick three times. He couldn’t keep his eyes open.” Just 30 yards away sitting on another bench, enjoying the same sunshine and view on Portsdown Hill were SCAS Paramedics Paul Snow and Karl Touhey MBE who were on a lunch break. Hayley said: “If I had phoned an ambulance, I worry it would not have got here in time the way he was. Considering they were on a lunch break, the crew could have told me I had to call an ambulance. They were eating chips, they went in the bin and they were off. It was amazing.” Whilst Paul and Karl had arrived by car, also nearby was another SCAS ambulance, containing SCAS Driver Training Manager, Nigel Robb, who was leading a course with new paramedic recruits Alex Hepner and Marcin Szeliga. They had parked up also as they were having a break in their training schedule. Having also seen the incident, Nigel, Alex and Marcin came over to offer their help too. With Jacob in and out of consciousness, it was quickly decided to get him in the ambulance and transferred to hospital as quickly as possible. “When I first saw Jacob I was quite concerned for him”, remembers Paul. “He was blue around the lips, as well as pale, floppy and not responding. Add in his sickness and it is all the red flags for a serious head injury. I knew that he needed our help immediately and that we had to get him to hospital.” Jacob and Hayley were reunited with the SCAS team on 15 August and this time it was a much more relaxed meeting that everyone enjoyed. Whilst the two SCAS crews were off duty at the time, when they were needed they didn’t hesitate to put all their professional training and experience into place and deliver the best possible care to Jacob. Although he spent a day in the Queen Alexandra Hospital in Portsmouth following the accident, Jacob has since made a full recovery and was really looking forward to meeting his ‘superheroes’ again who helped him. Karl summed up the team’s thoughts when he said: “Just seeing Jacob’s happy smiling face at the reunite makes not just missing my lunch, but the whole job worthwhile.”

REAL LIFE

111 AND 999 – WORKING TOGETHER FOR JEFF When Jeff Legg, from Hilsea, near Cosham, in Hampshire, found his health rapidly deteriorating overnight at home towards the end of June, he knew something wasn’t quite right.

OCTOBER AUGUST 15

During the night he tried to relieve his symptoms with over-the-counter medicines but by next morning, he had become very ill and knew he had to get help which is why he called NHS 111. Call taker, Wayne Moore, was on duty and picked up the call. Recognising the seriousness of the symptoms being described – vomiting and a collapse which caused a severe cut to Jeff’s head – Wayne realised Jeff needed a 999 response and immediately passed the call through to 999 dispatcher Cheryl Copas.

Cheryl sent ambulance crew, Jen Stone and Jo Taylor, from SCAS’ North Harbour Resource Centre, to Jeff’s address who, recognising how seriously ill Jeff was, conveyed him immediately to the Queen Alexandra Hospital for further treatment. Fortunately, Jeff has since made a good recovery and on 20 August he was reunited with Wayne, Jen and Jo. Jeff said, “I really wanted to come along and meet everyone and say thank you for the excellent care I received.”

FIRST CLASS TRAINING BY THE AMBULANCE SERVICE 14

OUR COURSES INCLUDE First Aid at Work + Emergency First Aid at Work + Paediatric First Aid + Automated External Defibrillation + Manual Handling + First Person On Scene + Basic Life Support + First Bike on Scene and many others. We can also arrange bespoke courses tailored to your specific needs.

We have been delivering First Aid and other clinical training courses to both public and private sector organisations for over 15 years. We use practising, professional clinicians to deliver our training because they bring a wealth of real-life experience to the learning environment. Our clients include many large national and international companies, UK public utilities, local authorities, educational establishments and other NHS Trusts. Funds generated from our training are invested in helping to maintain the ambulance service in Hampshire, Buckinghamshire, Oxfordshire and Berkshire.

LEARNING CPR IS CHILD’S PLAY 16

OCTOBER AUGUST 15

LEARNING CARDIOPULMONARY RESUSCITATION IS CHILD’S PLAY Whilst they might not be able to spell it in full, being able to carry out cardiopulmonary resuscitation (CPR) is something that can be learnt by even very young children as this three-year old recently demonstrated at the Waddesdon Emergency Service Show on Saturday, 12 September. Enjoying the day with his Mum and older brother, he stopped by the SCAS tent and after listening carefully to what he had to do, in no time at all was able to carry out hands-only CPR – a technique that can prove the difference between life and death for someone suffering a cardiac arrest. According to the British Heart Foundation, if you suffer a cardiac arrest out of hospital in the UK, you have less than a one in ten chance of surviving. That’s why SCAS is working across Berkshire, Buckinghamshire, Hampshire and Oxfordshire to promote this life-saving technique and get more people trained in CPR.

OCTOBER AUGUST 15

LEARN TO START-A-HEART FOR FREE WITH SCAS As part of its Start-A-Heart campaign, South Central Ambulance Service NHS Foundation Trust (SCAS) is offering free CPR training for any work, community or social group in Oxfordshire. CPR – or cardiopulmonary resuscitation – is a first aid technique that can be used if someone is not breathing properly or if their heart has stopped. It involves using your hands to carry out a series of rapid chest compressions which help to keep blood circulating in the body. CPR can be used with, or without, rescue breaths. The free ‘Start-a-Heart’ training sessions organised by SCAS will be available to any groups of 10 people or more and will last around 30-40 minutes. Organisations will need to provide a venue or space for the training to take place, and all equipment as well as qualified first aid trainers will be provided by SCAS.

Dick Tracey, Community First Responder Manager at SCAS, said: “Whilst these free CPR training sessions are no substitute for a full first aid course, they will provide anyone with the necessary skills to deal with a cardiac arrest victim until an ambulance arrives. The more people in the community we train in CPR, the greater the chances of saving someone who has suffered a cardiac arrest. “My colleagues and I are happy to provide the training free of charge though of course any donation will be welcome as we are currently looking to raise £75,000 to allow us to purchase a mobile classroom. This would mean we could train even more people in CPR and other lifesaving first aid techniques across the region.” If your organisation or group has a suitable venue or space and would like to take up the offer of a free CPR training session from SCAS, please contact Dick Tracey via email at richard.tracey@scas.nhs.uk.

OCTOBER 15

FLU KILLS DON’T DELAY, HAVE YOUR FLU VACCINATION AS SOON AS AVAILABLE 23

INFLUENZA IS DANGEROUS, HIGHLY CONTAGIOUS AND LARGELY PREVENTABLE. You can carry and pass the virus onto others without having any symptoms yourself, so even if you consider yourself healthy, you might be risking the lives of others. Protect yourself and your family and get your flu jab.

ÙÙ MYTH - THE FLU IS JUST LIKE CATCHING A COLD.

ÙÙ MYTH - I’VE HAD THE FLU JAB BEFORE SO I DON’T NEED IT AGAIN

ÒÒ This is FALSE

ww For most people it is unpleasant but for some it can lead to chest infections, severe complications and death ww Globally, seasonal flu results in 250,000 to 500,000 deaths

ww The flu is a living organism and the flu strains mutate slightly every year so they can survive ww The only way to protect against these mutated strands is to update the seasonal flu vaccine every year ww If you want to be covered then get your jab.

ÙÙ MYTH - I CAN’T HAVE THE FLU JAB AS I’M PREGNANT. ÒÒ This is FALSE ww Pregnant women can have it at any stage of their pregnancy ww It helps to protect them and their unborn baby

ÙÙ MYTH - IF I HAVE THE FLU JAB I WILL GET THE FLU ÒÒ This is FALSE ww It is impossible as the vaccine doesn’t contain live viruses ww A very small number of people may experience side effects such as aching muscles, but this is simply the immune system responding to the vaccine ww You may also experience soreness around the site of the injection ww These symptoms are a lot less serious than having the flu

OCTOBER 15 ÙÙ MYTH - IF I WASH MY HANDS I WON’T CATCH THE FLU ÒÒ This is FALSE ww It is vital to follow infection prevention procedures and wash your hands. Once flu has been passed on to your family, colleagues or patients, clean hands won’t keep flu at bay ÙÙ MYTH - I EAT HEALTHILY SO I WILL BE OK. ÒÒ This is FALSE ww A healthy diet will help boost your immune system but it won’t protect you from the flu ÙÙ MYTH - HEALTHY PEOPLE DON’T GET SEASONAL FLU ÒÒ This is FALSE ww The reason that free flu vaccines are offered to all frontline staff is because anyone can catch the virus ww Generally 15 to 20 per cent of the population gets flu ww You can carry and pass the virus on without having any symptoms yourself ww If you can catch it, you can pass it on to those who are at more risk of serious illness. This could include your patients, friends, family or work colleagues. Remember vulnerable patients with long-term medical conditions and elderly people are not strong enough to fight off the infection

ÙÙ MYTH - THE FLU VACCINE ISN’T SAFE ÒÒ This is FALSE ww The risk of having a serious reaction is less then one in a million; much lower than the risk of getting seriously ill from having the flu itself ww However, you should not have the vaccine if you have a severe allergic reaction (anaphylaxis) to eggs. This is because hen’s eggs are used to make the vaccine ww If you have had a serious allergic reaction (anaphylaxis) to the flu vaccine before, then seek advice before you have the jab

REMEMBER If you have a health condition, even one that is well-managed, catching flu could cause you serious complications, like pneumonia. One of the most common reasons for people not getting vaccinated is “I’ve never had flu before”. There’s no such thing as natural immunity to influenza as new strains circulate every year. Ask your GP or pharmacist about the flu jab.

HELPING EDDIE BACK ON HIS FEET… 26

OCTOBER 15

...AND HOPEFULLY BACK IN THE AIR! On 4 July this year, Eddie McBride from Fareham, Hampshire, said goodbye to his wife, Jayne, at 6.30am and got in his car to drive to Netheravon Airfield in Wiltshire. It was a journey Eddie had made countless times in the past as he is a member of POPS – the Parachutists Over Phorty Society – and has chalked up over 1,300 jumps. “I’ve taken part in a number of record-breaking jumps with POPS and I’m also one of the cameramen in the group who video everything from getting ready to jump out of the plane, to filming the dive itself and the descent to ground”, says Eddie. “That morning I was really looking forward to the jump as we were going to go for another record attempt.” Unfortunately, getting in the car and saying goodbye to Jayne was all Eddie remembers of that summer morning until he woke up in a CT Scanner at Southampton General Hospital later that day. Eddie suffered some form of blackout whilst travelling on the M27 and just after Junction 3 of the motorway, his car left the road and careered down a ditch. When the vehicle finally stopped it was no longer visible from the road, but luckily despite traffic being light that morning, another motorist saw what happened and called 999 to report it. Robert Sredzinski, a SCAS Paramedic, was on duty in his rapid response vehicle (RRV) when he received a call at 6.50am. “The call came in as a major trauma”, recalls Robert, “detailing that a car had gone off the motorway and into a ditch. I was expecting to find a difficult situation with an unknown number of people in the car, potentially in a critical condition.”

Robert was first on scene and on arrival, found Eddie’s car on its side and halfway down a steep ditch. The car’s momentum had been stopped by the hedges that were growing on the slope but the vehicle seemed very precariously balanced against a few branches.

REAL LIFE

OCTOBER AUGUST 15

Robert was concerned it wouldn’t take much for the branches to give way and the car to then roll down the rest of the considerably long slope to the bottom. “I walked down to take a closer look”, says Robert. “I heard some knocking and tapping on the window and, looking inside, could see a male patient I guessed to be aged around 70, who was shouting for help.” As well as the position of the car, Robert was also concerned about the smoke inside the vehicle. He wasn’t sure whether this was a result of all the airbags deploying or whether there could be a risk of fire. Robert opened the car door and encouraged Eddie to climb out of the vehicle. “Despite having a bad head injury it was good to see that Eddie was able to do most of the hard work himself and get out of the vehicle”, said Robert. With the patient safely in the back of his RRV, Robert called for back-up. Next on scene, along with the police and fire services, was a SCAS ambulance containing Clinical Mentor, Angela Carter, and Emergency Care Assistant, Tom Roe.

“We had completed one previous job that morning”, remembers Angela, “before Tom and I were assigned to back-up Robert on the motorway. When we got there, the police were on scene as well, and we could see a car on its side half way down a ditch. It looked like it could have gone over at any minute.” Tom adds, “You never know what you’re going to get when you arrive at a crash site, so it was a relief to see Eddie awake and talking despite the bad head injury he had suffered.” Whilst Angela assessed and treated Eddie in the back of the ambulance, Tom updated the electronic patient record (ePR) and got ready to drive back to A&E and Southampton General. “Eddie did a lot of talking in the ambulance”, says Angela, “including complaining about being on the scoop and telling me he hoped it wouldn’t take long as he had a skydive to do! I thought this was a result of his head injury and perhaps he was remembering something he did in his youth. He was also being quite repetitive – another common occurrence with head trauma.” Eddie’s injuries included a fractured cheekbone, severe lacerations and bruising, particularly around his left eye socket and the left side of his head. Fortunately, he did not require any reconstructive surgery and has been recovering well physically since the accident. He explains why he wanted to meet the SCAS team who helped him that day: “Because I have a complete blank of that morning, I wanted to meet the guys – not just to say thank you, but to hopefully fill in some of those blanks for me. I’d been told I did a lot of talking but don’t remember any of that at all.” As well as being physically challenging to recover from the accident, Eddie has also found it difficult emotionally, especially with the thought that it could so easily have involved other cars and led to a much worse outcome for all involved. Wife Jayne adds, “It’s the call no-one ever wants to receive, so it was quite a shock to get it that morning. Funnily enough I always used to say ‘be careful on the dangerous part of your skydiving trip’ to Eddie when he left – i.e. the drive to the airfield, not the jump. I never for one moment thought that it would be true. I just wanted to give Robert, Angela and Tom a big hug and say thank you for looking after Eddie so well – he’s healing beautifully!”

OCTOBER AUGUST 15 Eddie has now been discharged from hospital after numerous visits as he has recovered from his physical injuries sustained in the crash but is now undergoing further tests to identify any underlying problem that may have caused his blackout whilst driving on the motorway. The reunion, which occurred at SCAS’ Nursling Resource Centre on 31 July, was also welcomed by the SCAS team with Tom remarking: “So often we don’t hear how our patients are doing once we hand them over to hospital. It’s been good to see Eddie again and looking so well.” Robert adds: “This is the first time in 10 years – both working in Poland and here in the UK as a paramedic – that I have ever had a patient request a meeting. It’s a great feeling! It’s great to see Eddie walking, talking and looking so healthy. Now I see him not as a patient but as the real person he is. I also used to parachute when I was in Poland so it’s been great talking with Eddie today about our shared passion for throwing ourselves out of planes!” As well as looking forward to getting the all clear to drive, Eddie is really hoping he’ll be able to join the POPS team and get airborne again soon. “I’m really missing the team”, he says, “and if they get a new record whilst I’m unable to jump I shall be rather annoyed!”

Angela, Robert, Jayne, Eddie and Tom watch videos of Eddie skydiving

The South Central Ambulance Service Trust Board has approved the establishment of a wholly owned SCAS subsidiary company for the procurement and maintenance of the Trustâ&#x20AC;&#x2122;s vehicles. This is an exciting opportunity for the Trust to maintain and further enhance the quality of service that it receives from its inhouse maintenance department, in an increasingly competitive environment.

NEW SUBSIDIARY COMPANY FOR FLEET SERVICES 32

OCTOBER AUGUST 15

The Trust operates a fleet of over 1,000 vehicles and seeks a partner provider that will maintain and service vehicles to a very high standard. The fleet department is well placed to meet the challenge of providing a quality service and it will continue to prioritise repairs to front line vehicles. It is recognised that the fleet maintenance department is in a competitive market and needs to be able to compete effectively, requiring a more commercial focus. The subsidiary company will continue to be accounted for as part of the Trust and its activities will be consolidated into the Trust accounts. Existing staff will be transferred to the new company so that they will retain access to the NHS Pension Scheme and their current terms and conditions.

What others say about us I was in labour and after a short time gave birth to my daughter in the ambulance outside my house. It was really disorienting and the paramedics were fantastic and my husband and I are very grateful for their help. I didnâ&#x20AC;&#x2122;t catch the names of the paramedics but everyone from the ambulance service we came into contact with, including over the phone were fantastic and we wanted to pass on our thanks so I hope you can identify them.

Many thanks to the crew who attended my 95 year old mother after her fall. They were kind, caring and most professional and treated her with dignity and were reassuring to me.

I just wanted to let you know how grateful my Mother and I were to the two ambulance men that attended her after her fall. They were brilliant and provided excellent care. My mother had fallen and hit her head so it was important to assess very carefully if she needed to be admitted. The crew did a lot of tests to ensure they were really certain of her condition and what was really impressive, repeated key questions so that we were all agreed on the background of the implications of how the accident had happened.

Thank you for the care and support given by two fantastic Paramedics to my son and for keeping me at ease.

OCTOBER AUGUST 15

Thanks for the assistance that was given to my 97 year old father. This is the first time I have ever had to use the Ambulance Service and I would like to thank you so much for the wonderful help we received.

The crew came out in an emergency to me at 18.00 on Saturday 9 August. I want to draw your attention to the superb treatment they both gave me. I really canâ&#x20AC;&#x2122;t praise them enough for their attention, help and support. They are a real credit to the South Central Ambulance Service and you should be proud to have them on your team.

Just a brief note to thank the crew for their absolutely superb service and with a smile. They were really great, happy and professional.

HOW WEâ&#x20AC;&#x2122;RE DOING AUGUST 2015 FIGURES TOTAL 999 ACTIVITY

42,274

111 CALLS ANSWERED

94,169

NON CONVEYANCE

17,580

NON CONVEYANCE %

45.35%

What does it mean? Total 999 activity equates to the number of calls which received a SCAS response or were dealt with by our clinical support desks.

Non conveyance % is the percentage of incidents we responded to where the patient was not taken to hospital.

Non conveyance is the number of incidents we responded to where the patient was not taken to hospital.

Red 1 - Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions.

OCTOBER 15

RED 1 [8 mins]

71.35% RED 2 [8 mins]

RED 1 [19 mins]

96.84% RED 2 [19 mins]

71.50% 93.66% CFR RESPONSES

1,327

PTS JOURNEYS

40,826

Red 2 - Red 2 calls are serious but less immediately time critical and cover conditions such as stroke and fits. 111 calls answered is the number of calls answered through the non-emergency healthcare service. CFR stands for Community First Responder. PTS stands for Patient Transport Service.

All figures are provisional.

T E E W T ion of Tweets ct le se ll a sm a is re e H y received from tl n ce re ve a h e w t a th olders and the h e k a st , rs e n rt a p r u o read more and to re e h k lic C . lic b u p to follow us!

sarahxXx1990 Sep 21 Thanks @SCAS999 for the fast arrival. Now Iâ&#x20AC;&#x2122;m in a wibbly wobbly ambulance en route to hospital. #quickservice

MrBlanding Sep 23 Where r my manners big thanks to Jerry P of @WBRRC & wonderful ladies frm Newbury Station4 prompt attn& rapid trip2 #Rbh all stars @SCAS999

OCTOBER 15 debwal124 Sep 15 @NHSEngland faced with huge challenges,but there when you need them @SCAS999 wonderful paramedics - kind & caring #grateful #NHS #scas999

napea86 Sep 15 @SCAS999 thank you to your lovely crew who came out to me & my partner last night after he collapsed & the control room who kept me calm

Maeeleanor Sep 17 @SCAS999 Thank you to Mike, Graham and Chris for a quick response, treating my partner and still being able to keep me calm and laughing!

Jonny_Trattles Sep 02

,8fol1lo0we4rs

@ERSMedical @SCAS999 amazing training day delivered today by the Scas team. Thanks

TWEET US 40

@scas999

OCTOBER 15

DATES FOR YOUR DIARY Date

Event

Location

Friday 9 09:00 - 16:00

Patient Experience Roadshow - Newbury

Parkway Shopping, Newbury

Wednesday 14 14:30 - 16:00

Berkshire Patient Forum

Healthwatch Reading Reading Central Library

Friday 16 09:00 - 16:00

Patient Experience Roadshow - Maidenhead

Nicholsons Shopping Centre, Nicholson Lane, Maidenhead

Wednesday 21 17:30 - 19:00

Oxfordshire Patient Forum

Training Room, Horton Hospital, Oxford Rd, Banbury

Friday 23 10:00 - 12:30

Thames Valley Air Ambulance 15th Anniversary Clinical Symposium

Kassam Stadium, Grenoble Rd, Oxford

Wednesday 28 09:00 - 16:00

Patient Experience Roadshow - Aylesbury

Friars Square Shopping Centre, Aylesbury, Buckinghamshire

Friday 30 09:00 - 16:00

Patient Experience Roadshow - High Wycombe

Eden Shopping Centre, High Wycombe, Buckinghamshire

Tuesday 3 November

Healthwatch MK 2015

The Centre MK, Middleton Hall

Wednesday 4 November

Hampshire Patient Forum

HART, Winchester & Eastleigh Resource Centre, Eastleigh

Friday 6 November

Patient Experience Roadshow - Banbury

Castle Quay Shopping Centre, Banbury

Saturday 7 November

SCAS Recruitment Open Day

Wexham Ambulance Station, Wexham Street, Slough

Wednesday 25 November

Bucks and MK Patient Forum

Post Graduate Centre, Milton Keynes Hospital

Friday 27 November

Patient Experience Roadshow Reading

Broad Street Mall, Reading

October

November

The Communications team is always keen to promote stories in Working Together. Please email any news, stories or comments to: communications@scas.nhs.uk South Central Ambulance Service NHS Foundation Trust Units 7-8 Talisman Business Centre Talisman Road Bicester OX26 6HR www.scas.nhs.uk

30 OCT

DEADLINE for copy for the next issue: 30 October.

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