Systemtec

IT Recruiting: The Customer Experience

SYSTEMTEC has 23 years of commitment to the Midlands

Headquartered in Columbia, SYSTEMTEC is in its 23rd year of bringing companies and people together, providing contract, project-based, and direct hire technical recruitment services. SYSTEMTEC’s focus has always been on the broad disciplines of Information Technology. Over two decades, technology has become intuitive, autonomous, even selfsustaining. The demand for IT skills has skyrocketed and the supply has not kept pace.

“Most of today’s required skillsets were unheard of when we started SYSTEMTEC in 1998,” said CEO Steve Bryant. “It’s imperative that our sales and recruiting teams are knowledgeable about the business of each client, and they have to possess a degree of evolving knowledge and fluency in IT.” Bryant said the company he owns with partner Paul Elias should not be considered a tech company, but a company of recruiting experts. Recruiting technical people. A specialty.

The advantages of working with an IT staffing organization include a faster hiring process, higher quality candidates, and specialized knowledge. Because of the high demand and the short supply of IT professionals, the scene is crowded with agencies trying to deliver IT talent. Agencies who fall prey to the ‘race to the finish line’ mentality can produce poor quality for clients and leave behind emotional gaps with candidates.

“Technology and software have dramatically enhanced the ways candidates are sourced, but after identification, recruiting remains an emotional connection for the candidate and for the hiring manager,” added Laura Hoge, Managing Director. “Technology cannot account for the complexities of human emotion and behavior.”

Customer Experience, or CX as it is known in tech, is the impression customers have of a company as a whole, developed throughout all aspects of the buyer’s journey. The lion’s share of SYSTEMTEC’s business history is referrals. “Customer Experience is a real thing and a negative one negates money and any company statistic,” said Hoge. “We try in every aspect of our business to stay grounded in quality, focused on delighting clients and candidates, and always doing the right thing by people.”

The priority of SYSTEMTEC’s clients is attracting and retaining

Systemtec CEO Steve Bryant

top talent. The priority of SYSTEMTEC’s candidates and employees is staying employable and professionally relevant. “If we work to support the priorities of our customers, we improve our business,” said Bryant.

The subjective feeling a customer has through their interaction with SYSTEMTEC is what separates them from the competition. If you or someone you know needs to augment skills in their IT organization or hire a full-time employee, please contact SYSTEMTEC via email at mail@systemtec.net or call 803-806-