IT STAFFING
IT Recruiting: The Customer Experience SYSTEMTEC has 23 years of commitment to the Midlands
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eadquartered in Columbia, SYSTEMTEC is in its 23rd year of bringing companies and people together, providing contract, project-based, and direct hire
technical recruitment services. SYSTEMTEC’s focus has always been on the broad disciplines of Information Technology. Over two
decades, technology has become intuitive, autonomous, even selfsustaining. The demand for IT skills has skyrocketed and the supply has not kept pace. “Most of today’s required skillsets were unheard of when we started SYSTEMTEC in 1998,” said CEO Steve Bryant. “It’s imperative that our sales and recruiting teams are knowledgeable about the business of each client, and they have to possess a degree of evolving knowledge and fluency in IT.” Bryant said the company he owns with partner Paul Elias should not be considered a tech company, but a company of recruiting experts. Recruiting technical people. A specialty. The advantages of working with an IT staffing organization include a faster hiring process, higher quality candidates, and specialized knowledge. Because of the high demand and the short supply of IT professionals, the scene is crowded with agencies trying to deliver IT talent. Agencies who fall prey to the ‘race to the finish line’ mentality can produce poor quality for clients and leave behind emotional gaps with candidates. “Technology and software have dramatically enhanced the ways candidates are sourced, but after identification, recruiting remains an
Systemtec CEO Steve Bryant
emotional connection for the candidate and for the hiring manager,” added Laura Hoge, Managing Director. “Technology cannot account
top talent. The priority of SYSTEMTEC’s candidates and employees
for the complexities of human emotion and behavior.”
is staying employable and professionally relevant. “If we work to
Customer Experience, or CX as it is known in tech, is the impression customers have of a company as a whole, developed throughout all aspects of the buyer’s journey. The lion’s share of SYSTEMTEC’s business history is referrals. “Customer Experience is a real thing and a negative one negates money and any company
said Bryant. The subjective feeling a customer has through their interaction with SYSTEMTEC is what separates them from the competition.
statistic,” said Hoge. “We try in every aspect of our business to stay
If you or someone you know needs to augment skills in their
grounded in quality, focused on delighting clients and candidates,
IT organization or hire a full-time employee, please contact
and always doing the right thing by people.”
SYSTEMTEC via email at mail@systemtec.net or call 803-806-
The priority of SYSTEMTEC’s clients is attracting and retaining
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support the priorities of our customers, we improve our business,”
8100.
2020 Book of Experts | Special Advertising Supplement
