Reference Guide
Welcome to ExpressBook, your online reservations tool for Scenic Group (including Scenic, Emerald Cruises & Evergreen). This handy guide will provide you with information on how to login to our platform, create and update reservations and finalise travel arrangements using Trip Personaliser. For further training, please refer to our Agent Academy course at the below link: Canada: https://agentacademy.litmos.com?C=3427636 USA: https://agentacademy.litmos.com?C=3427637
Logging In: 1. Go to https://bookings.scenicglobal.com 2. Enter your personal agent username and password and click Login. If you can’t remember this information, click the link at the bottom of the screen to retrieve.
Searching Availability: 1. From the main ‘Bookings’ page click the Check Availability & Quote/Book link 2. Select if travellers are using Future Travel Funds from a Coronavirus affected Reservation and if applicable, enter their suspended booking code
3. Enter the cruise/tour code or keyword, departure date period, departure gateway, number of rooms/suites and number of guests into the required fields.
3. If you are a new agent, please contact the store manager to create your account. To add new user: Select Manage Agency tab within Express Book, search agency, then select Create User. Alternatively call the relevant Reservations Team for assistance.
You can find a cruise/tour code in the departure date section of any brochure.
Viewing or amending existing Reservations: 1. Once logged in, the main ‘Bookings’ page will display
4. • • • • • •
When the Availability screen appears, you can view: Tour Name Departure Date (hover over to see tour end date) Tour Length (days) Start & End Cities Tour Price Offers (hover over to see more information)
2. There is a search bar where you can enter a specific reservation number or select the drop down box that allows you to view your agency’s booking.
• • • • • 3. Select the reservation you would like to view or amend. 4. Once you have entered the reservation will be able to complete the following tasks.
Click + to view more information for a specific departure: Itinerary variation Price Breakdown Deposit amount Space-Ship or Star-Ship scheduled for sailing Available suite or stateroom categories and upgrade price
5. The cruise/tour content price will be displayed on the top line (includes Port Charges and Taxes). How to get per person price: Tour Content + Upgrade = total tour price per person Example above: $5095 + Cat PA Balcony Price $1400 = $6,495 per person 6. To create booking or quote, select your tour (by clicking the circle to the left of the tour name) and click ‘Next’ at the bottom of the page
Make sure you have saved your changes by clicking next and proceeding until you view a new booking advice.
Making a reservation: 1. After selecting the cruise/tour from the availability screen, important booking information will appear. Please read this before continuing, at the bottom of the screen select Book This Tour to make a reservation. If you require a written quote select Quote Only, please note quotes do not hold space. 2. Enter guest names as per passport, dates of birth, address, and contact details. If you do not have all of this information, you can create a quote until all details are obtained. If guests are Scenic Club or EmeraldEXPLORER members their loyalty profile will appear when their names are added – confirm details. 3. Add any dietary, medical or mobility requirements 4. Select applicable promotions for your cabin category: Select the best early bird deal for guests as well as additional offers such as early payment discount, and Scenic club offers. Tick box will grey out if not combinable with selected offer
5. Select your suite: only the suites/staterooms with numbers showing are available to be selected. To waitlist a suite/stateroom type, click on the ‘quick waitlist’ drop down box or if you would like a cabin layout select more info from the cabin categories box. Valid for Scenic Group owned ships only*
6. Add additional tour options including pre/post cruise/tour accommodation, city extension & ocean cruise cabin category. Adding accommodation requests: enter number of nights to check availability & view correct rates. We will request accommodation when deposit is received.
1. Select your clients’ preferred Scenic Freechoice options or Emerald Cruise DiscoverMORE options. Scenic Freechoice can also be chosen on the trip personaliser before the final payment date.
7. Airfares – Complete the outbound and inbound journey flights comment boxes with relevant detail
If guests don’t want flights booked with Scenic, select flights not required at the top of the screen. 9. Confirm your contact details. 10. Add Deposit Protection Plan (DPP): Must be selected at time of booking or before deposit due date. For more information on DPP see terms and conditions or our website. 11. Booking Summary: review your reservation
12. Finalise your reservation. Please add any important comments or requests and select if you would like Scenic to call you to discuss the reservation. Select if you would like flights to be booked as per the requested routing once they are in date range or flights not to be booked until you contact the Scenic Group.
13. Once finalised, a booking advice will be displayed, the booking number will be shown at the top of the page. To retrieve a copy of this booking advice, click Email Invoice at the top of the screen and ensure your email address is correct. This will email a link to access the booking documents through Express Book. Please note: All pricing that shows an asterisk (*) next to it is to be confirmed
14. Once you receive the email, click View booking advice and documents
15. The most current version of the invoice will appear. Click the drop down box to view older versions. You can download the documents individually or all together for agent or guest copies.
16. You can click to view and complete the Trip Personaliser with the links below. This information is required prior to the final payment date shown on the booking advice
For further information or queries regarding ExpressBook please contact your Scenic Group Business Development Manager
Canada P 866 689 8611 United States P 1 855 517 1200
Scenic Tours Pty Ltd trading as Scenic ABN 85 002 715 602