RESILIENT INFRASTRUCTURE
KYIV SMART CITY:
DIGITAL INFRASTRUCTURE BY YURIY NAZAROV
The Kyiv Smart City project shows it is possible to find solutions to smart city technology problems in the new reality.
T
oday, I will tell you about Kyiv, the capital of Ukraine, and about our experience with implementing smart city solutions. When we started Kyiv Smart City, we decided to develop a smart city concept where we identified key areas that we should transform—like transport, municipal utilities, government, medicine, and education—and we defined projects that we should implement in the next five years. How? We surveyed more than 2,000 citizens. We included modern tech companies and government employees, and according to their voting, we defined what we needed to do. Next, we built the Project Office, which consists of city government and civil society. Civil society is part of the Kyiv Smart City Hub, where we discuss different problems and collaborate with the city government to solve current tasks and issues in our city. We also built the technological platform, where we integrated and started to implement new systems for solving different tasks. We followed two typical smart city models divided into several layers: infrastructure, data, services, business intelligence, and International Operation Center (IOC). Transparency & Efficiency of City Authority We implemented an open budget where we opened all information, financial transactions for citizens, incomes, and expenses. We opened this information to understand what is
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currently happening in our city. Next, we implemented electronic procurement. All of our purchases are on this electronic platform, which saved more than half-billion dollars in five years. We also implemented a GIS (Geographic Information System), a platform for collecting and operating data such as land and municipal property management. Our ERP is a system that includes all city subsidiaries and departments—things that we can control, expenses in every department— that we can analyze in one click. The BI Platform collects information from all modules and systems that top managers and citizens can analyze. Of course, we use this information in the IOC for coordinating and controlling municipal utilities. With our Contact Center, you can call or use the app to take a photo of a problem and immediately send it to the center. A manager redirects the report to special utility services to solve your problem. e-Democracy In the e-democracy area, we launched e-petitions, where citizens can identify a city problem. If they get 10,000 followers that vote for this petition, the government looks into solving it. Our participation budget is an element where we can spend money on projects and tasks that interest citizens, like building sporting grounds, building schools,
repairing apartments, etc. According to that, we realized more than 1,000 citizen projects, and citizens are happy that the money was spent for the needs they decided. City Services Through the Kyiv Smart City app, we provide services like paying for utilities, parking, and using public transportation to bring children to kindergarten or go to the doctor. The Kyiv Resident Card is a banking card where residents pay for different municipal services with a discount. For social groups, we can provide different programs and discounts. For example, when pensioners use the card, they get discounts on bread and drugs and can use public transportation for free. The card also helps us identify the city’s inhabitants, conduct personal history, and give access to city information and communication infrastructure. If you subscribe to the city informing system, you can receive different information via SMS. It promptly informs about events in Kyiv, including changes in traffic, roadblocks, disconnection of utilities, energy events, blood donors, etc. There is also a system where you receive immediate information about urgent situations like fires. We also deployed city Wi-Fi in public places and public transport, which is very useful for our citizens and tourists. It is very important to open all data and provide it to citizens. But our key issue and
