Welcome Booklet

A WILDERNESS WAY

Transforming Lives Together

At A Wilderness Way, our holistic care, education and health programmes prepare children with the wellbeing, selfesteem and independence they need to move into their futures with optimism and confidence.

Our children experience the support of our dedicated teams, the safety and tranquility of our beautiful homes, and specialist care which is built around their needs and goals for the future. Our intensive support enables children to develop positive relationships, learn, enjoy and achieve, and build the foundations for a positive future.

We began as a short-term, mobile service offering children a ‘wilderness experience’ in the remote countryside of Cumbria and southern Scotland. The children who came to Wilderness were in crisis and were in need of a place of safety, where the beauty and tranquillity of nature gave them room to breathe, and where outdoor activities offered adventure and fun and helped to build their self-esteem and confidence.

Today our children’s homes provide a warm, safe and therapeutic environment which allows children the opportunity to grow and develop and to re-frame their beliefs about what to expect from themselves and from others.

Our compassionate and child-focused care, coupled with life-changing experiences and adventures, ensures that children not only begin to recover whilst they are with us, but to thrive. At AWW we create the space, safety and support to re-write children’s stories and enable them to face their future lives with optimism and confidence.

Your Welcome Shift

During your first week you will be invited to a home in your service to complete a Welcome Shift. Your Colleagues will give you a warm welcome and you will work with them for the day so you can experience a day in one of our homes before your first shift. Your colleagues have all been a new starter at some point so will be happy to help answer your questions and start to show you some of the daily activities you will be required to complete.

You will be given details of your welcome shift in week one, which you can add in below box.

Welcome Shift Details

Service Name:

Manager Details:

Date:

Arriving at the Home

Please ensure you arrive with your ID visible so this can be checked, you will also be asked to sign in and out on your Welcome Shift. Remember to keep your personal belongings safe, don’t leave keys and phones lying around the home, ask colleagues where you can leave your belongings safely.

Welcome Shift top tips

Starting a new role can be daunting as there is always lots to learn, remember you can’t possibly learn everything in a day. You will be learning lots of new things in the coming weeks on your first few shifts, each day in a home setting can be very different so remember it’s okay to ask questions.

We have created a top tips checklist to give you some pointers of things to do and ask to be shown on your welcome shift.

Top Tips Welcome Shifts

Activity Date of completion

WELCOME TO THE HOME

introduction to the team and tour of the house. The tour of the home should include fire safety plan, fire safety provisions and evacuation plan.

DAILY HANDOVER

Join the team handover if it is taking place that day, if it‘s not or it happened before you arrived ask to see what information is shared at handover and how this helps our teams.

PLAN FOR CARE

All our children have their own individual care plan, that highlights the aims of the placement. Ask to read this document so you are aware of the child‘s plan.

RISK ASSESSMENT

All our children have a risk assessment so we can do our upmost to keep our children safe. It‘s important you read and understand the risk assessment as keeping the child safe is one of your responsibilities.

PHILOMENA PROTOCOL

If you don’t know what this is google it before you go on shift so you can read the background to it. Then ask the team on shift to show you where the forms are and what our process is.

INTRODUCTION WITH CHILD

Be yourself , have an activity e.g. game, craft activity, something you‘re really interested in to share with the child. (Ice breaker).

MEET THE MANAGERS

You may already have met your service managers at the welcome lunch, but why not give them a call on your welcome shift to let them know how you are getting on. Check in with any questions you may have.

Top Tips Welcome Shifts

Activity Date of completion

DAILY TASKS (CLEAR CARE)

In brilliant basics we looked at an overview of these. Ask if you can complete some of the daily tasks with the team whilst on your welcome shift. E.g sharps, bedroom, car & cleaning.

LOG BOOK

Each home has a daily logbook, ask the team to show you this and have a look at what is recorded in it each day.

SHOW ME

Ask the team to show you where the safe is and the codes, where keys are kept, medication cabinet, ligature grab bags etc.

ACCESS

Ask how you access the house laptops & work phones, Check you can access clear care for your service.

COOK & EAT TOGETHER

A big part of making a house a home is the activities we complete together. Help the team to prepare todays meals. Learn about how they budget and plan the weekly shop

DAILY SUMMARY

Each day the team will complete a daily summary, ask if you can help to complete this.

REVIEW

Reflect on your first shift, capture any notes of questions you may have. Start Activity 1 which is your reflective journal of your first three shifts. You may even want to share this with your line manager at your first supervision

Week 1 Welcome Academy Checklist

The Checklist below will help you and your manager to review your progress, and ensure you hit all your learning milestones, it’s a great document to bring to your supervision sessions.

Complete in Provider/Type Course

Week 1

Training Hub/ eLearning Safeguarding Children Advanced

Week 1

Training Hub/ eLearning Medication Advanced

Date Completed Manager sign off

Week 1

Monday Workshop at Stoneybeck

Week 1 Monday Workshop at Stoneybeck

09:00 - 10:00

Hello Session

11:15 - 12:45

Our Home Standards & Safer Working Practices

Week 1 Monday Workshop at Stoneybeck Meet Managers Presentation (AM Managers)

Week 1 Monday Workshop at Stoneybeck

Week 1 Monday Workshop at Stoneybeck

13:00 - 13:30

Meet The Teams Lunch

13:30 - 17:00

Clear Care, Essential Systems & Report Writing with Assistant Managers support ssession

Week 1 Tuesday Workshop at Stoneybeck 09:00 - 17:00 1-Day First Aid

Week 1 Wednesday Workshop at Stoneybeck 09:00 - 17:00 Safer Handling

Week 1 Thursday Workshop at Stoneybeck 09:00 - 17:00 Safer Handling

Week 1 Friday Workshop at Stoneybeck

09:00 - 20:00

Welcome To Home – Shift length managers discretion

A WILDERNESS WAY WELCOME ACADEMY8 Your Learning Checklist: = to be completed before going on shift

Week 2 & 3

Welcome Academy Checklist

In week 2 you will complete your first full shift and by the end of week 3, you will have had your first supervision with a SRSW or manager , use the notes area below to capture any thoughts or questions you want to discuss in your supervision session.

Your Learning Checklist:

Complete in Provider/Type Course/Activity

Week 2 SRSW/RSW

Welcome To Home – Your first shift

Your Learning Checklist:

By the end of Week 3

Notes:

With SRSW, RSW or AM

Initial probation meeting/one-toone supervision (then after every 2-weeks - informal check-ins)

Date Completed Manager sign off

Complete in Provider/Type Course/Activity

Date Completed Manager sign off

Week 4 Welcome Academy Checklist

During your first 4 weeks you will be asked to complete the below mandatory eLearning. Each module should take no longer than an hour. The Academy team check mandatory compliance weekly and send a report to line managers.

To support your learning & development you can also access extra Non Mandatory modules on training hub and via the Academy page

Your Learning Checklist:

By the end of Week 4

By the end of Week 4

By the end of Week 4

By the end of Week 4

By the end of Week 4

By the end of Week 4

Training Hub/ eLearning Fire Safety

Training Hub/ eLearning Health & Safety (Advanced)

Training Hub/ eLearning Manual Handling

Training Hub/ eLearning Equality & Diversity

Training Hub/ eLearning Food Hygiene (Advanced)

Training Hub/ eLearning Infection Control

By the end of Week 4 Training Hub/ eLearning GDPR

By the end of Week 4 Training Hub/ eLearning Anti-Bribery

By the end of Week 4

Training Hub/ eLearning Child Sexual Exploitation

By the end of Week 4 IHASCO Radicalisation/Prevent

Complete in Provider/Type Course/Activity

Date Completed Manager sign off

End Of Month 3 Welcome Academy Workshops

During your first 3 months you will be asked to complete the below workshops and accompanying learning activities, to support your development. All of the learning activities can be used as evidence to support your LVL 3 diploma, if you have already completed your level 3 then please feel free to share some of your previous work as evidence.

Your Learning Checklist:

End of Month 3 ACES/ eLearning

End of Month 3 Workshop at Stoneybeck

Adverse Childhood Experiences (Complete before attending attachment workshops)

2-Day Attachment Tranining including ARCH Resources/ Education Overview

End of Month 3 Workshop at Stoneybeck Medication

End of Month 3 Workshop at Stoneybeck Safeguarding Children

The academy team will ensure the workshops show on your rota, so you and your manager are aware in advance of the dates and times of these sessions.

Send your work to diploma@awwltd.com

Complete in Provider/Type Course/Activity

Date Completed Manager sign off

End Of Month 3

Welcome Learning Activities

Your Learning Checklist:

Complete in Provider/Type

End of Month 3

End of Month 3

End of Month 3

End of Month 3

Course/Activity

Self-Learning AWW Academy Academy Welcome Learning Activities

Self-Learning AWW Academy Safeguarding Learning Activities

Self-Learning AWW Academy Medication Learning Activities

Self-Learning AWW Academy Attachment Learning Activities

Date Completed Manager sign off

Your Learning Checklist:

Complete in Provider/Type Course/Activity

End of Month 3

Notes:

Date Completed Manager sign off

Months Welcome Academy

After three months employees will be given a date to join the level 3 diploma or given a AWW development plan at 6 month review if they already have the level 3.

Please ensure you have completed all of the welcome Academy work prior to your 6 month sign off meeting.

Your Learning Checklist:

3 Months+

AWW Academy/ Line Manager

Invited to join Level 3 Academy or start development plan

6 Month Sign-Off

Welcome Academy

Your Learning Checklist:

6 Months Line Manager

Month sign off meeting with Line Manager

Notes:

Complete in Provider/Type Course/Activity

Date Completed Manager sign off

Complete in Provider/Type Course/Activity

Date Completed Manager sign off

A Wilderness Way Academy

The Academy page is where you can find loads of useful resources. You can also access all the learning activities here for you 6-month welcome programme.

Academy Resources

To support your learning the Academy have created a resource page, it’s full of handy, easy-to-read guides, links to regulations, standards and codes of practice. As well as having links to resources to help you support the child in your care

Access

You can access the AWW Academy page using your AWW log-in details. Scan the QR code the access the AWW Academy Page or find on Sharepoint.

Where to find

Academy Resources

All welcome activities that we refer to in the checklist throughout this book can be found on the AWW Academy Page:

For all other resources which will be useful in helping you on your learning journey to making a difference:

TOP TIP:

If you wish to access the AWW Academy Resources on your computer, you will have received links in your follow up email.

Brilliant Basics Report Writing

Correctly documenting our children’s time with us is a key task to create an accurate picture of our children’s time in our homes.

Like anything report writing is a skill that develops over time and takes practice, this document highlights some top tips for success.

Childs Voice:

Remember our children may wish to read their documents now or in the future. Our children’s voices are important and should be represented in our reporting.

Audience:

Our reports are read by our children, colleagues and partner agencies. Its important you understand your audience’s needs and what the reports are used for.

Be specific:

There needs to be enough detail to create a visual picture for the reader, ask yourself “Could someone else understand what’s happened by simply reading your report?”.

Be precise:

The information needs to be relevant to the event. Consider what needs to be recorded, avoid ‘waffling’.

Do not purposefully miss stuff out:

If something has gone wrong say what and why, if there have been lost items, stray hands, or injurywrite it down!

Use safer handling language: User guide and reference located on the AWW academy SharePoint.

Give reasoning for actions: For example: “As part of risk assessment, historically this option has worked well”.

Language That Cares .

Slang:

Don’t use slang or local colloquialisms! Our children do not ‘kick off’, ‘trash the place’ or ‘escape’. These words can be misinterpreted.

Feedback:

Writing reports maybe new to you, so its important to ask for feedback from your colleagues to help you improve your skills.

Academy Page:

Take a look at the report writing area on Academy pages to find more resources.

3rd Person:

Write in the 3rd Person do not use ‘I’ or ‘me’ or ‘we’. Use your name ‘Sarah Smith (Residential Support worker)’ and child’s name ‘Sam Jones (Child)’

Write in past tense: reports should be written after the event.

Our reports should be factual: Make sure that if it is an opinion or professional judgement, it is clearly stated as one and not as fact e.g.

“Sam seemed...”

“I felt that...”

“I believed...”

Draft: Use draft function on Clear Care so you can amend and add details throughout day.

Time: Keep notes throughout the day so you don’t forget things, if you deal with and incident write it up ASAP so you remember the detail.

Everybody at AWW has the responsibility to record an accurate account of our children’s time in our homes. Colleagues do this by capturing daily activities and events in our children’s lives

Here you’ll find information on all benefits that you have access to as a Wilderness employee. We’re always developing our benefits package to ensure it remains value-add and to contribute to our vision of being your employer of choice.

You have access to a wide range of valuable benefits, as a Wilderness employee.

Many of the benefits available to you as an employee at A Wilderness Way are provided by Medicash.

Medicash are an award-winning, not-for-profit medical cash plan provider who aim to support people across the UK to take a positive approach to their mental, physical and financial health. You can access these through the free Medicash app available in the app store.

Simply scan this QR Code on your phone to watch a video overview of which services Medicash offers, how to download the app and submit claims through the cash plan. You’ll also find the details of Medicash services available on the following pages or on the Wilderness Benefits Hub on Sharepoint.

Registering on the app: Input your details, including your policy number which you can find in your welcome email from Medicash.

Available on:

Health & Wellbeing Employee Assistance Programme

Through the Employee Assistance Programme (EAP) you are able to access up to 8 face-to-face counselling sessions with professional counsellors free of charge. The service is provided by Care First and can be accessed confidentially by self-referring without lengthy waiting times through your GP.

Self-referal phone number: 0345 565 1851

Confidentiality: Care First will treat your information with the highest level of confidentiality. No information will be shared with Wilderness, your GP or anyone else, including content of any counselling sessions or who is accessing the service. Any user reports shared with Wilderness merely require information on the number of current users and generalised categories such as type of counselling (face-to-face, online, CBT etc).

If you have any questions or provide any support, you can confidentially reach out to HR@awwltd.com.

Available on:

Health & Wellbeing Telephone Helpline

Access free 24/7 help on health & wellbeing, relationships, work, finances, childcare and much more. 0345 565 1851

The service is provided by Care First and run by trained counsellors who will be able to support you then and there or signpost further help appropriately, for example by accessing your up to 8 free counselling sessions through the Employee Assistance Programme.

Available on:

Health & Wellbeing Woebot

Looking for ‘in the moment’ support? Try Woebot, Medicash’s AI counsellor that allows you to access mental health support without having to speak to someone.

This service includes mood tracking and exercises and guides to build your personal wellbeing toolkit. This is just one mental health support service available to you. Please check out the 24/7 helpline and face-to-face counselling options through the Employee Assistance Programme to assess what will be most helpful in your personal situation.

If you have any doubt, speak to a mental health professional for advice here: 0345 565 1851

Health & Wellbeing Virtual GP

Through the Medicash app (available free of charge in the app store) you can access the Virtual GP service with qualified medical professionals which allows you to access unlimited 24/7 phone consultations, video consultations between 8am – 10pm, a private

Available on:

Available on:

Health & Wellbeing SkinVision

Through the Medicash app you’re able to access Skin Vision. This service allows instant quick checks by taking photos of skin spots and moles. You’ll receive a risk indication within 30 seconds. You’re also

PERFORM REGULAR SKIN CHECKS WITH SKINVISION

SkinVision helps you assess skin spots and moles for the most common types of skin cancer.

Take a photo of the skin spot or mole

Available on:

Health & Wellbeing Phio Physiotherapy

Phio is a clinically-led digital physiotherapy assessment tool to support your recovery through over 3,000 scenarios available and a tracking system.

Phio supports you throughout your recovery, by tracking your progress and keeping you engaged to ensure a swift and effective recovery. You can access this service via your Medicash app, saving you money and time on attending face-to-face appointments.

Health & Wellbeing mProve Yourself

Through the Medicash app you can access a range of wellbeing tools and advice for a happier, healthier you. This includes:

• Mindfulness courses

• Guided meditations and breathing exercises

• Fitness videos

• Mental wellbeing courses and tools to cope with stress, depression, anxiety and looking after your wellbeing

• Back, neck and joint pain exercises and guides

Available on:

Available on:

Health & Wellbeing Medical Cash Plan

Looking to save some money? You’re able to claim back cash for a range of medical services through the Medicash cash plan. You’ll find an overview of the respective claim allowances below and in your Medicash enrolment pack.

You’re able to add on any dependents under 24 free of charge as long as they are still in full-time education (as defined by HMRC) if over 16. Please refer to your Medicash enrolment pack for information about the respective claim allowances available for children.

At present, it is unfortunately not possible to add your partner to your cash plan or upgrade your service level. However, we are reviewing options to implement these options going forward. We will keep you in the loop!

Available on:

Health & Wellbeing Medicash Extras

Access a range of discounts and exclusive deals through the Medicash Extras discount platform. This is easily accessible through the Medicash app.

+ MANY MORE

Health & Wellbeing Gym Discounts

Want to save on your gym membership? Log on to the Medicash app to review which health clubs are part of their offer to continue your journey of personal wellbeing without overstretching your budget.

Available on:

Health & Wellbeing Bereavement Support

Your AIG Life Insurance provides you with unlimited access to 24/7 bereavement counselling with a qualified counsellor (face-to-face or telephone) and access to useful resources to help deal with grief and loss.

Your AIG Life Insurance provides you with additional useful services:

The 24/7 AIG Probate Helpline offers information and support with the probate process with guidance on legal issues resulting from a recent bereavement and access to articles and guides to explain the probate process.

Both services are available to employees and their immediate family and are treated with the highest level of confidentiality.

For access and to enquire: 0800 069 885

Financial Wellbeing Nugent Sante Reward Platform

All services and shops on this reward platform are specifically selected following feedback from Wilderness colleagues.

You’ll find a range of providers such as outdoor shops, gyms, restaurants and many more in your local area.

You will receive your login details and instructions in an email from Nugent Sante around the same time as you receive your Medicash Welcome email.

If you haven’t received an email (please check inbox and spam folder), contact HR@awwltd.com.

Financial Wellbeing Refer-a-friend Bonus Scheme

We’re encouraging all Wilderness employees to refer a friend with a chance to receive a referral bonus.

All you need to do is encourage your friends (ex-colleagues, family, friends) to apply for one of our vacancies.

If your friend is successful in their application, you will receive a £1,000 bonus which is paid out in two installments: the first payment is post induction and the second after 3 months.

To take part, just ask your referred applicant to mention your name on their application form.

For further information: recruitment@awwltd.com

Financial Wellbeing Life Insurance with AIG

All AWW employees on a regular contract (i.e. one that specifies a set number of hours of work per month) are covered for the worst-case scenario through the AIG life insurance cover.

In case you pass away whilst employed by Wilderness, a lump sum of 2 x basic annual salary is paid to your beneficiary/beneficiaries.

There is no requirement for you to complete a medical questionnaire to be covered. You will automatically be signed up to this benefit from day one of employment.

For support, please contact: HR@awwltd.com

Financial Wellbeing Pension

Our pension provider is The People’s Pension. In line with Workplace Pension criteria, all eligible employees will be auto-enrolled within three months of employment. Once you have been enrolled, you will receive your pension details directly from the pension provider.

For all details about contributions, enrolling from day one, opting out and nominating a beneficiary, please visit the Benefits Hub on the Colleague Portal on Sharepoint.

Other Perks Outdoor Kit Hire

We’re all about encouraging our colleagues to get out and about - at work but also in your free time.

You’re therefore able to hire Wilderness kit, provided that it isn’t needed for outdoor activities with the children and that you have the relevant qualifications and outdoor experience for the activities you’d like to do.

There is a whole range of outdoor kit available, such as wet suits, paddle boards, bikes, canoes, kayaks, tents, camping stoves, walking boots, rucksacks and more.

To find out more, please contact our Outdoor Activity Manager: Mark.Keatley-Clarke@awwltd.com.

Other Perks Blue Light Card

All AWW employees, including support functions, are eligible for a Blue Light Card.

The membership offers high discounts on a large number of products and services which refresh regularly. To stay up to date, you’ll receive notifications to your email.

Cost: £4.99 / 2-year membership. Sign up at: www.bluelightcard.co.uk

When signing up:

Select ‘Social Care’ from the drop down and follow all steps to register, including uploading your AWW ID as proof of identify.

Other Perks

Additional Leave

On reaching 2 years’ and 5 years’ continuous service you will become eligible for an additional days’ annual leave each (pro-rata for part-time employees).

2-year anniversary of continuous service:

Our holiday year runs from 1st March to 28th/29th February. When you reach 2 years’ service you will be credited with a full day’s leave (pro-rata for part-time employees) at the start of the month when your anniversary is due. It will not appear in your leave balance until this time. In each leave year thereafter, you will be credited with the additional day’s leave at the start of the year until you reach 5 years’ service (pro-rata for part-time employees).

5-year anniversary of continuous service:

When you reach 5 years’ service you will be credited with a second day’s leave (pro-rata for part-time employees) at the start of the month when your anniversary is due. It will not appear in your leave balance until you reach your 5 years anniversary. Each year thereafter, you will be credited with two additional day’s leave at the start of the leave year – one for the 2 years’ service plus a second day for reaching 5 years’ service (pro-rata for part-time employees).

The additional leave for length of service is added to your entitlement on PeopleHR by the HR team in your relevant anniversary year. There’s nothing you need to do except book it as per the usual and enjoy it.

Other Perks Concert For Carers

As an AWW employee you’re able to register with Concert for Carers via their website here.

THE MEMBERSHIP IS FREE OF CHARGE.

Once you have an account, you can purchase concert tickets for events and bands that have signed up to the scheme for just £4.50. In 2022 this included for example the Red Hot Chili Peppers, Kings of Leon, Arctic Monkeys, Ed Sheeran and many more. Sign up: www.concertsforcarers.org.uk

IN PARTNERSHIP WITH

Benefit services I am going to utilise:

Employee Assistant Programme

Telephone Helpline

Woebot

Virtual GP

SkinVision

Phio Physiotherapy

mProve Yourself

Medical Cash Plan Medicash Extras

Gym Discounts

Bereavement Support

Nugent Sante Reward Platform

Refer A Friend Bonus Scheme

Life Insurance with AIG Outdoor Kit Hire Blue Light Card

Concerts For Carers

Scan to access Benefits Hub or find in Sharepoint > Colleague Portal

COLLABORATION

We collaborate in a spirit of openness and humility, recognising the multiple perspectives, unique contributions and commitment of all team members to the best possible care for our children.

ADAPTATION

We adopt a learning culture which promotes honesty above results, seeing our practice as a continuous process of reflection, adaptation and growth.

RESPECT

We respect and value everyone as an individual with their own strengths, needs and experiences and a shared humanity.

EMPATHY

We respond with empathy and compassion, and we treat each other as partners with a shared goal.

A Wilderness Way values are based on the principle of CARE.

COLLABORATION

We collaborate in a spirit of openness and humility, recognising the multiple perspectives, unique contributions and commitment of all team members to the best possible care for our young people.

WHAT IS IT?

WHAT DOES GREAT LOOK LIKE?

Promoting teamwork to achieve mutual goals.

Learning from each other and accepting that everybody has unique skills and qualities.

Trusting employees and supporting each other.

Allowing and encouraging everyone to get involved.

Promoting transparent communication and information sharing.

Working collaboratively across multi-disciplinary teams and partnering to find solutions.

WHAT IS IT NOT?

WHAT DOES NOT SO GREAT LOOK LIKE?

Allowing negative competitiveness and putting individual goals first.

Not recognising the benefits of diversity and that people have different perspectives and strengths.

Staying in your comfort zone, thereby missing opportunities for new experiences and growth.

Worrying about trying new things and making mistakes.

Not learning from and listening to each other.

Not seeking subject matter experts to help with informed decision making.

ADAPTATION

We adopt a learning culture which promotes honesty above results, seeing our practice as a continuous process of reflection, adaptation and growth.

WHAT IS IT?

WHAT DOES GREAT LOOK LIKE?

Respecting the child’s individual circumstances and adapting to their needs.

Being positive and open-minded.

Being empathetic and developing your own skills to enable you to adapt.

Adapting your role and behaviour in a group depending on the situation and individual circumstances (appreciation and adaptation to your audience).

Overcoming challenges, often in collaboration with others.

Encouraging a ‘lessons learnt’ approach to inform best practice.

WHAT IS IT NOT?

WHAT DOES NOT SO GREAT LOOK LIKE?

Lacking emotional intelligence and therefore being unable to adapt to our children and colleague’s individual needs.

Getting frustrated if an approach doesn’t work.

Being set in your ways and giving in without trying new approaches. Believing that one size fits all.

Not listening and taking on board the views of others.

Remaining isolated and not having a voice.

Not sharing what worked well and what didn’t, and not learning from experiences.

RESPECT

We respect and value everyone as an individual with their own strengths, needs and experiences and a shared humanity.

WHAT IS IT?

WHAT DOES GREAT LOOK LIKE?

Appreciating others for who they are and recognising their contributions and differences.

Listening to others and being curious.

Making time to support each other.

Showing self-respect, including for your personal wellbeing and time. Being kind to yourself.

Challenging respectfully and feeling safe to have a voice. Accepting direction when aligned to best outcomes and the expertise of others.

WHAT IS IT NOT?

WHAT DOES NOT SO GREAT LOOK LIKE?

Making others feel that their contributions are not meaningful, or good enough, and making them feel devalued.

Ignoring others and showing no interest in them.

Abandoning others by not paying attention to them when they need your time or support.

Not respecting your own time and need for work-life balance and wellbeing. Not having self control.

Making assumptions about other people without walking in their shoes. Not being emotionally intelligent to the needs of people around you.

EMPATHY

We respond with empathy and compassion, and we treat each other as partners with a shared goal.

WHAT IS IT?

WHAT DOES GREAT LOOK LIKE?

Recognising behaviour is a form of communication.

Building relationships and an environment of trust where colleagues and children feel supported and empowered by their best self.

Celebrating successes including the small wins and encouraging each other.

Responding appropriately to the needs of children and colleagues.

Adapting how we speak to each other depending on the circumstances. Recognising everybody has different comfort zones.

WHAT IS IT NOT?

WHAT DOES NOT SO GREAT LOOK LIKE?

Being instructed in a manner that doesn’t align with our core values. Speaking to others in a rude way, rather than treating them with respect.

Not recognising the need for sharing information with colleagues and explaining the big picture, thereby denying them the ability to make informed decisions.

Drowing others out with your own voice and opinions with little regard for the contributions everybody makes.

Not recognising people’s different learning styles based on their unique and individual needs.

Not recognising how people’s lived experiences can impact the lens through which they see.

LLOC A BORATION

EMPATHY RESPEC

OUTCOMES

• High quality care which transforms children’s lives.

• A culture of support and wellbeing.

• High employee satisfaction and a workplace where everyone feels supported.

• An outstanding reputation.

• Creating opportunities and transforming the lives of our children.

Useful Information & Contacts

You can find most people’s contact information on Microsoft Outlook directory or on Teams.

To get you started here some useful contact details:

Websites

AWW Website: www.awwltd.com

AWW SharePoint: www.bit.ly/awwsharepoint

Training & Events Calendar: www.bit.ly/awwcalendar

Phone Numbers

AWW Head Office: 08000 122 092

Sarah Academy Team: 07570 685 460

Emails

Office Team: office@awwltd.com

IT Team: itsupport@awwltd.com

Systems Support: systemsupport@awwltd.com

People Team: hr@awwltd.com

Academy Team: academy@awwltd.com / diploma@awwltd.com

I need support on shift who can I ask?

Managers

Managers are available to contact Monday to Friday, if it’s out of hours they will have shared details of who is on call.

Seniors

You can use your service planner to see which seniors are on shift to help you with non-urgent queries.

Duty Manager

Details will be shared on Kaizala the morning of each duty day, so you know who to call with any urgent support needs.