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THE BIG IDEA
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THE IT SOCIETY / Issue 02/2021
How AI is Disrupting the Retail Industry Disruption
EU KWANG CHIN Fellow, SCS IT Director, DFI Retail Group
CHERIE TEO Product Line Analyst, Data Lake & Analytics, DFI Retail Group
The world has changed since the first COVID case was reported in 2019. All businesses including the fast-moving consumer goods (FMCG) industry, despite being an essential business, are hugely impacted. Notably, some key challenges were also amplified – volatile stock levels resulting from panic buying compromise the accuracy of stock forecasts while border restrictions and lockdown measures disrupt production and timeliness of shipments. Question is, how can we leverage technology to overcome these challenges in a quick and effective manner?
