Elizabeth Bence School of Fashion International Handbook

Elizabeth Bence School of Fashion National Provider No. 90681

CRICOS Registration No. 02564C

Level 2/741 Pacific Highway GORDON NSW 2072 Ph: (02) 9498 7240 Fax: (02) 9418 1125 Email: info@thefashionschool.com.au Web: www.thefashionschool.com.au

International Student Handbook

January 2012

Elizabeth Bence School of Fashion Pty Ltd

CONTENTS 1 2 3

4

5

6 7 8 9

10

Our Mission Statement .................................................................................................................... 4 Code of Practice ............................................................................................................................. 5 The ESOS Framework ....................................................................................................................... 6 3.1 Protection for Overseas Students ..................................................................................... 6 3.2 Your rights .............................................................................................................................. 6 3.3 Your responsibilities .............................................................................................................. 6 3.4 Contact details .................................................................................................................... 7 Course Information.......................................................................................................................... 7 4.1 School Location ................................................................................................................... 8 4.2 Course Timetable ................................................................................................................ 8 4.3 Attendance Requirements ................................................................................................ 8 4.4 English Language ................................................................................................................ 9 4.5 Orientation to the Course .................................................................................................. 9 4.6 Teaching Methods .............................................................................................................. 9 4.7 Learner Support ................................................................................................................... 9 Course Progress and Support Strategy ..................................................................................... 10 5.1 Course Progress.................................................................................................................. 10 5.2 Course Progress Requirements ....................................................................................... 10 5.3 Withdrawal from a Unit ..................................................................................................... 11 5.4 Deferring a semester ......................................................................................................... 12 Transfer of International students from and to another RTO. ................................................ 12 6.1 Procedure for assessing applications for transfer in to the EBSF ............................... 12 6.2 Procedure for assessing applications for transfer out of the EBSF ............................ 13 Facilities and Equipment .............................................................................................................. 14 7.1 School Relocation ............................................................................................................. 14 7.2 Morning/Afternoon Tea and Lunch Break Facilities ................................................... 14 Fees and Charges ......................................................................................................................... 14 8.1 Additional Costs ................................................................................................................. 15 8.2 Fees Refund Policy ............................................................................................................ 15 Training Delivery and Assessment Services ............................................................................... 16 9.1 Trainer Qualifications ........................................................................................................ 16 9.2 Student Recruitment ......................................................................................................... 16 9.3 Enrolment Procedure: ....................................................................................................... 16 9.4 Delivery of Training ............................................................................................................ 17 9.5 Learner Support ................................................................................................................. 19 9.6 Conduct of Assessment ................................................................................................... 19 9.7 Recognition of Prior Learning (RPL)/ Recognition of Current Competency (RCC) 20 9.8 Assessment Appeals ......................................................................................................... 20 9.9 National Recognition ........................................................................................................ 21 9.10 Evaluation ........................................................................................................................... 21 9.11 Issuance of Qualifications ................................................................................................ 21 Legislative and Regulatory Requirements ................................................................................ 21 10.1 NSW Occupational Health and Safety Act and WorkCover NSW .......................... 21 10.2 Anti-Discrimination Act ..................................................................................................... 22 10.3 Equal Employment Opportunity ..................................................................................... 22 10.4 Access and Equity ............................................................................................................. 22 10.5 Privacy and Personal Information Protection Act 1988 ............................................. 23 10.6 Child Protection (Prohibited Employment) Act 1998 ................................................. 23 10.7 National Vocational Education and Training Regulator Act 2011 .......................... 24

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10.8 Copyright Act 1968 ........................................................................................................... 24 10.9 ESOS Act 2000, ESOS Regulations 22001 and the National Code 2007 .................. 24 Records Maintenance.................................................................................................................. 25 Student Complaints and Appeals .............................................................................................. 25 Student Responsibilities ................................................................................................................. 27

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1

Our Mission Statement

Don’t dream it. Draw it. Design it.

Our mission is to be the number one fashion school for future designers and for our students to emerge from our school capable of competing in the world fashion market.

Welcome to the Elizabeth Bence School of Fashion The Elizabeth Bence School of Fashion is a registered training organisation with Australian Skills Quality Authority ( ASQA) for the delivery of training and assessment services in: LMT41007 Certificate IV in Applied Fashion Design and Technology LMT50307 Diploma of Applied Fashion Design and Technology LMT60307 Advanced Diploma in Applied Fashion Design and Technology Our goal is to be the No 1 fashion school for future designers and for you to emerge from our school capable of competing in the world fashion market.

We have been established since 1997 providing individualised training in the area of fashion design including drawing, colour, textiles, pattern making, garment construction and couture dressmaking. The training is open to students desirous of developing creative and technical skills to enter or further their opportunities in the field of fashion design.

Mrs Bence is the Director/Principal of the school. She is a graduate of the artistic institute of fashion Mariagoni-Milan and holds advanced diplomas in draping, tailoring and fashion illustration from Ecole Superieure des Arts et Techniques de la Mode in Paris. Mrs Bence is a qualified trainer. Jan Page, an experienced and qualified trainer, who provides students with individual tutorial support, assists her. Joan Theodore is the Office Manager/Administrator responsible for the administrative and financial management of the school.

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2

Code of Practice

The Elizabeth Bence School of Fashion provides the highest standard of vocational education and training in the fields of fashion and design. Our Code of Practice outlines our operational policies and our commitment to our clients.

The Elizabeth Bence School of Fashion: 

Is committed to the continuous improvement of its training delivery and assessment services



Complies with all state and territory regulatory and legislative requirements



Maintains registration on the Commonwealth Register of Institutions and Courses to International Students (CRICOS)



Advertises and markets its training delivery services openly, honestly and with integrity



Provides accurate, relevant and up-to-date information on enquiry



States its fees and charges on enquiry



Outlines its fees refund policy in the Student Handbook and website



Enrolls applicants to its courses on the basis of access and equity



Recognises qualifications issued by registered training organisations within the Australian Qualifications Framework



Provides up-to-date facilities and equipment in a safe and healthy environment



Prohibits discrimination in any form towards any group or individual



Employs suitably qualified and experienced staff



Conducts fair, flexible, valid and reliable competency based assessments



Provides an assessment appeals procedure and opportunities for re-assessment



Provides academic support to students or referral to external agencies for additional learning support



Refers students to external expert advice for personal and financial support



Encourages feedback and evaluation from its stakeholders



Maintains accurate, confidential and secure training and financial records



Provides timely and accurate information to government agencies and funding bodies.

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3

The ESOS Framework

The Elizabeth Bence School of Fashion is committed to providing you with quality education and protecting your rights.

The Australian Government requires overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code.

3.1

Protection for Overseas Students

As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)at www. cricos.deewr.gov.au. CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course – including location – match the information on CRICOS. 3.2

Your Rights

The ESOS framework protects your rights, including: 

Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare



Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement



Your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course



Your right to know: - How to use your provider’s student support services - Who the contact officer is for overseas students - If you can apply for course credit - When you enrolment can be deferred, suspended or cancelled - What your provider’s requirements are for satisfactory progress in the courses you study - If attendance will be monitored for those courses - What will happen if you change providers - How to use your provider’s complaints and appeals process.

3.3

Your Responsibilities

As an overseas student on a student visa, you have responsibilities to : 

Satisfy your student visa condition



Maintain your Overseas Student Health Cover (OSHC) for the period of your stay

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Meet the terms of the written agreement with your provider



Inform your provider if you change your address



Maintain satisfactory course progress



If attendance is recorded for your course, follow your provider’s attendance policy



If your are under 18, maintain your approved accommodation, support and general welfare arrangements.

3.4

4

Contact details For information about

Who to contact

Policies and procedures that affect you

The Elizabeth Bence School of Fashion

Your ESOS rights and responsibilities

Department of Education, Employment and Workplace Relations

Your Visa matters

Department of Immigration and Citizenship

How Level 2/741 Pacific Highway GORDON NSW 2072 Ph: (02) 9498 7240 Email: info@thefashionschool.com.au Web: www.thefashionschool.com.au ESOS Helpline: +61 2 6240 5069 Website: www.aei.gov.au Email: esosmailbox@dewr.gov.au Website: www.immi.gov.au Phone 131 881 in Australia Contact the DIAC office in your country

Course Information

The Elizabeth Bence School of Fashion is a Registered Training Organisation with ASQA. We provide training and assessment services in the area of Fashion and Design. Our national LMT07 Textile, Clothing and Footwear Training Package qualifications include: 

LMT41007 Certificate IV in Applied Fashion Design and Technology



LMT50307 Diploma of Applied Fashion Design and Technology



LMT60307 Advanced Diploma in Applied Fashion Design and Technology.

Subjects you will study include: 

Drafting



Pattern Making



Draping including Moulage



Introduction to Fashion Products



Fashion Design

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4.1



Sketching



Colour Application



Fashion Illustration



Garment Construction



Working in the Fashion Industry



Management.

School Location

The Elizabeth Bence School of Fashion is located on the second floor, 741 Pacific Highway, Gordon about 14 km from the centre of Sydney on the leafy North Shore railway line.

The school is maintained as an authentic fashion and design workplace environment with facilities and equipment set-up to ensure effective and efficient operation.

Regular public transport services link the school with the city of Sydney, offering all the attractions of a capital city. Sydney is approximately 14km from Gordon by train and the school is a short 1 minute walk from Gordon railway station. There is also ample street parking available nearby.

4.2

Course Timetable

The academic year is divided into two semesters of approximately 21 weeks each. Semester 1 commences the first week in February and concludes the last week in June. Semester 2 commences the first week in August and concludes the week prior to Christmas. Our courses are conducted for 20 hours per week (9.00am to 2.30pm) for four days per week (Monday, Tuesday, Wednesday and Friday). The course dates for are as follows: Semester 1: 1st week of February – last week of June Semester 2: 1st week of February – last week of December 4.3

Attendance Requirements

International students must attend on a fulltime basis. This means you must be in attendance at the college each day of the course for a total of at least 20 hours per week. You must maintain a minimum of 80% attendance. Your attendance will be recorded daily. If you cannot attend a class you are required to notify the school in advance on 02 9498 7240.

Students who are absent from class due to illness must provide a doctor’s certificate. No consideration can be given to extended absences for any other reason and they will be reported to the Department of Immigration & Citizenship (DIAC).

Students must continue to actively participate in the learning and assessment activities to achieve competency in the Training Package qualification in which they are enrolled.

Unsatisfactory progress will be reported to DIAC. If a student is deemed Not Yet Competent in a unit of competency they may enroll part-time in their final semester to repeat this unit. A student is not permitted to repeat a unit of study more than once.

Students must keep the school informed of their address and contact details at all times. If you change your address and contact details at any time during your period of study with us you must advise us within 7 days.

Failure to comply with these requirements will be reported to DIAC and could result in automatic cancellation of your student visa.

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4.4

English Language

Our courses are conducted in English by qualified and experienced trainers who have years of experience in the national and international fashion design industry. If English is not your first language you need to provide certified evidence of your English language proficiency at IELTS level 5.5 or TOEFL level 550.

The Australian Government has an extensive network of Education and Training Counsellors, Australian Educations Centres and education advisers around the world providing reliable and impartial advice on study opportunities in Australia. For further information see www.studyinaustralia.gov.au/Sia/en/Help 4.5

Orientation to the Course

Our trainers will organise your orientation to the Elizabeth Bence School of Fashion. On your first day at our school your trainers will welcome you, answer your questions and give you information about: 

Your stay in Australia



Accommodation, finances and further study



Requirements to receive a qualification



Certificates issued on successful completion of the course



How your skills, knowledge and attitudes will be assessed



Recognition of prior learning or recognition of current competency



How you can appeal if you don’t agree with your assessment outcome



How you can complain if you are not satisfied with any part of the course



How you can get extra help with your learning



Course timetable



Course content



Emergency evacuation procedures



Your obligations as a student at our school including attendance requirements.

4.6

Teaching Methods

Our teaching methods include face-to-face instruction to small groups of students and oneto-one individual support, attention and assistance. All instruction is in English. The college is set-up as an authentic fashion design and couture dressmaking workplace with industry standard facilities which provide plenty of opportunity and ample space for you to practice and develop skills in fashion design, pattern making and garment construction.

4.7

Learner Support

The learning support strategies used by trainers at Elizabeth Bence School of Fashion include: 

Pre-teaching technical terminology



Demonstrating procedures



Providing opportunities for ‘hands-on’ experience and practice

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Ensuring individual support and advice to students



Encouraging students to work at their own pace



Where necessary inviting students to record training session on an audio-tape



Providing written learning material and illustrations to reinforce the learning.

Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Mrs Bence and Jan Page are available to discuss and support you with any concerns you may have during your studies with us. Feel free to talk to them about your adjustment to student life and study in Australia and any other problems that may be affecting your studies.

They will advise or refer you appropriately.

5

Course Progress and Support Strategy

The Elizabeth Bence School of Fashion has procedures in place for assessing, approving and recording a deferment of the commencement of study. All matters relating to the student enrolment are recorded on the student’s file.

Deferral or cancellation of a student’s enrolment may affect the student visa and any change will be reported to DEEWR via PRISMS. Where the Elizabeth Bence School of Fashion finds it necessary to terminate or cancel a student’s enrolment, the student has 20 working days to access the complaints and appeals process. During the period of the internal complaints and appeals process the student’s enrolment status will not be affected except in extenuating circumstances.

5.1

Course Progress

The Elizabeth Bence School of Fashion monitors students’ attendance and academic performance in each qualification. Support structures are in place to assist students to successfully achieve the course outcomes. Trainers monitor students’ progress continuously.

Students are provided with feedback on their progress and offered additional time and trainer support as required.

5.2

Course Progress Requirements

Students are expected to achieve the following requirements in order to meet the satisfactory course progress requirements and be allowed to re-enrol without restriction: 

A mark of Competent in all assessment tasks in the qualification in which the student is enrolled.



Not failing a unit more than once.



Satisfactory attendance at scheduled classes.

The consequences of failure to meet two or more of the requirements for satisfactory course progress are as follows: Students who fail to achieve a mark of Competent in an assessment task are provided with the opportunity for re-assessment. Students who fail to achieve an overall mark of Competent for all assessment tasks for a unit of competency will be allowed to continue their enrolment but will be considered at risk of not making satisfactory progress for the semester

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following the one in which they were deemed Not Yet Competent. Students considered to be ‘at risk’ will be notified and asked to make an appointment to see the Principal who will establish an additional program of support. It is the student’s responsibility to maintain attendance at the Elizabeth Bence School of Fashion during this time.

Students who fail a unit of competency a second time must seek the permission of the Principal before being permitted to participate in that unit for a third time. This permission will only be granted in exceptional circumstances.

The program of support implemented by the Elizabeth Bence School of Fashion may include: 

Attending counseling regarding learning



Receiving individual coaching



Attending additional lectures



Attending additional opportunities to practice relevant skills development



Referral to suitable agencies to assist with personal issues that may be affecting progress.

Records of the implementation of the additional program of support are kept in the student’s file.

5.2.1

Unsatisfactory Course Progress

Unsatisfactory course progress is failure to meet two or more of the requirements Under Section 20 of the Education Services for Overseas Students Act 2000 (ESOS Act) the Elzabeth Bence School of Fashion is required to report students to the Department of Immigration and Citizenship who fail to meet two or more of the requirements for satisfactory course progress in a semester.

Whether or not to report a student is determined at the end of each semester by the Principal who will consider each case on its merits and in light of any compassionate or compelling circumstances.

5.2.2

Notification and Appeal

The Principal will notify the students in writing of the school’s intention to report a student for unsatisfactory course progress and/or unsatisfactory course attendance. See Appendix I. Students have the right to appeal all consequences imposed for failing to meet the requirements for course progress. This should be in accordance with the School’s Complaints and Appeals Policy and Procedures. Complaints and appeals must be lodged in writing and addressed to the Principal within twenty days of the date of the student being notified of the school’s intent. The process will commence within 10 working days from the date of receipt of the student’s appeal.

5.3

Withdrawal from a Unit

Students may only withdraw from a unit if they suffer a misadventure or illness. The illness should be documented with a medical certificate and should be of sufficient severity that it interrupts the student’s work significantly in that particular unit. Misadventure is defined as an event which is beyond the student’s control and which disrupts the student’s academic work. Students should see the Principal or their trainer if they require help in documenting cases of illness or misadventure.

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5.4

Deferring a semester

Deferral of studies by international students is permitted only in compassionate or compelling circumstances such as serious illness, death in the family or for some other reason. Students will be required to provide evidence of the compassionate or compelling circumstances.

Students who need to defer their studies must first speak to the Principal.

6

Transfer of International students from and to another RTO.

The Elizabeth Bence School of Fashion will not enrol international students transferring from their principal course (ie. the main course of study or the highest qualification indicated on the student’s current visa) with another RTO before they have completed 6 months of their principal course with that RTO unless the student has a valid letter of release from that RTO agreeing to the transfer.

The Elizabeth Bence School of Fashion will release a current student from their principal course and provide a letter of release before they have completed 6 months of that course where it can be demonstrated that the student: 

Has not commenced their principal program



Has an realistic and accurate understanding of what the transfer represents to their study options



Can no longer be provided with the training delivery and assessment services in the principal course by the Elizabeth Bence School of Fashion.

The Elizabeth Bence School of Fashion will not release a current student from their principal course and provide a letter of release before they have completed 6 months of that course where it can be demonstrated that the student:

6.1



Has not made satisfactory academic progress and is seeking a transfer to avoid being reported to DEEWR



Has not attended the course as required and is seeking a transfer to avoid being reported to DEEWR



Has not paid all course fees.

Procedure for assessing applications for transfer in to the Elizabeth Bence School of Fashion

The Elizabeth Bence School of Fashion receives an application from a student who is onshore and who has indicated that they are currently studying at another institution.

The Director/Principal uses PRISMS to decide if the student has completed 6 months of their principal course. They also use the copy of the student visa in the passport to ascertain what the principal course is and when they arrived in Australia.

Where the above is satisfied, the Elizabeth Bence School of Fashion application process proceeds as for all off-shore students.

Where the above is not satisfied, they are asked to provide an appropriate letter of release in support of their application. They may be provided with a “conditional” offer which clearly states that an offer of a place is contingent on their obtaining a letter of release.

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Where the student provides a letter of release and they have no outstanding fees to be paid to the prior institution or other outstanding matters of concern, the application proceeds as for all off-shore applicants.

Where a satisfactory letter of release is not provided, the application process is halted and the student informed that they are unable to transfer at this time. They are welcome to reactivate their application when the 6 month period has passed.

Note: In the very rare circumstances where the original institution or course has ceased to be registered, or sanctions have been placed on the original institution by the Australian government which do not allow the student to continue with the course, no letter of release is required.

6.2

Procedure for assessing applications for transfer out of the EBSF

Students make a written request (eg. an email) to the Elizabeth Bence School of Fashion to transfer to another provider.

The student is asked to provide a valid offer of enrolment from the new RTO. - Where the student is under 18, their parent or guardian must support this request in writing.

- Where the student is under 18, they must also provide written evidence that the new provider will accept responsibility for their accommodation and welfare.

With these documents sighted, the Elizabeth Bence School of Fashion will assess the transfer request in consideration of the following questions: - Does the student have any outstanding fees payable?

- Is the student fully aware of the study issues involved in the transfer?

- Is the student trying to avoid being reported to DEEWR for lack of course progress or poor attendance?

Where the answers to these questions are satisfactory, the letter of release will be granted at no charge to the student. The student will also be advised of the need to contact DIAC and obtain a new visa if the course they transfer to is not a Higher Education/VET course.

The Director/Principal reports the student’s termination of studies through PRISMS. The Director/Principal will decide to refuse or grant the letter of release and inform the student. If the Director/Principal decides to refuse a letter of release the student will be advised in writing providing the reasons for refusal and indicating that the student may access the student complaints and appeals process outlined in the Student Handbook if they want a review.

The Director/Principal of the Elizabeth Bence School of Fashion will make any final decision regarding the issuance or refusal of a letter of release for any student.

Where the student has provided all the necessary documentation regarding letters of release the assessment will be made within 48 hours.

All requests, considerations, decisions and copies of letters of release are placed on student’s file.

The approval of transfer of a student to another institution does not indicate the agreement to provide any refund. Refunds are governed by the Elizabeth Bence School of Fashion refund policy as outlined in the written agreement. See Appendix J.

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7

Facilities and Equipment

The Elizabeth Bence School of Fashion is maintained as an authentic fashion and design workplace environment. Facilities and equipment are set-up, checked and maintained regularly to ensure effective, efficient and safe operation. 

Students have access to necessary instructional and assessment facilities, materials and equipment. Training facilities include:



Suitable tables for designing, drafting and cutting



Suitable machines and equipment set up safely and securely



Adequate acoustics, ventilation and lighting



Amenities for coffee and lunch breaks



Toilet facilities



Accessible references and resources



Reference books.

7.1

School Relocation

In the event of the planned relocation of the school we will notify DIAC and our students at least three weeks prior to the relocation taking place.

7.2

Morning/Afternoon Tea and Lunch Break Facilities

A lunch and morning tea room and facilities are available for you to use during breaks.

Please keep this room clean and tidy.

8

Fees and Charges

Fees Schedule Programs are conducted over two semesters each year. Each semester is for 21 weeks.

Semester 1 commences in the first week of February and Semester 2 commences in the first week of August.

The Elizabeth Bence School of Fashion is a member of ACPET and contributes to the Overseas Student Tuition Assurance Scheme (OSTAS). Overseas students must enroll on a fulltime 20 hrs per week basis.

The course fees are $A27,000.00 for the Certificate IV over 63 weeks, $A36,00 for the Diploma over 84 weeks and $A50,200 for the Advanced Diploma over 117 weeks. This includes a non-refundable administration fee of $250.00. A refundable deposit of $A2,000 is required on application to secure a place in the course. The balance can be paid either: 

Full payment two weeks before course commencement



An equal payment of the outstanding balance at least 2 weeks before commencement of each semester.

OR

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For example, full fees for enrolment in the Advanced Diploma are $A50,200.00 and the optional fee schedule is as follows: Administration fee $A 250.00 Deposit $A 2,000.00 Semester 1 21 weeks $A 7,000.00 Semester 2 21 weeks $A 9,000.00 Semester 3 21 weeks $A 9,000.00 Semester 4 21 weeks $A 9,000.00 Semester 5 33 weeks $A14,200.00 International students are required to sign a written agreement on payment of fees which sets out the services to be provided, fees payable and information about refunds of course money.

Fees are reviewed annually and may increase each year. If an increase in fees occurs students will be informed in writing of the new fees at least 4 weeks prior to the start of the next Semester.

Additional charges: Completion of the course involves the use of drafting paper, special equipment and calico. For convenience these are available for purchase from the school.

The payment of all fees and charges is receipted and dated at the time of payment.

Records of fees receipted and dated are maintained and secured.

Please note: When students choose to pay by credit card an additional cost equivalent to 4% of the amount is required.

Please note that any school aged dependants accompanying you to Australia will be required to pay full fees if they are enrolled in either a government or non-government school.

8.1

Additional Costs

Completion of the course involves the use of drafting paper, special equipment and calico.

For your convenience drafting paper and equipment is available for purchase from the school. Calico can be purchased locally. You should budget for approximately $2,500.00 per course to cover the costs of these items.

8.2

Fees Refund Policy

If the Elizabeth Bence School of Fashion cancels any training session you are entitled to transfer to replacement training sessions at our school.

If you are not granted a Student Visa then all fees will be refunded less the enrolment fee ($A250.00). You will need to provide evidence from the relevant Australian Government Department that the Visa was refused.

If you withdraw your application for enrolment before the course commences we will refund all fees paid (excluding the $A250.00 enrolment charge).

No refund will be granted to a student whose enrolment is terminated for failure to comply with the Elizabeth Bence School of Fashion’s policies and procedures and the requirements of their visa by DIAC.

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After course commencement if you withdraw from the course for whatever reason you will not be entitled to any refund. Every effort will be made to negotiate the transfer of training in the event of a prolonged illness or personal hardship. This will be at the school’s convenience and with the approval of DIAC. Requests for refund should be made in writing to the Principal with documented evidence of the reason for withdrawal. Eligible refunds will be made within 4 weeks after receipt of the claim.

If the Elizabeth Bence School of Fashion defaults, that is, if the course does not start on the agreed starting date or the course ceases to be provided before it is completed, we will make every effort to transfer the students’ enrolment to another college. If this is unsuitable the school will pay a refund of the total amount of the course money received from the student. This refund will be paid to students within 2 weeks of the default day with a statement explaining how the refund amount has been calculated.

This fees refund policy, and the availability of our complaints and appeals processes, does not remove your right to take further action under the Australian Consumer Protection laws.

9

Training Delivery and Assessment Services

9.1

Trainer Qualifications

The Elizabeth Bence School of Fashion trainers have the relevant qualifications required by the National Skills Standards Council . These include: 

Qualifications in fashion design and illustration, drafting, garment construction, tailoring and draping



Qualifications in training and assessment



Vast experience in the Fashion Industry.

9.2

Student Recruitment

Recruitment to the Elizabeth Bence School of Fashion is carried out in an ethical manner in accordance with Access and Equity principles. All enquiries for participation are provided with the Elizabeth Bence School of Fashion Information Pack. Access to the courses is open to all applicants subject to payment of fees and the extent to which the course outcomes and pre-requisites match the needs of the student. Enrolment is on-going where places are available.

Once an international student has enrolled at the Elizabeth Bence School of Fashion they cannot defer commencement of their studies or suspend their studies except on the grounds of illness, supported by a doctor’s certificate, or other exceptional compassionate circumstances beyond the control of the student for example, bereavement.

9.3

Enrolment Procedure: 

Student accesses information regarding the school on the web including advice on how to access information on the school, fees structure, refund policy and enrolment procedures

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9.4



Student completes enrolment form and collects other documents relevant to the application ie. certified evidence English language level, examples of own drawings or designs, a written explanation of reasons for studying Fashion and Design



The Principal assesses student’s enrolment documents



On receipt of tuition fee deposit and enrolment fee the student’s information is entered in PRISMS and an electronic confirmation of enrolment (eCoE) is created



Student is given an identification number and a database record is established



Student organises health insurance



Student applies for visa at Australian Embassy in country of departure.

Delivery of Training

The Elizabeth Bence School of Fashion offers training in the following National LMT07 Textile, Clothing and Footwear Training Package qualifications:  LMT41007 Certificate IV in Applied Fashion Design and Technology  LMT50307 Diploma of Applied Fashion Design and Technology  LMT60307 Advanced Diploma in Applied Fashion Design and Technology.

Code LMTGN2001B LMTCL2003B LMTFD2005B LMTCL2011B LMTCL3001B LMTFD4001B LMTFD4006B LMTCL3009B LMTFD3004B LMTFD4003B LMTFD4004B LMTFD4008B LMTFD4010B

LMTFD4011B LMTFD4012B LMTFD4013B LMTFD4015B

LMTFD4016B LMTFD4017B LMTFD4018B LMTFD4021B LMTCL2004B LMTFD3003B

Title Follow defined OHS policies and procedures Identify fibres and fabrics Identify design process for fashion designs Draw and interpret a basic sketch Identify fabric performance and handling requirements (P – LMTCL2003B Identify fibres and fabrics) Apply design studio processes Interact and network with fashion industry participants Develop patterns from a block using basic pattern making principles Draw a trade drawing for fashion design Assist in the preparation of preliminary design concepts Calculate cost estimates for fashion products Construct stock size block for garment to meet size and fit specifications Create pattern to meet design specifications applying advanced pattern making principles (P- LMTCL3009B Develop patterns from a block using basic patternmaking principles) Cut fabrics for prototype designs Develop product specifications for fashion designs (P – LMTFD3004B Draw a trade drawing for fashion design) Grade 2D patterns Create pattern from block to meet customer specifications (P- LMTFD4010B Create pattern to meet design specifications applying advanced patternmaking principles) Sew design prototypes Source materials and resources for production of fashion designs Use and apply sizing systems appropriate for fashion design Drape fabrics to make patterns Sew components (P- LMTCL2001B Use a sewing machine) Prepare design concept for simple garment (P- LMTCL2001B Draw and interpret a basic sketch, LMTFD2005B Identify design process for fashion designs)

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Core/Elective Core Core Core Core Core Core Core Specialist Specialist Specialist Specialist Specialist Specialist

Specialist Specialist Specialist Specialist

Specialist Specialist Specialist Specialist Open Elective Open Elective

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Modify patterns to create basic styles Use a sewing machine

Open Elective Additional

To receive a qualification in LMT50307 Diploma of Applied Fashion Design and Technology you must demonstrate competence in the 25 units of competency listed for the Certificate IV plus the 10 units listed below: Code LMTFD4002B LMTFD5001B

LMTFD5002B LMTFD4014B LMTFD5003B LMTFD5010B LMTFD5011B LMTFD5012B LMTFD5014B LMTFD5015B

Title Apply principles of colour theory to fashion design development (P- LMTCL2003B Identify fibres and fabrics, LMTFD2005B Identify design process for fashion design) Design bras and swimwear (P – LMTFD4003B Assist in the preparation of preliminary design concepts, LMTCL2010B Modify patterns to create basic styles) Develop and test patterns for bras and swimwear (P - LMTCL2004B Sew components, LMTCL3009B Develop patterns from a block using basic patternmaking principles) Identify influences on contemporary fashion designs and construction techniques Analyse fit model Develop and present design concepts within specific guidelines Produce fashion illustrations Perform contour draping (P- LMTFD4021B Drape fabrics to make patterns) Construct complex blocks for fashion garments (P - LMTFD4008B Construct stock size block for garment to meet size and fit specifications) Develop patterns for complex fashion garments (P - LMTFD4015B Create pattern from block to meet customer specifications)

Core/Elective Specialist Specialist

Specialist Specialist Specialist Specialist Specialist Specialists Specialist Specialist

To receive a qualification in LMT60307 Advanced Diploma of Applied Fashion Design and Technology you must demonstrate competence in the 35 units of competency listed for the Certificate IV and the Diploma plus the 10 units listed below: Code LMTFD6001B LMTFD6002B LMTFD6003B LMTFD6006B LMTFD6008B LMTFD5009B LMTFD5016B LMTFD5004B LMTFD6004B LMTFD6005B

Title Evaluate commercial viability of designs (P - LMTFD5009B Cost design production) Manage product development for fashion designs Manage fashion design processes Develop a fashion range Apply studio processes to create and produce designs for commercial production Cost design production (P - LMTFD4004B Calculate cost estimates for fashion products) Grade shaped patterns (P - LMTFD4013B Grade 2D patterns) Develop marketing plans for fashion products Manage advanced pattern making processes (P - LMTFD5016B Grade shaped patterns) Drape structured over garments (P - LMTFD5012B Perform contour draping)

Core/Elective Core Core Core Core Core Specialist Specialist Specialist Specialist Specialist

Further information regarding LMT07 Textile, Clothing and Footwear Training Package can be accessed at www.training.gov.au

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9.5

Learner Support

The learning support strategies used by trainers at Elizabeth Bence School of Fashion include: 

Pre-teaching technical terminology



Demonstrating procedures



Providing opportunities for ‘hands-on’ experience and practice



Ensuring individual support and advice to students



Encouraging students to work at their own pace



Where necessary inviting students to record training session on an audio-tape



Providing written learning material and illustrations to reinforce the learning.

Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Recruitment to the Elizabeth Bence School of Fashion is carried out in an ethical manner in accordance with Access and Equity principles Your trainers will: 

Recognise the cultural diversity of all students



Ensure equal treatment of all students



Encourage full participation and assisting all students to achieve course outcomes



Provide equal access to resources



Refer students with specific learning problems to appropriate agencies.

9.6

Conduct of Assessment

Assessment is conducted in accordance with the National Assessment Principles. Assessment is competency based against the standards outlined in the units of competency in the LMT07 Textile, Clothing and Footwear Training Package qualifications. It includes: 

Assessment to determine your training needs



Assessment during the training to judge how you are progressing



Assessment of performance at end of the units of training



Recognition of prior learning or recognition of current competency.

Assessment is conducted in a simulated workplace and involves the collection of sufficient evidence to demonstrate you are competent. This may include: 

Measurement of products you have made or services you deliver



Observation of processes you carry out



Measurement of your knowledge and understanding



Observation of the attitudes you demonstrate.

Assessment methods may involve you in: 

Demonstrating your skills



Producing a piece of work

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

Answering written and/or oral questions



Participating in group discussions



Developing a portfolio of work



Making oral presentations to the group



Participating in a role play.

Your Training Record Book provides self-assessment checklists and records of competence for each unit of competency. We encourage you to check the development of your skills and knowledge and indicate to your trainer when you are ready for assessment. The outcomes of assessment are Competent or Not Yet Competent. If you are assessed as Not Yet Competent you can request a re-assessment.

During the course your individual assessment records are maintained by you in your Training Record Book and by your trainer in hard and soft copy.

9.7

Recognition of Prior Learning (RPL)/ Recognition of Current Competency (RCC)

If you believe you already have the skills and knowledge required to demonstrate competency you can request RPL/RCC. It does not matter whether you acquired your skills and knowledge through formal learning, work experience and/or life experiences.

To request RPL/RCC you will need to:      

Read your Training Record Book and talk to the Principal if there is anything you need explained Collect and complete the Request for Recognition of Prior Learning form from the office Check your skills and knowledge for each unit of competency. These are outlined in the Record Book in the sections marked Self Assessment Checklists and Assessor’s Assessment Collect your evidence to show your competence. Your evidence must be valid (as described in the unit of competency), sufficient (enough), current (up-to-date) and authentic (your own work).

List the types of evidence you have for each unit of competency Present your evidence and the list of evidence to the Principal for assessment.

The assessor may ask you to undergo a challenge test. You will be provided with a written report on the outcomes of assessment of your application for RPL which you will be required to counter sign. This report will be filed in your personal file. You must pay the cost for RPL. Where RPL is granted the Elizabeth Bence School of Fashion will notify DIAC and provide, where possible, meaningful learning activities for the student for the resulting change of the course duration ensuring a full-time 20 hr per week load.

9.8

Assessment Appeals

If you are dissatisfied with a Not Yet Competent decision you can appeal the decision. This involves speaking to the assessor within 10 days of receiving the assessment result and feedback and requesting a review of the evidence.

The Principal may organise a re-assessment and depending on the circumstances this may be with an independent assessor.

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If it is necessary for you to repeat a unit of competency because you have been deemed Not Yet Competent you may do so only once in your final semester on a part-time basis.

9.9

National Recognition

The Elizabeth Bence School of Fashion recognizes relevant AQF qualifications and / or Statements of Attainment issued by any other RTO. We reserve the right to verify the authenticity of such documents as required and to determine the currency of the units of competency/modules indicated on the testamur.

9.10 Evaluation As part of our continuous improvement procedures you will be asked to complete a Course Evaluation survey. This is your opportunity to provide us with feedback on the course, the trainers and assessors, the course administration, the training facilities, the training activities, resources and materials and the assessment procedures. Your comments enable us to make sure that your expectations are being met and to improve our services.

9.11 Issuance of Qualifications On successful completion of all units of competency you will be issued with a LMT07 Textile, Clothing and Footwear Training Package qualification. If you do not complete the entire course of study a Statement of Attainment will be issued for successful completion of individual units of competency.

10 Legislative and Regulatory Requirements The Elizabeth Bence School of Fashion is bound by and operates within the following legislative and regulatory requirements: 

NSW Occupational Health and Safety Act 2000



Workers Compensation Act 1987



Anti-Discrimination Act 1977



Education Services for Overseas Students Act 2000



National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007.



National Vocational Education and Training Regulator Act 2011



Child Protection (Prohibited Employment) Act 1998



Privacy and Personal Information Protection Act 1998



Copyright Act 1968.

Copies of these are located in the main office and you can request to access them at any time or you can access them online at www.legislation.gov.au 10.1 NSW Occupational Health and Safety Act and WorkCover NSW The Elizabeth Bence School of Fashion guarantees to meet its duty of care to staff, students and visitors by providing a healthy and safe environment in which to study.

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Your trainer will talk to you about emergency evacuation procedures during the first lesson.

In an emergency situation you are to make your way quickly and calmly to the nearest exit and meet your trainer and other students on the corner of Pacific Highway and MacIntyre St for a roll call check.

No Smoking is allowed in any area of the school. If you wish to smoke you must leave the premises.

A First Aid Kit is located in the front office.

You are responsible for: 

Always conducting yourself in a safe and healthy manner



Ensuring the prevention of injury and disease to yourself, your trainers and your fellow students



Identifying and reporting to your trainer any possible hazards from equipment, facilities and the environment



Refraining from smoking



Refraining from drinking and/or eating in the workrooms.

10.2 Anti-Discrimination Act The Elizabeth Bence School of Fashion is committed to providing a fair and equitable school for its students and visitors. Any discrimination or harassment of staff, students or visitors because of their sex, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical or intellectual or psychiatric disability, homosexuality or age will not be tolerated.

You are responsible for: 

Ensuring non-discriminatory or harassing behaviour at all times to other students, staff or visitors to the school



Reporting any discriminatory behaviour or harassment to your trainer.

10.3 Equal Employment Opportunity Staff turnover at the Elizabeth Bence School of Fashion is very infrequent. However, should the need arise to recruit additional staff the principles of EEO will be implemented.

The Elizabeth Bence School of Fashion is committed to its staff remaining up-to-date with current trends in the TCF Industry and in training and assessment. Staff members are encouraged to identify their training needs and to negotiate arrangements for addressing these needs.

10.4 Access and Equity The Elizabeth Bence School of Fashion provides equal access to training and delivery services for local and international students. Where possible, we conduct flexible training to meet specific needs of individual students.

The Elizabeth Bence School of Fashion is located on the first floor via two flights of stairs. There is no wheelchair access.

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The student enrolment form requires students to self-assess their English language capabilities and to indicate any special needs for the course.

If a student with a disability meets the essential entry requirements, the Elizabeth Bence School of Fashion will make reasonable adjustments necessary for that person to perform their course-work. This involves:  Thorough consideration of how an adjustment might be made  Discussions with the student  Consultation with government agencies or organizations that represent or provide services to people with a disability.

Our trainers will implement the learning support strategies to assist you in achieving the required competencies. However, students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Recruitment to the Elizabeth Bence School of Fashion is carried out in an ethical manner in accordance with Access and Equity principles Your trainers will: 

Recognise the cultural diversity of all students



Ensure equal treatment of all students



Encourage full participation and assisting all students to achieve course outcomes



Provide equal access to resources



Refer students with specific learning problems to appropriate agencies.

10.5 Privacy and Personal Information Protection Act 1988 The Elizabeth Bence School of Fashion complies with the Privacy and Personal Information Protection Act 1988 which provides guidance on the collection, storage, use and disclosure of personal information. The Elizabeth Bence School of Fashion will not disclose information about you to anyone outside the school without your written consent. Your student records are confidential and available to you only and on request.

Accurate and up-to-date student personal records including contact details, fee payments, attendance, assessment outcomes and qualifications issued are kept secured in a locked cabinet.

Where students are unable to present at the school to request access to their records they must apply in writing providing evidence of their identity.

Students should be aware that the Elizabeth Bence School of Fashion is obliged to provide information to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. This information includes student personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach of a student visa condition.

10.6 Child Protection (Prohibited Employment) Act 1998 Child Protection (Prohibited Employment) Act 1998 makes it an offence for a prohibited person to apply for, undertake or remain in child related employment. A prohibited person is a person convicted of committing a serious sex offence or a “registrable person”. A

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registrable person is someone who has been found guilty of the following offences against children: 

Murder



Sexual offence



Indecency



Kidnapping



Child prostitution



Child pornography.

The Elizabeth Bence School of Fashion is aware of its obligations as an employer under the Child Protection (Prohibited Employment) Act 1998. Upon entering on duty with the Elizabeth Bence School of Fashion, all staff complete a Working With Children Check Employment Screening Consent form which is stored in personnel files.

10.7 National Vocational Education and Training Regulator Act 2011 The National Vocational Education and Training Regulator Act 2011provides for the: 

Registration of training organisations



Accreditation of vocational courses in accordance with national standards



Approval of providers of courses to overseas students.

The Act implements a national initiative to ensure effective regulation of VET providers throughout Australia. It also recognises the www.training.gov.au database as the key public tool for accessing information on training and training organizations.

10.8 Copyright Act 1968 Under the Copyright Act 1968, the Elizabeth Bence School of Fashion must seek and gain permission from the copyright owner for the use of published works, academic texts, journals, reports, research papers, newspaper articles, photographs, illustrations, graphs and promotional images to support the teaching/learning and assessment process.

10.9 ESOS Act 2000, ESOS Regulations 22001 and the National Code 2007 The provision of education and training for international students studying in Australia is regulated by the Commonwealth legislation administered by the Commonwealth Department of Education, Science and Training and a National Code www.dest.gov.au All States and Territories of Australia operate within this legislative framework. Its purpose is to protect the interests of people coming to Australia on student visas by providing them with tuition and financial assurance. The ESOS Act also ensures a nationally consistent approach to the approval of providers on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

The Elizabeth Bence School of Fashion complies with the ESOS Act, ESOS Regulations and the provisions of the National Code and is listed on CRICOS. Our Code of Practice outlines the ethical manner in which we operate.

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11 Records Maintenance It is an Australian Government requirement that we keep records of each student’s current residential address (as supplied by the student), the student’s full name, date of birth, nationality , the start and completion day of the student’s course, attendance and academic performance details of payments received, information on international student health cover, level of English language proficiency and the student’s passport and visa numbers. We must also keep a record of the reason for a student’s termination of studies Accurate and up-to-date student personal records including contact details, fee payments, attendance, assessment outcomes and qualifications issued are kept secured in a locked cabinet.

Where students are unable to present at the school to request access to their records they must apply in writing providing evidence of their identity.

We keep copies of your records for a period of 30 years.

12 Student Complaints and Appeals The Elizabeth Bence School of Fashion welcomes your feedback and suggestions on our services. We respond in a constructive and timely manner to all substantiated complaints and appeals against decisions made by us.

The Elizabeth Bence School of Fashion ensures that: 

Each complaint and appeal and its outcome is recorded in writing



Each appeal is heard by an independent person or panel



Each appellant has an opportunity to formally present their case and is given a written statement of the appeal outcome including the reasons for the decision.

Students with a problem or complaint with another student should use the following procedure: Step 1: 

Identify and discuss the complaint or grievance with the other party



Discuss the best outcome to the complaint or grievance



Agree to act to resolve the complaint or grievance.

Step 2: If the complaint or grievance is unresolved talk to the trainer who will try to remedy the problem.

Step 3: If after talking to the trainer the complaint or grievance remains unresolved you should approach the Principal who will mediate to resolve the problem.

Step 4: If you are dissatisfied with the outcome of the mediation you may appeal the decision in writing and request an external independent arbiter. This gives you the

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opportunity to formally present your case. This may be at no cost or a minimal cost to you.

You may be accompanied and assisted by a support person. The Elizabeth Bence School of Fashion will provide you with a written statement of the appeal outcome.

If you have a problem or complaint with the trainer, the course content, the facilities or any component of the course you should use the following Elizabeth Bence School of Fashion procedure: Step 1: In the first instance, talk to the trainer or tutor.

Step 2: If you feel it is not appropriate for you to talk to the trainer then you should talk to the Principal or put the complaint in writing and address the letter to the Principal.

Step 3: The Principal will respond to the written complaint within 5 working days.

Step 4: If you are dissatisfied with the Principal’s response you can appeal the decision by requesting to have the matter referred to an external independent arbiter. This gives you the opportunity to formally present your case. This may be at no cost or minimal cost to you. You may be accompanied and assisted by a support person. The Elizabeth Bence School of Fashion will provide you with a written statement of the appeal outcome.

The Elizabeth Bence School of Fashion will not tolerate inappropriate behaviour of any kind.

If you are being bullied or harassed by anyone while you are at the college or in the field you should use the following procedure: Step 1: Tell the person you don’t like being bullied or harassed and ask them to stop.

Step 2: If the inappropriate behaviour continues talk to the trainer or tutor who will try to remedy the problem.

Step 3: If after talking to the trainer or tutor the inappropriate behaviour continues you should approach the Principal who will mediate to resolve the problem.

Step 4: If you are dissatisfied with the outcome of the mediation you may appeal the decision by requesting an external independent arbiter. This gives you the opportunity to formally present your case. This may be at no cost or minimal cost to you. You may be accompanied and assisted by a support person.

The Elizabeth Bence School of Fashion will provide you with a written statement of the appeal outcome.

In situations where an external independent arbiter is required this person will be qualified and experienced in the particular area of the complaint and appeal and may include: 

A qualified trainer/assessor external to Elizabeth Bence School of Fashion



An independent NVR training consultant



A representative of ACPET



A representative of the relevant independent body eg. Community Justice Service, Department of Fair Trading, Anti Discrimination Board.

Where, the outcome of the internal and external complaints and appeals process, supports you, the Elizabeth Bence School of Fashion will implement the decision or corrective action as soon as possible and advise you accordingly.

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Where a student chooses to access the complaints and appeals processes the Elizabeth Bence School of Fashion will maintain the student’s enrolment while the complaint and appeal process is ongoing.

13 Student Responsibilities While you remain a student at the Elizabeth Bence School of Fashion it is your responsibility: 

To attend class regularly and punctually



To advise the school of any absences



To keep the school informed of your address and other contact details at all times whilst in Australia



To conduct yourself in a safe and healthy manner



To behave in a manner which prevents injury and disease to you, your trainer and fellow students



To identify and report to your trainer any possible hazards from equipment, facilities and the environment



To comply with and assist in the school’s emergency procedures



To refrain from smoking anywhere in the school building



To refrain from drinking and/or eating in the workrooms



To comply with the Assessment Information outlined in the Student Handbook and the Training Record Book



To register complaints, disputes or grievances with your trainer



To ensure non-discriminatory or harassing behaviour at all times to other students, staff or visitors to the school



To report any discriminatory behaviour or harassment to your trainer



To refrain from unacceptable behaviour including the use of bad language, alcohol and drugs



To refrain from the use of devices which may disrupt classes eg. mobile phones and pagers.

Students who choose not to comply with the Student Responsibilities will be given a verbal warning in the first instance, a written warning in the second instance and dismissal in the third and final instance. In this instance no course fees will be refunded.

Where a student’s behaviour is considered to be extreme the Principal/Director has the right to dismiss the student without notice. Examples of extreme behaviour may be, but are not limited to, being under the influence of alcohol, being in possession of illicit drugs, using abusive language to the trainer and/or fellow students.

Where an international student’s extreme behaviour results in their dismissal from the school, DIAC will be notified immediately.

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Declaration

1.

I have read, understand and agree to comply with the information outlined in the International Student Handbook and Training Record Book.

2.

I understand that the Elizabeth Bence School of Fashion is obliged to provide information to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. This information includes student personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach of a student visa condition.

3.

I have read and agree with the Refund Policy.

Student’s Name:……………………………………………

Student’s Signature: ………………………………………

Date: ……………………………

Please complete then tear this page out and return to your trainer.

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