The Age of Wealth Redistribution California Capital News Presented by CalRHA Page 44 Page 10 From the Publisher of August 2023 Maximizing Multifamily Budgets: How to Control Costs by Eliminating Financial Ine ciencies
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SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 3 newmanwindows
LICENSE #570472
2023
EXECUTIVE OFFICERS
President
Vice President
Todd Henderson, Independent Owner
Secretary
Natasha Howell, Independent Owner
Treasurer
Buck Buchanan, Independent Owner
Legislative Chair Greystar
Immediate Past President
Lucinda Lilley, CPM®, CAPS®, GRI®,
Bridging In uence
2023 DIRECTORS
Abigail Rex, CPM®, ARM®, American Assets Trust
Alex Winborn, H.G. Fenton Company
Jay Lopeman, CAS®, AZP Multifamily
Jennifer Ford, Douglas Allred Company
Kimmi McBryde, Mark Feinberg, Heinz & Feinberg
& Wake eld
Matt Ruane, Liberty Military Housing
Scott Ledesma, Generation Contracting & Emergency Services
Shannon Kelly, Independent Owner
HONORARY LIFE ADVISOR
Wesley Harker
Our Address
Southern California Rental Housing Association
MAGAZINE STAFF
Publisher Apartment News Publications, Inc. Design & Layout Travis Watson, Production Director Editorial Review Lindsey Lee, Marketing Manager
ASSOCIATION STAFF
Alan Pentico, CAE, Executive Director apentico@socalrha.org 858.278.8070
Olivia Galvez, Director of Business Operations/Operational Advice ogalvez@socalrha.org 858.751.2217
Molly Kirkland, mkirkland@socalrha.org 858.751.2200
Kim Zebroski, kzebroski@socalrha.org 858.751.2220
Lindsey Lee, Marketing Manager llee@socalrha.org 858.751.2218
Alma Macias, Operational Advisor amacias@socalrha.org 858.278.8070
Braden Haycock, Education Manager bhaycock@socalrha.org 858.751.2219
Toll Free: 888.762.7313
Fax: 888.871.5229 socalrha.org
Southern California Rental Housing Association Rental Advisor Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the Southern
the author's views and do not necessarily represent those of the Southern California Rental Housing Association or SDMHC.
All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. Contact the Southern California Rental Housing Association at 858.278.8070 or visit socalrha.org for more information.
Advertising - We do not guarantee or endorse the products or services of any of the advertisers, but and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.
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ADVERTISE: Contact the team at Apartment News Publications, Inc. at 714-893-3971 or email scrha@aptnewsinc.com for advertising information, including rates, production
4 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
Aiesha Blevins, Greystar Cushman
APARTMENT NEWS PUBLICATIONS, INC
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SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 5 Apartment Management Magazine is published monthly by Apartment News Publications, Inc. at 15502 Graham Street, Huntington Beach, CA 92649. Subscription Rate: $24.00/year with zip codes beginning with 900-935, (outside of L.A. & Orange counties $72.00/year.). The publisher and Apartment News Publications Inc. assume no responsibility for opinions expressed in articles appearing under an author's name. The contents of this publication may not be reproduced without written permission from the publisher. Bulk rate postage is paid at Bell Post Office BMC, 5555 Bandini, Bell, CA 90201. For Advertising Information: 1-800-931-6666 PRESIDENT’S MESSAGE: THE STRENGTH OF THE RENTAL HOUSING INDUSTRY 7 By Aiesha Blevins EXECUTIVE DIRECTOR’S MESSAGE: YEAR-ROUND ADVOCACY WITH SCRHA 9 By Alan Pentico, CAE CALIFORNIA CAPITAL NEWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 By California Rental Housing Association IS YOUR BUILDING ON SOLID GROUND AGAINST EARTHQUAKES? 16 By Ali Sahabi IN CASE YOU MISSED IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 By Southern California Rental Housing Association MAXIMIZING MULTIFAMILY BUDGETS: HOW TO CONTROL COSTS BY ELIMINATING FINANCIAL INEFFICIENCIES 23 By Appfolio CUTTING OUT CARPET: CREATING A COMPETITIVE ADVANTAGE WITH LUXURY VINYL PLANK 28 By Skip Mason INDEPENDENT RENTAL OWNERS FACE 3 MYTHS WE NEED TO BUST 32 By Max Glassburg SAVE MONEY BY ENCOURAGING RESIDENTS TO CONSERVE UTILITIES . . . . . . . . . . . . . . . . . . 41 By Livable THE AGE OF WEALTH REDISTRIBUTION 44 By Wesley V Wellman CALENDAR OF UPCOMING COURSES & EVENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 PROPERTY MANAGEMENT DIRECTORY 51 SUPPLIER MEMBER DIRECTORY 53 ADVERTISING DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
FEATURED COLUMNS: Volume 65 Number 08
Independent Rental Owners Face 3 Myths We Need To Bust By: YardiBreeze Pg. 32 Save Money by Encouraging Residents to Conserve Utilities By: Livable Pg. 41
August 2023
OUR VISION
Reenvisioning quality housing for all OUR MISSION
To create a thriving rental housing community through advocacy, education, and collaboration
SCRHA Housing Provider & Resident Rights and Responsibilities
As members of the Southern California Rental Housing Association, we are partners in creating a thriving community by providing quality rental housing for all We value our residents, our fellow members, and our community and are working to support a healthy housing ecosystem through advocacy, education, and collaboration.
As housing providers, we believe we have the responsibility to provide California renters with:
Quality housing with habitable and healthy living conditions. Freedom from arbitrary eviction, retaliation, or discrimination in line with all federal and state fair housing laws
Fair and equal resident protections and policies that balance the needs of renters, housing providers, and the community
A voice in housing decisions with respect and access equal to that of housing providers
An innovative and collaborative housing ecosystem where government, businesses, housing providers, and rental advocates work together to solve the region’s housing issues by identifying the underlying problems and crafting balanced solutions
Adherence to housing quality and equity standards and regulations
All California renters also have a responsibility to their housing provider to:
Review and follow rental agreement terms, including timely rental payments
Maintain a clean and habitable home
Be a good neighbor by respecting others’ peace and quiet. Provide timely reporting of any issues and necessary repairs. Keep open lines of communication with the property owner or manager
6 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
SOCALRHA.ORG
Aiesha Blevins
2023 President Southern California Rental Housing Association
President’s Message:
The Strength of the Rental Housing Industry
Ihope this letter finds you in good health and high spirits As we enter the second half of 2023, I would like to express my gratitude for your support as we work together to provide an essential service to our communities .
We knew at the start of this year that housing, specifically rental housing, would be a high priority for elected officials at all levels of government. That has proven true, and SCRHA has been there to ensure that your representatives in Chula Vista, the City of San Diego, San Diego County, and beyond have heard your concerns . By sharing your stories, answering our call to action alerts, and continuing membership in Southern California Rental Housing Association, you have helped ensure more balanced policies
If you haven’t had the opportunity yet, I encourage you to participate with SCRHA by attending classes or events and supporting our advocacy . By doing so, you invest in your own growth and contribute to the continued success and advancement of the Southern California Rental Housing Association .
Education and knowledge-sharing lie at the heart of our association’s mission As professionals in our respective fields, we must stay up-to-date with the latest developments, best practices, and emerging trends . To this end, SCRHA holds a diverse range of in-person classes and webinars that range from operational and maintenance classes to professional designation courses from the National Apartment Association .
These classes provide a unique opportunity to learn from industry experts, gain insights into cutting-edge technologies, and enhance your skills Whether you are a seasoned veteran or a newcomer to the industry, there is always something new to discover through SCRHA educational sessions
In addition to our full calendar of classes, our association takes great pride in organizing a wide array of enriching
events throughout the year . These events serve as forums for networking and collaboration with industry colleagues . When you attend an SCRHA event, you will have the opportunity to interact with fellow members, establish valuable connections, and gain valuable insights from leaders in our field.
I encourage you all to mark your calendars and make time for our upcoming events, including the Annual Meeting and Apartment Perspective in October . Also, purchase your tickets to the 2023 Mark of Excellence Awards Ceremony on December 1 at Sycuan Casino Resort before it sells out!
Families Fund, for the purpose of spending these tax dollars on rental assistance, homelessness, affordable housing, and housing counseling services.
Further, AB 1199 would require a qualified entity, currently defined as a limited liability company or limited partnership, owning multifamily or singlefamily rental homes, to report specified information about the property each year to the Secretary of State’s Office. That office would have to create a searchable database on its website.
Since the bill is an urgency measure, meaning that if passed, it would take effect immediately, it will require a 2/3rds vote. Usually a high bar, however, with Democrats enjoying more than a 2/3rds majority, it will be difficult to stop. It is hard to believe that someone would introduce a bill to tax property owners for the “privilege” of providing rental housing, especially considering all that has been piled on property owners over the last few years. We would like to see this bill just go away. Very far away.
What is the definition of insanity according to Einstein? “Doing the same thing over and over and expecting different results.” Well, here we go again. Assembly Member Buffy Wicks has proposed legislation for the third year-in-a-row that would force rental housing providers to register their properties with the government.
In addition to attending classes and events or volunteering on a committee, staying informed about legislative developments is paramount Legislative decisions profoundly impact our profession, industry, and the communities we serve Your engagement with our legislative news and alerts can make a significant difference and ensures that elected officials consider the whole ecosystem .
AB 1188 would require cities and counties to create and administer a rental registry with an online portal designed to receive specified information from landlords who own or operate five or more rental dwellings. The bill would require landlords to provide a variety of information regarding the location of rental property, its ownership, and its occupancy, among other things. It also would prohibit a landlord from issuing various notices to increase the rent or terminate a tenancy unless the landlord has submitted a form on the online portal.
The SCRHA opposed the prior bills and assisted in killing them. We will work toward the same result in 2021 for AB 1188.
Remember, our strength lies in our unity and dedication as we work to reenvision quality housing for all . Thank you for being an essential part of our association Your unwavering support and engagement fuel our progress and inspire us to strive for greatness .
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 7
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Alan Pentico, CAE
Executive Director Southern California Rental Housing Association
Executive Director’s Message: Year-Round Advocacy with SCRHA
Today, I write to emphasize the importance of staying engaged with SCRHA and legislative news As members of the Southern California Rental Housing Association, we work together to create a thriving rental housing community through advocacy, education, and collaboration We know that rental housing providers are essential to the vibrant communities we call home in Southern California As a trusted resource hub for the rental housing industry in our community, SCRHA never stops supporting our members . The educational calendar includes classes every month of the year, and our advocacy efforts continue, even when the legislature is not in session
We often say, just because you don’t have an interest in politics, doesn’t mean that politicians don’t have an interest in your business Our industry is constantly evolving, shaped by the decisions made by lawmakers at the local, state, and federal levels, including discussion of a national rent control policy . It’s important to remember that while much attention is given to sweeping policies such as rent control, each policy change, no matter how small it may seem, can significantly impact our businesses, residents, and communities .
SCRHA was founded in 1919 and has been active in the rental housing industry for decades . Our history and trusted reputation have made it possible for us to sit at the table while elected officials discuss solutions to the growing housing crisis . More times than you can imagine, we are able to stop bad policies in their tracks through our ongoing communication with elected officials – it’s a benefit of being a longestablished organization . That said, there are times when it’s smart to seek collaboration, and by doing so we have succeeded in limiting the most extreme measures that would curtail your property rights and increase the regulatory burdens carried by rental housing providers . Just saying no is rarely an option
in today’s political reality Recognizing when it’s best to seek strategic compromises that eliminate the greatest risk to our members only comes with years of experience .
We have kept busy this past year both in Chula Vista and the City of San Diego, as well as with challenges that could potentially bring rent control measures at the state and federal levels Rental housing is a year-round business and our advocacy continues year-round whether the government is in session or not . Our advocacy work includes spending time researching, planning, and building community relationships to ensure that we don’t miss a thing While legislative sessions often garner heightened attention, it is essential to recognize that the interval between sessions is equally significant. During these periods, lawmakers may evaluate past policies, seek feedback, and craft potential future legislation . Our engagement during this time is a unique opportunity to shape the direction of the rental housing industry in Southern California . We are often fully engaged with your representatives during this time period If you are interested, you can join us . Just let us know and we can show you the ropes as they really want to hear from you about your personal experiences
Engaging with the legislative process continues beyond just being informed and responding to action alerts; it also involves active participation in public hearings and forums When opportunities arise to testify or submit comments on proposed legislation, seize them. Your firsthand experiences and expertise as rental housing providers can be powerful in shaping more effective and balanced policies.
Remember, our efforts to fulfill our mission are a continuous journey that demands our dedication and proactive participation By staying informed, connected, and engaged, we can ensure that the rental housing industry in Southern California thrives and fulfills its vital role in providing homes for our residents.
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 9
C APIT O L N E W S California
By CalRHA, SCRHA’s State Lobbying Partner
Last month, the Legislature passed and the Governor signed a $310 billion spending plan that protects core programs and covers a $30 billion budget deficit. You may find the Governor’s press release here highlighting the signing, budget trailer bills, and infrastructure package CalRHA supported an increase in the renters’ tax credit, which was successfully included in the state budget .
GOVERNOR NEWSOM/ATTORNEY GENERAL ANNOUNCEMENTS ON HOUSING PRODUCTION
The Governor has also announced housing production in five cities and counties. As such, Long Beach, Moreno Valley, Santa Rosa, Sonoma County, and the Town of Windsor have been designated as Prohousing communities Through this designation, these jurisdictions are now eligible for funding incentives and additional resources through a state grant program designed to speed housing production .
Meanwhile, the Attorney General has issued guidance for cities
development, such as SB 9 or AB 2011, do not by themselves constitute a current and immediate threat to public health, safety, or welfare Generalized concerns about visual or aesthetic standards are insufficient to support an urgency ordinance.
● In addition, urgency zoning ordinances must demonstrate immediate need, meaning that local agencies face immediate threats
● To keep an urgency zoning ordinance prohibiting multifamily housing in place beyond 45 days, local jurisdictions must identify a significant, quantifiable, direct, and unavoidable impact based on objective policies in existence at the time the ordinance is adopted . Local jurisdictions must also demonstrate that there is no feasible alternative that would mitigate or avoid the adverse impact “as well or better, with a less burdensome or restrictive effect,” than the urgency ordinance.
LEGISLATIVE UPDATE - STATUS OF LEGISLATION AT SUMMER RECESS
trying to
skirt the development of more housing In the guidance, Attorney General Bonta includes the following information:
● Written legislative findings are required to support claims that SB 9 or AB 2011’s requirements could pose a threat to public health, safety, or welfare. Such findings must be made with specificity; otherwise, an urgency zoning ordinance is likely invalid . Laws requiring ministerial approval of housing
The Legislature is now on their four week summer recess until August 14th When they return, bills will be heard in the Appropriations Committee and on the Floor . The deadline for bills to pass to the Governor is September 14th. The five weeks after they reconvene from summer recess will be filled with activity and end of session deals CalRHA has a number of bills that we are still actively lobbying . It is important to take stock of the accomplishments so far this year For example, we have been able to hold the following problematic bills:
Please turn to page 13
10 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
WHAT YOU NEED TO KNOW:
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Property owners MAY NOT deny or terminate tenancy because a resident has one.
Property owners MAY NOT charge any additional deposit, rent, or other monetary obligation.
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 11
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April 2022 socalrha.org | 17
ARE YOU DONE WITH THE HEADACHES OF RENTAL PROPERTY? CALL YOUR LOCAL DST ADVISOR
Continued from page 10
● AB 919 (Kalra) - Tenant Opportunity to Purchase
● AB 1035 (Muratsuchi) - Mobile Home Park Rent Cap
● ACA 3 (Lee) - Wealth Tax
● SB 395 (Wahab) - Statewide eviction database
● SB 460 (Wahab) - Ban the Box on Rental Applications
● SB 466 (Wahab) - Repeal of Costa-Hawkins Rental Act
● SB 594 (Durazo) - Disclosure of Beneficial Ownership Information
● SB 611 (Menjivar) - Rental Advertisements
● SB 863 (Allen) - Notice to TERMINATE
HIGHLIGHTS OF SEVERAL LEGISLATIVE BILLS THAT CALRHA CONTINUES TO LOBBY
● AB 12 (Haney) - Tenancy:
We’re Taking a Load Of f of A par t ment Ow ners and Property Managers.
Security DepositsOPPOSE - Would prohibit a landlord from receiving a security deposit for a rental agreement in an amount in excess of one month’s rent, regardless of whether the residential property is unfurnished or furnished . There are discussions underway of exempting small landlords . The bill is on the Senate Floor
● AB 1317 (Carillo) - Unbundled Parking - OPPOSEWould require the owner of residential real property that provides parking with a residential unit to unbundle parking from the price of rent (“unbundled parking” selling or leasing parking spaces separate from the lease of the residential use) . CalRHA has had productive conversations with the author’s office, but is still opposing . The bill is on the Senate Floor .
● ACA 1 (Aguiar-Curry)Voter Approval Threshold - OPPOSE - ACA 1 lowers the voter threshold from a two-thirds supermajority to 55% majority to approve local (city, county, and special district) GO bonds and certain special taxes
Please turn to page 15
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 13
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for affordable housing, public infrastructure, and permanent supportive housing projects, and defines those terms. ACA 1 passed the Assembly Local Government Committee in July and is pending in the Assembly Appropriations Committee
● ACA 10 (Haney) - Fundamental Human Right to Housing - OPPOSE - Establishes that the state recognizes the fundamental human right to adequate housing for everyone in California . This right is a shared obligation of state and local jurisdictions to respect, protect, and fulfill this right, on a non-discriminatory and equitable basis, with a view to progressively achieve the full realization of the right, by all appropriate means, including the adoption and amendment of legislative measures, to the maximum of available resources . ACA 10 passed the Assembly Housing and Community Development Committee in June and is pending a hearing in the Assembly Appropriations Committee, but has a fairly large fiscal estimate.
● SB 267 (Eggman) - Credit History of Persons
Receiving Government Rent SubsidiesOPPOSE - Would prohibit the use of a person’s credit history as part of the application process for a rental housing accommodation without offering the applicant the option of providing alternative evidence of financial responsibility and ability to pay in instances in which there is a government rent subsidy and would require that the housing provider consider that alternative evidence in lieu of the person’s credit history SB 267 is pending a hearing in the Assembly Appropriations Committee .
● SB 567 (Durazo) - Just Cause Evictions - OPPOSE - This bill has been amended several times In the Senate Judiciary Committee, the Chair negotiated language that removed the change to rent caps, etc . In the Assembly, the bill has been amended to give the rental property owners the ability to do mold remediation and broadens the definition of owner. Penalties in the bill are still a concern, but the author has expressed a willingness to work with the opposition SB 567 is pending a hearing in the Assembly Appropriations Committee .
As always, CalRHA will keep you informed as these bills make their way through the Legislature . We will be sure to send out Calls to Action when we are at a pivotal juncture and your involvement could help determine the outcome .
The remainder of the legislative calendar for the year is as follows:
- August 14 - Legislature reconvenes from summer recess
- September 1 - Last day for fiscal committee to pass bills to the Floor
- September 8 - Last day to amend bills on the Floor
- September 14 - Last day for bills to pass the Floor in the second house
- October 14 - Last day for Governor to sign or veto bills
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 15
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Continued
IS YOUR BUILDING ON SOLID GROUND AGAINST EARTHQUAKES?
by Ali Sahabi, Optimum Seismic
Apartment buildings in the Greater San Diego Area may sit on soil that is prone to liquefaction, landslides or other instability when shaken by an earthquake .
If your apartment building is located in Mission Bay, Mission Valley, Tierra Santa, Linda Vista, and many other San Diego communities, it’s best to have your building checked by professional structural engineer
These destructive reactions to earthquake shaking can happen when ground vibrations cause soil particles to lose contact with each other . In the case of liquefaction, the ground vibrates like Jell-O – significantly increasing the potential for damage to buildings .
You can check the City of San Diego website for an interactive map showing local liquefaction zones, landslide areas and earthquake faults – and zoom in to see if your building falls within those areas . Visit https:// www sandiego gov/development-services/zoningmaps/seismic-safety-study to access the map .
WHEN SOIL TURNS TO SOUP
Liquefaction It’s a little like quicksand, but many times more deadly .
The United States Geological Survey defines it as the phenomenon that takes place when loosely packed, water-logged sediments at or near the ground surface lose their strength in response to strong ground shaking .
When it occurs beneath buildings and other structures, the results can be catastrophic .
It’s what contributed to the devastation of the 1989 Loma Prieta earthquake – when soil and debris used to fill in a lagoon to build the Marina District subsided, fractured and caused horizontal sliding of the ground surface .
The Atlantic magazine describes it as “horrifying.”
“Videos of its occurrence look like found-footage documentaries of the Second Coming,” the magazine wrote “Buildings seem to simply slip away, the earth gives out, and the once-steady structures slide into the morass.”
But the science behind the phenomenon is straightforward Liquefaction tends to occur where water has been – near rivers, harbors, reclaimed land, marshes – or in the case of Mexico City – on a lake that was filled in to build a community .
SLIPS AND SLIDES
Landslides are another concern for earthquake-prone communities .
Earthquakes are a major cause of landslides, according to the USGS, which classifies landslides into five types: falls, topples, slides, spreads, and flows.
Falls are abrupt movements of rocks or boulders that become detached from steep slopes of cliffs, but they can also be represented by falls in the earth itself .
Topples describe instances when a section of land, such as a cliff, will fall onto lower elevations beneath it.
Slides describe a downward movement of a mass of land, Please turn to page 19
16 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
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18 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6 April 2022 socalrha.org | 25
like large quantities of sand moving down a playground slide .
Spreads refers to a fracturing of the earth, followed by slippage, like a custard dessert that has not set
Flows are the most destructive type of landslide to structures, as they often occur without warning, move too quickly to escape, and due to velocity and material are often very powerful and destructive, the USGS explains
GUARDING AGAINST RISK
The more scientists and engineers learn about ground movement responses to earthquakes, the better we can guard against damage
Stanford University launched an unprecedented study to repurpose underground fiber-optic cables to measure soil properties in urban areas In telecommunications,
data are transmitted in the form of light traveling through fiber-optic cables, which are bundles of thin, glass rods. To measure soil properties, these Stanford researchers are looking at the tiny defects in those cables .
These cables – while underground – are constantly twitching under the vibrations of ocean waves, trains, even traffic. Researchers shoot a series of light pulses into a fiber-optic cable and track how the reflected light wobbles – helping them to quickly determine how much the ground shakes . These measurements reveal a lot about the properties of the soil where the cable is buried .
We are bound to learn much more in the future about the way soils behave under seismic shaking
Until then, it is wise to learn the type of soil your building was constructed on in the San Diego area know and the risks that soil may pose to your tenants and your rental income
Recently appointed to Los Angeles Mayor Karen Bass’ Transition Team, Ali Sahabi, previously received the California Governor’s Environmental and Economic Leadership Award for taking a sustainable approach toward community development and environmental restoration in the 543-acre Dos Lagos mixed-use development in Corona, CA A licensed General Engineering Contractor (GEC), Sahabi is an expert in building resilience and sustainability He is Co-Founder and Chief Operating Officer of Optimum Seismic, Inc , which has completed more than 3,500 structural retrofit and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California Contact Optimum Seismic at (833) 978-7664 or visit optimumseismic com to learn more about your adaptive reuse options for your building
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 19
from page 16 americanheritageprotectionservicesAMERICAN HERITAGE PROTECTION SERVICES, INC Licensed-Bonded & Insured - PPO # 17962 Serving Southern & Northern California Since 2009 PROVIDING PROTECTION AND PEACE OF MIND SECURITY OUR SERVICES : • Residential / Apartments • Commercial Real Estate • Gated Community / HOA • Hotel / Motel • Manufacturers – Industries • Shopping Centers • Construction Security • All Business Organizations GET IN TOUCH - WWW.AMERIC A NHERI T AGEPROTECTION.COM FOR A QUICK QUOTE PLEASE CALL OR EMAIL (800) 405-3432 INFO@AMERICANHERITAGEPROTECTION.COM We Care For Your Safety Highly Trained Professionals Lowest Hourly Rate Guaranteed WE CAN COMPETE ANY QUOTE IN CALIFORNIA • No Long Term Contract! • No 30 days cancellation notice required. • Professional, Courteous and Dependable. • Highly trained personnels. • Marked Security Patrol Vehicle. • 24-7-365 Days Supervisors & Dispatch. LA County (818) 339-8810 • Orange County (714) 497-4020 • San Bernardino County (951) 266-6777 Bay Area (916) 233-1166 • Central California (661) 246-4292
Continued
Welcome New Members
PROPERTY MANAGERS
Cove La Mesa | Bridge Property Management
Radian | Avenue 5
INDEPENDENT OWNERS
Ascent | Greystar
Audrey Boales
Bob English
Brittany McEwan Co
City Heights Properties LLC
Denia Ray Company
Dennis & Jessica Kaprielian
Elias Properties
Elizabeth McMahon Co
Evans
GDMREAL ESTATE LLC
H.J. Fotinos, Inc.
Joel Schachne
Las Casitas Santiago
Linda Roper
Marie Marron Berkuti
Martin Brickson Company
SUPPLIERS
Valet Living
Mike Liu Company
Nancy VanVeen Company
Petrowski Family Trust
Remi Le Reverend Company
Stacy Nguyen Company
Tamara Hurley Company
20 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6 10 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM7
In Case You Missed It! Legislative Updates from SCRHA
City of San Diego Gives First Approval to Lease Disclosure Language on Family Daycare
The City Council passed an ordinance to add disclosure language to rental agreements regarding childcare in rental housing. The law that requires housing providers to allow childcare in rentals IS NOT NEW. State law has for many years required housing providers to allow renters to operate childcare in the home and was strengthened in 2019 by AB 234 (Skinner). Under the law, a housing provider must allow a resident to operate a licensed daycare provided the resident meets certain licensing and insurance criteria (See Form #239 - Family Child Care Agreement). SCRHA discussed the issue with Councilmember Campillo’s office and testified at committee in early January when the issue first came forward to ensure that the ordinance would not include anything beyond a disclosure of already existing rights. NO ACTION is required on the part of owners or managers other than ensuring the disclosure language is in the rental agreement when establishing a new tenancy effective January 1, 2024. SCRHA will notify members when the law is signed and will be adding the language to the City of San Diego Rental Agreement upon signage of the ordinance.
County of San Diego Hosting Forums on MEHKOs
The County of San Diego, Department of Environmental Health and Quality (DEHQ) is hosting meetings on the Microenterprise Home Kitchen Operation (MEHKO) program to share program updates and to provide an opportunity to comment on the proposed programmatic options that will be presented to the Board of Supervisors (BOS) in late 2023. DEHQ is soliciting feedback by conducting public engagement meetings. These meetings will be held virtually through Microsoft Teams and will include information on the current State allowances for MEHKO operations and potential ordinance language updates, followed by time for questions and answers. Members who have experience with residents who operate MEHKOs in their rentals are encouraged to attend. Meetings are scheduled for August 8 & 11.
Public housing will be inspected by the new HUD standards as of July 1
As of July 1, 2023, public housing will be inspected by a new standard with others to soon follow. The National Standards for the Physical Inspection of Real Estate (NSPIRE) standards were implemented July 1 for public housing and will take effect October 1 for all other HUDassisted housing like units utilizing Housing Choice Vouchers.
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 21 1 MARCH 2023 - APARTMENT MANAGEMENT MAGAZINE AMM7
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MAXIMIZING MULTIFAMILY BUDGETS: How to Control Costs by Eliminating Financial Inefficiencies
By Brittany Benz
When it comes to finance management, multifamily property management companies already face significant challenges, largely thanks to the size and scale of multifamily operations . However, today’s stubbornly high inflation rates, softening rents, and increased operating costs have made controlling costs and maximizing revenue more difficult than ever As relief from these and other persistent economic stressors isn’t expected anytime soon, it’s time to take control with a brand-new approach: Eliminate financial inefficiencies, especially in ways that can maximize revenue .
While reducing costs is common practice, there’s only so much budget a multifamily property management business can afford to cut before long-term success is jeopardized and the owner, employee, and resident experiences are negatively impacted
Eliminating financial inefficiencies is about recognizing the hidden costs of disorganization — stalled
projects, poor vendor relationships, and increased operational costs — and optimizing for efficiency . Below, we outline the top three places multifamily property management businesses should address first to maximize budgets, improve spending efficiency, and boost revenue
FOCUS ON STRATEGIC PROCUREMENT PROCESSES AND INVENTORY MANAGEMENT
Although procurement is a regular part of day-to-day multifamily operations, multifamily operators rarely have an official procurement process in place Instead, most purchase parts as needed or when someone decides it’s time to place an order .
While team members may appreciate the freedom to purchase what they need when they need it, not having procurement guardrails in place can drain budgets and decrease your purchasing power . Common procurement spending inefficiencies include ordering too many of one part, not ordering enough of the right parts, repeatedly making one-off purchases at higher prices, not working with preferred vendors, or
Please turn to page 26
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 23
CALENDAR Register at socalrha.org
Register for events and classes online at socalrha.org. Please note, that all in-person classes
Register for events and classes online at socalrha.org. Please note, that all in-person classes
August 30
Questions? Contact us at events@socalrha.org or 858.278.8070
Questions? Contact us at events@socalrha.org or 858.278.8070
August 21 Tips & Tricks For A Great Maintenance Team
8:30A - 5:00P
Maintenance is the backbone of every successful business. Businesses with maintenance teams that are slow to adapt to new ways of working find themselves with increasing production costs and ever-decreasing profitability. Learn how to improve with these great tips from Peter Cline, The Phoenix Staffing
ICON KEY
September 15
The Supplier All Council Meeting offers you the opportunity to share your experience, knowledge, and best practices with colleagues in the rental housing industry while having a candid conversation with representatives from leading property management companies.
ICON KEY
8:30A - 5:00P
This class is the next step in electrical work and is for maintenance workers looking to gain an in-depth, hands-on understanding of complex control circuits.
September 18-22
9:00A - 4:30P
Maintenance technicians are critical for an apartment community’s operations. The CAMT Credential will ensure that you have all the necessary skills & knowledge expected of today’s maintenance technicians.
24 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
2 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM7
CALENDAR
Certificate for Apartment Maintenance Technician (CAMT)
ICON KEY 2:30P - 3:30P
Level II Advanced Electrical Supplier Council
October 5
Annual Meeting
September 14
10:00A - 11:30A
Mastering the City of SD TPO: In-Person Class!
Don’t miss the chance to learn about the mandatory notices and changes to forms now required by the City of San Diego. This is the last in-person class before the deadline on September 21.
ICON KEY
10:30A - 12:00P
At the Meeting of the Membership, attendees will vote on the incoming 2023 board members. The meeting is free to all SCRHA members, and there is one vote per company. You must register to attend the meeting by 9:30 AM on Friday, September 30, 2022. Please assign the person voting for your company before the meeting.
October 11
Apartment Perspective
Join Moderator, Robert Vallera, Voit Real Estate Services, for a discussion on the current state of rental housing in San Diego and what to expect in the coming year.
ICON KEY ICON KEY
7:30A - 9:30A
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 25 SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 3
Continued from page 23
under-leveraging negotiated rates
To reduce financial inefficiencies in your procurement process immediately, start by taking inventory of all the different parts in each unit today, from faucets to sinks, nuts, and bolts Then, create a centralized and standardized list of which parts and supplies the team can order — including item numbers, pictures, and names — to help ensure consistent purchasing in the future
For multifamily properties that store inventory on site, use the standardized list to see which items are on hand and what’s needed soon . This will help maximize budgets by taking advantage of bulk ordering and eliminating more costly one-off orders .
For multifamily properties that don’t store inventory onsite, work with suppliers that allow teams to quickly and easily order the standardized parts they need to prevent maintenance delays . For example, AppFolio Stack™ partners, Lowe’s and Lowe’s Pro Supply, offer online ordering, savable shopping lists, and same- and next-day delivery for added convenience .
PARTNER WITH PREFERRED VENDORS
Even if in-house maintenance teams can “do it all,” some situations and tasks are best handled by vendors For example:
• When short-term costs lead to long-term benefits: Instead of pulling multifamily maintenance teams away from conducting critical preventative maintenance that can mitigate expensive emergency repairs — such as inspecting AC units before summer temperatures start to rise — hiring a vendor to paint empty units can be well worth the time and initial investment in the long run
• For preventing maintenance team member burnout: For urgent, late-night maintenance needs, having a vendor available for afterhours repairs can help prevent the need for team members to be on call and lower the risk of burnout As a bonus, using technology solutions that can automate emergency request processes, like prioritizing work orders based on urgency and dispatching preapproved vendors immediately, can also help ensure your front office team isn’t on 24/7 and at risk of burnout .
However, when it comes to working with vendors, the procurement economy of scale rule also applies:
By consistently working with one trusted vendor and documenting their rates and information, everyone on your team knows who to contact Working consistently with one vendor also means you can negotiate volume discounts and better control the maintenance experience for residents, since vendors will automatically be seen as an extension of your team and business
TAP INTO MAINTENANCE TO GENERATE ADDITIONAL REVENUE
Sometimes it makes sense to work with vendors instead of having your maintenance teams take care of everything onsite all the time However, there may also be instances in which your multifamily maintenance teams can generate additional revenue for your business by taking on services that multifamily property owners ordinarily contract out .
For example, rather than hiring vendors for services that go beyond basic property maintenance — including landscaping and pest control — owners could hire your multifamily property management company to perform value-add services instead In addition, you may even take value-add maintenance offerings a step further by making them available to other multifamily operators that don’t have the bandwidth themselves
However, to maximize the revenue generated from offering additional, value-add maintenance services, make sure the services being offered are within your team’s skill sets and are part of or can fit into their routine workflows . The goal is to maximize existing resources, not add completely new or highly specialized services such as roof repairs and carpentry .
EXPLORE MORE WAYS TO OPTIMIZE MULTIFAMILY FINANCIAL EFFICIENCIES
Instead of immediately slashing budgets when economic pressures are squeezing your multifamily business, look first at solving for financial inefficiencies . By optimizing your business spending, you’ll be able to streamline critical operations areas, improve your overall purchasing power, and potentially add money back to your budget instead of just taking away from it .
Looking for more ways to optimize your multifamily property management finances and take control in uncertain economic times? Read how you can eliminate even more inefficiencies with a spend management strategy
26 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 27
Your Nominating Committee’s Slate of Officers for 2024
Recommendation: The Nominating Committee is recommending the following slate of Executive Officers and Directors for the 2024 Southern California Rental Housing Association Board of Directors .
Executive Officers
President Aiesha Blevins, Greystar Residential
President Elect Buck Buchanan, Buchanan Property Management Corp .
Vice President Todd Henderson, Independent Owner
Secretary Matt Ruane, Liberty Military Housing
Treasurer Abigail Rex, American Assets Trust LP
Legislative Chair Allison Pfister, Greystar, Legislative Chair Appointment
Immediate Past President Lucinda Lilley, Bridging Influence
Directors Starting New (Returning) Two-year Terms
• Lori Goldman, Avenue 5 Residential, NEW
• Lisa Mason, Baldwin & Sons, NEW
• Kayla Roeder, Cambridge Management Group, AMO, NEW
• Patrick Kappel, Dandy Lion Real Estate, NEW
• Eric Sutton, Creaser & Warwick, Inc., NEW
• Scott Ledesma, Generations Contracting & Emergency Services, Inc., 3rd Term
• Jennifer Ford, Douglas Allred Company, 2nd Term
• Buck Buchanan, Buchanan Property Management Corp., 3rd Term
• Matt Ruane, Liberty Military Housing, 2nd Term
FYI, Mid-term Directors –These are Directors that will return next year to complete their current two-year term. No vote required.
• Natasha Howell, Independent Owner, 2nd Term
• Mark Feinberg, Heinz & Feinberg, 2nd Term
• Abigail Rex, American Assets Trust, LP, 3rd Term
• Shannon Kelly, Independent Owner, 3rd Term
• Lucinda Lilley, Bridging Influence, 3rd Term
• Todd Henderson, Independent Owner, 3rd Term
• Alex Winborn, H.G. Fenton Company, 1st Term
• Kimmi McBride, Cushman Wakefield, 1st Term
• Aiesha Blevins, Greystar Residential, 3rd Term
Extended Terms
Aiesha Blevins, President, Lucinda Lilley, Immediate Past President
If you should have any questions about the process, please feel free to contact Alan Pentico, Executive Director Please remember that, for the benefit of the Membership, the Nominating Committee’s work is absolutely confidential, and independent of the Board of Directors . Please respect that confidentiality as it strengthens the resolve of the Association .
Thank you!
Alan Pentico, Executive Director
Lucinda Lilley, Chairperson 2023
2023 Nominating Committee
Lucinda Lilley, Immediate Past President/Chairperson
Kendra Bork, President 2020
Todd Henderson, Vice President
Staff Liaisons: Alan Pentico, Executive Director
Aiesha Blevins, President
Abigail Rex, Board Member
Buck Buchanan, Treasurer
28 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
C E L E B R ATI N G
Griswold Real Estate Mgmt., Inc.
Clark Commercial Investments
John Souza Company
Barbara Strong Company
Leon Edmonds Company
Sherry Ann Hackett Company
Team Bourda Incorporated
Ocean Realty
William Hilsdorf Company
Donald & Adla Tessier
Ruben Ascanio Company
Bonnell Goycochea Company
Hoppe Casa Del Sol, LLC
Larry M. Kelly
Thomas Lowe
Cox Realty
William Hagerty Company
Marsha Reece Company
Celeste Taylor Company
Doris McDowell Company
Joanne Freitas
Kevin Dean Company
Mike D’Angelico Company
David Anderson Company
James and Nancy Essery
Henry Cagle Company
Debbie
an ANNIVERSARY This Month
10+ years of membership
Home Terrace
La Mesa Park
Pomerado Terrace| Pomerado District
Liberty Military Housing
Admiral Hartman
Bayview Hills
Beech Street Knolls
Rasor Properties
Delevan Lisk Company
Vista Del Mar Investments| Oceanview Terrace Apts.
South Bay Community Services
America’s Finest Carpet Company
Villa Gardens AMFLP
Robert & Ann Blakemore
Ray & Susie Mathews
Phil Kasavage Company
Arnold Baynard
Marlyn McDonald Company
Glenn Hom and Rosemarie Lim
Mike Urbano Company Canyon View
Chesterton
Chesterton Townhomes
Chollas Heights & Historical
Eucalyptus Ridge
Howard Gilmore Terrace
Lofgren Terrace
Mira Mesa Ridge
Orleck Heights
River Place
Santo Terrace
Silver Strand I
Terrace View Villas
Village at NTC
Village at Serra Mesa
Frank Real Company
Georgette
Philip
Ear
The
Miramar
Ben Zanin Company
Sholeh Mahmoudian Company
Conservice Utility Billing & Mgmt
Laura Middlebrook Company
Barbara Brooks Company
Phillips Investment Corporation of California
Phillips Realty & Management Inc.
Mike Fogarty & Laura Shoemehl
Aero Ridge
Randi Osen Company
Robert O’Dwyer Company
James S Dunlop Company
Charles Been Company
Draper LLC
TSD Unlimited
Warren Properties, Inc.
Marcia Martin Company
Maryann H. Augustine
Mona Cacciari Company
account, or were taken under new ownership, the member will not appear here. If you feel that your membership should be in this list and is not, please contact the publications department at publications@socalrha.org
Robert Davila Company
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 29
Lopez
Properties
Stoll Company
Lucca Company
Lesser and Don Taylor Small Properties, LLC
Management Corporation MCM Enterprises Thatcher Properties, Inc.
Postlethwaite Company Louisa Golden Company Hector
Company Sycamore
John
Duane
Richard
Finch
Gavin Company Life Deck Coating Installations
Associates
Robson
Joanna Pieper Albemarle, LLC
and
Durden
nel and June
Helm
IMOJIM, Inc
Park
Management
Hilleary
Capeharts Miramar Milcon Miramar PQ & Orion Miramar Townhomes Park Summit Prospect View Ramona Vista Silver Strand II Vista Ridge Woodlake Tellervo Luostarinen Company 1968 1968 1972 1973 1973 1973 1975 1975 1975 1976 1976 1977 1978 1978 1979 1980 1982 1983 1984 1987 1987 1987 1987 1988 1988 1989 1990 1993 1993 1993 1993 1993 1994 1994 1994 1995 1996 1997 1997 1997 1998 1998 1999 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2001 2001 2002 2002 2002 2002 2002 2002 2002 2003 2005 2005 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2006 2007 2007 2007 2007 2007 2007 2007 2008 2008 2008 2008 2009 2009 2010 2011 2011 2011 2013 2013 2013
30 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6 SMIB Management REAL ESTATE TYPES Residential / Commercial Residential Rental New Construction ENTITY TYPES Self Employed Individual Investor LLC Partnership C Corp S Corp YOU MAKE WHEN USED CORRECTLY. How Can We Help? OUR TEAM • Enrolled Agents (EA) • Valuation Analysts (CVA) • Legal Experts • Contractor Experts • Accounting Experts • Crypto Experts 8030 La Mesa Blvd Ste # 608 La Mesa, CA 91942 (619) 592-2594 www.smibmanagement.com
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 31 REAL ESTATE INVESTING CAN PRESENT MANY CHALLENGES AND RAISE UNEXPECTED ISSUES 8030 La Mesa Blvd Ste # 608 La Mesa, CA 91942 (619) 592-2594 www.smibmanagement.com SMIB Management Giving You The Edge Every Day As a Real Estate Pro Your Buyer/Seller May Not Have all the Answers to their Questions/Concerns • Free Consultation • Free Evaluation • Free Analysis Let us help you to help your client. We can find many ways to help a buyer/seller use the tax rules to their advantage. Call Us Today Visit Our Site www.smibmanagement.com KEEP THIS FLYER Let’s sit down and look to how we can work together to give you the edge in every deal! Your clients will thank you for saving them tens of thousands in taxes! Decades of Experience in Real Estate Tax Issues (619) 592-2594
Independent Rental Owners Face 3 Myths We Need To Bust
by By Max Glassburg, Yardi breeze
In the world of independent rental owners (IROs), there are a few myths we need to bust These falsehoods can negatively impact rental property owners who believe them and miss out on the full potential of their businesses
This article is based off a panel discussion Yardi Vice President Chris Ulep took part in at the National Apartment Association’s (NAA) premier rental housing industry event, Apartmentalize, that took place June 2023 They discussed three myths:
1 IROs are all small businesses
2 . Most IROs are too small to use technology or automation
3 . IROs cannot impact communities as much as a large rental operators
MYTH 1: IROS ARE ALL SMALL BUSINESSES
Some people believe that all IROs are small businesses So, let’s look at some stats that bust this myth wide open .
It’s important to remember that the term “independent rental owner” has nothing to do with the size of the portfolio or number of doors . It largely Please turn to page 35
32 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
Max
usually found writing blog content for Yardi Breeze and
and sharing their successes with the real estate community . In his spare
.
Glassburg is a senior marketing writer at Yardi He is
especially enjoys connecting with clients
time, he is probably working it on the guitar
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 33
Get up to 6,400 * more cycles per machine than typical big-box washers & dryers Big box stores are okay for some things, but if you’re looking for new washers and dryers for your apartment complex, you have loads of better options with WASH. We consult with you to find the best machines and features for your property Quick delivery and expert installation Plus, you’ll get an extra level of service with WASH. Ask our experts. wash.com/machine-sales • 800.236.5599 When it’s time to buy washers and dryers, think outside the box. Financing for apartment buildings, mixed-use and commercial properties. Loans subject to credit approvaI. ©2023 Luther Burbank Savings 7.18x 4.54 7.5x 4.8125 Closing loans for you Multifamily Real Estate Financing • Tailored application process • Hybrid & adjustable rate programs • Flexible loan structure & pricing • Zero loan fee options • Experienced, knowledgeable loan o cers Call today to discuss your next income property transaction James Arom Income Property Loan O cer 818.333.2587 jarom@lbsavings.com
*Based on tests conducted by manufacturers.
forward-thinking. Now, Gen Z is not as concerned with recreation or downtime at the office, rather a financial investment in their future. However, stock options and a standard 401(k) won’t cut it when they are actually searching for “student loan assistance, tuition reimbursement, and maternity and paternity benefits.” This generation values a work-life balance and is highly optimistic for the future, so these types of benefits will not only attract but also encourage them to stay and take advantage of these opportunities.
Continued from page 32
concerns whether you hold an ownership interest and play an active role in property operations
According to NAA, as of May 2023, there are 70,203 individuals and an additional 11,698 companies registered as IROs . Those are impressive numbers!
Data from Yardi Matrix shows that there are over 5,000 owner-managed properties listed as noninstitutional (independently owned and operated) . It’s true that the IRO segment does consist of a considerable number of owneroperators with small portfolios However, the evolution of businesses within this sector shouldn’t be ignored . Many small companies are growing at a rapid pace . Even as partners or investors are brought in, these businesses continue to be managed and operated by the same owners
Gen Z job seekers cite a company’s commitment to diversity as an important factor in deciding whether or not to accept an offer.” Here it is very important for a company to talk the talk and walk the walk. Diversity and inclusion cannot just be a phrase in your company’s mission statement or a committee that meets once a quarter. This dedication needs to be seen in initiatives like asking one’s pronoun preference, adequate accommodations for those who are differently-abled, policies to ensure fair and equal pay, etc.
RESOURCES FOR IROS
They Want to See Diversity and Inclusion
This highly educated, highly diverse generation is craving a passion and dedication to diversity and inclusion from their employers. As a result, “86% of
Regardless of the size, each IRO has unique needs and requirements, and this is where organizations like NAA become crucial . By offering educational resources and support, these bodies contribute to the growth and success of IROs
REAL-WORLD SUCCESS STORY
Rob Chiang is founder and CEO of RC Real Estate
He started his journey in property management with one small duplex . Today, his portfolio includes over 400 multifamily and single family units
feel if it’s a right fit, the offer should be made. “Nearly one in five Gen Zers expect a job offer one week from the initial phone screen. The majority expect an offer within two weeks.” Whether this expectation is realistic or not, companies that make an actionable change to speed up their hiring process will win top Gen Z talent.
*Statistics pulled from Yello
Rob’s story mirrors many within the IRO community . His story highlights the growth potential that comes from knowing the community, leaning into technology and being willing to modernize operations Rob breaks the stereotype of independent rental owners being small-time operators .
MYTH 2: IROS ARE TOO SMALL TO USE TECHNOLOGY OR AUTOMATION
They Want an Offer, and They Want it NOW
Standard HR procedures make it difficult to establish a hiring committee and follow the correct protocol when extending an offer. Gen Z wants no part of that. They
There’s a stereotype that IROs are technologically behind the curve: they don’t have smartphones, professional websites or digital databases, resort to paper applications, etc . This myth couldn’t be further from the truth . Today’s IROs can — and do — lean into technology .
Please turn to page 37
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 35 Management Companies Utilizing NAA Click & Lease: Available Over Streamline your process with default community settings, reporting & e-signatures. Integrates with your current Property Management Software. No need to naahq.org/lease Simply and e ciently generate legally compliant leasing documents to better serve your residents. april2022.indd 2 5/3/2022 12:40:19 PM
Generation Name Birth Years Baby Boomers 1946-1964 Gen X 1965-1980 Millennials 1981-1996 Gen Z 1997-2012 24 | Southern California Rental Housing Association Rental Advisor April 2022
36 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
(619) 867-1713
Continued from page 35
PORTFOLIO SIZE DOESN’T DETERMINE TECH ADOPTION
Megan Orser is CEO and director of property management at Smart Moves LLC . Hers is a small business with big tech They boast a modest 15 units to their name currently, but they’re fully cloudbased and heavily reliant on technology . They use QR codes, TikTok and Instagram to attract new business and have devised a free online booking system . Their approach includes offering self-guided tours and utilizing Bluetooth lockboxes for secure access .
LOCATION DOESN’T RESTRICT TECH USE, EITHER
Most of Smart Moves’ properties are located in low-tech, blue-collar communities, but their renters appreciate the convenience of modern technology . They apply, pay rent and submit maintenance requests online When Smart Moves was even smaller, operating only nine units, it leveraged software to streamline operations and mimic the strategies of larger businesses .
Given recent advances in affordable cloudbased property management software, the tech landscape has transformed It’s now essential for every IRO, regardless of size, to explore the latest advancements and optimize their operations to meet customer demand and stay competitive
EXAMPLES OF CREATIVE OPTIMIZATION
The current tech market offers numerous options . For instance, a chatbot can answer customers’ queries without the need for human intervention . Similarly, outsourcing or automating some of your accounting processes can make your operations
more efficient without having to add administrators . And contrary to popular belief, you don’t need a massive portfolio or a hefty budget to adopt these features .
There are plenty of other tools that small operators can use . For example, you can offer real-time availability and pricing on your website, just like larger businesses It’s just as easy to provide online leasing applications and resident screening, collect electronic signatures and let tenants pay rent and submit maintenance requests with a resident app or online portal
Even small operations can outsource invoice, check scanning and bill pay services if needed These tools can save you from endless spreadsheets and free up crucial time to interact with your residents .
MYTH 3: IROS CANNOT IMPACT COMMUNITIES AS MUCH AS LARGE RENTAL OPERATORS
Who says independent rental owners can’t make a significant impact on their communities? We’re here to set the record straight and highlight the pivotal role IROs play in shaping their neighborhoods and cities
IROS & COMMUNITY DEVELOPMENT
IROs often step into areas where larger businesses fear to tread For instance, areas dealing with property blight can be rejuvenated by IROs who invest in rehabbing or rebuilding properties . Despite the potential financial risk, these projects are led by passionate business owners who believe deeply in their communities .
There are countless stories of IROs transforming
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neighborhoods that were overlooked by larger operators By approaching these projects with patience, perseverance and a community-first mindset, IROs can have a significant impact on local development .
IROS & SOCIAL IMPACT
Independent rental owners have influence that extends beyond physical development . They also contribute to the social fabric of their communities Some organize veterans’ breakfasts or educate their residents on financial literacy while others offer paid time off to their employees for community service . These initiatives show a commitment to community and a capacity to make an important social impact .
IROS & LEGISLATION
Independent rental owners and small business leaders often have a unique connection to local legislation . This allows them to influence policy at the most direct level They can get involved in local politics or actively engage with their representatives
In this way, IROs can advocate for their communities, especially in areas that are often
overlooked by larger entities . By sharing their stories and illustrating the positive changes they’ve made, IROs can become major drivers of change in their communities .
IROS & SUPPLIERS
Many IROs impact their communities by establishing relationships with suppliers . Suppliers play an integral role in the rental industry, and their involvement can boost the industry’s reputation Suppliers and business owners who invest in social responsibility can make a significant difference at the local level .
SEEING IROS IN A NEW LIGHT
Hopefully, we helped set the record straight . Independent rental owners aren’t just “small fish” in the housing market In fact, they’re rapidly embracing technology and automation, making operations smarter and more efficient . They often bring a unique, personal touch as well as local connections that make their communities feel more like home .
And that’s the truth about IROs .
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SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 39
6 | Southern California Rental Housing Association Rental Advisor July 2021 Response 18 | Southern California Rental Housing Association Rental Advisor April 2022
griswold
San Diego (38428)
SAVE MONEY BY ENCOURAGING RESIDENTS TO CONSERVE UTILITIES
As a Housing Provider, managing expenses is an essential aspect of maintaining a healthy return on your investment and ensuring long-term success . One area where costs can add up quickly is utilities, such as electricity, gas, wifi access, sewer, trash collection and - especially - water Utility costs continue to rise and water bills have shot up dramatically over the last several years in many areas .
By encouraging your Residents to conserve any master-billed utilities, you can not only reduce operational costs but also contribute to environmental sustainability Read on for effective strategies to motivate Residents to conserve utilities, ultimately saving everyone money .
EDUCATE AND RAISE AWARENESS
Start by educating your Residents about the importance of conserving utilities . Provide them with information on the environmental impact of excessive consumption and the benefits of energy and water conservation Encourage responsible practices such as turning off lights when not in use, using energyefficient appliances, taking shorter showers and reporting any leaks or malfunctions promptly By creating awareness, you empower your Residents to make informed choices that align with both their personal interests and environmental responsibility .
Dan Sharabi, CEO of Livable, is dedicated to educating Residents of the Housing Providers enrolled in the Livable platform “Our site is populated with
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SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 41
Livable is dedicated to conserving water and other natural resources while helping independent rental owners get more from their investments . To learn more about Livable’s innovative cost recovery solutions and educational initiatives for residents, visit livable .com/apn .
Contributed by the Livable Content Team
conservation tips for Residents and we also provide a guide that Housing Providers can share with their Residents to help everyone save We strongly believe that what’s good for the planet is good for your wallet!”
INSTALL ENERGY-EFFICIENT APPLIANCES
Upgrade your rental property with energy-efficient appliances, such as Energy Star-rated refrigerators, dishwashers and washing machines . These appliances consume less energy, resulting in reduced utility bills for both you and your Residents . Energy-efficient devices often offer superior performance and longevity, making them a valuable investment for your rental properties in the long run .
Highlight these features to prospective Residents during property showings, emphasizing the potential savings they can enjoy by choosing your rental property . Younger potential Residents highly value conservation and are most likely to seek out places to live where efficient appliances and low-flow water fixtures are in place, so having them can be an important part of marketing your listings .
IMPLEMENT RATIO UTILITY BILLING
Ratio Utility Billing, or RUBS, can be a powerful tool for encouraging utility conservation on master-billed utilities . If Housing Providers use a platform like Livable, Residents become directly responsible for their utility consumption and can track their usage, reduce it and save money on utilities like water This visibility leads to more mindful consumption habits, as Residents become aware of the direct impact of their actions on their utility bills Ratio Utility Billing, done properly, also eliminates disputes among Residents regarding shared utility expenses, ensuring fairness, transparency and accountability .
Unlike submetering, RUBS doesn’t require expensive equipment purchase, installation and maintenance . It is significantly less expensive than submetering and can help Housing Providers recover up to 90% of master-billed utility bills, especially water
PROVIDE ENERGY-SAVING TIPS AND RESOURCES
Create a resource guide or brochure that outlines energy-saving tips specific to your rental property . Include suggestions such as using weatherstripping to seal gaps around windows and doors, setting thermostats at energy-efficient temperatures, and utilizing natural lighting whenever possible Share this guide with new Residents during the move-in process and make it easily accessible in common
areas . By providing practical advice and resources, you empower Residents to make immediate changes that result in long-term savings
INVEST IN REGULAR MAINTENANCE AND UPKEEP
Stay proactive in maintaining your rental property’s utilities to ensure optimal efficiency . Schedule regular inspections to identify and repair any leaks, faulty faucets, or inefficient HVAC systems promptly . Check weatherstripping on windows and doors seasonally . Regular and seasonal maintenance not only saves on utility costs but also helps preserve the longevity of your property’s infrastructure Additionally, responsive maintenance fosters goodwill and trust with Residents, reinforcing the importance of conservation efforts
Make sure that your Residents know you want them to report even minor issues like running toilets and dripping faucets so they can be repaired before they become big problems! Some Residents feel like maintenance and repair requests will be held against them in some way, but you can set the tone to make sure that they are comfortable doing so
INCENTIVIZE CONSERVATION EFFORTS
Consider implementing a rewards program to motivate Residents to conserve utilities Offer incentives such as reduced rent, gift cards, or other perks for Residents who consistently demonstrate responsible utility usage or hit a certain amount of reduction . You can also organize periodic contests or competitions to encourage friendly competition among Residents in reducing their consumption . By providing tangible rewards, you create a positive environment that fosters a sense of shared responsibility for conservation .
Encouraging Residents to conserve utilities is a win-win situation for both Housing Providers and Residents By implementing the strategies discussed above, you can reduce operational costs, attract environmentally conscious Residents and contribute to a more sustainable future . By working together with your Residents, you can create a community that prioritizes conservation, ultimately saving money for everyone involved .
Ready to explore implementing RUBS in your rental properties? Livable can help! Pick a time to discuss your unique needs and our custom solutions with one of our team members . Designed for the independent rental owner, Livable never requires a unit minimum and has options to help you save even if your properties are rent-controlled!
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 43
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THE AGE OF WEALTH REDISTRIBUTION
Our industry is likely at a key strategic inflection point . An inflection point facing an industry is discussed by Andy Grove, founder, and former CEO of chip maker Intel, in his book Only the Paranoid Survive . He describes a key inflection point as a time in the life of a business when its fundamentals are about to change . He cites six categories of cataclysmic changes: competition, technology, customers, suppliers, complementors, and regulation (emphasis mine) He explains that strategic inflection points creep up on you gradually . “They are often not clear until you can look at the events in retrospect.” [1]
We face a tsunami of adverse regulation which is increasing in force and effect and is unlikely to abate in our lifetimes . How can I make such a bold statement?
I do so after heeding the advice of technology entrepreneur Elon Musk whose fame extends across multiple industries, including space exploration, electric vehicles, and technology . Elon Musk often refers to the concept of “reducing things to first principles” in his problem-solving approach. First principles thinking is a problem-solving approach that involves breaking down complex problems into their fundamental components or principles to uncover innovative solutions that would otherwise remain hidden. [1]
We are familiar with most of the regulatory threats:
• Repeal Costa-Hawkins/Eliminate Ban on Vacancy De-Control
• Modify Prop 13
Wesley V. Wellman
Wellman Realty Company
2812 Santa Monica Blvd , Suite #203
Santa Monica, CA 90404
Direct: (310) 829 – 7423
Fax: (310) 829 – 2079
DRE License No 00467451
Email: wes@wellmanproperties com
www wellmanproperties com
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• Eliminate 1031 Like-Kind Exchanges
• Increased tax rates on decedent estates, gifts, and generation-skipping transfers
• Imposition of a California Estate Tax
• Raising the Capital Gains Rate
• Increase Medicare Tax Rate
• Increase Minimum Tax Rate
• Imposition of a Wealth Tax
• More and Higher Real Estate Transfer Taxes
• Reparations
• Expansion of Rent Control and Regulations
• Endless varieties of litigation from laws written by lawyers and adjudicated by pro-tenant judges and juries
• Generational shifts in elected officials to younger people “educated” in schools that despise traditional property rights .
A “first principles” look at these and similar issues reveals an obvious truth; they all seek to address the enormous and rapidly increasing Wealth Gap between rich and poor in our country . Here are some things to know about the Wealth Gap:
1 . The three richest Americans (Jeff Bezos, Bill Gates, and Warren Buffett) held a combined fortune of $248 5 billion in mid-September 2017, which was more wealth than the bottom 50% of the country This means that just three individuals had more wealth than about 165 million people. [3]
2 . The share of aggregate wealth going to upperincome families increased from 60% to 79% from 1983 to 2016. [4]
3 Upper-income families were the only income tier able to build on their wealth from 2001 to 2016, adding 33% at the median . On the other hand, middle-income families saw their median net worth shrink by 20% and lower-income families experienced a loss of 45%. [4]
4 . The top 10% of households by net worth hold nearly 70% of the country’s wealth. [5]
5 America’s richest 01 percent have accumulated more wealth, but they have paid a smaller share of total U.S. taxes. [6]
6 . In 2019, 38 .7% of households do not own a home and 41 2% do not have a retirement account. [7]
7 . Racial wealth inequality, particularly the Blackwhite wealth gap, is substantial in the US . In 2019, the median wealth for white households was $188,200, compared to $24,100 for Black households and $36,100 for Hispanic households. [8]
8 Between 2001 and 2021, the median rent in the California increased 17 .9%, while median household income went up only 3 2%
9 . There are over 75,000 unhoused people living in L A County, reflecting a 9% increase just in the last year . In virtually every opinion poll, homelessness, and crime, it’s close relative, are the top issues for which there are no proven solutions; only calls for more funding
Large wealth gaps can lead to social unrest, as marginalized communities become increasingly frustrated with their lack of economic opportunity and the concentration of wealth among a small group of individuals . This can manifest in protests, riots, and other forms of civil unrest. [9] The concentration of wealth among a small group of individuals can contribute to economic instability, as the economy becomes more vulnerable to shocks and disruptions This can lead to recessions, financial crises, and other forms of economic turmoil. [10]
The wealth gap in this country is so acute that it will not reach any kind of equilibrium in the lifetimes of the readers of this article .
Governments address wealth gaps through a variety of means including income support or transfers such as government programs like welfare, free healthcare ,food stamps, [11] and increasing the minimum wage. Implementing policies that promote asset-building opportunities, such as homeownership and access to credit, can help marginalized communities accumulate wealth and close the wealth gap Governments make investments in education, beginning in early childhood with programs like Head Start and Universal Pre-K [12]. Efforts are underway to make the tax code more progressive . And then there is the mother of all social programs-development and support of affordable housing. [13]
As you can see, all the mechanisms require the support of tax revenues . While all wealthy individuals will likely be affected by this, some will be less affected than others . The very wealthy have access to global advisors than can create mechanisms to shelter assets from taxation and confiscation and help facilitate the
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SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 47 April 2022 socalrha.org | 33
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Continued
relocation of assets to more favorable jurisdictions Apartment buildings are the low hanging fruit . They can’t be moved and there are restraints on evicting tenants . Landlords are stereotyped as rich and greedy and are universally despised
Policy makers discovered during the COVID pandemic that Emergency Declarations can suspend private property rights, allowing legislators the freedom to do pretty much whatever they want during the pendency of an emergency which they define themselves .
There is an increasing drumbeat in the press highlighting housing issues . Just in the last few days while writing this article I saw these reports
The Los Angeles Times had the following titled articles: “Homeless, when you just can’t afford the rent,” “Homeless, vulnerable and ignored. Unhoused single women suffer high levels of violence, a study says,” “L.A. is roasting. Save lives by mandating A/C in rentals,” “Report looks at factors in Latino wealth disparity,” and “Finding common ground on stolen land . An anti-racism activist with Indigenous roots in California dreams of a united front in the fight for reparations.” The New York Times featured an article titled, “Does Your Representative Also Pay Rent?’ concerning the growing trend of legislators flouting their pro-renter bona fides by bragging of their status as renters . The New York Times also contributed “As Landlord in Past Year, King Charles Raked It In.” The Wall Street Journal published, “Resets Damp Affordable Housing Supply As government protections end, landlords are free to charge market rates.” The New York Post offered, “NYC push for ‘Reparations.’ Fixing wealth ‘deprivation.’” In the L.A. Daily News we find, “Plan to end systemic racism advances County wide racial equity strategic program will focus on five issues.” The Santa Monica Daily Press offered, “Some of California’s “cheapest” cities have seen the biggest tent hikes.” Again, all this in less than a week .
The Supreme Court won’t save us . Rent Control in some form or another has been around since World War II and it has never intervened . I remember when rent control passed in Santa Monica in 1979 Many owners said to me, “It will never hold up It’s unconstitutional.” In the 44 years since, we have learned a disillusioning lesson; The law isn’t what it says it is . The law is what the judge says it is and judges are, for the most part, politicians in robes
Most of the readers of this magazine live in a bubble . We live in affluent areas and rent to affluent tenants So, it is easy to pretend to ourselves that the Wealth
Gap problem doesn’t exist, is overblown and won’t affect us . Our rents are at all-time highs and have anesthetized us into believing, as many owners have said to me, “we’re fine.”
The Library of Congress lists the U .S . History Primary Source Timeline as follows: Colonial Settlement, 1600s, 1763, The American Revolution, 1763 – 1783. New Nation, 1783 – 1815. National Expansion and Reform, 1815 – 1880, Civil War and Reconstruction, 1861-1877, Rise of Industrial America, 1876-1900, Progressive Era to New Era, 1900-1929, Great Depression and World War II, 1929-1945, The Post War United States, 1945-1968. [14]
I suggest we have entered a new era which can be called the Age of Wealth Redistribution
If you really believe “we’re fine,” then you will do nothing except file this article with the junk mail
If, on the other hand, you are no longer in denial and are awakening to the existential threats to our industry and your financial security, you should begin considering a way forward There is no one-size fits all solution to this dilemma and I don’t pretend to have all the answers Some options are repositioning some or all assets to other real estate types less politically radioactive than apartments, moving assets out of California to more business-friendly states, and converting property to a different use where allowable .
Let’s go back to Andy Grove who writes that most strategic inflection points creep up on you gradually “They are often not clear until you can look at the events in retrospect . A strategic inflection point is a time in the life of a business when its fundamentals are about to change . The change can mean an opportunity to rise to new heights But it may just as likely signal the beginning of the end . Given the amorphous nature of an inflection point, how do you know the right moment to take appropriate action, to make the changes that will save your company or your career? Unfortunately, you don’t But you can’t wait until you do know: Timing is everything . If you undertake these changes while your company is still healthy, while your ongoing business forms a protective bubble in which you can experiment with the new ways of doing business, you can save much more of your company’s strength, your employees, and your strategic position.” [1]
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 49
{Sources: [1] Only the Paranoid Survive by Andy Grove; [2] Avil Beckford writing in theinvisiblementor.com; [3] Noah Kirsch reporting in forbes. com; [4] pewresearch.org; [5] aspenisntitute.org; [6] inequality.org [7] census.gov; 7[8] americanbar.org; [9] Lisa Camner Mckay writing in minneapolisfed.org; [10] Nicholas Birdsong writing in sevenpillarsinstitute. org; [11] piie.com; [12] belonging.berkeley.edu; [13[ imf.org; [14[ loc.gov from page 46
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forward-thinking. Now, Gen Z is not as concerned with recreation or downtime at the office, rather a financial investment in their future. However, stock options and a standard 401(k) won’t cut it when they are actually searching for “student loan assistance, tuition reimbursement, and maternity and paternity benefits.” This generation values a work-life balance and is highly optimistic for the future, so these types of benefits will not only attract but also encourage them to stay and take advantage of these opportunities.
They Want to See Diversity and Inclusion
This highly educated, highly diverse generation is craving a passion and dedication to diversity and inclusion from their employers. As a result, “86% of
Gen Z job seekers cite a commitment to diversity important factor in deciding whether or not to accept Here it is very important company to talk the talk the walk. Diversity and cannot just be a phrase company’s mission statement a committee that meets quarter. This dedication to be seen in initiatives asking one’s pronoun preference, adequate accommodations those who are differently-abled, policies to ensure fair and pay, etc.
They Want an Offer, and Want it NOW
Standard HR procedures it difficult to establish a committee and follow the protocol when extending Gen Z wants no part of
52 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6
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24 | Southern California Rental Housing Association Rental Advisor April 2022 financialadvisors Own Appreciated Investment Real Estate? Aubrey Morrow CERTIFIED FINANCIAL PLANNER™ Practitioner 6 EXIT STRATEGIES FOR HIGHLY APPRECIATED REAL ESTATE Financial Designs, Ltd. 5075 Shoreham Place, Suite 230 San Diego, CA 92122 Phone (858) 597-1980 Fax (858) 546-1106 www.MoneyTalkRadio.com The Financial Advisors Tune In! AM 600 News Talk Radio Saturday at 8am Tune in Saturdays at 8am to AM 600 KOGO radio and learn more at our online WEBINAR Case Study Saturdays@10am and on-demand See www.RentalOwnerWorkshop.com Securities offered through Concorde Investment Services, LLC (CIS), member FINRA/SIPC. Advisory Services offered through Concorde Asset Management, LLC (CAM), an SEC Registered Investment Advisor. Financial Designs is independent of CIS & CAM. This is for informational purposes only, does not constitute as investment advice, and is not legal or tax advice. There are material risks associated with investing in real estate securities including illiquidity, general market conditions, interest rate risks, financing risks, potential adverse tax consequences, general economic risks, development risks, and potential loss of the entire investment principal. *as of 12/2022 bd-ld-a-192-2-2023
Surface Experts Central San Diego(858)926-4041
CARPET CLEANING
Cleanology Housekeeping Personnel Service (619)281-2532
CARPET SALES & FLOORING
America’s Finest Carpet Company (800)888-1568
C R FLOORING COMPANY . . . . . . (619)748-0015
J & C Carpet Company (619)498-1424
KJ Carpet Wholesale (909)455-0180
Sid’s Carpet Barn, Inc. (619)477-7000
CLEANING & JANITORIAL SERVICES
Atlas Property Service .......... (858)386-4578
1031 EXCHANGE & TRUST SERVICES
SMIB Management Inc. ..............
ADVERTISING & MARKETING
Apartment News Publications
Apartments.com
Effortless Ads
Financial Designs, Ltd.
J&J Creative, LLC
(619)206-5550
(714)893-3971
(888)658-7368
(214)952-9862
(858)597-1980
(760)703-4471
SOCi, Inc. ................ (858)225-4110x103
Zillow Rentals
(206)516-2263
Zumper ...................... (760)264-6429
APARTMENT BROKERAGE / SALES
Doug Taber CCIM - Rental Housing Broker
(619)483-1031
APPLIANCE MAINTENANCE & REPAIR
Mr. Appliance of Ramona . . .
APPLIANCE SALES
Western State Design, Inc.
(760)896-4994
(510)931-7099
ASPHALT & ASPHALT MAINTENANCE
AMS Paving, Inc.
ATTORNEYS-AT-LAW
Andrew Griffin
Heinz & Feinberg
Todd A. Brisco & Associates, APC
Kimball, Tirey & St. John LLP ....
BACKFLOW TESTING
Pacific Backflow Company, Inc.
(858)880-6133
(619)440-5000
(619)238-5454
(714)634-2814
(619)234-1690
(760)639-4000
San Diego Backflow Testing, Inc. (877)363-8378
BALCONY INSPECTIONS
Pacific InterWest . .
BANKS
Banc of California
First Republic Bank
(657)276-1629
(858)320-8410
(760)525-1679
BATHROOM REMODELING & REFINISHING
American Bathtub Refinishers
BROKERAGE
(619)265-9200
Doug Taber CCIM - Rental Housing Broker
(619)483-1031
CABINET AND COUNTERTOPS
Grand Design Kitchens
(760)789-0992
Cabinets And More ............ (858)231-8532
Marjan Stone
Qwikkit
(719)651-2041
(713)540-3205
Cleanology Housekeeping Personnel Service
............................ (619)281-2532
DAPA Janitorial Services Inc. “Customized Cleaning Soultions” (619)221-9292
Pacific Coast Cleaning, Inc. (858)565-1603
SD Construction Cleaning & Janitorial LLC
............................ (619)534-1189
Sea Crest Services, Inc. (949)477-4961
Surface Experts Central San Diego (858)926-4041
TWS Facility Services (888)883-1915
COIN-OPERATED LAUNDRY EQUIPMENT
All Valley Washer Service (800)247-1100
PWS Laundry/Alliance (323)490-1868
WASH Multifamily Laundry Systems (858)279-1234
Washtek, Inc. (760)735-2495
CONSTRUCTION AND REMODELING
Cambridge Maintenance and Property Services, Inc. (619)320-8334
Chameleon Contractors Inc.
Dexcore Restoration (619)993-3417
Larry O’Dell Construction (619)501-5252
McMillin Contracting Services (619)401-7000
Workright Property Services Inc (858)751-6312
CONSTRUCTION MANAGEMENT
Southern Cross Property Consultants (858)945-2629
DECK COATING
General Coatings Corporation (619)707-2639
Life Deck Coating Installations (619)262-8600
ELECTRICAL CONTRACTORS
Kennedy Electric (619)582-6568
EMERGENCY SERVICE FLOOD / FIRE
All Dry Services of San Diego (858)353-1646
ATI Restoration, LLC (619)318-2807
BELFOR Property Restoration (858)847-9886
Commercial Restoration Company (720)427-2932
Pinnacle Services - 1 ........... (877)673-9049
RAMM Restoration (760)807-8743
EMPLOYMENT AGENCY
The Liberty Group (951)744-0057
ENVIRONMENTAL: ASBESTOS / LEAD / MOLD
Alliance Environmental Group, LLC (626)633-3500
BELFOR Property Restoration (858)847-9886
JJ&S Environmental Services .... (760)536-3178
FINANCIAL SERVICES
Taxable Wealth ................ (858)221-7521
FIRE EQUIPMENT SALES & SERVICE
Bay Alarm Company (858)209-7859
Standard Electronics (619)596-9950
Symons Fire Protection (619)588-6364
FITNESS EQUIPMENT & SALES
Advanced Exercise (303)996-0048
FLOOD DAMAGE
BELFOR Property Restoration (858)847-9886
FLOOR COVERINGS
Redi Carpet Sales of California , LLC (858)576-8400
Star Flooring & Remodeling 619-282-4000
Surface Experts Central San Diego (858)926-4041
FURNITURE RENTALS
Cort Furniture Rental ........... (858)549-0800
GENERAL CONTRACTORS
A-S General Contracting (619)379-9410
BELFOR Property Restoration (858)847-9886
BluSky Restoration Contractors, LLC (619)398-0200
Camp Construction Services ..... (713)413-2267
M. C. Contracting Service (619)282-3083
McMillin Contracting Services (619)401-7000
HEATING & AIR CONDITIONING
Sam’s Heating and Air Conditioning, Inc.(619)697-9824
INSURANCE
Crest Insurance Group (858)547-1128
Farmers Insurance McWhirter Agency (619)463-7320
Pro Specialty Insurance Services (888)558-4776
INTERNET SERVICE PROVIDER
Cox (858)836-7582
Quantum Fiber (360)931-9864
KITCHEN REMODELING
Kitchen Tune-Up of North San Diego (858)206-9602
McMillin Contracting Services (619)401-7000
LANDSCAPE MAINTENANCE & SERVICE
Landcare Logic . . . . . . . . . . . . . . . (951)316-8002
Pacific Green Landscape, Inc. (619)820-6614
LEAK DETECTION
Cable, Pipe & Leak Detection, Inc. (619)873-1530
LENDERS
Luther Burbank Savings (310)616-0356
MAINTENANCE & REPAIR
PCC Trip Hazard Removal ......... (760)658-6116
Surface Experts Central San Diego (858)926-4041
MAINTENANCE SUPPLY
AZP Multifamily (888)924-7278
HD Supply (800)431-3000
MARKETING & ADVERTISING
Realtor.com (805)223-9413
MOLD INSPECTIONS & REMEDIATION
BELFOR Property Restoration (858)847-9886
MUSIC LICENSING
BMI (410)527-1076
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 53 SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 7
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PACKAGE/PARCEL MANAGEMENT SERVICES
Parcel Pending ................
(949)490-6987
PAINT MANUFACTURERS & SUPPLIES
Behr Paint
Dunn-Edwards Corporation
Sherwin-Williams Co.
PAINTING
General Coatings Corporation
Primus Paint Workx
Pro-Tech Painting Company ..........
(760)415-6015
(619)884-3866
(714)404-8212
(619)707-2639
(619)738-8022
(858)527-0200
PARKING MANAGEMENT SOFTWARE
Reliant Parking Solutions
PAVING MAINTENANCE
Eagle Paving
PEST CONTROL
Kilter Termite and Pest Control
(888)977-6848
(858)486-6400
(714)348-0488
Lloyd Pest Control................... (800)570-2847
Payne Pest Management
PLUMBING SUPPLIES
Lixil Water Technology Americas
PROPERTY MANAGEMENT
Wakeland Housing & Development
(877)277-3970
(760)215-5803
(619)235-2296
PROPERTY MANAGEMENT PERSONNEL
BG Multifamily ................
InterSolutions
(619)785-3164
(619)804-2554
The Phoenix Staffing Company (855)222-4136
PROPERTY MANAGEMENT SOFTWARE
Domuso
SafeRent Solutions
985-210-3473
(419)367-7615
RATIO UTILITY BILLING SYSTEMS
Livable (877)789-6027
REAL ESTATE
ACI Apartments Office
(619)299-3000
Covest Properties Inc. (760)214-9240
Voit Real Estate Services
RENOVATIONS & REMODELING
(858)453-0505
McMillin Contracting Services (619)401-7000
RENT GUARANTOR
TheGuarantors (212)266-0020
REPIPING
National Renovations, LLC - DBA Repipe Specialists, Inc ................ (703)801-8269
RESIDENT SURVEYS SatisFacts Research
ROOFING
A-1 All American Roofing Company (858)537-5177
Commercial & Industrial Roofing (619)465-3737
Sully-Jones Roofing (800)611-3110
SECURITY GUARD
54 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6 8 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM7
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. . . . . . . . . . . (866)655-1490
PATROL Securitas Mobile Guarding (619)214-4919 Security First (619)243-3992 SECURITY SERVICES ASAP Security Guards (619)750-4542 Bald Eagle Security Services, Inc. (619)230-0022 JDS Security . . . . . . . . . . . . . . . . . (619)781-8694 SEISMIC RETROFIT Optimum Seismic.............. (562)298-6395 SMART TECHNOLOGY ADT Smart Communities (714)858-1344 Armada Power (909)730-6509
/ BILLING SERVICES Conservice Utility Billing & Mgmt (602)481-7440
HOUSING Brilliant Corners (213)232-0134
SCREENING CIC ......................... (800)288-4757 TOWING SERVICES Western Towing (619)297-8697 TRAUMA SCENE CLEAN UP BELFOR Property Restoration (858)847-9886 WASTE MANAGEMENT Strategic Sanitation Services (877)271-7909 WasteXperts, Inc (206)496-9289 WATER DAMAGE RESTORATION BELFOR Property Restoration (858)847-9886 First Onsite (858)8805419 Generation Contracting & Emergency Services, Inc. (858)679-9928 Hometown Restoration . . . . . . . . . (858)663-8330 Restoration Management Company (858)935-1170 SERVPRO of Sorrento Valley (575)420-3885 Servpro San Diego SW (619)643-2145 WATERPROOFING General Coatings Corporation (619)707-2639 WINDOWS Newman Windows and Doors (760)809-8113 Valet Living (813)248-1327
SUBMETERING
SUPPORTIVE
TENANT
PREFERRED PARTNERS
The Southern California Rental Housing Association partners with industry leaders to provide value-added products and services. These businesses offer special discounts, rates, and services to members of the Southern California Rental Housing Association.
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 55
LEARN MORE AT SOCALRHA.ORG
REPLACE NOW PAY LATER! UP TO 48 MONTHS ON APPROVED CREDIT* $0 DOWN 0% INTEREST MAJOR MANUFACTURERS LIKE MILGARD WINDOWS AND DOORS! % % O F F O F F U P T O U P T O * 50 50 Some restrictions may apply. This offer is not valid with any other offer and cannot be combined. Promotions and discounts are subject to availability and applied by dealer at the time of contract execution in-home. Offer valid through the end of the current month. Lic #: 1000582 LOWEST Prices Guaranteed* For Homeowners Wholesale Pricing for Architects, Builders and Contractors! HOA Friendly for Apartment, Condo and Townhome owners APARTMENT OWNERS TRUSTED SOURCE FOR REPLACEMENT WINDOWS & DOORS! (888) 383-6798 SivanWindowsandDoors com 9596 Chesapeake Drive Suite B. San Diego, CA 92123 C a l l T o d a y f o r a F R E E E s t i m a t e LOVE US PEOPLE ON
SOUTHERN CALIFORNIA RENTAL HOUSING ASSOCIATION - SCHRA.ORG 57 1031 EXCHANGES 1031 Capital Solutions . . . . . . . . . . . . . . . . 12 Financial Designs, Ltd 52 AIR-CONDITIONING AA Feders . . . . . . . . . . . . . . . . . . . . . . . . . 48 Aztec Appliance 59 Genie Air Conditioning 45 APARTMENT ASSOCIATIONS Southern California Rental Housing Association 6 APPLIANCE SALES AA Feders . . . . . . . . . . . . . . . . . . . . . . . . . 48 Aztec Appliance 59 ASPHALT MGB Construction 15 BACKGROUND SCREENING ApplyConnect 18 BALCONY INSPECTION DrBalcony . . . . . . . . . . . . . . . . . . . . . . . . . 50 EEE Advisor 50 BATHROOM REMODELING / REGLAZING American Bathtub Refinishers . . . . . . . . . . . . 22 CABINETS AA Feders 48 COIN-OP LAUNDRY SALES Aztec Appliance 59 WASH Laundry 33 COLLECTIONS Dennis P Block & Associates 40 COMMERCIAL LENDING Luther Burbank Savings . . . . . . . . . . . . . . . .33 Provident Bank 52 COUNTERTOPS CREDIT CHECKS ApplyConnect 18 DECKING & STAIRS / MAGNESITE / WATERPROOFING Life Deck 52 EARTHQUAKE RETROFITTING & ENGINEERING ADU1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 ENERGY SAVING / REBATES Livable 42 ENGINEERING ADU1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 FINANCIAL / ESTATE PLANNING Financial Designs, Ltd 52 HEATING Aztec Appliance 59 Genie Air Conditioning 45 KITCHEN REMODELING AA Feders 48 LEGAL & EVICTION SERVICES Dennis P Block & Associates . . . . . . . . . . . . . 40 PEST / TERMITE CONTROL XTermite 2 PROPERTY MANAGEMENT Griswold Real Estate Management 39 LRS Property Management 36 SMIB Management, Inc . . . . . . . . . . . . . . . . 30 PROPERTY MANAGEMENT SOFTWARE YardiBreeze 34 RATIO UTILITY BILLING Livable 42 ROOF REPAIRS, MAINTENANCE & INSTALLATION Resilient Roofing . . . . . . . . . . . . . . . . . . . . . . 37 SECURITY PATROL American Heritage Protection Services, Inc 19 SEISMIC RETROFIT / SOFT STORY ADU1 27 TOWING / PARKING CONTROL / SIGNAGE Western Towing . . . . . . . . . . . . . . . . . . . . . . . 35 TENANT SCREENING ApplyConnect 18 TOILETS/SINKS/FAUCETS AA Feders 48 TRASH HAULING & RECYCLING MANAGEMENT Mattress Recycling Council, Inc . . . . . . . . . . . . . 13 UTILITIES REBATES Livable 42 WATER HEATERS/BOILERS AA Feders 48 Aztec Appliance 59 WINDOWS & DOORS Newman Windows & Doors 3 SIVAN Windows & Doors 56 Apartment Management Magazine cannot guarantee or be responsible for the products or services offered by advertisers in this publication - AMM 6-1
58 AUGUST 2023 - APARTMENT MANAGEMENT MAGAZINE AMM6 We all need a little help sometimes. During wildfire season, some of us need a little more help. That’s why SDG&E® is working with 211 San Diego to help provide additional customer assistance if a Public Safety Power Shutoff is necessary. To get connected to community, health, social and disaster services, please call 211 or visit 211sandiego.org. SAN DIEGO GAS & ELECTRIC & 211 PARTNERING FOR YOUR SAFETY © 2021 San Diego Gas & Electric Company. Trademarks are the property of their respective owners. All rights reserved.
FAMOUS FOR
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Property Management & Commercial Accounts Welcome
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MODELS
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Trusted for “On Time” service for 37 Years!
Providing the Multi-Unit Housing community with value and service
Experienced Associates to assist you with: Brand name products, sales, selection, and service
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Most items available for same- day will call, or order by noon-have it delivered the next day!
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Phone: (619) 236-0616 (ask for Joan)
E-Mail:Joan@aztecappliance.com
Mon.-Fri. 8:30am-5:30pm
Sat. 10am-4pm
LAUNDRY ROOM, REFRIGERATORS & FREEZERS, MATTRESS SETS, COIN-OPERATED WASHERS, DRYERS, DISHWASHERS, DISPOSERS, TRASH COMPACTORS, RANGES, OVENS, COOKTOPS, VENTILATION, OUTDOOR APPLIANCES, WATER HEATERS & ACCESSORIES
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BRANDS
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VALUE
VALUE OUTREACH ADVOCACY
VALUE
Recognized resource hub that inspires diverse membership growth & engagement from all sectors of rental housing.
The ultimate resource for all things related to rental housing.
ADVOCACY
Rental housing friendly public policy & elected and appointed officials
OUR VISION
Reenvisioning quality housing for all
OUR MISSION
To create a thriving rental housing community through advocacy, education, and collaboration
Robust funding for rental housing policy creation
Character & integrity that negates need for regulation
OUTREACH
People coming to SCRHA for opinion, advice, knowledge, & expertise
Rental housing providers are recognized as valuable & essential members of the community
STRATEGIES
Presence in the community
Resource hub
Product and program diversification
STRATEGIES
Strategic alliances
Fundraising
Set strategic priorities
STRATEGIES
Visibility & prominence
Collaboration
SOCALRHA.ORG
4 | Southern California Rental Housing Association Rental Advisor April 2022