RentalOwner Magazine

RentalOwner Magazine

January 2019

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t h e

v o i c e

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r e n t a l

h o u s i n g

i n d u s t r y

2019

SUPPLIER BUYER’S SDCAA 5675 Ruffin Road, Suite 310 San Diego, CA 92123

Guide Edition

Inside This Issue:

Debunking The Myths about Seismic Retrofits How to Improve Your Resident Retention How to Avoid Security Deposit Disputes Website under Construction

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RentalOwner Magazine

®

THE VOICE OF THE RENTAL HOUSING INDUSTRY JANUARY 2019

FEATURED Stories

Inside

Your Association 15 Supplier Buyer's Guide

7

Debunking The Myths about Seismic Retrofits

37 Honor Roll & Welcome New Members 39 Education Calendar 51 Property Managers Directory

35 43 47

How to Improve Your Resident Retention

53-55 Supplier Directory 56 Advertiser Index

How to Avoid Security Deposit Disputes

Website under Construction

Columns 3

President’s Message 4

Executive Director's Message 9

Local Legislative Update 13

RHC Legislative Update 45

SDCAA Travel Program

SDCAA OFFICERS

President Scott Cook, CPM, SVN Asset Advisory Group President Elect Lucinda Lilley CPM, GRI, FBS Property Management, AMO Vice President Robin Duma, CAM, HG Fenton Company Secretary Nichole M Lawhon CAM, NALP, Apartments.com Treasurer Kendra Bork, ARM, Cambridge Management Group, Inc. Legislative Chair John Modlin, Independent Owner Immediate Past President Christian Davis

SDCAA DIRECTORS

Aiesha Blevins, Greystar Melissa Deen, Sunrise Management Company AMO Robin Duma, CAM, HG Fenton Company Mark Feinberg, Heinz & Feinberg Todd Henderson, Independent Owner Shannon Kelly, Independent Owner Jay Lopeman, CAS, BG MultiFamily Gail Miller, CPM, Lincoln Military Housing Heidi Potts, Fairfield Residential Athan Ranglas, R & V Management Abigail Rex, CPM, ARM, American Asset Management Kurt Sullivan CSM, Douglas Allred Company

HONORARY LIFE ADVISOR G. Wesley Harker

RentalOwner Magazine

MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Advertising Marlen Descargar, Events & Administrative Assistant Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan SDCAA EDITORIAL ADVISORY BOARD Melissa Deen, Sunrise Management Company, AMO-Chair Melissa De Marco, FBS Property, AMO-Vice Chair Etta Smith, Generation Contracting & Emergency Services, Inc. DeAnna Wilson, Conversion Logix

RentalOwner MagazineÂŽ is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the San Diego County Apartment Association (SDCAA). The magazine is published monthly and is provided to SDCAA members only. The views expressed in these articles are the authors's and do not necessarily represent those of the SDCAA or SDMHC. All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. For more information on the SDCAA or rental management information contact the SDCAA at 858.278.8070 or visit www.sdcaa.com Advertisers - These firms are as anxious to please you as you are to patronize them. We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser.

For concerns please contact the advertiser directly.

SDCAA STAFF

Alan Pentico, CAE Executive Director apentico@sdcaa.com 858.751.2213 Olivia Galvez Director of Business Operations/Operational Advice ogalvez@sdcaa.com 858.751.2217 Molly Kirkland Director of Public Affairs/Operational Advice mkirkland@sdcaa.com 858.751.2200 Mike Nagy Public Affairs Manager mnagy@sdcaa.com 858.751.2214 Kim Zebroski Member & Administrator Assistant kzebroski@sdcaa.com 858.751.2220 Marlen Descargar Events & Administrative Assistant mdescargar@sdcaa.com 858-751-2219 Lindsey Lee Marketing Coordinator llee@sdcaa.com 858-751-2218

Our Address

5675 Ruffin Road, Suite 310, San Diego, CA 92123 SDCAA Office San Diego: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 sdcaa.com

Tanya Sprague Membership Development Specialist tsprague@sdcaa.com 858.751.2208

CONTRIBUTE

Educational articles features in RentalOwner MagazineÂŽ must be between 500-800 words, include a byline of the author, and a final paragraph with contact information. Deadline is the 10th of the month proceeding publication. Submit to publications@sdcaa.com.

ADVERTISE

Contact Marlen Descargar at 858.751.2219 or publications@sdcaa.com for advertising information, including rates, production specifications, and print deadlines.

Scott Cook

2019 SDCAA President

Happy New Year! I hope you enjoyed the holidays and are looking forward to 2019. I am honored to begin my term as President as we look forward to the 100th anniversary of our association.

I’d like to take a moment to introduce myself. I am the President of SVN Asset Advisory Group with more than 25 years of commercial and residential real estate experience. I oversee the day-today operations, as well as key orchestration and implementation of people strategies, portfolio management, construction management, brokerage, and business development.

Additionally, I am a licensed California Real Estate Broker. I have had the pleasure of being able to implement and keep up to date with changes that better serve my organization and clients. I obtained my CPMÂŽ (Certified Property Manager) credentials through the Institute of Real Estate Management.

SVN Asset Advisory group serves clients in San Diego, Riverside, Sacramento, and Imperial county offering services in commercial sales, leasing, property management, maintenance, and construction management. I truly believe that how you do anything is how you do everything. I seek to put this in practice by actively seeking roles in countless organizations in the real estate industry and serving in volunteer leadership capacities.

A former Aztec, I graduated from SDSU with an emphasis in Political Science. I have had the fortunate opportunity to leverage my professional skills with my personal passion of clean water projects throughout the world. As a mentor and coach for little league and AYSO, I have also had the

opportunity to give back to you and the community through the PTA. As the newly elected President of the San Diego County Apartment Association, it is my sincere hope to continue my commitment to community and profession. I strive to be an informed and educated resource dedicated to improving the local and regional community.

Last year, SDCAA led by Immediate Past President Christian Davis, successfully fought against Proposition 10 – the repeal of the Costa-Hawkins Act and Measure W in National City. While 2019 is not an election year, there is still work to do. We can't rest easy and need to remain vigilant as activists continue their efforts to address the housing affordability crisis through stringent regulations that hinder your ability to provide rental housing to residents of Southern California.

This upcoming year holds many exciting new changes for the Association, and I look forward to a year of growth not only for the Association but the rental housing industry as a whole.

Your membership in SDCAA and your voice as we continue to advocate for our members at all levels of government. I encourage you to stay alert and get involved through the many volunteer opportunities available at SDCAA.

January 2019 RentalOwner | 3

Alan Pentico, CAE From the SDCAA Executive Director

Looking Forward to 2019

H

appy New Year! I hope you had time to ring in 2019 with your friends and family.

We're looking forward to another busy year with many changes to come for San Diego County Apartment Association. Acting on advice from the Marketing Task Force, the SDCAA Board of Directors created a plan to make sure that the San Diego County Apartment Association reflects the full scope of our membership and the regions we serve. You’ll start seeing these changes as we strive to improve our services while fulfilling our mission to educate and advocate on behalf of the rental housing industry.

One change will be arriving in your inbox with a redesigned e-newsletters. Instead of receiving two emails, one focused on events and the other on legislative updates and news stories, you'll receive one e-newsletter a week covering critical legislative updates, upcoming events, and other important news specific to your membership type (Independent Owner, Property Manager, or Supplier). Our goal is to make it easier for you to access the information that matters to you.

These changes are necessary to ensure that we continue to be the leading resource for independent owners, property managers, and suppliers to the rental housing industry in Southern California. Be on the lookout for surveys to share your feedback after events or in response to other changes. Your opinions matter to us, and your feedback helps us improve the products and services we provide to our members.

While 2019 will hold many changes to the Association, some traditions don't change, and our annual Supplier Buyer's Guide will remain one of our most anticipated publications. This issue is the trusted resource featuring listings of the hundreds of Supplier Members who provide products and services 4 | RentalOwner January 2019

to rental housing owners and managers.

The Buyer's Guide and many of our events throughout the year would not be possible without the generous contributions of our Supplier Members.

We encourage you to turn to the Buyer's Guide to support your fellow SDCAA members. You might even surprise yourself and find trusted services that help you streamline your rental operations.

In addition to exciting new changes, we are looking forward to celebrating the 100th Anniversary of the Association on September 16th. I hope you enjoy a look back at our history as we count down the months until this golden anniversary.

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Member Survey

Call for New Magazine Names As many of you know, the Association is taking a close look at how we can better serve our members. One of those changes will be a new name for this magazine.

The Association has long been a leader in sharing information with the rental housing industry. We first published Apartment Review, a 22-page publication in 1940.

Over the years the magazine has been known as Apartment Owner's News, Rental Owners' News, Rental Owners & Occupants News, and Rental Owner News. It wasn't until 1983 that it became RentalOwner Magazine.

Once again we are searching for a name that better reflects the scope of our organization that strives to educate and advocate for independent owners, property management companies, and suppliers to the industry.

We want to hear from you! The Editorial Committee is asking for suggestions. Please mail your ideas to 5675 Ruffin Road, Suite 310, San Diego, CA 92123 or fax it to 858.278.8071 or email it to publications@sdcaa.com.

6 | RentalOwner January 2019

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Debunking the Myths About

c i m s i Se Retrofits

© Francesco Scatena | Dreamstime.com

By Ali Sahabi, Optimum Seismic, Inc. In 1994, Southern California suffered one of its deadliest and most destructive earthquakes, a 6.7-magnitude jolt in Northridge.

The quake killed more than 60 and injured more than 9,000. It caused as much as $25 billion in widespread damage, most notably from the collapse of freeway overpasses and buildings, including the Northridge Meadows Apartments, which crushed 16 residents and flattened cars in the ground-level parking tucked under the soft-story structure.

Here in California, we know it’s just a matter of time until the next Big One strikes. That’s why a growing number of cities are adopting laws requiring retrofits of buildings that have proven to be vulnerable to damage in a quake.

Seismologists say that San Diego is at risk as well. The Rose Canyon fault could cause a 6.9-magnitude fault that would kill hundreds or even thousands of individuals.

For apartment owners, the thought of protecting their

investment with a seismic retrofit can raise concerns, including “How much is it going to cost me?” “Will my tenants have to relocate?” “Why should I do it now?”

It’s time to clear the air about these issues and debunk the myths.

Myth No. 1: It is too expensive.

The University of California at San Diego, home to the world’s largest outdoor shake table, has done repeated tests replicating the effects of a quake on a variety of structures proving that retrofits help control or prevent damage.

Other studies show that retrofits can be cost-effective.

Researchers at Caltech recently determined that for every dollar spent in retrofitting soft-story structures, property owners could expect to save up to seven dollars, and that study didn’t factor in loss to contents, alternate living expenses, or deaths and

injuries, all of which would have significantly increased the cost-tobenefit ratios.

The cost of an earthquake retrofit varies depending on the size, design, and construction material used in a building. Generally, the average cost of a retrofit is between $50,000 and $75,000.

Myth No. 2: My tenants must be relocated.

In most instances, earthquake retrofit construction can take place without having to relocate any tenants.

Most cities have some sort of tenant habitability plan requiring landlords to mitigate unacceptable living conditions caused by construction and/or renovation work. The thought of having to relocate tenants (paying them thousands of dollars in assistance per household in addition to lost rent) can be daunting. But in most circumstances, it should not be necessary.

January 2019 RentalOwner | 7

It’s important to look for a seismic engineering and construction company that can accommodate tenants while doing the work.

Much of that entails their construction schedule, whether they cover and clean up their work to avoid disrupting tenants during non-business hours, and if they have experience in completing retrofits on time, on budget, and without any complications in THP process.

Myth No. 3: I will lose parking spaces if I get the work done.

This is another situation where it’s important to look for experienced seismic retrofit engineering and construction companies to do the work.

Proper engineering studies identify the most effective and

economical option for each individual property. They pinpoint the precise scope of work to be done so apartment owners can use that information to get multiple bids on a project that is mathematically and scientifically designed to work.

When the engineering is done right, the project can be completed with minimal impact to the structure and its residents. It also avoids permitting delays and/ or the need for costly revisions in the future.

Myth No. 4: There’s no rush, I have plenty of time.

Saving lives and reducing liability should be everyone’s primary reason for completing a retrofit, but the reality is that we all

gamble with life and limb when it comes to spending money on things designed to prevent calamity.

Many of our clients are motivated by protecting their investment and the safety of their tenants.

Case law has now set a precedent that puts the responsibility for death, injury, or property damage in the hands of the property owner.

Myth No. 5: I’ll be Covered by FEMA and/or Insurance.

Assistance from the Federal Emergency Management Agency (FEMA) usually comes in the form of a low-interest loan, which would need to be paid off along with a building’s existing mortgage. FEMA awards grants only to people who cannot qualify for those loans, and most of those awards are relatively modest – averaging approximately $5,000 to provide money for families to find temporary housing.

Earthquake insurance, depending on the terms of the policy, can be very helpful in addressing not only losses to the structure, but also loss of income when tenants have to move. This is particularly important when apartment owners have a lot of equity in their buildings, or for those who are dependent on the revenue stream from their properties to pay their mortgage or fund their retirement.

Ali Sahabi has been a licensed General Engineering Contractor (GEC) since 1993, and is a principal at Optimum Seismic, Inc. He has completed hundreds of seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

8 | RentalOwner January 2019

LOCAL

LEGISLATIVEUPDATE

© Kongomonkey | Dreamstime.com

San Diego City Council has Democrat Supermajority, New Council President

On December 10, Councilmembers of Districts 2, 4, 6, and 8 were sworn in at Golden Hall. Only one of the four council members was an incumbent and Republican. There are now six Democrats on the City Council giving the political party a super- and vetoproof majority.

New Councilmember Jennifer Campbell defeated incumbent Lori Zapf for District 2. Campbell practiced family medicine before moving to San Diego in 2007 to lead a doctoral program.

Councilmember Campbell's legislative priorities will focus on homelessness, short-term rental housing, and housing affordability for lower and middleincome San Diegans.

Councilmember Monica Montgomery defeated the incumbent and former Council President, Myrtle Cole, for Council District 4. Montgomery is a former member of Cole’s staff and left to practice law as an attorney with the American Civil Liberties Union (ACLU). Montgomery’s priorities will focus on eliminating racial profiling, police reforms, and bringing economic opportunities and new

commercial and retail development to District 4.

Chris Cate was re-elected to District 6. Cate was the only incumbent and Republican to win re-election among the four council races. He was elected to the City Council in 2014, and previously served as Interim President for the San Diego County Taxpayers Association. Cate’s legislative priorities include preserving the city’s defined contribution pension system, enacting regulatory incentives that improve housing affordability, and tackling homelessness. The SDCAA endorsed councilmember Cate.

Vivian Moreno was elected to serve Council District 8, defeating fellow Democrat Antonio Martinez. Moreno was a staff member of outgoing Councilmember David Alvarez who termed out.

Moreno's legislative priorities focus on border issues, infrastructure, and housing. The SDCAA endorsed Moreno.

The San Diego City Council voted 9-0 to elect District 9 Councilmember Georgette Gomez as the next Council President. She was elected to the City Council in 2016. As Council President, Gomez January 2019 RentalOwner | 9

will be responsible for setting the Council’s docket and selecting the Chairs for the various council committees for 2019. Gomez will remain focused on enhancing economic activity in disadvantaged council districts, ensuring the city is adhering to its Climate Action Plan, ending homelessness, and addressing the need for more housing.

Imperial Beach one step closer to adopting Council Districts

The Imperial Beach City Council voted last month to

accept a plan to create four new city council districts based on geographic location.

Imperial Beach is one of many cities across California transitioning from at-large council elections to a council district election system. Like many cities, Imperial Beach has opted to create Council Districts rather than face possible legal action. An attorney based in Malibu sent letters to dozens of California cities alleging the at-large election systems violated the state’s Voting Rights Act. Many cities, rather than fight the case in the courts, opted to create council districts.

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District 1 covers the north and northeast areas of the city. District 2 boundaries cover the northwest and north-central portions of the city.

West and southwest neighborhoods of Imperial Beach will be in District 3. District 4 encompasses the south and southeast communities of the city. The first elections under the new council district system will begin with Districts 2 and 4 in 2020.

Districts 1 and 3 will have their district elections in 2022.

San Diego Legislator Coauthors Legislation bringing back Redevelopment

Todd Gloria, Assemblymember representing the 78th District, is among a group of legislators coauthoring AB 11. The bill would allow cities and county governments to establish Redevelopment Agencies to create more affordable housing.

Under AB 11, each local government can create a redevelopment agency to manage districts they determine need additional investment. Under redevelopment, local governments can keep a portion of the property taxes that would otherwise go to the state and use the tax revenue to reinvest and finance infrastructure, housing, and other projects.

In 2012, Governor Jerry Brown dismantled 400-plus redevelopment agencies that existed in the state.

Critics of redevelopment stated the decision was in response to abuse and mismanagement. Critics of the move argued that redevelopment helped many local governments revitalize blighted areas like downtown San Diego and provided millions of dollars for affordable housing. Supporters add AB 11 will be an important tool for local governments to finance more affordable housing.

While more details are forthcoming, supporters of AB 11 say the bill will contain new reporting requirements to hold agencies accountable to ensure that they are dedicating most of its dollars to below market rate housing. AB 11 also increases penalties and fines on agencies violating state rules. State Senators Jim Beall and Mike McGuire also introduced a Senate version of AB 11 known as SB 5.

Housing remains a top priority for Assemblymember Gloria. In October 2017, AB 1637 introduced by Gloria was signed into law. The bill allows Santa Clara County and City of San Diego to establish pilot

programs for financing low and middle-income housing projects. In September 2018, Governor Jerry Brown signed Gloria’s AB 2372 into law. AB 2372 gives housing developers, if they agree to build a certain percentage of very- low and low-income housing units in a multifamily project, the option to build more units than allowed using a bonus based on Floor Area Ratio in place of a density bonus. The SDCAA supported AB 1637 and AB 2372 bills; the SDCAA will take a position on AB 11 later this year.

Countdown 100th Anniversary

We are searching for high-quality electronic scans of photographs showcasing rental properties from each decade of our association.* Email publications@sdcaa.com for more details. *We will not be able to return pictures.

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Transparent Allocations “Livable's platform helps our members reduce utility costs, enhance conservation, and drive a sense of tenant financial accountability to the community.”

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NO-COST Multifamily Solar Thermal Program Funded by the California Solar Initiative Do you own or manage a multifamily building with central water heating?

The California Solar Initiative (CSI) Thermal program provides energy saving solar water heating systems at 100% no cost to qualifying PG&E, SoCal Gas, and SDG&E customers.

2 Solar

Collectors

Transfer 1 Heat Liquid Pump

Benefits of Participation Adding solar water heating to your building under the CSI-Thermal program provides the following benefits: • Permanent savings on your gas bills - Up to 50% or more • Equipment life and maintenance benefits.

• Reduced greenhouse gas emissions.

TurnKey, No Cost Installation Participation is simple and convenient for property managers and owners.

Program Eligibility Requirements To be eligible for the program, your property must meet the following criteria: • The building(s) must be multifamily.

• The energy used to heat and circulate hot water must be purchased from PG&E, SoCalGas, or SDG&E. You must have a utility natural gas bill tied to the property.

• The building must have a central water heater • The central water heater must serve a minimum of 20 apartment units • If under 20 units, contact Evolution for more information

Water Supply

Conventional

3 Heat Exchanger

4 Water Heater

Solar Storage Tank

Water Heater

Building Hot Water

A pump circulates a transfer liquid from the tank to the roof.

Solar collectors absorb the sun’s thermal energy and heat the transfer liquid.

The transfer liquid enters a heat exchanger, warming the tank.

Hot water flows to your existing boiler or water heater, which provides backup heating when the sun isn’t shining.

FUNDING IS LIMITED, SO CALL TODAY TO RESERVE YOUR PROJECT! How To Participate For more information about a no-cost solar hot water system, and to get more details about an inspection and participation in the program, contact:

Evolution Building Efficiency (866) 615-8429 www.evo-be.com info@evo-be.com 12 | RentalOwner January 2019

CSLB# 995016

RIVERSIDE COUNTY REGION LOCAL LEGISLATIVE UPDATE Southern Cal Edison seeking input on revised Alberhill Substation transmission, substation project

In August 2018, the California Public Utilities Commission (CPUC) decided that a proposed transmission line and substation, known as the Alberhill Substation Project proposed by Southern California Edison (SCE) needed additional review before it could be approved. The CPUC determined that SCE did not provide enough evidence to show that the proposed project would provide enough reliable power to Lake Elsinore.

The proposed transmission route would extend through unincorporated Riverside County, Menifee, and Wildomar, but much of the transmission line goes through the City of Lake Elsinore. The proposed Alberhill project would replace 11.75 miles of existing single-circuit lines with new double-circuit transmission lines and add a new substation with two new 500kV transmission towers that would connect the substation to an existing 500kV line.

The Alberhill substation would be located in the northern area of Lake Elsinore just south of the Valley-Ivyglen substation. The Alberhill substation would be connected to the existing 500kV SerranoValley transmission by adding two new 500kV lines.

The existing single-circuit line would be replaced by a 115kV transmission line that would run southeast just west of the Interstate 15 connecting to the Fogarty, Elsinore, Skylark Substations. The

© Welcomia | Dreamstime.com

transmission would extend east along Lemon Street and Bundy Canyon Road and then north up Murrieta Road connecting to the Newcomb substation. SCE says the estimated cost of the project is $464 million and would be paid for by ratepayers.

Critics of the plan, including the City of Lake Elsinore, complained the plan was too expensive, would not provide enough reliable power, and would adversely impact affected communities by keeping the replacement transmission lines above ground. Critics contended SCE’s Environmental Impact Report (EIR) failed to provide justification and address community concerns. Last August, the CPUC ruled not to approve the project and required SCE to meet further with the community to address their concerns and look at other alternatives in the design of the project.

SCE held public workshops on November 13 and November 30 to get public feedback. SCE is scheduled to hold a public webinar in January or February 2019 to provide initial analysis to comments submitted from the November workshops. SCE will hold a series of open houses assessing alternative designs from March until June 2019 followed by more webinars from June until September 2019. The CPUC is expected to hold hearings on the project in the 4th quarter of 2019.

The public can visit www.sce.com/alberhill for more information and to submit comments. For more information about the project, affected businesses and residents can visit the Lake Elsinore’s News site at http://www.lake-elsinore.org/Home/Components/News/ News/3612/26.

January 2019 RentalOwner | 13

14 | RentalOwner January 2019

2019

SUPPLIER BUYER’S Guide Edition

The 2019 Buyer's Guide contains everything you need to manage your rental property successfully. In this guide, you will find the best industry suppliers in Southern California.

January 2019 RentalOwner | 15

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Doug Taber CCIM - Real Estate Broker (619) 483-1031 Doug Taber 2840 Fletcher Pkwy #310 El Cajon, CA 92020 Email: mail@dougtaber.com Website: yourapartmentbroker.com

Markably (619)485-3700 Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions

Appliance Parts & Repair

AMS Paving, Inc. (858) 880-6133 Elizabeth Williams 11060 Rose Ave. Fontana, CA 92337 Fax: (909) 357-0715 Email: liz@amspaving.com Website: amspaving.com

RentPath (949) 943-5177 Laura Lemansky 950 East Paces Ferry Rd. NE Ste 2600 Atlanta, GA 30326 Fax: (815) 366-9732 Email: Llemansky@rentpath.com Website: rentpath.com

Appliance Sales

Zillow Group (206) 757-4830 Sarah Garman 1301 Second Ave., Floor 31 Seattle, WA 98101 Email: RentalsEvents@zillowgroup.com Website: zillow.com/rental-propertyadvertising

Appliance Parts Company (480) 755-5540 Eric Armijo 6825 S. Kyrene Rd. Tempe, AZ 85283 Email: eric@appliancepartscompany.com Website: appliancepartscompany.com Expressions Home Gallery (800) 550-4227 Anne Speed 7550 Miramar Rd., #500 San Diego, CA 92126 Fax: (760) 414-1242 Email: aspeed@morsco.com Website: kivahome.com R & B Wholesale Distributors, Inc. (909) 230-5400 David Rhodes 2350 S Milliken Ave. Ontario, CA 91761 Fax: (760) 806-3976 Email: drhodes@rbdist.com Website: rbdist.com

Apache Asphalt & Seal Corp.

(760) 598-8855 Stewart McClure P.O. Box 2078 Vista, CA 92085 Fax: (760) 598-9285 Email: stewartmcc@cox.net Website: apacheasphalt.com Aztec Paving, Inc. (619) 465-9813 Bob Ferry 9045 Olive Dr. Spring Valley, CA 91977 Fax: (619) 465-4749 Email: bob@aztecpaving.com Website: aztecpaving.com

Attorneys-At-Law D'Egidio Licari Townsend & Shah (619) 550-3011 Eric Townsend 7801 Mission Center Ct., Ste 240 San Diego, CA 92108 Fax: (877) 888-6304 Email: eric@dltslaw.com Website: fireandfloodattorneys.com FastEvict.com Law Group (800) 686-8686 Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 Fax: (909) 889-3900 Email: fastevict21@fastevict.com Website: fastevict.com Heinz & Feinberg (619) 238-5454 Mark Feinberg 401 West A St., Ste 1710 San Diego, CA 92101 Fax: (619) 238-0550 Email: mark@heinzfeinberg.com Kimball, Tirey & St. John LLP (619) 237-0457 Ted Kimball 7676 Hazard Center Dr. Ste 900 San Diego, CA 92108 Fax: (619) 237-0457 Email: info@kts-law.com Website: kts-law.com Attorneys-At-Law

Our Services:

• Asphalt Repair, Patching & Crack Seal • Asphalt Removal & Replacement • All types of Slurry Seals, Pavement Coatings & Striping • ADA Compliance

Serving all of Southern California since 1981!

858.880.6133 amspaving.com

License #415436

16 | RentalOwner January 2019

Todd A. Brisco & Associates, APC (714) 634-2814 Todd Brisco 2200 West Orangewood Ave. Orange, CA 92868 Fax: (714) 634-0662 Email: tabrisco@briscoassociates.com Website: briscoassociates.com

Awards Markably (619) 485-3700

858.480.6735

“

Midway through my flight, the guy next to me asks if I’m traveling for business? I say yes. I’m looking for some multifamily properties to pick up, renovate and turn. The guy says, ‘No kidding. Right in my wheelhouse. I’m a commercial real estate banker with Opus Bank.’

He tells me they’ve funded over $7 billion the last seven years, in fact, on all kinds of properties, up and down the West Coast. I tell him what I’m looking for in a loan and by the time we land, he’s lined up three options before we even deplane. That’s a smooth flight.

”

Richard Kovalcheck Director, Relationship Banker rkovalcheck@opusbank.com 858.480.6735

Commercial Real Estate Financing | Escrow and Exchange Services | Depository Services | Treasury Management © Copyright 2018 Opus Bank, All rights reserved.

OpusBank.com/LetsDoThis January 2019 RentalOwner | 17

Ser ving All O f San Diego County Ca li for n i a State Cont rac tors License #748915

SDCAA member since 1977

E X PE RT Refini shi ng of Po rce l a i n and Fi b ergl ass S u r f aces 619-265-9200 858-642-9200

North County 760-940-9200

Bathtub Refinishers • Expert porcelain and fiberglass refinishing • Repairs of chip and cracks or completely refinish • Weak bottoms

Bathtub Liners • Designed to fit over your existing tub.

• Commercial and Residential • Will not disturb plumbing, walls or floor.

• Will not chip, dent, crack or peel.

• Installed in just two hours for same day use.

All of o u r S er v i ces: • Porcelain Sinks • Porcelain Bathtubs • Wall Sinks • Bath Bowls • Kitchen Sinks • Kitchen Counter Tops 18 | RentalOwner January 2019

• Fiberglass Bathtubs • Fiberglass Showers • Pedestal Sinks • Vanity Counter Tops • Tile Surrounds • Wall Surrounds

• Crack & Chip Repair • Plumbers Cutouts • Terrazzo Pans • Complete Support & Cutouts

MULTIFAMILY LENDING Low Fees | Great Rates | Streamlined Process

Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions

Backflow Testing

Dependably fast.

And simply dependable.

Chase is known for our fast, efficient loan processing and low fees. With great rates and a deep understanding of the local market, our team gets apartment loans done right.

Call me today to learn how we can put our resources to work for you.

Pacific Backflow Company, Inc. (760) 639-4000 James Barkley 1690 Ord Way Oceanside, CA 92056 Fax: (760) 639-4005 Email: james@pacificbackflow.com Website: pacificbackflow.com

Bill Howe Plumbing, Inc. (619) 286-6348 Bill Howe 9085 Aero Dr. , Ste. B San Diego, CA 92123 Fax: (619) 276-5022 Email: askhowe@billhowe.com Website: billhowe.com

Banks

Calbath (949) 263-0779 Scott Davis 1920 E. Warner Ave., Ste. 3P Santa Ana, CA 92705 Fax: (949) 263-5424 Email: sdavis@calbath.com Website: calbathcommercial.com

Chase Commercial Term Lending (619) 464-0573 Kristy Blair 5505 Grossmont Center Dr. 2nd floor Mail Code CA24645 La Mesa, CA 91941 Fax: (619) 464-2070 Email: kristy.blair@chase.com Website: chase.com/mfl Chase Multifamily Lending-Kristy Blair Opus Bank (858) 480-6735 Richard Kovalcheck 19900 MacArthur Blvd. 12th Floor Irvine, CA 92612 Email: rkovalcheck@opusbank.com Website: opusbank.com/commercial-realestate Opus Bank, More than a Bank Opus Bank’s Commercial Real Estate Banking Division has capital to lend, a broad range of financing options, and the expertise to tailor any of these options to your needs. See our ad on page 17.

Pacific Mercantile Bank (858) 320-8410 Lisa Wright 4250 Executive Square Ste 440 La Jolla, CA 92037 Email: lisa.wright@pmbank.com

Bathroom Remodeling & Refinishing Kristy Blair, CCIM

Executive Director CCIM SD Chapter V.P. Member, SDCAA (619) 464-1597 kristy.blair@chase.com Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Products and services provided by JPMorgan Chase Bank, N.A. #1 claim based on 2017 FDIC data. Š2018 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 506625

cultured marble counter tops, weak bottoms, plumbers cutouts, sinks & spas.

Bathtub liners, shower pan liners, acrylic & laminate wall systems, tub & shower doors.

Fast service. See our ad on page 18.

3 in One Bathtub and Kitchen Refinishing Inc. (619) 575-9253 Eddie Estrada 317 Quintard St. Chula Vista, CA 91911 Fax: (619) 575-2151 Email: eddie.estrada@3in1refinishing.com Website: 3in1refinishing.com

American Bathtub Refinishers (619) 265-9200 Marc Glazer 3085 54th St. San Diego, CA 92105 Fax: (619) 287-3817 Email: office@americanbathtub.com Website: americanbathtub.com Repairs and refinishing of porcelain, fiberglass, fiberglass, terrazzo, formica,

Bathroom Refinishing

American Bathtub Refinishers (619) 265-9200 Marc Glazer 3085 54th St. San Diego, CA 92105 Fax: (619) 287-3817 Email: office@americanbathtub.com Website: americanbathtub.com Repairs and refinishing of porcelain, fiberglass, fiberglass, terrazzo, formica, cultured marble counter tops, weak bottoms, plumbers cutouts, sinks & spas.

Bathtub liners, shower pan liners, acrylic & laminate wall systems, tub & shower doors.

Fast service. See our ad on page 18.

Citiwide Restoration (858) 231-2801 Jerry Gallagher 18013 Cabela Dr. San Diego, CA 92127 Email: citiwidejerry@yahoo.com

Bathtub Liners

American Bathtub Refinishers (619) 265-9200 Marc Glazer 3085 54th St. San Diego, CA 92105 Fax: (619) 287-3817 Email: office@americanbathtub.com Website: americanbathtub.com Repairs and refinishing of porcelain, fiberglass, fiberglass, terrazzo, formica, cultured marble counter tops, weak bottoms, plumbers cutouts, sinks & spas.

Bathtub liners, shower pan liners, acrylic & laminate wall systems, tub & shower doors.

Fast service. See our ad on page 18.

January 2019 RentalOwner | 19

Bath Fitter (619) 447-2000 Justin Starnino 221 N Johnson Ave. El Cajon, CA 92020 Email: jstarnino@bathfitter.com

Blinds America's Finest Carpet Company (800) 888-1568 Carlos Ledesma 730 Design Ct. Ste 401 Chula Vista, CA 91911 Fax: (619) 827-1742 Email: carlos@americasfinestcarpet.com Website: americasfinestcarpet.com Bonded Inc. (858) 576-8400 Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Brokerage ABI Multifamily (858) 256-7690 John Kobierowski 1012 Second St. Ste 100 Encinitas, CA 92024 Email: john.kobierowski@abimultifamily. com Website: abimultifamily.comCabinet and Dixieline

(619) 358-8188 Robert Shiflet 3250 Sports Arena San Diego, CA 92110 Fax: (619) 221-4031 Email: robert.shiflet@dixieline.com Website: dixieline.com Grand Design Kitchens (760)-789-0992 Jessica Taft 13691 Danielson St., Ste F Poway, CA 92064 Fax: (760) 789-0054 Email: jessica@gdkcosd.com Website: granddesignkitchen.com

Carpet Cleaning

Bonded Inc. (858) 576-8400

Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Cleanology Housekeeping Personnel Service (619) 281-2532

Marjan Stone (760) 994-6008 Kelly Mercado 2758 Via Orange Way Spring Valley, CA 91978 Email: kelly@marjanstone.com Website: marjanstone.com

Cabinet Refacing & Installation Smart Cabinetry (612) 961-5411 Matt Clifford 8694 Eagle Creek Pkwy Savage, MN 55378 Email: matt.clifford@galaxysalesinc.com

Paul Needelman 4682 Iowa St. Ste 107 San Diego, CA 92116 Fax: (619) 281-2533 Email: info@cleanologysd.com Website: cleanologysd.com

Specialist Home Services dba. Accenture Carpet Company (619) 370-5073 Oswaldo Ibbaria P.O. Box 120088 Chula Vista, CA 91912 Email: accentureschedule@hotmail.com

WASTE & RECYCLING SERVICE Dependable Disposal & Recycling is a San Diego family owned and operated waste and recycling solutions company since 1997. We provide waste and recycling collection services to multifamily, commercial, industrial and construction companies throughout San Diego County.

We offer various sizes of commercial front load and roll-off containers to serve your waste and recycling disposal needs.

For more information or to request a quote, please contact us at:

(619) 460-3551

20 | RentalOwner January 2019

www.ddandr.com

Carpet Sales & Flooring Bonded Inc. (858) 576-8400 Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Interior Logic Group (858) 496-5222 Mike Nation 629 Marsat Ct. Ste B Chula Vista, CA 91911 Fax: (858) 496-5225 Email: mikenation@interiorlogicgroup.com J & C Carpet Company (619) 498-1424 John Lopez P.O. Box 120031 San Diego, CA 92112 Fax: (619) 585-9455 Email: john@jccarpet.net Sid's Carpet Barn, Inc. (619) 477-7000 Allan Ziman 132 West 8th St. National City, CA 91950 Fax: (619) 477-6120 Email: allanz@sidscarpet.com Website: sidscarpet.com

Cleaning & Janitorial Services Atlas Property Service (858)386-4578 Kim Holmes 13100 Kirkham Way, #206 Poway, CA 92064 Email: kim@atlaspropertyservice.com Website: comclean.com Pacific Coast Cleaning, Inc. (858) 565-1603 Lance Siraton 1939 Friendship Dr. Ste E El Cajon, CA 92020 Fax: (858) 278-1398 Email: lance@pacificcoastcleaning.com Website: pacificcoastcleaning.com Pegasus Building Services (858) 444-2290 Heather Collins 7966 Arjons Dr. Ste. A/B San Diego, CA 92126 Email: hcollins@pegasusclean.com Suite Cleaning (619) 434-9961 Maria E Balderas 4114 E Plaza Blvd.

National City, CA 91950 Email: maria@suite-cleaning.com Website: suite-cleaning.com Sunset Commercial Services (877) 536-2777 Kirk Bolduc 7370 Opportunity Rd., Ste P San Diego, CA 92111 Fax: (619) 330-4830 Email: kirk@sunsetserv.com

Website: sunsetserv.com

Cleanology Housekeeping Personnel Service (619) 281-2532

Paul Needelman 4682 Iowa St. Ste 107 San Diego, CA 92116 Fax: (619) 281-2533 Email: info@cleanologysd.com Website: cleanologysd.com Turnover and carpet cleaning services CleanologyÂŽ has arranged turnover cleanings for San Diego county property Managers and their tenants since 2003.

Rated A+ on BBB and 4+ stars on Yelp!

Coin-Operated Laundry Equipment All Valley Washer Service (800) 247-1100 John Cottrell 15008 Delano St. Van Nuys, CA 91411 Fax: (818) 989-7378 Email: john@allvalleywasher.com Website: allvalleywasher.com PWS Laundry (858) 560-6969 Allen Galutera 7370 Opportunity Rd., Ste. I San Diego, CA 92111 Fax: (858) 560-6118 Email: agalutera@pwslaundry.com Website: pwslaundrywest.com WASH Multifamily Laundry Systems (858) 279-1234 Bill Christensen 9455 Waples St. #150 San Diego, CA 92122 Fax: (858) 279-0629 Email: wchristensen@washlaundry.com Website: washlaundry.com Washtek, Inc. (760) 735-2495 Dave Beguelin P.O. Box 462810 Escondido, CA 92046 Fax: (760) 735-2489 Email: dave@washtek.com Website: washtek.com

Collections FastEvict.com Law Group (800) 686-8686 Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 Fax: (909) 889-3900 Email: fastevict21@fastevict.com Website: fastevict.com Genesis Credit Management (310) 857-0272 Josh Guerrero P.O. Box 25442 Los Angeles, CA 90025 Email: josh@genesiscred.com Kimball, Tirey & St. John LLP (619) 237-0457

Ted Kimball 7676 Hazard Center Dr. Ste 900 San Diego, CA 92108 Fax: (619) 237-0457 Email: info@kts-law.com Website: kts-law.com Attorneys-At-Law

Concrete Services Ram Jack Pacific (619) 726-0052 Kyle Zauss 8115 Wing Ave. El Cajon, CA 92020 Email: info@ramjackpacific.com Website: ramjackpacific.com Saber 800-922-2488 Jennifer Ohlsson 41357 Date St. Murrieta, CA 92562 Fax: (800) 474-6332 Email: jennifero@saberemail.com Website: saberfoundations.com

Construction and Remodeling Approved Contractor Inc. (619) 933-8306 Justin Charney 5173 Waring Rd. #86 San Diego, CA 92120 Email: jcharney@approvedcontractorinc. com Website: approvedcontractorinc.com Larry O'Dell Construction (619) 501-5252 Larry O'Dell P.O. Box 7799 San Diego, CA 92167 Fax: (619) 501-5252 Remodeling, restorations, repairs. License #398653 Matrix Construction Services (951) 493-0100 Annie Hathaway 1761 California Ave. Ste 101 Corona, CA 92881 Fax: (951) 493-4268 Email: ahathaway@matrixsvc.com Website: matrixsvc.com OneSource San Diego (858) 228-7036 Christine Winham-Rothwell P.O. Box 234132 Encinitas, CA 92023 Fax: (858) 657-0577 Email: christine@onesourcesd.com Website: onesourcesd.com Primeco Construction (760)390-3189 Kristin Dooley 220 Oceanside Blvd.

Oceanside, CA 92054 Email: kristin@primecoconstruction.com Website: primecoconstruction.com Workright Property Services Inc (858) 751-6312 Ken London 7837 Convoy Ct. Ste 200 San Diego, CA 92111 Fax: (858) 571-8463 Email: klondon@workright.net Website: workright.net January 2019 RentalOwner | 21

ÂŽ

Foundation Repair - Residential - Commercial - Field Evaluations - Deep Driven Steel Piles - Epoxy Crack Repair - Polyurethane Void Fill - Eco-Friendly - Financing Available - Lifetime Warranty

Helical Pile

Driven Pile

Construction Management

Electrical Contractors

Southern Cross Property Consultants (858) 395-8657 Matthew Boomhower 814 Morena Blvd. Ste 210 San Diego, CA 92110 Fax: (619) 291-4010 Email: matthew@southerncrosspc.com Website: southerncrosspc.com

Kennedy Electric (619) 582-6568 Thomas Kennedy P.O. Box 2368 La Mesa, CA 91943 Fax: (619) 704-3472 Email: info@tomkennedyelectric.com Website: tomkennedyelectric.com Please see our ad on page 23.

Data Capturing Software iSuite360 (800) 217-2169 Christopher Bair 17901 Von Karman Ave., Ste 600 Irvine, CA 92614 Email: christopher@isuite360.com Website: isuite360.com

Drain & Sewer Cleaning ASAP Drain Guys & Plumbing (760) 721-2904 James Richardson 999 Rancheros Dr. Ste B San Marcos, CA 92069 Email: james.r@asapguys.com Website: Asapdrainandplumbing.com

Deck Coating

Deck Coating Medrano Co. (619) 264-3434 Steve Morrison 4218 Market St. San Diego, CA 92102 Email: steve@medrano.co Website: medrano.com

Bonded Inc. (858) 576-8400

Developer of Apartments

LIC# 1003878 22 | RentalOwner January 2019

American Technologies Inc. (858) 530-2400 Lisa McCollough 8444 Miralani Dr. San Diego, CA 92126 Fax: (858) 530-2401 Email: Lisa.McCollough@ATIrestoration.com Website: atirestoration.com BELFOR USA Group, Inc. (858) 847-9886 Shannon Hurley 9060 Activity Rd. Ste A San Diego, CA 92126 Fax: (858) 847-9878 Email: shannon.hurley@us.belfor.com Website: belfor.com

Best Rate Repair (619) 229-0116 Jeff Mudd P.O. Box 600491 San Diego, CA 92160 Fax: (619) 229-0117 Email: info@best-rate-repair.com Website: best-rate-repair.com Wood Repairs, Termite Extermination

619-726-0052 info@ramjackpacific.com

911 Restoration of San Diego (858) 805-5864 Salome Darmon 4174 Sorrento Valley Blvd. Ste H San Diego, CA 92121 Fax: (858) 625-0004 Email: salome.sd@911restoration.com Website: 911restoration.com

Life Deck/Pacific Pebbles (619) 262-8600 Gil Koury 770 Gateway Center Dr. San Diego, CA 92102 Fax: (619) 262-8606 Email: gil.koury@lifedeck.com Website: lifedeck.com

Decks & Patios

Call The Experts!

Emergency Service Flood/ Fire

OliverMcMillan Foster LLC (619) 321-1111 Jeffrey Stauffer 733 8th Ave. San Diego, CA 92101 Fax: (619) 321-1234 Email: jstauffer@olivermcmillan.com Website: omlofts.com

Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Employment Agency The Phoenix Staffing (858) 799-0665 John Modlin 9655 Granite Ridge Dr. Ste 200 San Diego, CA 92123 Email: john@thephoenixstaffing.com Website: thephoenixstaffing.com

Energy Management TRC Energy Services (916) 962-7001 Lisa De Marco 527 Encinitas Blvd., Ste 103 Encinitas, CA 92024 Fax: (760) 436-7014 Email: lisa@demarcodesign.com Website: h-m-g.com San Diego Gas & Electric (619) 696-4318 Laura Welty 488 8th Ave., HQ08S2 San Diego, CA 92101 Email: lkwelty@semprautilities.com

Evictions

Website: sdge.com

Environmental: Asbestos/ Lead/ Mold Alliance Environmental Group, Inc. (877) 858-6220 Joe Mc Lean 8390 Juniper Creek Ln. San Diego, CA 92126 Fax: (619) 229-6143 Email: joemclean@alliance-enviro.com Website: alliance-enviro.com Central Valley Environmental San Diego (619) 838-4035 Allie Reeves 5575 Magnatron Blvd. Ste G San Diego, CA 92111 Email: allier@cvecorp.com Website: cvecorp.com Envirocheck (858) 952-6368 Clinton Burley 9550 Waples St. Ste 125 San Diego, CA 92121 Email: clint@envirocheck.com Website: envirocheck.com FACS (858) 247-1051 Karen Trapane 3111 Camino Del Rio North 435 San Diego, CA 92108 Email: Ktrapane@forensicanalytical.com Website: forensicanalytical.com Expert Management of Environmental Emergencies

Events Amazing Craft Workshops (619) 832-1278 Nathan Mohle 302 Washington St. #804 San Diego, CA 92103 Email: nate@wineandpaintapartments.com Website: amazingcraftworkshops.com

Complete Electrical Service and Installation

FastEvict.com Law Group (800) 686-8686 Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 Fax: (909) 889-3900 Email: fastevict21@fastevict.com Website: fastevict.com Kimball, Tirey & St. John LLP (619) 237-0457 Ted Kimball 7676 Hazard Center Dr. Ste 900 San Diego, CA 92108 Fax: (619) 237-0457 Email: info@kts-law.com Website: kts-law.com Attorneys-At-Law

Exterminators Lloyd Pest Control (800) 570-2847 David Hinrichs 1331 Morena Blvd., Ste 300 San Diego, CA 92110 Fax: (619) 275-2563 Email: david.hinrichs@lloydpest.com Website: badbugs.com

Financial Services 1031 Capital Solutions (949) 887-4627 Jason McMurtry 5531 Camcha De Golf Ste 201 Rancho Santa Fe, CA 92091 Email: jason@1031capitalsolutions.com Website: 1031capitalsolutions.com Edward Jones (619) 660-9060 Kasem Abdullah 2650 Jamacha Rd. Ste 131C El Cajon, CA 92019 Email: kasem.abdullah@edwardjones.com

No job is too small . . .

No problem is too large!

Apartment Property Specialists Experienced Professionals Competitive Prices Bonded & Insured Swift Response

License #: C10-516913

To reach us please call: 619.295.6568 (Coastal) 619.464.6568 (Inland) Email Address: kennedyelectric@cox.net Web Address: www.tomkennedyelectric.com

Take advantage of our monthly lighting and boom truck service.

PGIM Real Estate Finance (858) 275-5066 Lee Scott 600 B St. San Diego, CA 92101 Email: lee.scott@pgim.com Website: pgimref.com/real-estate-finance/ businesses-agency-lending.shtml Point Loma Credit Union (858) 243-7471 Adriana Brunner 9420 Farnham St. San Diego, CA 92123 Fax: (858) 495-7114 Website: plcu.com Woodbury Financial (619) 559-8164 Ryan Cullumber 7317 El Cajon Blvd.

La Mesa, CA 91942 Email: ryan.cullumber@gmail.com

Fire Equipment Sales & Service All County Fire, Inc (619) 284-4770 David Pulvers 3163 Adams Ave. San Diego, CA 92116 Email: dpulvers@allcountyfire.com Website: allcountyfire.com SSD Alarm (800) 888-0444 Jack Ellinthorpe 5540 Ruffin Rd. San Diego, CA 92123 Fax: (844) 256-5576 Email: jellinthorpe@ssdalarm.com Website: ssdalarm.com Symons Fire Protection 619-588-6364 Jamil Shamoon 12155 Paine Pl. Poway, CA 92064 Fax: (619) 588-6805 Email: jamil@symonsfp.com Website: symonsfp.com Telgian Corporation (877) 835-4426 Steve Goyette 10230 South 50th Pl. Phoenix, AZ 85044 Email: sgoyette@telgian.com Website: telgian.com WeSupplyIt.com (800) 541-3197 Jeff Miller 3840 Oceanic Dr., Ste 511 Oceanside, CA 92056 Fax: (877) 774-4717 Email: Jmiller@WeSupplyIt.com Website: WeSupplyIt.com

Fitness Equipment & Sales Advanced Exercise (858) 205-5800 Mario Rodriguez 5104 Bloch St. San Diego, CA 92122 Email: mrodriguez@advancedexercise.com Website: advancedexercise.com

January 2019 RentalOwner | 23

24 | RentalOwner January 2019

Opti-Fit (619) 822-7370 Jason Golec P.O. Box 6716 Folsom, CA 95763 Email: jgolec@opti-fit.com Website: opti-fit.com

Shaw Industries, Inc (619) 886-2179 Rolland Gerhardt P.O. Box 2128 Maildrop 072-05 Dalton, GA 30722 Fax: (888) 407-9369 Website: shawpropertysolutions.com

Technogym (201) 247-5735 Evan Balter 700 Route 46 East Fairfield, NJ 7004 Email: ebalter@technogym.com Website: technogym.com

Tarkett (440) 248-4756 Gary Steigerwald 30000 Aurora Rd. Solon, OH 44139 Email: gary.steigerwald@tarkett.com Website: tarkettna.com

Flood Damage

Urban Surfaces (951) 738-9301 Shelly Haffner 1121 Olympic Dr. Corona, CA 92881 Email: shelly@urbansurfaces.com Website: urbansurfaces.com

Citiwide Restoration (858) 231-2801 Jerry Gallagher 18013 Cabela Dr. San Diego, CA 92127 Email: citiwidejerry@yahoo.com Generation Contracting & Emergency Services, Inc. (858) 679-9928 Etta Smith 13685 Stowe Dr. Ste B Poway, CA 92064 Fax: (858) 679-9948 Email: etta@generationcontracting.com Website: generationcontracting.com Emergency Services

Floor Coverings

Bonded Inc. (858) 576-8400

Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Furniture Rentals Brook Furniture Rental (858) 271-0107 Sophia Ornelas 8138 Miramar Rd. San Diego, CA 92126 Fax: (858) 549-7254 Email: sornelas@bfr.com Website: bfr.com Cort Furniture Rental (858) 549-0800 Aimee Palmer 8288 Miramar Rd. San Diego, CA 92126 Fax: (858) 549-2423 Email: Aimee.Palmer@cort.com Website: cort.com

Furniture Sales Crowning Touch Installations (760) 224-4555 Richard Tyner 603 Seagaze Dr. #501 Oceanside, CA 92054 Fax: (760) 859-3330 Email: richardtyner@sbcglobal.net Website: crowningtouchinstall.com

Garage Door and Repairs Garage Door Medics (619) 363-7667 Kimberly Parker 4954 Naples Pl. San Diego, CA 92110 Email: kimberly@gdmedics.com Website: GDMedics.com

Gates Controlled Entry Specialists, Inc. (619) 670-8100 Michael Chism 10463 Austin Dr. Ste C Spring Valley, CA 91978 Email: mike@ces-ca.com Website: cesaccess.com

Gifts Markably (619)485-3700 Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions

Cali Bamboo (858) 754-0444 Nick Reed 6675 Mesa Ridge Rd. Ste 100 San Diego, CA 92121 Email: nreed@calibamboo.com Website: calibamboo.com Resource Floors, Inc. (858) 444-1260 Tauna Rodarte 9881 Carroll Centre Rd. San Diego, CA 92126 Fax: (858) 444-1261 Email: tauna@resourcefloors.com Seamless Flooring, LLC (858) 257-2586 Diana DeLaRosa 9080 Activity Rd. Ste A San Diego, CA 92126 Email: diana@seamlessflooring.com Website: seamlessflooring.com

January 2019 RentalOwner | 25

General Contractors

Human Resources

FSI Construction (972) 880-5171 Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 Email: kelly@fsiconstruction.com Website: fsiconstruction.com

San Diego Employers Assoc.

(858) 505-0024 Chris Bryant 8799 Balboa Ave., Ste 270 San Diego, CA 92123 Email: cbryant@sdeahr.org

Har-Bro Construction & Consulting, Inc. (619) 398-0200 David Lopez 455 54th St., Ste 101 San Diego, CA 92114 Fax: (619) 398-0201 Email: david.lopez@harbro.com Website: harbro.com

Willis Insurance Services of California (858) 678-2121 Matt Nicholas 4250 Excecutive Square Ste 900 La Jolla, CA 92037 Email: matt.nicholas@willis.com Website: wwillis.com

Larry O'Dell Construction (619) 501-5252 Larry O'Dell P.O. Box 7799 San Diego, CA 92167 Fax: (619) 501-5252 Carpentry, plumbing, repairs, painting.

Window and door installation. License #398653

Heating & Air Conditioning Air Temperature Specialists (888) 588-1602 Charles Gayden 26820 Adams Ave. Ste 100 Murrieta, CA 92562 Fax: (951) 894-6832 Email: chuckg@airtempsd.com Website: airtemperaturespecialist.com Sam's Heating and Air Conditioning, Inc. (619) 697-9824 Sam Kogan 7204 Bobhird Dr. San Diego, CA 92119 Fax: (619) 697-1668 Email: samsair@cox.net Website: heatingandairsandiego.com

Successful Solutions, LLC (619) 460-9433 David Nagy 8787 Complex Dr., Ste 410 San Diego, CA 92123 Fax: (619) 460-9555 Website: successfulsolutions.com

Insurance

Farmers Insurance McWhirter Agency (619) 463-7320 Amber McWhirter-Griffith 8911 LaMesa Blvd. Ste 204 La Mesa, CA 91942 Fax: (619) 463-7344 Email: amber@farmerssandiego.net Website: farmersagent.com/amcwhirter

State Farm Insurance- Hollie Allen (619) 482-8800 1924 East Palomar St. Chula Vista, CA 91913 Website: insuringsandiego.com

Insurance Adjuster The Greenspan Co./Adjusters International (760) 405-4139 KC Cullum 11665 Avena Pl Ste 208 San Diego, CA 92128 Fax: (760) 405-4139 Email: kc@greenspan.com Website: greenspan.com

Internet Advertising Service Apartments.com (888) 658-7368 Diana Peek 1331 L St. NW Washington, DC 20005 Fax: (312) 601-6256 Email: dpeek@costar.com Website: apartments.com

Ives Insurance Services, Inc. (619) 224-5337 Rob Tartre 2850 Womble Rd., Ste 103 San Diego, CA 92106 Email: robert@ivesins.com Website: ivesins.com Renters Legal Liability (801) 928-7015 Ryan Daines 60 S 600 E #100 Salt Lake City, UT 84102 Fax: (801) 606-2838 Email: ryan@rllinsure.com Website: rllinsure.com

WebListers LLC (800) 784-2155 Shawn Donald 3245 University Ave. #1625 San Diego, CA 92104 Fax: (619) 202-0226 Email: shawn@weblisters.com Website: weblisters.com

Snapp & Associates Insurance Services, Inc. (619) 908-3100 Brent Walla 438 Camino Del Rio #112 San Diego, CA 92108 Fax: (619) 908-3110 Email: brentw@snappins.com Website: snappins.com

Internet Marketing ApartmentSEO (562) 448-8735 Liza Kawamura 100 W. Broadway Ste 425 Long Beach, CA 90802 Email: liza@apartmentseo.com Website: apartmentseo.com

Internet Service Provider Aletho Technologies (877) 226-0355 Timothy Phillips 9557 Caminito Tirada San Diego, CA 92126 Email: tim@alethotech.com Website: alethotech.com

Janitorial & Cleaning Services Aztec Landscaping Inc. (619) 464-3303 Robert Aguilar 7980 Lemon Grove Way Lemon Grove, CA 91945 Fax: (619) 460-1106 Email: robert@azteclandscaping.com Website: azteclandscaping.com Landscape maintenance, tree, janitorial service

26 | RentalOwner January 2019 PCCW_DIR_2014.indd 1

5/16/14 10:43 AM

City Wide Cleaning Services, Inc 619 938 2600 Hojjat (Tom) Tamar 9320 Willowgrove Ave., Ste F Santee, CA 92071 Email: tomt@cwps-ca.us DAPA Janitorial Services 619-221-9292 John Koch 302 Washington St. San Diego, CA 92103 Fax: 619-221-9250 Email: jerry@dapajanitorial.com Website: dapajanitorial.com GMI Cleaning-Security (858) 244-7860 Paul Greenland 8001 Vickers St. San Diego, CA 92111 Email: pgreenland@gmiweb.com Website: gmiweb.com

Landscape Maintenance & Service A Plus Tree Care, Inc. (866) 815-2525 Sarah Gaskin 1900 Bates Ave. Ste L Concord, CA 94520 Email: sarah@aplustree.com Website: aplustree.com Aztec Landscaping Inc. (619) 464-3303 Robert Aguilar 7980 Lemon Grove Way Lemon Grove, CA 91945 Fax: (619) 460-1106 Email: robert@azteclandscaping.com Website: azteclandscaping.com Landscape maintenance, tree, janitorial service BrightView (858) 208-6394 Lexi Deluca 6218 Fairmount Ave. San Diego, CA 92121 Fax: (619) 281-2952 Email: Lexi.deluca@brightview.com Website: brightview.com

Landscapes USA (619) 458-8055 David Wardlow 9164 Rehco Rd. San Diego, CA 92121 Email: dave@landscapesusa.com Liberty Landscaping, Inc. (951)683-2999 Boris Tsvayner 5212 El Rivino Rd. Riverside, CA 92509 Fax: (951)683-2591 Email: Boris@LibertyLandscaping.com Website: LibertyLandscaping.com M. C. Contracting Service (619) 282-3083 Mark Covarrubias 4626 30th St. San Diego, CA 92116 Fax: (619) 283-4016 Email: office@covaoffice.com MSE Landscape Professionals, Inc. (760) 743-4127 Mike Seymour P.O. Box 461982 Escondido, CA 92046 Fax: (760) 743-2417 Email: mike@mselandscape.com Website: mselandscape.com New Way Landscape and Tree Service (858) 505-8300 Kathryn De Jong 7485 Ronson Rd. San Diego, CA 92111 Fax: (858) 505-8305 Email: kdejong@newwaypro.com Website: newwaypro.com

Pacific Green Landscape, Inc. (619) 390-9962 Melanie Krogman 8834 Wintergardens Blvd.

Lakeside, CA 92040 Fax: (619) 390-0865 Email: melanie@pacificgreenlandscape.com Website: pacificgreenlandscape.com

Leak Detection ASAP Drain Guys & Plumbing (760) 721-2904 James Richardson 999 Rancheros Dr. Ste B San Marcos, CA 92069 Email: james.r@asapguys.com Website: Asapdrainandplumbing.com Triple Plus LTD (844)729-8775 Michael Isakov 5 Hamada St. P.O.B 507 Yokneam, Outside USA 2069200 Email: michael.isakov@tripleplus.io Website: tripleplus.io

Lenders Chase Commercial Term Lending (619) 464-0573 Kristy Blair 5505 Grossmont Center Dr. 2nd floor Mail Code CA24645 La Mesa, CA 91941 Fax: (619) 464-2070 Email: kristy.blair@chase.com Website: chase.com/mfl Chase Multifamily Lending-Kristy Blair.

Please see our ad on page 19.

Luther Burbank Savings (619) 405-9961 514 Via de la Valle Ste 203 Solana Beach, CA 92075 Website: lutherburbanksavings.com

Christian Landscape Company (619) 291-8678 Randy Eggle P.O. Box 33266 San Diego, CA 92163 Fax: (619) 291-3242 Email: info@christianlandscapeco.com Website: christianlandscapeco.com LaBahn's Landscaping (619) 579-9151 Joanna LaBahn-Cornett 856 Fesler St. El Cajon, CA 92020 Fax: (619) 461-0814 Email: jlabahn@labahns.com Website: labahns.com Landcare Logic (858) 560-8555 Jalin Gerber 4925 Market St. San Diego, CA 92102 Fax: (858) 560-0340 Email: jalin@landcarelogic.com Website: landcarelogic.com

January 2019 RentalOwner | 27

Locksmith Kern Key Services (619) 341-3505 Julie Kern 7710 Hazard Center Dr. Ste E-419 San Diego, CA 92108 Fax: (619) 671-5877 Email: orders@kernkey.com Residential and Commercial LockSmith

Maintenance & Repair Generation Contracting & Emergency Services, Inc. (858) 679-9928 Etta Smith 13685 Stowe Dr. Ste B Poway, CA 92064 Fax: (858) 679-9948 Email: etta@generationcontracting.com Website: generationcontracting.com Larry O'Dell Construction (619) 501-5252 Larry O'Dell P.O. Box 7799 San Diego, CA 92167 Fax: (619) 501-5252 Remodeling, restorations, repairs. License #398653

FACS (858) 247-1051 Karen Trapane 3111 Camino Del Rio North 435 San Diego, CA 92108 Email: Ktrapane@forensicanalytical.com Website: forensicanalytical.com Expert Management of Environmental Emergencies

Website: sherwin-williams.com

Generation Contracting & Emergency Services, Inc. (858) 679-9928 Etta Smith 13685 Stowe Dr. Ste B Poway, CA 92064 Fax: (858) 679-9948 Email: etta@generationcontracting.com Website: generationcontracting.com Emergency Services

Painting

Moving Services

Citiwide Restoration (858) 231-2801 Jerry Gallagher 18013 Cabela Dr. San Diego, CA 92127 Email: citiwidejerry@yahoo.com

Priority Moving (858) 689-2525 James Lovejoy 12270 World Trade Dr., Ste 102 San Diego, CA 92128 Fax: (858) 689-2385 Email: info@prioritymoving.com Website: prioritymoving.com

PCC Trip Hazard Removal (760) 658-6116 Jonathan Ames 320 State Pl. Escondido, CA 92029 Email: jonathan@pcctriphazardremoval. com Website: pcctriphazardremoval.com

Republic Moving & Storage (619) 591-0070 Gary Bell 2311 Boswell Rd. Ste 5 Chula Vista, CA 91914 Fax: (619) 591-0080 Email: gbell@republicmoving.com

Maintenance Supply

Mystery Shopping

HD Supply Facilities Maintenance (760) 809-1470 Tashi Maldonado P.O. Box 4945 Orlando, FL 32802 Fax: (858) 831-2497 Email: tashi.maldonado@hdsupply.com Website: hdsupply.com

Ellis, Partners in Management Solutions (972) 256-3767 Joanna Ellis 1333 Corporate Dr., Ste 266 Irving, TX 75038 Fax: (972) 258-7711 Email: jellis@epmsonline.com Website: epmsonline.com

Wilmar 909-203-9801 David Parnell 7417 Larsen Bay St. Eastvale, CA 92880 Fax: (800) 220-3291 Email: david.parnell@wilmar.com Website: wilmar.com

Odor Control

Market Research

Paint Manufacturers & Supplies

ALN Apartment Data, Inc (800) 643-6416 Jordan Brooks 2611 Westgrove Dr., Ste 104 Carlton, TX 75003 Email: jordan@alndata.com Website: alndata.com

Dunn-Edwards Corporation (800) 733-3866 Julie Myers 5250 Jackson Dr., Ste 100 La Mesa, CA 91941 Fax: (619) 460-7562 Email: julie.myers@dunnedwards.com Website: dunnedwards.com The Number 1 Choice of Painting Professionals

Mold Inspections & Remediation Citiwide Restoration (858) 231-2801 Jerry Gallagher 18013 Cabela Dr. San Diego, CA 92127 Email: citiwidejerry@yahoo.com

28 | RentalOwner January 2019

NonScents Pro (858) 291-0132 Mason Smith 5013 E Washington St. Ste 100 Phoenix, AZ 85034 Email: masonsmith@nonscentspro.com Website: nonscentspro.com

Sherwin-Williams Co. (858) 496-8925 Sunny Patel 4747 Viewridge Ave. Ste 100 San Diego, CA 92123 Fax: (858) 496-8929 Email: sundeepkumar.patel@sherwin.com

Vista Paint Corporation (619) 277-6778 Julie Fletcher 2020 E Orangethorpe Ave. Fullerton, CA 92831 Email: jfletcher@vistapaint.com Website: vistapaint.com CertaPro Painters (760) 580-3091 Sandy Brians 912 South Andreasan Dr. Ste 106 Escondido, CA 92029 Fax: (760) 735-6403 Email: sbrians@certapro.com Website: certapro.com

DONE-RITE PAINTING INC. (619) 977-0241 Glen Giles 7959 Eastridge Dr. La Mesa, CA 91941 Fax: (619) 464-1113 Email: doneritepaint@gmcil.com Website: doneritepainting.com Dynamix Painting, Inc. (760) 787-0269 Ted Sutherland P.O. Box 23848 San Diego, CA 92193 Fax: (760) 787-0268 Email: dynamix-painting@cox.net General Coatings Corporation (858) 587-1277 Todd Seaboch 6711 Nancy Ridge Dr. San Diego, CA 92121 Fax: (858) 587-2122 Email: tseaboch@gencoat.com Website: gencoat.com Jana Harris Painting Inc. (619) 917-9037 Jana Harris P.O. Box 21323 El Cajon, CA 92021 Fax: (619) 334-0168 Email: janahpainting@gmail.com Pilot Painting and Construction (714) 229-5900 Kim Erlenwein P.O. Box 25603 Anaheim, CA 92825 Email: kim@pilotpainting.com Pro-Tech Painting Company (858) 527-0200 Chris Cena 7566 Trade St. San Diego, CA 92121 Fax: (858) 527-0220 Email: chris@pro-techpainting.com Website: pro-techpainting.com

Parking Enforcement Reliant Parking Solutions (888) 977-6848 Kevin Wexler P.O. Box 130004 Carlsbad, CA 92013 Email: kevin@reliantparking.com Website: reliantparking.com

Paving Maintenance Eagle Paving (858) 486-6400 Tracy Falduti 13915 Danielson St. Ste 201 Poway, CA 92064 Fax: (858) 486-6402 Email: info@eaglepaving.us Website: eaglepaving.us

Pest Control Corky's Pest Control (800) 901-1102 Stephanie Croes 909 Rancheros Dr. San Marcos, CA 92069 Fax: (760) 432-9465 Email: stephanie.crognale@ corkyspestcontrol.com Website: corkyspest.com Dewey Pest Control (760) 744-3173 Jack Harris 1370 Grand Ave. San Marcos, CA 92078 Fax: (760) 744-5985 Website: deweypest.com Innovative Pest Solutions (800) 871-9878 Jeff Stafford P.O.Box 927 Vista, CA 92085 Fax: (760) 758-3969 Email: jeff@birdsolutions.com Website: innovativepestsolutions.com

Mega Western Sales (310) 323-7900 Lisa Munson 6861 Walker St. La Palma, CA 90623 Email: lmunson@megawestern.com Website: megawestern.com Pacific Drain and Plumbing (760) 436-8600 Vince Piccarelli 1330 Park Center Dr. #101 Vista, CA 92081 Fax: (760) 476-0090 Email: vince@arrowpipeline.com Website: pacificdrain.com Southwest Environmental, Inc (800) 307-5700 John Weber 11545 Sorrento Valley Rd. Ste 315 San Diego, CA 92121 Fax: (858) 576-9018 Email: jweber@swe-inc.com Website: swe-inc.com

Plumbing Fixtures Ferguson Enterprises (888) 334-0004 Rob Sherman 2750 S Towne Ave. Pomona, CA 91766 Fax: (909) 364-8263 Email: rob.sherman@ferguson.com Website: ferguson.com

Pool Furniture Texacraft (800) 327-1541 Laura Shurter 603 E Fort King St. Ocala, FL 34471 Fax: (352) 368-2471 Email: lshurter@winstoncontract.com

Pool Maintenance & Refacing

Terminix Commercial (619) 861-9534 Michel Seechrist 4850 Pacific Highway #100 San Diego, CA 92111 Fax: (858) 292-3934 Email: mseechrist@terminix.com

Gardner Outdoor and Pool Remodeling (619) 593-8880 Misty Wessels 801 Gable Way El Cajon, CA 92020 Fax: (619) 596-8886 Email: mistyw@gardnerpoolplastering.com Website: gardnerpoolplastering.com

PGS

Power Washing

AEI Corporation (949) 474-3070 Lori Hemighaus P.O. Box 16097 Irvine, CA 92623 Fax: (949) 474-0559 Email: lhemighaus@aeicorporation.com Website: aeicorporation.com

Aztec Landscaping Inc. (619) 464-3303 Robert Aguilar 7980 Lemon Grove Way Lemon Grove, CA 91945 Fax: (619) 460-1106 Email: robert@azteclandscaping.com Website: azteclandscaping.com Landscape maintenance, tree, janitorial service

Plumbing ASAP Drain Guys & Plumbing (760) 721-2904 James Richardson 999 Rancheros Dr. Ste B San Marcos, CA 92069 Email: james.r@asapguys.com Website: Asapdrainandplumbing.com

Promotional/Logo Products Markably (619)485-3700 Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions

Property Management Wakeland Housing & Development (619) 235-2296 Kristine Donaldson 1230 Columbia St. Ste 950 San Diego, CA 92101 Fax: (619) 235-5386 Email: kdonaldson@wakelandhdc.com Website: wakelandhdc.com

Property Management Personnel BG Multifamily (619) 379-7874 Jay Lopeman 7416 Arucauna Ct. San Diego, CA 92129 Email: jlopeman@bgmultifamily.com Website: bgmultifamily.com Career Strategies (619) 640-2250 Nik Schultz 5030 Camino De La Siesta Ste 320 San Diego, CA 92108 Fax: (619) 640-2251 Email: nik@csi4jobs.com Website: csi4jobs.com Go-Staff, Inc. (858) 292-8562 Scott Crumrine 8798 Complex Dr. San Diego, CA 92123 Fax: (858) 292-0230 Email: scott@go-staff.com Website: go-staff.com Link Staffing Services (858) 874-3334 Keith Mayes 8303 Clairemont Mesa Blvd. #201 San Diego, CA 92111 Fax: (858) 874-3338 Email: Kmayes@linkstaffing.com Website: linkstaffing.com NPM Staffing (619) 804-2554 Caroline Nicol 9665 Chesapeake Dr. Ste 455 San Diego, CA 92123 Email: cnicol@npmstaffing.com Website: npmstaffing.com The Phoenix Staffing (858) 799-0665 John Modlin 9655 Granite Ridge Dr. Ste 200 San Diego, CA 92123 Email: john@thephoenixstaffing.com Website: thephoenixstaffing.com Rising above the Rest.

Property Management Software AppFolio (866) 648-1536 Stephanie Vernon 50 Castilian Dr. Goleta, CA 93117 Email: stephanie.vernon@appfolio.com Website: appfolio.com

January 2019 RentalOwner | 29

Entrata (949) 281-7293 Jesse Knight 4205 Chapel Ridge Rd. Lehi, UT 84043 Email: jknight@entrata.com Website: entrata.com Property Matrix (800) 795-4100 Nick Hart 6041 Bristol Pkwy Ste 200 Culver City, CA 90230 Email: sales@propertymatrix.com Website: propertymatrix.com ResMan (972) 349-1406 Catherine Rodriguez 2901 Dallas Pkwy Ste 200 Plano, TX 75093 Email: catherine.rodriguez@myresman.com Website: myresman.com Yardi Systems (805) 699-2040 Jill Habrich 430 S. Fairview Ave. Goleta, CA 93117 Fax: (805) 699-2044 Email: jill.habrich@yardi.com Website: yardi.com

Real Estate

Refuse Removal

ACI Apartments Office (619) 299-3000 Chuck Hoffman 2635 Camino Del Rio South, #300 San Diego, CA 92108 Fax: (619) 299-8536 Email: chuckhoffman@aciapartments.com Website: acicommercial.com

Dependable Disposal & Recycling (619) 460-3551 Sonia Serrano P.O. Box 1639 Spring Valley, CA 91979 Fax: Email: sserrano@burnsandsons.com Website: ddandr.com

Real Property Advisors (707) 573-9273 Craig Saxon 6570 Oakmont Dr., Ste 110 Santa Rosa, CA 95409 Fax: (866) 524-0442 Email: csaxon@rpadvisors.com Website: rpnnn.com

Republic Services Co. (760) 508-5119 Hilary Castro 8364 Clairemont Mesa Blvd.

San Diego, CA 92111 Fax: (858) 576-5772 Email: hcastro2@republicservices.com Website: disposal.com

SVN Vanguard (619) 658-1113 Jorge Jimenez 610 West Ash St. Ste 901 San Diego, CA 92101 Fax: (619) 658-1196 Email: jjimenez@svn.com Website: svnvanguard.com

Valet Living (813) 248-1327 Briana Sellers 100 S. Ashley Dr. Ste 700 Tampa, FL 33602 Fax: (813) 549-7486 Email: Briana.Sellers@valetliving.com Website: valetliving.com

Voit Real Estate Services (858) 453-0505 Robert Vallera 4180 La Jolla Village Dr., Ste 100 La Jolla, CA 92037 Fax: (858) 408-3976 Email: rvallera@voitco.com Website: voitco.com

Waste Management (619) 596-5100 Brian Branch 1001 West Bradley Ave. El Cajon, CA 92020 Fax: (619) 596-5175 Email: bbranch@wm.com

Bad Odors Costing You Rental Income?

Remote Video Monitoring Best Security & Fire Products (760) 781-5700 Mark Mahaffey 743 W. 4th Ave. Escondido, CA 92025 Email: mark@bestsecurityproducts.com Website: bestsecurityproducts.com

Renovations & Remodeling AAA Refinishing Corp.

(800) 456-1492 David Bernal 2114 Floyd St. Burbank, CA 91504 Fax: (818) 565-9595 Email: davebernal@aaarefinishing.com Website: aaarefinishing.com Interstate Restoration Group (714) 978-6400 Jeff Mandell 1275 N Grove St. Anaheim, CA 92806 Fax: (714) 602-1260 Email: jmandell@interstaterestoration.com

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858-291-0132 www.NonScentsPro.com 30 | RentalOwner January 2019

Larry O'Dell Construction (619) 501-5252 Larry O'Dell P.O. Box 7799 San Diego, CA 92167 Fax: (619) 501-5252 Construction, preventative maintenance, restorations, and repairs. License #398653

McMillin Contracting Services (619) 401-7000 Patrick McMillin 1050 Pioneer Way Ste F El Cajon, CA 92020 Fax: (619) 792-1270 Email: pat@mcmillincontracting.com Website: mcmillincontracting.com One Call Construction Services, LLC. (602) 558-6485 Sheila Colwell 13771 N. Fountain Hills Blvd. Ste 114-304 Fountain Hills, AZ 85268 Fax: (602) 325-0192 Email: Sheila@OneCallArizona.com Website: OneCallConstructionService.com.

Renters Insurance Assurant Specialty Property (760) 936-5757 Patrick Regan 3160 Toopal Dr. Oceanside, CA 92058 Fax: (973) 992-8770 Email: clientsupport@assurant.com Website: assurantresidentsolutions.com ePremium Insurance (949) 370-7368 Ann Padgett 4770 Duke Dr., Ste. 200 Mason, OH 45040 Email: apadgett@epremiuminsurance.com Website: epremiuminsurance.com

Repiping Advanced Pipe, Restoration & Repipe (888) 445-8720 Sev Atanasov 3062 Crown Valley Pkwy Ste B #442 Laguna Niguel, CA 92677 Email: sev@advancedrepipe.com Website: advancedrepipe.com

Resident Retention SatisFacts Research (866) 655-1490 Chantal Kazandjian 909 N. Sepulveda Blvd., 11th floor El Segundo, CA 90245 Email: ckazandjian@satisfacts.com Website: SatisFacts.com

Roofing A-1 All American Roofing Company (858) 537-5177 Michael McConnell 7414 Trade St. San Diego, CA 92121 Fax: (858) 537-3401 Email: mmcconnell1@sbcglobal.net Website: americanroofco.com Commercial & Industrial Roofing (619) 465-3737 Barry Turnour 9239 Olive Dr. Spring Valley, CA 91977 Fax: (619) 465-8578 Email: barry@ciroofing.com Website: ciroofing.com

Diamond Roofing (619) 295-3110 Courtney Moore 4901 Morena Blvd. #1001 San Diego, CA 92117 Email: courtney@diamondroofingsd.com DILS Roofing & Exteriors (760) 727-6000 Brent Dils 2230 La Mirada Dr., #A Vista, CA 92081 Fax: (760) 727-7154 Email: brent.dilsroofing@gmail.com Website: dilsroofing.com Eberhard Benton Roofing Co. (619) 291-6340 Dave Recker 3691 Hancock St. San Diego, CA 92110 Fax: (619) 681-1144 Email: drecker@eberhardco.com Website: eberhardco.com Preman Roofing/Solar (619) 276-1700 Robert Aviles 875 34th St. San Diego, CA 92102 Fax: (619) 276-1703 Email: Robert@PremanRoofing.com Website: premanroofing.com Premium Roof Services, Inc. (619) 239-8880 Deborah Cesena 659 Grand Ave. Spring Valley, CA 91977 Fax: (619) 239-8885 Email: admin@premiumroofservices.com Website: premiumroofservices.com Roofing Specialists of San Diego (858) 922-5903 Eric Richardson 7905 Silverton Ave. #112 Unit #112 San Diego, CA 92126 Email: roofingspecialistsofsandiego@gmail. com Website: roofingspecialistsofsandiego.com RSI Roofing & Solar (858) 278-7200 Melanie Bamba 8285 Buckhorn St. San Diego, CA 92111 Fax: (858) 278-7203 Email: mbamba@thinkrsi.com Website: thinkrsi.com Sully-Jones Roofing (800) 611-3110 Ryan Wells 1528 Pioneer Way El Cajon, CA 92020 Fax: (619) 444-9341 Email: rwells@sully-jones.com Website: sully-jones.com

Security Guard Patrol Bald Eagle Security Services, Inc. (619) 230-0022 Dmitriy Todorov P.O. Box 131350 San Diego, CA 92170 Fax: (619) 230-6610 Email: dmitriyt@baldeaglesecurity.com Website: baldeaglesecurity.com

Bastion Security (800) 783-5700 David Raske 15618 SW 72nd Ave. Portland, OR 97224 Email: draske@bastionsecurity.com Website: bastionsecurity.com With Bastion Security, You're Covered

Brothers in Arms Security (844) 458-1021 Dennis Ruff 830 E. Vista Way Ste 216 Vista, CA 92084 Email: dennisruff@brothersinarmssecurity. com Website: brothersinarmssecurity.com Signal 88 Security of San Diego (619) 363-SAFE (7233) Jackie Aguilar-Montalban 2220 Otay Lakes Rd. Ste 502-81 Chula Vista, CA 91915 Fax: (619) 363-8832 Email: jackie.am@signal88.com Website: signal88.com/san-diego-ca

Security Services Bastion Security (800) 783-5700 David Raske 15618 SW 72nd Ave. Portland, OR 97224 Email: draske@bastionsecurity.com Website: bastionsecurity.com With Bastion Security, You're Covered

California Safety Agency (866) 996-6990 Darrell Cowan 9312 Carlton Hills Blvd.

Santee, CA 92071 Fax: (714) 784-7628 Email: dcowan@csapatrol.com Website: csapatrol.com City Wide Protection Services, Inc (619) 938-2333 Hojjat (Tom) Tamar 9320 Willowgrove Ave., Ste F Santee, CA 92071 Fax: (619) 938-2341 Email: tomt@cwps-ca.us Website: sandiegosecurityguards.com JDS Security (619) 781-8694 Danny Garcia 1075 Bay Blvd. Ste C&D Chula Vista, CA 91911 Fax: (619) 996-2224 Email: jds@jdssecurity.com Website: jdssecurity.com

January 2019 RentalOwner | 31

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RBW Security (619) 255-7626 David Muhammad 6601 Imperial Ave. San Diego, CA 92114 Fax: (619) 876-5332 Email: dmuhammad.rbw@gmail.com Website: rbwsecurity.com Security First (619) 243-3992 Lance Ruiz 1283 E Main St. Ste 212 El Cajon, CA 92021 Fax: (619) 243-3997 Email: lance@securityandpatrol.com Website: securityandpatrol.com Stealth Monitoring (214) 341-0123 Jamie Lynch 15182 Marsh Ln. Dallas, TX 75001 Email: jlynch@stealthmonitoring.com

Seismic Retrofit Optimum Seismic (323) 605-0000 Ali Sahabi 5508 S Santa Fe Ave. Vernon, CA 90058 Email: asahabi@optimumseismic.com Website: optimumseismic.com

Sewer & Drain Line Video ASAP Drain Guys & Plumbing (760) 721-2904 James Richardson 999 Rancheros Dr. Ste B San Marcos, CA 92069 Email: james.r@asapguys.com Website: Asapdrainandplumbing.com Cable, Pipe & Leak Detection, Inc. (619) 873-1530 Brad Belus 1483 N Second St. Ste 201 El Cajon, CA 92021 Fax: (619) 873-1536 Email: bbelus@cpldetection.com Website: cpldetection.com

Signs and Banners Markably (619)485-3700 Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions Sign Bracket Store (888) 919-7446 John Schulz 6056 Corte Del Cedro Carlsbad, CA 92011 Email: johns@signbracketstore.com Website: hooksandlattice.com United Design Group (619) 490-6173 John Panuzzo P.O. Box 370916 San Diego, CA 92137 Email: jpanuzzo@udgprojects.com Website: udgprojects.com

Smoke Free Housing

Telephone Services

American Lung Association (619) 297-3901 2020 Camino Del Rio North Ste 200 San Diego, CA 92108

Cox Communications-San Diego Accts (858) 836-7582 Isabel Smith 5887 Copley Dr. San Diego, CA 92111 Fax: (877) 873-0942 Email: isabel.smith@cox.com Website: cox.com

Software RealPage, Inc. (877) 325-7243 Stacey Blackwell 2201 Lakeside Blvd.

Richardson, TX 75082 Fax: (972) 820-3383 Email: stacey.blackwell@realpage.com Website: realpage.com

Storage Park Locker (559) 722-5068 Bernardo Gutierrez 1175 Shaw Ave., Unit 104 Clovis, CA 93612 Email: bernardo@parklocker.mx Website: parklocker.us

Submetering / Billing Services American Sub-Meters, Inc. dba California Sub-Meters 858-571-8999 Monique Manning 10095 Scripps Ranch Ct., Ste A San Diego, CA 92131 Email: Monique@calsubmeter.com Website: CalSubMeter.com Conservice Utility Billing & Mgmt (602) 481-7440 John Dorsey 99 E. 700 S Logan, UT 84321 Fax: (435) 514-6577 Email: johnd@conservice.com Website: conservice.com Guardian Water & Power 877-291-3141 Chris Apostolos 1904 Market St. San Diego, CA 92102 Email: capostolos@guardianwp.com Website: guardianwp.com Livable (877) 789-6027 Daniel Sharabi P.O. Box 475852 San Francisco, CA 94147 Email: daniel@livable.com Website: livable.com Minol USA 888-766-1253 Teresa Lopez 15280 Addison Rd. #100 Addison, TX 75001 Email: tlopez@minolus.com Website: minolusa.com Multifamily Utility Company (800) 266-0968 Brian Stone 4850 Pacific Hwy Ste 200 San Diego, CA 92110 Fax: (800) 329-2571 Email: bstone@multifamilyutility.com Website: multifamilyutility.com

Tenant Screening CIC (800) 288-4757 Dan Firestone 3675 Crestwood Pkwy, Ste 270 Duluth, GA 30096 Email: dan@cicreports.com Website: cicreports.com InfoLink Resident Screening (866) 239-5831 Website: sdinfolink.wordpress.com Moco Inc. (800) 814-8213 Megan McCormick 219 E. Garfield Ste. 600 Seattle, WA 98102 Fax: (800) 257-8893 Email: mmccormick@moco-inc.com Website: moco-inc.com

Termite Control & Repair Best Rate Repair (619) 229-0116 Jeff Mudd P.O. Box 600491 San Diego, CA 92160 Fax: (619) 229-0117 Email: info@best-rate-repair.com Website: best-rate-repair.com Wood Repairs, Termite Extermination

Towing Services S & S Towing (619) 818-3648 Sonya DeFreitas-Metcalf 3990 Hicock St., Ste A2 San Diego, CA 92110 Email: sonyametcalf@51strategies.com Website: SandSTowing.org Western Towing (619) 297-8697 Denise Thompson 4370 Pacific Highway San Diego, CA 92110 Fax: (619) 296-2822 Email: deniset@westerntowing.com Website: westerntowing.com

Trauma Scene Clean Up Bio-One San Diego 858-939-9985 Nathan Plett 9187 Clairemont Mesa Blvd. #6 San Diego, CA 92123 Email: nplett@bioonesd.com Website: bioonesd.com

January 2019 RentalOwner | 33

Tree Services Arborwell (888) 969-8733 Ryan Dooley 2337 American Ave. Hayward, CA 94545 Email: rdooley@arborwell.com Website: arborwell.com Aztec Landscaping Inc. (619) 464-3303 Robert Aguilar 7980 Lemon Grove Way Lemon Grove, CA 91945 Fax: (619) 460-1106 Email: robert@azteclandscaping.com Website: azteclandscaping.com Landscape maintenance, tree, janitorial service

Generation Contracting & Emergency Services, Inc. (858) 679-9928 Etta Smith 13685 Stowe Dr. Ste B Poway, CA 92064 Fax: (858) 679-9948 Email: etta@generationcontracting.com Website: generationcontracting.com Emergency Services

Window Coverings

Water Damage Restoration Restoration Management Company (858) 935-1170 Gabriela Aldaco 8340 Camino Santa Fe Ste A & B San Diego, CA 92121 Fax: (858) 935-1190 Email: galdaco@rmc.com Website: rmc.com

Specialty Apartment Supply (877) 630-2275 Ernesto Gen P.O. Box 6110 Anaheim, CA 92816 Fax: (888) 247-0446 Email: ernesto@specialtyapartmentsupply. com Website: specialtyapartmentsupply.com

So Cal Tree Care, Inc. (888) 706-8733 Vicente Cortez 375 North Hale Ave. Escondido, CA 92029 Fax: (760) 747-6016 Email: vcortezjr@socaltreecare.com Website: socaltreecare.com

Servpro of Point Loma (619) 275-2802 Mike Sprague Sr. P.O. Box 80158 San Diego, CA 92138 Fax: (619) 275-5294 Email: michael.sprague15@gmail.com Website: servpropointloma.com

Uniforms

SERVPRO of San Diego City SW (619) 269-5004 Lisa Sussman 704 J St. San Diego, CA 92101 Email: lisa.servprosdcsw@gmail.com Website: servprosandiegocitysw.com Emergency Restoration Services 24/7/365

Markably (619)485-3700 Vivian Herrin 2307 Fenton Pkwy Ste 107-258 San Diego, CA 92108 Fax: (800) 449-3809 Email: vivian@markably.com Website: markably.com Promotional Marketing Solutions

Water and Energy Saving Retrofits Bottom Line Utility Solutions, Inc. (949) 707-1311 Robert Edelstein 23015 Del Lago D2 Laguna Hills, CA 92653 Fax: (949) 707-1425 Email: rob@blusinc.com Website: blusinc.com

Water Damage Repair Best Rate Repair (619) 229-0116 Jeff Mudd P.O. Box 600491 San Diego, CA 92160 Fax: (619) 229-0117 Email: info@best-rate-repair.com Website: best-rate-repair.com Wood Repairs, Termite Extermination

Water Damage Restoration Bonded Inc. (858) 576-8400 Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

34 | RentalOwner January 2019

Servpro of Sorrento Valley/University City & Servpro of La Mesa/Lemon Grove (858) 527-1144 James Thompson 9932 Mesa Rim Rd. Ste B San Diego, CA 92121 Fax: (858) 527-1199 Email: james@servprosdca.com Website: servproofsorrentovalley.com

Water Heaters ASAP Drain Guys & Plumbing (760) 721-2904 James Richardson 999 Rancheros Dr. Ste B San Marcos, CA 92069 Email: james.r@asapguys.com Website: Asapdrainandplumbing.com

Web Services Resident360 (855) 360-9327 Lisa Young 3930 Utah St. Ste E San Diego, CA 92104 Fax: (480) 275-3078 Email: lisa@resident360.com Website: resident360.com

G. B. Sales (858) 571-3600 Justin Lensen 7720 Kenamar Ct. #A San Diego, CA 92121 Fax: (858) 571-3618 Email: jlensen@gbsales.net Website: gbsales.net

Window Coverings Sales and Installation

Bonded Inc. (858) 576-8400

Mitch Adler 7831 Ostrow St. San Diego, CA 92111 Fax: (858) 576-9500 Email: m.adler@bondedinc.com Website: bondedcarpet.com

Windows Milgard Manufacturing - Temecula (951)334-1584 Mariana Arboleda 26879 Diaz Rd. Temecula, CA 92590 Email: marianaarboleda@milgard.com Website: milgard.com Newman Replacement Windows 760-438-8080 Alex Casciato 6110 Yarrow Dr. Carlsbad, CA 92011 Fax: (760) 738-8680 Email: alexandrac@newmanwindows.com Website: newmanwindows.com Western Window Sale & Install (858) 569-5091 Mark Grise 8878 Clairemont Mesa Blvd. Ste. F San Diego, CA 92123 Fax: (858) 569-5094 Email: markg.wwsi@gmail.com Website: westernwindowsales.com

Wrought Iron & Stainless Steel ORNAMENTALIC INC (619) 733-5414 Fernando Almonte 1473 Caminito Sardinia Unit 3 Chula Vista, CA 91915 Email: fernandoalmonte@hotmail.com Website: ornamentalic.com

© Vadim Kluchnik | Dreamstime.com

How to Improve Your

By Rebecca Reichert and DeAnna Wilson, Conversion Logix Resident turnover costs apartment communities an average of $4,000* for every tenant that leaves. Multiply this by five or ten residents and your community could be losing $20,000-40,000 due to resident turnover. Vacancy loss, an increase in maintenance costs, new tenant acquisition costs, and leasing staff costs all contribute to the expense your community will incur if you don’t have a strategy in place to improve your resident retention rates.

So how can your community improve resident retention? Here are some great ideas!

Find Out Why Your Residents are Leaving 68% of renters cite bad customer service as the reason they leave an apartment community. 14% cited dissatisfaction with a unit, and 9% felt their community wasn’t competitive (mostly due to pricing).** Other reasons a renter may be leaving your community is they form relationships elsewhere, they become a home buyer, death, and/ or change jobs.

If your community is currently

experiencing renter churn, your first step should be to find out the most common reasons your residents are leaving. One simple way to do this is to give your residents an exit survey.

Once you receive notice that a resident doesn’t intend on renewing their lease, send them an email asking them to fill out an exit survey. While you may not get a 100% response rate, over time, you will get enough data to identify common reasons people leave your community, so you can pinpoint opportunities for improvement.

Resolve Common Resident Complaints Let’s say you collect feedback from your residents and you find out they are choosing to leave due to dissatisfaction with poor customer service, the most common renter complaint. One of the best ways to make sure you resolve resident complaints is to improve your customer service!

Many factors influence a tenant’s perception of your community’s customer service. Making sure the following things are the main focus will help you come to a

Resident Retention resolution in a fast and timely manner: • The speed at which you respond to residents.

• The empathy you show them when they reach out to you with a problem.

• How quickly and fairly you resolve issues.

• What other residents say about their experiences with the community.

Provide Residents with Opportunities to Engage with Your Community If you provide tenants with opportunities to form relationships with their neighbors and the community staff, they will be less likely to leave when their lease term is up. So how can you provide residents with a way to continually engage with your community? Here are some ideas.

Host Events Events are a great way to build relationships with your residents. They provide you with a way to show off your amenities and gathering spaces while establishing personal connections.

Popular event ideas your community can try: January 2019 RentalOwner | 35

• Holiday Parties • Pool Parties/Outdoor Barbecues • Cooking Classes • Rooftop Parties • Sporting Event Parties (i.e., Super Bowl, Olympics, World Cup) • Award Ceremony Parties (i.e., Oscars, Emmys, Golden Globes)

Engage with Tenants on Social Media Create social media channels for your community on platforms like Facebook and Instagram so residents can stay informed of events, connect with their neighbors online, and develop a more positive association with your brand. Share things to

ASAP Full Color Ad - 4.75 x 7.5 - Final.pdf 1 11/30/18 9:56:19 PM

do around town, positive local news, and pictures from your latest gatherings to cultivate a social media following with your residents.

Use Resident Engagement Apps Apps like Modern Messages’ Community Rewards incentivizes residents to engage with your community by earning points that translate into gift cards.

You can use apps like this to reward residents for paying their rent online, posting about your community on social media, attending an event, or referring their friends.

Run Resident Retention Marketing Campaigns The nice thing about marketing to residents is that you already know their contact information and where they live. Use this information to your advantage to reach out to residents before their lease is due. We have seen great results from “Renew Your Lease Today and Receive One Month Free” offers. If you plan to offer an exclusive special to incentivize residents to renew their lease, email marketing campaigns are a great way to reach a targeted list of residents. If a resident sees an email from the community they live in, they are more likely to open it in their inbox, giving you the opportunity to capture their attention and remind them why they should renew their lease.

10% Discount For SDCAA Members!

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If you work hard to retain your current residents, it will greatly benefit your community in the long run! * Multifamily Insiders, The True Cost of Turnover, 2010. **Data from CRMGuru, The Perception Gap

36 | RentalOwner January 2019

CELEBRATING

1942 Cotton Ritchie Corporation 1943 Phillip Pierce 1943 Warren Nichols 1945 Edith Martin 1949 Mary Kraft 1950 Hitching Post Motels, Inc. 1950 Joseph and Helen Harris 1950 S. A. Mikalson 1951 Edwina & W. R. Goddard 1951 Whalen Properties 1952 Edward Tristram Co. 1953 Marjorie Denzin 1953 TMT Properties 1954 Jack Zolezzi 1957 Associated Investors & Developers 1961 Julia Marine 1961 Nelson M. Millsberg 1963 GTF Properties 1963 Lee Rens Realty 1964 Dan Baker 1964 G. Wesley Harker 1964 James and Berta Darr Trust 1964 John E. Ruden 1965 Donna Webber 1965 John Belanich 1966 Creaser & Warwick, Inc. 1966 David Handler 1966 Don Burkhart 1966 Edwin Austin 1966 Joseph and Lois Ramsey 1966 The Kevane Company, Inc. 1968 Anthony and Elinor van den Akker 1968 Bettie Vasey 1972 RG Investment Real Estate Services Inc.

an ANNIVERSARY this Month

10+ years of membership in SDCAA

1976 Caesar Oriol 1976 Fred and Shirley Salzer 1977 Barbara Stewart 1977 Carl & Barbara Dubois 1977 Terry Luallin 1981 Kenneth Rundlett 1982 Laurence and Carolyn Kaiser 1985 Errol Tonsky 1988 Richard Hancock 1989 Capital Growth Properties, Inc. 1989 Bay Pacific Enterprises 1989 Sierra Mar Properties LLC 1990 Maryann Tarantino 1990 Terry Moore, CCIM, Inc. 1991 Jerry Conway 1992 IHA Partnership 1993 Jeffrey Malik 1994 William and Margot Wolfe 1995 Al Smithson 1995 George and Celida Haddad 1995 Malcolm Longley 1996 Sunview Properties 1996 The Terraces Apartments at Escondido 1997 Nancy Mullins 1997 Gregory Robinson 1997 Marilynn Nemeroff 1998 Brothers II 1999 Wilma H. Healey 1999 Yvonne Coover-Stone 2000 Expressions Home Gallery 2000 Grinnell Enterprises 2000 M. C. Contracting Service 2000 Ronald Krueger 2001 Kelly Ann Schneider

2002 Alliance Environmental Group, Inc. 2002 RJW Properties, Inc. 2003 Laura Sperry 2003 Wakeland Housing & Development 2004 American Technologies Inc. 2004 David Olson 2004 John O'Neil 2004 Law Offices of Andrew C. Laubach 2004 Muraoka Enterprises Inc. 2004 People Helping Others Prop. Mgmt.

2006 Choice Properties / Point Loma Real Estate 2006 ENG Properties 2006 Walz Properties| Fortuna Investment Group 2007 Elizabeth Dammassa-Uglik 2007 Mark Marshall 2007 REC Properties| Peñasquitos Point Apts.

2008 Debra Luckey, Owner 2008 FitzSimons| Roman Trust 2008 James W. Evans 2008 Reuel Olin 2009 Araz Yacoubian 2009 Dennis & Tina Daneri 2009 Dynamix Painting, Inc. 2009 Go-Staff, Inc. 2009 Jill Giraud 2009 Mira Bella Apartments | Simpson

Property Group 2009 Palm Avenue Properties 2009 Sherry Bird

© Viktoriia Yatskina | Dreamstime

SDCAA members

Owners

Alex Riolo Angela Whitaker Anthony & Kathleen Kathol Brier C & A Properties David Gimbel Douglas Wahl Edward J. San Agustin Francisco Montes Fred & Sue Whiteman Jack London Realty LLC Jeanine & John Ely Joan Haab & Jaco Gano Keith Limberg Liliana Riquer Lori Graham Marie Monet Phillip & Karen Gaitaud Richard & Sandra Hayes Sheri Krushensky Smit Patel & Irene Gendelman Thornton Investment Trust II Veronique & Clifford Stein

Property Managers

Alcove | Lyon Living Alexan Millenia Bowden Property Management K2 Properties LMC (Lennar Multifamily Communities) Park 12 Podium - Greystar Vineyard Properties

Suppliers

1031 Capital Solutions Bastion Security Bottom Line Utility Solutions, Inc. Brothers in Arms Security Opus Bank ORNAMENTALIC INC Pacific Mission LLC RCR Investments Group, Inc. Tarkett ResMan Marjan Stone

January 2019 RentalOwner | 37

Visit with 160 Exhibitors | Attend Education Seminars | Win Cash & Prizes

Title Sponsor

Lights, Camera, Expo! Now Presenting...

2019 Education Conference & Expo April 30, 2019

San Diego Convention Center, Halls F & G Exhibit Hall Open

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Members at The Door: $10.00 | Non-Members at The Door: $35.00

Visit bit.ly/edconexpo or email events@sdcaa.com for details.

#lightscameraexpo 38 | RentalOwner January 2019

Education Events & SDCAA

2019

JANUARY

FEBRUARY

January 16 Management & Forms - Independent Rental Owner Class

February 5 Membership Orientation

Take the guesswork out of property management with tips from our operational advisors who will walk you through the entire leasing process using the SDCAA suite of forms.

Take the guesswork out of property management with tips from our operational advisors who will walk you through the entire leasing process using the SDCAA suite of forms.

February 7 Legislative Update Save the date for the first Legislative Update of 2019!

February 11-14 Certificate for Apartment Maintenance Technicians (CAMT) Take your career to the next level by earning your CAMT. Save 5% when you register for the entire series by February 22!

February 20 All Supplier Council The Supplier All Council Meeting offers you the opportunity

Visit sdcaa.com for Calendar Updates

calendar

January 2019 RentalOwner | 39

Build your skills and advance!

CERTIFICATE FOR APARTMENT MAINTENANCE TECHNICIANS Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect.

Presented by:

You’ll learn about: • Processing timely work orders correctly and to residents’ satisfaction • Electrical services and repairs • Plumbing services and repairs

If you’re a maintenance technician or a porter, housekeeper, or groundskeeper ready for advancement we recommend this course!

• HVAC services and repairs • Painting services • Construction services and repairs • Mechanical services and repairs • Appliance services and repairs • Lock and key services and repairs • Customer service and performing maintenance tasks according to company policy and procedures • Minimizing personal and property damage while safely performing maintenance activities

• Environmental responsibility and regulatory compliance • Reporting and documentation of maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Established procedures for maintaining recreational facilities and common areas • Implementation of a preventive maintenance schedule • Product repair and replacement decisions • Professional behavior patterns, communication skills, and appearance • Clear and respectful communication with residents, team members, and contractors

• Fair housing regulation compliance

To locate an affiliate near you, visit visit For more information, Available as offering this course naahq.org/learn/education/find-course naahq.org/CAMT in-person course only Classes will be offered February 11-14 AND March 18-21, 2019 For more information contact Kim McCrossen at 703-797-0610 or kmccrossen@naahq.org 40 | RentalOwner January 2019

Registration Form

Certificate for Apartment Maintenance Technicians (CAMT) Training Sign me up for: February 11-14 AND March 18-21, 2019 Must attend all dates

Interior & Exterior Maintenance Repair Electrical Maintenance and Repair Plumbing Maintenance and Repair Heating/Air Conditioning and Repair Appliance Maintenance and Repair The price is $800 for the entire CAMT credential.

All courses will be held 8:30 a.m. to 4:30 p.m SDCAA Headquarters located at 5675 Ruffin Road, Suite 310, San Diego, CA 92123

NAAEI Refund Policy Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place. If you choose to drop the class and cannot replace your seat, you may receive a credit towards another National Training course.

Name: Title: Company: Address:

Phone: E-mail:

Please email your completed registration form to Kim McCrossen kmccrossen@naahq.org To pay by credit card please call Kim McCrossen at 703-797-0610.

Make checks payable to NAAEI and mail to: Kim McCrossen NAAEI 4300 Wilson Blvd.

Suite 400 Arlington, VA 22203

Date the registrant entered the apartment industry:

January 2019 RentalOwner | 41

Trusted Adviser

What is Legacy Wealth?

Terry Moore CCIM

The crippled lad clung to the millionaire’s leg.

The American had gently put the young man into the gift wheelchair and expected to move on to the next needy Bosnian child. The youngster would not let go. David Behring, worth more than $600 million, was startled.

With the help of a translator, Behring gradually understood.

The grateful boy cried, “Don’t go yet. I want to memorize your face.

When I get to heaven I want to nd you and thank your one more time!”

David Behring, owner of Seattle Seahawks, found joy for the rst time with the children of Bosnia.

He later dened his life in four stages: stuff, more stuff, different stuff and nally … purpose.

Jack Caneld, publisher of Chicken Soup for the Soul relates that story in his revised version of Success Principles. Caneld who has been around successful people most of his life contends that true happiness comes from serving a deeper purpose than your own self -interest.

What is legacy?

In my day job, I work with highly successful, results oriented

achievers. Millionaires are routinely my clients. Each has their own idea of success. Over the next year or so, you’ll be reading about legacy wealth.

What is legacy wealth? Here are three world views.

1) “Sow with a view to righteousness. Reap in accordance with kindness Break up your fallow ground...” Hosea 10:12 2) “Be on your guard against every form of greed for not even when one has an abundance does his life consist of his possessions.” “To whom much is given, much is required.” Jesus in Luke 12 3) The farmer declared “I just want my land and the land it borders.” In the last century one of the world’s richest men was asked how much was enough, “Just a little more.”

What is legacy wealth?

Three people died in my circle in the last 60 days. The memorials attempted to comfort the grieving.

There were discussions about joys and reections on legacy.

Now his purpose is to help those who cannot help themselves.

He was blessed to nd that real success does not have a dollar sign in front of it.

My calling is to help successful people build and maintain legacy wealth.

“More and more for me and mine” seems a shallow philosophy. In contrast, it is a joy and delight to assist people who make the world a better place. My clients provide clean affordable housing to renters. That does not mean that investors let renters live for free. Wise landlords improve the housing stock, discourage drugs and gangs, enhance community, and are well rewarded nancially.

Many rental owners are generous with their time and resources.

The value they create extends beyond their own households, to their residents, and ripples into the rental neighborhoods and the broader community.

You won’t start foundation that gives away 40,000 wheelchairs, as David Behring has done.

Our lives do make a difference.

How we live it is how we will be remembered.

Reputation is what people say about you when you are not there. Legacy is what people do and say because of you after you have parted.

Some folks will be known as vile, angry and mean. Others leave love, grace and humor behind.

We each have our own denition of legacy wealth. Allow me to help you achieve your denition. I welcome your call or email. Let’s have a cup of coffee and talk about 2019 and beyond.

David Behring loved to win and was thrilled to amass his fortune.

Let’s both take the time to be a blessing to someone today!

Terry Moore, CCIM, part owner of ACI Apartments, has helped nearly 400 households build legacy wealth. He has been a commercial loan officer with world largest bank, a small business owner, developer and syndicator. The career theme has been helping adults make wise choices about money. You can reach him at tmoore1031@gmail, 619-889-1031 or SanDiegoApartmentBroker.com

42 |20150105 RentalOwner January 2019 Trusted Adviser - Terry Moore.indd

1

12/30/2014 9:59:59 AM

Security Deposit Disputes

© Fizkes | Dreamstime.com

How to Avoid

By H.G. Long, Esq., HG Long & Associates Security deposit disputes are second only to late rent disputes when it comes to landlord/ tenant problems. I think most of the problem lies in the fact that each party has their own idea of how a security deposit should be handled. I’m sure you can imagine how these two ideas are polar opposites, but believe it or not, there are very standardized guidelines in the industry that make avoiding security deposit disputes inevitable.

Before we go on, let me remind you that each state has their own laws regarding the amount of security deposit you can hold.

Everything you need to know about California Security Deposits can be found here. These types of disputes can often be settled by having reasonable conversations

but can also turn into ugly small claims and court appearances. To make sure this doesn’t happen to you, there are a few things to possibly avoid security deposit disputes with your tenant.

Put very specific security deposit language in your lease Drafting a solid lease is not only a good idea but one of the greatest business decisions you will ever make. Sometimes this even means hiring a lawyer to really get in the nooks and crannies of things and to possibly avoid security deposit disputes. Things to keep in mind when you are drafting up your clause about the security deposit are: • Dollar amount of the security deposit • What your definition of “normal wear and tear” is

• How and when it is to be returned to the tenant • What warrants use of the tenants’ security deposit • How disputes can be handled without the need of legal action Frequently inspect your rental unit This too should be a very important thing to mention when signing copies of the lease.

Besides writing it into your lease, be sure you take this serious and inspect your rental unit at least twice a year for smoke detection alarms, twice year for carbon monoxide alarms, and handle any maintenance issues your tenant may have. Your tenant will constantly have these routine inspections in the back of their minds and will naturally want to care for the rental unit since “most” good tenants will also want to avoid disputes.

You don’t have to say these inspections are necessary to “make sure you don’t damage my property” but sell it like you care about the maintenance of the rental unit to keep it at optimal conditions. This will also come in very handy for when you want to increase your rent!

Follow California security deposit guidelines You want to always stay within the law to avoid future costly lawsuits.

Keep in mind that in California, you are able to hold two times the rent amount as security deposit.

If the rental unit is furnished, you are allowed to hold three times the amount, and if you are renting a commercial property there is no limit on what you can hold from a security deposit standpoint.

January 2019 RentalOwner | 43

Keep in mind that a tenant has to provide you a 30-day written notice or intent to vacate the rental unit. The landlord has 21 days to either return the deposit in full or provide the tenant with: • A written letter explaining why the landlord is keeping part or all of the security deposit.

• A detailed list of the deductions.

• The remainder, if any, of the security deposit.

• Copies of the receipts/invoices for the repairs done to the rental unit unless the repairs are under $126.00 or the tenant has given up his/her rights to receive the receipts.

Additional reasons as to why a landlord may be able to keep a security deposit: • Landlords can also keep part of the security deposit when there was no reasonable effort to return the rental unit “clean”

excluding normal wear and tear.

The landlord may not deduct more than what it would take to make the rental unit as clean as it was when first rented to the tenant.

• The cost of damages caused by the tenant’s guests or visitors.

• The landlord may keep and use the security deposit to cover any unpaid rent and includes if and when the tenant doesn’t give proper 30 day notice prior to moving out.

• The landlord may keep deposit to cover any unpaid utility bills such as water, electricity, trash and so forth.

• Tenant terminates the lease prematurely and the landlord and tenant did not reach an agreement.

Move-in and move-out checklists are a must If you want to start you and your tenant’s relationship off on the

right foot, providing a move-in walkthrough inspection of the rental unit with a checklist is the easiest way to do it! It will build a relationship based on trust, transparency and understanding.

Make sure you point out anything you have had issues with in the past with that specific rental property such as an area where you have seen above normal wear and tear for carpet wear, dirty wall areas etc.

Make sure you take a lot of pictures with the date stamp function enabled and have your new tenant sign the move-in checklist and express that you are looking forward to his/her cooperation to returning the unit in the same state as it was rented, minus normal wear and tear of course. Give your tenant a copy of the move-in inspection report and also the routine inspections so that the tenant knows you are always on top of your rental units to help keep your business running smoothly.

When it comes time for your tenant to move-out, remind your tenant that a move-out assessment is mandatory prior to him/her receiving any amount of the security deposit. Remind them that you legally have 21 days to return the deposit, and that you are aware of the tenant’s rights to know how much, why, and provide proof of any amount retained.

44 | RentalOwner January 2019

At the end of the day it all boils down to communication, common courtesy, and common sense.

Focus on starting and keeping your relationship with your tenant on the right foot to avoid expensive conflicts in the future.

Remember to treat others the way you would like to be treated.

SDCAA Partner

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Stewart Tours and Association Members are off to the ancient land of Greece next April.

Join us as we stand in the shadow of the Acropolis, step into the ring where Olympians first competed and contemplate the oracle’s insights while being surrounded by the grandeur of Delphi.

In Athens, we’ll also enjoy shopping and dining on the bustling Plaka. Our days will be filled with the best of Greece in this 4,000-year-old capital.

© George Tsartsianidis - Dreamstime.com

You can’t visit Greece without heading to the islands and we are doing that on one of the best cruise ships in the world, the award-winning Crystal Serenity with Crystal Cruises. We’ll sail the glorious blue waters of the Aegean and visit Mykonos, Santorini, Rhodes, Crete and even Paphos on Cyprus. We’ll admire the Greek Isles’ sun-bleached ruins under piercing blue skies as the Aegean laps at an endless coastline.

The Greek culture is filled with passionate music, delectable cuisine and a fascinating history rich January 2019 RentalOwner | 45

with stories and legend.

civilization together in Stewart Tours style!

We’ll start the tour with a fascinating four-night stay in ancient Athens and after uncovering Athens, we’ll cruise the legendary Greek Islands for a week of cultural and historical touring on the beautiful Crystal Serenity.

Visit StewartTours.com or call 1.866.944.3036 for more information and bookings.

Come experience why Greece has drawn visitors to its shores for millennia, let this sparkling whitewashed land enchant you as we explore the very birth place of western

Very limited space, so don’t wait!

Mykonos

Crystal Serenity

© Dieter Hawlan Dreamstime.com

mstime.com © Ahmet Ariturk - Drea

SDCAA members & TERRY MOORE, CCIM have profited together for more than a generation.

Focused on your Investment Success!

Whether you need: brokerage consulting, valuation or just an unbiased, confidential ear, contact Terry.

You may have read his Rental Owner articles or the “Trusted Adviser” series in San Diego Daily Transcript.

A former SDCAA Director, Terry has taught and lobbied for SDCAA members.

His brokerage success rate 2.5 times the county average.

He has helped more than 400 households buy or sell rental property and his team is eager to serve you.

Contact him at: tmoore1031@gmail.com or SanDiegoApartmentBroker.com or 619-889-1031 46 | RentalOwner January 2019

© Madmaxer | Dreamstime.com

n o i t c u r t s n o C r e d Un

When was the last time your website was updated? How long has it been since you navigated through each page of your website to understand the user experience? Maybe you have been thinking about rebuilding your company’s site but feel overwhelmed by the daunting process. With more and more business decisions being made based on website content, it is critical to annually review the efficacy of your web presence and determine if your website accurately represents the services you provide and the customers you seek to acquire.

In 2016, Inc.com published a list of the top 25 website ‘faux pas’ that are strong indicators that your website could use a revamp.

Does your site have any of these red flags: low-resolution images/ graphics, outdated contact information, no links to social media, broken hyperlinks, too much text, or too many stock images and virtually no unique content? (Mintz, 2016) These are just a few elements that could ruin the user experience and leave a negative impression on a potential customer.

If any of the above scenarios sound familiar, it may be time to consider updating your website to ensure your online presence accurately portrays what your brand represents. Once the decision is made to rebuild a website, there are some key steps you should take to ensure you are prepared to work with a web developer to capture your vision of your brand’s message.

Why Now? The driving force behind the process must be... why now?

What is your current site lacking, either in content or functionality, that you want to address? What is the problem your new website should solve? In conversations with prospective or existing clients, do you find a commonly misunderstood perception about your brand, products, or services?

The more clearly you can identify the problems with your existing site, the easier it will be to design a new website to bridge those gaps.

Your new website should play a key role in helping refine how you are understood by your customer.

Brand Identity When thinking about content for your website, you essentially want

By Etta Smith, ing & Generation Contract Emergency Services

to capture your brand’s ‘elevator pitch’, on the home page, in a manageable format so prospects immediately understand who you are and what you do. Supporting pages and additional content to flesh out details such as company history, client testimonials, descriptions of products/ services, staff biographies, etc., are important to your site, but do not overload the user with too much too soon. Users want to understand who you are immediately upon landing on your site, so they can then decide if they want to learn more or want to move on to a competitor. If your brand provides the solution to their problem, be sure they can identify that right away. If a visitor to your site cannot get a clear vision of your brand within seconds of landing on your page, it may be time for an overhaul.

Website Functionality The final component to website success is functionality.

Understanding whether your site is mobile friendly or mobile optimized with responsive design is crucial. According to a study published earlier this year by ‘WeAreSocial’, “Smartphones are the world’s preferred choice January 2019 RentalOwner | 47

for going online too, accounting for a greater share of web traffic than all other devices combined,�

(Kemp, 2018). A top priority for all websites should be to ensure the user experience is seamless from a desktop to a tablet to a smartphone, particularly since most web users spend the majority of their navigation time, on a mobile device.

What Next?

Many of the issues mentioned above are prevalent on the internet across all industries.

Most companies may have worked through those issues years ago when they first built their website, however, they fail to realize that web presence is something that must be maintained year after year. As technology evolves and consumer behavior changes, it is

important to ensure your brand is keeping pace. The good news is you do not have to become a computer programmer to master the nuances of the internet, leave that to the professionals. Hire a web developer and come to the table with a firm grasp on where your current website is falling short and how you envision your new site elevating your brand and the customer experience.

Mintz, Laurel. (2016, July 19). 25 Reasons Your Website Needs an Upgrade. Retrieved from https://www.inc.com/laurel-mintz/25reasons-your-website-needs-an-upgrade.html Kemp, Simon. (2018, January 30). Digital in 2018: World's internet users pass the 4 billion mark Retrieved from https://wearesocial. com/blog/2018/01/global-digital-report-2018

48 | RentalOwner January 2019

Call Today for a Free Property Assessment 858-597-6100 Small/Large Apartments | Single Family Homes/Condominiums | Commercial Properties | HOA

With over 30 years of experience serving Southern California, Robert Griswold has formed a team of knowledgeable seasoned professionals ready and able to handle any of your property management needs.

- Accredited Management Organization - Bonded and Insured - All agents are DRE Licensed Professionals - 24/7 Emergency Maintenance Reponses - In-house Maintenance with No Mark Up’s - All Income Passed Through to Owners - Competitive Management Fees - On-Time Monthly Financial Reports - 30+ Years Serving San Diego

griswoldremgmt.com 858-597-6100 | 5703 Oberlin Drive, Suite 300 | San Diego, CA 92121

2 | RentalOwner December 2017

January 2019 RentalOwner | 49

50 | RentalOwner January 2019

PROPERTY MANAGERS

Directory

# 5150 Baltimore Dr at the Crossroads........ ..............................................(858) 793-8899 7 & G | Greystar...................(619) 696-8096 899 Kettner..........................(619) 702-0655 A ADD Realty, Inc.................... (619) 232-6811 Alexan ALX........................... (619) 764-5316 All Points Real Estate.......... (619) 298-7724 Alliance Investment Corp..(858) 597-4900 American Assets Trust....... (858) 350-2564 Antelope Ridge (Sentinel Real Estate)......... ............................................... (951) 672-8181 APSA Investments Corp..... (858) 610-2154 Arbor Terrace...................... (619) 293-3612 Arbors at California Oaks Apartment Homes................................... (951) 461-3264 Ascent Real Estate............... (858) 551-9600 Asset Property Management......................... ............................................... (858) 560-9363 Avenue 5............................... (206) 582-3333 Award Property Mgmt....... (619) 471-1755 B Benson Properties..............(619) 977-0622 Berkshire Communities....(408) 614-5587 Bob Cota Realty..................(619) 465-9934 Brentwood Management Co....................... ..............................................(619) 220-8595 Bridge Property Management................... ..............................................(801) 716-5795 Brycorp, Inc........................(619) 920-7174 Buchanan Property Management Corp.... ..............................................(619) 269-0276 C Cabrillo Properties.............. (619) 832-0172 Cambridge Management Group, Inc............ ............................................... (619) 497-0771 Canyonwood........................ (619) 501-2838 Capital Growth Properties, Inc..................... ............................................... (858) 454-8857 Casa Linda Apartments...... (619) 254-9513 Cavanaugh Properties........ (619) 395-1166 Centre City Property Management Company............................... (619) 296-6699 Chase Pacific Property Management and Real Estate Services............ (858) 271-8841 Choice Properties / Point Loma Real Estate..................................... (619) 223-4075 Circa 37................................. (619) 378-3037 City View Apartments|Greystar.................... ............................................... (619) 234-0134 Community Research Foundation, Inc........ ............................................... (619) 275-0822

Core Property Group.......... (619) 399-7279 D Delta Property Management...................... ..............................................(619) 465-5851 Douglas Allred Company...(858) 793-0202 Dylan Point Loma|Greystar.(760) 612-9172 E Eagle Glen Apartments | Greystar................ ............................................... (951) 461-4565 Elevate SDProperties.......... (619) 535-8112 Essel Manager,Inc............... (619) 239-4300 Eucalyptus Apartments...... (760) 519-1476 Euston Management........... (858) 793-8899 EV Lofts | Greystar.............. (619) 452-2892 F Fairfield Residential Company LLC........... ..............................................(858) 457-2123 FBS Property, AMO ...........(619) 286-4721 FDC Management, Inc.......(714) 685-7000 Foothills at Old Town........(951) 676-7545 G Gables Oak Creek................(951) 600-9696 Gables Residential Corporate..................... ..............................................(858) 684-3601 Greystar Real Estate Partners.................... ..............................................(602) 522-1200 Griswold Real Estate Mgmt., Inc................ ..............................................(858) 597-6100 H H.G. Fenton Company......... (619) 400-0120 Hanken, Cono, Assad & Co..(619) 698-4770 Harprop, Inc......................... (650) 941-6900 Heartland Associates.......... (619) 462-2082 Homes Management, ATS Homes, Inc......... ............................................... (760) 432-4663 Horizon Properties Management Service... ............................................... (619) 482-3054 Humphreys Residential...... (619) 865-0389 I IDEA1....................................(619) 233-8900 IMT Sorrento Valley..........(858) 530-2100 Income Property Advisors Inc................... ..............................................(619) 302-0363 Integrity Plus Property Management....... ..............................................(619) 546-4999 Interfaith Housing Assistance Corporation.........................(619) 668-1532 Investors Property Management Group.. ..............................................(760) 967-4764 IPI Property Management.(858) 277-2700 J Jensen Properties...............(858) 449-7294 JHB California Properties, LLC................... ..............................................(760) 722-6421 Johnston Property Management, Inc....... ..............................................(760) 944-0703 K Kevin Robinson................... (619) 265-5859 Kleege Enterprises............. (858) 481-3081

L L.E.W. Management...........(619) 440-8915 Land Trek Property Management............. ..............................................(760) 758-6000 Lincoln Military Housing..(858) 874-8100 Lisa's Property Managment.(858) 243-8028 LMC (Lennar Multifamily Communities). ..............................................(619) 376-2208 Lyon Living..........................(949) 838-1274 M Margarita Summit | Euston Management ..............................................(951) 676-1921 Maya Linda Apartments....(858) 566-5350 Mc Lain Properties.............(760) 434-6161 Melroy Asset Management.(858) 483-5111 MG Properties.....................(858) 658-0500 Mira Bella Apartments|Simpson Property Group...................................(858) 560-5720 More Property Management...................... ..............................................(858) 514-8201 N Noah Realty.........................(858) 504-0416 O Ocean Breeze Apartments|Greystar.......... ..............................................(619) 428-3369 Olympus Property..............(817) 795-4900 P Pacific Commercial Management, Inc...... ..............................................(858) 450-6886 Pacifica SD Management...(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp. ..............................................(760) 737-9017 Pasas Properties, Inc..........(619) 607-7560 Pedro Ferreira.....................(619) 224-0306 People Helping Others Prop. Mgmt.......... ..............................................(619) 282-5400 Pierside | Greystar..............(949) 202-3991 Pinnacle Property Management Services, LLC........................................(949) 250-5302 PMI South Coast.................(619) 738-0353 Prime Group| Coral Bay Park & Canyons.. ..............................................(619) 276-1188 Prime Group|Avion at Spectrum............... ..............................................(858) 277-9191 Professional Real Estate Management...... ..............................................(619) 297-7736 Property Management Connection........... ..............................................(877) 951-7767 Providence Real Estate Management Corporation.........................(760) 525-8705 R R & V Management ..............(619) 285-5500 R. A. Snyder Properties, Inc........................... .................................................(619) 297-0274 REC Properties| PeĂąasquitos Point Apts...... .................................................(858) 484-5047 Red House Property Management............... .................................................(858) 755-3031 Rehmann Realty Group........(619) 440-5669 RG Investment Real Estate Services Inc...... .................................................(858) 268-5004 Richman Property Services.(813) 262-0401 January 2019 RentalOwner | 51

River Bank Village | Winn Residential......... .................................................(951) 695-0120 River Oaks |Waterton Residential ................ .................................................(760) 721-8585 Rohn Properties Management...................... .................................................(619) 990-7433 Rolling Hills Gardens | Greystar.................... .................................................(619) 482-7583

V Valor Property Management..................... ..............................................(619) 988-3444 Villages of Bonita Glen......(619) 371-3245 Vista Pointe Apartments(RCMI)................ ..............................................(951) 894-2439

Z Zimmerman Property Management......... ..............................................(619) 546-5361

W West Park Apartments | Greystar..............

S ..............................................(619) 223-7777 San Diego Housing Commission................... Whispering Oaks Apartments | Greystar.. ............................................... (619) 578-7531 ..............................................(760) 471-1262 San Diego Realty Services.. (619) 713-1044 Willin Properties................(619) 298-0500 San Diego Realty Services.. (619) 713-1044 Winn Residential................(559) 435-3434 Sardo Properties.................. (619) 405-9418 Scott Management Company........................ ............................................... (310) 370-2696 SD Rent Pros......................... (619) 884-0906 Sea West Property Management.................. ............................................... (760) 452-2900 Seapoint Properties, Inc..... (858) 866-5636 Shapell Properties, Inc....... (323) 988-7590 Sixth & G|Greystar.............. (619) 238-2445 Sixth & G|Greystar.............. (619) 238-2445 Solaire | Greystar................. (949) 945-3499 South Bay Community Services.................... ............................................... (619) 420-3620 Stafford Property Group.... (619) 957-7326 Strat Prop Management, Inc......................... ............................................... (619) 295-2211 Strata Equity Group............ (858) 546-0900 Sun An Sea Property Mgmt..(619) 298-4160 SunRidge Properties, Inc... (858) 578-3600 Sunrise Management Company AMO.......... ............................................... (858) 751-6330 Sunset View Apartments | Greystar............. ............................................... (760) 433-2900 Reach San Diego’s largest audience with over SVN Asset Advisory Group.(858) 452-9100 T Team Bourda Incorporated.(858) 279-6265 Thatcher Properties, Inc.... (619) 286-4250 The Apartment Company.. (858) 688-9307 The Atherton....................... (619) 691-7733 The Dylan............................. (760) 439-2752 The Enclave at Menifee (Sentinel Real Estate)................................... (951) 679-5100 The Hanover Company...... (713) 267-2100 The Helm Management...... (619) 589-6222 The Legacy Real Estate Company................. ............................................... (619) 980-7467 The Premiere Residential , LLC.................... ............................................... (858) 455-7711 The Terraces........................ (760) 735-5140 Torrey Pines Property Management........... ............................................... (858) 454-4200 Trilar Management Group.(760) 929-4940 Trinity Property Consultants........................ ............................................... (949) 299-0812 Tuscany Hills Apartments | Euston Management........................ (760) 744-9339 U UDR, Inc.............................. (720) 283-6120

52 | RentalOwner January 2019

4.1 Million Print and Digital users with The San Diego Union-Tribune Rental Directory.

In partnership with the SDCAA tip of the week.

Special pricing for SDCAA members.

Contact Hung Luong at 619-718-5131 Or email: hung.luong@sduniontribune.com

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Bonded Inc..............................................(858) 576-8400 City Wide Cleaning Services, Inc.........(619) 938-2600 Cleanology Housekeeping Personnel Service.............. ..................................................................(619) 281-2532 Specialist Home Services dba. Accenture Carpet Company..................................................(619) 370-5073

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Appliance Parts Company.....................(480) 755-5540

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AMS Paving, Inc......................................(858) 880-6133 Apache Asphalt & Seal Corp................ (760) 598-8855 Aztec Paving, Inc................................... (619) 465-9813

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3 in One Bathtub and Kitchen Refinishing Inc............. ..................................................................(619) 575-9253 American Bathtub Refinishers.............(619) 265-9200 Bill Howe Plumbing, Inc........................(619) 286-6348 Calbath.....................................................(949) 263-0779

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All Valley Washer Service.....................(800) 247-1100 PWS Laundry...........................................(858) 560-6969 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc...........................................(760) 735-2495

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American Technologies Restoration...(858) 530-2400 BELFOR USA Group, Inc.........................(858) 847-9886 Bonded Inc..............................................(858) 576-8400 FACS.........................................................(510) 266-4600

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The Phoenix Staffing.............................(858) 799-0665

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San Diego Gas & Electric.......................(619) 696-4318 TRC Energy Services............................. (916) 962-7001

Environmental: Asbestos/Lead/ Mold

Alliance Environmental Group, Inc.....(877) 858-6220 American Technologies Restoration...(858) 530-2400 Central Valley Environmental San Diego...................... ..................................................................(619) 838-4035 Envirocheck............................................(858) 952-6368

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Innovative Pest Solutions.....................(800) 871-9878 Lloyd Pest Control..................................(800) 570-2847

Financial Services

CBRE.........................................................(858) 449-9484 Chase Commercial Term Lending.......(619) 464-0573 Edward Jones..........................................(619) 660-9060 PGIM Real Estate Finance.....................(858) 275-5066 Point Loma Credit Union......................(858) 243-7471 Woodbury Financial..............................(619) 559-8164

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Best Security & Fire Products..............(760) 781-5700

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All County Fire, Inc................................(619) 284-4770 Best Security & Fire Products..............(760) 781-5700 SSD Alarm................................................(800) 888-0444 Symons Fire Protection.........................(619) 588-6364 Telgian Corporation..............................(877) 835-4426 WeSupplyIt.com.....................................(800) 541-3197

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American Bathtub Refinishers............ (619) 265-9200 Bath Fitter.............................................. (619) 447-2000

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Kern Key Services..................................(619) 341-3505 54 | RentalOwner January 2019

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BG Multifamily.......................................(619) 379-7874 Career Strategies....................................(619) 640-2250 Go-Staff, Inc............................................(858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing...........................................(619) 804-2554 The Phoenix Staffing.............................(858) 799-0665

Property Management Software

AppFolio..................................................(866) 648-1536 Entrata.....................................................(949) 281-7293 Property Matrix.....................................(800) 795-4100 ResMan....................................................(972) 349-1406 Yardi Systems.........................................(805) 699-2040

Ratio Utility Billing Systems

Ellis, Partners in Management Solutions...................... ................................................................. (972) 256-3767

Odor Control

NonScents Pro........................................(858) 291-0132

Paint Manufacturers & Supplies

Dunn-Edwards Corporation................ (619) 884-3866 Sherwin-Williams Co............................ (858) 496-8925 Vista Paint Corporation....................... (619) 277-6778

Painting

CertaPro Painters...................................(760) 580-3091 Citiwide Restoration..............................(858) 231-2801 DONE-RITE PAINTING INC....................(619) 977-0241 Dynamix Painting, Inc...........................(760) 787-0269 General Coatings Corporation.............(858) 587-1277 Jana Harris Painting Inc........................(619) 917-9037 Pilot Painting and Construction..........(714) 229-5900 Pro-Tech Painting Company................(858) 527-0200

Seamless Rain Gutters Inc....................(619) 444-9191 Livable......................................................(877) 789-6027

Real Estate

ABI Multifamily......................................(858) 256-7690 ACI Apartments......................................(619) 299-3000 Doug Taber CCIM - Real Estate Broker.(619) 483-1031 Real Property Advisors.........................(707) 573-9273 SVN Vanguard........................................(619) 658-1113 Voit Real Estate Services.......................(858) 453-0505

Refuse Removal

Dependable Disposal & Recycling.......(619) 460-3551 Republic Services Co..............................(760) 508-5119 Valet Living.............................................(813) 248-1327 Waste Management...............................(619) 596-5100

Remote Video Monitoring

Best Security & Fire Products..............(760) 781-5700

Renovations & Remodeling

Reliant Parking Solutions.................... (888) 977-6848

AAA Refinishing Corp............................(800) 456-1492 Bill Howe Plumbing, Inc........................(619) 286-6348 Interstate Restoration Group...............(714) 978-6400 Larry O'Dell Construction.....................(619) 501-5252 McMillin Contracting Services............(619) 401-7000 One Call Construction Services, LLC...(602) 558-6485

Paving Maintenance

Renters Insurance

Pest Control

Repiping

Parking Management

Landscape Maintenance & Service

Wakeland Housing & Development... (619) 235-2296

Mystery Shopping

Janitorial Services

McMillin Contracting Services........... (619) 401-7000

Property Management

Rain Gutters

Parking Enforcement

Kitchen Remodeling

Markably..................................................(800) 449-3809

Priority Moving..................................... (858) 689-2525 Republic Moving & Storage................. (619) 591-0070

Aletho Technologies..............................(877) 226-0355 Cox Communications-San Diego Accts.(858) 836-7582 Aztec Landscaping Inc...........................(619) 464-3303 City Wide Cleaning Services, Inc.........(619) 938-2600 DAPA Janitorial Services.......................(619) 221-9292 GMI Cleaning-Security..........................(858) 244-7860

Promotional/ Logo Products

Reliant Parking Solutions.................... (888) 977-6848

AMS Paving, Inc......................................(858) 880-6133 Eagle Paving........................................... (858) 486-6400 Corky's Pest Control..............................(800) 901-1102 Dewey Pest Control................................(760) 744-3173 Innovative Pest Solutions ....................(800) 871-9878 Lloyd Pest Control..................................(800) 570-2847 Terminix Commercial...........................(619) 861-9534

PGS

AEI Corporation......................................(949) 474-3070

Plumbing

Air Temperature Specialists.................(888) 588-1602 ASAP Drain Guys & Plumbing..............(760) 721-2904 Bill Howe Plumbing, Inc........................(619) 286-6348 Mega Western Sales...............................(310) 323-7900 Pacific Drain and Plumbing..................(760) 436-8600 Southwest Environmental, Inc............(800) 307-5700 Workright Property Services Inc.........(858) 751-6312

Plumbing Fixtures

Ferguson Enterprises............................ (888) 334-0004

Pool Furniture

Texacraft ............................................... (800) 327-1541

Pool Maintenance & Refacing

Gardner Outdoor and Pool Remodeling........................ ................................................................. (619) 593-8880

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................ (949) 370-7368 Advanced Pipe, Restoration & Repipe.(888) 445-8720 Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

Reputation Management

SatisFacts Research............................... (866) 655-1490

Resident Retention

SatisFacts Research............................... (866) 655-1490

Resident Surveys

SatisFacts Research............................... (866) 655-1490

Roofing

A-1 All American Roofing Company...(858) 537-5177 Commercial & Industrial Roofing........(619) 465-3737 Diamond Roofing...................................(619) 295-3110 DILS Roofing & Exteriors......................(760) 727-6000 Eberhard Benton Roofing Co................(619) 291-6340 Preman Roofing/Solar..........................(619) 276-1700 Premium Roof Services, Inc.................(619) 239-8880 Roofing Specialists of San Diego..........(858) 922-5903 RSI Roofing & Solar................................(858) 278-7200 Sully-Jones Roofing................................(800) 611-3110

Security Deposit

Assurant...................................................(760) 936-5757

Security Guard Patrol

Bald Eagle Security Services, Inc.........(619) 230-0022 Brothers in Arms Security....................(844) 458-1021 City Wide Protection Services, Inc......(619) 938-2333 Signal 88 Security of San Diego............(619) 363-7233

Security Services

California Safety Agency.......................(866) 996-6990 City Wide Protection Services, Inc......(619) 938-2333 GMI Cleaning-Security..........................(858) 244-7860 JDS Security.............................................(619) 781-8694 RBW Security..........................................(619) 255-7626 Security First..........................................(619) 243-3992 Stealth Monitoring................................(214) 341-0123

Submetering / Billing Services

California Sub-Meters..........................(858) 571-8999 Conservice Utility Billing & Mgmt......(602) 481-7440 Guardian Water & Power......................(877) 291-3141 Livable......................................................(877) 789-6027 Minol USA................................................(888) 766-1253 Multifamily Utility Company...............(800) 266-0968

Telephone Services

Cox Communications-San Diego Accts.(858) 836-7582

Tenant Screening

CIC ............................................................(800) 288-4757 Moco Inc................................................. (800) 814-8213

Seismic Retrofit

Termite Control & Repair

Sewer & Drain Line Video

Towing Services

Optimum Seismic...................................(323) 605-0000 Bill Howe Plumbing, Inc....................... (619) 286-6348 Cable, Pipe & Leak Detection, Inc....... (619) 873-1530

Signs and Banners

Best Rate Repair.....................................(619) 229-0116 Expedite Towing....................................(619) 255-7179 S&S Towing.............................................(619) 818-3648 Western Towing.....................................(619) 297-8697\

Sign Bracket Store..................................(888) 919-7446 United Design Group.............................(619) 490-6173

Trauma Scene Clean Up

Slab Leaks

Tree Services

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

Smoke Alarm Compliance

Kern Key Services..................................(619) 341-3505

Smoke Free Housing

American Lung Association..................(619) 297-3901

Software

RealPage, Inc.......................................... (877) 325-7243

Storage

Park Locker............................................(559) 722-5068

Bio-One San Diego..................................(858) 939-9985 Arborwell.................................................(888) 969-8733 Aztec Landscaping Inc...........................(619) 464-3303 So Cal Tree Care, Inc..............................(888) 706-8733

Video Surveillance

Best Security & Fire Products..............(760) 781-5700

Water and Energy Saving Retrofits

Water Damage Restoration

Bill Howe Plumbing, Inc........................(619) 286-6348 Bonded Inc..............................................(858) 576-8400 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Restoration Management Company...(858) 935-1170 Servpro of Point Loma..........................(619) 275-2802 SERVPRO of San Diego City SW & SERVPRO of Centre City/Uptown.....................................(619) 269-5004 Servpro of Sorrento Valley/UTC & La Mesa/Lemon Grove........................................................(858) 527-1144

Water Heaters

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

Web Services

Resident360.............................................(855) 360-9327

Window Coverings

Bonded Inc............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Specialty Apartment Supply............... (877) 630-2275

Window Washing

Horizon Professional Window Cleaning, Inc.............. ................................................................. (858) 248-1870

Windows

Milgard Manufacturing - Temecula... (951) 334-1584 Newman Replacement Windows........ (760) 438-8080 Western Window Sale & Install.......... (858) 569-5091

Wood Damage Repair

Best Rate Repair.................................... (619) 229-0116

Bottom Line Utility Solutions, Inc.......(949) 707-1311

Water Conservation

California Sub-Meters...........................(858) 571-8999 Livable......................................................(877) 789-6027

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credit profile • OFAC search • national criminal eviction/ civil records search national criminal database search social security verification • rental verification employment verification January 2019 RentalOwner | 55

ADVERTISER Index advertising 52 Union-Tribune 619-718-5131 air duct cleaning 5 Bonded Carpet 800-734-6801 banks 19 Chase Multifamily Lending 619-464-1597 619-464-0573 bathroom remodeling 50 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299 18 American Bathtub Refinishers 619-265-9200

Proofing 760-298-3170 electrical contractors 23 Kennedy Electric 619-464-6568 evictions 6 FastEvict.com 800-686-8686 foundation repair 22 Ram Jack Pacific 619-726-0052 general contractors 26 Pacific Coast Construction 760-298-3170

bathtub liners 18 American Bathtub Refinishers 619-265-9200

kitchen refinishing 50 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299

bathtub refinishing 50 3 in 1 Bathtub and Kitchen Refinishing 1-800-516-7299 18 American Bathtub Refinishers 619-265-9200

paving 16 AMS Paving 858-880-6133

broker/real estate 10 Real Property Advisors, Inc 760-815-4124 46 Terry Moore 619-889-1031 carpet cleaning 5 Bonded Carpet 800-734-6801 carpet sales 5 Bonded Carpet 800-734-6801 concrete services 22 Ram Jack Pacific 619-726-0052 8 Precision Trip Hazard Removal 760-658-6116 damage restoration 48 Hersum Construction 858-373-5900 26 Pacific Coast Construction 760-298-3170 deck coatings & waterproofing 27 Medrano 619-264-3434 26 Pacific Coast Construction & Water 56 | RentalOwner January 2019

pest control BC Corky's Pest Control 800-333-7138 14 Innovative Pest Solutions 800-871-9878 24 Lloyd Pest Control 800-223-2847 plumbing 36 ASAP Drain Guys and Plumbing 619-581-2127 25 Bill Howe Plumbing, Heating & Air Conditioning Inc 800-Bill Howe property management IFC Harland Property Management 858-367-0343 refuse removal 20 Dependable Disposal 619-460-3551

security patrol 20 Signal 88 Security of San Diego 619-363-7233 sidewalk repair 8 Precision Trip Hazard Removal 760-658-6116 solar 12 Evolution Building Efficiency 866-615-8429 tenant screening 55 Infolink Resident Screening 888.762.7313 termite Control 24 Lloyd Pest Control 800-223-2847 towing 44 Western Towing 619-297-8697 utility billing system 11 Livable 877-789-6027 water heaters 36 ASAP Drain Guys and Plumbing 619-581-2127 windows 32 Newman Replacement Windows 619-677-6511 760-764-4553

100 Countdown

T

he beautiful US Grant Hotel was the site of our organization’s first meeting on September 16, 1919.

John J. Fitzpatrick called the first meeting to order where he and the new managing members made a motion to create a permanent organization dedicated to increasing positive interactions and communications between property and apartment owners, and their tenants.

th

Anniversary

mission of the organization was set in motion as well. The goal was set: "to improve the progress of property owners, landlords, and renters—but we also desire to build the strength of this relationship together

through legislation, lobbying, and increasing awareness of laws relating to San Diego property and rental ownership or management."

The meeting and motion were also impelled due to the passing of the People's Ordinance of 1919 which relegated trash pickup and collection fees as the responsibilities of San Diego multifamily property-owning taxpayers. This was considered a major blow to the apartment and multifamily property owners, and many felt it was time to work together to prevent legislation like this being passed again without a fight.

In these early years, we adopted the name The Apartment House Owners and Managers Association of San Diego. Within a few months, the group of fledgling members voted to create a committee to manage itself, and soon, the San Diego County Apartment Association celebrated its 99th birthday last year on September 16, 2018. As we approach our milestone 100th anniversary, we are taking a look back at our history and sharing memories from the past. You're invited to share your pictures of past SDCAA events, rental housing in Southern California or other mementos saved throughout the years. Please email a high-quality scan of your image to publications@sdcaa.com with "100th Anniversary Memory" in the subject line.

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