RentalOwner Magazine

RentalOwner Magazine

July 2018

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Inside This Issue:

Two Perspectives: Leasing & Marketing AB 551: What You Need to Know Focused on Your Success Leave No One Behind: A Day at VVSD

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CONTENTS PAGE 5 9 19 23 26 29 41 45

City of El Cajon Apartment Inspection Program Own apartments in the city of El Cajon? Find out what you need to know about the apartment inspection Leave No One Behind Discover more about the important work of Veterans Village of San Diego and what you can do to support Dispelling Section 8 Myths This article debunks popular myths regarding property owner participation in Section 8.

Enforcement for Property Management Activities All property managers need to be aware of the increased enforcement activity from CalBRE.

Two Perspectives: Marketing & Leasing Q&A Two local industry experts share their marketing and leasing insights with you.

page 38

Inside

your association 31 Honor Roll/Welcome New Members 32 Education Calendar 51 Property Managers Directory 53 Supplier Quick list Directory 56 Advertiser Index

AB 551: What You Need to Know Are you aware of your rights and responsibilities under AB 551, commonly known as the Bed Bug Rule?

Focused on Your Success Explore value trends in the communities of Clairemont/ Linda Vista, Lakeside, and Lemon Grove.

Legal Q&A: Emotional Support Animals Get answers to common questions regarding emotional support animals.

Thank you to our ASAP Member Partners:

Columns

3 President’s Message 4 Executive Director's Message 11 Local Legislative Update 15 State Legislative Update 17 RHC Legislative Update 47 SDCAA Travel Program

SDCAA OFFICERS

President Christian Davis, Pinnacle Property Management Services President Elect Scott Cook, CPM, SVN Asset Advisory Group Vice President Kendra Morris Bork, Cambridge Management Group, Inc. Secretary Lucinda Lilley CAPS, CPM, GRI, FBS Property, AMO Treasurer Nicole Lawhon, apartments.com Legislative Steering Committee Chair John Modlin, Independent Owner Immediate Past President Christine La Marca, The Kevane Company Inc.

SDCAA DIRECTORS

Carol Crossman, Independent Owner Melissa Deen, Sunrise Management Company AMO Robin Duma, HG Fenton Company Mark Feinberg, Heinz & Feinberg and Law Offices of Richard C. Alter Jeff Hickox, CPM, RG Investment Real Estate Services, Inc. Lucinda Lilley, CAPS, CPM, GRI, FBS Property, AMO Jay Lopeman, BG Multifamily Gail Miller, Lincoln Military Housing John Modlin, Independent Owner Rick Snyder, RA Snyder Athan Ranglas, R & V Management Corporation Kurt Sullivan, Douglas Allred Company Craige Walker, Independent Owner​

SDCAA ADVISOR

Linda Morris, ARM, Cambridge Management Group, Inc.

SDCAA COMMITTEE CHAIRS

Melissa De Marco, FBS Property, AMO Robert Preciado, City Wide Protection Services Inc. Stacy Wells, R & V Management

HONORARY LIFE ADVISOR G. Wesley Harker

RentalOwner Magazine MAGAZINE STAFF Publisher Alan Pentico, CAE, Executive Director Advertising Marlen Descargar, Events/Admin Assistant Managing Editor Olivia Galvez, Director of Operations Editor Lindsey Lee, Marketing Coordinator Design & Layout Marc Shanahan SDCAA EDITORIAL ADVISORY BOARD Melissa Deen, Sunrise Management Company, AMO-Chair Melissa De Marco, FBS Property, AMO-Vice Chair Albert Sanchez-Alvarez, Innovative Pest Solutions Etta Smith, Generation Contracting & Emergency Services, Inc. Tanya Sprague, ServPro of San Diego City SW RentalOwner Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the San Diego County Apartment Association (SDCAA). The magazine is published monthly and is provided to SDCAA members only. The views expressed in these articles are the authors's and do not necessarily represent those of the SDCAA or SDMHC. All rights reserved. Materials may not be reproduced or translated without prior written permission by the publisher. For more information on the SDCAA or rental management information contact the SDCAA at 858.278.8070 or visit www.sdcaa.com Advertisers - These firms are as anxious to please you as you are to patronize them. We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser.

For concerns please contact the advertiser directly.

SDCAA STAFF

Alan Pentico, CAE Executive Director apentico@sdcaa.com 858.751.2213 Olivia Galvez Director of Business Operations/Operational Advice ogalvez@sdcaa.com 858.751.2217 Molly Kirkland Director of Public Affairs/Operational Advice mkirkland@sdcaa.com 858.751.2200 Mike Nagy Public Affairs Manager mnagy@sdcaa.com 858.751.2214 Kelly Puppione Education & Events Manager kpuppione@sdcaa.com 858.751.2209 Kim Zebroski Membership Representative kzebroski@sdcaa.com 858.751.2220 Marlen Descargar Events/Admin Assistant mdescargar@sdcaa.com 858-751-2219

Our Address

5675 Ruffin Road, Suite 310, San Diego, CA 92123 SDCAA Office San Diego: 858.278.8070 Toll Free: 888.762.7313 Fax: 888.871.5229 sdcaa.com

Bridget Lucenay Membership Sales blucenay@sdcaa.com 858-751-2208 Lindsey Lee Marketing Coordinator llee@sdcaa.com 858-751-2218

Christian Davis

Pinnacle Property Management Services

2018 SDCAA President

I

t’s now official. The repeal of Costa-Hawkins will appear on the November ballot as the “Affordable Housing Act.” Don’t let the calculated name fool you. This act has nothing to do with solving the housing affordability crisis and everything to do with curtailing the rights of personal property owners.

It's important to realize that the "Affordable Housing Act" • DOES NOT increase funding for affordable housing • DOES NOT facilitate new construction • DOES NOT provide immediate relief from high housing costs Instead, the “Affordable Housing Act” will remove all the rent-control exemptions outlined in CostaHawkins. Without Costa-Hawkins, local governments will be set free to enact onerous rent control regulations that will gravely impact your investment.

If the so-called “Affordable Housing Act” becomes law, you can expect open season on rent control measures throughout the state. There will no longer be protections for single-family homes, condos or townhomes while eliminating exemptions for housing units built after 1995.

Costa-Hawkins also protects a landlord’s right to raise rents to market rate at turnover. Without the protection of Costa-Hawkins, vacancy decontrol would no longer be required.

With calls for rent control growing throughout the state, it’s more important than ever to preserve the protections provided by Costa-Hawkins. As the voice of the rental housing industry, SDCAA is committed to fighting the repeal of Costa-Hawkins and needs your support.

We expect proponents of the repeal to spend as much money as they can raise in their efforts to rollback protections for property owners.

Additionally, activists are organizing tenants and encouraging “rent protests.” While rent protests seem like a footnote in history books, this form of protest is becoming more popular in the modern era.

In fact, rent protests are already happening in Los Angeles.

It is critical that we fight the repeal of CostaHawkins. Our wide-ranging efforts will require participation from every member. As President of SDCAA, I am calling on you to support our efforts by contributing to the SDCAA Industry Defense Fund.

Your contribution to the Industry Defense Fund will enable us to fight to keep the rent-control limitations provided by Costa-Hawkins.

CONTRIBUTE TO

The SDCAA Industry Defense Fund

Online at sdcaa.com Call (858) 278-8070 Mail Checks to

San Diego County Apartment Association 5675 Ruffin Rd, Suite 310, San Diego, CA, 92123 Write “Industry Defense Fund” in The Memo Field

July 2018 RentalOwner | 3

Alan Pentico, CAE From the SDCAA Executive Director ordinance regarding "Source of Income Discrimination Brushing up on Knowledge Regulations" on June 27. The proposed ordinance will ban source-of-income discrimination f the news out of Sacramento and will include any participation wasn’t bad enough, we now in rental assistance programs or must not lose sight of what’s housing subsidy programs in the happening here in National City definition of "source of income." and San Diego.

I

ACCE collected enough signatures to put a rent control measure on the November ballot for National City. In response to the initiative, National City filed a lawsuit to prevent the measure from appearing on the November ballot.

We do not yet know the outcome, but can’t afford to let our guard down.

If the initiative is placed on the ballot and passes, National City will be the first jurisdiction to enact rent control in San Diego County*. At that point, we fully expect the proponents of rent control to turn their attention to other communities in the region.

Make no mistake; we MUST support our members in National City. As lawmakers and voters alike turn their attention to the housing affordability crisis, the calls for rent control will become too loud to ignore. Now is the time to organize and work together to put a stop to these industry-killing regulations.

In addition to rent control in National City, the City of San Diego's Smart Growth & Land Use Committee heard a proposed 4 | RentalOwner July 2018

This proposal would require owners and managers to accept Section 8 and participate in the program. The SDCAA encourages landlords to participate in Section 8, but we believe that participation should be voluntary.

We must be very clear: this is not about discrimination against voucher holders! There are many reasons some landlords choose not to participate in Section 8, and those reasons relate to the difficulties posed by delayed inspections, lack of communication, and lengthy timelines to approve rental increases.

You need to know that we attended the hearing and will continue the fight against mandating Section 8 while we advocate for voluntary participation.

We must remain vigilant. We are fighting against rent control and other burdensome regulations on many different fronts. A fight this complex requires all of our time, energy and resources.

As a valued member of SDCAA, we need your support. We are calling

on you to join our efforts by donating to the Industry Defense Fund. These are the funds that will aid us in the fight against rent control and other measures that impact the rental housing industry.

While November might seem a long way away, time moves quickly during an election year. There is no time to waste: sign up for critical alerts from SDCAA, share your concerns with colleagues, and make your contribution to the SDCAA Industry Defense Fund. *Currently there are certain mobile home parks with rent control measures in place.

CONTRIBUTE TO The SDCAA Industry Defense Fund

Online at sdcaa.com Call (858) 278-8070 Mail Checks to

San Diego County Apartment Association 5675 Ruffin Rd, Suite 310, San Diego, CA, 92123 Write “Industry Defense Fund” in The Memo Field

CITY OF EL CAJON APARTMENT INSPECTION PROGRAM:

WHAT YOU NEED TO KNOW By: City of El Cajon

The City of El Cajon implemented an apartment inspection program in June 2017. Since that time, officials inspected more than 150 apartment complexes for a total of more than 1,500 individual apartment units. What does this mean for an apartment owner or manager? How is this program implemented? What are we looking for when we do an inspection? You can find the answers to these questions and others in the FAQ below.

Why did the City implement this program?

The City of El Cajon wants to ensure that the rental communities in the City of

El Cajon are habitable and maintained to minimum standards. Every tenant has a right to clean and safe living conditions, and every property owner has a responsibility to maintain their properties to the minimum standards. Working together, we can all reap the benefits of a robust and flourishing rental housing community in the City of El Cajon.

What can I expect from the Inspection?

If you are a responsible property owner or manager and have maintained your property, you can expect only small correction items that are easily repaired. These

may include non-operable smoke detectors, fire extinguishers that need servicing, etc.

What types of correction items would the inspector typically find?

The top items typically noted include: • Inoperable or missing smoke detectors • Missing carbon monoxide detectors • Frayed or spliced electrical cords • Missing or broken Electrical plates • Leaky plumbing fixtures • Small holes in walls, etc.

July 2018 RentalOwner | 5

Will I be given time to make repairs?

fix the damage that my tenant did to their unit?

Yes. You will have ample time to make repairs to your property.

We are not involved in the tenant/ landlord relationship and cannot dictate who pays for repairs.

What will happen if I don’t make repairs?

If your property violates of the State Housing Code, California Fire Code, or El Cajon Municipal Code, it is possible that you could receive a citation if you do nothing to correct the noted problems.

However, the issuance of a citation is extremely rare.

Will I be charged for this service?

There are no plans to charge for this service.

®

Am I being targeted by the inspection program?

No. Inspections are conducted on a geographical basis, and all multifamily residential properties are being inspected.

What if I have questions about the inspection?

You may call the City of El Cajon Community Development Department at (619) 441-1712.

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Leave No One Behind

By: Veteran’s Village of San Diego and Etta Smith, Generation Contracting & Emergency Services Veterans Village of San Diego (VVSD) is a nationally recognized nonprofit organization dedicated to helping restore the lives of San Diego veterans in need. It is also the charity of choice for the 2018 SDCAA Charity Golf Classic.

As the only licensed, residential, drug-treatment program for homeless veterans in San Diego County, VVSD provides a Comprehensive Continuum of Care (Prevention, Intervention, Treatment & Aftercare) to veterans and their families, creating lives of dignity and fulfillment.

VVSD may be best known for the National Stand Down for Homeless Veterans (Stand Down), as featured on 60 Minutes, which started in San Diego in 1988.

Stand Down is a community intervention event with more than 3,000 volunteers and 150 service organizations that come together for three days and two nights to initiate contact with more than 800 homeless veterans.

“Many veterans who come off the streets may only have the clothes on their backs that they may

have been wearing for weeks or months,” said Sean McLean, VVSD staff member. “Throughout the course of Stand Down, they will receive new socks and underwear, several changes of clothing with an ‘open season’ on Sunday for anything else they may need.”

During the event, participants receive shelter, food, clothing, and showers, as well as medical and dental care. They can also access homeless court, recovery services, employment referrals, counseling and chaplain services. Veteran’s service organizations, service clubs, local chefs, and businesses serve more than 12,000 meals.

For perhaps the first time in many days, maybe months, or even years, our veterans have a safe haven to put down their burdens and lift themselves up to the possibilities of change. Volunteers give up their time and expertise to lend an ear and a heart to those who served us so well.

In preparation for Stand Down, clothing donations are collected and sorted at the VVSD warehouse. A team of volunteers from the SDCAA spent a day

helping sort thousands of clothing items that VVSD will distribute to veterans during Stand Down, June 29th – July 1st.

“I don’t really look at is as just sorting clothes,” said Scott Ledesma, General Manager, Generation Contracting & Emergency Services. “As a Marine Corps veteran myself, it is rewarding to know we are able to support fellow veterans who are less fortunate, through our partnership with the SDCAA.” Ledesma served six years in the U.S. Marines, so he and the Generation Contracting management team was eager to support such a worthy cause, that hits so close to home.

As the clothing sort was winding down for the day, a VVSD staff member openly shared his struggles as a veteran with drug addiction, living on the streets. He explained how the program saved his life many years ago, and now provides him with the opportunity to help other veterans fighting that same battle. Today he serves as living proof the positive, lifechanging impact the VVSD can

July 2018 RentalOwner | 9

have for those in need.

mission to leave no one behind.

“I was impressed with the personal story of how a veteran who was down on his luck was able to turn his life around with the resources provided and dedicated efforts of the VVSD staff and volunteers,” Ledesma said.

“VVSD benefits greatly from SDCAA making us the charity of choice for their 32nd Annual Charity Golf Classic tournament,” said McLean, of the VVSD. “The tournament not only builds awareness of the assistance VVSD provides veterans, but the proceeds help VVSD’s continual service to America’s veterans.”

The VVSD will be the beneficiary of this year’s SDCAA Charity Golf Classic, scheduled for September 27th, 2018, at Coronado Municipal Golf Course. All proceeds from SDCAA raffle sales will be donated to the VVSD to support their noble

10 | RentalOwner July 2018

and honorable veterans and will continue to provide these lifechanging programs and services with the support of volunteer time and charitable donations.

Help SDCAA reach their goal of raising $10,000 for VVSD. Become an event sponsor for the annual Charity Golf Classic or donate a prize for the event raffle. Visit sdcaa.com for sponsorship opportunities benefitting the VVSD.

VVSD is proud to support our veterans who have made many sacrifices to keep our country free The author served in U.S. Coast Guard and safe. We salute our courageous for 11 years.

LOCAL

LEGISLATIVEUPDATE City of National City files lawsuit against Rent Control Measure

The City of National City on May 2 filed a lawsuit in San Diego Superior Court to block a proposed rent control measure from being added to city’s ballot in the November General Election.

The city’s lawsuit targets a provision in the measure regarding the creation of a city rent control board.

The city contends the measure is “invalid and unenforceable” and would violate state law, and that the independent rent control board would not be accountable to the city council with respect to adopting budgets and hiring staff. The lawsuit also argues the measure would improperly expend city’s time and resources and divide the community.

The lawsuit named Irvin Martinez as the defendant.

Martinez, acting on behalf of National City Families For Fair Housing, is a National City resident and a San Diego State University student responsible for beginning the initiative process.

If approved by City Voters this November, the rent control measure would cap all rent increases to 5 percent a year, require landlords to provide

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relocation assistance when removing units from the rental market before a landlord can terminate or evict a tenant.

The SDCAA is preparing to defeat the measure regardless of the Court’s decision. The SDCAA is also developing a regional strategy and monitoring rent control discussions in other cities throughout the San Diego region.

The SDCAA asks all members to sign up to receive legislative alerts, Calls-to-Action, and electronic newsletters by visiting the SDCAA webpage at www.sdcaa.com. SDCAA members that have rent-controlled units in other cities are strongly encouraged to contact the SDCAA – we want to hear from you. Members are also asked to contact the SDCAA at (858) 278-8070 if they learn about proposed rent control measures in their community. The SDCAA will be providing more updates in the future.

June Primary Update for San Diego County

Incumbents and front runners did well, as expected, advancing to the November runoff. Notably, San Diego City Council Members Lorie Zapf, District 2,

July 2018 RentalOwner | 11

and Chris Cate, District 6, received the most votes in their primaries. In the latest vote count results, Zapf led the field with well over 43 percent of the vote, and Cate with over 56 percent. The SDCAA endorsed both candidates. Cate would have won his election, but city voters approved a measure in November 2016 requiring all candidates to participate in the November runoffs even if they earn more than 50 percent in the primary. City Councilmember Myrtle Cole, District 4, narrowly edged Monica Montgomery by 130 votes – they will face each other in November as will Vivian Moreno and Antonio Martinez for the San Diego’s Council District 8.

In Assembly, State Senate, and House Congressional races, incumbents performed well. For the 49th Congressional District, Diane Harkey and Mike Levin will compete for the seat - Rep. Darrell Issa announced that he would not seek reelection. In the State Senate 36th District, challenger Marggie Castellano received more votes in the San Diego portion of the district than incumbent Patricia Bates. Overall, Bates received the most votes – both will face each other in November. In several open seats, Elizabeth Warren and Tasha BoernerHorvath will compete for the 76th Assembly District replacing Rocky Chavez who has termed out. Former Assemblymember and current Santee Councilmember Brian Jones will face Jeff Griffith for the 38th Senate District. County Board of Supervisors Ron Roberts, District 4, and Bill Horn, District 5, are termed out. For County District 4, Nathan Fletcher and Bonnie Dumanis will compete, and San Marcos Mayor Jim Desmond will face Michelle Gomez for the County District 5 seat. In other County races, Summer Stephan received the most votes for District Attorney, and Bill Gore for County Sheriff and will not have to face a November runoff.

Members can visit www.sdvote.com or www.sos. ca.gov for the latest results of all San Diego primaries.

The SDCAA will be announcing more endorsements before November. Look for announcements in SDCAA communications or at www.sdcaa.com.

Sewer rates increase July 1 in Lemon Grove

The Lemon Grove City Council on May 15 approved a revised sewer rate increase for the fiscal year 201819. Instead of a 5.75 percent increase approved by the 12 | RentalOwner July 2018

city council approved in May 2017, the increase was revised to 2.875 percent.

City staff attributed the lower rate increase to San Diego’s “Pure Water” project and larger reserve in the city’s sewer fund. City of San Diego’s Pure Water project will create up to 38 million gallons per day of purified drinking by 2030. Cities like Lemon Grove located south of Interstate 8 are required to contribute to the Pure Water project. Lemon Grove ratepayers pay fees for the transport, treatment, and disposal of wastewater.

In May 2017, the Lemon City Council approved a 5-year plan that would increase sewer fee rates each year by 5.75 percent from Fiscal Years 201718 through 2021-22. The typical city resident paid $585.98 a year in FY 2017-18, that will increase to $601.80, not $618.61, in FY 2018-19. For Multifamily properties in Lemon Grove, their annual flat rate will rise from $584.98 to $601.80 per Equivalent Dwelling Unit (EDU) beginning July 1.

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California

CAPITOL NEWS Legislative Deadline Brings Major Victories for SDCAA, Rental Housing

In a late-night floor session on May 31, Assemblymembers worked to get remaining bills out of their house of origin. Included in that list were several bills that SDCAA opposed. The bills could have dramatically altered many of the procedures utilized by rental property owners and managers.

While one of the bills, AB 2343, did pass, it has been drastically amended and we expect more changes in the Senate.

• AB 2925 (Bonta) would have implemented state-wide "Cause Eviction." The bill originally included provisions that would have prevented terminations of tenancy for owner-move-ins and issuing notices of non-renewal at the end of fixed-term agreements.

• AB 2343 (Chiu) sought to give tenants more time to pay rent and respond to notices.

As originally introduced, 3-day notices to pay or quit and 3-day notices to perform or quit would change to 10 and 5 days, respectively. The bill would also have given tenants 14 days to respond to unlawful detainer filings versus the current 5. The author made significant changes to the bill, however, SDCAA did not remove its opposition. The bill now excludes Saturday and Sundays in the 3-day period.

SDCAA would like to see language that requires a landlord to provide a reasonable accommodation for a tenant to "perform" removed from the bill as well.

• AB 2364 (Bloom) was a bill introduced to alter the current process for property owners

to leave the rental business in a rent control jurisdiction, known as the Ellis Act. Some of the provisions in the bill included requiring that if the property is offered again for rent within five years (increased from two years) of the date the property was withdrawn as a rental then an owner would be liable to displaced tenants for damages and an owner would have to offer to reinstate the lease on the same terms and at the same rent in effect at the time of displacement.

• AB 2618 (Bonta), commencing on January 1, 2020, would have required the Department of Consumer Affairs to administer a certification program for landlords and property managers. It would have made this certification effective for a period of 2 years and allow for renewal if certain requirements

July 2018 RentalOwner | 13

are met. Persons acting as a landlord or property manager without first having obtained certification from the department could have faced civil penalties.

SDCAA was open to negotiation on this bill, however, it seemed to fall by the wayside and is now dead.

Bills Opposed by SDCAA SB 993 (Hertzberg) – Tax on

Services: This bill would, on and after January 1, 2019, expand the Sales and Use Tax Law to impose a tax on the purchase of services by businesses in California at a specified percentage of the sales price of the service. The bill would exempt certain types of services, including health care services, from the tax and would exempt from the tax a

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business with gross receipts of less than $100,000 in the previous 4 quarters. The bill would state that the moneys in that fund are to be appropriated to provide tax relief to middle-income and low-income Californians and to assist in securing greater stability for California’s infrastructure, its workforce, and its education services, including higher education. SDCAA has opposed similar bills over the several years from the same author. Vendors would be forced to charge for their services. This bill is unlikely to move very far, as securing the 2/3rds is always challenging, especially when there is no supermajority.

AB 1870 (Reyes) – Employment/ Fair Housing Complaint: Filing Extension: Existing law authorizes a person claiming to be aggrieved by an alleged unlawful practice to file a complaint with the Department of Fair Employment and Housing within one year from the date upon which the unlawful practice occurred. This bill would extend the period to 3 years for which complaints alleging unlawful employment or housing practices may be filed with the department. It is unclear why an extension is necessary. This proposal would likely open the door for frivolous claims. This bill is now in the Senate.

Working on Amendments

AB 1919 (Wood) – Price Gouging: State of Emergency declarations: Under California law, it is illegal for a business, person, and entity to increase the price of a products and services more than 10 percent during a

state of emergency declared by the President of the United States, Governor, or authorized county or city official. This bill would make it illegal to increase the monthly rental price advertised, offered or charged for residential housing to an existing or prospective tenant by more than 10% greater than the rental price advertised, offered, or charged by that person, business, or entity within 30 days immediately prior to the date of the proclamation or disaster. This bill is now in the Senate.

Bills Supported by SDCAA

SB 827 (Weiner) – TransitRich Housing Bonus: This is another controversial “byright” bill from Senator Weiner designed to require cities to allow developments in areas very close to transit. This bill received a lot of attention, both good and bad, and was amended at one point to address concerns from local governments, tenant groups and labor. However, it died in the Senate Transportation & Housing Committee in May. SB 831 (Wieckowski) – Accessory Dwelling Units: This bill is follow up to previous legislation with regards to accessory dwelling units (ADUs). This bill relaxes requirements to the construction and permitting of ADUs and clarifies some existing law.

Highlights include eliminating the parking replacement requirements for garages, carports, or covered parking structures that are converted into ADUs and reducing the local approval timeframe from 120 days to 60 days. A failure to act within 60 days by a local government

would result in the approval of the application. The bill is now in the Assembly.

AB 2372 (Gloria) – Density Bonus: Floor Area Ratio: This bill would authorize a city council or county board of supervisors to establish a procedure by ordinance to grant a developer of an eligible housing development a floor area ratio bonus in lieu of a density bonus. The bill would define “eligible housing development” as a development that meets specified criteria related to residential use, location, zoning, and affordability. The bill would prohibit the city council or county board of supervisors from imposing any parking requirement on an eligible housing development in excess of specified ratios. This bill is similar to an effort in the City of San Diego to encourage the building of smaller units.

Developers typically pay a per unit fee which yields large units, and fewer. This bill is now in the Senate.

on the premises and provides the landlord or agent with a signed acknowledgment that acceptance of the rent does not establish a landlord-tenant relationship between the landlord and the third party. The author has expressed that there are charitable entities who have attempted to pay rent for tenants only to have those payments rejected. This bill would alleviate heartburn over establishing tenancy for the 3rd party payer. SDCAA and other have proposed amendments and will keep a close eye on this and make sure this does not morph in to anything negative for owners and managers. The bill is now in the Senate.

AB 2482 (Voepel) – Flexible Work Schedule: The bill would allow a nonexempt employee to request a flexible work schedule

AB 2219 (Ting) – LandlordTenant: 3rd Party Payment: This bill would prohibit a landlord or a landlord’s agent from refusing to accept payment from a third party of a tenant’s rent if the third party does not reside July 2018 RentalOwner | 15

providing for workdays up to 10 hours per day within a 40-hour workweek and allow an employer to implement this schedule without the obligation to pay overtime compensation for those additional hours in a workday if the employer and employee sign an agreement. The bill is now dead.

SB 1212 (Anderson) – Renter’s Tax Credit: – The Personal Income Tax Law allows eligible renters to receive a tax credit up to $120 for spouses filing joint returns, heads of household, and surviving spouses earning a gross income is $50,000 or less, as currently adjusted to $80,156, and in the amount of $60 for other individuals if adjusted gross income is $25,000 or less, as currently adjusted to $40,078. The bill would increase the credit for eligible renters from $120 to $500, and from $60 to $250 beginning January 1, 2019.

The bill is now dead.

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RENTAL HOUSING COALITION LOCAL LEGISLATIVE UPDATE Palm Springs rejects measure restricting vacation rentals

Palm Springs City voters overwhelming rejected Measure C on June 5. The measure would have placed additional restrictions on and banned short-term vacation rentals from operating in Palm Springs’ residential neighborhoods - Measure C was defeated 68.57 to 31.43 percent.

Measure C would require Palm Springs to adopt new stringent rules on Vacation Rentals operating inside city limits. If approved, short-term vacation rentals located in residential neighborhoods would be prohibited from renting for less than 28 days unless the owner occupies the property at the same time.

Otherwise, vacation rentals in those areas would be phased out over the next two years.

In the last few months, the debate over Measure C intensified among groups supporting and opposing the measure such as the Agua Caliente Band of Cahuilla Indians, the City of Palm Springs, and Palm Springs Neighbors for Neighborhoods (PSN4N). The groups battled over issues like the city’s economic

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impact study, language in the ballot statements, and even public statements issued by the Agua Caliente Band of Cahuilla Indians.

With Measure C defeated, the city’s existing vacation rental ordinance remains in effect. In March 2017, the City Council adopted Ordinance 1918. The ordinance established a vacation rental enforcement department and required vacation rental owners to register with the city, pay fees, provide rental users good neighbor brochures, abide by noise and occupancy standards, as well as other requirements.

Supporters of the ordinance who opposed Measure C contended the new ordinance should have been given more time to operate. Palm Springs Neighbors for Neighborhoods (PSN4N), unhappy with the ordinance, launched the petition drive to add Measure C to the June 5 ballot.

In May, the group supporting Measure C Palm Springs Neighbors for Neighborhoods (PSN4N) filed two complaints against the city with the state Fair Political Practices Commission (FPPC) alleging that the city was biased against the measure. The group

July 2018 RentalOwner | 17

alleges the city used public money to print mailers that had biased language discouraging city residents to vote for the measure, a claim that was rejected by the Palm Spring City attorney Ed Kotkin. The FPPC stated it will investigate the matter. At the time this article was written, PSN4N didn’t declare if it plans to take further action to challenge the city’s existing ordinance.

June Primary Update for Riverside County

On June 5, voters in Riverside County cities decided which candidates will face each other in November, and some races decided which candidates will serve office. All Assembly and Senate incumbents advanced to the General Election on November 6.

Most of the incumbents had little trouble receiving the most votes in the primary. Senator Jeff Stone (28th District), Democrat Assembly member Eduardo Garcia (56th District). Assembly members Melissa Melendez (67th District), Marie Waldron (75th District), and Jose Medina (61th District) easily won their primaries. For Riverside precincts in the 71st Assembly District, Republican challenger Larry Wilske edged out Republican Incumbent Randy Voepel; however, Voepel received the most votes with James Elia coming in second place in San Diego Precincts, Wilske came in third.

For several incumbents, the primaries could mean possible trouble in November. In the 42nd Assembly District, incumbent Chad Mayes came in second in the primary to Democrat Deni Antionette Mazingo. Mayes received heavy criticism from Republicans for voting yes on a bill last year extending the state’s Cap and Trade program and lost his party leadership post.

Mazingo is an attorney based in Hemet who created a local street ministry. In the 60th Assembly District, incumbent Sabrina Cervantes received fewer votes than challenger Corona City 18 | RentalOwner July 2018

Council Member Bill Essayli. The CA Republican Party publicly stated they have targeted the 60th District because Cervantes narrowly won reelection in 2016.

For the Riverside County Board of Supervisor races, one Supervisor secured their seat, and the other two Supervisor elections will be decided in November.

For the County’s 4th District, Manuel “Manny” Perez defeated challenger Jan C. Harnik. Perez was appointed by Governor Jerry Brown in March 2017 to serve the remainder of the term of the John Benoit who passed away in December 2016. Harnik is a Palm Desert City Council member.

Voters will choose new supervisors for Districts 2 and 5 in November since both Supervisors Marion Ashley and John Tavaglione announced last year they are not seeking reelection. For District 2, Eric Linder and Karen Spiegel received the most votes among a field of five candidates. For County District 5, Russ Bough and Jeff Hewitt made the top two positions for the November runoff.

For the House of Representatives, all incumbents received more than 50 percent of the vote.

Members can visit www.voteinfo.net for all results from the Riverside and San Bernardino primaries.

Dispelling Section 8 Myths By: California Association of Housing Authorities (CAHA) The Housing Choice Voucher Program (commonly known as Section 8) is a federally funded program providing monthly rental assistance to over two million lowincome households renting units in the private market. The rental assistance is provided through local housing authorities. The program relies heavily on rental property owner participation.

However, some common myths about the Section 8 program continue to discourage property owners from enjoying the benefits offered by the program.

Myth: Section 8 tenants are problem tenants.

Fact: Most Section 8 tenants are long-term tenants which indicates that they are good tenants. You should screen a Section 8 tenant the same way you screen all other tenants. By conducting thorough and consistent screening, you are less likely to end up with a problem tenant, Section 8 or otherwise.

Myth: All of your units must be rented to Section 8 tenants if you accept one Section 8 tenant.

Fact: If you own multiple units, you may choose to have one or more of your units occupied by Section 8 tenants. Just because you accept one Section 8 tenant does not mean that you have to rent your next available unit to a Section 8 tenant. If a Section 8 tenant moves out, you are not

required to rent the vacant unit to another Section 8 tenant.

Myth: The property owner is responsible for a lot of paperwork.

Fact: Most of the paperwork is presented to the property owner at the beginning of a new lease.

This paperwork includes the Request for Tenancy Approval form, W-9 form, Lead Warning Statement, and Lease Agreement.

The Housing Authority will assist with completion of these documents if needed. From time to time, the property owner will receive letters amending the rent portions, inspection reports, newsletters, and other program materials. The property owner does not need to complete these forms.

Myth: The Housing Authority has tough inspection requirements.

Fact: The Housing Authority inspects the unit before signing a contract with the property owner, and annually or biannually thereafter. The Housing Authority checks the unit for any health and/or safety problems. The Section 8 inspection is not a code enforcement inspection. The Housing Authority checks the working order of smoke detectors and carbon monoxide detectors, water heaters, appliances, exits, window and door locks, vent fans, outlets, plumbing fixtures,

heaters, and light fixtures.

Inspectors also look for the presence of trip and fall hazards, structural defects, rodents or roaches, peeling paint, excessive dirt or clutter, broken windows, and other problems. These are all items that most property owners would want to inspect themselves before renting a unit.

Myth: You cannot evict a Section 8 tenant.

Fact: If a Section 8 tenant has violated your lease agreement, you may evict the tenant in accordance with State and local laws. Please note that if you want a tenant to move after the initial term of the lease but do not want to state the cause for the termination of tenancy, then you must give the Section 8 tenant a 90-day written notice. When a notice without cause is issued, the Housing Authority will provide the tenant with a new voucher to relocate.

Myth: Evicting problem tenants on Section 8 doesn't accomplish anything.

Fact: The tenant may lose their Section 8 Voucher if they are evicted for lease violations. This ensures that problem tenants are not recycled to other unsuspecting property owners and acts as an incentive for participants to comply with their leases in order to continue participation in the program. Once a participant loses

July 2018 RentalOwner | 19

their Section 8 assistance, it is very difficult, if not impossible, to get back on the program.

Myth: Section 8 tenants are all on welfare and do not contribute to society.

Fact: Section 8 tenants come from all walks of life. In California, 61% of Section 8 participants are elderly or disabled, and 33% of Section 8 households are wage earners. Most housing authorities offer the Family Self Sufficiency (FSS) Program, which assists participants with obtaining the education and skills needed to secure high wage jobs, start businesses, move out of assisted housing, and become homeowners.

Myth: The property owner cannot raise the rent.

Fact: Property owners may raise

20 | RentalOwner July 2018

the rent for a Section 8 tenant after the initial lease term with proper written notice to the tenant and the housing authority.

The housing authority does not have a pre-determined annual percentage rent increase. The rent increase requested must be reasonable when compared with similar units in the neighborhood.

For multi-unit buildings, the rent for the Section 8 unit cannot be the highest rent in the building.

Section 8 vouchers help low-income people in your community afford a decent place to live. Without property owner participation in the program, more people would be forced to live in overcrowded and unsafe conditions or on the streets. For more information about how you can benefit from being a Section 8 property owner, please contact your local housing authority. Visit the U.S. Department of Housing

and Urban Development website at www.hud.gov to locate your local housing authority.

About CAHA: The California Association of Housing Authorities (CAHA) is a statewide association representing over seventy-five housing authorities. CAHA’s purpose is to advocate on behalf of member agencies in both Sacramento and Washington, D.C. CAHA is actively involved in all aspects of affordable housing finance, rental management issues, and housing and land use law. CAHA closely follows the programs and policies of State housing agencies and the federal HUD budget. The Southern California Chapter of CAHA has formed a Landlord Outreach Committee to inform and educate property owners and managers about the Housing Choice Voucher Program.

NO-COST Multifamily Solar Thermal Program Funded by the California Solar Initiative Do you own or manage a multifamily building with central water heating?

The California Solar Initiative (CSI) Thermal program provides energy saving solar water heating systems at 100% no cost to qualifying PG&E, SoCal Gas, and SDG&E customers.

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Benefits of Participation Adding solar water heating to your building under the CSI-Thermal program provides the following benefits: • Permanent savings on your gas bills - Up to 50% or more • Equipment life and maintenance benefits.

• Reduced greenhouse gas emissions.

TurnKey, No Cost Installation Participation is simple and convenient for property managers and owners.

Program Eligibility Requirements To be eligible for the program, your property must meet the following criteria: • The building(s) must be multifamily.

• The energy used to heat and circulate hot water must be purchased from PG&E, SoCalGas, or SDG&E. You must have a utility natural gas bill tied to the property.

• The building must have a central water heater • The central water heater must serve a minimum of 20 apartment units • If under 20 units, contact Evolution for more information

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FUNDING IS LIMITED, SO CALL TODAY TO RESERVE YOUR PROJECT! How To Participate For more information about a no-cost solar hot water system, and to get more details about an inspection and participation in the program, contact:

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July 2018 RentalOwner | 21

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By Jozef Magyar, Esq. | Kimball, Tirey & St. John LLP

The California Bureau of Real Estate (CalBRE-soon to be Department of Real Estate or DRE once again effective July 1, 2018) continues to increase enforcement activity against property managers.

The CalBRE’s Audit section is charged with examining various types of real estate business activities involving real estate brokers. These include resale, mortgage loan, broker escrow, subdivisions, and of course, property management. The Bureau has made it very clear that the primary focus of these audits is trust fund handling by licensees.

Seven of the ten most common violations found in CalBRE audits are trust fund violations.

The Audit section’s report for 2015-2016 shows:

• 590 audits were completed.

• Of those, 423 (72%) were focused on brokers who performed property management activities.

• Audit staff found trust fund shortages totaling $13,305,444.04 across all broker activity. Of that, $11,419,174.31 of shortages were in connection to property management activities.

The Audit section’s report for 2016-2017 shows:

• 598 audits were completed.

• Of those, 391 (65%) were focused on brokers who performed property management activities.

• Audit staff found trust fund shortages totaling more than $10.2 million across all broker activity.

Of that, $7,792,215.60 of shortages were in connection to property management activities.

The trust fund record-keeping

requirements are the same for each of the above-referenced activities. The following Regulations describe the trust fund records required in an audit: • Regulation 2831: Record of Trust Funds Received and Paid Out • Regulation 2831.1: Separate Record for Each Beneficiary or Transaction • Regulation 2831.2: Trust Account Reconciliation The Bureau typically also requests the following documents when conducting an audit: • Bank statements for all trust fund or operating accounts (Business & Professions Code § 10148) • Front and back copies of cancelled checks (Business & Professions Code § 10148) • Deposit slips (Business & Professions Code § 10148)

July 2018 RentalOwner | 23

• Cash receipt records (Business & Professions Code § 10148) • Cash disbursement records (Business & Professions Code § 10148) • General ledgers (Business & Professions Code § 10148) • Transaction files (Business & Professions Code § 10148) • Salesperson and broker licenses (Regulation 2753) • Broker-salesperson relationship agreements (Regulation 2726) • Corporate records (if applicable) • Advance fee documents (Business & Professions Code §§ 10085 and 10146; Regulation 2972) A broker performing property management activities may also be requested to provide the following documents: • Lease or rental agreements (Business & Professions Code § 10148) • Property management agreements (Business & Professions Code § 10148) • Screening fee documents (Civil Code § 1950.6)

• Maintenance records (Business & Professions Code § 10148) If you are a licensed real estate broker in the State of California performing property management activities, a thorough review of your operations, and specifically your trust fund accounting, may help ensure that you are in full compliance with applicable law.

Additional Resources: Ten Most Common Violations Found in DRE Audits: www. bre.ca.gov/files/pdf/ CommonViolationsFoundInAudits. pdf.

Fall 2016 Real Estate Bulletin with a look back at Fiscal Year 20152016 available at: http://www.dre.ca.gov/files/pdf/ reb/rebfall_16.pdf Fall 2017 Real Estate Bulletin with a look back at Fiscal Year 20162017 available at: http://www.dre.ca.gov/files/pdf/ reb/rebfall_17.pdf

BRE Compliance Resources for California Property Managers, is available at: https://www.kts-law.com/ bre-formerly-dre-complianceresources-forcalifornia-propertymanagers/ Please contact Jozef Magyar at (800) 564-6611 or jozef.magyar@kts-law.com for further information.

Kimball, Tirey & St. John LLP is a full service real estate law firm representing residential and commercial property owners and managers. This article is for general information purposes only. Laws may have changed since this article was published. Before acting, be sure to receive legal advice from our office.

If you have questions, please contact your local KTS office. For contact information, please visit our website: www.kts-law.com. For past Legal Alerts, Questions & Answers, and Legal Articles, please consult the resource section of our website.

Did you know...

SDCAA now has rental forms available through BlueInk?

This platform lets users review, sign and store documents securely online from any device.

Additionally, SDCAA members gain access to documents on BlueInk's Human Resources digital library.

Every SDCAA member now receives FIVE FREE signing bundles for SDCAA forms and the BlueInk Human Resources digital library.

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July 2018 RentalOwner | 25

Two Perspectives: Marketing & Leasing Q&A

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By Melissa De Marco, FBS Property Management & Melissa Deen, Sunrise Management Marketing your property can be tricky, especially for independent owners on a budget. With the rise of the Internet, advertising your property can be very affordable (if not free), but it can be difficult to navigate all the options.

Melissa De Marco, Director of Operations & Marketing for FBS Property Management AMO, and Melissa Deen, Vice President of Marketing for Sunrise Management, sat down for a conversation with RentalOwner magazine to share their best practices for marketing your property. With their marketing expertise and knowledge of the rental housing industry, their insights will help you gain a better understanding of how to put your property in the spotlight.

26 | RentalOwner July 2018

What are your best advertising sources currently?

De Marco: We are recording most of our traffic from Zillow, Hotpads and Zumper. We do still find some of the old school methods like signs and flyers to be very effective as well.

Deen: Craigslist, Zillow.com and Apartments.com are leading the way. Also pushing for property website exposure with SEM and SEO. What are your marketing pet peeves?

De Marco: Spelling and

grammatical errors in marketing, or Fair Housing violations in ads I come across online. Oh! And bad pictures - it is too easy now!

Deen: When a prospect’s ad source is listed as “Other” in our property management system, when ads have no tracking information then we don’t know what advertising is working and when those responsible for posting ads in Craigslist don’t take photos, content, and titles seriously. We’re a visual world and we fall in love through our eyes so beautiful images along with a nice description do matter!

What ad source have you seen change in effectiveness either positive or negative?

De Marco: We have seen a dramatic decrease in the amount of quality craigslist leads. This used to account for about 80% of our traffic, now it is almost less than 5% of our traffic.

Deen: We’ve been monitoring Zillow’s performance for two years now and this ILS continues to surprise us. It’s priced fairly and performing better than more expensive internet sites. This is definitely one site to continue to watch.

What is your process to understand a submarket?

De Marco: Our company manages in 70 different zip codes and all different types of property.

This makes understanding each submarket crucial to our marketing. For example apartments in North Park attract those who want the walkability factor, trendy restaurants and breweries. Where a single family home in Poway attracts those who want to be in a specific school district or quiet neighborhood with more space. Knowing your property will help you tremendously in highlighting the features unique to that area or housing type.

Deen: Nothing beats boots on the ground…when we take on a new property the first thing we do is visit the property. From there we shop the comps and check out the neighborhood – hang out in a local coffee shop, grab lunch or walk the immediate area. Then we analyze the online presence, a market survey and any other demographic reports we can get our hands on.

What amenities are residents looking for when renting?

De Marco: I think again, knowing what attracts people to your listing is important. A renter near SDSU wants something completely different from someone renting in Encinitas. Obviously having fancy amenities never hurts, but don’t count on just that. You may need to get creative in the future with custom upgrades or offerings. A recent study found that the next generation of renters care more about a home being pet friendly, having a nice kitchen and being able to pay online.

Deen: We think residents want more than physical amenity spaces. It’s about lifestyle and convenience. What was previously considered an amenity may now be an expected feature (like a pool, AC, dishwasher, etc.) or become obsolete. Residents now want to be able to do everything online, communicate via text and have their apartment feel like a home. Things like

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grocery delivery, package storage system, and pet amenities are a big hit. Other perks include easy controlled access for guests, digital home features controlled by their phone and amenities that promote wellness and create a sense of community.

How do you plan for the slow leasing season in San Diego?

De Marco: We work hard at staggering leases to end AprilAugust whenever possible.

Especially if your property is in demand because of the schools nearby. Most people move around the summer, so your best bet is to do a shorter or longer-term lease to ensure that your leases expire at a good time of year. If your home does come available in November/December time frame you need to be a little more realistic in that you may not get top dollar, or it may take longer that it would in the summer.

Deen: Agree with De Marco that managing lease expirations is key – limiting leases expiring in

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November, December and January works for us. Additionally, we are proactive and monitor our teams’ performance on a weekly basis to understand any unexpected exposure so we can ramp up grass roots marketing and possibly increase our advertising. By analyzing this data, we know what the near future looks like for each of the assets that we manage and we’re able to work with the team to proactively implement a marketing plan.

What are things you do to maximize your marketing/ advertising?

De Marco: We commit to a companywide marketing plan so all of our ads look the same including a detailed marketing description, quality photos and video.

Deen: Diversify initiatives and monitoring are two tactics we utilize heavily. We distribute our marketing dollars amongst a variety of efforts to include digital advertising, grassroots, signage, and resident referral and we monitor constantly to see what’s working. If something is not working, you eliminate it to free up marketing dollars. In some ways, we are constantly experimenting so we’ve become marketing scientists.

What is your reputation strategy?

De Marco: We believe in consistency. It may not always be the answer a customer or client wants to hear, but our job is to be fair and consistent.

Deen: Our reputation strategy 28 | RentalOwner July 2018

is prevention through communication. We’re offering our residents new and more ways of reaching us before they “vent” online. We want to hear their concerns and want to resolve them to increase resident satisfaction and retention and of course, to prevent negative reviews! To accomplish this, we have an in-house Customer Experience Specialist to help us with this huge and important goal. She is devoted to responding to reviews and coaching the team to develop initiatives that will translate into more positive reviews.

How do you decide when a property should undergo upgrades?

De Marco: Typically, if we suspect that a resident may be moving we will begin the discussion of upgrades, maybe even get a few estimates for the owner to review. In Multi Family there is typically a turn schedule and design pre-determined. In single family homes it is a little tougher due to loss of rent and sometimes the emotional connection to the home. Keeping up with the market and safety is number one though.

Deen: It all starts with the property owner’s goals. From there we look at the market - is there demand for more improved housing and is there room to increase rents to justify the expense? If these factors point to yes, then we determine the pace and scope of renovations that fits the market. A few common pitfalls are over-improving the apartment, taking too long to renovate the apartments and doing too many at one time.

What are the top influencers when creating a marketing plan for a property De Marco: Location, Upgrades, Time of Year Deen: Location, Demographics and Property owner goals Lightening Round – Yay or Nay? Pets?

De Marco: Yay-76% have one!

Deen: Yay Yay! Craigslist?

De Marco: Eh- I see this phasing out soon, or some changes are needed.

Deen: BIG Yay! Facebook?

De Marco: Yay! But be careful for Fair housing Deen: Yay. Only if you can keep it current.

Online Payments?

De Marco: YAY! Deen: Yay! Online Leasing?

De Marco: Yay! Deen: Yay! And Online Renewals too.

AB 551: What You Need to Know

In less than twenty years bed bugs have gone from a historical pest to something all of us will have to deal with at some point.

The comeback of bed bugs is so relevant and pressing that legislators in Sacramento took up the issue. The fact that they took the time to debate and codify bed bug regulations into law is, in a

By Albert Sanchez-Alvarez, Innovative Pest Solutions word, amazing.

AB 551 is the product of that vote. As a property manager or landlord, it will behoove you to understand your rights and responsibilities, are as well as those of your tenants under this law.

Signed in September of 2016, AB 551 amends and creates several civil codes that will dictate how you will handle these events.

Civil Code 1954.601. For purposes of understanding, the term “pest control operator� (PCO) means an individual holding a Branch 2 Operator, Field Representative, or Applicator license from the Structural Pest Control Board.

As a landlord or property manager, the following are some of the guidelines you must follow: Civil Code 1954.602 prohibits a landlord and property managers from showing, leasing, or renting a unit that is known by the landlord to have bed bugs. Inspection of the unit is not required, but if an infestation is apparent, then the landlord is considered to know about the infestation.

Robert Gregorio, Director of Canine Operations for Innovative Pest Solutions, and Molly, a three-year old Belgian Malinois trained to find bed bugs.

Civil Code 1954.603 requires landlords and property managers to provide a bed bug notice with July 2018 RentalOwner | 29

specific information and printed at no less than 10-point font to new tenants effective July 1, 2017, and to existing tenants effective January 1, 2018. This notice must conform to specific standards and language specified in this code.

A landlord or property manager may create their own notice using language from the civil code. The San Diego County Apartment Association also has a bed bug addendum, Form 266 that fulfills with this requirement.

Landlords are required to give notice to the tenants before they may enter the tenant’s unit to inspect for bed bugs.

A Licensed Pest Control Operator (PCO) should conduct the inspection and notice is required before a PCO treats the unit by a PCO. The landlord or property manager is required to provide to the tenants of the inspected unit a written report of the PCO's findings within two business days.

Landlords or property managers are required to provide PCO findings of confirmed bed bug infestations in common areas to all tenants.

Landlords or property managers are prohibited from taking any retaliatory action if a tenant reports a potential bed bug infestation.

As a property manager or landlord, I can understand if you feel overwhelmed by all the responsibilities outlined in the law. It is a long list detailing what you must do, how much time you have to do it, what language you 30 | RentalOwner July 2018

must use, and even the size font you must use! All of this for just for one parasitic bug.

However, AB 551 hears your concerns and delineates those responsibilities incumbent upon tenants and those who reside within the affected units.

The following are some of the responsibilities and expectations the tenant or resident must follow.

It is the responsibility of the tenants to notify the landlord of the suspected bed bug infestation in writing.

The tenant of the affected unit, as well as the residents of this unit, are required to cooperate with the PCO instructions when inspecting and or treating for bed bugs.

This responsibility of cooperation extends to the surrounding units and those who reside in those units as well. (1954.604) The legislation also identifies some best practices to be used.

Lack of cooperation by landlords and tenants can undermine pest control operator efforts to identify the presence of bed bugs and control an infestation. Depending on the treatment strategy, it is often critical that tenants cooperate with pest control operators by reducing clutter, washing clothes, or performing other activities. Likewise, inadequate or untimely response or planning by landlords may exacerbate an infestation.

Pest control operators with knowledge and education in current best practices for bed

bug management, such as those created by the National Pest Management Association (NPMA), are best equipped to help property owners and tenants eradicate bed bugs from their home. (1954.600) Early detection and reporting of bed bugs is an important component required for preventing bed bug infestations.

Tenants shouldn't face retaliation for reporting a problem. (1954.600 c) I believe the above section of AB 551 best sums up the spirit of this legislation as it attempts to lay down a blueprint for cooperation between tenant, landlord, and PCO. As Jeff Stafford President of Innovative Pest Solutions has said on many occasions, “We are but one leg of a three-legged stool and without the aid and cooperation of our clients (property managers) and their residents, our chance of success is weakened." This was said even before AB 551 became law.

His perspective sums it up nicely. All those involved in the erradication of this pest must work as a team. The need for communication, follow-up, and follow-through is paramount.

Albert Sanchez Alvarez is a native of San Diego, a veteran of the United States Navy, and a graduate of San Diego State University with diverse experience.

CELEBRATING 1973 Beverly J. Gimbel 1976 Leslie and Rita Clarke 1980 Thomas Eklund 1985 Bonded Inc. 1986 MG Properties 1987 Frank Steffen 1989 Hanken, Cono, Assad & Co. 1991 MPA Management 1997 Larry O'Dell Construction 1997 Sandra Reid 1999 Linda Webster 2000 A & R Investments 2000 All Points Real Estate 2000 Arthur Browne 2000 Bayshore Properties 2000 Benson Properties 2000 BF Investments, Inc. 2000 Bob Woodard 2000 Career Strategies 2000 Case & Crosby Investments 2000 CSC ServiceWorks 2000 D.H. and J.A. Clarke 2000 Dale & Leona Edblom 2000 Dutch and Margaret Swagemakers 2000 Evelyn M. Jones 2000 Feliciano DaSilveira 2000 Fergin Properties 2000 Frederic and Karen Wise

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Gary and Judy Smith George and Connie Rawlins Gulotta Properties Harriet Bossenbroek Horizon Properties Management Service 2000 James and Vicki Forster 2000 Jeff Lewis 2000 Jesse and Maria Beltran 2000 Judy Quint 2000 Kornfeld and Levy, Certified Public Accountants 2000 La Jollan Townhomes| Murray LLC 2000 Land Trek Property Management 2000 McDonnell Property 2000 Melroy Asset Management 2000 Mercer Investments, Inc. 2000 Mike Haas 2000 Mission Heights Ltd 2000 Park Haven Apartments 2000 Park Place Management 2000 Patricia E. Allen 2000 Perry and Felecia Vlahos 2000 RealPage, Inc. 2000 RSI Roofing & Solar 2000 San Diego Housing Commission 2000 Scefs Associates 2000 Sprague Pallas & Assoc.

2000 2000 2000 2000 2000

Sylvia A. Maas 2000 2000 Thomas Geantil 2000 Tom Kaiser 2000 Vladimir Nicolayeff 2000 Willin Properties 2000 Wynne Rentals 2002 Attar Enterprises 2002 Dorothy & Anthony Dain 2002 Kastoria, LLC| Leaf & Cole, LLP 2002 Paul and Suzanne Honeycutt 2003 Ron Nelson 2004 Darlene Lubkay 2004 Darren and Jan Magot 2004 Donald Rodger 2004 HD Supply Facilities Maintenance 2004 Mark and Zayanne Thompson 2005 Prime Group| Coral Bay Park & Canyons 2006 David & Doreen Clifton 2006 James Naill 2006 Robert Bayer 2006 Roberta Litvinoff 2007 Debbie Day 2008 Anne Jordan/Jordan Real Estate Solutions 2008 Holy Cross Cemetery 2008 Phillip Tran 2008 Simon & Roxann Ferreira

Š Viktoriia Yatskina | Dreamstime

SDCAA members

Owners

Bill Dresselhaus Camarda Family Trust Drescher Villas Emerald Footprint Katherine Foster Nicole M Visio Properties, Inc. Ana Aguilar Casa Toledo Apartments Corinne Perham Darren Tass HFF Janet Cohenour Kosta Makris Mark McLaren Melissa Ouellette Neighborhood Real Estate Palmbusch Rentals Ray Street Properties, LLC Richard J. Meyer

Ritchie & Ritchie Stephanie Eberhart Ocean Vista Apartments CEG Multifamily IDEA 1

Property Managers: American Assets Trust The Legacy Real Estate Company Scott Management Company

Suppliers

Cali Bamboo Matrix Construction Services Technogym Diamond Roofing Pacific Mercantile Bank Preman Roofing/Solar SSD Alarm

Members

July 2018 RentalOwner | 31

Education Events & SDCAA

2018

JULY/AUGUST

July 10 Fair Housing 2-Part Series Whether you’re a property manager, real estate agent, property appraiser, lender or an independent rental owner, this seminar will help you understand Fair Housing laws, what they mean and how they apply to your company and properties. Don’t get caught up in a Fair Housing Law Suit.

July 18 IROC – Ask an Attorney Have you ever had a question you’d like to just run by an attorney? This event is your chance to get completely free answers to your legal questions with no obligations.

Register early, seating is limited.

September

12 – Fair Housing: 2-Part Series 27 – SDCAA’s Annual Charity Golf Classic

October

9 – Maintenance 101: AC, Mechanical & Electrical IROC – Legislative Update

July 25 SDCAA-PAC Reverse Tradeshow The perfect opportunity to meet with property managers about their current and future needs and to present them with cost effective products and services.

August 7 Maintenance 101: Heating, Gas & Electric From preventative maintenance and troubleshooting techniques to best safety practices, this class provides you with a better understanding of gas and electric heating systems and water heaters.

August 27-31 Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee.

November

2 – SDCAA’s 25th Annual Mark of Excellence Awards

December

SDCAA’s Annual Open House

Visit sdcaa.com for Calendar Updates

Event date and time subject to change.

calendar 32 | RentalOwner July 2018

Power. Protection. Peace of Mind

E ducati on Please place a checkmark in the box next to the class(es) that you are registering to attend. Email your completed form to education@sdcaa.com or fax it to 858.565.6658.

July Classes – Sign Me Up! 07/10/2018

Fair Housing 2-Part Series Registration Closes 7/10 9:00 a.m.-4:00 p.m.

Our new streamlined form allows you to register for multiple classes and pay at once!

Full Series Member: $70.00 Non-Member: $100.00 Half Series Part 1, Member: $45.00 Part 1, Non-Member: $65.00 Part 2, Member: $45.00 Part 2, Non-Member: $65.00

07/18/2018 IROC - Ask an Attorney Registration Closes 7/18 9:00 a.m.-11:00 a.m.

Independent Owner Member: FREE Property Manager Member: $25.00 Non-Member: $35.00

August Classes – Sign Me Up! 08/07/2018

Maintenance 101: Heating-Gas & Electric Water Heater- Gas & Electric

Check your calendar and register for upcoming classes offered by SDCAA.

Simply mark the classes you want to attend and provide payment.

You can email this form to education@sdcaa.com or fax the form below to 858.565.6558.

Keep up with new classes and updated events at www.sdcaa.com

Member: $49.99

8:30 a.m.-3:30 p.m.

Register online at www.sdcaa.com or fax completed form to 858.565.6558.

Name:

Payment type:  AMEX  Discover  MC  Visa

Company/Member #:

Card #:

Address:

Name on Card:

City:

State:

Zip:

Exp Mo:

Exp Yr:

Sec Code:

 Check Payable to San Diego County Apartment Association 5675 Ruffin Road, Ste. 310, San Diego, CA 92123

Signature:

Education@sdcaa.com │ Phone 858.751.2209 │ Fax 858.565.6558

*Cancellation Policy: Cancellations only accepted in writing. Refunds will be granted if received at least 72 hours prior to the seminar minus a $5 cancellation fee. Fees are not refunded for cancellations received within 72 hours of the seminar, no shows, late arrivals, and early departures. NO EXCEPTIONS!

July 2018 RentalOwner | 33

Teebox Sponsorships Now Available!

Support Veterans Village of San Diego at Our Annual Charity Golf Classic Thursday, September 27, 2018 It doesn’t happen often, but LIMITED Teebox Sponsorships are now available for our 2018 Annual Charity Golf Classic!

Teebox Sponsors Enjoy Exclusive Perks During The Annual Charity Golf Classic!

Signage with Company Logo at Sponsored Tee and Option to Distribute Novelty Item Face-to-Face Networking Opportunities with All 144 Golfers as They Play Through Two Tickets for Company Representatives to Attend Catered Lunch with All Participants Two Tickets for Company Representatives to Attend The Exclusive Dinner & Raffle Add-on Sponsorships Available to Increase Brand Visibility to Rental-Housing Industry Leaders Ready to sponsor? Simply fill out the form and return to SDCAA Call (858) 751-2209 or email events@sdcaa.com for details.

34 | RentalOwner July 2018

SDCAA Golf Classic

Coronado Municipal Golf Course Thursday, September 27, 2018

10:30am Check-In, Putting Contest, Driving Range & Lunch 12:00pm Shotgun Start Title Sponsor

Tee Box Sponsorships Title Sponsor “Car”Tee Box “Trip for 2” Tee Box Premium Start Tee Box “Prize”Tee Box Tee Box Sponsor

$7,500 $1,600 $1,300 $1,300 $1,300 $1,100

Additional Sponsorships Beverage Cart Sponsor Putting Contest Sponsor Drink Tickets Golf Balls Best Tee Box Lunch Tabletop Sponsor Lunch Raffle Prizes Grand Prize Sponsor Driving Range Sponsor Hole Flag Sponsor

Name

$1,300 $1,300 $1,200 $1,200 $800 $800 $500 $600 $600 $300

Credit Card Number Authorized Signature

(SOLD) (1 available) (1 available) (1 available) (SOLD) (2 available) (2 available) (1 available) (1 available) (17 available)

Entertainment Sponsorships Decor Emcee Music

$500 (1 available) $500 (1 available) $500 (1 available)

Goodie Bag Sponsorships

Novelty Items (150 items) FREE Imprinted Items (150 items) $150 Water Sponsor $250  Bag Sponsor $150 (SOLD)

Lunch

Additional Sponsor

$25

Additional Sponsor

$45

Dinner

Sponsor Information & Payment Company Name

Address Phone

(SOLD) (SOLD) (SOLD) (SOLD) (1 available) (6 available)

City Fax

State

Zip

Email Exp. Date

Security Code Date

Non-Member fees: Add $400 to each sponsorship opportunity.

Payment policy: All sponsorships and tickets must be paid upon registration. Cancellation Policy: No refunds will be given, or cancellations will be accepted after receipt of registration agreement, whether fees have been received or not.

Sponsorship Policy: All sponsorships are non-transferable. No sharing of tee boxes or trade-outs is permitted.

Unlawful or Unwanted Harassment is Prohibited: SDMHC and SDCAA have strict policies against unwanted harassment of its applicants, employees, members or contractors either from one another or from third parties. This is effective in the work environment, or at special off-site events (e.g. golf tournaments, sponsor functions or informal gatherings).

SDCAA reserves the right to modify this contract at its discretion.

July 2018 RentalOwner | 35

Build your skills and advance!

CERTIFICATE FOR APARTMENT MAINTENANCE TECHNICIANS Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect.

Presented by:

You’ll learn about: • Processing timely work orders correctly and to residents’ satisfaction • Electrical services and repairs • Plumbing services and repairs

If you’re a maintenance technician or a porter, housekeeper, or groundskeeper ready for advancement we recommend this course!

• HVAC services and repairs • Painting services • Construction services and repairs • Mechanical services and repairs • Appliance services and repairs • Lock and key services and repairs • Customer service and performing maintenance tasks according to company policy and procedures • Minimizing personal and property damage while safely performing maintenance activities

• Environmental responsibility and regulatory compliance • Reporting and documentation of maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Established procedures for maintaining recreational facilities and common areas • Implementation of a preventive maintenance schedule • Product repair and replacement decisions • Professional behavior patterns, communication skills, and appearance • Clear and respectful communication with residents, team members, and contractors

• Fair housing regulation compliance

To locate an affiliate near you, visit visit For more information, Available as offering this course naahq.org/learn/education/find-course naahq.org/CAMT in-person course only Classes will be offered August 27-31, 2018 For more information contact Kim McCrossen at 703-797-0610 or kmccrossen@naahq.org

Registration Form CAPS full series of required courses.

-

Location:

Client services and stakeholder relations: 6.25 hours Investment Management: 4.5 hours Improving Asset Performance: 5 hours Asset Evaluation and Preservation: 5 hours Contemporary issues in multifamily housing: 2 hours Talent Development: 5 hours

Christian Brother’s Facility 10176 Riverford Road Lakeside, CA. 92040

Lunch Break:

12:00 pm -1:00 pm

Classes will take place October 26, 2018- October 29, 2018 (4 Full Days) Class Time- 8:00am-5:00pm

Cost:

*Times for modules may decrease due to lunch times. **Class dates are subject to change.

(Includes CAPS course book & Lunch) $1500 Members/ $1650 Non-Members

Registrant Information

$500 due upon registration, balance due before attendance of first course.

Name: ___________________________Member No.: _______________ Company Name: _______________ Attendee Address: ____________________________ City: _______________ St.: _______ Zip: ____________ Phone Number: _____________ Fax: ______

To obtain a CAPS designation you must:

Attendee E-mail: _______________________

Payment Information

•

worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience;

•

successfully complete the five courses listed above (which total 40 hours); and

•

meet all examination requirements, within 12 months of declaring candidacy for CAPS.

I am paying  For the Series Payment Plan

Payment by check, make payable to SDCAA (5675 Ruffin Road, Suite 310, San Diego, CA 92123) Payment by credit card American Express Discover Master Card Visa Credit Card No.: _________________________Security Code: _________ Name on Credit Card:___________ _____ Expiration Date: _____________

Cancellation Policy and Re-scheduling: Cancellations only accepted in writing.

Series: Cancellations received 72 hours prior to the first course will result in a refund of the series price minus a $75 cancellation fee and materials cost (if received).

Cancellations received 72 hours prior to subsequent courses will result in a refund of series price minus a $75 cancellation fee, materials cost (if received), and fee for courses attended. Cancellations received within 72 hours to any course will result in a refund of series price minus a $75 cancellation fee, materials cost (if received), and fee for courses attended, and courses not cancelled in advance.

NO EXCEPTIONS! Individual courses: All cancellations received within 72 hours of each course and all “no shows” are responsible for payment of the course fees.

This registration form is legally binding when signed below by the student and accepted by SDCAA.

Confirmation for your enrollment will be e-mailed with instructions to complete your candidacy declaration on the NAA website. Please note your candidacy period begins when you complete the NAA enrollment form.

Signature_____________________________ Date_____/_______/______

July 2018 RentalOwner | 37

NAA RECAP

38 | RentalOwner July 2018

As a member of San Diego County Apartment Association (SDCAA) you are affiliated with National Apartment Association (NAA) and California Rental Housing Association (CalRHA) the State Association.

CalRHA’s purpose is to cultivate, educate and advocate for California Rental Housing Providers. We work with the local Affiliates to provide a legislative voice for California Rental Housing Providers regarding matters which directly or indirectly impact the rental housing industry in the State of California.

It is through generous donations of Affiliates members’ contribution to CalRHA that makes it possible for you to have a stronger presence and voice in Sacramento. We cannot do it without you!

As you pay your annual membership dues to SDCAA, please consider adding a contribution for CalRHA general operation fund, thru SDCAA. This is not a contribution to CalRHA PAC. _____$10.00 _____25.00

_____$50.00

_____$100.00

other $ ____________________

Thanking you in advance.

California Rental Housing Association (CalRHA) has tax-exempt status as a 501(c) (6) Tax ID: 47-270655 Tax treatment of donations - 501(c)(6) organizations Contributions to section 501(c)(6) organizations are not deductible as charitable contributions on the donor’s federal income tax return. They may be deductible as trade or business expenses if ordinary and necessary in the conduct of the taxpayer’s business.

Mail Checks to 1121 L Street, Suite 105, Sacramento, CA 95814 or Call 916.441.4242

As a member of San Diego County Apartment Association (SDCAA) you are affiliated with National Apartment Association (NAA) and California Rental Housing Association (CalRHA) the State Association.

CalRHA’s purpose is to cultivate, educate and advocate for California Rental Housing Providers. We work with the local Affiliates to provide a legislative voice for California Rental Housing Providers regarding matters which directly or indirectly impact the rental housing industry in the State of California.

It is through generous donations of Affiliates members’ contribution to CalRHA that makes it possible for you to have a stronger presence and voice in Sacramento. We cannot do it without you!

As you pay your annual membership dues to SDCAA, please consider adding a contribution for CalRHA general operation fund, thru SDCAA. This is not a contribution to CalRHA PAC. _____$10.00 _____25.00

_____$50.00

_____$100.00

other $ ____________________

Thanking you in advance.

California Rental Housing Association (CalRHA) has tax-exempt status as a 501(c) (6) Tax ID: 47-270655 Tax treatment of donations - 501(c)(6) organizations Contributions to section 501(c)(6) organizations are not deductible as charitable contributions on the donor’s federal income tax return. They may be deductible as trade or business expenses if ordinary and necessary in the conduct of the taxpayer’s business.

July 2018 RentalOwner | 39

40 | RentalOwner July 2018

in Clairemont / Linda Vista, Lakeside, and Lemon

By Terry Moore, CCIM Over the last year, our “Focused on Your Success” series reviewed value trends in San Diego County’s most active apartment submarkets. I reviewed markets from the Highway 78 corridor, along the coastal strip, covered South Bay, surveyed the central ZIP Codes, and included East County markets. If you missed one that covered a zip code you’re interested in, contact me and I’ll get it out to you.

This is the last article in the series. We’re going to cover three important, yet low volume, communities, Clairemont/ Linda Vista, Lakeside, and Lemon Grove.

We used the same methodology as earlier columns. Appraisers value property based on three perspectives: dollars per apartment, dollars per square-foot of rentable area and gross rent multiple, GRM, property price

divided by the annual potential income. That’s also what we do.

Throughout this series we’ve used a 12-month rolling average to make the trend obvious while minimizing the distortion of any single sale. We get our data from two important, but imperfect sources: MLS and CoStar. I use the judgement from thirty years of apartment investing experience to account for flaws in the data.

I ignore family and partnership transactions and focus solely on “arm’s-length” sales. With that, let’s look at the remaining submarkets with enough sales to report on.

Clairemont Mesa / Linda Vista San Diego’s Clairemont community, zip code 92117, and Linda Vista 92111 are south of Highway 52, east of I-5, north of I-8 and west of I-805.

Just over 100,000 people live in these freeway-convenient neighborhoods. The Morena subdivision was mapped in 1887.

Most of the 8000 apartments were built between 1940 and 1970. In fact, 3,100 Linda Vista apartments were built in 200 days in during WWII. Duplexes were common when these communities were built.

Our research team was able to confirm financial data on 55 closed transactions.

In 2012 the price per unit was $114,000 and it more than doubled to $243,000 as of March 2018. Cost per square foot in 2012 was $222 and climbed to $287 as of March 2018. Gross rent multiple was 9.3 in 2012 and grew to 15.8 as of March 2018. Averaging the three rates shows an increase of 71% percent over just over seven years or 9.7% on an annual basis.

July 2018 RentalOwner | 41

© Kiosea39 | Dreamstime.com

FOCUSED on your SUCCESS

The map shows nearby zip codes, but they have few sales relevant to Rental Owner readers. Mission Valley, 92108, Loma Portal, 92110, Del Cerro / Navajo 92120, and Kearny Mesa/ Sierra Mesa 92123 are primarily intuitional size and quality assets. These four zip codes hold about 17,000 apartments, but most are 1990s or newer and in complexes above 100 units.

Mission Valley communities exceed $50 million assets, and so exceed the budget of private families.

Lakeside Lakeside was famous in the 1880s for a four-story, 80 room Victorian-style inn, on Lake Lindo, named the Lakeside Hotel.

Lakeside is in the unincorporated area of the county, north of El Cajon and south of Poway, in the

western foothills of the Cuyamaca Mountains. In fact, 5% of its surface is covered by Lindo Lake, Lake Jennings, and the El Capitan and San Vincente Reservoirs.

For years, rodeos and outdoor recreation were the way many people viewed the area. When state Highway 52 connected to Highway 67, Lakeside became 15 minutes from La Jolla and University Town Center and thousands of high-paying jobs.

Lakeside’s apartments are 10 years newer on average than the rest of the County. Its 20,000+ population is focused around Linda Lake, but county’s map designation for Lakeside shows an area bigger than El Cajon.

I found 29 useable sales in Lakeside. Since sales transactions were fewer the moving average begins the 12 months ending

December 2011. In 2012 cost per unit was $75,000; which climbed to $196,000 in the 12 months ending March 2018. Lakeside’s cost per square foot was $147 in 2012 and rose to $244 by March 2018. The GRM increased from 7.7 to 12.4.

The average increase of these combined three measures is 94% over just over seven years, is a 13% average annual return.

Lemon Grove Lemon Grove was originally part of Mission San Diego de Alcala.

In 1850 Robert Allison brought thousands of acres from Santiago Argiello’s heirs and that land is now Lemon Grove, La Mesa, Encanto, and part of Spring Valley.

“Lemon Grove” first appears in the public records in 1892.

Lemon Grove’s boundaries are Highway 94 to the north, Highway

SDCAA members & TERRY MOORE, CCIM have profited together for more than a generation.

Focused on your Investment Success!

Whether you need: brokerage consulting, valuation or just an unbiased, confidential ear, contact Terry.

You may have read his Rental Owner articles or the “Trusted Adviser” series in San Diego Daily Transcript.

A former SDCAA Director, Terry has taught and lobbied for SDCAA members.

His brokerage success rate 2.5 times the county average.

He has helped more than 400 households buy or sell rental property and his team is eager to serve you.

Contact him at: tmoore1031@gmail.com or SanDiegoApartmentBroker.com or 619-889-1031 42 | RentalOwner July 2018

Jul-17Jul-17Jul-17

Sep-17 Sep-17 Sep-17

Nov-17 Nov-17 Nov-17

Jan-18 Jan-18 Jan-18

Mar-18 Mar-18 Mar-18

Jul-17Jul-17Jul-17

Sep-17 Sep-17 Sep-17

Nov-17 Nov-17 Nov-17

Jan-18 Jan-18 Jan-18

Mar-18 Mar-18 Mar-18

Jan-18 Jan-18 Jan-18

May-17 May-17 May-17 May-17 May-17 May-17

Nov-17 Nov-17 Nov-17

Mar-17 Mar-17 Mar-17 Mar-17 Mar-17 Mar-17

Mar-18 Mar-18 Mar-18

Jan-17 Jan-17 Jan-17 Jan-17 Jan-17 Jan-17

Jul-17Jul-17Jul-17

Nov-16 Nov-16 Nov-16 Nov-16 Nov-16 Nov-16

Sep-17 Sep-17 Sep-17

Sep-16 Sep-16 Sep-16

Sep-16 Sep-16 Sep-16

Jan-17 Jan-17 Jan-17

Jul-16Jul-16Jul-16

Sep-16 Sep-16 Sep-16

Jul-16Jul-16Jul-16 Jul-16Jul-16Jul-16

May-17 May-17 May-17

May-16 May-16 May-16 May-16 May-16 May-16

May-16 May-16 May-16

Nov-16 Nov-16 Nov-16

Jan-16 Jan-16 Jan-16 Jan-16 Jan-16 Jan-16

Ending $/U $244 Ending $/U $196 $244 Ending $287 $/U $196 $244 $287 $196 $287

Mar-17 Mar-17 Mar-17

Nov-15 Nov-15 Nov-15

Mar-16 Mar-16 Mar-16

Nov-15 Nov-15 Nov-15 Nov-15 Nov-15 Nov-15

Mar-16 Mar-16 Mar-16

Sep-15 Sep-15 Sep-15 Sep-15 Sep-15 Sep-15

Jan-16 Jan-16 Jan-16

Jul-15Jul-15Jul-15

Sep-15 Sep-15 Sep-15

Jul-15Jul-15Jul-15

GRM GRM GRM

Mar-16 Mar-16 Mar-16

May-15 May-15 May-15

May-15 May-15 May-15

Jul-15Jul-15Jul-15

Jul-14Jul-14Jul-14

May-15 May-15 May-15

Clairemont

Jan-15 Jan-15 Jan-15

Lemon Grove

Mar-15 Mar-15 Mar-15

Clairemont

Lakeside

Jan-15 Jan-15 Jan-15

Clairemont

Lemon Grove

Mar-15 Mar-15 Mar-15

Lemon Grove

Lakeside

Jan-15 Jan-15 Jan-15

Jul-14Jul-14Jul-14

Sep-14 Sep-14 Sep-14

Nov-14 Nov-14 Nov-14

Lakeside

Mar-15 Mar-15 Mar-15

13.00 14.00 15.00 12.00 13.00 14.00

Nov-14 Nov-14 Nov-14

14.00 15.00 16.00

Sep-14 Sep-14 Sep-14

Ending Month Mar-18 Ending Month Mar-18 Mar-18 Ending Mar-18Month Mar-18 Mar-18 Mar-18 Mar-18 Mar-18

16.00 15.00 16.00

May-14 May-14 May-14

Jan-14 Jan-14 Jan-14

Starting $/U $127 Starting $/U $123 $127 Starting $222 $/U $123 $127 $222 $123 $222

Ending $/U $196,398 Ending $/U $193,333 $196,398 Ending $/U $243,369 $193,333 $196,398 $243,369 $193,333 $243,369

$/SF $/SF $/SF

Mar-14 Mar-14 Mar-14

Nov-13 Nov-13 Nov-13

Jul-13Jul-13Jul-13

Sep-13 Sep-13 Sep-13

May-13 May-13 May-13

Jan-13 Jan-13 Jan-13

Starting Month Dec-11 Starting Month Sep-12 Dec-11 Starting Jan-11 Month Sep-12 Dec-11 Jan-11 Sep-12 Jan-11

Mar-13 Mar-13 Mar-13

Nov-12 Nov-12 Nov-12

Jul-12Jul-12Jul-12

Sep-12 Sep-12 Sep-12

# of Transactions 29 # of Transactions 18 29of Transactions #55 18 29 55 18 Clairemont 55

$/SqFt Lakeside $/SqFt Lemon Grove Lakeside Clairemont Lemon Grove Lakeside Clairemont Lemon Grove

May-12 May-12 May-12

Clairemont

Jan-12 Jan-12 Jan-12

Lemon Grove

Mar-12 Mar-12 Mar-12

Clairemont

Lakeside

Nov-11 Nov-11 Nov-11

Clairemont

Lemon Grove

Jul-11Jul-11Jul-11

Lemon Grove

Lakeside

Sep-11 Sep-11 Sep-11

Jan-11 Jan-11 Jan-11

Mar-11 Mar-11 Mar-11

May-11 May-11 May-11

100

$/SqFt

Lakeside

Nov-14 Nov-14 Nov-14

Ending Month Mar-18 Ending Month Mar-18 Mar-18Month Ending Mar-18 Mar-18 Mar-18 Mar-18 Mar-18 Mar-18

300 280 300 260 280 300 240 260 280 220 240 260 200 220 240 180 200 220 160 180 200 140 160 180 120 140 160 100 120 140 100 120

May-14 May-14 May-14

Jan-14 Jan-14 Jan-14

Starting $/U $75,000 Starting $/U $81,115 $75,000 $/U Starting $113,758 $81,115 $75,000 $113,758 $81,115 $113,758

Mar-14 Mar-14 Mar-14

Jul-13Jul-13Jul-13

Sep-13 Sep-13 Sep-13

Nov-13 Nov-13 Nov-13

Jan-13 Jan-13 Jan-13

Mar-13 Mar-13 Mar-13

Starting Month Dec-11 Starting Month Sep-12 Dec-11 Month Starting Jan-11 Sep-12 Dec-11 Jan-11 Sep-12 Jan-11

May-13 May-13 May-13

Lakeside $K/U Lemon Grove Lakeside Clairemont Lemon Grove Lakeside Clairemont Lemon Grove

Jul-12Jul-12Jul-12

Nov-11 Nov-11 Nov-11

# of Transactions 29 # of Transactions 18 #29of Transactions 55 18 29 55 18 Clairemont 55

$K/U

Sep-12 Sep-12 Sep-12

Clairemont

Nov-12 Nov-12 Nov-12

Clairemont

Lemon Grove

May-12 May-12 May-12

Lemon Grove

Lakeside

Jan-12 Jan-12 Jan-12

Lakeside

Mar-12 Mar-12 Mar-12

Clairemont

Jul-11Jul-11Jul-11

Lemon Grove

Sep-11 Sep-11 Sep-11

May-11 May-11 May-11

Jan-11 Jan-11 Jan-11

Mar-11 Mar-11 Mar-11

Lakeside

11.00 12.00 13.00 10.00 11.00 12.00

I don’t know about you, but I’m 30 years older than I was 30 years ago. The great choices of 20 years ago are not necessarily appropriate for the next 20 years. One reason for reviewing this history to help you avoid drift and to make a wise, deliberate choice about the future.

Please, have a heart-to-heart discussion with your family about what you want to do, based on your situation and today’s markets. Maybe we will bury you behind your apartments. Perhaps it’s getting close to the time to reposition your assets. There are always excuses to dawdle: “Prices are too high!” Or at

Sep-14 Sep-14 Sep-14

Jul-14Jul-14Jul-14

May-14 May-14 May-14

Jan-14 Jan-14 Jan-14

Starting $/U 7.73 Starting $/U 7.86 7.73 Starting $/U 9.39 7.86 7.73 9.39 7.86 9.39

Mar-14 Mar-14 Mar-14

Nov-13 Nov-13 Nov-13

Jul-13Jul-13Jul-13

Sep-13 Sep-13 Sep-13

May-13 May-13 May-13

Jan-13 Jan-13 Jan-13

Nov-12 Nov-12 Nov-12

Jul-12Jul-12Jul-12

Starting Month Dec-11 Starting Month Sep-12 Dec-11 Month Starting Jan-11 Sep-12 Dec-11 Jan-11 Sep-12 Jan-11

Mar-13 Mar-13 Mar-13

Lakeside GRM Lemon Grove Lakeside Clairemont Lemon Grove Lakeside Clairemont Lemon Grove

Sep-12 Sep-12 Sep-12

# of Transactions 29 # of Transactions 18 #29of Transactions 55 18 29 55 18 Clairemont 55

GRM

May-12 May-12 May-12

Mar-12 Mar-12 Mar-12

7.00

GRM

Jan-12 Jan-12 Jan-12

7.00 8.00

Nov-11 Nov-11 Nov-11

7.00 8.00 9.00

Jul-11Jul-11Jul-11

9.00 10.00 11.00 8.00 9.00 10.00 Sep-11 Sep-11 Sep-11

Regardless of where your units are, your equity’s growth was different from these zip codes. Your wisest question might be “Where should my equity be working in the next decade?”

$50K

$K/U

May-11 May-11 May-11

OK, so what next?

$300K $250K $300K $250K $200K $250K $200K $150K $200K $150K $100K $150K $100K $50K $100K $50K

Jan-11 Jan-11 Jan-11

There were 18 Lemon Grove sales worth reporting, the least of any submarket I written about. The 12-month moving average begins September 2012. In 2012 Lemon Grove price per unit was $81,000 and more than doubled to $193,000

by March 2018. Dollars per square foot increased from $123 to $196.

GRM climbed from 7.9 to 12 for 12 months ending March 2018.

Blending the increases together, provides a growth of 83% over 5.5 years, an annual rate of 15%.

$K Per Unit $K Per Unit $K Per Unit

$300K

Mar-11 Mar-11 Mar-11

125 to the east, and San Diego’s 69th St. to the west. The southern boundary includes the trolley line, Jamacha Road and an interesting jigsaw puzzle piece in between.

Current population is just over 25,000. The 3000 pound, 10’ x 6’ lemon sculpture affectionately known as “the world’s biggest lemon” sits at the corner of Broadway and Lemon Grove Avenue and proclaims, “Best Climate on Earth.”

Ending Month Mar-18 Ending Month Mar-18 Mar-18Month Ending Mar-18 Mar-18 Mar-18 Mar-18 Mar-18 Mar-18

Ending $/U 12.40 Ending $/U 11.96 12.40 $/U Ending 15.79 11.96 12.40 15.79 11.96 15.79

other times “I can buy cheaper next year if prices slip further.”

Let’s make the best choices that we can with the mental capacity and energy we’ve got. You’ve succeeded despite uncertainty before. You owe it to yourself and your family to make the best choice that you can. This year our team will value about 100 apartment buildings. You can have a no obligation, complimentary valuation. That information and extra perspective can you make the most important financial choice of your next decade.

Terry Moore, CCIM, has won 10 countywide awards for commercial brokerage excellence and is a past board member of CAA and SDCAA. He can be reached at (619)

July 2018 RentalOwner | 43

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Questions and Answers: Emotional Support Animals By Todd A. Brisco, Esq. Todd A. Brisco & Associates, A. Professional Corporation

question will provide disability-related assistance or emotional support.

The email verification as presented, in my opinion, is not sufficient to establish that the individual has a disability because you explicitly state that information is lacking. Additionally, you state you cannot determine whether the resident is disabled.

At this point, you may deny the request. However,

A. First, the documentation should be verifiable. The physician should validate his email or at the very least place this written recommendation on his or her letterhead. HUD requires that the documentation be reliable. The documentation is sufficient if it establishes that an individual has a disability and that the animal in July 2018 RentalOwner | 45

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Q. I received an email from a physician stating the resident needs an emotional support animal (ESA). The email did not state whether the resident was disabled or not. The resident does not appear to be disabled. My question is what evidence must the resident produce to satisfy the Fair Housing Act that requires the owner to admit the ESA? After receiving the email, the tenant advised she paid $50 for the physician to draft the email without having seen the physician. Help.

you should be specific as to the grounds of the request denial so that the resident can reach out to their healthcare provider for a verifiable letter.

A. ESA accommodation requests have become a nationwide issue. Housing providers have noted an increase in accommodation requests submitted by individuals seeking to circumvent a housing provider’s no pet policy or to avoid paying pet rent and deposits.

The issue is the lack of requirements within the three federal laws (Fair Housing Act, Section 504 of

© Sviatlana Barchan | Dreamstime.com

Q. I have a resident who is seeking an emotional support animal (ESA) accommodation request waiving the property’s no pet policy. Must the healthcare provider treat the resident?

The resident provided me with a verification received from a website. the Federal Rehabilitation Act, and the American with Disabilities Act) stipulating the need for a bona fide relationship between the individual seeking the accommodation and the health care professional verifying the disability and the need for disabilityrelated need for an emotional support animal.

The absence of such regulations has created the development or opportunity of new online businesses, existing for the sole purpose of providing disability documentation to substantiate requests for accommodation under federal law.

Unfortunately, Federal law does NOT require an actual treatment relationship between the individual certifying the resident’s need for an ESA. Therefore, this omission from the Federal statutes allows the documentation from online sources.

To date, unless the State of California takes action to close this loophole, the property is required to accept the online verifications requesting ESAs. The answers to the above questions are general in nature. Each case has specific facts that may result in a different answer. Please consult an attorney if you need specific legal advice. Todd Brisco is an attorney who handles landlord tenant matters on behalf of landlords throughout California. His telephone number is 714-634-2814 and address is 1900 S State College Blvd Ste 275, Anaheim Ca 92806. If you have any questions please forward them to SDCAA or Todd.

46 | RentalOwner July 2018

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This February association members will come together for a tour across the fascinating and ancient country of India. Mark Twain said: “India is the cradle of the human race, the birthplace of human speech, the mother of history, the grandmother of legend and the great-grandmother of tradition.” Join fellow rental property owners as we set out to explore the highlights of this ancient continent. We will also go off-the-beaten path into the remote eastern regions of the country. This tour features land exploration as well as a week-long river cruise on the fascinating Brahmaputra River in the shadow of the Himalayas.

We have even included a wonderful four night stopover in Dubai on the way to India with touring in this spectacular city included. Below you can see some of the locations and highlights of this 27-day tour, which features everything from the Taj Mahal to a safari on elephant-back.

UDAIPUR: THE “CITY OF LAKES” - Stay in Beautiful Hotel Overlooking Lake Pichola, Famous for Lake Palaces - Relaxing Boat Ride on the Lake at Sunset.

- Visit the stunning Jagdish Temple built in 1651 - Walk the Garden of Maidens & Lotus Pools / Explore Maharajah’s Palace - Evening Scenic Dinner on the Mountain Overlooking the City

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stime. com LEGENDARY MUMBAI (BOMBAY) - Stay at the fabulous 5-Star Taj Mahal Palace Hotel right at “Gates of India” - Witness the “Daddawala”- Famous Delivery Men of Mumbai - Explore Gandhi historic headquarters in the Heart of the City - Visit Acclaimed Chatrapati Shivaji Museum (Prince of Wales Museum) - Visit the Dharavi in Mumbai, a city-within-a-city

DELHI: A CAPITAL BOTH OLD AND NEW - Visit Sikh Gurdwara - “Sikh House of Worship” - Experience “Old Delhi” and Narrow Alleys & Historic Sites - Explore a Historic and Traditional Bazaar for Shopping - Ride a Rickshaw into the Heart of Chandni Chowk (Silver Square) - Visit the UNESCO site of Qutub Minar in the Plains of Delhi (c.1192) AGRA AND THE TAJ MAHAL - Visit Village of Abhaneri & Marvel Chand Baori Step Well - Explore the Itmad ud Daula, the Inspiration for the

July 2018 RentalOwner | 47

Taj - Visit Mehtab Bagh Garden for Unique Taj Mahal View - Dramatic Sunrise Visit to Legendary Taj Mahal (UNESCO) - Visit the UNESCO Red Fort of Agra – Enjoy Mohhabat Taj Show RIVER CRUISE ON BRAHMAPUTRA - Week-Long River Cruise on Stunning Brahmaputra River - Wonderful included Cultural & Nature Touring on Riverboat - Elephant-back Safari & 4X4 Adventure in legendary Kaziranga NP - Tea Plantation Visit, Beach Bonfire, Village Visits & More - Boat Safaris and Cultural Performances JAIPUR: THE “PINK CITY” - Hotel on shore of Mansagar Lake with Jal Mahal Views - Witness Breathtaking White Marble Birla Temple - Visit Famous Amber Fort of Jaipur & Palace of the Winds - Tour City Palace, Royal Residence & Jantar

Astronomical Instruments - Explore local markets in Jaipur, famous for Gems - Dinner with a Noble Family to Learn About History & Culture SARFARGARH FORT & VILLAGE VISIT - Explore the Stunning Sarfargarh Fort, built in the 1700s - Be a Maharana for the Night and Stay Right in the Historic Fortress - Open 4x4 Adventure to Visit to Remote Gypsy Tribe in Rajasthan7

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48 | RentalOwner July 2018

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QUICK GUIDE TO THE ADA ON YOUR WALKWAYS © Scott Griessel | Dreamstime.com

By Jonathan Ames, PRECISION Trip Hazard Removal The Americans with Disabilities the disabled. The ADA defines Act (ADA) was passed in 1990 to these barriers as ¼ inch changes ADA Checklist prohibit discrimination against the in level (the size of 4 stacked for Walkways disabled. A significant amendment quarters) or slopes steeper than passed in 2008 broadened the 1:8 (1:12 by the end of this year).

1) Are there any definition of disability and shifted Roughly textured, slippery or vertical changes in responsibility to whether the non-firm surfaces are also not level more than ¼” on defendant discriminated, rather recommended. Imagine yourself in my walkways? than whether the plaintiff was a wheelchair or using a walker and disabled. The law is regularly these standards make sense.

2) Is the resulting updated and clarified, including slope 1:12 or less changes to the standards that will Does the ADA apply to older steep? be implemented later this year. properties?

3) Is the entire barrier How does the ADA affect If ADA barriers can be removed removed from edge to walkways on my property? “without much difficulty or edge? expense," then the ADA requires Title 3 is the portion of the ADA removal, regardless of when to the removal of ADA barriers. that deals with "accessible routes" a property was built. New If you are considering making an or walkways. It requires that any construction after 1990 must be improvement to your property facility open to the public must fully ADA compliant while older that cost $10,000, you must set remove “architectural barriers” structures must dedicate 20% of aside $2,000 towards achieving that make equal use difficult for the costs of any improvements

July 2018 RentalOwner | 49

ADA compliance.

Does the ADA apply to HOAs? Yes and No. The ADA applies to any part of a property that makes “public accommodation.” So any walkways on an HOA property that are open for the public to use to cross your property are subject to the ADA. Any pool, clubhouse, or park that is open for use by clubs, teams, or sales are subject to the ADA. If only owners and their guests use it, then HOAs are not subject to ADA requirements.

What are the risks of ADA noncompliance?

These barriers open your organization to lawsuits that within the state of California can be brought by the disabled even without a physical injury.

Additionally, the CDPA (California Disabled Persons Act) and UCRA (Unruh Civil Rights Act) allow for monetary damages of $4,000 per infraction plus legal fees.

Every year an average of 830 ADA lawsuits are brought against

California businesses costing more than $20 million dollars.

In addition to settlements or damages, there are also the legal fees, insurance rate adjustments, and the massive amount of time necessary to settle these ADA lawsuits.

What are the benefits of ADA compliance?

ALL government agencies must have an ADA transition plan.

Private entities can benefit by doing the same even if they cannot reach ADA standards all at once. If a plan is in place and regular investments are made to achieve ADA compliance, it is difficult to bring a successful ADA lawsuit. This plan may be used to make a case to insurance underwriters that there is a reduced risk on your property, resulting in reduced insurance rates. Property Managers will simultaneously reduce their risk for trip and fall injuries and personal injury lawsuits by making ADA-compliant walkway repairs.

In an effort to promote responsibility when considering rent adjustments, the SDCAA has developed a resource guide, the "Rent Adjustment kit."

For a free copy please contact the SDCAA at info@sdcaa.com

Did you know...

SDCAA’s Value Solutions insurance program brokered by Successful Solutions features group medical, dental, retirement plans, workers compensation and liability insurance offerings.

To learn more about the insurance program, offerings, information on Medical and workers comp insurance visit

sdcaabenefits.org 50 | RentalOwner July 2018 PCCW_DIR_2014.indd 1

5/16/14 10:43 AM

PROPERTY MANAGERS

Director y # 5150 Baltimore Dr at the Crossroads........ ..............................................(858) 793-8899 A ADD Realty, Inc...................(619) 232-6811 All Points Real Estate.........(619) 298-7724 Alliance Investment Corp..(858) 597-4900 American Assets Trust......(858) 350-2564 Antelope Ridge (Sentinel Real Estate)...... ..............................................(951) 672-8181 APSA Investments Corp....(858) 610-2154 Arbor Terrace.....................(619) 293-3612 Arbors at California Oaks Apartment Homes..................................(951) 461-3264 Ascent Real Estate..............(858) 551-9600 Asset Property Management...................... ..............................................(858) 560-9363 Avenue 5..............................(206) 582-3333 Award Property Mgmt......(619) 471-1755 B Benson Properties..............(619) 977-0622 Berkshire Communities....(408) 614-5587 Bob Cota Realty..................(619) 465-9934 Brennan...............................(619) 281-2704 Brentwood Management Co....................... ..............................................(619) 220-8595 Bridge Property Management................... ..............................................(801) 716-5795 Brycorp, Inc........................(619) 920-7174 Buchanan Property Management Corp.... ..............................................(619) 269-0276 C Cabrillo Properties.............. (619) 832-0172 Cambridge Management Group, Inc............ ............................................... (760) 690-3949 Canyon Rim| Fairfield Residential................ ............................................... (858) 672-2001 Canyonwood........................ (619) 501-2838 Capital Growth Properties, Inc..................... ............................................... (858) 454-8857 Casa Linda Apartments...... (619) 254-9513 Cavanaugh Properties........ (619) 395-1166 Centre City Property Management Company............................... (619) 296-6699 Chase Pacific Property Management and Real Estate Services............ (858) 271-8841 Choice Properties / Point Loma Real Estate..................................... (619) 223-4075 City View Apartments|Greystar.................... ............................................... (619) 234-0134 Community Research Foundation, Inc........ ............................................... (619) 275-0822

D Dakota Apartments| Fairfield Residential ..............................................(951) 926-8200 Delta Property Management...................... ............................................. (619) 465-5851 Douglas Allred Company.. (858) 793-0202 Dylan Point Loma|Greystar.(760) 612-9172

L L.E.W. Management.......... (619) 440-8915 Land Trek Property Management............. ............................................. (760) 758-6000 Lincoln Military Housing. (858) 874-8100 Lisa's Property Managment.(858) 243-8028 Lyon Living..........................(949) 838-1274

E Eagle Glen Apartments | Greystar................ ............................................... (951) 461-4565 Essel Manager, Inc.............. (619) 239-4300 Eucalyptus Apartments...... (760) 519-1476 Euston Management........... (858) 793-8899 EV Lofts | Greystar.............. (619) 452-2892

M Margarita Summit | Euston Management ..............................................(951) 676-1921 Maya Linda Apartments....(858) 566-5350 MCB Camp Pendleton Family Housing Office....................................(760) 725-1459 McLain Properties..............(760) 434-6161 Melroy Asset Management.(858) 483-5111 Melroy Asset Management.(858) 483-5111 MG Properties.....................(858) 658-0500 Mira Bella Apartments | Simpson Property Group...................(858) 560-5720 More Property Management...................... ..............................................(858) 514-8201

F Fairfield Residential Company LLC........... ..............................................(858) 457-2123 FBS Property, AMO ...........(619) 286-4721 FDC Management, Inc.......(714) 685-7000 Foothills at Old Town........(951) 676-7545 G Gables Residential Corporate..................... ..............................................(858) 684-3601 Gables Residential Corporate Office.......... ..............................................(858) 684-3601 Greystar Real Estate Partners.................... ..............................................(602) 522-1200 Griswold Real Estate Mgmt., Inc................ ..............................................(858) 597-6100 H H.G. Fenton Company......... (619) 400-0120 Hanken, Cono, Assad & Co..(619) 698-4770 Harprop, Inc......................... (650) 941-6900 Heartland Associates.......... (619) 462-2082 Homes Management, ATS Homes, Inc......... ............................................... (760) 432-4663 Horizon Properties Management Service... ............................................... (619) 482-3054 Humphreys Residential...... (619) 865-0389 I IDEA 1...................................(619) 233-8900 IMT Sorrento Valley..........(858) 530-2100 Income Property Advisors Inc................... ..............................................(619) 302-0363 Integrity Plus Property Management....... ..............................................(619) 546-4999 Interfaith Housing Assistance Corporation.........................(619) 668-1532 Investors Property Management Group.. ..............................................(760) 967-4764 IPI Property Management.(858) 277-2700 J JHB California Properties, LLC................... ..............................................(760) 722-6421 Johnston Property Management, Inc....... ............................................. (760) 944-0703 JS Tamers ...........................(619) 403- 5567 K Kevin Robinson................... (619) 265-5859 Kleege Enterprises............. (858) 481-3081

N Noah Realty.........................(858) 504-0416 O Ocean Breeze Apartments|Greystar.......... ..............................................(619) 428-3369 Olympus Property..............(817) 795-4900 Ottman Properties BC; LTD. a British Columbia Canada Corporation................... ..............................................(415) 398-3010 P Pacific Commercial Management, Inc.... ( ............................................... 858) 450-6886 Pacifica SD Management...(619) 296-9000 Parkdale Apartments | Norco Mgmt. Corp. ..............................................(760) 737-9017 Pasas Properties, Inc..........(619) 607-7560 Pedro Ferreira.....................(619) 224-0306 People Helping Others Prop. Mgmt.......... ..............................................(619) 282-5400 Pierside | Greystar..............(949) 202-3991 Pinnacle Property Management Services, LLC........................................(949) 250-5302 Prime Group| Coral Bay Park & Canyons.. ..............................................(619) 276-1188 Prime Group|Avion at Spectrum............... ..............................................(858) 277-9191 Professional Real Estate Management...... ..............................................(619) 297-7736 Property Management Connection........... ..............................................(877) 951-7767 Providence Real Estate Management Corporation.........................(760) 525-8705 R R & V Management...............(619) 285-5500 R. A. Snyder Properties, Inc........................... .................................................(619) 297-0274 REC Properties| PeĂƒÂąasquitos Point Apts.... .................................................(858) 484-5047 Red House Property Management............... .................................................(858) 755-3031 Rehmann Realty Group........(619) 440-5669

July 2018 RentalOwner | 51

RG Investment Real Estate Services Inc...... .................................................(858) 268-5004 RG Investment Real Estate Services Inc...... .................................................(858) 268-5004 Rohn Properties Management...................... .................................................(619) 990-7433 Rolling Hills Gardens | Greystar.................... .................................................(619) 482-7583

V Valor Property Management..................... ..............................................(619) 988-3444 Verge Apartments | Greystar..................... ..............................................(619) 677-6426 Villages of Bonita Glen......(619) 371-3245 Vista Pointe Apartments (RCMI)............... ..............................................(951) 894-2439

S San Diego Housing Commission................... ............................................... (619) 578-7531 San Diego Realty Services.. (619) 713-1044 Sardo Properties.................. (619) 405-9418 SCCC JRD Investments........ (858) 724-0220 Scott Management Company........................ ............................................... (310) 370-2696 SD Rent Pros......................... (619) 884-0906 SDPM..................................... (619) 972-1338 Sea West Property Management.................. ............................................... (760) 452-2900 Seapoint Properties, Inc..... (858) 866-5636 Shapell Properties, Inc....... (323) 988-7590 South Bay Community Services.................... ............................................... (619) 420-3620 Strat Prop Management, Inc......................... ............................................... (619) 295-2211 Strata Equity Group............ (858) 546-0900 Sun An Sea Property Mgmt..(619) 298-4160 SunRidge Properties, Inc... (858) 578-3600 Sunrise Management Company AMO.......... ............................................... (858) 751-6330 Sunset View Apartments | Greystar............. ............................................... (760) 433-2900 SVN Asset Advisory Group.(858) 452-9100

W Waterton Residential| River Oaks.............. ..............................................(760) 721-8585 West Park Apartments|Greystar................ ..............................................(619) 223-7777 Whispering Oaks Apartments | Greystar.. ...............................................(760)471-1262

T Team Bourda Incorporated.(858) 279-6265 Terraces at La Jolla Village | Greystar.......... ............................................... (858) 457-5161 Thatcher Properties, Inc.... (619) 286-4250 The Atherton....................... (619) 691-7733 The Hanover Company...... (713) 267-2100 The Helm Management...... (619) 589-6222 The Legacy Real Estate Company................. ............................................... (619) 980-7467 The Lofts at 655 Sixth|Greystar..................... ............................................... (619) 238-2445 The Lofts at 677 Seventh|Greystar............... ............................................... (619) 696-8096 The Premiere Residential , LLC.................... ............................................... (858) 455-7711 The Terraces........................ (760) 735-5140 TLC Real Estate and Property Management, Inc................ (951) 505-9627 Torrey Pines Property Management........... ............................................... (858) 454-4200 Trilar Management Group.(760) 929-4940 Trinity Property Consultants........................ ............................................... (949) 299-0812 Tuscany Hills Apartments | Euston Management........................ (760) 744-9339 U UDR, Inc.............................. (720) 283-6120

52 | RentalOwner July 2018

Willin Properties................(619) 298-0500 Winn Residential................(559) 435-3434 Z Zimmerman Property Management......... ..............................................(619) 546-5361

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SUPPLIER

Director y 1031 Exchange Services, & Trust Services

Kole Realty Inc..........................................(858) 848-4274

Accounting

Encore Partners LLP..............................(858) 549-9410

Advertising & Marketing

Apartments.com.................................... (888) 658-7368 Conversion Logix...................................(866) 297-4914 RentPath................................................. (858) 220-8521 Zillow Group...........................................(206) 757-4830

Air Conditioning

Air Temperature Specialists.................(951) 894-6832

Appliance Leasing

Appliance Warehouse of America...... (619) 750-9533

Appliance Parts & Repair

Appliance Parts Company.....................(480) 755-5540

Appliance Sales

Expressions Home Gallery................... (800) 550-4227 R & B Wholesale Distributors, Inc...... (909) 230-5400

Asphalt & Asphalt Maintenance

AMS Paving, Inc......................................(858) 880-6133 Apache Asphalt & Seal Corp................ (760) 598-8855 Aztec Paving, Inc................................... (619) 465-9813 George W. Weir Asphalt Const., Inc... (760) 746-0232

Attorneys-At-Law

D'Egidio Licari Townsend & Shah.......(619) 550-3011 FastEvict.com Law Group......................(800) 686-8686 Heinz & Feinberg...................................(619) 238-5454 Heys & Cox, Attorneys at Law..............(619) 595-4890 Kimball, Tirey & St. John LLP...............(619) 234-1690 Todd A. Brisco & Associates, APC........(714) 634-2814

Backflow Testing

Pacific Backflow Company, Inc........... (760) 639-4000

Banks

Pacific Mercantile Bank........................(858) 342-8410 San Diego Private Bank.........................(858) 519-2987 Silvergate Bank.......................................(858) 202-0508

Bathroom Refinishing

American Bathtub Refinishers............ (619) 265-9200 Citiwide Restoration..............................(858) 231-2801

Bathroom Remodeling & Refinishing

3 in One Bathtub and Kitchen Refinishing Inc............. ..................................................................(619) 575-9253 American Bathtub Refinishers............ (619) 265-9200 Bill Howe Plumbing, Inc....................... (619) 286-6348 Calbath.................................................... (949) 263-0779

Bathtub Liners

American Bathtub Refinishers............ (619) 265-9200 Bath Fitter.............................................. (619) 447-2000

Blinds

America's Finest Carpet Company..... (800) 888-1568 Bonded Inc............................................. (858) 576-8400

Boiler Repair

Air Temperature Specialists.................(951) 894-6832

Brokerage

ABI Multifamily......................................(858) 256-7690 Doug Taber - Real Estate Broker..........(619) 483-1031

Cabinet and Countertops

Designer Quartz......................................(858) 775-6446

Dixieline...................................................(619) 358-8188 Grand Design Kitchens..........................(760) 789-0992

Electrical Contractors

Cabinet Refacing & Installation

Electronic Key Access

Carbon Monoxide Alarm Compliance

Emergency Service Flood/Fire

Smart Cabinetry.....................................(612) 961-5411

Mr. Rekey Locksmith............................ (619) 234-5397

Carpet Cleaning

Bonded Inc..............................................(858) 576-8400 Cleanology Housekeeping Personnel Service.............. ..................................................................(619) 281-2532 Specialist Home Services dba. Accenture Carpet Company..................................................(619) 370-5073

Carpet Sales & Flooring

America's Finest Carpet Company......(800) 888-1568 Bonded Inc..............................................(858) 576-8400 G. B. Sales.................................................(858) 571-3600 Interior Logic Group..............................(858) 496-5222 J & C Carpet Company...........................(619) 498-1424 Sid's Carpet Barn, Inc............................(619) 477-7000 Turnaround Solutions...........................(858) 761-4451

Cleaning & Janitorial Services

Atlas Property Service...........................(858) 513-2767 Cleanology Housekeeping Personnel Service.............. ..................................................................(619) 281-2532 Pacific Coast Cleaning, Inc....................(858) 565-1603 Pegasus Building Services.....................(858) 444-2290 Suite Cleaning.........................................(619) 434-9961 Sunset Commercial Services................(619) 252-4999

Coin-Operated Laundry Equipment

All Valley Washer Service.....................(800) 247-1100 Coinmach Corporation..........................(800) 954-9000 PWS The Laundry Company.................(858) 560-6969 WASH Multifamily Laundry Systems..(858) 279-1234 Washtek, Inc...........................................(760) 735-2495

Collections

FastEvict.com Law Group......................(800) 686-8686 Genesis Credit Management................(310) 857-0272 Kimball, Tirey & St. John LLP...............(619) 234-1690

Concrete Services

Ram Jack Pacific.....................................(619) 726-0052 Saber........................................................(800) 922-2488

Construction and Remodeling

Approved Contractor Inc......................(619) 933-8306 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Hersum Construction Inc.....................(858) 373-5900 Matrix Construction Services..............(951) 493-0100 McMillin Contracting Services............(619) 401-7000 OneSource San Diego.............................(858) 228-7036 Primeco Construction...........................(760) 390-3189 Triskell Restorations, Inc......................(951) 676-1001 Workright Property Services Inc.........(858) 751-6312

Construction Management

Southern Cross Property Consultants.(858) 395-8657

Data Capturing Software

iSuite360..................................................(800) 217-2169

Deck Coating

Life Deck/Pacific Pebbles......................(619) 262-8600 Medrano Co.............................................(619) 264-3434

Decks and Patios

Best Rate Repair.......................................619-229-0116

Developer of Apartments

OliverMcMillan Foster LLC.................. (619) 321-1111

Drain & Sewer Cleaning

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

Kennedy Electric................................... (619) 582-6568 Community Controls............................ (801) 508-8672 911 Restoration of San Diego...............(858) 805-5864 American Technologies Restoration...(858) 530-2400 BELFOR USA Group, Inc.........................(858) 847-9886 Bonded Inc..............................................(858) 576-8400 Hersum Construction Inc.....................(858) 373-5900 Orange Restoration................................(858) 836-2415 Pinnacle Services...................................(858) 737-6317

Employment Agency/Staffing Agency

The Phoenix Staffing.............................(858) 799-0665

Energy Management

San Diego Gas & Electric.......................(619) 696-4318 TRC Energy Services............................. (916) 962-7001

Environmental: Asbestos/Lead/ Mold

Alliance Environmental Group, Inc.....(877) 858-6220 American Technologies Restoration...(858) 530-2400 Central Valley Environmental San Diego...................... ..................................................................(619) 838-4035 Envirocheck............................................(858) 952-6368

Equipment Rentals

Compact Power Rental..........................(803) 992-3585

Events

Amazing Craft Workshops....................(619) 832-1278

Evictions

Fast Eviction Service..............................(800) 686-8686 Kimball, Tirey & St. John LLP.............. (619) 234-1690

Exterminators

Lloyd Pest Control................................. (800) 570-2847

Financial Services

CBRE.........................................................(858) 449-9484 Chase Commercial Term Lending.......(619) 464-0573 Edward Jones..........................................(619) 660-9060 Point Loma Credit Union......................(858) 243-7471 Woodbury Financial..............................(619) 559-8164

Fire Equipment Sales & Service

All County Fire, Inc................................(619) 284-4770 Best Security & Fire Products..............(760) 781-5700 SSD Alarm................................................(800) 888-0444 Symons Fire Protection.........................(619) 588-6364 Telgian Corporation..............................(877) 835-4426 WeSupplyIt.com.....................................(800) 541-3197

Fitness Equipment & Sales

Opti-Fit.....................................................(619) 822-7370 Technogym.............................................(201) 247-5735

Flood Damage

Citiwide Restoration..............................(858) 231-2801 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Hersum Construction Inc.....................(858) 373-5900

Floor Coverings

Bonded Inc..............................................(858) 576-8400 Cali Bamboo............................................(858) 754-0444 Resource Floors, Inc. .............................(858) 444-1260 Seamless Flooring, LLC..........................(858) 257-2586 Shaw Industries, Inc..............................(619) 886-2179 Turnaround Solutions...........................(858) 761-4451 Urban Surfaces.......................................(951) 738-9301

Furniture Rentals

Cort Furniture Rental............................(858) 549-0800 Eric Drost.................................................(909) 256-0090

Furniture Sales

Crowning Touch Installations..............(760) 224-4555

July 2018 RentalOwner | 53

Garage Door and Repairs

Garage Door Medics...............................(619) 704-1483

Gates

Triple Plus LTD.....................................972-72-2211370

Lenders

Pool Furniture

Texacraft ............................................... (800) 327-1541

Controlled Entry Specialists, Inc........ (619) 670-8100

Chase Commercial Term Lending...... (619) 464-0573 Luther Burbank Savings....................... (619) 405-9961

Pool Maintenance & Refacing

General Contractors

Locksmith

Property Management

FSI Construction.....................................(972) 880-5171 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Har-Bro Emergency Services & Restoration................. ..................................................................(619) 398-0200 Hersum Construction Inc.....................(858) 373-5900 Larry O'Dell Construction.....................(619) 501-5252 M. C. Contracting Service.....................(619) 282-3083 McMillin Contracting Services............(619) 401-7000

Gifts

Suzie's Gourmet Gifts............................(858) 449-3900

Heating & Air Conditioning

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348 Sam's Heating and Air Conditioning, Inc...................... ..................................................................(619) 697-9824

Housing & Redevelopment

Volunteers of America..........................(619) 444-1422

Human Resources

San Diego Employers Assoc................. (858) 505-0024

Insurance

D&S Insurance & Financial Services...(619) 279-6443 Farmers Insurance McWhirter Agency......................... ..................................................................(619) 463-7320 Ives Insurance Services, Inc.................(619) 224-5337 North County Insurance.......................(760) 745-9511 Renters Legal Liability...........................(801) 928-7015 Snapp & Associates Insurance Services, Inc................. ..................................................................(619) 908-3100 State Farm Insurance- Hollie Allen.....(619) 482-8800 Willis Insurance Services of California.(858) 678-2121

Insurance Adjuster

The Greenspan Co./Adjusters International................ ..................................................................(760) 405-4139

Mr. Rekey Locksmith............................ (619) 234-5397

Maintenance & Repair

Generation Contracting & Emergency Services, Inc.. . ..................................................................(858) 679-9928 Larry O'Dell Construction.................... (619) 501-5252 PCC Trip Hazard Removal.....................(760) 658-6116

Maintenance Supply

HD Supply Facilities Maintenance......(760) 809-1470 Wilmar.....................................................(909) 203-9801

Rain Gutters

American Technologies Restoration...(858) 530-2400 Bill Howe Plumbing, Inc........................(619) 286-6348 Citiwide Restoration..............................(858) 231-2801 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Hersum Construction Inc.....................(858) 373-5900

Moving Services

Pack It Movers........................................(619) 305-6972 Priority Moving..................................... (858) 689-2525 Republic Moving & Storage................. (619) 591-0070

Mystery Shopping

Ellis, Partners in Management Solutions...................... ................................................................. (972) 256-3767

Paint Manufacturers & Supplies

Dunn-Edwards Corporation................ (619) 884-3866 Sherwin-Williams Co............................ (858) 496-8925 Vista Paint Corporation....................... (619) 277-6778

Painting

Janitorial Services

Parking Management

Aztec Landscaping Inc.......................... (619) 464-3303 DAPA Janitorial Services.......................(619) 221-9292 GMI Cleaning-Security..........................(858) 244-7860 SeaCrest Services...................................(858) 452-3232

Kitchen Remodeling

Hersum Construction Inc.................... (858) 373-5900 McMillin Contracting Services........... (619) 401-7000

Landscape Maintenance & Service

A Plus Tree Care, Inc..............................(866) 815-2525 Aztec Landscaping Inc...........................(619) 464-3303 Bemus Landscape, Inc...........................(760) 497-9625 Christian Landscape Company.............(619) 291-8678 LaBahn's Landscaping...........................(619) 579-9151 Landcare Logic........................................(858) 560-8555 Landscapes USA......................................(619) 458-8055 Liberty Landscaping, Inc........................(951)683-2999 M. C. Contracting Service.....................(619) 282-3083 New Way Landscape and Tree Service.(858) 505-8300 Pacific Green Landscape, Inc................(619) 390-9962 So Cal Tree Care, Inc..............................(888) 706-8733

Leak Detection

Bill Howe Plumbing, Inc....................... (619) 286-6348 Cable, Pipe & Leak Detection, Inc....... (619) 873-1530 54 | RentalOwner July 2018

Property Management Software

Mold Inspections & Remediation

Parking Enforcement

Aletho Technologies..............................(877) 226-0355

BG Multifamily.......................................(619) 379-7874 Career Strategies....................................(619) 640-2250 Go-Staff, Inc............................................(858) 292-8562 Link Staffing Services............................(858) 874-3334 NPM Staffing...........................................(619) 804-2554

ALN Apartment Data, Inc......................(800) 643-6416

Internet Service Provider

Internet Marketing

Property Management Personnel

Market Research

ApartmentSEO........................................(562) 448-8735

Apartments.com.................................... (888) 658-7368 WebListers LLC...................................... (800) 784-2155

Wakeland Housing & Development... (619) 235-2296

AppFolio................................................. (866) 648-1536 Entrata.................................................... (949) 281-7293 Property Matrix.....................................(800) 795-4100 Yardi Systems........................................ (805) 699-2040

CertaPro Painters...................................(760) 580-3091 Citiwide Restoration..............................(858) 231-2801 Done-Rite Painting Inc..........................(619) 977-0241 Dynamix Painting, Inc...........................(760) 787-0269 General Coatings Corporation.............(858) 587-1277 Jana Harris Painting Inc........................(619) 917-9037 Pilot Painting and Construction..........(714) 229-5900 Pro-Tech Painting Company................(858) 527-0200 Truline Painting Inc...............................(619) 663-5878

Internet Advertising Service

Gardner Outdoor and Pool Remodeling........................ ................................................................. (619) 593-8880

Reliant Parking Solutions.................... (888) 977-6848 Reliant Parking Solutions.................... (888) 977-6848

Paving Maintenance

Seamless Rain Gutters Inc....................(619) 444-9191

Ratio Utility Billing Systems

Livable......................................................(877) 789-6027

Real Estate

ABI Multifamily......................................(858) 256-7690 ACI Apartments......................................(619) 299-3000 Apartment Realty Group (ARG)...........(858) 952-1031 Doug Taber - Real Estate Broker..........(619) 483-1031 Real Property Advisors.........................(707) 573-9273 SVN Vanguard........................................(619) 658-1113 Voit Real Estate Services.......................(858) 453-0505

Refuse Removal

Dependable Disposal & Recycling.......(619) 460-3551 Valet Living............................................ (813) 248-1327 Waste Management.............................. (619) 596-5100

Renovations & Remodeling

AAA Refinishing Corp............................(800) 456-1492 Bill Howe Plumbing, Inc........................(619) 286-6348 Hersum Construction Inc.....................(858) 373-5900 Interstate Restoration Group...............(714) 978-6400 Larry O'Dell Construction.....................(619) 501-5252 McMillin Contracting Services............(619) 401-7000

Renters Insurance

Assurant Specialty Property............... (760) 936-5757 ePremium Insurance............................ (949) 370-7368

Repiping

Advanced Pipe, Restoration & Repipe.(888) 445-8720 Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

Reputation Management

SatisFacts Research............................... (866) 655-1490

AMS Paving, Inc......................................(858) 880-6133 Eagle Paving........................................... (858) 486-6400

Resident Retention

Pest Control

Resident Surveys

Corky's Pest Control..............................(800) 901-1102 Dewey Pest Control................................(760) 744-3173 Lloyd Pest Control..................................(800) 570-2847

PGS

AEI Corporation......................................(949) 474-3070

Plumbing

Air Temperature Specialists.................(951) 894-6832 ASAP Drain Guys & Plumbing..............(760) 721-2904 Bill Howe Plumbing, Inc........................(619) 286-6348 Emory Plumbing.....................................(858) 483-6880 Mega Western Sales...............................(310) 323-7900 Pacific Drain and Plumbing..................(760) 436-8600 Workright Property Services Inc.........(858) 751-6312

Plumbing Fixtures

Ferguson Enterprises............................ (888) 334-0004

SatisFacts Research............................... (866) 655-1490 SatisFacts Research............................... (866) 655-1490

Roofing

A-1 All American Roofing Company...(858) 537-5177 Commercial & Industrial Roofing........(619) 465-3737 Diamond Roofing...................................(619) 295-3110 DILS Roofing & Exteriors......................(760) 727-6000 Eberhard Benton Roofing Co................(619) 291-6340 Montross Companies.............................(949) 855-7807 Preman Roofing/Solar..........................(619) 276-1700 Premium Roof Services, Inc.................(619) 239-8880 RSI Roofing & Solar................................(858) 278-7200 Sully-Jones Roofing................................(800) 611-3110

Security Deposit

Assurant...................................................(760) 936-5757

Security Guard Patrol

Bald Eagle Security Services, Inc........ (619) 230-0022

City Wide Protection Services, Inc..... (619) 938-2333 Signal 88 Security of San Diego............(619) 363-7233

Security Services

Tenant Screening

CIC ............................................................(800) 288-4757 Moco Inc................................................. (800) 814-8213

Window Coverings

Bonded Inc............................................. (858) 576-8400 G. B. Sales................................................ (858) 571-3600 Specialty Apartment Supply............... (877) 630-2275

California Safety Agency.......................(866) 996-6990 City Wide Protection Services, Inc......(619) 938-2333 GMI Cleaning-Security..........................(858) 244-7860 JDS Security.............................................(619) 781-8694 Kastle Systems.........................................(949)363-3526 RBW Security..........................................(619) 255-7626 Security First..........................................(619) 243-3992

Expedite Towing....................................(619) 255-7179 Western Towing.....................................(619) 295-6577

Seismic Retrofit

Trauma Scene Clean Up

Bio-One San Diego..................................(858) 939-9985

Milgard Manufacturing - Temecula... (951) 334-1584 Newman Replacement Windows........ (760) 438-8080 Western Window Sale & Install.......... (858) 569-5091

Sewer & Drain Line Video

Tree Services

Wood Damage Repair

Optimum Seismic...................................(323) 605-0000 Bill Howe Plumbing, Inc....................... (619) 286-6348 Cable, Pipe & Leak Detection, Inc....... (619) 873-1530

Signs and Banners

Sign Bracket Store..................................(888) 919-7446

Termite Control & Repair

Best Rate Repair.....................................(619) 229-0116

Towing Services

Arborwell................................................ (888) 969-8733 Aztec Landscaping Inc.......................... (619) 464-3303 So Cal Tree Care, Inc............................. (888) 706-8733

Water Conservation

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348

California Sub-Meters...........................(858) 571-8999 Indoor Water Conservation..................(619) 493-4705 Livable......................................................(877) 789-6027 Sustain-Ability Solutions......................(888) 657-7582

Smoke Alarm Compliance

Water Damage Restoration

Slab Leaks

Mr. Rekey Locksmith............................ (619) 234-5397

Window Washing

Horizon Professional Window Cleaning, Inc.............. ................................................................. (858) 248-1870

Windows

Best Rate Repair.................................... (619) 229-0116

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Center for Sustainable Energy.............(858) 244-1177

Bill Howe Plumbing, Inc........................(619) 286-6348 Bonded Inc..............................................(858) 576-8400 Generation Contracting & Emergency Services, Inc... ..................................................................(858) 679-9928 Hersum Construction Inc.....................(858) 373-5900 Restoration Management Company...(858) 935-1170 Servpro of Point Loma..........................(619) 275-2802 SERVPRO of San Diego City SW............(619) 269-5004 Servpro of Sorrento Valley/UTC & La Mesa/Lemon Grove........................................................(858) 527-1144

Submetering / Billing Services

Water Heaters

For more member benefits visit

Web Services

www.sdcaa.com/partnersolutions

Smoke Free Housing

American Lung Association..................(619) 297-3901

Software

RealPage, Inc.......................................... (877) 325-7243

Solar

California Sub-Meters..........................(858) 571-8999 Conservice Utility Billing & Mgmt......(602) 481-7440 Guardian Water & Power......................(877) 291-3141 Livable......................................................(877) 789-6027 Minol USA................................................(888) 766-1253 Multifamily Utility Company...............(800) 266-0968

Air Temperature Specialists.................(951) 894-6832 Bill Howe Plumbing, Inc........................(619) 286-6348 Resident360.............................................(855) 360-9327

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July 2018 RentalOwner | 55

ADVERTISER INDEX advertising 52 Union-Tribune 619-718-5131 air duct cleaning 7 Bonded Carpet 800-734-6801 banks IBC Chase Multifamily Lending 619-464-1597 619-464-0573 48 Umpqua 949-517-0505 bathroom remodeling 40 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299 8 American Bathtub Refinishers 619-265-9200 bathtub liners 8 American Bathtub Refinishers 619-265-9200 bathtub refinishing 40 3 in 1 Bathtub and Kitchen Refinishing 1-800-516-7299 8 American Bathtub Refinishers 619-265-9200 broker/real estate 14 Real Property Advisors, Inc 760-815-4124 42 Terry Moore 619-889-1031 carpet cleaning 7 Bonded Carpet 800-734-6801 carpet sales 7 Bonded Carpet 800-734-6801 coin operated laundry 16 Wash Multifamily Laundry 800-777-1484 concrete services 6 Ram Jack Pacific 619-726-0052 damage restoration 10 Hersum Construction 858-373-5900 50 Pacific Coast Construction 760-298-3170

56 | RentalOwner July 2018

deck coatings & waterproofing 24 Medrano 619-264-3434 50 Pacific Coast Construction & Water Proofing 760-298-3170 electrical contractors 27 Kennedy Electric 619-464-6568 evictions 20 FastEvic.com 800-686-8686 foundation repair 6 Ram Jack Pacific 619-726-0052 general contractors 49 Pacific Coast Construction 760-298-3170 kitchen refinishing 40 3 in 1 Bathtub and Kitchen Refinishing 800-516-7299 insurance 8 Scott Held Insurance Brokers 858-332-2220

solar 21 Evolution Building Efficiency 866-615-8429 security patrol 15 Signal 88 Security of San Diego 619-363-7233 tenant screening 55 Infolink Resident Screening 888.762.7313 termite Control 22 Lloyd Pest Control 800-223-2847 towing 16 Western Towing 619-297-8697 water heaters 46 ASAP Drain Guys and Plumbing 619-581-2127 windows 44 Newman Replacement Windows 619-677-6511 760-764-4553

paving 6 AMS Paving 858-880-6133 pest control BC Corky's Pest Control 800-333-7138 25 Innovative Pest Solutions 800-871-9878 22 Lloyd Pest Control 800-223-2847 plumbing 46 ASAP Drain Guys and Plumbing 619-581-2127 18 Bill Howe Plumbing, Heating & Air Conditioning Inc 800-Bill Howe

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property management IFC Harland Property Management 858-367-0343 refuse removal 12 Dependable Disposal 619-460-3551

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Kristy Blair, CCIM Executive Director CCIM Board of Directors Member, SDCAA (619) 464-1597 kristy.blair@chase.com Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Products and services provided by JPMorgan Chase Bank, N.A. #1 claim based on 2017 FDIC data. Š2018 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 427567

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