August 2017 SECO News

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SECO News

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AUGUS T 2017

THIRD J.D. POWER AWARD!!

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hank you, members, for honoring SECO Energy with a third J.D. Power award. J.D. Power’s 2017 Electric Utility Residential Customer Satisfaction Study, has once again ranked your not-for-profit electric cooperative “Highest in Customer Satisfaction among Electric Cooperatives.” Our 2017 trophy marks a threeyear streak of J.D. Power awards for SECO Energy’s customer satisfaction. In 2015, J.D. Power named SECO “Highest in Customer Satisfaction among Midsize Utilities in the South.” The next year, J.D. Power placed cooperatives in a separate category and the cooperative set its sights on another win. We accomplished our original goal with a second win in 2016. And this year, we far exceeded our original goal with a third win, gaining the top spot and earning our “Triple Crown.” The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: nn nn nn nn nn nn

Power Quality and Reliability Price Billing and Payment Corporate Citizenship Communications Customer Service

SECO’s 2017 overall score is an incredible 789, which is a 20-point increase from our 2016 score.

DUNCAN’S DIGEST Jim Duncan, CEO How does SECO continue to rise above the competition and retain its customer satisfaction crown? The quick answer is the 400+ employees who make SECO the nation’s top electric cooperative. SECO employees are the best in the state, if not the nation. Our local employees are your friends, neighbors and family. SECO employees are the heart of the cooperative and without them, awards and recognition wouldn’t be possible. 414900 I am beyond grateful for our employees and their dedication to not only customer satisfaction, but their dedication to our members. I am also DIGEST cont. on page 2… “HIDDEN” ACCOUNT NUMBERS

Don’t forget to look for the last six digits of your account number in this month’s SECO News. You can email us at customerservice@ secoenergy.com or call if your number appears. Six winners will be drawn at random from all submissions. Winners receive a $25 restaurant gift card.


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