www.ConnTact.com
november 2014
$1.50 TRANSPORTATION
Connecticut’s
Coding Crisis
page 20
Train Wreck Rider confidence in MetroNorth plummets By Michael C. Bingham
I
f truth in advertising were the watchword of the day, Metro-North Railroad’s recently released study of riders’ opinion’s of the commuter line’s recent performance would be called a customer-dissatisfaction survey. Conducted in June but released only this month, the survey reveals that commuters’ satisfaction with Metro-North has plunged 20 points in just 12 months, to 73 percent. As if to prepare readers for bad news, the study’s very first sentence (under the heading “Overall Context”) reads: “Metro-North’s 2014 Customer Satisfaction Survey was conducted in June 2014, following a period which saw several incidents occur on the railroad which adversely impacted perceptions of the
‘There’s definitely a shortage [of qualified technology workers], and one of the issues is that the universities aren’t teaching
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required.’ — Bruce Seymour,
Pre-Sort Standard US Postage PAID Springfield Mass Permit No. 779
the skills that are
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