Knowledge Matters Volume 8 Issue 5

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Volume 8 Issue 5 December 2014 Welcome to Knowledge Matters Welcome to this very festive edition of Knowledge Matters. I’m always struck this time of year just how fast time flies by, swiftly followed by a slight panic that other than getting older, I've failed to actually achieve anything in the preceding year. But just the shortest pause for reflection convinces me that this is not the case and here at QO towers we are incredibly proud of what we have achieved in 2014. We have continued to build on our successes as a team that is passionate about the role high quality analytics plays in the delivery of world class healthcare. I’m particularly proud of how the team, in a constantly changing and challenging context, have absolutely maintained our line of sight to the patient and the true meaning of the NHS. In a world of profit margins and overheads it is easy to get distracted, but just looking at the articles in this edition shows the QO’s commitment to the core ethos at the heart of the NHS. Trishna’s articles and updates on the continuing roll out of the Friends and Family Test programme (pages 4-6) shows how the feedback of patients (and staff) is making a real difference to care. Amit’s review of MyNHS (page 12-13) illustrates the commitment of this vast public service to transparency and co-design, and news from the patient safety collaborative (page 10-11) once again underlines the commitment of the QO to the measurement and improvement of patient safety. Indeed, these three articles perfectly illustrate the three pillars of quality care: efficacy, experience and safety. We’re really pleased to have a guest article from a police colleague (page 2), demonstrating our common challenges (and great graphics!). I am delighted and proud to have been part of the QO’s growth in 2014 and look forward to working with you all throughout a happy and healthy 2015!

Inside This Issue : Top of the Table

2

Festive fun crossword

8

News

16

Friends and Family Test: GP roll out

4

Measurement in the KSS patient safety collaborative

10

Team updates

17

Staff FFT update

6

MyNHS

12

Back page frolics (read Adam’s carol, it’s a work of genius!)

18

Christmas Appeal

7

Ask an Analyst: Timey Wimey

14

twitter.com/SECSHAQO issuu.com/SECQO

www.QualityObservatory.nhs.uk

http://www.networks.nhs.uk/nhs-networks/sec-qo


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