Payment Services
The Hospitality Solution for hotels
For you and your guests: the Hospitality Solution from SIX
Contents SIX Payment Services
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The customer experience
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Die Hospitality Solution
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Our expertise
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Security, service and support
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SIX Payment Services The right choice With SIX Payment Services, you can rely on a partner with decades of experience in the hotel industry and a well thought-out solution for all your cashless payment needs. Only those who are familiar with their clients’ business will understand their needs. With its experienced experts, SIX Payment Services is the leading partner for cashless payments in the hotel industry across Europe and has built long-term relationships with clients in most European countries. Our Hospitality Solution covers everything you need for your payment solution – regardless of how large your company is or where you are located in Europe. It includes card acceptance at the payment terminal and online, fast
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and reliable transaction processing, seamless integration of the payment terminals into your hotel infrastructure and useful value-added services. You receive the most comprehensive payment solution that exists for the hotel industry – and all from a single source. The Hospitality Solution can also be tailored to your needs, so that you receive exactly the services you need. Our experience in the hotel industry means that as well as mapping your processes, we can also simplify them: services include automatic pre-authorization, check-out without the need to show the payment card again, and payment in the guest’s own currency at the touch of a button. This makes cashless payment even more efficient and clearer for you – and even more convenient for your guests.
The customer experience Where cashless payment is important in the hotel Pain Points
Solution
I want to be more independent of booking portals, but nevertheless able to offer my guests a wide range of options.
SIX offers you payment solutions for distance transactions – so that your guests can book and pay online, by phone and by smartphone quickly and easily.
I want to offer my guests time-saving check-in options and reduce waiting times at reception.
SIX adds payment functions to your e-check-in app allowing you and your guests a quick and more flexible check-in.
What I’d like is all-round service for my guests: short waiting times and simple and secure payment processes.
SIX supports a variety of channels for check-in and offers reliable and processes combined with maximum security.
I’d like to make my guests’ stay as straightforward as possible for them – and for me, too.
SIX makes it possible to add up all bills automatically, offers mobile payment terminals and makes changes to pre-authorizations simple when guests extend their stay.
I’d like my guests to be able to check out simply and quickly.
SIX offers the option of checking out without your guests needing to present their cards again and also enables them to pay in their home country’s currency – with the highest security standards, of course.
I want to be able to reconcile all payments quickly and easily, and with a clear overview.
SIX makes possible simple and automated reconciliation of payments and pays out quickly – in 18 currencies. You will also get the DCC report sent to you regularly.
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The Hospitality Solutions Made to measure for your hotel For uncomplicated payments Secure and swift: for hotels with basic cashless payment needs, we offer a simple, affordable payment solution. The solution includes acceptance of all major global payment cards, payment terminals and useful value-added services. Advantages for you: – S imple to install and operate – Affordable
For full integration in your hotel system For establishments and hotel chains with more sophisticated cashless payment requirements, we offer a fully integrated solution that maps your processes and also simplifies them. The solution includes acceptance of all major global payment cards and seamless integration of the payment terminals into your hotel system for faster processes, a better overview, and greater convenience and efficiency. Advantages for you: – F aster processes and therefore more time for your guests – Convenient, automated processes – Efficiency gains – No entry errors or double bookings – H igh level of transparency thanks to web-based reporting tool
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Overview of services Basic
Professional
Everything from a single source, including acceptance of all major global cards All acquiring services including DCC and data processing in-house at SIX All payment functions that are relevant for the hotel industry Certified to the highest security standards, including tokenization Online reporting tool for a better overview and more convenient reconciliation of transactions Payment terminals with various communication methods (WLAN, 3G, Bluetooth) Payment solutions for distance transactions (e-commerce, m-commerce, mail/phone orders) Purchase or hire of autonomous fixed or mobile payment terminals Late charge/no-show function Complete integration into all major PMS/POS Hosting on SIX platform Entries at payment terminal no longer necessary Automatic increase of pre-authorization Web-based tool for cancelling pre-authorizations Card shown only once, check-out possible without card
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Our expertise We understand your needs You want to be able to accept as many payment cards as possible. SIX enables you to accept the following debit and credit cards:
You want a partner that understands your needs. Our team of international account managers with proven expertise in the hospitality area in various European countries will support you in implementing the payment solution, which is tailored to your specific needs. Our account managers and support team can provide you with advice in more than ten languages. You want a payment solution that can be easily integrated into your existing system landscape. SIX works intensively with the producers of all major PMS and POS, so that you can integrate our solutions into your existing system landscape easily and efficiently. You want to offer your international guests the best possible service. With the SIX dynamic currency conversion (DCC) service, your guests can make payments in many countries in the card currency they are familiar with – at the touch of a button. SIX automatically converts the amount directly at the payment terminal and guarantees you and your guest the best exchange rate of the day with the Best Rate Guarantee.
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You want the highest level of security for your entire payment infrastructure. SIX offers you a payment infrastructure that is constantly tested to the highest security standards and fully PCI DSS/PA DSS-certified. Card data are constantly protected through tokenization and cannot be stolen, as they are fully anonymized. You can execute all payment processes as usual. We also offer you detailed and practical advice on fraud prevention. You want to carry out transparent and automated reconciliation of payments. You benefit from a web-based, clear reconciliation tool that you can use to reconcile your transactions quickly, automatically and transparently. You want a tailored solution for cashless payment. Whether you are a small, medium-sized or large hotel or a hotel chain, SIX offers you a tailored payment solution – from simple, independent payment terminals to the fully integrated solution that processes all your payments efficiently and automatically. You want less infrastructure in the hotel. Our Hospitality Solution specialist offers you a server-integrated solution for your payment infrastructure, which can be hosted on our system if you choose and is directly connected to your PMS/ POS.
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Security creates trust SIX Payment Services has the highest data and process security requirements. After all, security creates trust – and you should be able to take care of your guests with peace of mind. With us as a partner, you can rely on excellent protection. Our solutions and processes are certified to the latest international security standards and guarantee secure data transfer and storage. We will also provide you with advice on all aspects of security in relation to cashless payments, from the correct implementation of security standards in your company to the prevention of fraud in the hotel industry.
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Trust in a strong partner
Service and support We will support you in the smooth introduction of our solutions − and beyond. We want you to know that you are in the best hands and can concentrate fully on your hotel business. We have 13 locations in Europe, speak your language and can be contacted 24 hours a day, seven days a week. And since SIX Payment Services offers you all solutions and services for cashless payment from a single source, you only need one contact for all your needs. With SIX, you benefit from fast payment of your balance and from clear, flexible credit notices and web-based reporting tools for simplified administration. We also advise you on the introduction and correct, constructive use of dynamic currency conversion (DCC) in online training sessions or courses on site. In order for you to receive the level of service you need from us, you can choose from a range of service packages at SIX, from the basic version containing the most important services to the all-in package. 11
110.0277.02 INT_EN/06.2014
Get in contact with us: we’ll be happy to advise you about the cashless payment solution that’s made to fit your needs.
SIX Payment Services Ltd Hardturmstrasse 201 8005 Zurich Switzerland
SIX Payment Services (Europe) S.A. 10, rue Gabriel Lippmann 5365 Munsbach Luxembourg
www.six-payment-services.com/hospitality
www.six-payment-services.com