Pillar - Spring 2015

Pillar

A newsletter from Severnside Housing

Spring 2015

Learning Programme Launch 2015 – page 3 Cover photo – Vicky Gunn, Severnside Employment and Money Advice Service sharing the new Learning Programme at Castlefields Digital Den with Dean Dawson and Phil Bines.

Raising Money For Food Bank – page 7

Harlescott Dig Sessions – page ital 9

Sunshine r o F h c n e B – page 10 l o o h c s Pre

We’re looking for New Recruits!

This Spring, Severnside are looking to recruit new Grounds Maintenance Inspectors and Grounds Maintenance Champions to help monitor and track the grounds maintenance work carried out by our contractors, Ground Control.

Grounds Maintenance Champions are residents based from home, who can carry out inspections and complete reports from the comfort of their armchair, or from their garden. Many of these Champions are based at our Sheltered Housing Schemes.

Grounds Maintenance Inspectors undertake similar inspections but often carry these out in areas away from their home.

Inspections are carried out alongside the Estate Walkabouts and other activities, such as Community Action Days. Grounds

Maintenance Inspectors are equipped with a map identifying areas and Ground Control’s main jobs in these areas, a phone, a digital camera, clipboard and bag.

All Inspectors and Champions are issued with a folder, following their training, with information to support them.

In preparation for the new cutting season and the Summer months ahead, we are recruiting to the team and training events are already booked in for March for both current and new recruits, so why not join us?

For further details, or to sign up, call the Community Development Team on 0300 300 0059 or email community@severnsidehousing.co.uk

DAWN’S SENATE BLOG Since the last blog a few things have happened – we have said farewell to one of our members, Steve Townsend.

Steve stepped down in December 2014 and we wish to say many thanks for all the hard work he put in over the last three years. By way of showing our recognition for his contribution, at the last meeting Steve attended, he was presented with a certificate of appreciation.

Now the Christmas festivities have come and gone and we are into a new year, it looks as if it is going to be a busy one – with training courses for those who wish to do them at Trafford Hall, looking at and planning what our next project is going to be and events to help people come together and work as one – it’s very exciting!

There has been a slight delay in finishing off the survey on the recruitment of tenants to become more involved in the shaping of the services that Severnside provide for us, as a few of our Resident Inspectors have been poorly – I hope you are all feeling better.

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Pillar Spring 2015

We have also been keeping an eye on Value for Money for several months now and we have been pleasantly surprised how much has been done to make sure Severnside spends tenants’ rent wisely. In addition to a company-wide Value for Money Strategy, which the Senate helped to develop, we have been consulted on the past two Value for Money Self Assessments carried out by staff, including the detailed assessments by individual departments. You can look at these by visiting the Severnside website and searching for ‘Value for Money’.

Severnside’s Procurement Manager has also been busy keeping the Efficiency Register updated. This has details of all savings and extras that Severnside has been able to achieve when buying things. Three areas where savings were made in 2014/15 include electrical components (extractor fans, sockets and fuse boxes/consumer units) and on the costs of the STAR survey which was carried out jointly with Shropshire Council and Shropshire Housing Group.

Severnside also reviewed the size of central heating boilers used when renewing or installing gas central heating and have now selected a different model for one and two bedroomed properties, reducing the costs of each installation.

In 2015, the Senate will be introducing a Value for Money Suggestion Scheme for Tenants. The scheme will be based on a simple postcard which can be used to send suggestions to the Senate. All suggestions will be assessed by Senate members and saving proposals will be discussed with Severnside staff. Where identified savings are achievable, a small prize will be awarded, the cost of which will be met from the savings. Savings could be used to carry out works on the estate where the resident lives or on other initiatives which benefit local communities. Of course, I will keep you updated on how this suggestion scheme develops.

If you would like to know more about the work we do at Senate or how to get involved, please get in touch with us, we will be more than happy to have a chat with you. You can contact us at senate@severnsidehousing.co.uk or telephone 01743 285035.

Spring 2015

We are extremely proud to be launching Severnside’s fifth Learning Programme which is packed full of FREE short courses and training sessions to help you develop new skills or build on existing ones.

Our official launch event is taking place on Friday 20th March 2015 at Central, Shrewsbury Baptist Church, Claremont Street, Shrewsbury, SY1 1QG – you can drop in any time between 11am and 3pm. We would love you to come along to find out what’s on offer in this year’s programme and sign up for a course or two!

As well as all the old favourites we have introduced a number of great new courses including responsible dog ownership, writing a will and a guide to self-employment. We also offer a large selection of accredited courses like food hygiene and health & safety in the work place, which is fantastic news for anyone seeking employment.

Courses are free to Severnside residents, or at a reduced cost, and we can also help with transport and childcare costs if necessary.

We are delighted to report that last year’s Learning Programme was a great success; over 435 people attended training sessions and from those surveyed 85% were highly satisfied with their course!

Why not sign up to take part – there really is something for everyone, no matter what your age or ability and everyone is made to feel really welcome.

If you’re interested in knowing more about our Learning Programme please call us on 0300 300 0059 or email community@ severningsidehousing.co.uk. You can also visit our website: www.severnsidehousing.co.uk/learning

Megan Riley and Claire Poulson from the Community Development Team with the 2015 Learning Programme.

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The danger of Electronic Cigarettes Lots of people use electronic cigarettes, designed to provide inhaled doses of vaporized nicotine, as an aid to quitting or cutting down their smoking. How effectively they deliver nicotine however, is not fully determined and whilst electronic cigarettes are likely to be less hazardous than smoking, their safety has not been demonstrated and the potential risks they pose for the health of users remain undetermined.

Health professionals therefore continue to recommend the use of licensed nicotine replacement therapies, which are known to be safe, to support smokers to quit or cut down. Electronic cigarettes can also pose a risk of nicotine poisoning, a risk that is increased by the way that many are packaged and flavoured making them attractive to children. A nicotine cartridge of 24mg could cause acute nicotine poisoning with potentially fatal consequences.

If you want to stop smoking and reduce health risks you can attend one of over 70 venues across Shropshire offering Help2Quit – the local stop smoking service. A combination of licensed medication, such as nicotine patches, and professional support from Help2Quit increases the chance of successfully quitting by up to four times. Visit www.healthyshropshire.co.uk or call 01743 453537 to find out details of a Help2Quit venue near you.

VFM Suggestion Scheme Naming WIN £20 Competition As mentioned in Dawn’s blog, the Resident Senate is introducing a new Value for Money suggestion scheme for tenants. A fantastic new initiative which could bring investment into your local community – we just need your help to give the initiative a great new name!

More specific details of the scheme and The suggestion scheme will work like how you can make a suggestion will be this: published in the next edition of Pillar along • We will ask you to make value with the winning name. However, if you for money suggestions on where already have a cost saving idea you can you feel we could make cost send your suggestion via email to senate@ savings. severnsidehousing.co.uk or call into • Your suggestions will be our Brassey Road offices and complete a assessed by Senate members Postcard to the Senate. and Severnside staff.

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• If identified savings are achievable a small prize will be awarded to the tenant who made the suggestion, the cost of which will be met from the savings.

To enter our naming competition please send your entry to:

The great news is the scheme will be run on a continuous basis – there will be no cut-off date.

or email: senate@severnsidehousing.co.uk

Pillar Spring 2015

Resident Senate VFM Naming Competition Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

Please make sure you include your name, address and telephone number so we can contact you if you win the £20 shopping voucher.

In response to the growing number of fires and incidents caused by faulty electronic cigarette chargers, the Government has also issued a number of tips to help people stay safe: • follow the instructions provided by the manufacturer carefully and take notice of any warnings supplied with the product; • ensure that e-cigarettes are not left charging for long periods of time; • switch off appliances at the socket when not in use and do not leave e-cigarettes plugged in overnight or when you are out of the house; • look for the CE mark that indicates chargers comply with European Safety standards; • do not overload plug sockets; • check that your electrical products have not been recalled; and • avoid buying counterfeit or substandard goods.

GAS SAFETY CHECKS

Severnside has a legal responsibility to carry out an annual gas inspection at every one of our homes with a gas supply.

It’s really important that you let our contractor PH Jones in to do the gas service so, if we call you to arrange a gas safety check, please make sure you are in for the appointment, and remember, everyone who lets our gas contractors have first time access to their home will be entered into a monthly prize draw to win £50.

Unfortunately, if we cannot get access to your property to carry out these important gas safety checks, we will take legal action to gain entry. So please contact PH Jones on Freephone 0800 316 2104 or from a mobile 01743 719051 if you think you need a gas safety check.

Please let us carry out a gas safety check in your home – it could save your life!

Universal Credit is coming to Shropshire...

You may already be aware that Universal Credit has been piloted in a number of places in the UK and will be coming to Shropshire in April 2015. Initially only single newly unemployed people making a new claim will need to claim Universal Credit. If you are already claiming one of the benefits being phased out you should just carry on claiming as normal – you will be told when you need to do anything differently.

However, over time, it is expected that everyone claiming the benefits listed in the section below will need to move to claiming Universal Credit.

Below is information to help you understand what Universal Credit is all about and what it may mean for you.

What is Universal Credit?

Universal Credit will replace a number of existing benefits, which are listed below, and will be paid in a different way to current benefits: • Job Seeker’s Allowance • Housing Benefit • Working Tax Credit • Child Tax Credit • Employment and Support Allowance • Income Support

Universal Credit will only be managed online – you make your claim online and then check your payments and updates through your online account.

How you will be paid

If you are successful you will usually receive your first payment 1 month and 7 days after you make your claim.

Universal Credit is a single, monthly payment which will be paid into an account of your choice.

If you live with your partner and you both claim Universal Credit you’ll receive a single payment that covers both of you.

Any help you get with your rent will be included with your Universal Credit payment and you will then have to pay your rent direct to us, as your landlord. It is really important to remember that you could lose your home if you don’t keep up with your rent payments. If you have any concerns please talk to us.

Claiming Online

As previously mentioned, all claims for Universal Credit will need to be made online, so we have listed the things you need to have available with you to complete your application:

Job Clubs Drop-in for a helping hand with CVs and Job Search Castlefields Digital Den: Thursdays 10.30am – 12.30pm Meole Brace Digital Den: Tuesdays 11am – 1pm and Thursdays 10am – 4pm Shrewsbury Baptist Church, Monkmoor: Wednesdays 9.30am – 12.30pm and Fridays 1pm – 4pm

• Your postcode • Your National Insurance number • Details of the bank, building society or Post Office account that you want Universal Credit to be paid into • Your rent agreement (if you have one) • Details of any savings or other capital • Details of any income that’s not from work (e.g. from an insurance plan) • Details of any other benefits you’re getting • You may also need the above details for people who live in your home, e.g. your partner The gov.uk website currently states that it takes approximately 20 – 40 minutes to complete a Universal Credit application. However, you need to bear in mind that in the piloted areas people have reported that it has taken them a lot longer. You also need to be careful if you are inactive on your application for more than 20 minutes (i.e. you do not key in any information) as your session will be timed out and you will need to start all over again.

We have a number of courses available in our 2015 Learning Programme that can help you prepare for Universal Credit, for example, Managing your Money and Universal Credit & You. Why not attend the launch of our Learning Programme – you can find out all about it on page 3. Alternatively, you can call 0300 300 0059 or email community@ severnsidehousing.co.uk to request a copy of the Learning Programme brochure.

Don’t forget if you are out of work we can offer help and advice to access Universal Jobmatch, complete job searches, write CVs and complete job applications. Call into one of our Job Clubs, details to the left.

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Severnside’s Big Christmas Event Success

The local community had a fantastic festive time at our Big Christmas Event held just before Christmas at Belle Vue Youth Club.

Everyone who came along joined in the pre-Christmas fun and Severnside Community enjoyed a special visit from Santa and his helpful elves. There was Development Team and Residents enjoying a visit with San ta. entertainment for the whole family with Christmas arts and crafts, face painting, fun and games and delicious mince pies and refreshments.

Severnside, along with its partners including Mind, Samaritans, Citizens Advice Bureau, FAIRshare and Shropshire Community Council were also on hand to provide help and advice on keeping safe, saving money and to offer support to those who may be vulnerable during the Christmas period.

Let’s make the Grange a NiSA place If you live in Harlescott Grange you will have recently had new Neighbourhood Standards Agreement (NiSA) fridge magnets and bin stickers arrive through your door to support the re-launch of the Harlescott Grange NiSA. If you could please place them on your fridge and bin it will show your support to ‘Make the Grange a NiSA place’.

#xmasjumperday Severnside staff raised money for Save the Children by wearing their Christmas Woolly Jumpers to work on Friday 12th December. They didn’t mind being a little itchy all day as they raised a fantastic £105.70!

Severnside staff wearing their Christm as jumpers in aid of Save the Children.

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Facebook Competition Winner

We are delighted to announce that Mr Hatton was the winner of our nning £50 in Facebook Competition; wi ply liking and shopping vouchers by sim ebook page. sharing the Severnside Fac Keep a look out for more competitions on our Facebook page.

STAR 2014

In 2014 we wrote to every customer inviting them to complete a survey to tell us what they thought of our services. Results are now in and an initial report has told us that overall customer satisfaction with our services remains at 88%.

A full report is being finalised, which we will be able to share with you in the next edition of Pillar.

Each completed survey was entered into a prize draw and we are pleased to report that Mrs Stubbs, Mr Moroney, Mr Braddick, Mrs Sayce, Mr Wainwright and Mr & Mrs Hatfield all received a £50 voucher.

Are you struggling to find a new home or will need to move in the future?

Do you live in the Sundorne area and want to get involved in the local community?

We have launched a new home swap service called ‘Swap Shop your Home’. If you are looking to swap you home why not register so that your property can be advertised in our Brassey Road Reception Area on our Swap Shop your Home Board. You will also receive a monthly mailing list of properties available for swap.

6pm at The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NF

Why not come along to a Sundorne Residents’ Group Meeting Meeting: – Tuesday 21st April 2015 – Tuesday 21st July 2015 – Tuesday 20th October 2015

We also hold a weekly surgery, every Thursday, covering the Sundorne area in the Community Room in Moston Green, Shrewsbury, SY1 4NE. Please feel free to call in between 10am –12pm, to discuss any tenancy or community matters with your Severnside Neighbourhood Officer, Tricia Welsh and the local Police.

If you would like further details please contact either Edge Abboh or Tricia Welsh on 0300 300 0059 or email community@severnsidehousing.co.uk

Raising money for Shrewsbury Food Bank

Decant Officer, Rachel Mount

ford.

The service will be delivered by our Decant Officer, Rachel Mountford. To sign up just call her on 0300 300 0059 or email rachel.mountford@severnsidehousing.co.uk

Are you looking for a garage to safely store your car or vehicle in? le for rent in We have some great garages availab and locations Bomere Heath, Nesscliffe, Harlescott £8.09 per week. across Shrewsbury starting from only ices To find out more call our Customer Serv 000 285 Centre on 0300 300 0059 or 01743 .co.uk or email enquires@severnsidehousing

Severnside staff and residents have raised £450 for Shrewsbury Food Bank. Severnside Support Worker, Paul Perry, raised £350 by taking part in a sponsored five mile Christmas Turkey Trot organised

by Wolverhampton & Bilston Athletics Club.

Over a period of time residents at our Cross Hill Court, Moston Green, Greenacres, Forest Way, Bomere Heath, Armdale, Seabury Close, and New Park House Sheltered Housing Schemes, along with the Digital Den and Cyber Café also raised £100 for the Shrewsbury Food Bank by taking part in a number of Skype quizzes and holding raffles.

Supported Housing Officers, Paul Perry and Trevor Thorold are pictured handing over the cheque to Dave Elkes from the Shrewsbury Food Bank.

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New Fire Safety Partnership with Shropshire Fire & Rescue Severnside and Shropshire Fire and Rescue Service are working in partnership to: • reduce the number of accidental domestic fires; and • reduce the number of fire related deaths and injuries.

Jointly, we want to ensure tenants understand fire risk in the home, how to prevent fire related incidents and also how to identify and report defects within the home, which could contribute to a fire related incident.

Tenants will be identified by Severnside staff and asked if they will consent to a visit from a Fire Officer to help them make sure their home is as safe as it can be to reduce risks.

In the event of any fire related incident all tenants in nearby properties will be visited and given advice and reassurance.

Tenants can also request a visit from Shropshire Fire and Rescue by calling us 0300 300 0059 or emailing enquiries@severnsidehousing.co.uk

Severnside Recycle for Cancer Research UK Since 2008, Severnside has donated £471.00 to Cancer Research UK by recycling its old mobiles with The Phone Recycler Ltd. Cancer Research UK funds scientists, doctors and nurses to help beat cancer sooner. No government funding is received for research, their live-saving work relies purely on donations.

Pictured below is Tim Westlake, from our IT Team, handing over a box of old mobile phones to Dave Richardson from The Phone Recycler Ltd which will raise a further £220 for this great cause.

Justice Corner Severnside continues to work alongside a vast number of partners to reduce crime and disorder and tackle anti-social behaviour in our communities. The issues we talk about in Justice Corner are few and far between and through such partnership working we are able to ensure everyone lives in peaceful communities. It is those isolated incidents that we report on and I am sure you have all heard about the recent reports in the news in the Sundorne area – in two separate incidents, 2 bodies were found. Severnside worked very closely in partnership with the Police, Shropshire Council, the Education Authority and local residents to provide reassurance that all the appropriate steps were taken to deal with these incidents.

Whilst the information portrayed by the press can be quite disturbing, it is apparent that the second incident is not classed as a murder and each agency involved has worked tirelessly with the local community to update everyone accordingly. Severnside will continue to keep in touch with the Police over the course of their investigations and take any appropriate action.

If you experience anti-social behaviour, or know someone who has, please don’t hesitate to call any of the appropriate agencies listed below:

Severnside Housing on 0300 300 0059 or 01743 285000 Shropshire Council’s ASB reporting line on 0345 678 9020 Crimestoppers on 0800 555 111 West Mercia Police on 101 or 0300 333 3000 Taking into consideration the Anti-Social Behaviour and Policing Act 2014 we have updated our ‘Guide to dealing with anti-social behaviour’. You can obtain a copy by calling us on 0300 300 0059, emailing enquiries@ severnsidehousing.co.uk, by visiting our website

www.severnsidehousing.co.uk

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Pillar Spring 2015

or calling into our Brassey Road Offices. This guide gives you comprehensive notes on what you and Severnside can do in order to tackle anti-social behaviour.

Estate Walkabouts Walkabouts are led by your local Neighbourhood Officer, along with representatives from the Council, the Police and other partner agencies.

The 2015 Estate Walkabout programme can be viewed on our website along with action plans which are drawn up following each walkabout, visit: www.severnsidehousing.co.uk/ walkabout

Please come along and join us for a walk around the area you live in and point out any issues or concerns you may have.

Date

Time

Location

Meeting place

Mar 18

2:00pm

Bayston Hill

Holland Close Community Centre

Apr 22

10:30am

Broseley

Dovehouse Court Car Park

May 13 10:30am

Minsterley

Longleat Close Community Centre

May 20 10:30am

Harlescott Meadows 1

The Lantern

New digital drop in sessions in Harlescott Severnside has secured funding from the Tinder Foundation to deliver digital inclusion in Harlescott.

We are holding free drop in sessions at the following locations in Harlescott: • Riversway Elim Church • Hope Church • Kynaston Road Community Centre; and • Greenacres Communal Room The sessions will be user-led; so if you need help with job searches, applying for benefits, help with writing your CV, or simply need help with getting on line these drop in sessions are just for you.

Learn My Way courses will also be available with help being given on how to access the Learn My Way website, register and complete courses online.

Courses can be anything from using a mouse to online banking and shopping.

Learn My Way courses are accessible from any computer so you can come to any one of the four venues to complete courses, attend just one session and continue learning at home, or do a combination of both.

A member of Severnside staff will be available at every drop in session to support and guide learners.

No booking is necessary and free refreshments will also be available.

Tuesdays 10am – 1pm

Kynaston Road Community Centre

Wednesdays 10am – 12.30pm

Hope Church

Thursdays 1pm – 4pm

Riversway Elim Church

Alt. Thursdays Greenacres 10.30am – 12.30pm Communal Room

Pictured above Melanie Pilliner, Edge Abboh, Severnside Community Development Team with Mike Middleton, Sally Middleton, Kate Sabin-Burns, Martin Parslow and Angela Robinson, volunteers at Hope Church.

Why not pop in and see how we can help you?

If you would like any further information please call us on 0300 300 0059 or email community@ severnsidehousing.co.uk

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Bench for Sunshine Pre-school Gold Medals and the County Cup for Longleat Boccia Team Severnside recently donated a lovely wooden storage bench to Bomere Heath’s Sunshine Pre-school for the children to enjoy as part of their outdoor activities.

Claire Poulson from our Community Development Team is pictured with some of the children from the nursery with the bench.

Just to let you know...

Our Neighbourhood Team has appointed Opinion Research Services (ORS) to carry out Telephone Customer Satisfaction Surveys to seek your views on a number of subjects including: • Your experience of moving in/out of our homes; and • How we deal with reports of anti-social behaviour Your views are really important to us and help us shape services so if you receive a telephone call we would really appreciate it if you could take part.

If you have any queries please do not hesitate to contact our Customer Service Centre on 0300 300 0059 or email enquiries@severnsidehousing.co.uk.

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Our Sheltered Housing Scheme in Longleat Close, Minsterley is celebrating after their boccia team called ‘The Recycled Teenagers’ were gold medallists and winners of the County Cup at the Shropshire Boccia final. Six teams made it through to the final from area heats in Ludlow, Oswestry and Shrewsbury to compete for the County Cup. The annual tournament is organised by Shropshire RCC’s Wise & Well Team

and involves community Boccia clubs that have been set up over the last four years.

Each team played five matches at the final with the total scores determining the winners. The Recycled Teenagers scored a fantastic 51 points with their closest rivals coming second place with 37 points.

Sports students from Shrewsbury College refereed the matches and kept score.

The Recycled Teenagers Team made up of Patrick Rogers, William Castree and Ken Dickinson had a great time and are looking forward to taking part again next year!

Development update Merrington Road, Bomere Heath We continue to build much needed new homes across Shropshire.

Due for completion in March 2015, we have a scheme in Merrington Road, Bomere Heath, which will provide 12 new homes; six new 2 bed houses and six new 3 bed houses for affordable rent.

These homes will provide rural affordable housing with allocations being prioritised for people with a local connection to Bomere Heath Parish.

Merrington Road, Bomere Heath

What do you think of Pillar?

Pillar is your magazine, with news and information about your home and community and the services we provide.

If you could spare us a few minutes of your time to complete the quick survey below it will help us improve Pillar and create a magazine you can’t wait to read! All entries received by Friday 17th April 2015 will be entered into a Prize Draw to win a £25 shopping voucher.

Please tick the box which best describes your thoughts or feelings about Pillar.

1. Pillar is about issues that are important to me 2. Pillar is an interesting read 3. Pillar tells me what other residents are doing 4. Pillar tells me about what is happening at Severnside 5. I like the pictures in Pillar 6. I like the colours in Pillar 7. I enjoy the competitions in Pillar

WIN

£25

Strongly agree

Agree

Not sure

Disagree

Strongly disagree

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8. Pillar comes out four times a year. Do you think this is frequent enough, or would you like to see more or less editions across the year? ………………………………………………………………………………………………………………..……………

9. Are there any other items would you like to see in Pillar? ……………………………………………………………………………………………………………………………..

10. Please let us know any other comments. For example, you could tell us what we could do to improve Pillar. …………………………………………………………………………………………………….……………………….

Please cut out and send your completed survey to: Communications Team, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA.

THE DIFFERENCE COMPETITION If you are aged 15 or under try our Easter spot the difference competition for a chance to win a £25 shopping voucher. Circle the 10 differences on the right-hand side picture below, fill in your details and send your entry to us by Friday 17th April 2015.

Send your entries to: Name ................................................................................. Age ...............

Pillar Competitions, Address ................................................................................................... Severnside Housing, Brassey Road, ..................................................... Telephone .......................................... Old Potts Way, Shrewsbury SY3 7FA

WIN

£25

Congratulations to Calista Bridges who won the spot the santa competition in the last edition of Pillar.

Pillar Spring 2015 11

fi yo rev S ll i Wh ur er ur n t y ch se vey he no an sid o P t ce e n illa s o to the r f w do in ub ni le ng !

Spring wordsearch

Find the ten Spring themed words to be in with a chance to win a £25 shopping voucher.

Send us your entries by Friday 17th April 2015. The first correct entry drawn will win the prize.

Send to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury SY3 7FA. Name .................................................... ..............................................................

Address ................................................. ..............................................................

S L A L C Q O A B B R W D L R M L O D S E A C I F R H F O E D C B I U H S S E U P R Y S O

M A E I E L S X A C E S A D W

B F A Q S S E S I P A A S A N

S B F F Y E S P U T G P N N R O P I R E A E L G T K M U N Z C H O T M A E M U Q U T I F N T A N T Y G X F F O D E W L T

A R C C K I Z I S C U K G I I

E I C H H I N B T I L S E L N

S N R Y I I K P O R D W O N S

WIN

£25

I S Z G H T A O U E W G R E E E R S C S M G K R E E S S E I T W R O B S E H J E V S K E S

.............................................................. ..............................................................

Find these 10 words:

Postcode ................................................

Lambs Snowdrop Blossoming

Telephone ..............................................

If you would like any more information about Severnside Housing, please contact us: Write to us Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA Ring us 01743 285000 or 0300 300 0059 Email us enquiries@severnsidehousing.co.uk Visit our website www.severnsidehousing.co.uk Find us on Facebook www.facebook.com/severnsidehousing Follow us on Twitter @severnsideha Find us on You Tube Severnside Housing

Easter Spring Daffodil

Showers Beautiful Chicks Crocus

Congratulations to Gwen Fanning who won the Wordsearch competition in the last edition of Pillar.

Severnside Housing provides a telephone interpreting service for more than 150 languages and can provide this document in a range of formats. ´ potrzebna jest jakakolwiek Jesli pomoc w zrozumieniu niniejszego dokumentu, lub potrzebne jest tumaczenie na inny jezyk, prosze o telefon na numer 0300 300 0059.

Os hoffech gael cymorth i ddeall y ddogfen yma, neu os hoffech gael ei chyfieithu i iaith arall, ffoniwch 0300 300 0059.

This document is also available in:

Large print

Audio tape

Braille

Different Languages

Printed on paper from sustainable forests with FSC mixed source credit.

Useful Contact Numbers Customer Services: 0300 300 0059 Out of Hours Repairs: 01743 360945 WELbeing: 01323 644422 ASB reporting line: 0345 6789020

PH Jones (Gas Servicing): 0800 316 2104 or 01743 719051 from Mobile

Andy Walters Electrical Contractors: 01743 247850 or Out of Hours: 07870 238006