Annual Report 2018–19 • Annual Report 2018–19 • Annual Report 2018–19 • Annual Report 2018–1
Annual Report 2018–19
How are we doing?
Every year we tell you about our financial performance. We also report back to you on how we measure up against the important service commitments we make to our customers. Financial reports, that include value for money statements can be found on our Group website www.housingplusgroup.co.uk. Here is an at-a-glance guide to our performance in key areas.
Income and expenditure How your rent is spent
Value for money
The government sets the level of rents that we can charge and we work hard to ensure that the income we receive is well spent and gives value for money.
85% of customers feel their rent provides value for money.
How each pound of your rent is spent:
We spent £9.4m (63%) of our Group budget with 180 suppliers in Shropshire and Staffordshire, helping to support and benefit local communities. Converting Severnside to a charitable organisation enabled us to save £100k.
3p 9p 26p
£1
18p
19p
25p
Investment in new homes
26p
Staff costs and overheads
25p
Interest on our loans
19p
Repairs and services to our homes
18p
Improvements to your home
9p
Services to your home and communal areas
3p
www.severnsidehousing.co.uk | Pillar 11
