2014 IKEA smart shopping tool

Design your own space at IKEA Easily Create Professional Interiors With No Experience

C on te nt Shop at IKEA

05

Orthographic

29

Observations

07

3D rendering

30

Problem statement

09

Hypothesis

09

Personas

11

Design requirements

13

Task analysis

15

Story board

15

User interface

17

Ideal sketches

29

03

Sh op at IK EA IKEA was started in 1943 with the objective of selling general merchandise at reduced prices.

It has grown to a group with 90,000 employees in 44 countries, selling nearly 10,000 items. It also specializes in providing good quality furniture and household items at very low prices.

IKEA stores are massive, and IKEA savings are equally as massive.

Although the stores can get crowded, IKEA tries to keep customer shopping experiences pleasant with free parking and supply kiosks at the entrance with pencils, paper, a store guide, tape measures and catalogs. However, I believe there are more ways to improve shopping experience of customers.

05

O bs er va tio ns In te rv ie w w ith C us to m er s I talked to 32 people at IKEA store including 2 employees

Pros There is a vast selection.

There is trendy, affordable dorm furniture/accesories furniture at low prices.

Most of people enjoy getting a lot of ideas from walking through, and feel its fun to go from showrooms down to the marketplace while there are also small amount of people don’t like IKEA if they just want one thing. They have to walk through many other sections first.

There is an in-store restaurant for quick, healthy eats at low prices.

The merchandise is clearly priced.

The staff does not bother customers, yet they are available to assist if asked.

Cons A vast selection of style and color furniture and accessories make customers hesitate to make decision.

People(mostly girls) sometimes like to go to the store and choose a style of a furniture they like before measuring for the correct size.

Most experienced people go back to the store several times before finishing the whole process.

Searching for products between floors is confusing sometimes.

It is inconvenient for customers to write down product details such as: article number, product name, color and aisle locations.

Customers can not feel the texture of items when shopping on-line.

On-line ordering is available.

07

Pr ob le m st at em en t & Hy po th es is Problem statement Design a device which helps IKEA shoppers avoid purchasing mistakes, plan their furniture arrangements prior to purchasing items, and obtain product Information more conveniently.

Hypothesis If shoppers have a device that allows them to record a product's information and have a preview of what their space will look like with their new furniture, they can save time and energy when shopping at IKEA and have a better shopping experience.

09

Pe rso na s

“Every time I move to a new place, I feel I would have to spend ten years to arrange my furniture and feel confident about it. I like beautiful and modern furniture, but I have a problem arranging it in one room. I always choose the pieces of furniture that look appealing to me, but after purchasing them, I always feel frustrated putting them in one environment because they don't look good together. As a result, I just buy as little as possible.”

“Over the past few months, I have been renovating a property and was not able to put in the dining table after I realized that is was far too large for what was required.

It took me twenty days to finally get the table I wanted, which was very time consuming.”

“It is hard for me to make my room layout. I need to know how to make more space. I want to buy a new desk and put it next to my bed, but I don't know if I have enough room to do it. It would be nice if I could have a preview of what my furniture arrangement will look like.”

11

De sig n re qu ire m en ts Users can create/ using pre-set layouts of their space easily and have options to add basic room features such as windows and doors to get a preview of what the interior will look like before they buy any furniture.

Users can change the size, color, and texture of furniture in a room layout.

Users can pay for merchandise by self check with the device's.

Users can save files of their room layouts and/or what they purchased.

It is portable and can be hung on a User's' neck, arm or shopping bag.

Users can manipulate the position of furniture and have a 2D or 3D view of a room.

The device can be used to scan the tags attached to IKEA merchandise, allowing customers to get product details including article number, product name, color and product location in the pickup aisle.

13

Ta sk an al ys is & St or yb oa rd

The user

thinks about buying furniture.

registers on-line.(or registers in the store later)

measures the size of spaces.

visits IKEA.

registers at the counter.

gets the device from a customer service representative.

You may add room features now.

starts shopping at IKEA.

chooses a room he/she wants to start with

chooses furniture.

selects furniture.

scans the items.

arranges the furniture by adjusting its location.

scans the items.

arranges the furniture by adjusting its color.

figures out his/her desired arrangement.

The user goes to the self-pickup area.

checks out by swiping his/her credit/ debit card.

goes home with new furniture .

15

De sig n re qu ire m en ts

Chooses a room you want to start with.

IKEA

IKEA

Welcome to IKEA Affordable solutions for better living

Select your language English Español Français 中文 日本語 한국어

IKEA

Scan

Home

Cart

Choose a space you want to design Hi, my name is Ana! Intro video

IKEA

Scan

Home

Cart

Choose a template:

Living room

Dining room Kitchen Bedroom Work space Youth room

Skip video

Others

save

Overview

Back

Next

IKEA

Scan

Home

Cart

IKEA

Scan

Cart

Home

Height:90

Height:90

A:80

Scan

Height:|

A:240

A:240

B:60

B:60

D:60

1 4 D:1607 .

B:160

D:60 C:240

3 6 9 Clear

Unit: inch

(Default)

IKEA

Scan

Next

Back

Home

Cart

Unit: inch

Unit: inch

IKEA

Scan

Cart

Home

A:80

B:60 D:60

1 4 7 .

2 3 5 6 C:240 8 9 0 Clear

IKEA

Scan

Cart

Home

How big is the space?

A:240

Height:90

Next

Back

Next

Back

How big is the space?

How big is the space?

B:60

save

save

save

Height:90

Height:95

A:240

D:60 B:160

D:|

D:160

C:240

C:80

save

save

Unit: inch

Next

Back

IKEA

Scan

Home

Cart

1 4 7 .

save

Unit: inch

Next

Back

IKEA

Scan

Cart

Home

Unit: inch Back

IKEA

Scan

Home

Next

Cart

How big is the space?

How big is the space?

B:60

2 5 8 0

C:240

C:80

A:|

Cart

Home

How big is the space?

How big is the space?

How big is the space?

IKEA

2 5 8 0

3Height:90 6 9

A:240

D:60

Have you finished the layout?

1 4 D:1607 .

B:160

Clear

Height:90

2 5 8 0

3 6 9

Unit: inch Back

Next

D:160

C:240 Unit: inch

save

save

Unit: inch

B:160

Clear

C:240

C:|

Height:95

A:240

Back

Next

Maybe later

Yes save Back

Next

17

Room features set up

Set up room features Living Room Arrangement

Scan

Cart

Home

Room features

Set up basic room features of a space.

Living Room Arrangement

Scan

Home

Cart

Room features

Scanned items

( Different spaces have different basic room features options )

Door Windows Fireplace Radiators A/C Switch Outlet Scanned items

2D 2D

back to 3D center

.

zoom left in out

Back

Scan

zoom left in out

.

up down right scale delete save

Living Room Arrangement

back to

3D center

Home

up down right scale delete save

Cart

Living Room Arrangement

Scan

Next

Back

Next

Home

Cart

Living Room Arrangement

Room features

Room features

Room features

Door

Door

Door

Scan

Home

Cart

( drag in )

Scanned items

2D

Scanned items

3D

back to center

.

zoom left in out

up down right scale delete save

2D Back

Next

Scanned items

3D

back to center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save Back

Next

(Change size and location)

Living Room Arrangement

Scan

Home

Room features

Cart

Save

Living Room Arrangement Room features

1 4 7 .

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

Room features

Door

Door

zoom left in out

3 6 9 Clear

up down right scale delete save Back

Scanned items

Scan

Home

Next

Cart

Height:79 Width:50

1 4 7 .

2 5 8 0

3 6 9 Clear

Scanned items

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Room features

Room features

Door

Door

Scanned items

Scan

Home

Next

Cart

Height:79 Width:50

1 4 7 .

2D

2 5 8 0

Living Room Arrangement

Room features

2D

Cart

Scanned items

Scanned items

2D

Home

Height:79 Width:20

Door

Door

Scan

2 5 8 0

3 6 9 Clear

Scanned items

3D

back to center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save Back

Next

19

Scan

Scan

Scans items IKEA

IKEA

Align product number with arrows.

Align product number with arrows.

001.768.34 AisIe

Loc

AisIe

Loc

33

24

( Scan the article number then get product details such as product name, color, size and price )

Living Room Arrangement

IKEA

Scan

Home

Cart

Room features

Scanned items

Item scanned (Appear in the layout without dragging in )

LERDAL Chandelier

$49.99

2D

back to

3D center

.

zoom left in out

up down right scale delete save Back

Next

Scanned items set up

Set upscanned scanned items Set up items

Arranges scanned item (Duplicate an item by grabbing it in)

Living Room Arrangement

(Change color) Scan

Home

Cart

Living Room Arrangement

(Zoom in & Zoom out) Scan

Home

Cart

Living Room Arrangement

Room features

Room features

Room features

Scanned items

Scanned items

Scanned items

2D

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

Cart

Room features

Room features

Scanned items

Scanned items

Scanned items

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Next

zoom left in out

back to

3D center

.

Home

Back

zoom left in out

Cart

up down right scale delete save

Living Room Arrangement

Room features

2D

back to

3D center

.

Next

Scan

Scan

Home

Next

Cart

up down right scale delete save Back

Next

21

(Move items in 2D view)

Living Room Arrangement

(Save file) Scan

Home

Cart

(Delete items)

Living Room Arrangement

Scan

Home

Cart

Living Room Arrangement

Room features

Room features

Room features

Scanned items

Scanned items

Scanned items

Scan

Home

Cart

( Or drag directly)

2D

back to

3D center

.

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Scan

back to

3D center

2D

Home

.

Next

Cart

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Room features

Room features

Scanned items

Scanned items

2D

Scan

Home

.

Next

Cart

back to

3D center

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Scan

Home

Next

Cart

Room features

Scanned items

Do you want to save the changes?

( Or drag directly)

Maybe later

Yes ( Or drag directly)

2D

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save

Living Room Arrangement

Room features

Room features

Scanned items

Scanned items

2D Back

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Scan

Home

Next

Cart

Room features

Scanned items

Save completed! ( Or drag directly)

2D

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

2D

up down right scale delete save Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save Back

Next

(See scale)

(Turn on/off the light)

Living Room Arrangement

Scan

Home

Cart

Living Room Arrangement

Scan

Home

Cart

Living Room Arrangement

Room features

Room features

Room features

Scanned items

Scanned items

Scanned items

Scan

Home

Cart

off

2D

back to

3D center

.

zoom left in out

up down right scale delete save Back

Living Room Arrangement 80

Room features

2D

50

Scan

Home

.

Next

Cart

110

Scanned items

back to

3D center

zoom left in out

up down right scale delete save

2D Back

Living Room Arrangement

Scan

Home

.

Next

Cart

back to

3D center

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Room features

Room features

Scanned items

Scanned items

Scan

Home

Next

Cart

160

160

off

240 2D

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

(Move items in 3D view) Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save

2D Back

(Back to the center) Living Room Arrangement

Scan

Home

Cart

back to

3D center

.

Next

zoom left in out

up down right scale delete save Back

Living Room Arrangement

Room features

Room features

Room features

Scanned items

Scanned items

Scanned items

Scan

Home

Next

Cart

on

2D

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save

2D Back

Next

back to

3D center

.

zoom left in out

up down right scale delete save Back

Next

23

Sensor IKEA

Scan

Home

Cart

You are in the bedroom area.

You may design your own bedroom now! ( Create own shape )

Start

IKEA

Scan

Home

Cart

Choose a template:

Maybe later

IKEA

Scan

Cart

Home

Please build a room shape by placing dots

IKEA

save Back

Scan

Please build a room shape by placing dots

Height:100

1 4 7 .

save

Cart

Home

Next

Scan

2 5 8 0

Length: 140

3 6 9

14

Clear

Cart

Home

Please build a room shape by placing dots

Length: Height:100

0

1 4 7 .

Height:100

2 5 8 0

3 6 9

Clear

save

save Back

IKEA

Next

Back

Next

Back

Next

Scan

Please build a room shape by placing dots

Scan

Cart

Home

Please build a room shape by placing dots

140

Scan

140

140

Scan

Cart

Home

Please build a room shape by placing dots

Back

IKEA

Scan

5 8 0

6 9

120

140

Clear

30

Unit: inch

save

260 Back

Next

Cart

Have you finished the layout?

Height:100

Maybe later 260

Home

Next

170

140

Length: Height:100 2 3

170

140

Cart

Home

1 4 7 .

120

6 9 Clear

save 260

Please build a room shape by placing dots

Length: Height:100 2 3

1 4 5 7 8 . 0

Scan

Length: Height:100

120

Next

Back

IKEA

Cart

Home

Please build a room shape by placing dots

140

Clear

Next

170

IKEA

Scan

save

260 Next

Back

IKEA

6 9

170

save

187

1 4 5 7 8 . 0

120

Clear

Back

Length: Height:100 2 3

6 9 Clear

30

Please build a room shape by placing dots

Length: Height:100 2 3

1 4 5 7 8 . 0

Cart

Home

3 6 9

Next

Back

IKEA

2 5 8 0

30

IKEA

Length: Height:100

save

260

save

260 Next

1 4 7 .

120

140

Clear

Cart

Home

170

save Back

Scan

Please build a room shape by placing dots

6 9

170

140

1 4 5 7 8 . 0

6 9 Clear

IKEA

Length: Height:100 2 3

Length: Height:100 2 3

1 4 5 7 8 . 0

Cart

Home

30

Please build a room shape by placing dots

IKEA

140

Cart

Home

140

Scan

140

IKEA

save Back

Next

Yes

260

save Back

Next

25

Home

Home

Arrange spaces IKEA

Scan

Home

Cart

Overview

Scan

Home

Cart

Overview

Choose a space you want to design

Scan

Home

Cart

Do you want to save the changes?

Living room

Living Room

Dining room

Maybe later

Living Room

Kitchen

Beed Bedroom

Living Room

Yes

Beed Bedroom

Beed Bedroom

Bedroom Work space New room

New room

Youth room Others

Overview

Overview

Scan

Home

Cart

back to center

.

Counter/ Zoom clockwise in out

left

back to center

up Down right scale delete save Back

Overview

Scan

Home

Next

Cart

.

Counter/ Zoom clockwise in out

left

up Down right scale delete save Back

Overview

Scan

Home

Next

Cart

Save completed!

Living Room

Living Room Living Room

Beed Bedroom Living Room

New room back to center

.

Counter/ Zoom clockwise in out

left

New room back to center

up Down right scale delete save Back

Next

Beed Bedroom

Beed Bedroom

Bedroom

.

Counter/ Zoom clockwise in out

left

New room back to center

up Down right scale delete save Back

Next

.

Counter/ Zoom clockwise in out

left

up Down right scale delete save Back

Next

Cart

Cart

Checkout My Cart

Scan

Product

Quantity

LERDAL

1

Chandelier

Price

Home

Cart

Color

Delete

$49.99

Diameter: 24 " Min. height: 44 " Max. height: 68 " -------------------------------------------------------------------------------------

ANEBODA

1

3 drawer chest

1

3 drawer chest

Scan

Home

Cart

My Cart LERDAL

Choose the type of payment you'd like to make

Chandelier

ANEBODA 3 drawer chest

BIRKELAND 3 drawer chest

check at counter

Delete

$49.99

1

$49.99

1

$179.00

Cart

$278.98 $26.50

Total cost of order

Width: 42 7/8 " Depth: 20 1/2 " Depth of drawer: 17 3/8 " Height: 35 7/8 " -------------------------------------------------------------------------------------

Home

$49.99

1

Taxes

Delete

$179.00

Scan

Subtotal

Self-checkout by a card

Width: 15 3/4 " Depth: 15 3/4 " Height: 31 7/8 " -------------------------------------------------------------------------------------

BIRKELAND

My Cart

$305.48

The total amount is $305.48

Yes

No

Review Your Order and Pay

My Cart

Scan

Product

Quantity

LERDAL

1

Chandelier

Price

Home

Cart

Color

My Cart

Scan

Home

Cart

Place swipe your card on the screen

$49.99

-------------------------------------------------------------------------------------

ANEBODA

1

3 drawer chest

$49.99

3 drawer chest

1

$179.00

-------------------------------------------------------------------------------------

Subtotal Taxes

My Cart

Scan

Home

Cart

Congratulations You may now go pick your items in self pick-up area

-------------------------------------------------------------------------------------

BIRKELAND

Back

Back

Back

$278.98

Product

Quantity

$26.50

LERDAL

1

Chandelier

Color

AisIe

Loc

24 33 ------------------------------------------------------------------------------------Total cost of order

ANEBODA

$305.48

3 drawer chest

1

BIRKELAND

1

6 35 -------------------------------------------------------------------------------------

Check out Back

SCAN COMPLETE! You may move your card now

3 drawer chest

10

28

Back

27

Id ea l sk et ch es & O rth og ra ph ic

29

SPACE PLANNER 2010 is a device that allows them to record a product's information and have a preview of what their space will look like with their new furniture. Customers can save time and energy when shopping at IKEA and have a better shopping experience.

NEW

Design

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Pr

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Three ways of using the devive