INSIGHT

The experience-driven travel will gain momentum as travelers' interests become more diverse. Therefore, lodging operators must prioritize the guest experience & utilize data and technology to understandguestexpectationsandbehaviour

Some ideas to prepare to meet the client changed behaviourpostcovid–

 Prioritize Customization: Personalization is becoming increasingly common in the hospitality industry, thanks to technology That means delivering a personalized guest experience by collecting information via guest engagement tools and using this information from prearrival to post-arrival to connect with the guest Ask guests about special occasions, inroomrequirements,andpreferredcommunicationchannelstostoretheinformation Use ittosurpriseanddelightguests Forexampleaskaboutsustainabilitypreferencesandhow they would like the room to be serviced like changing the linens, towels, and toiletries Travelersarenowlookingformanyoptionskeepinginmindsustainableoptions

By Gour Kanjilal

 Partnershipwiththelocal: Whilelookingforaccommodation,newagetravelers seek to obtain more than what all are on offer, they have a special liking for experiencing local culture, cuisine, festivals, and handicrafts say prefer experiential tourism, and how best it helps local employment, local economy, boost local culture or how much it blends with local building scenario. So your offering must blend with the local culture. and your website should showcase such uniqueness, do add a FAQ page for further clarifications, and incorporate high-quality images, videos, and languagetitleswhenusingforeignlanguages.

 Build Trust: With effective communication, It is crucial to build trust through live chat via Messenger, SMS, letter communications. Pre notes to update the clients what are the new additions since their last visit. Same also to keep updating your team so that each one is aware of and can guide the clients. This team's efforts and information update to guests ensures guest satisfaction through tailor-made experiences you also get multi functional staff and tide over labor shortages. Offer themalimitedtimeofferdiscounttokeepthemreturning.

 NurtureTrustRelationshipspoststay:Theguestexperiencedoesnotendoncehe leaves If you want him as a repeat visitor, do continue to maintain relationships with past guests via a Thanks letter expressing how grateful you are for his patronage, how andwhatyouofferasvalueadditionstohonoredguests ter how good your dedication to guests' experience ou won't be able to deliver without your trained and