The Tanjung Aru Pulse - November 2022 Edition

THE TANJUNG ARU PULSE Resort Newsletter

November 2022

Issue #1

CONTENT

EXECUTIVE OFFICE & IT

FINANCE & PROCUREMENT

MARKETING & COMMUNICATIONS

COMMERCIAL SALES & CATERING

FOOD & BEVERAGE & CULINARY

HUMAN RESOURCES & L&D

ENGINEERING & FLS

CSR & SUSTAINABILITY

SECURITY

FRONT OFFICE

HOUSEKEEPING & LAUNDRY

CHI THE SPA

RECREATIONS & HEALTH CLUB

STAR MARINA

FINANCE

Finance division successfully initiated property-based “Accounts Payable function to FSSKL.

Step-by-step training, including hands-on coaching, has been completed.

TAH’s FC Douglas Chong and AFC Mabel Chong said “what an enjoyable and remarkable journey it was!”

PROCUREMENT

Procurement successfully secured supply of US Turkey in time for Christmas festive season. TAH and RRR will be the only hotels in Malaysia serving turkey this year

We recently held a Facebook Festive Live (48-hour flash sale) on 4 November and gained 99 comments, 103 shares, 126 likes, 2,805 engagements, 5,891 people reached & 4k views.

Between 3pm, 4 November to 3pm, 6 Nov:

• Total Items Sold: 24

• Total Revenue: RM8,926

DONE IN NOV 2022

NEW Recreation Video Shoot

F&B's Chinese New Year Photo Shoot

UPCOMING / ONGOING

TAH new logo, change all by end of 2022

Deadline: 30 Nov 2022

Instructions:

COMMERCIAL SALES

Participated in Business Development Week, organized by Shangri-La's Global Sales Office, Singapore, from Nov 14 to 17.

• Generated 3 leads for 2023,

• Participated in a CSR activity with business partners and clients from MINDS who is PWIDs (Person with Intellectual Disability)

Participated in Sabah Roadshow to South Korea, organised by Sabah Tourism Board, from 14 – 18 Nov, to get more Korean tourists

• visited 5 Korean cities that include Seoul, Cheongju, Jeonju, Ulsan and Busan.

• Participating hotels: TAH, RRR, Sutera Harbour, Hilton, Promenade Hotel, Ming Garden Hotel, Grandis Hotel, Hyatt Centric Kota Kinabalu and Monocolo Boutique Hotel.

CATERING

WWF-Malaysia's 50th Anniversary Conservation Conference was recently held at the Hotel on 2 to 3 Nov 2022. The 2-day event gathered over 350 delegates coming together to share their experiences towards the conservation works done throughout our country.

FOOD & BEVERAGE_CULINARY

Shang Palace KL

(represented by Chinese Executive Chef Terence Foong)

Shang Palace TAH

(represented by Chinese Kitchen Chef Chua Chee Seng) from 12 to 19 Nov

Sat, 12 Nov

FIRST TIME EVER! Four Hands Dinner 8-course wine dinner featuring top chefs from the only 2 Malaysian Shang Palaces

Sun, 13 Nov ONE SESSION ONLY - Cooking Class

14 – 19 Nov

Specially crafted 6-course Set Menu, available for lunch & dinner

(Below: Chef Terence hosting a cooking demonstration for Kota Kinabalu influencers on 11 Nov to promote Shang Palace's guest chef promotion)

HUMAN RESOURCES

Don't forget! Every Thursday in Dewan La Salle

Wearing face mask is optional in the hotel. Our standard of grooming must be taken care to ensure we are well presented in front of our guests.

Colleagues ' Gym is open aily from 6.00am to 10.00pm

STAR Carollers is practising and getting ready for Christmas Tree Lighting Ceremony on Wed, 7 Dec, at 6pm.

HUMAN RESOURCES

WAY

As we continue to host people to the colourful joys of life in a sustainable manner, we are pleased to introduce the Shangri-La Way Orientation Module 1 (previously known as Shangri-La Care Orientation Modules) to reflect our Shangri-La Culture and to motivate colleagues to think, feel, act and live Shangri-La in every interaction with our guests. Two more modules will come soon!

to help our colleagues build more confident when assisting our guest in capturing their memorable moments in our resort.

Electricity saving initiative – Solar Lights for TAH Gardens

During his monthly address, the resort’s Director of Engineering, Mr. Ewan Yap, said, “The Engineering division is embarking on an electricity-saving initiative for external garden lighting. The existing lights will be replaced with solar power floodlights. We have ordered 100 sets of solar lights from China and will test them when the lights arrive in December. “

The

advantages that Mr. Yap said are as follow;

1) Reasonably cheap

2) Operate at zero electricity

3) Using Solar PV panels and Battery

4) Automatic on when it gets dark

5) Can be turned turn on manually the using remote control

6) The light can be turned on for 16 hours for a single day charge during the day. That means can last from 6:00pm to 6:00am.

FLS

No more obstruction to any Fire Fighting Devices, such as fire extinguishers, hose reels, escape routes and sprinkler heads in Nov-2022

FLS Department has volunteered ERT colleagues for Bomba competition on 9 January 2023.

There will also be training exercise provided by Bomba before the competition day.

A Second Life One Pod at a Time

As part of our commitment to sustainable living, TAH & RRR are working with Nespresso recycle the Nespresso pods used in our suites and Horizon Club guest rooms. These pods will be collected by Nespresso who will recycle the aluminium part of the pod and the convert coffee grounds into composted.

FRESH NEW LOOK COMING SOON!

Do the Right Thing

We will be phasing out our single used plastic (SUP) water bottles to be replaced with tetra pack water. This will help minimize the risk of plastic ending up in our ocean while lowering down our carbon footprint.

Chief of Police of Sabah State, YB Dato’ Idris B Abdullah (above) invited TAH's Director of Security Mr. Balenthiran Anthony to his office recently, to share ideas and information about safety and security in the tourism industry.

Johor prince had a safe and wonderful stay at our resort, thanks to the team.

JUNE to mid-AUG:

FRONT OFFICE

• Front office colleagues tried to enroll guests upon check in. Not effective because it was too time consuming.

• Tried to assign someone to stand in the lobby area enroll members not it was not successful.

Less than 50 enrolments per mth

From mid-AUG = SLC Enrolment Counter

• Concierge Desk = Colleagues to SLC Enrolment Counter

• Encouraged guests to enroll with possibility of instant prize,

• Saw immediate in enrollment XXX

• Appointment of a part-timer Rachel Lee as SLC enrollment ambassador

Enrolments increased by 40%

Roulette

specific colleague assigned to the counter

With the recruitment of Rachel, we are looking forward for a significant increase for SLC new members enrolment

HOUSEKEEPING & LAUNDRY

Outing with our loyal returnee, Mr. Bill William. First TAH visit for this SLC Diamond member since the lockdown started in March 2020. Exciting to have our returnees start coming back again!!

Nov – Dec

2022 Tactical Offer for resort guests only

Chi, The Spa's garden clean-up

RECREATIONS & HEALTH CLUB

Games you'll find in the NEW Recreation Room!

New Water Sports

by 3rd party

THE TANJUNG ARU PULSE Resort Newsletter

November 2022

Issue #1