May 2020 Dear Valued Guest, On behalf of our entire team, I would like to extend a very warm welcome to our resort. We thank you for your continued support and wish to assure you we remain deeply committed to caring for the health and well-being of our guests and colleagues. In line with the government’s easing of the movement control order (MCO) for COVID-19, we wanted to draw your attention to some new guidelines introduced by the health and hospitality authorities. Rest assured we will continue to take proactive, thoughtful and measured steps to ensure a clean and safe environment for you to enjoy. Our well-trained staff have also been fully briefed and familiarised with our enhanced protocols. For your protection and safety, we seek your kind cooperation with the following: Moving around the resort • Please maintain a safe distance of at least one metre between yourself and others, • Please observe the safe distancing markers on the floors and in the lifts, • Due to people capacity restrictions in public areas, avoid sitting or standing in public areas unless necessary. For your health and wellbeing • We are encouraging all guests to wear a mask when moving around the resort, • Additional sanitizer dispensers are available throughout the resort’s communal areas, • Our colleagues will continue to wear gloves and face masks when serving you and will avoid physical friendly greetings such as handshakes. Dining at our resort • Mandatory temperature checks for guests are in place at the entrances to our restaurants and bars, • When dining with us, a maximum of four to six guests per table is permitted. The joining of tables is not permitted, • Envelopes will be offered to securely store your face masks when dining in our restaurants and bars, • Contactless ordering through the QR codes, as well as contactless payment is encouraged, • In-room dining orders will be placed outside of guest rooms on a trolley and you will be notified when the order has arrived, • Please call In-Room Dining when you have finished your meal and place the trolley outside of your room.
Shangri-La's Tanjung Aru resort & Spa Welcome Letter
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