for the year ended 30 September 2014
Stakeholder Potential customers
Customers
2011 Survey sent out to prospective customers by Regional Development Executives and BD Assistant (30/80)
2012 Survey sent out to prospective customers by Regional Development Executives and BD Officer (17/50)
Online survey to recipient producers (22/314) and commercial buyers (3/39) Online questionnaire to customers (32/113 – 6 buyers and 26 producers)
Online survey to recipient producers (33/862) and commercial buyers (9/126) Telephone survey to customers (9 buyers and 13 producers) Producer committees
Foundation Beneficiaries
Evaluation forms completed after each training session and by each grant recipient Independent evaluations Interviews with service receivers, site visits, stakeholder meetings, steering groups
Evaluation forms completed after each training session and by each grant recipient Project reports including interviews with service receivers, site visits and stakeholder meetings
Members
Questionnaire sent to all members who are happy to receive mailings (2,506/8,225)
Feedback forms at AGM and members meetings (109) Volunteer survey (36/91) Some consulted for Foundation strategic review Consulted for Foundation strategic review
Volunteers
N/A
Board
Consulted as members
Council
Consulted as members and separately for their partnerships
Consulted for Foundation strategic review
Questionnaire (29/32)
5 point survey (28/33) Staff Survey (31/33) Consulted for Foundation strategic review
Employees
Donors
Quotes plus two large grant donors consulted in partner survey
Partners
Questionnaire (16/36)
On-going dialogue with Comic Relief. Regular donors are being consulted as part of the strategic review in Autumn 2012 Questionnaire (16/44) Consulted for Foundation strategic review
2013 Research by consultant via questionnaires to members of WFTO Africa and Faritrade Africa (109 responses from 400 questionnaires) Online survey to recipient producers (18 responses from 194 emails delivered) Online survey sent to South American Producer Customers (14 responses from a possible 37) Producer committees (with representatives from 4 groups in Kenya, and 6 in Peru) Consultations via SWIFT with 74 artisans in Swaziland re training Co-op (3), and household level (41) research with coffee farmers in Ethiopia Needs analysis visit to 6 co-ops and 12 producers in Rwanda Financial profiling with 94 businesses across 5 countries in Africa. Questionnaire sent to all members who are happy to receive mailings (1,993 responses from a possible 7,446) Feedback forms at AGM and members meetings Evaluation forms from events Feedback on resources and newsletters Consulted as members Consulted as members 5 point survey (30 responses from 33 staff) Staff Survey (26 responses from 33 staff) Comic Relief as recipient of partner survey below. Many donors also receive the membership survey as 80% of Foundation donors are also society members. Questionnaire (completed by 9 out of 10 key partners consulted)