27 HOW TO GUIDE | Shaw Media • Saturday, June 27, 2020
How to choose a computer repair specialist Modern desktop and laptop computers are far less prone to breaking down than they used to be. Indeed, by design newer machines prohibit taking them apart lest you violate a manufacturer’s warranty. But that doesn’t mean they never have issues or you need to ship your computer off to the factory if it does break down. Qualified repair specialists — from company experts at Apple Stores to local experts in your neighborhood shops — exist to fix what ails your machine. Here are some things to consider if you’re looking for someone to work on your computer:
TYPE OF DEVICE
The ideal specialist is someone who has successfully fixed many computers. You don’t want someone using your machine for on-the-job training. Ask how long they’ve worked on computers and how they keep up with new innovations. Experienced specialists attend seminars or classes to learn about the latest operating systems and hard-
When You Think Computers,Think
ware.
TRAINING AND CERTIFICATION
Microsoft and Apple give software certifications to technicians for completing a specialized training program. Anyone who has these certifications has demonstrated the discipline necessary to how the ins-and-outs of these specific systems; however, that is no guarantee of a technician’s ability. In the world of computers, experience and skill carry more weight than a diploma.
PRICE
As with most essential services, don’t automatically choose the person who offers you the lowest rate. If something goes wrong during a repair, you may have to pay additional fees to solve the problem. But that doesn’t mean the highest priced vendor will offer you the best quality or service. Small shops and individuals typically have the best deals because they don’t up sell you on services or software that you don’t need.
MAKE A PERSONAL VISIT
Visit the computer repair shop where your potential specialist works. Be wary of sales representatives who might try
SUPPORT
Vice President Tom Hancock working on a proposal for one of our customers. to sell you a new product rather than fixing the problem. Ask to meet with the technician who will work on your computer. As you describe the problem, watch the technician’s response carefully — both words and body language. Do they speak knowledgeably and in a way that instills confidence? If not, take your business elsewhere. It is important that you feel comfortable and confident handing your computer to the specialist. When you find the right mix of experience, skill and price, you can rest easy that the problem will be solved.
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Do you use a PC (personal computer) or a Mac (Macintosh)? Most computer specialists will focus on only one system. If there’s a picture of an apple on your computer, you have a Mac. If you are unsure, chances are you have a PC. PCs and Macs are quite different from each other. Choose a technician who focuses on your brand of computer. Is your computer a desktop or a laptop system? They often have unique issues, so find someone who can work on your type of computer. Desktop systems consist of a tower, monitor, keyboard and mouse, though Macs are often self-contained with only a keyboard and mouse. Laptops are self-contained in a package that travels easily. If your tablet or smartphone is giving you trouble, be sure to find someone who specializes in those devices. Someone in your social network has likely had computer issues. Ask them for recommendations. You might also consult with the IT department at your workplace. They will be able to point you in the right direction. Electronic vendors often have a help desk who can also suggest qualified technicians in your area. Or the store might have specialists on staff that can help you. You can also use your local newspaper as a resource. Oftentimes, computer specialists have promotions and specials that can save you money.
