Surrey Heath Official Borough Guide

FC_SUR_307939.Qxd

25/1/13

12:01

Page 3

Surrey Heath

Official Guide

2012-14

Great Place • Great Community • Great Future

FC_SUR_307939.Qxd

25/1/13

12:01

Page 4

Find out more about the beautiful sister city Bietigheim-Bissingen and the famous wine region in the south of Germany. www.3b-tourismus.de Tourist Information Hauptstr.65 D- 74321 Bietigheim-Bissingen Phone 00 49 71 42 74 287 stadt@bietigheim-bissingen.de

3028723

3028985

ED_SUR_307939.Qxd

25/1/13

11:40

Page 1

Tomlinscote School & Sixth Form College ‘Outstanding’: OfSTED Investor in Careers Designation Languages Specialism Achievement in Academic Qualifications Wide range of Vocational Courses “Inspired to Learn”

Tomlinscote School & Sixth Form College Tomlinscote Way, Camberley, Surrey, GU168PY email: office@tomlinscote.surrey.sch.uk Tel: 01276 709050 Fax: 01276 709060 www.tomlinscote.surrey.sch.uk 3028666

1

ED_SUR_307939.Qxd

25/1/13

11:41

Page 2

A New Kind of

Riding Stable If you are looking for a riding school with that extra bit of magic to it, then Super Duper Farm is the right place for you. Super Duper Farm is a rather special place – a working farm and a riding school located just outside Chobham, where the focus is on the individual rider, employee and horse.

Our Vision: Super Duper farm boasts excellent facilities and teaching quality, as well as a long-term vision for helping children and adults with learning difficulties. Our horses and ponies have been specially selected to cater for riders of differing abilities, from complete beginners to the more accomplished rider. Our focus is always on our riders’ safety, enjoyment and progression. We also specialise in riding lessons for children and adults with learning difficulties and disabilities. Our ultimate aim is to nurture happy and valued employees of the future who can contribute to society and feel rightly proud of themselves.

Our Facilities and Staff: We have over 56 acres of land with the added benefit of access to Chobham Common for additional hacking opportunities. All our instructors are trained to high standards and come with a wealth of teaching & riding experience. Alongside senior staff, we employ and train young adults interested in equestrian careers. We actively encourage employees with learning or other disabilities and appreciate our customers’ full support and understanding of our vision.

S ar Rid Adv Comp

Our Horses: The health of our horses is the key to the success of Super Duper Farm. We take exceptional care when choosing any pony or horse, carefully considering physical and mental condition and ensuring a good temperament. Once part of the team, we do our utmost to ensure they remain in peak condition with regular training and care.

For more information including prices of riding lessons please

07764 346 945 or 07894 438 986 or email us info@supersuperfarm.co.uk

call

Gift vouchers and prepayment discounts are also available.

Our farm, facilities, horses and staff are all super – in fact, super duper!

Super Du info@su

ED_SUR_307939.Qxd

agic to it, per Farm l located l rider,

long-term nd ponies omplete s’ safety, and adults and valued themselves.

Common ndards and we employ employees ort and

We take ysical and m, we do nd care.

lease

6 or able.

uper –

25/1/13

11:41

Page 3

Super Duper Farm Riding School a rather special place Riding lessons: Complete Beginner to Advanced level · Hacking • Pony Days Competition preparation • Birthday parties

Su m pe r r a Duper F Contact us to find out more: Super Duper Farm · Pennypot Lane · Chobham · GU24 8DL 07764 346 945 or 07894 438 986 info@superduperfarm.co.uk · www.superduperfarm.co.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 4

Space for your business & your life

Specialists in Commercial Letting & Residential Property Development Dolphin Head Group Holdings Plc Dolphin House, 103 Frimley Road, Camberley, Surrey, GU15 2PP Tel (01276) 854400 Fax (01276) 854474 Email: property@dolphinhead.com Web: www.dolphinhead.com

3028651

AUTOTEST Bagshot FOR MOT, SERVICING & REPAIRS COLLECTION/DELIVERY by arrangement

Drive-in or by appointment

01276 423252 http://www.autotestbagshot.co.uk Unit 1, Swift Lane, Bagshot, Surrey GU19 5NJ

4

3029741

ED_SUR_307939.Qxd

25/1/13

11:41

Page 5

Surrey Heath

Official Guide

2012-14

Published by: Burrows Communications Limited

Publicity House, 106 Stafford Road, Wallington, Surrey SM6 9AY Tel: 020 8773 3000 • Fax: 020 8773 8888 email: postmaster@burrows.co.uk • Web: www.burrows.co.uk

Our Advertisers: We gratefully acknowledge the support of all the firms whose advertisements appear in these pages. Without their help we would not be able to produce this Guide. As a reciprocal gesture we have pleasure in drawing the attention of our readers to their announcements, but wish to make it clear that Surrey Heath Borough Council can accept no responsibility for their products or services advertised.

Great Place • Great Community • Great Future

www.surreyheath.gov.uk Surrey Heath Official Guide

5

ED_SUR_307939.Qxd

25/1/13

11:41

Page 6

Want to get on to the property ladder in Surrey?

You can with

HomeBuy HomeBuy is a ‘one-stop-shop’ government initiative that provides aspiring home owners with a number of exciting home ownership & rental opportunities.

To be eligible you must have a household income of less than £60,000 per annum and fall in to one of the following priority groups:

Download our FREE App

■ First Time Buyer ■ Local authority or housing association tenant ■ Employed by the Ministry of Defence (MoD)*

Register TODAY at www.catalysthomebuy.co.uk or call 0845 601 7729 to find out more information

Find us on Facebook at Catalyst HomeBuy

Follow us on @HomeBuy_CHG

Catalyst Housing is the government appointed HomeBuy Agent for Berkshire, Buckinghamshire, Oxfordshire and Surrey. *This only applies to specific serving uniformed personnel. Terms and Conditions apply.

6

provided by Catalyst Housing

ED_SUR_307939.Qxd

ey?

25/1/13

11:41

Page 7

Could home ownership Contents be your next step?

Discover your options Foreword . . . . . . . . . . . . . . . . . . . .with . . . . . . . . . HomeBuy! . . . . . . . . . . . . . . . . . . . . .9 Overview of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 A Green Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 A Well-Connected Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Surrey Heath - Open For Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Leisure and Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Leisure Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24,25 Town Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Camberley Town Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 The Future of the Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Borough Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 A-Z of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

App

Your Councillors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Parish and County Councils . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Map of Borough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover

uk tion

Housing

www.surreyheath.gov.uk Contents

7

ED_SUR_307939.Qxd

25/1/13

11:41

Page 8

3028698

ED_SUR_307939.Qxd

25/1/13

11:41

Page 9

Foreword LIKE the rest of the country, Surrey Heath has been affected by the on-going financial downturn which has had a dramatic impact on residents, businesses and the council itself.

Despite this, the Borough’s economy remains relatively strong and Surrey Heath is still an extremely popular place to live and work. This is hardly surprising when you take into account the vibrant urban centres, picturesque villages, good schools, top rated health service and abundant public green space. Add to this the excellent accessibility to the south coast and international airports and you almost have the perfect package. It is why big international businesses such as Merrill Lynch Bank of America, Siemens and Toshiba to name but a few, are based here.

Adding to this attractive mix are the services provided by Surrey Heath Borough Council, which include the provision and maintenance of some fantastic green spaces and our award winning refuse and recycling scheme to name but two. Looking ahead, the council is working hard to deliver its vision for Camberley which will bring about some very exciting changes to the retail offer in the town centre in the not too distant future.

This guide is designed to give you an overview of what is available in the Borough and will hopefully show you why we think Surrey Heath is a Great Place with a Great Community and a Great Future.

Karen Whelan Chief Executive Surrey Heath Borough Council

www.surreyheath.gov.uk Foreword

9

ED_SUR_307939.Qxd

25/1/13

11:41

Page 10

3029804

Pine Ridge Golf Centre opened in 1993 and our unique facilities have made it a popular draw ever since. We offer quality golf with a superb course and driving range, we have a relaxing public bar and restaurant, we cater for conferences, weddings and functions, and we have Pine Ridge Bowl, our Ten-Pin Bowling Alley. All this under one roof.

Our 18-hole, par 72 Golf Course, measuring 6400 yards from the Championship Tees, ranks in the country's top-10 public courses for quality and value. Our 36-Bay Driving Range boasts automated Power Tees and a self-contained Academy, fully-equipped and offering custom-fitting from golf’s leading brands. Our Professional Shop stocks all the latest golf gear which you would expect to find from a major golf retailer. Our stock is competitively priced and our friendly staff will help you find the best products to improve your game.

10

ED_SUR_307939.Qxd

25/1/13

11:41

Page 11

-

Lightwater Leisure Centre is a wonderfully spacious leisure facility situated in the picturesque Lightwater Country Park.

The Centre is a dry facility, with fantastic facilities offering a wide range of activities for all the family and an extensive selection of clubs on offer. We have a large very well equipped gym with 140 stations, 5 Power Plates, group exercise studios with extensive classes, large sports hall, 4 refurbished floodlit tennis, football and multi-sport courts, outdoor 3G 5-a-side football pitch plus grass rugby and football pitches. Lightwater Pre-School and The Classical Ballet Centre Surrey are also based at our Centre. We offer a number of holiday camps and workshops to entertain the kids, working in partnership with SCL, AD Tennis and many more.

We can support all your fitness goals, through support from our highly qualified Instructors and Personal Trainers, coupled with training programmes and classes, we can help you achieve your goals and continue to progress throughout your workouts. Whether it is general weight loss and that gentle helping hand that you're seeking, or specific sports performance related workouts, we are here to give you that confidence, trust and support to make sure you leave us with your head held high after every session.

Once you have finished enjoying your activities why not relax, socialise and indulge in one of ‘Marty’s’ specials in Marty’s Beanshack coffee lounge or pamper yourself with a Beauty Treatment.

Lightwater Leisure Centre is operated by The Lightwater Playing Field Association Ltd Charitable Trust, for the benefit of the local community of Lightwater, Surrey Heath and surrounding areas.

For more information please call 01276 472 662 or email reception@lifestylelightwater.co.uk

3029718

11

ED_SUR_307939.Qxd

25/1/13

11:41

Page 12

Overview of the Borough Surrey Heath Borough History UNDERNEATH Surrey Heath’s modern and thriving exterior lies a historic Borough much removed from the busy and bustling atmosphere of today.

The heathland itself is thought to result from over-grazing in Neolithic times, with evidence of Neolithic activity found in Bagshot, Lightwater and Frimley and the discovery of Bronze Age burial mounds in West End. Excavations in Lightwater have also revealed a Romano-British site that continued to be occupied into the Saxon period.

By the Middle Ages, the general area was part of Windsor Forest, then a Royal hunting ground and references to a Royal park at Bagshot appear from 1486.

In 1635, Charles I issued a proclamation from Bagshot Park extending the postal service Royal Mail, formally used for state documents, to the public.

In 1853 a large military camp assembled on Chobham Common. Known as the Great Camp, it became something of a tourist attraction and the troops were inspected by Queen Victoria. After the Queen’s death in 1901, the War Office presented the village with a cannon to commemorate the occasion. Its replacement may be seen at the top of Chobham High Street today.

When the authorities were looking for a permanent home for the new Royal Military College (now RMA Sandhurst) an isolated site near the river Blackwater was chosen. As the College grew a small settlement, later known as Yorktown, sprang up at its gates. With the establishment of the Staff College in 1862 came a new settlement, initially called Cambridge Town. However in 1877, to avoid confusion with the University town of Cambridge it changed its name to Camberley.

During the 17th and 18th centuries, the area known as Bagshot Heath stretched as far as Blackwater and was a haunt of notorious highwaymen. The main road from London to Salisbury and Exeter, which ran through Bagshot, made it a prosperous village and by the 1790s there were more than 11 inns serving the coaching trade. The sandy heathland soil was later found to be well-suited to growing rhododendrons and azaleas and, from the 19th century, some notable nurseries developed around West End, Windlesham and Bagshot.

12

Overview of the Borough www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 13

As its military character grew, Camberley became a popular area for retired army officers. This, together with the fact that from the late 19th century the air was recommended for those suffering from lung complaints, meant that by the early 20th century it had become the largest town in the district, a position further accentuated by the advent of the M3 motorway in 1973.

Surrey Heath Now Surrey Heath covers 36.5 miles in North West Surrey. It is an attractive mix of urban and rural environments and is one of the safest districts in the safest county in England. The urban part of the Borough comprises Camberley, Frimley, Deepcut, Mytchett and Frimley Green.

Other centres of population in the more rural part of the Borough are Windlesham, Bagshot, Chobham, Bisley, West End

and Lightwater. Surrey Heath shares boundaries with other Surrey authorities as well as those in Hampshire and Berkshire.

Much of the rural part of the Borough is within the green belt and has extensive areas of heath and woodland including habitats for endangered bird species.

These sites have been identified as part of the Thames Basin Heaths Special Protection Area which means that Surrey Heath is restricted in development of housing.

Surrey Heath has a population of 83,400 with 20,900 under the age of 19 and 42,800 aged 40 and over. Surrey Heath has an ageing population which mirrors that of the country as a whole. Around 7% of the Borough’s residents are from a range of ethnic minorities. Of the inflow of residents into Surrey Heath, 21% are from overseas. The percentage

www.surreyheath.gov.uk Overview of the Borough

13

ED_SUR_307939.Qxd

25/1/13

11:41

Page 14

of economically active disabled people in the Borough stands at 8.19%.

There are 34,499 homes with an average occupancy of 2.48. 80% of homes are ‘owner occupied’, significantly higher than the national average, with 9% social housing and 10% privately rented. Property prices, even with the current economic downturn, are among the highest in the country outside of London.

Surrey Heath is an affluent Borough with relatively low levels of unemployment when compared with the rest of the country. Household income is higher than the national average and the numbers of those claiming benefits for more than a year is lower than the Surrey average.

14

Surrey Heath is one of the least deprived areas in the country. However there are relatively deprived areas with a higher number of residents in receipt of state benefits when compared to the rest of Surrey Heath.

In terms of education, the percentage of pupils gaining five or more A-C grades at GCSE level in 2007 was 69%, which compares favourably with the England average of 58%.

Surrey Heath has excellent leisure facilities and an abundance of open space and parkland. In addition, the Atrium development in Camberley with its nine screen cinema and bowling complex, makes Surrey Heath a great place to stay healthy and have fun.

Overview of the Borough www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 15

A Green Borough WE all have a special role to play in protecting and improving the environment and in Surrey Heath, communities everywhere are doing their utmost to create a pleasant and sustainable future.

An important part of caring for the environment is recycling. The Council’s ground breaking refuse and recycling scheme, introduced in September 2009, is now producing recycling rates of around 60% which places the Borough in the top quartile nationally. The Council, through its partner Verdant, also operates a Green Waste Club, whereby green waste can be collected from residents’ doorsteps for a small fee.

There are two Community Recycling Centres in Surrey Heath operated by Surrey County Council. For information on what materials they will take visit www.surreycc.gov.uk or call: 01276 684 980 for Wilton Road, Camberley 01276 474 470 for Swift Lane, Bagshot

The area’s streets, parks and open spaces are kept litter-free and Surrey Heath is proud of its record, closely following a Code of Practice on how quickly litter should be cleared.

For information on household waste recycling sites, the disposal of chemicals and drugs, garden refuse and special collections of bulky items call 01276 707330 or email environmental.health@surreyheath.gov.uk

www.surreyheath.gov.uk A Green Borough

15

ED_SUR_307939.Qxd

25/1/13

11:41

Page 16

A Well-Connected Borough SURREY Heath has excellent transport connections to both London and the South Coast.

Many people commute into the capital to work, travelling to London via one of the two M3 motorway junctions in the Borough. Surrey Heath has 8.5 miles of motorway, 29 miles of principal roads, 35 miles of non-principal roads and 143 miles of unclassified roads.

The local population is highly mobile with 55% of households having two or more cars - twice the national average and 72% travelling to work by car.

With only 7% using public transport to commute, Surrey County Council and rail operators are working hard to increase the attractiveness of these alternatives and help ease traffic congestion.

16

Public transport connections are good, with direct trains from Bagshot, Camberley and Frimley connecting to Aldershot, Ascot, Ash, Ash Vale, Guildford and Wanborough. For travel to London most journeys require you to change trains at Ascot or Ash Vale, although nearby Farnborough, Woking and Sunningdale all enjoy fast connections.

Surrey Heath is located between London’s two major airports. Heathrow, situated immediately to the north, has five terminals and serves more than 200 destinations in 90 countries. Gatwick, with two terminals, is to the south just inside the West Sussex border.

The borough is also well connected by an extensive bus service. To find out information about timetables and maps, visit www.traveline.org.uk

A Well-Connected Borough www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 17

www.surreyheath.gov.uk A Well-Connected Borough

17

ED_SUR_307939.Qxd

25/1/13

11:41

Page 18

Surrey Heath - Open For Business THE Council has produced its own economic development strategy setting out its approach to working with business, promoting business and being Open For Business. The Strategy sets out the Council’s three main objectives for Surrey Heath and the wider area.

These are;

• Frimley Business Park • St George’s Industrial Estate • Southern Trade Centre • Tuscam Way Industrial Estate • Watchmoor Park

• Camberley Town Centre – the continued regeneration of the Borough’s main town centre location

Most industrial and commercial activity in Surrey Heath is concentrated around Camberley and Frimley. There are also small business units at Pankhurst Farm, West End and Linsford Farm, Mytchett, as well as High Street units in most of the villages and towns.

• Local Economic Partnerships – to play an active role in the Enterprise M3 Local Enterprise Partnership (see below for further details) • “Open for Business” - the Council’s role in attracting and developing business in Surrey Heath, by proactively working to promote the Borough to investors and by working with local companies who wish to grow their current business There are a number of Business Parks throughout Surrey Heath that would make the ideal location for companies looking to set themselves up in offices that take their business needs into consideration. The area remains vibrant despite the economic downturn with its excellent transport links to motorways, rail and airports being a key factor.

Strong sectors in the Borough include pharmaceuticals, media and electronics as well as light industrial. The key business parks located in and around Camberley and Frimley are as follows: • Albany Park / Lyon Way Industrial Estate • Yorktown Industrial Estate

18

Companies working in Surrey Heath Borough

Eli Lilly and Company Limited (UK) is the UK affiliate of American pharmaceutical manufacturer Eli Lilly and Company of Indianapolis. The Lilly Research Centre is located in Windlesham and is involved in research and development in pharmaceuticals, animal health and agricultural products.

Global wealth management company Merrill Lynch - Bank of America has located its Europe Information Technology Centre to Camberley. The team in Camberley will support the Merrill Lynch business in London and all of Europe.

Siemens has its Siemens Product Lifecycle Management Software (GB) Limited headquarters in Frimley.

Siemens PLM Software works collaboratively with clients to create open enterprise solutions that enable them to transform their process of innovation and maximise value throughout all phases of the product lifecycle.

Surrey Heath - Open For Business www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 19

The Head Office of BAM Nuttall is located on Knoll Road in Camberley.

The Civil Engineering Group has recently been involved in enabling works for the 2012 Olympics.

Enterprise M3 – Local Enterprise Partnership Surrey Heath Borough Council was one of the founding partners of the Surrey and Hampshire based Local Enterprise Partnership (LEP) Enterprise M3, having recognised some time ago that the way to drive growth was not to stick to rigid historical county boundaries which meant little to business, but to work with others who shared our ambition to improve economic prospects across the area.

The LEP is made up of businesses, councils and other groups from Surrey and Hampshire, as well as the two county councils.

LEPs have replaced agencies such as SEEDA with a remit directly from the Government to be business led, to work in the most local areas - rather than vast geographical regions - with central bureaucracy kept to a minimum, and with local aims and local targets defined by local need.

Enterprise M3 has identified its priority areas for action which include; Skills, Entrepreneurship, Enterprise support, Infrastructure solutions and simplifying the planning process.

Surrey Heath Borough Council working with Local Businesses The Council holds Business Breakfast meetings for local business ratepayers twice a year. This event provides a forum whereby delegates can voice their concerns and share experiences with other businesses, both large and small.

For more information on this event please call 01276 707312 or e-mail business.breakfast@surreyheath.gov.uk

www.surreyheath.gov.uk Surrey Heath - Open For Business

19

ED_SUR_307939.Qxd

25/1/13

11:41

Page 20

Leisure and Culture The Camberley Theatre Knoll Road, Camberley Offering an excellent programme of highquality music, dance, comedy, children’s shows, movies and pantomime, the Camberley Theatre is an outstanding artistic and entertainment centre in the Borough and is also a popular regional venue for thousands of visitors from outside the Surrey Heath area.

The Camberley Theatre is fully equipped with facilities for visitors with access needs and there are two drop-off / pick-up bays immediately opposite the main entrance and designated parking spaces for disabled visitors to the rear of the building.

As well as providing arts and entertainment, the Camberley Theatre is also a successful conference centre incorporating a fullyequipped conference suite for up to 50 delegates. For larger private events the auditorium and studio theatre are also available for hire.

The Camberley Theatre also manages the Ian Goodchild Community space which can accommodate up to 120 theatre style and 150 for standing events. This space is available to hire for private functions, conferences, meetings and training.

For more information please contact the Camberley Theatre on 01276 707600 or visit www.camberleytheatre.biz.

Arena Leisure Centre Grand Avenue, Camberley Seating up to 400, the main auditorium is a flexible performance space which can convert into a number of formats including cabaret style, flat floor and traditional tiered seating. In addition, the studio theatre with a seating capacity of up to 50 is the perfect space for smaller, more intimate events and workshops.

The recently refurbished Arena Leisure Centre, managed by DC Leisure, offers an excellent range of sporting and leisure facilities, including a 25-metre swimming pool, learner pool, indoor multi-sports hall, two squash courts, an extended dance studio, fitness suite, health suite, crèche facilities and café which is open throughout the day and serves a wide selection of healthy meals, snacks and beverages.

For further information please call 01276 417111 or visit www.arenaleisurecentre.co.uk

20

Leisure and Culture www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 21

Parks and Open Spaces Surrey Heath’s Greenspace Team manages more than 254 hectares (630 acres) of open space. Up to half of this is open heathland — a threatened habitat that is now protected by European habitat designation. The remainder is made up of a variety of green space offering numerous opportunities for sport and recreation including play areas, sports pitches, tennis courts and bowling greens.

Frimley Lodge Park Sturt Road, Mytchett Lightwater Leisure Centre Lightwater Country Park Situated in 143 acres of protected woodland, Lightwater Leisure Centre offers a multitude of fun and exciting ways to keep fit. The Centre offers a wide range of activities, with fantastic facilities for all the family and an extensive selection of clubs on offer. It has a large, very well equipped gym, group exercise studios, large sports hall, four refurbished floodlit tennis courts, football and multisport courts, outdoor 3G 5-a-side football pitch plus grass rugby and football pitches.

Lightwater Pre-School are also based at the Centre.

Surrey Heath’s “Jewel in the Crown”, this Green Flag Award-winning park is 24 hectares of open space offering formal sports facilities in a rural setting with woodland, meadows, canalsidewalks and even a miniature railway.

The park also offers two play areas, a pitch and putt course and BBQ areas for hire. The on-site café has recently gone through major refurbishment now offering a variety of healthy food options and freshly ground coffee.

For further information please phone 01276 472662 or visit www.lightwaterleisurecentre.co.uk

www.surreyheath.gov.uk Leisure and Culture

21

ED_SUR_307939.Qxd

25/1/13

11:41

Page 22

Lightwater Country Park The Avenue, Lightwater Consisting mainly of heathland, pine and birch woodland, this 59-hectare park is the perfect place to get away from it all.

There are way-marked walks, nature trails and a trim trail (or fitness trail) and the view from High Curley is well worth the walk. Nature enthusiasts will love the wealth of wildlife supported by the park and for a more serious study we offer a variety of educational services.

For further information, please contact 01276 707338.

history specimens, toys and domestic items. These have been generously donated by residents over the years to build up a picture of the area’s character.

For those who wish to find out more about Surrey Heath itself, The Heathland Story is a permanent display that traces the development of the area. Alongside this is a gallery where a wide variety of temporary exhibitions are shown on subjects of local and regional interest.

There is also an extensive education service, including object-based sessions and talks for schools about what life used to be like in Surrey Heath and illustrated lectures for adult learners, groups and societies. In addition, a regular programme of activities for children and families is organised.

The Museum holds an extensive photographic collection and a local history resources library that anyone is welcome to consult, whether they are researching their house, family or neighbourhood history — please ring for an appointment.

Museum and Heritage Surrey Heath Museum Knoll Road, Camberley Surrey Heath Museum is a small, lively and attractively-presented museum with a busy programme of exhibitions and events. Its collections include paintings, photographs, maps and crafts, natural

22

Display copies of old photographs with captions are readily accessible for visitors who wish to walk down memory lane and are also available for loan to local groups.

There is also a small shop that sells local history publications and souvenirs.

Surrey Heath Museum is open from Wednesday to Saturday 11am to 5pm, or at other times by appointment. Admission is free.

For more information, call 01276 707284 or email museum@surreyheath.gov.uk.

The website can be found at www.surreyheath.gov.uk

Leisure and Culture www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 23

Activities and Projects

Surrey Youth Games

Surrey Heath also provides a number of activities and projects that help enhance the health and wellbeing of the Borough’s residents including:

An annual competition between all the boroughs of Surrey for young people aged eight to 16 years to celebrate and promote youth sport and sport development.

Surrey Heath in Bloom This annual gardening and cultivation competition open to individuals (children & adults), organisations and companies help to improve the look of the Borough with a splash of floral colour.

Surrey Heath Sports Awards An annual awards ceremony that celebrates the achievements of sports men and women as well as those who give their time and effort to making Surrey Heath a successful sporting borough. The awards give those involved the recognition they deserve for their outstanding commitment to sport in Surrey Heath.

www.surreyheath.gov.uk Leisure and Culture

23

ED_SUR_307939.Qxd

25/1/13

11:41

Page 24

Ascot A322

BRACKNELL A322

WOKINGHAM

Sunninghill Sunningdale

A3 21

M Crowthorne

Windlesham

Bagshot

3 Windlemere Public

Lightwater Country Park

Golf Course

Sandhurst Lightwater

Museum, Library & Theatre

N

West End

N

Blackwater

CAMBERLEY M

A30

4

Hawley

3 Pine Ridge Public Golf Course

Bisley

Frimley

Kna Deepcut

W. Heath

2

M3

Frimley Lodge Park with Pitch & Putt Golf Mytchett

FLEET

A32

Frimley Green Lakeside Country Club

Pirbright

A32

A323

5

FARNBOROUGH

A323

24

Surrey Heath Leisure Map www.surreyheath.gov.uk

ED_SUR_307939.Qxd

Ascot

25/1/13

11:41

Page 25

Virginia Water

Sunninghill Sunningdale

2 12

M2

M

CHERTSEY 5

Chobham Common

3

11

Windlesham

Chobham

ghtwater

N

20

19

A3

Golf Course

A3

y Park

5

3 Windlemere Public

M2

t

Fairoaks Aerodrome 5

A24

A30

46

West End

RLEY e Public f Course

10 Bisley

WOKING

Knaphill

A3

Deepcut

2

A32

Country Club

ge Park with Putt Golf

A3

Pirbright

09

A320 A3

A323

www.surreyheath.gov.uk Surrey Heath Leisure Map

25

ED_SUR_307939.Qxd

25/1/13

11:41

Page 26

Town Twinning SURREY Heath is twinned with Sucy-enBrie, a French town 10 miles east of Paris and Bietigheim-Bissingen, a German town 15 miles from Stuttgart.

The former Frimley and Camberley Urban District Council - now part of Surrey Heath Borough Council - initiated twinning with Sucy-en-Brie in 1969, which was already itself twinned with Bietigheim-Bissingen. The official twinning ceremony linked with a special meeting of the Council, took place in the Civic Hall (now The Camberley Theatre).

Among the events that day was the renaming of Border Avenue in Camberley to Avenue Sucy and the opening of a block of onebedroom flats for elderly people in the Avenue. At the special meeting of the Council and official twinning ceremony, an illuminated engrossment was signed.

In October 1971 at a ceremony in Bietigheim the official twinning document was signed by Ian Goodchild - then chairman of Frimley and Camberley UDC - and Oberburgermeister of Bietigheim, Herr Karl Mai. Upon local government reorganisation in 1974, Frimley and Camberley UDC and Bagshot Rural District Council became Surrey Heath Borough Council. The newly formed Borough Council decided to continue the twinning links with the two towns and their communities.

26

Town Twinning www.surreyheath.gov.uk

In April 1976, the European Flag of Honour was presented to Surrey Heath Borough Council by the Council of Europe in recognition of the efforts made in the field of town twinning to promote the ideal of European unity.

Excellent links between Surrey Heath and its twin towns remain in place today, reinforcing relationships in Europe and allowing many people, particularly the young, to make new friends.

ED_SUR_307939.Qxd

25/1/13

11:41

Page 27

Camberley Town Centre THE opening of The Atrium in November 2008 perfectly complemented the established Mall Shopping Centre and vibrant High Street to transform Camberley into a leisure and retail destination for visitors from Surrey Heath and surrounding areas. The town centre offers a diverse range of restaurants and leisure facilities, including a nine-screen cinema, bowling complex and theatre as well as three multi-storey car parks – all within easy walking distance.

- which highlights public and private sector working in retail-led development.

2011 saw the formation of Surrey’s first Business Improvement District (BID) in the town – CollectivelyCamberley (www.collectivelycamberley.co.uk).

Businesses voted overwhelmingly “yes” to set up the BID, and over a five year period in excess of £1.5 million will be invested in initiatives such as regular events and markets, floral displays, support for local businesses and marketing the town.

In December 2009, Surrey Heath Borough Council and The Atrium, Camberley won a top retail property Gold award from the British Council of Shopping Centres. The scheme scooped Local Authority Partnership of the Year – awarded for the first time in three years

The council is now working towards the next phase of its plans for the regeneration of Camberley, of which details can be found on the next page.

www.surreyheath.gov.uk Camberley Town Centre

27

ED_SUR_307939.Qxd

25/1/13

11:41

Page 28

The Future of the Borough DESPITE the on-going economic uncertainty, the future for Surrey Heath and its residents remains very promising.

Camberley, the Borough’s primary town, has seen vast improvements over recent years with the redevelopment of Park Street, the opening of the Atrium and more recently the addition of new hotels and apartments. As previously mentioned in 2011 the town centre traders voted ‘yes’ to becoming a Business Improvement District (BID).

This, however, is only the beginning of what could be the most exciting period in Camberley’s history with major plans afoot to radically improve key areas of the town ranging from the redevelopment of the London Road (A30) Frontage to improvements to the Arena Leisure centre.

28

Another part of the Borough which is likely to see significant change is Deepcut which over the next 15 years is expected to evolve into a sustainable, high quality rural heathland village.

This has been brought about by the announcement in 2007 that the historic Princess Royal Barracks would close after 2013 releasing a site that could be suitable for residential development and make a significant contribution to the Government’s housing strategy. To find out more please go to www.surreyheath.gov.uk/planning/ deepcutdevproject The Council’s customer-centered way of working is also continuing to develop.

The idea of a one-stop approach has increased with the Police and Surrey County Council’s Adult Social Care team joining us in Surrey Heath House. The website continues to develop as an integral method of not only communicating with the community but increasingly as a way for residents to do business with us. The council is also developing its use of new media as more and more of you interact with us via popular social networking sites such as Facebook and Twitter. To find out more please go to www.surreyheath.gov.uk

The Future of the Borough www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 29

ED_SUR_307939.Qxd

25/1/13

11:41

Page 30

Borough Services Customer Contact Centre SURREY Heath Borough Council’s Customer Contact Centre is the first point of contact for the majority of customer enquiries relating to services that the Council delivers. A professional team of Customer Service Advisors will deal with your enquiry in a courteous, professional and timely manner.

Confidentiality at all times is totally assured.

The centre is open on Monday to Thursday from 8.30am to 5.30pm and 8.30am to 5pm on Friday. For emergencies outside of office hours calls are redirected to an external call centre.

The Council constantly strives to improve its service delivery and closely monitors performance. The centre aims to assist all visitors within 10 minutes of their arrival and to answer 70% of telephone calls within 20 seconds. The team prides itself on working hard to resolve 80% of enquiries at the first

30

point of contact. A customer appointment system has been introduced and provides an improved service to Housing and Council Tax benefit customers.

The Customer Contact Centre is based in Surrey Heath House, the home of the Council in Knoll Road, Camberley.

Customer facilities include disabled access toilets, baby changing room, payment kiosk, telephone translation system and public access to computers for viewing useful information.

Residents can also pay council bills here, through an automated payment kiosk with help from a customer service advisor if required.

The Council’s Customer Contact Centre telephone number is 01276 707100. For more detailed information on the facilities available, visit www.surreyheath.gov.uk/council/Customer ContactCentre

Borough Services www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 31

Services for older and vulnerable people People in Surrey Heath can enjoy a range of community services developed and run by Surrey Heath Borough Council in partnership with Surrey County Council.

Centres for retired people, which provide an opportunity to meet others, enjoy lunch and refreshments and participate in a range of activities including relaxation, dancing, painting, history and crafts, are provided by the council and other voluntary organisations.

The ability to call for help at the touch of a button can provide many people who feel vulnerable with reassurance. The Surrey Heath Help-Line Scheme does just that, meaning more people can remain on their own, in a safer environment. In addition to the traditional pendant alarm, we also offer a range of Telecare services including exit sensors, bed occupancy sensors and medication prompts. We also offer a free 12 week trial of the service if the client has had a recent admission to hospital.

Referral is quick, simple and efficient and does not require endorsement by doctors or Social Services.

Since 1988, the Council has provided a community transport service for residents living within the Borough who cannot use public transport because of mobility problems. The service operates specially adapted minibuses to provide a door-to-door service to these residents.

People of all ages, who find it difficult or

impossible to prepare at least one hot meal a day, can benefit from the home-delivered ‘meals on wheels’ service which consists of up to three courses delivered lunchtime daily, 365 days a year. Referral to the service is quick, simple and efficient and again does not require the endorsement of doctors or Social Services.

People aged over 60 years old or who have a disability can receive advice from the Council’s Home Improvement Agency on a range of matters including identification of repairs or adaptations to the home, help with applying for loans and grants, home visits and benefits advice.

The Home Improvement Agency can also arrange for adaptations such as showers, stairlifts, extensions, ramps and railings; subject to certain conditions being met.

For access to any of these services, information on how to register for community transport or any other questions about the community services provided by Surrey Heath Borough Council, visit www.surreyheath.gov.uk/community/ CommunityServices/, call 01276 707660 or email community.services@surreyheath.gov.uk

www.surreyheath.gov.uk Borough Services

31

ED_SUR_307939.Qxd

25/1/13

11:41

Page 32

Online accessibility Surrey Heath prides itself on its online service which is regularly rated as one of the best local government websites in the country, due to its informative, user-friendly, functional and accessible design.

Over recent years, a lot of work has been put into upgrading the online council facilities so that residents can avoid a trip to the council offices and perform many functions through the website from the comfort of their own home. Time has also been spent making the website as accessible as possible so that all users can perform and complete online tasks as easily as possible.

Among the things that visitors to the website, at www.surreyheath.gov.uk, can do are make payments for council tax, business rates, parking fines and Surrey Heath invoices. People can also report abandoned vehicles, anti-social behaviour, graffiti, missed bin collections and benefit fraud at the click of a mouse.

Jobs that previously required phone calls and form-filling at Surrey Heath House

32

can now be dealt with online at home — including submitting planning applications and a range of online forms. Making housing bids, applying for jobs and other actions can also be done on the site.

The website is also full of information on all council services and other issues affecting the Borough. There are extensive Frequently Asked Questions (FAQs) sections, as well as all the latest news from the council on its projects and decisions.

Among this information is the My Protected Trees and My Surrey Heath applications, where residents can enter their postcodes and find out the status of nearby trees or a range of other useful information about the area where they live, including information about schools and other facilities as well as about their local councillors. This system is being expanded all the time.

For more information on web content, visit www.surreyheath.gov.uk or email webmanager@surreyheath.gov.uk

Borough Services www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 33

Housing Services There is no council housing in Surrey Heath but the Council has a duty to assess the housing needs of the community and of individual residents, and provide housing services to help meet the needs identified.

To do this we work with a number of partner agencies to provide housing, support and advice to help residents secure and maintain settled, safe and affordable homes in the Borough.

All the social housing in the Borough is owned by housing associations and we work with them to allocate existing homes and provide new affordable homes for residents with a housing need. These homes include affordable rented properties and low cost homeownership schemes (such as shared ownership).

The Housing Services Team offer an advice service on a range of issues including looking for a new home, dealing with tenant and landlord law, relationship breakdown, supported and adapted housing and debt issues. The Team also includes Environmental Health Officers who work to improve the standard of housing in the Borough and ensure good standards in the private rented sector.

With Accent Peerless we run a joint housing register – this is the way that residents can be considered for a

housing association home. As there are always more people looking for homes than homes available, we prioritise people based on their current housing situation, looking at other needs such as their health and how this is affected by their accommodation. Once on the housing register residents can bid for properties through Surrey Heath Home Choice.

When a resident is threatened with homelessness we will consider all the options available to help them remain in their current home or move in a planned way. We have a scheme to help people move into a settled home in the private rented sector and we can refer to other help, such as debt advice and mortgage rescue.

If you are worried about a housing issue our advice is to talk to us now – the earlier we can consider your situation the more options there are likely to be to resolve it. If we cannot help directly we work with lots of other agencies who provide help and support to keep residents in their homes or help them move to more suitable accommodation.

All advice is free and confidential and the officers can be reached on 01276 707127 or at housing@surreyheath.gov.uk To find out more about these services and for information on a wide range of housing issues visit www.surreyheath.gov.uk/housing

www.surreyheath.gov.uk Borough Services

33

ED_SUR_307939.Qxd

25/1/13

11:41

Page 34

Planning Service Surrey Heath’s planning service aims to carry forward the corporate aims of the council as a whole seeking a safe, green and clean environment. Its objective is to protect the countryside and green spaces and enhance the quality of building and landscape design.

The planning service at Surrey Heath is split into two main functions — planning policy and conservation, which produces the long-term policies for planning that accord with government guidance and development control, which determines more than 1,100 planning applications per year.

If you want to make a planning application, view another application, or research whether your trees are protected you can do this online through the Surrey Heath website or speak to our contact centre. To speak to someone about planning matters including planning applications, telephone 01276 707222. If one of our contact centre advisors can’t help you they will pass your call through to a planning officer.

Alternatively you can email development.control@surreyheath.gov.uk

making company and provide advice and assistance to architects, agents, developers, builders, members of the general public and other professionals on matters relating to Building Control.

Members of the public have the right to speak at the meetings under some circumstances — to learn more contact the Democratic Services Team for guidance on 01276 707100 The Surrey Heath Borough Council website contains comprehensive information about the planning service and allows many actions to be performed online including viewing policy documents, viewing planning committee agendas, downloading forms, submitting a planning application and checking a property’s planning history.

In February 2012 the Council adopted its Core Strategy and Development Management Policies, which replaced the Local Plan 2000. The Core Strategy policies will form the basis against which all planning applications will be assessed.

Surrey Heath Building Control Consultancy (SHBCC) SHBCC provides the Building Control services for Surrey Heath Borough Council and is part of the largest Building Control Service in England and Wales; with approximately 3,000 Surveyors and a 70% market share across all building sectors, domestic and commercial. SHBCC are a non-profit

34

Borough Services www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 35

A-Z of Services Abandoned Vehicles

Business Rates

abandoned.vehicles@surreyheath.gov.uk Phone: 01276 707472

revenues@surreyheath.gov.uk Phone: 01276 707136

Air Quality

Bus Shelters

environmental.health@surreyheath.gov.uk Phone: 01276 707330

See Licensing Section on page 39

environmental.health@surreyheath.gov.uk Reporting damage Phone: 01276 707330 Advertising (via Adshel) Phone: 01730 31115

Allotments

Camberley Theatre

Alcohol Licences

Administered by Parish Councils leisure.services@surreyheath.gov.uk Phone: 01276 707338

Animal Welfare environmental.health@surreyheath.gov.uk Phone: 01276 707330

The Borough’s focus for arts and entertainment camberley.theatre@surreyheath.gov.uk Phone: 01276 707600 or visit www.camberleytheatre.biz

Car Parks

parking.services@surreyheath.gov.uk Phone: 01276 707152

Arts and Cultural Events See Camberley Theatre Section opposite.

Benefits benefits@surreyheath.gov.uk Housing and Council Tax benefits Phone: 01276 707121 Benefit fraud hotline: 01276 707372

Bottle Banks environmental.health@surreyheath.gov.uk Phone: 01276 707330 For a list of recycling facilities, visit www.surreyheath.gov.uk/environment/ Recycling/recyclingsearch.htm

Building Control enquiries@labcwarranty.co.uk Phone: 0845 0540505 www.shbcc.org.uk

CCTV and Security

enquiries@surreyheath.gov.uk Phone: 01276 707100

Centre for Retired People

community.services@surreyheath.gov.uk Surrey Heath Borough Council runs a centre giving retired people the chance to meet others, enjoy lunch and participate in activities • Windle Valley Centre, Park Street, Bagshot Phone: 01276 479185

Charity Collections

See Licensing Section on page 39

Chief Executive, Surrey Heath Borough Council • Chief Executive Karen Whelan

www.surreyheath.gov.uk A-Z of Services

35

ED_SUR_307939.Qxd

25/1/13

11:41

Page 36

A-Z of Services Civic Amenity Sites recycling@surreycc.gov.uk Phone: 03456 009 009 Surrey County Council maintains two Waste Sites in the Borough • Wilton Road, Camberley • Swift Lane, Bagshot

Community Alarm Help-line community.services@surreyheath.gov.uk Phone: 01276 707659

Community Centres leisure.services@surreyheath.gov.uk Phone: 01276 707338 • Bagshot Connaught Pavillion, 3 Whitmoor Road Bagshot Phone: 01276 452795 (maximum 20 people) • Chobham Community Centre McMahon Close, Windsor Road, Chobham Phone: 01276 857019 chobham.community.centre@gmail.com • Deepcut Dettingen Village Centre, Cyprus Road, Deepcut Phone: 01252 837251 deepcutvillagecentre@tiscali.co.uk • Frimley Community Centre Balmoral Drive, Paddock Hill, Frimley Phone: 01276 681940 anthony.moore@btinternet.com • Heatherside Community Centre Martindale Avenue, Camberley Phone: 01276 63208 info@heathersidecommunitycentre.org.uk • Lightwater Briars Community Centre, Briar Avenue, Lightwater Phone: 01276 477375 andrew.sandilands@interglobalpmi.com

36

A-Z of Services www.surreyheath.gov.uk

• Mytchett Centre 140 Mytchett Road, Mytchett Phone: 01252 373073 mytchettcentre@btconnect.com • West End The Sports Pavilion, Benner Lane, West End Phone: 01276 855361 westendparish@btconnect.com

Community Safety See Safer Surrey Heath Partnership Section on page 42

Community Services community.services@surreyheath.gov.uk Community Transport 01276 707660 Meals Service 01276 707660

Community Transport See Community services above

Conservation Areas planning.policy@surreyheath.gov.uk Phone: 01276 707213

Contaminated Land environmental.health@surreyheath.gov.uk Phone: 01276 707330 Surrey Heath Borough Council has a duty to regularly inspect sites in the Borough that may be contaminated

Council, Councillors and Committee Services (Borough Council) committee.services@surreyheath.gov.uk Phone: 01276 707336

ED_SUR_307939.Qxd

25/1/13

11:41

Page 37

Council, Councillors and Committee Services (County Council)

Education See page 41

contact.centre@surreycc.gov.uk Phone: 03456 009 009

Elections and Electoral Registration

Council Tax

vote@surreyheath.gov.uk Phone: 01276 707165

revenues@surreyheath.gov.uk Phone: 01276 707176 Please have your Council Tax bill in front of you when you call

Council Tax Benefit

See Benefits Section on page 35

Countryside Service (Borough Council)

leisure.services@surreyheath.gov.uk Phone: 01276 707338

Customer Contact Centre enquiries@surreyheath.gov.uk Phone: 01276 707100 • Opening Times: Monday to Thursday 8.30am to 5.30pm; Friday 8.30am to 5pm

Dangerous Buildings and Structures building.control@surreyheath.gov.uk Phone: 01276 707223

Dog Control Contact the Dog Warden Phone: 01276 707360

Drainage (Land) land.drainage@surreyheath.gov.uk Phone: 01276 707100

Drop-in Centre The Windle Valley Centre (see Centre for Retired People on page 35) offers a drop-in service to visitors with refreshments.

Energy Efficiency

environmental.health@surreyheath.gov.uk Phone: 01276 707330

Events in Surrey Heath

enquiries@surreyheath.gov.uk Phone: 01276 707100 or visit www.surreyheath.gov.uk/events

Fire and Rescue Service contact.centre@surreycc.gov.uk Phone: 03456 009 009 In an emergency dial 999 Non-emergency dial 101

Flooding

Phone: 01276 707465 • Environment Agency Phone: 0870 850 6506 • Emergency hotline Phone: 0800 807060 • Floodline Phone: 08459 881 188

Fly-tipping

environmental.health@surreyheath.gov.uk Phone: 01276 707330

Food Complaints/Safety

environmental.health@surreyheath.gov.uk Phone: 01276 707330

Garden Rubbish

See Garden Waste Club Section on page 38

www.surreyheath.gov.uk A-Z of Services

37

ED_SUR_307939.Qxd

25/1/13

11:41

Page 38

A-Z of Services Garden Waste Club

Housing Matters

gwc.shbc@biffa.co.uk Phone: 0800 3890724 The Council’s garden rubbish collection scheme costs less than £1 a week to join and is operated through its partner Biffa. To find out more, visit www.greenwasteclub.co.uk

housing@surreyheath.gov.uk Phone: 01276 707127 Including Housing Associations, housing options and allocations, sheltered housing and modernisation of properties

Grants

Jobs

• Community Fund Grant Scheme Phone: 01276 707402 kevin.cantlon@surreyheath.gov.uk • Surrey Heath Arts Council Grants Phone: 01276 23213

Grass Cutting and Grounds Maintenance leisure.services@surreyheath.gov.uk Phone: 01276 707338

Gypsies and Travellers environmental.health@surreyheath.gov.uk Contact Gipsy Liaison Phone: 01276 707100

Halls for Hire leisure.services@surreyheath.gov.uk Phone: 01276 707338 There are a number of halls available for hire within the Borough of Surrey Heath

Health and Safety environmental.health@surreyheath.gov.uk Surrey Heath Borough Council will investigate complaints about Health and Safety on premises in Surrey Heath Phone: 01276 707330

Housing Benefit and Council Tax Benefit See Benefits Section on page 35

38

A-Z of Services www.surreyheath.gov.uk

Internet

See Website Section on page 41

recruitment@surreyheath.gov.uk Phone: 01276 707414 Job vacancies at Surrey Heath Borough Council are listed on the Surreyjobs.info website.

Land Charges landcharges@surreyheath.gov.uk Phone: 01276 707305

Leisure and Recreation Centres leisure.services@surreyheath.gov.uk Phone: 01276 707338 There are two Leisure Centres in Surrey Heath. Each centre offers a number of facilities and activities to suit all.

• Arena Leisure Centre Grand Avenue, Camberley Opening times: Mon to Fri 6am to 11pm; Sat 6.30am to 8pm and Sun 6.30am to 10.30pm.

Phone: 01276 417111 or email enquiries@arenaleisurecentre.co.uk www.arenaleisurecentre.co.uk • Lightwater Leisure Centre Lightwater Country Park, The Avenue, Lightwater Opening hours: Mon to Fri 6.30am to 11pm; Weekends 7am to 11pm Phone: 01276 472662 or email reception@lifestylelightwater.co.uk www.lightwaterleisurecentre.co.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 39

Libraries

• Camberley Library Knoll Road, Camberley GU15 3SY • Frimley Green Library Beech Road, Frimley Green GU16 6LQ • Lightwater Library 83A Guildford Road, Lightwater GU18 5SB • Bagshot Library High Street, Bagshot GU19 5AH

Licensing

licensing@surreyheath.gov.uk Phone: 01276 707322 Surrey Heath Borough Council deals with licensing for businesses (including alcohol sale), taxi licensing, charity collections, public entertainment and animal breeding licences.

Listed Buildings and Trees

• Surrey Heath Archaeological & Heritage Trust Archaeology Centre, 4-10 London Road, Bagshot GU19 5BN • Basingstoke Canal Visitor Centre Mytchett Place Road, Mytchett GU16 6DD Phone: 01252 370073 or email info@basingstoke-canal.co.uk

Music and Performing Arts See Camberley Theatre Section on page 35

Noise environmental.health@surreyheath.gov.uk Phone: 01276 707330

Older People’s Services See Centre for Retired People and Community Services Sections on pages 35 & 36

planning.policy@surreyheath.gov.uk Phone: 01276 707213

Parking

Litter

Parks

Mayoral Matters

leisure.services@surreyheath.gov.uk Phone: 01276 707338 There are many parks and open green spaces in the Borough offering a range of facilities. For more information, visit www.surreyheath.gov.uk/leisure/Parksand RecreationAreas

environmental.health@surreyheath.gov.uk Phone: 01276 707330

sarah.ruddock@surreyheath.gov.uk Phone: 01276 707331

See Car Parks section on page 35

Meals on Wheels

See Community Services section on page 36

Museums

museum@surreyheath.gov.uk • Surrey Heath Museum Knoll Road, Camberley GU15 3HD Phone: 01276 707284

Pest Control environmental.health@surreyheath.gov.uk Phone: 01276 707125

Planning Matters development.control@surreyheath.gov.uk Phone: 01276 707222 For applications, breaches and planning policy

www.surreyheath.gov.uk A-Z of Services

39

ED_SUR_307939.Qxd

25/1/13

11:41

Page 40

A-Z of Services Police

Street Cleaning

Surrey Heath House Knoll Road Camberley Phone: 0845 1252222 In an emergency dial 999 non emergency 101

environmental.health@surreyheath.gov.uk

Surrey County Arts

Public Toilets

surreycountyarts@surreycc.gov.uk Phone:01483 519303 N.West Area Phone:01483 517141 S.West Area Music and dance tuition

environmental.health@surreyheath.gov.uk Phone: 01276 707330

Surrey County Council

Recreation Grounds See Parks Section on page 39

Recycling

contact.centre@surreycc.gov.uk Phone: 03456 009 009 For any enquiry about the County Council and its services

enquiries@surreyheath.gov.uk Phone: 01276 707100

Surrey Heath Arts Council

Roads

Swimming Pools

Surrey County Council is responsible for the maintenance of public roads in the Borough except the M3, which is managed by the Highways Agency.

Phone: 03456 009 009

Tips

Rubbish environmental.health@surreyheath.gov.uk Phone: 01276 707330 Surrey Heath Borough Council, via its appointed contractor Verdant Group plc, collects household refuse from more than 33,000 properties each week.

Safer Surrey Heath Partnership kevin.cantlon@surreyheath.gov.uk www.surreyheath.gov.uk/safersurreyheath

Schools See Education section on page 41

40

Phone: 01276 707330

A-Z of Services www.surreyheath.gov.uk

See Grants Section on page 38

See Leisure Centres Section on page 38

See Civic Amenity Sites Section on page 36

Town Partnerships town.partnerships@surreyheath.gov.uk Town Partnerships Office Phone: 01276 707597 Surrey Heath is twinned with Sucy-enBrie, France and Bietigheim-Bissingen, Germany

Trading Standards trading.standards@surreycc.gov.uk Phone: 01372 371700

Trees Preservation Orders Development.control@surreyheath.gov.uk Phone: 01276 707240

ED_SUR_307939.Qxd

25/1/13

11:41

Page 41

Waste Disposal

Primary Schools

See Civic Amenity Sites section on page 36

• Bisley Church of England Primary School Phone: 01483 473341 • The Grove Primary School Camberley Phone: 01276 22447 • Lakeside Primary School Frimley Phone: 01276 469200 • St Augustine’s Catholic Primary School Frimley Phone: 01276 709099 • Mytchett Primary School Phone: 01252 544009 • St Lawrence Primary School Chobham Phone: 01276 858336 • Holy Trinity Church of England School West End Phone: 01276 858297

Website www.surreyheath.gov.uk

Education – Schools Infant Schools • Bagshot Infant School Phone: 01276 473385 • Prior Heath Infant School Camberley Phone: 01276 25546 • Pine Ridge Infant and Nursery School Camberley Phone: 01276 23207 • Heather Ridge Infant School Camberley Phone: 01276 24918 • Crawley Ridge Infant School Camberley Phone: 01276 27546 • Lorraine School & Nursery Camberley Phone: 01276 65649 • Cross Farm Infant School Frimley Green Phone: 01252 835847 • Sandringham School Frimley Green Phone: 01252 837538 • Lightwater Village School Phone: 01276 473346 • Valley End Church of England Infant School Phone: 01276 858299 • Windlesham Village Infant School Phone: 01276 472212

Junior Schools • Connaught Junior School Bagshot Phone: 01276 472489 • Cordwalles Junior School Camberley Phone: 01276 23298 • Crawley Ridge Junior School Camberley Phone: 01276 61144 • Frimley Church of England Junior School Frimley Green Phone: 01252 835440 • South Camberley Primary and Nursery School Camberley Phone: 01276 63870 • Ravenscote Junior School Frimley Phone: 01276 709007

www.surreyheath.gov.uk A-Z of Services

41

ED_SUR_307939.Qxd

25/1/13

11:41

Page 42

A-Z of Services

42

• Hammond Community Junior School Lightwater Phone: 01276 473972

• Gordon’s School West End Phone: 01276 858084

Secondary Schools

Special Schools

• Collingwood College Camberley Phone: 01276 457600 • Kings International College for Business & The Arts Camberley Phone: 01276 683539 • Tomlinscote School Frimley Phone: 01276 709050

• Carwarden House Community School Camberley Phone: 01276 709080 • Portesbery School Camberley Phone: 01276 63078 • Wishmore Cross School Chobham Phone: 01276 857555

A-Z of Services www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:41

Page 43

Your Councillors Borough Council Offices

Ward councillors are an important link between residents, businesses and the decision-making structures of the Council and can sometimes be called up to conciliate between the two parties.

Councillors can be asked to promote a particular local issue within the Council and asked to arbitrate in neighbourhood disputes. Some councillors hold surgeries for local issues to be raised.

The telephone, address and email address of all councillors are available to the public so that they can be contacted easily.

Surrey Heath Borough Council Surrey Heath House Knoll Road, Camberley Surrey GU15 3HD Switchboard: 01276 707100 This is also a 24 Hour Emergency Line Fax: 01276 707177 enquiries@surreyheath.gov.uk The primary responsibility for all councillors is to promote the interests of and take decisions for Surrey Heath as a whole. However, councillors will usually give particular consideration to representing needs and views of residents and businesses in the ward area for which they were elected. The map below shows how the Borough is broken down by ward.

WINDLESHAM

BAGSHOT

OLD DEAN TOWN ST AELS MICH

To find out who your councillor is please visit www.surreyheath.gov.uk/council/ councillorsrepresentatives or call 01276 707100

CHOBHAM

LIGHTWATER

ULS ST PA

WEST END PARKSIDE

RTHE HEA IDE S

BISLEY

FRIMLEY FRIMLEY GREEN MYTCHETT AND DEEPCUT

www.surreyheath.gov.uk Your Councillors

43

ED_SUR_307939.Qxd

25/1/13

11:42

Page 44

Parish and County Councils Parish Councils Parish Councils make up the third tier of local government below the County and Borough Councils. In Surrey Heath there are four Parish Councils (Bisley, Chobham, West End and Windlesham) and their primary role is to represent the community and undertake local administration which, amongst other things, can include the maintenance and upkeep of bus shelters, cemeteries and sports grounds.

How do I find out more?

You can find out more information on Surrey Heath Parish Councils at www.surreyheath.gov.uk/council/councillorsrepresentatives/parishes or by contacting one of the following parish Council Clerks:

Bisley Tel: 01483 480172 Email: clerk@bisleyparishcouncil.co.uk

West End Tel: 01276 855361 Email: clerk@westendparishcouncil.org.uk

Chobham Tel: 01276 856633 Email: parish@chobham.net

Windlesham Tel: 01276 471675 Email: clerk@windleshampc.gov.uk

Surrey County Council Surrey County Council is responsible for: birth, marriage and death registration; education; fire; highways – including on-street parking, traffic management; street lighting; libraries; social care; trading standards; transport and waste disposal (but not waste collection which is a Surrey Heath Borough Council responsibility).

There are six county divisions in Surrey Heath: Camberley East Camberley West Heatherside & Parkside .

Windlesham Bisley, Chobham & West End Frimley Green & Mytchett

How do I find out more?

You can find out more information on Surrey County Council at www.surreycc.gov.uk or by phoning 03456 009 009.

44

Parish and County Councils www.surreyheath.gov.uk

ED_SUR_307939.Qxd

25/1/13

11:42

Page 45

ED_SUR_307939.Qxd

25/1/13

11:42

Page 46

What is the National Rifle Association?

The National Rifle Association is one of Britain’s oldest National Governing Bodies for sport. Its core role is to support full-bore shooting in the UK, promoting the sport, offering training as well advice to members and also providing facilities at Bisley.

What types of target shooting can I do?

The NRA has many disciplines of shooting available, ranging from target rifle shooting to black powder pistol.

What training is required/ available?

There is full comprehensive training available to those who have never shot before. A more experienced shooter just needs to complete a short assessment and is then able to use the ranges.

How do I join?

Joining the NRA is simple, just contact the membership department on 01483 797777 ext 138 or email membership@nra.org.uk and we’ll talk you through the process.

Did you Did you those w Did you days in

What’s more is if you quote NRASHM we’ll give you 50% off your first year’s membership fee!*

For more information about the NRA visit www.nra.org.uk *50% off only valid in first year of membership.

46

For m Bisley; call: 0 Visit w events

ED_SUR_307939.Qxd

25/1/13

11:42

Page 47

National Rifle Association www.nra.org.uk

Did you know the NRA is based on your doorstep in Bisley, Surrey?

Did you know we welcome everyone from experienced shooters to those wanting to try something new?

Did you know we offer training throughout the year and have open days in May and September where everyone is welcome?

For more information on how you can enjoy shooting at Bisley; call: 01483 797 777 email: info@nra.org.uk Visit www.nra.org.uk to see a full calendar of training and events.

47

ED_SUR_307939.Qxd

25/1/13

11:42

Page 48

county-based means there communicati level.

www.bii.org Tel: 01276 684449 BII is the professional body for the licensed retail sector. As the industry’s leading membership organisation BII reflects the views of 1000s of members across the UK. BII’s mission is to raise standards within the industry, and to help both those currently working within it and also those new coming into the trade, to be professional and to have the skills and knowledge to run successful businesses.

Throughout the last 30 years, BII has seen a massive change in the way it provides support to licensees. Members now face not only the day-to-day challenges of running a business, but also have responsibilities wearing a number of other ‘hats’ – HR manager, marketeer, cleaner, stocktaker, accountant, gardener, medic, chef, IT expert, first aider.. ... .....the list is endless, and the job description has changed beyond recognition to that of 30 years ago.

BII has changed the way it provides business guidance and advice for its members, not only those who have been in the trade for a while but those just entering this industry, through mentoring schemes, business seminars and support that’s best in class.

Not only that, our new

48

Through our provide train are second to reflected in t see running t the UK. Our business compliance p accounts too the ways in w members are professionals We know lice to ensure eve 24/7 to onlin HR contracts

ED_SUR_307939.Qxd

25/1/13

11:42

Page 49

county-based structure of our regions means there will be real grass-roots communication and support at a local level.

helplines and legal advice helps to ensure time is spent effectively and are just a few examples of what we do for our members.

Through our awarding body BIIAB we provide training and qualifications that are second to none, and so very much reflected in the type of person we now see running the most successful pubs in the UK.

BII has around 11,000 individual members, as well as the backing and support of over 50 corporate companies within the hospitality industry. As well as our awarding body (BIIAB), we also have close links with the regulatory authorities, government groups, and are the main organisation responsible for promoting responsible retailing through schemes such as Best Bar None.

Our business support services, compliance packages and downloadable accounts tools are just some examples of the ways in which we ensure our members are the most up-to-date professionals they can, and have to, be.

We know licensees need 8 days a week to ensure everything is done – access 24/7 to online calculators, downloadable HR contracts and employment policies,

In the last couple of years BII has come a long way in areas such as Codes of Practice (the BIIBAS scheme), rent reviews (the BII’s PIRRS scheme) and has diversified its training into e-learning, apprenticeships and new training for licensees and Business Development Managers (BDMs).

49

ED_SUR_307939.Qxd

25/1/13

11:42

Page 50

THREE MARINERS www.thethreemariners.co.uk

OPEN 7 DAYS A WEEK FOR.... * GREAT FOOD * LIVE MUSIC FRIDAY NIGHTS * 5 CASK ALES * QUIZ NIGHT SUNDAYS See our website for full details

FUNCTION ROOM AVAILABLE FOR PARTIES Dog Friendly 50

56 High Street, Bagshot, GU19 5AW Tel: 01276 473 768 3029739

ED_SUR_307939.Qxd

25/1/13

11:42

Page 51

Could home ownership be your next step?

Discover your options HomeBuy! with HomeBuy If you think purchasing a home of your own is out of reach, then think again!

HomeBuy is a government initiative that provides a ‘one-stop-shop’ service to help eligible individuals and families find an affordable route to home ownership, ensuring it meets your needs and the level you can afford.

The initiative provides information on a range of schemes suitable for those who find it difficult to purchase a property on the open market, whilst giving you the flexibility to search for the latest properties in your area via an up-to-date database.

If you aspire to be a home owner, HomeBuy can give you that all important step on to the property ladder.

Register TODAY at www.catalysthomebuy.co.uk or call 0845 601 7729 to find out more information

provided by Catalyst Housing

ED_SUR_307939.Qxd

25/1/13

11:42

Page 52

Alan Greenwood & Sons Funeral Directors & Memorials

Branches at

We are your local Independent Family Funeral Directors We are personally involved in the arrangements of all our Funerals 365 Days a Year These can be made in your own Home or at our Premises Prepaid Funeral Plans & Monumental Masonry Personal 24 Hour Service Our services and charges are hard to beat

5 The Parade, Frimley, Camberley GU16 7HY 14 Guildford Road, Bagshot, Surrey GU19 5JH

Tel: 01276 684650 Tel: 01276 473707

Alan Greenwood & Sons Funeral Directors & Memorials The Funeral Service that Caters for Everyone’s Needs Alan Greenwood & Sons are truly independent family funeral directors who have been serving the Surrey community for many years.

All our staff are fully trained, professional and sensitive, with a genuine compassion for you.Your calls will be taken in person, in complete confidence, 24 hours a day, 365 days a year. Nothing is too much trouble and we pride ourselves on the service we provide, feeling privileged to be chosen to take your loved one on their final journey. Our aim is to carry out your requests with the utmost dignity and attention to detail.

The Greenwood family are here to help.

Please see our website for more information www.alangreenwoodfunerals.com

52

3029740

ED_SUR_307939.Qxd

25/1/13

11:42

Page 53

TAKE THE HASSLE OUT OF GARDENING WITH A GREEN WASTE CLUB SUBSCRIPTION Convenient kerbside collections Reduce your carbon footprint Save on trips to the local tip

N THA LESS

£5

TH MON PER

M DIR ONTH

OPT ECT LY ION D AVA EBIT ILAB LE

12MO H ROLLING CONTRA CT

RECOM M A FRIE END ND

0800 389 0724

www.greenwasteclub.co.uk 3028724

Excavations & Finds

All! n to .30pm e p O -9 pm s 7.00 & Thur it s i e Vs Tu and nce e m Co xperie No e uired! req

If you join, you can help with local digs. Major finds are displayed in the Trust Gallery.

Events & Trips Membership includes social events/lectures/trips/ newsletters and library/gallery access.

Education For All The Centre hosts the Young Archaeologists Club for 9-16 year olds (www.yaccseb.com) and a U3A (University of the Third Age) Archaeology Group which provides talks and practicals (Google: Camberley U3A) 4-10, London Road, Bagshot, Surrey GU19 5HN www.shaht.co.uk • shaht.bagshot@gmail.com • 07870 447810 3029882

53

ED_SUR_307939.Qxd

25/1/13

11:42

Page 54

We handle......... ◆ Residential Sales & Lettings ◆ Commercial Property ◆ Land & New Homes ◆ Independent Financial Services ◆ Free market valuations ◆ More properties always required ◆ Professional and personal service ◆ Over 40 years property experience ◆ We cover all the local surrounding areas

01276 477298 www.howlands-property.co.uk 35 High Street, Bagshot, Surrey, GU19 5AF email - info@howlands-property.co.uk 54

3029820

ED_SUR_307939.Qxd

25/1/13

11:42

Page 55

3028763

Your local Private Hire and Private Group Holidays and Excursions Specialist Door-to-Door British and Continental Holidays Day Excursions throughout the year Theatres, Concerts and Special Events

Telephone 01252 373303 And let us help you!

Trueman’s End, Lynchford Road, Ash Vale GU12 5PQ 3029671

3029674

55

ED_SUR_307939.Qxd

25/1/13

11:42

Page 56

Our fantastic location and team of dedicated staff enable us to offer various activities and parties for people of all ages to enjoy.

WITH…

KAYAKING • BUSH CRAFT WAKEBOARDING • GO-KARTING ARCHERY • WATER SKIING • CLIMBING WALL RAFT BUILDING • HOLIDAY ACTIVITIES The Quays * Coleford Bridge Road Mytchett * Surrey GU16 6DS For more information & booking please contact us on

0845 505 3 404 04 01344 898 330 30

explore@otools.co.uk

www.exploreaec.com

3029730

3029728

Be Amazed...

The Look Out Discovery Centre

A Great Family Day Out, Whatever the Weather!

Hands-on science and nature activities - over 90 exhibits.

• Children’s Adventure Playground • Coffee Shop • 1,000 hectares of Crown Estate Woodland • Gift Shop • Mountain Bike Hire - Seasonal

Open Daily 10am - 5pm n

Hands-On Science Fu The Look Out Discovery Centre Nine Mile Ride, Bracknell, Berkshire RG12 7QW Tel: 01344 354400

www.bracknell-forest.gov.uk/be www.facebook.com/thelookoutdiscovery

56

3029733

3028722

FC_SUR_307939.Qxd

25/1/13

12:01

Page 2

THE ANCIENT RAJ Licensed Restaurant

at Bisley

for the finest Indian & Special Tandoori dishes OPENING HOURS 12 NOON TO 2.30PM (LUNCH) 6PM TILL 11PM (EVENING)

for reservations: (01276) 26042/21503 Fax: 01276 62679

The No.1 stop for all your shooting requirements

Established 1883 The Old Armoury, Bisley Camp, Brookwood, Surrey GU24 0NY Tel: 01483 486 500 Fax: 01483 486 580 www.williamevans.com

9-10 THE PARADE HIGH STREET, FRIMLEY CAMBERLEY, SURREY

Email: info@theancientraj.co.uk Visit our website: www.theancientraj.co.uk

3029672

imagine…

Your business here Outshine the competition!

Showcase your business here.

For details to secure advertising space in the next edition, please contact the publisher.

Burrows Communications Ltd 020 8773 3000 clientservices@burrows.co.uk

•

3028762