Customer Care

Our Ethos.

At Sherborne we pride ourselves in giving our clients the best support available. To meet this everdemanding need, we employ professional staff to give advice, to control individual requirements and to supervise all work to a very high standard.

Client satisfaction is a commitment taken very seriously by all our staff and is the foundation that our business is built upon. We take time to understand your needs and offer professional, effective advice.

We will do our utmost to keep to the schedules and deadlines that have been agreed with you and will communicate with you throughout the process. We will be considerate of your daily routines while work takes place.

We will work safely and ensure we keep all areas clean. Above all, it means keeping to the standards of practice and client care that our reputation has been built upon over the last 4 decades.

Project Management.

Our Operations Director and his superb team oversee all Sherborne projects. They will ensure all work is carried out to the highest possible standard.

All our projects are professionally surveyed and information is made available to our installation department after you have agreed your requirements with our sales team.

On completion of work we will make sure that your home is left clean and tidy, every product that we have installed will be thoroughly cleaned and we will demonstrate how to use and look after them, we will ensure you are happy and that your requirements and expectations have been met.

Documents including guarantees, certification and product care guides will be sent to you electronically upon completion of your project.

A very slick and professional experience from start to finish. Plenty of choice In Showroom together with helpful advice and explanations. Series of detailed emails explaining procedure and stages of progress plus invoicing and payments to make. The new door is of high quality, delivered when expected and fitted by a courteous and professional team. We will definitely use Sherborne again in the future.” - Susan

‘‘

From the first telephone call we had great service. It was great to have someone come to the house and go through all the options. Once that was done we made our decision on what we wanted we went to the showroom and confirmed the details. Next someone came to the house and took all the measurements and confirmed what we wanted. The fitters arrived and put everything in place and fitted the door and surround then gave everything a good clean. The office staff were also very helpful. Thank you.” - Mr

& Mrs Bowsher

Awards & Accreditations

Awards

• Winners of the Installers Awards 2023

• Winners of the Installers Awards 2022

• Nominated Finalists of the G21 Award

• Winners of the Installers Awards 2020

• Winners in 2017 FIT Show Master Fitter Door Challenge

• Winner G16 Award - UK Conservatory Installer of the Year

• Winner G11 Award - UK Conservatory Installer of the Year

• W inner of an IWA award for having achieved 100% Customer Care Rating

• W inner of 2 Awards at Glassex 2008 for Excellence in Conservatory Design and Installation

• W inner G08 Award - UK Conservatory Installer of the Year

Accreditation

Sherborne has always sought to provide the very highest standards of product and service. We are accredited to those organisations within our industry that we believe provide worthwhile assurances to our clients.

We passionately believe that seeing some of our previous projects and meeting existing clients will help give you peace of mind when asking us to undertake the installation of doors and windows in your home. If this is of interest to you, please let us know and we will be happy to organise a visit.

• Bluesky Certified Installer

• Assure Certified Installer

• Insurance Backed Guarantee available through our membership of the IWA

• Sherborne Guarantee

This company was a pleasure to deal with. Everything was dealt with promptly and efficiently. The men who installed the windows were polite and tidy. They even managed to save 3 of the old windows for me, with only minor damage. I’m delighted with the result and have received several compliments on how smart the house now looks. Highly recommended.” -

Mrs Headley

Windows by Sherborne

When it comes to choosing the most suitable windows for your property, there are many things to consider. We understand that being able to see different product styles and materials in person can help when making that decision.

At our Showrooms we have on display a wide range of windows and will be happy to discuss the features and benefits of each. Every window offers excellent levels of security and weathering properties to keep your home safe and warm.

Flush Casement Windows

Flush windows are a popular choice for many homeowners and closely replicate a traditional timber window in appearance. The window sashes sit flush with the outer frame, resulting in a contemporary window, making it perfect for replacing existing timber windows.

Thanks to their traditional appearance, flush casement windows are often used in period or heritage homes. However, this window style also makes a perfect addition to modern homes with its classic and understated appearance that adds minimalist style.

We offer flush windows in a choice of Timber, Aluminium or uPVC, in a wide range of colour options. Every window has multi-point locking and you can choose from a selection of handle designs and finishes to create your perfect window.

Stormproof Casement

Windows

Stormproof casement windows have been installed in homes throughout the UK for many years, where the opening sash features a ‘lip’ which stands proud of the frame, creating a picture frame effect.

This style of window was traditionally considered to provide better weather protection in areas of harsh wind and rain, which is where the name Stormproof will have derived from. These days, every window we install offers the same excellent weatherproofing to keep your home warm and dry, so you can decide which window you prefer by considering which design is the most suitable for your home.