Work: Communication Compliance – What’s Coming Next? AI-Powered Surveillance
Introduction This time of year, everyone muses on what they experienced last year and what trends they think are on deck this year. It’s a good exercise; that’s why people do it. Self-reflection is an important aspect of learning and growth. what was gleaned from the major initiatives around communication compliance. In November, Microsoft unveiled a comprehensive series of communication compliance policies – builtin – to help users detect, monitor, and then act upon instances of non-compliance.
New Regulations & Obligations For Better Management The National Futures Association offered guidelines on how to navigate the pandemic-era hybrid workforce. FINRA, MiFID II, and GDPR all released updated regulations and expanded obligations regarding how to record review, and archive communications between banks and their customers.
Impact Of E-comms Apps Brokers now using at least four E-Comms apps, like WhatsApp, Instagram DM, WeChat, and others, there’s a need for consolidating them. If that could be achieved, compliance officers would have a single source of truth to record, review, and react to. Although it was all the way back in 2019 when then Facebook’s (now Meta’s) CEO, Mark Zuckerberg, announced that the social media giant was planning to integrate WhatsApp, Instagram, and Messenger into a single E-Comms platform
Regulatory business intelligence gets smarter AI-Powered Sureveillance Artificial Intelligence (AI) appears to be the saving tech for just about every industry and everything that ails it. AI is the harbinger that makes regulatory business intelligence possible and enables it to get smarter (machine learning) over time.
Conclusion Wrapping up, there’s a lot that we learned at Shield from 2021. We’re headed into 2022 better informed, better-funded with our recent $15 million Series A round, and we’re poised for growth. If I were to think of one 2025 prediction (or even further) is that we will need to get our heads around the Metaverse.
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