eBook for suppliers
ShipServ Solutions for Suppliers
The leading e-Procurement platform in the marine industry
Global Offices
2
London
Manila
Copenhagen
Singapore
Athens
New Jersey
Hong Kong
Florida
Over
260
Shipping Companies
Over
73k Suppliers
$
4 bn
10k
Vessels Represented
current annual value of trade
ShipServ Pages Includes world’s largest manufacturers, distributors, ship chandlers and service providers.
4.2m Searches
101 Countries
3
260 shipowners and shipmanagers representing... USA
Eaglestar Shipmanagement (L) Pte Ltd
Malaysia
Keppel Batangas Shipyard
Philippines
American Roll-on Roll-off Carrier, LLC (ARC) USA
Eaglestar Shipmanagement (S) Pte Ltd
Singapore
Keppel Shipyard Ltd - Benoi Yard
Singapore
American Steamship Company (ASC)
USA
Eidesvik AS
Norway
Keppel Shipyard Ltd. - Gul Yard
Singapore
Anglo-Eastern Shipmanagement Ltd.
Hong Kong
Epic Ship Management Pte. Ltd.
Singapore
Keppel Shipyard Ltd. - Tuas Yard
Singapore
APL Maritime Ltd
USA
Expedo Ship Management (Canada) Ltd.
Canada
Keppel Subic Shipyard
Philippines
Atlantic Towing
Canada
Fairmont Shipping (Canada) Ltd
Canada
Klaveness Ship Management AS
Norway
Berge Bulk Maritime Pte Ltd
Singapore
Fareast Shipmanagement Hong Kong Ltd
Hong Kong
Latsco Marine Management Inc.
USA
Boa Management AS
Norway
Finaval S.p.A. Di Navigazione
Italy
Liberty Maritime Corporation
Greece
Brunei Gas Carriers Sendirian Berhad
Brunei
Finnlines
Finland
Maersk Drilling
Denmark
Carnival Australia
Australia
Gaslog LNG Services Ltd.
Greece
Maersk Line
Denmark
Carnival UK
USA/UK
GAZOCEAN
France
Maersk Line Ltd.
USA
Chellaram Shipping (Hong Kong) Ltd.
Hong Kong
Genting Cruise Line Ship Management Sdn.Bhd
Malaysia
Maersk Supply Service
Denmark
Chevron Shipping Company LLC
USA
Golar Management Oslo AS
Norway
Maersk Tankers
Denmark
CMA CGM
France
Great Lakes Dredge and Dock Company
USA
Magsaysay MOL Ship Management, Inc.
Philippines
Columbia Cruise Services Ltd.
Cyprus
Green Reefers
Norway
Magsaysay Shipmanagement Inc.
Philippines
Columbia Shipmanagement Ltd
Cyprus/Germany
Grieg Star
Norway
Matson Navigation Company Inc.
USA
CPO Containerschiffreederei
Germany
Grimaldi Group
Italy
Misuga Kaiun (Hong Kong) Ltd.
Hong Kong
Crowley Maritime Corporation
USA
Guardian Ship Management
USA
MMS Co. Ltd.
Japan
Crystal Cruises
USA
Hoegh LNG Fleet Management AS
Norway
MOL Ship Management (Singapore) Pte. Ltd.
Singapore
D/S Norden A/S
Denmark
Holland America Line
USA
MSC Mediterranean Shipping Company S.R.L.
Italy
DOF ASA
Norway
Hornbeck Offshore Services
USA
MSC Ship Management Ltd. (Cyprus)
Cyprus
Eagle Ship Management LLC
USA
John Samonas & Sons Ltd.
UK
Navigator Gas Shipmanagement Ltd
UK/Poland
Alaska Tanker Company
4
...10,000 vessels currently trading on ShipServ Neom Maritime (Singapore) Pte. Ltd.
Singapore
Scorpio Ship Management
Monaco
TOTE Maritime Puerto Rico, LLC
USA
New Shipping Kaisha, Ltd.
Japan/Korea
Seabourn Cruise Line Ltd.
USA
TOTE Services
USA
NiMiC Ship Management Co. Ltd.
Taiwan
SEACOR Ocean Transport
USA
Trans-Mar-supply
Germany
Norbulk Shipping UK Ltd.
UK
SeaSpan Ship Management Ltd.
Canada
Transpetrol TM AS
Norway
Norwegian Cruise Line
USA
Seatrans AS
Norway
UASC
Dubai
NSB Niederelbe Schiffahrtsgesellschaft GmbH
Germany
Shell International Trading & Shipping Company Ltd
UK
Utkilen AS
Norway
NYK LNG Shipmanagement (UK) Ltd.
UK
Siem Offshore AS
Norway
Vroon Ship Management
The Netherlands
NYK LNG Shipmanagement Ltd.
Japan
SIEM Ship Management
Poland
Wallenius Marine AB
Sweden
NYK Shipmanagement Pte Ltd
Singapore
SMT Shipping (Cyprus) Ltd.
Cyprus
Wan Hai Lines Ltd.
Taiwan
Oceania Cruises Inc.
USA
Socatra
France
Wave Management Co. (Fuyoh Shipping Co.)
Japan
Orion Reederei GmbH & Co. KG
Germany
South Trade Shipmanagement
Chile
WellTech Marine Pte Ltd.
Singapore
OSG America
USA
Sunship/Lauterjung
Germany
Westfal-Larsen Management AS
Norway
OSM Ship Management AS
Norway
Synergy Maritime Pte Ltd.
India
Wilhelmsen Ship Management
Norway
Paradise Cruise Line Operator Ltd.
USA
Tai Chong Cheang Steamship Co. (S) Pte. Ltd.
Singapore
Wilson ASA
Norway
Paradise Navigation SA
Greece
Tamar Ship Management Ltd.
Hong Kong
Windstar Cruises
USA
Patriot Contract Services, LLC
USA
Tankerska plovidba d.d.
Croatia
Yuantong Marine Service Co., Ltd
Hong Kong
Phil-Bright Ocean Ship Management, Inc. (POSM) Philippines
Teekay Shipping Ltd.
Canada
Princess Cruises
USA
The Interlake Steamship Company
USA
Rederiet Stenersen AS
Norway
The Pasha Group
USA
Reederei F. Laeisz GmbH
Germany
The World
USA
Regent Seven Seas Cruises
USA
Thome Ship Management Pte. Ltd.
Singapore
RK8 Offshore Shipmanagement Pte. Ltd.
Singapore
TOTE Maritime Alaska
USA
5
Integrated suppliers Suppliers who have integrated their ERP/Sales system with ShipServ for faster transactions and greater efficiency
6
Alfa Laval
Denmark
Nautisk Forlag, Norge
Norway
Alfa Laval Tumba
Sweden
Nautisk Forlag
Singapore
ATLAS Incinerators
Denmark
NEKO Ship Supply BV
Netherlands
Bollfilter Nordic
Denmark
Nippon Diesel Service GmbH
Germany
Bosung
South Korea
NYKT Marine Co. Ltd
Japan
CAIM S.C.R.L.
Italy
Rolls Royce
UK
Callenberg
Sweden
Scandia Gear B.V.
Netherlands
Drew Marine
USA
Seaway Marine
Netherlands
East Wind Gmbh
Germany
Seven Seas
Norway
Fastenal
USA
Ship Supply International
USA
Francois Marine Services Pte Ltd
Singapore
Ship Supply of Florida Inc
USA
Fuji Trading Pte Ltd
Singapore
Sinwa (Singapore) Pte Ltd/Windsor
Singapore
Fuji Trading Co., Ltd (Kobe)
Japan
Skandiaverken
Spain
Global Navigation Solutions
Germany
Sperre Industri AS
Norway
HMS Far East Pte Ltd
Singapore
W&O Supply
USA
Imatech
Netherlands
W.W. Grainger Inc.
USA
ISS Machinery Services
Japan
Wartsila
Finland
IST
Netherlands
Wartsila Water Systems Ltd
UK
Klevenberg Shipping Centre B.V.
Netherlands
Wrist
Singapore
Kloska
Germany
Lagaay
Netherlands
Loipart AB
Sweden
Maas
Netherlands
MacGregor Hatlapa GmbH & Co KG
Germany
MAN Energy Solutions, MAN PrimeServ
Germany
Marine Technic
Denmark
Middle East Fuji
UAE
Nautisk Forlag
Hong Kong
How do we help suppliers? ShipServ helps suppliers to the industry in 3 ways:
Maximise Exposure
Transaction Efficiency
Brand Management
Maximise your brand and company exposure
Manage orders and quote quicker
Control and manage your brand and distributors
Measurement & analysis 7
Maximise Exposure Since joining ShipServ we have gained 7 new clients in 18 months. It has helped our company to be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier. Valeria Assandri Machinery & Replacement Parts S.r.l
8
Premium Profile on ShipServ Pages ShipServ Pages is the largest online sourcing directory for purchasers Features over 73,000 maritime suppliers It’s FREE for buyers to search
4.2 million searches per year
Profile Complete Score feature which assists you in improving your profile for greater visibility in front of purchasers
9
Basic v Premium Typical basic listing
Get 6x more profile views with a Premium Profile
10
Typical Premium Profile
Upload up to 65,000 line items with product number, description, optional images and product specification sheets By uploading your catalogue, your profile will be returned more often in search results for a wider range of keywords
Achieve a high profile complete score
Buyers can search your catalogue
Add company details and logo
List up to 60 ports served
Upload company or product video Add a full company profile
Unlimited search categories
Add manufacturer verifications
Upload datasheets, line cards and other key documents
11
Premium Profile with Spotlight Members have the choice between 1st, 2nd or 3rd spotlight
A Premium profile with ‘spotlight listing’ GUARANTEES you top position in search results where you can target: Ports Categories Brand
12
We recently signed up with ShipServ for the spotlight listing with a targeted banner. This has enhanced the visibility of Gulf Turbo services & products in the Middle East & other countries.
Easwaran Lyer - MD Gulf Turbo
Advertising on ShipServ Pages There are no casual browsers on
With a TARGETED ADVERT you can target specific categories, countries or even ports and appear against the specific searches relating to what your company sells
ShipServ Pages, which means you get your company in front of real purchasers looking to buy real products, at the right time.
Appear at the top with a HIGHLIGHT BANNER above search results, an ideal place to be when purchasers are actively searching
With a GENERAL BANNER you appear randomly on the righthand side of all search results and supplier profile pages. A cost effective way to get started with advertising
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Basic listing vs Premium Profile BASIC Appear in search results for 3 brands & categories Company contact details Appear in ALL relevant search results - brand & categories Appear in search for 60 ports Priority ranking on search results Full company description Display company logo Upload catalogues Upload datasheets, line cards, videos and other key documents
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PREMIUM
ShipServ Onboard
Now with IMPA Marine Stores Guide
Comprehensive digital supplier catalogue and ordering guide distributed to thousands of vessels every year Used by 50,000 crew on board ship Crew on board use ShipServ Onboard to specify the required item, document this into a formal requisition, find relevant suppliers/manufactures and then send that requisition ashore. 12,000 copies are produced annually. Copies are distributed to Masters/Captains and Chief Engineers
15
ShipServ Onboard - search
Buyers can search for products or suppliers, and with location Every item in your digital catalogue is searchable
Buyers can search your entire catalogue or view specific part number catalogue entry, including images and detail
Once an item has been found, buyers can add it to a REQ and send
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Targeted banner adverts boost your exposure as you appear in relevant search results
Your digital profile at sea
Add categories and brands
Your advert and specification sheets can be easily accessed and enlarged with a simple click
Add in ports served and certifications
Full company description
17
Advertising on ShipServ Onboard
Your advert and specification sheets can be easily accessed and enlarged with a simple click
A targeted banner with category/ country combination will guarantee you prominent view in specific searches
18
Benefits of ShipServ Onboard Distributed every year to Masters/Captains, Chief Engineers and other personnel on ship Allows you to influence at the requisition stage Chances of winning an order are significantly increased if your product/ part number is specified in the requisition/RFQ Easy searching for buyers Buyers can search/view your entire catalogue You can advertise your products, targeting categories, ports, keywords and brands In addition to your general profile information, your advert, catalogue and related spec sheets are shown 19
Improve quoting efficiency
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Turbo Solutions based in Singapore has been using ShipServ for over 3 years. We are very pleased to use ShipServ as it simplifies the work process with clients. K M Pillai - Managing Director Turbo Solutions
21
What is SmartSupplier? Advanced Outlook-style order management tool allowing you to: manage RFQs, quotations, POs, confirmations and e-Invoices prioritise and manage your transactions more efficiently to quote quicker
A superior alternative to StartSupplier and the perfect step for existing StartSuppliers who are receiving a consistent number of transactions through ShipServ
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72% of SmartSupplier users recommend or strongly recommend this advanced order management tool which assists you in quoting quicker and more efficiently.
One Login Multiple logins not required when a new RFQ is received Program remains on in the background on your PC Transactions all in one place; easy access to one dedicated inbox for all your RFQs, quotes, POs etc
See ALL transactions in one place – improving prioritisation and quote turn around time
All RFQs on 1 screen; easy to switch from one RFQ to another so you can quickly prioritise
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Find, sort filter & group Everything is archived in to folders so you can easily retrieve previous quotes, POs, and POCs.
Easy navigation
Find, sort, filter, group – hide or show certain documents based on the status of a document or by buyer etc
Multi-select function
To save time you can multi-select RFQs for decline or print
24
Sort, filter, group by status, buyer etc
Multi-select for bulk decline or print
25
Rules & notifications You can set up rules to save time, such as:
when a new document arrives
hide replaced documents automatically delete certain documents after a certain period
26
You can set up notifications and rules here
Multiple users Assign RFQ owner
Members using SmartSupplier can set up multiple users on their account at no additional cost. If all the members of your team have unique logins then you can use the “Assign Owner� feature to a certain team member. This information then appears in SmartSupplier to all users, making it clear who is working the RFQ.
Allow multiple users to work on quotes and save quotes for approval
27
Export RFQ Feature This is consistently voted one of the most useful features and is not available in StartSupplier.
Why? You can export line items to Excel from RFQs so you can then put them into your own sales system to get prices and check availability.
Re-import completed Excel back into SmartSupplier.
28
Export RFQ line items to Excel or to PDF
29
RFQ status Don’t waste time on lost RFQs
Closed/lost feature An RFQ can be sent to multiple suppliers, so this feature is ideal in saving valuable time. If an order for an enquiry is placed with one of ShipServ’s enabled suppliers, SmartSupplier will indicate whether that RFQ has been awarded to an alternative company.
30
Closed/lost RFQ feature – removing quoting/chasing time & understand which customers go elsewhere
31
Simplify the quoting process Catalogue upload & price quote matching
Simplify the process even further You can upload your catalogue pricing so that when a request is made the RFQ is automatically priced by ShipServ’s price matching tool.
32
Previous quote prices and details (for example, if you won or lost at that price)
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Contact, Supplier Insight Report and Edit profile links Contacts Folder
Supplier Insight Report
As a SmartSupplier user you also benefit from having access to a list of the current ShipServ buyers, their contacts and email addresses, all updated periodically.
Access this online dashboard directly through SmartSupplier, which gives an overview of all your sales and marketing activity on ShipServ. This includes the number of RFQs, POs, your speed of quoting and price competitiveness against other suppliers and much more.
Change your profile online Access and edit your online profile on ShipServ Pages.
34
Access the contact details of buyers, the Supplier Insight Report and edit profile tool
35
StartSupplier vs SmartSupplier See all the additional benefits and features you get as a SmartSupplier user
36
STARTSUPPLIER
SMARTSUPPLIER
Receive RFQs and POs from marine buyers New RFQ and PO notification Login once and send/receive still functions in the background All transactions in one place Outlook-style order management (search, sort, filter group) Lost RFQ notification when quote is won by another supplier Copy/paste, import/export to/from Excel Add and send attachments Set-up RFQ auto-declines by buyer, country and /or port Simultaneously manage/process RFQs with single or multiple line items Unlimited license – have multiple users on different computers Assign transactions and share drafts for approval Easy access to prioritised accounts based on sales order document status Multi select RFQs for bulk decline and print Specify quality of products Set up RFQ acknowledgements to buyers PO variance checker - check changes in a quote Update Pages profile and upload catalogue Access to updated contact information of TradeNet buyers Forward RFQs to sub-suppliers/contractors
37
Manage & control brand 38
Brand Zone Brand Zone: Provides a single location where purchasers can find you and your branches
Gets your suppliers at the top of search results when purchasers are looking for your brands
Brand Zone only contains your suppliers not competitors
100% customisable
39
Brand Verification Verified by manufacturer
Brand Verification This feature allows you to take control of your brand
40
It allows you to approve or reject claims of authorisation
Authorised suppliers get ranked higher in search results – increasing visibility of your brand
Increases overall quality and reduces risk of pirated products
Not yet verified
Analyse your performance & investment Your Supplier Insight Report Is a vital tool for ensuring that your marketing spend is 100% measurable Delivers insight into your trading activity on ShipServ including profile views, contact views, RFQs received, POs and much more Members get significantly more actionable information including data on your quote rate, win rate, speed of quoting and price competitiveness against other suppliers on those specific quotes
Measure your marketing investment in ShipServ Why? Key metrics indicate how: you are trading on ShipServ your online profile is performing – you can see how your profile views increase as you improve your profile and trade more on ShipServ any banner advertising you have invested in is performing
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The proportion of RFQs you have quoted on. Opportunity to quote more
The proportion of quotes you have won
These are DIRECT POs where you weren’t in competition with other suppliers
COMPETITIVE POs are where you have been in competition with other suppliers
Number of times your company banner appeared in a search results on ShipServ Pages
This is the actual value of the quotes you have lost to other suppliers The number of ‘potential active buyers’ who have browsed your profile
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The actual value of the RFQs you’ve chosen NOT to quote on
Win rates, quote & price sensitivity
This data shows how sensitive your quotes were to TIME, and how well you performed
Information on your customers and their total order value over two periods. More information is available on another tab
Make use of all the data and benchmarks available to you as a Member in the second half of the Supplier Insight Report.
Why?
Quote rate: Is your team quoting on everything they should?
Win rate: If lower than you expect, this might indicate issue with pricing and speed of quoting
Quote speed: See your quote speed, and see it benchmarked against the other suppliers who are quoting your RFQs
Price and quote sensitivity: How often are you the cheapest and quickest in a competitive quote?
How price sensitive is your market? How did you perform against your competitors?
Your average time to quote vs competitors and your win/lose ratio with different quote times
43
Contact us Founded in 1999, ShipServ is the leading e-Procurement platform for the marine industry. ShipServ’s current annual value of trade is US$4bn from over 260 buying companies, managing 10,000 vessels and trading with over 73,000 suppliers in over 100 countries around the world.
Go to the website to see more information:
www.shipserv.com Or via email:
marketing@shipserv.com