How to be a good BPO emplyee

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How to be a good BPO employee

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BPO, or the Business Process Outsourcing the ever rising sector of employment for last 2 decades in South East Asia, especially in developing Twitter countries like China, India, and Philippines is becoming a revolving door for the job hunters. It is said that the sector has a nick name revolving door because more it is in taking people every month more it is losing people. The reason behind the scenario is many employees, cannot meet the demand of skill required for the sector andGoogle many others plus enriched with their several professional skills , cannot absorb the environmental demands. There exists a surrounding misunderstanding among the job hunters regarding the work culture in BPO sector.

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Let us discuss regarding the common factors of work culture in BPO voice process , BPO non-voice process, BPO off-shore , or on-shore process and other associated faculties of the sector. It would obviously reduce the number of drop-ins and drop-outs simultaneously if both the employers and employees could look after these factors with an improving concentration. It would also make several individual developments in professional career for those who are willing to gain a successful career in BPO .

1. Skill Technical Skill An ideal BPO worker should be well groomed with the technical skill parameters of requirement. The sector does not demand a huge degree or conventional education parameter like other sectors. The core IT units want some specific qualifications on Computer Science but the average sector only expects one need to be well conversant and a good command over basic computer skills (preferable MS-Office & Internet).

Communication Skill That has to be enough adequate when you are working in a team, appearing on internal meets and also when communicating foreign clients. Enormous temperament and cool brain is expected in every minute of time, every time you talk, every time you chat or write. A minimum flaw could lead a major penalty or drawback to the organization.

Ability to adopt, learn & produce quickly One has to be a good learner. The sector demands you would adopt things very quickly, theoretical and practical, both environmental and subjective. You have to learn the project’s theme very quickly so that you could start producing good numbers from the very beginning. Never escape a self-development program or training schedule organized by your employer.

Ability to improvisation The project changes along with some other versatile factors. It is not a stationery thing that your Team leader or project manager will stick up into a single project for ever and with that single expertise you will continue to work on. You have to have a good improvisation power to switch over to newly assigned project and show the similar or even better expertise.

2.Life Style Ability to work in different shifts The ideal character for BPO employee is that he has to be open for all the shifts to work. BPO works are based on different International time zones like 4 time Zonesfrom Australia, 4 time zones from US & Canada, 4 time Zones from UK and Europe. Client from his time zone would require services on his prescribed time and if you are assigned to his service you have to attend regularly on the same time may be that a very early morning or whole night or ending up at midnight.

Ability to work for extra hours You need to stretch till your day’s bpo assignment is not over. Sometimes, according to some extra requirement, you have to work for some extra hours. The shift may linger even for a good long time but to maintain your service quality you have to keep your full dedication to work and activity continued till the end.

Physical fitness This includes your food habit, drinks habit, addictions, personal hazards, time you keep for exercise, sports or personal activities.

The fitness is required for long duration stressful workload everyday and that way you have to plan everything as I mentioned before. What to eat, drink, enjoy, when and how much. Also, if you think this is a fact that addiction, over stress, continuous seating lead to many physical problems.

Mental fitness The same as it goes before. The stressful schedule, the challenging daily operations, and the target of sales - everything leads to mental disturbances, behavioral and characteristic changes. To avoid stress, a person gets more addicted to alcohol, tobacco and other abuses, uncertain relationship, family avoiding and gets involved into different activities not supported by society.

Hangouts A weekend party with partner, disco or drinks party, much cash flow and much enjoying consumerism, show-off activities, cyber-world and like – these are the practical example how BPO employees enjoy their leisure. You have to well off to your balance especially from the association and addiction for own improvement. Making money from a sector does not mean bring hazards to you.

Let us discuss regarding the common factors of work culture in BPO voice process , BPO non-voice process, BPO off-shore , or on-shore process and other associated faculties of the sector. It would obviously reduce the number of drop-ins and drop-outs simultaneously if both the employers and employees could look after these factors with an improving concentration. It would also make several individual developments in professional career for those who are willing to gain a successful career in BPO .

An ideal BPO worker must be: 1. Disciplined to a. maintain his office regulations, b. maintain his project regulations c. not complaining to every pros and cones, d. maintain hierarchy, 2. Focused to a.the interim of his project b. liable to the company c. dependable to project manager d. Get appreciation from client.

3. Performing with a. best of his quality b. calculating time c. increasing skill.

4. Regular to a. his work, b. not making excuses being absent. (remember BPO does not offer numerous leaves and festive holidays like other sectors) & 5. Should be an Ideal Team man a. within his team and the extended team. b. co-operative to colleagues, c. attentive to seniors and d. helpful to juniors.

Business Process Outsourcing Companies offer high perks, high incentives and so many other benefits against minimum qualification criteria . At a very tender age people gets into this sector, earns good money and that creates a sure over confidence to individuals. People suffer from attitude problem. Be aware of that and try to avoid possible measures.

In some cases, people tried in many sectors, gets tired of his efforts with failure and joins BPO as the last resort. They sometime face an absorption problem. They carry a fake conception about the sector that there is no education, knowledge or skill required to work in BPO .

Actually they cannot continue with the sector demands with respect and gets themselves isolated.

On a fair view, I tried to discuss many obvious characteristics of BPO sector and its employees relevant to my experience. Hope, this article will bring some good effect to my colleagues throughout the World considering entire BPO sector as my extended family.

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