BRIDGING THE GAP BETWEEN KNOWING AND DOING

After Covid there is a need of sharpening of communication skills

SHOP-SA, in partnership with The Mindspa Institute, is offering some soft skills training courses. The Mindspa Institute is a soft skills training company and will be offering training in two formats, i.e. online or with a facilitator at your office training facility (or other suitable venue). Although the number of delegates is not a serious challenge in the online space, we think that a minimum of five delegates per course will make the learning experience much better.

The two-day courses listed below are available to readers of SHOP-SA at R3999 per delegate (excluding venue hire, refreshments and projector) and can be booked with SHOP-SA or directly with The Mindspa Institute (Johannesburg Office 010 110 0227 and quote SHOP-SA as booking code).

We will start off by offering three courses:

1. Customer Intelligence 2. Professional Voice and Telephone

Etiquette 3. Successful Sales

Customer Intelligence

Customer Service is not a department, but an attitude. It is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations.

The Customer Intelligence training course equips you with the tools and skills to enhance your own Emotional Intelligence (as well as that of your team members), improve your inter-personal skills, communication skills and it enables you to deal with conflict in an effective manner.

It will equip you with tools to manage yourself and your team in an emotionally intelligent manner. The course will also focus on internal customer care and getting your organisation and team to work together.

Topics that will be covered in this course:

� Customer intelligence � The importance of communication in customer service � Transactional analysis � The importance of customer service � Internal customer carer � Modern telephone management

Additional Information:

Course Duration: 2 Days Presented: In-house or online

Includes:

� Comprehensive manual � Framed certificate of attendance � Notepad & Pen

Professional telephone and voice etiquette

“There is no accomplishment so easy to acquire as politeness, and none more profitable.” George Bernard Shaw

The Professional Telephone Etiquette and Voice Etiquette training course focuses on modern telephone management skills and effective communication skills. One of the basics in a business is learning professional business telephone and voice etiquette because the telephone is part of everyday work and is often the first and only point of contact with some customers.

The course will address the following:

� Unpacking Telephone Etiquette � Modern Telephone Management Skills � Effective Communication Skills � A South African Case Study � References and Recommended Further

Reading

Additional Information:

Course Duration: 2 Days Presented: In-house or online

Includes:

� Comprehensive manual � Framed certificate of attendance � Notepad & Pen � Successful Sales (2 Days)

"Sales are contingent upon the attitude of the salesman, not the attitude of the prospect." - William Clement Stone

Mindspa Company’s sales training course delivers practical, ready-to-use selling techniques to generate better results for you and your organisation. During this program you will uncover ways to increase your numbers by using both fundamental and advanced selling techniques. Participants are encouraged to actively participate in the skills development sessions, as the human mind is programmed to learn better through “doing”.

The course will address frequently asked questions such as:

� How do I build a personal brand to improve sales? � How to compile a sales action plan? � How can I better understand people in order to sell? � How can I develop powerful sales presentations? � How do I do prospect and appointment setting?

Who should attend?

� Sales Executives � Sales Consultants � Account Managers � Business Development Managers � Sales Managers

Training Outline

� Understanding yourself, your colleagues and your clients � Characteristics of superior sales people � Tips on attaining the characteristics of superior sales representative � Understanding buying behaviour

Interpersonal Communication Skills

� Building Trust � Prospecting and Appointment Setting � Creating Perfect Sales Presentations � Features, Advantages and Benefits � Selling – An Art Or A Science? � Overcoming Objections � Negotiating for Results � Closing the Sale � Building Your Personal Brand & Action

Plan

Additional Information:

Course Duration: 2 Days Presented: In-house and online

Includes:

� Comprehensive manual � Framed certificate of attendance � Notepad & Pen

There are no dates set for the courses as The Mindspa Institute will present these courses on demand. They do offer a whole range of courses and you can view their full portfolio by visiting the website of The Mindspa Institute. Let us up skill and become better than we were before! �