How can we bridge the gap between the citizens and the local police? Project Plus ~ Police and Us
A Project by Shreya Chakravarty
In collaboration with Akshan Ish
PGDPD Graphic Design
PGDPD Graphic Design
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Project Plus ~ Police and Us
Image courtesy: Mathias Rodriguez
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Project Plus looks at the imbalanced relationship between the Indian Police and the local citizens. It aims to be able to understand both sides of the story and bring about possibilities that might make this relationship better.
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Project Plus ~ Police and Us
A Studio Three Project Documentation Typset in Vevey and PT Sans Written by Shreya Chakravarty & Akshan Ish Images by Shreya Chakravarty, Akshan Ish and Rupesh Vyas Printed on 170gsm matt Cover on 300 gsm matt Printed at Chaap Digital Print Studio, Ahmedabad
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Project Plus ~ Police and Us A Project by Shreya Chakravarty PGDPD Graphic Design In collaboration with Akshan Ish PGDPD Graphic Design Mentored By Rupesh Vyas
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seattle, USa
Ahmedabad, India hyderabad, INDIA
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New Delhi, India bangalore, INDIA singapore
Project plus is an effort of work, research and collaborations in more than just one location. Look out for this map at various stages for the details.
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Image
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CONTENTS Page No.
Page No.
Page No.
Page No.
Part 1
Part 2
Part 3
Part 4
Process
Design Expo’ 13
Conclusion
Phase 1: Preparing for the Expo
Way Forward
10
Background
Microsoft Design Expo Decoding The Brief What’s Bothering Us
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Phase 1: Research Phase 2: Collating Insights &Building Solutions Phase 3: Reviewing Solutions
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Phase 2: Redmond, Seattle
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Experiences and Learning Acknowledgements Bibliography, Webliography and References
Phase 4: PoliCiti
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1. background
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Microsoft Design Expo Decoding The Brief What’s Bothering Us
Microsoft Design Expo The Design Expo is an annual event organised by Microsoft as part of the Faculty Summit. The Expo showcases exceptional design processes and ideas from schools all over the world. The Expo requires an interdisciplinary approach that considers people’s real needs and responds with a user experience prototype coupled with a narrative to explain their thinking.
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Project plus// work+ collaboration map
Shreya chakravarty collaborator Taken up as an academic project, part of the curriculum at NID, this documentation is an account of the entire project and its process.
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rupesh vyas academic guide Rupesh is a senior faculty of the Graphic Design program at NID and guided Project Plus through various stages.
Ahmedabad, India Akshan Ish Collaborator Project Plus was conducted entirely as a collaboration with Akshan Ish, a Post Graduate (Graphic Design) student at the National Institute of Design.
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“How might data – particularly information that makes civic society run – make for a better and more community- oriented place to live in?”
The theme for the Expo this year was Making Data Useful: Improving your life, community and world. It was to look at how data can be made more efficient and build a better community, a world and a life in general. How might data, particularly information that makes civic society run – bus schedules, election cycles, political information, first-hand reporting, volunteer logistics, sporting and media events – make for a better and more community -oriented place to live in? How might this data help us understand the past, the present and predict the future with more precision, and how might an individual’s personal data be used to help filter and make information more relevant in different contexts or situations?
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What are key problems that this data can be used to help solve, and what new troubles can we anticipate it creates? Before choosing a final theme and moving any further, it was essential for us to understand the brief very carefully and figure out what exactly would be required, and what ideally should/ could be worked on.
data, people, community, needs
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What’s Bothering Us A question that we asked ourselves to be able to answer what theme to choose for the project. On the lines of a brainstorming session we realised that a lot of what was bothering us would presumably be bothering a lot of people around us. After discussion, we decided to work on a theme that made a lot of us uncomfortable. The Police and the Indian Policing System
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Police and Us Police in India is a sensitive issue. The common people fear the Police. They don’t like to approach them unless and until there is an urgency in the situation. The image is that of a negative kind and more often than not, the Police cause more tension rather than comfort and security.
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Phase 1: Research
2. design
Process
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Phase 2: Collating Insights and Building Solutions Phase 3: Reviewing Solutions Phase 4: PoliCiti
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PHASE ONE: RESEARCH The research was divided into two parts that were conducted parallelly.
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Primary research Interviews, Conversations and Observations Speaking to Officials in the Bureau of Police Research and Development, New Delhi, was one of the primary research components in the entire project. Five divisions within this organisation look at the modernisation of the Police Forces in India. The officials at the BPR&D shared with us the experiences and realities of the Police Forces in India. These were extremely important for us to understand the Policeman’s side of the story.
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bureau of police research and development The primary location for conducting intreviews with Police officials.
new delhi, India Ahmedabad, India gaikwad Haveli & Navrangpura police stations The primary location for conducting fieldwork of observing spaces and functioning of things.
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“Corruption happens both because of lack of resources, and (because of) the need to pay back to (the person with) political influence who helped him/her get into the service.” ~ Dr. Ish Kumar, Director (Training)
Dr. Ish Kumar gave us insights on the Police system and its functioning, and on what bothers them and what the reality is. He also shed light on their background, the current situation with respect to the Policing system and the citizens. Some points: • The Government lacks motivation and the will to do anything for the Police. A reform can work only when the Police, the society and the Political parties work together. • Performance is judged by crime rate, leading to non registration of crime (SHOs having to report to superiors and paint a false picture that the seniors want to see). • Mostly it is the smaller crimes that happen on a regular basis that are not registered. Seniors also do not consider these as they don’t matter much. But most people have interaction with police on this level and are often disheartened by the response. • Citizens are unaware of the difference between Cognizable/Non-Cognizable offenses Project Plus / 26
Mr. P.S Bhushan, DIG (National Police Mission) spoke about two major factors: the Police side and how they are not able to manage with the resources and infrastructure they have, and how they have a certain image of the citizen in mind. Some of the points from the interaction with him: • Police irritation is because of work overload, environment, strength of police station • Physical, Mental, Professional, Emotional and Recognitional needs of police personnel are not met. • Electronic policing will bring transparency. • Interaction has to be increased and communication gap decreased between police and citizens • A difference in opinion allows for a lack in implementation • Police and Revenue are symbols of authority, and nobody wants to mess with that.
highlights of the research Some of the key highlights that were collated:
Workload Infrastructure Competency Recognition Image
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Meeting the real men After speaking to higher officials within the Police Department, it was decided to do field visits to Police Stations to be able to speak to Policemen who were on the job and understand what it meant to be at the ground level. It was also to a get complete understanding of the way things are handled and what all is needed to be dealt with and how it is done.
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citizen overview It was critical to also get the perspective of the citizens so that it was clear what really the gap was between the citizens and the Police. It was also very important to get the opinion of the citizens, collect their experiences and stories: the way they dealt with the Police in their context and what it really meant for them to be interacting with them, at a ‘sometimes’ level if not an ‘everyday’ level.
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The Citizen Account Analysis
95%
50%
citizens have interacted with the Police
citizens have tried to file an F.I.R
with the basis of the interaction being
“ I had to go down to the police station at least 3 times before the cops were even ready to file the report. They kept discouraging me to do so and trying to intimidate me with the consequences of filing.�
50%
Traffic Police
45%
Complaint Filing
18% Dialed 100
Scary Smooth RUDE Threatened troubled
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80%
citizens do not know the difference between cognizable and non -cognizable offences
FIRST iMPRESSION OF THE POLICE 75% corrupt
40% intimidating
0% secure
57%
are not aware of the I.P.C
“After arguing he let me off with Rs 30. I could have complained about him because I had noted his name, but didn’t because it wasn’t worth the trouble to get my license taken by him and try to find it in police stations and do similar rounds complaining about him.”
83%
would approach a policeman for help in a situation
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Secondary research Parallel to the primary research, secondary research was done to understand past and current reforms that were done for the Police forces, and what was planned for the future. Published Reports, Papers and Reforms A lot of reports and papers have been published explaining the Policing system in India. Policing in India is a Federal issue, so it is dealt with differently in different states. Regular updates from news
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Literature review Selected reports and reforms were studied to understand what has been done for the Police at the policy level as well as understand whatmay have been planned for the future. These reports also clearly mentioned the various issues that the Police forces face in terms of administration, human resources, infrastructure, amongst other things.
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collating insights & building solutions
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Key Insights Redefining the problem Building a Systematic Understanding of the Issue Looking at a Way Forward: Brainstorming: Generating Ideas & Concepts Fifteen The concepts and solutions that could be taken forward
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“(The Police) Uniform in India has a lot of
‘raw power’ as well as given power. A constable can someone arrest anywhere, if he thinks you are doing something wrong.
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~Mr. Anshuman Yadav, DIG (National Police Mission)
Key Insights Image Through Service DeliveryThe image of the Police can improve only through a better service delivery, which in turn would ensure that people are happier with them, which automatically ensures a better relationship. The Police-Citizen InteractionThere are various levels and channels of an interaction between the two, and increasing OR decreasing these could have some major effects.The common citizen is/ could be unaware of basic knowledge that s/he needs to know before and while filing an FIR.
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Community Policing as a concept from the citizen side and not just the Police would ensure some transparency. Workload, Motivation, Corruption and Political Intervention are huge factors that play a role in the performance of a policeman.
Redefining the problem statement
“Building a better image of the Police by ensuring a better service delivery (within the process of complaint filing), keeping in mind curbing the corruption level and motivation of the Police so as to ensure hassle-free and responsive service for the citizen.�
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THE POLICE image chart This chart tries to look into some points that explain the background and performance of the Police and some of its tasks. It also tries to look into the human side of the Police, what affects him and bothers him.
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redefining the problem
How can the gap between the police and the citizens be bridged?
first point of contact:
process chart To understand the workflow and put the process together, we charted it out. This chart explains the process of and the concerns of both the parties (in a brief manner). It also tries to draw out factors within the process that hamper the workflow.
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Systematic Understanding
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The complaint filing process The chart explains the complaint filing process, and looks at the background, motivation and other aspects from the policeman’s point of view.
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The complaint filing process (digital) A digitised version of the complaint filing process, with various problem areas flagged. These areas are where the citizen and Police interact.
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OPPORTUNITY IDENTIFICATION The various opportunity points and possible ways of approaching them in the entire complaint filing process. Flagging these led to concept building and looking at a variety of solutions.
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“As designers , we must intervene to reduce fatigue of the stakeholders.” -Rupesh Vyas
Looking at a way forward Brainstorming: Generating Ideas & Concepts The next step was to brainstorm and come up with ideas and concepts that could acts as solutions for the problems we were trying to address. The concepts were our initial ideas and didn’t just address one problem but looked at the entire system. The suggested solutions/ideas were not limited to technology and data but also to things like communication, space. etc.
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FIFTEEN design opportunities By asking the questions “Why” and “Why Not?” for every identified problem, we were able to come up with 15 design opportunities. All of them are required at different steps in the process. Some of them would need the police databases to be digitized, some involve the use of ambient data (crowdsourced) and some are independent.
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No information available about police stations in the neighbourhood, which leads to a generalized image of the police instead of making each station accountable. An Application that returns details of Police Station by sending the Pin Code of the area, with stats/records of the particular police station, its strength, police officer on duty at the current time and contact details.
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3
1 2
3 4
When an incident occurs, often the citizen has no idea what is to be done, who to tell, how to tell and is completely blindsided when he/she talks to the police. Application that guides the citizen with a simple Q & A format, and informs him/her about the nearest police station, gives information about legal procedures, and takes him/her through the entire process of filing a complaint, registering a case and receives periodical updates about the case and is able to give feedback on the service.
Jurisdictions of police stations are not clearly defined and are not available in public domain. Citizens are asked to report to other police stations on the pretext of the case not falling in their jurisdiction. A searchable map of the city that plots all the police stations and their jurisdiction clearly. It also uses GPS to pin point where the incident occurred so there is no confusion about jurisdiction. This map could also display the crime rate of the area, type of crime, details of the police station, number of complaints, etc.
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4
5
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NCO/CO
Migrant citizens and people who do not know local language find it extremely difficult to communicate/get their complaints filed because the policemen use the local language and even the information and paperwork is all in the local language. 80% citizens do not know the difference between a Cognizable offense and a Non-Cognizable offense, which is the basis for the filing of a FIR. They also have no idea about the sections of the Indian Penal Code in which the offenses are categorized. There is no information delivery mechanism at the time of need. Policemen usually use this to their advantage and change sections or convert COs to NCOs so they don’t have to file FIRs. An application that empowers the citizen by giving him/her the knowledge of CO/NCO, and personalizes it by displaying whether the incident that the citizen wants to report is a CO or an NCO, and under which section of the IPC it falls. This would make sure that the citizen does not get cheated at the police station and also gets the complaint registered fairly. . Project Plus / 62
Design bilingual forms (English and local language) for accessibility. Use ‘language translate’ option in smartphones to convert statement and report from English to local language and vice versa.
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Most police stations are extremely dingy and depressing. One reason is the blue walls. The environment is such that policemen themselves are extremely demotivated and anybody who enters the police station in a hassled state is not welcomed. Lots of space design opportunities here in terms of navigation, demarcation and systems to be put in place. We recommend painting the walls white or a shade of green to bring in optimism and positivity in the entire space.
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The interaction between citizens and policemen at the police station is held across a table with the citizen speaking and the policeman recording the statement. There are innumerable cases in which statements are changed, modified and the gravity of situation increased/ decreased depending on political influence or from a higher-up. A larger surface for interaction (Transparency Wall/Big Screen) at the police station where instead of sitting across each other, the citizen and policeman work together using the large surface. This enables the citizen to see what the policeman is filing clearly (could be equipped with language support) and easy sharing of evidence, recording of statement. The surface can also be used to display maps, photographs of suspects, details of what to do next for the citizen, details of the police officer on the case, etc.
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F.I.R Filing Process
Citizens are unsure of who to talk to and what procedure to follow to get an FIR registered when they go to a Police Station. An application for the phone or posters outside the police station outlining the process that needs to be followed for filing an FIR. The offenses for which an FIR is filed and those for which a court warrant is required for police action would also help the citizens.
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A Policeman has to record each individual statement and write it down, and maintain the case files. This also often leads to him changing the statement a little to make it a case or nullify the complaint. A kiosk that records the voice of the complainant as he/she narrates the problem and transcribes it, which then gets automatically filed in the case files.
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There is an imbalance in the equation between the citizens and the police. The Police have more power and authority over the citizens which is required in times of law enforcement but for general purposes, this imbalance makes it uncomfortable for citizens to approach the police. An interface between the citizens and the police that gives details of the policeman to the citizens and vice versa. These details could include the policeman’s hometown, experience in the field, specialization, merits, citizens’ perception, etc. so that the citizens know who they are dealing with and accountability is brought in. This entire exercise also reminds the citizens that policemen are humans too, and although their job is of protection and law enforcement, they have their own pressures and backgrounds.
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Motivation of policemen is extremely low. It is thought of as a thankless job. The constables who contribute to most of the workforce are not acknowledged even on the FIR form. There is no platform for sharing good work done across the department either. Records of each individual constable and police official are maintained. A rewarding system is put into place (acknowledgement/column in the newspaper) based on their work and feedback received from citizens who have interacted with the policemen. A platform could also be created where best practices are shared across the department, and stories of good work and citizen engagement are showcased. / 65
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There is no platform to share experiences of people who have interacted with the police (whether good or bad). Senior officers have no way to know how complainants at the ground level are being treated or how the policemen are behaving with citizens. A feedback mechanism about the service received either at the police station or when the emergency number is dialed. Citizens can flag police stations or incidents where they were asked for a bribe, or were misbehaved with.
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In most of the states, the constable joins service after class 10. Apart from citizen-centric and gender sensitization courses being introduced, there is no material for reference in a manner that can be understood easily. Legal procedures, charters, SOPs can all be simplified and presented in a manner that can be easily understood and implemented at the ground level. This could also be handy when the policemen want to refer to certain clauses or are unsure about how to handle a particular case.
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Criminals are now equipped with the latest technology and the police is falling behind. Citizens expect immediate response and are tired of police inefficiency. A smartphone or device which can hold information on various laws, procedures, manuals and mandates would help the policeman through sticky situations. The device would also enable policemen on the move to receive photographs and evidence, and would be able to track incidents and crimes by GPS location.
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A lot of times even after the filing of an FIR, citizens find it difficult to keep going to the police station to get updates on their case and often fall prey to corruption. A case-tracking application that sends updates from the investigation officer every evening to the complainant about the status of the case. This would reassure the citizen that his/her case is being taken seriously apart from getting updates.
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Reviewing solutions
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The Ideal Scenario Feedback & Review SessionsPD Presentation MP Ranjan, Bhaskar Bhat What Is Possible The Unanswered Questions Facing Some Core Issues
the ideal scenario The Ideal Scenario Map puts together how we would like the system to function in a utopian scenario.
How it works In the map, the two scenarios of visiting a Police Station to report a complaint, and the case of the optional reporting through other media or locations are shown. The entire process of reporting and further filing a complaint with respect to a sub-step within every stage is also shown. It also fleshes out the entire process, and how various levels of manual filing are replaced through the digital medium and are synced within the system.
FOR WHOM The Ideal Scenario shows how things like information dissemination to a citizen is done at the point of interaction. It talks of a feedback mechanism that becomes a rewarding system for the Policeman, that could work within the system; the follow-up and how it would work are also shown.
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Gaikw Haveli
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wad i PS
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The product design feedback session To get feedback from a student perspective as well figure out what might work best for Project Plus, we had a small pesentation with the students of the Product Design department. We got some interesting feedback and a whole lot of confidence to take things forward.
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feedback with Proffesors MP ranjan & bhaskar bhat Valuable feedback was shared by Proffesors MP Ranjan and Bhaskar Bhat on the entire systems view and functioning of the Police. They helped us in analysing what all we had done till now.
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the seven core issues From the time we started our in-depth research, gathering insights and analyzing the problem areas , there were a couple of questions that were difficult to answer, or those that had constantly been on our minds as concerns within the decision-making process.
The Level Of Intervention
The Issue of Verification
What is the level at which we should be looking to intervene? Zoom into a particular focus area of work around the entire system?
For any complaint to be filed as an F.I.R, it needs to be verified. How does this verification take place if the whole process is automated?
The Here and Now or the Future
The Point Of View
What is the timeline to be focussed on? How do we decide whether to work on possible solutions for the here and now or look at solutions that will be for the future with respect to technology and medium? Project Plus / 76
A classic question of whose POV to look at the problem from and build solutions for: the Policeman or the Citizen?
“ Systems-level changes can be done by helping making the process simple or the processing in itself easier.� ~Rupesh Vyas
Balance
If the POV of both are taken into consideration, how to make sure that there is a balance achieved for the cause of both stakeholders?
Decision Making
How does an automated procedure cater to the decision making that is done by a human? Would it be correct to allow this to happen? If not, how do you ensure that a Policeman does not influence the citizen?
The Interaction Layer
An important observation in the study is that the interaction between the Policeman and the citizen is critical and it is mandatory at certain levels to incorporate this.
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Better Image thr
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rough Better Service
Building a better image of the Police by ensuring a better service delivery (within the process of complaint filing), keeping in mind curbing the corruption level and motivation of the Police so as to ensure hassle-free and responsive service for the citizen. / 79
The Selected Solution: PoliCiti Features from Key insights
policiti
Navigation and Other Considerations The Two Levels of Functioning “Rajesh and Neha- An Illustrated Story� Current scenario video Bangalore Presentation
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With this concept, we hope to answer the most critical questions that people ask when they’re in a hassled situation ~ and make the policing system more effective and friendly, aiming to collaborate with local communities to make a crime-free society.
The selected solution- Policiti PoliCiti is an integrated option that addresses four identified design opportunities.
To build PoliCiti, the focus was on translating the key insights drawn from the research to features within the application. By making sure that this was catered to, the process got much simpler and clearer.
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insights to features Citizens unsure about the what, who and where & lack of timely information
Step-by-step guiding through FIR filing process, with information given at various critical points
No platform for sharing experiences or feedback
Feedback mechanism, with three binary questions
Lack of clarity on jurisdictions of police stations
GPS-enabled jurisdiction maps
Excessive workload & lack of resources
One time registration of citizen details, backed by the UID number
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Navigation and other considerations “What Next” is an extremely user-friendly interface between the police and the citizens. It basically answers their “What do I do now?”, “How do I get through this?”, “Who should I go to?” questions. It helps people navigate through an uncomfortable situation in a calm manner, by asking them necessary questions, providing
reassurance, syncing their data to the police station systems and giving them necessary procedural and legal information as per their need at that particular time. This would help make the experience smoother and reduce the probability of the citizen being cheated or misguided at the police station due to lack of knowledge.
Cognitive load
to be guided
A citizen is in a situation that might be unnerving and the thought process might be not so fast. He must not be overloaded with information and processes.
The citizen needs to be guided through the entire process of filing an FIR (in this case) and be told what to do at every point.
Hence the cognitive load must be kept to a bare minimum.
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Tone of Voice In a situation such as a theft, one gets scared and hence the tone of voice must be reassuring and make the person feel calm.
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The Two Levels of Functioning
Level 1: INDIVIDUAL An individual is guided through the entire process of filing a complaint, given timely and relevant information for the situation s/he is in. The citizen can also view details of the Police Station s/he is visiting and get to know who to meet at the Station. There is also a case registration that happens, followed by feedback upon verification of the complaint. Finally, the citizen can also give feedback of his experience at the Police Station and with the Police Officer s/he interacted with.
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Level 2: community At the community level, when everyone starts flagging complaints, corruption instances, and misbehaviours, everyone can see it. Performance of the Police and details about how efficient a particular places’ Police station is available to everyone, in a transparent form. Citizens can make better informed decisions about things like which locality is safer, perhaps which school to send their children to or even which area to move to. They get evidence to ask for a better Policing system in their country.
The idea was to build an application that helps the citizens navigate through the entire process of dealing with the police when an incident occurs, and give communities a way to engage with the local police by sharing experiences and flagging crime or even misdemeanour on the part of the Police. The jurisdiction maps are necessary to eliminate ambiguity of the handling of the case, and provide clear-cut demarcation between police stations. This data is not available in a consolidated form even with the police department, which leads to a lot of confusion and hassle for the citizens as they are sent from one police station to another trying to get their complaints filed. The jurisdiction maps can then be overlayed with crime data of the particular area to get a sense of efficiency or misconduct.
PoliCiti
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INCIDENT OCCURANCe
We’ll need you to enter your UID and secure PIN This is to make sure no one else is repo rting usin g your identit y.
UID
PIN
Alrigh t. We’ve got this.
Tell us what happened?
Okay. Give us a few details if you can. It’ll help us help you.
Repo rting an inciden t
Repo rting an inciden t
Lost prope rty
Thef t
Accident
Thef t
What was stolen? Wher e were you when the theft happened ?
Assaul t
Any other detail s you would like to give us... Disput e
Eveteasing
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POLICE STAION DETAILS
COMPLAINT REGISTRATION & updates
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FEEDBACK
translated screens
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BIG DATA SCREENS
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Policiti Screens
the big map
The main screen of PoliCiti, the Big Map would show all the various Police Stations and their jurisdictions, details of the Police Stations, crime rates of the stations ,corruption levels, and citizen reviews. It would also allow citizen to make a comparison of hese paramters within Police Stations.
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Jurisdictions Corruption Crime
Jurisdiction
Grave Crimes Selected Jurisdiction
Petty Crimes
Police Station
Complaints Citizen reviews / 95
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the story of Rajesh and Neha --a contextual video Choosing the right medium to show the entire context and its functioning, the proposed concept was critical to able to make sure a layman understood it. To tell a story that communicated the correct message, it was decided to show it in the form of a hand-drawn animation.
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Project plus// work+ collaboration map
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jaimeen desai illustrator and animator Jaimeen collaborated with Project Plus to produce an animated video of the context, scenario and the proposed concept.
ahmedabad, India bangalore, India nithin ismail & justin george microsoft india The regional level of the entries, one of which would be selected for the Design Expo, were judged by Nithin and Justin of Microsoft India.
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“India. The space that breathes people, culture and chaos. Where what rules is power and what the common man needs is justice. The Indian Police Services, with only 130 policemen per one lakh residents, promises to help but instills fear and distrust in the citizen.� ~V.O. of Akshan Ish, in the animation video illustrated by Jaimeen Desai
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presentation at NID, bangalore The presentation lasted more than 30 mins and we presented the entire study and the proposed solution. The project was well received by the officials and after two days we were informed that we had qualified to go to the Design Expo at Redmond.
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Phase 1: Preparing for the Expo
3. design expo
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Phase 2: Redmond, Seattle
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preparing for the expo To make sure that the audience understood our project and the proposed solution, we needed to work on our final presentation as well as the way of showing the app and the concept. We collaborated with professionals to create a live dummy of the app, as well as worked on the video of the final presentation to explain PoliCiti better. We also worked on keeping the entire presentation within the stipulated time of 8 minutes.
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Project plus// work+ collaboration map
hyderabad, India
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a
rahul parsani UI developers A live-dummy of PoliCiti was created by Rahul. This version was then showcased at the Faculty Summit to the visitors who were interested in viewing a working version of the app.
singapore Sankeerth reddy Visual Effects Artist For PoliCiti to be showcased in a more effective manner, Sankeerth brought it to reel life by animating it in a real life scenario.
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COLLATERAls for project plus A range of collaterals were designed to be displayed and distributed at the Expo. These included a range of posters, a series of postcards and a brochure about Project Plus.
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redmond
Faculty Summit 2013 Presentation at Kodiak Feedback Downtown Seattle & More
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faculty summit 2013 With a specified space and location, the faculty summit was the place to showcase the project and what it could do. What the project got was some really good feedback and support.
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FACULTY SUMMIT 2013 What the Faculty Summit was, was an experience. The selected design schools had a space for themselves to showcase their projects/concepts and anyone and everyobne could come visit this space and look at the project. The Faculty Summit gave us the chance to meet so many kinds of people~ students, proffessors. professionals and showcase our concept. It was here that we were also able to show a live-dummy version of PoliCiti. The Project Plus space was well setup, with background posters, collaterals to be distributed and the scenario videos playing on a computer screen.
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Presentation at Kodiak PoliCiti~ A design intervention between citizens and the local Police, was presented at a world stage and was well received and appreciated for the context in which it was created.
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feedback The critic panel at the Kodiak gave us feedback from professionals like Bill Buxton, Tony Dunne and Durell Bishop they had some relevant questions to ask us, one of them being, “How do you ensure that people don’t misuse the service?”. We were also asked why was the service only designed for mobile phones. We were also appreciated for the fact that we thought about not just the citizen but the Policeman too. Some other points and feedback were wouldn’t something like this give rise to some localities being termed as ‘bad’. Food for thought. Definitely.
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Downtown Seattle & more We took the term “Sleepless in Seattle” quite seriously! A lot of sightseeing and walks in Redmond and Seattle ensured we got a good feel of the place. Needless to say, it was a lot of fun!
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Way Forward
4.
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conclusion
Experiences and Learning Acknowledgements Bibliography, Webliography & References
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WAY forward Project Plus has a long, long way to go. From identifying solutions that are Police-centric, to looking at ways of countering small, everyday issues, are of foremost importance. Pitching PoliCiti as a concept to the Police officials and working with them in collaboration is the next step in mind. Having said that, Project Plus still needs to delve into the real system and look at innovative solutions to bridge the gap between the citizens and the local Police.
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experiences and learning As a third and final classroom project, Project Plus gave me an all new direction towards working with and within a topic, and some lessons to be never forgotten. With the complexity of a service such as the Police, the research and fieldwork needs to be done with complete heart and soul. Lesson: Research lets you dive into something that you may be uncomfortable with initially, but shows you the insights within itself. Design Research enables you to think for the other. Working entirely as a collaboration, Project Plus showed me new ways of thinking at an individual and team level. Lesson: Collaborations enable you to learn at every level, and one can only benefit from it. Plus also boosted not just my skills and way of working but also my confidence to quite an extent. Lesson: Live projects have their own charm, and can take you places you’ve always wanted to see.
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Acknowledgements Guide and Mentor Rupesh Vyas Project Collaborator Akshan Ish Research Sources Dr Ish Kumar Director, (Training) BPR&D, New Delhi Mr Anshuman Yadav DIG (National Police Mission) Mr PS Bhushan DIG (National Police Mission) Havalder Jagpal Singh, Delhi Police Arvindbhai Constable, Navrangpura Police Station All Officials at the Gaikwad Haveli Police Station, Ahmedabad Design and Presentation Collaborators Jaimeen Desai Rahul Parsani Sankeerth Reddy Mathias Rodriguez Microsoft, Hyderabad Nithin Ismail Justin George Nishita Gill Project Plus / 132
Microsoft, Redmond Lily Cheng Surya Vanka Team Design Expo 2013 Faculty at National Institute of Design MP Ranjan Bhaskar Bhatt Praveen Nahar Support, Help & Feedback Vallery Aggarwal Roshini Pochont Bulbul Vyas Akshay Raju Sumeru Raut Saurabh Vyas Shashank Telgote Deepti Ahuja Shomini Ghosh Roy PGDPD 2011 Graphic Design PGDPD 2011 Product Design People who shared their all their experiences with us through conversations, chats, emails and filling surveys! Family and friends for the love and support.
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bibliography
WEBliography
1. Indian Police: An Introductory and Statistical Overview
www.commonlaw-sandeep.blogspot.in
2. The Indian Police System-a reform proposal Ebba Martensson
www.thepracticeoflawjalan.blogspot.in www.indiatogether.org
3. A New Approach to Fighting Crime ~ Home Office of the Government of the United Kingdom
www.insidestorymedia.com
4. National Police Commission- Eighth Report
www.flickr.com (for images)
www.wikipedia.com
www.timesofindia.indiatimes.com www.indianexpress.com
references 1. Innovation in Design by Public Services Emily Thomas and Clive Grace 2. Design Against Crime Design Council, United Kingdom 3. Innovation in Government IDEO & Partnership for Public Service 4. Design For Social Impact~ IDEO & Rockerfeller Foundation
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Project Plus looks at the imbalanced relationship between the Indian Police and the local citizens. It aims to be able to understand both sides of the story and bring about possibilities that might make this relationship better.
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