Relationships with stakeholders

2-28, 2-29

Committed to the UN Global Compact

In 2021, Sigma joined the United Nations Global Compact. In 2022, we reaffirmed our support for the 10 Principles. This report serves as our disclosure on the achievements regarding the UN Compact Principles’ implementation in our operations.

Associations and partnerships

We actively participate in 130+ local, national, and international associations and alliances.

37

8 Research and Education: 28

Building long-term relationships with our clients

We are committed to offering our clients the best service and personalized support. We maintain open communication channels with them to understand their needs and concerns. We position our products in more than 670,000 points of sale worldwide through our long-term relationships.

Who are our clients?

Modern Channel

Traditional Channel

Foodservice Channel

E-commerce Channel

Supermarkets, hypermarkets, and convenience stores

Mom-and-pop stores and specialized markets

Hotels, restaurants, movie theaters, industrial cafeterias, hospitals, others

Grillhouse by Sigma, Foodservice Go, and Convy

Excellent Client Program

Since 2014, our Excellent Client Program in Mexico has promoted the development of our clients in the Traditional Channel through consulting and providing support to equip points of sale:

54,500+ new and energy-efficient refrigerators installed at our clients’ stores to modernize the point-of-sale, maintain the cold supply chain, and save energy.

170,300+ promotions offered in products delivered in 2022 to more than 18,600 of our Traditional Channel clients.

Sigma Service Center

In Mexico, our Service Center closely monitors the needs and concerns of our clients and consumers through an omni-channel platform.

290,000+ contacts made with consumers and clients in 2022.

92% of inquiries are resolved on the first contact.

90% of clients and consumers surveyed affirm they are promptly and efficiently served.