What is SILK? SILK is an innovation hub for Kent working across service and sector boundaries playing a catalyst role to enhance the capacity for social innovation
SILK is about: Practical tools and methods to support and involve people across Kent
Inspiring and empowering staff to continually innovate to provide a better service
Cross-cutting, multidisciplinary projects of strategic significance
So, what does SILK do? Projects
Workshops
Publications
Tools and support
Our past project work Just Coping
Betteshanger
Engaging Fathers
Online Care Directory
Gateway
Current project work Bulk Buying
Time Banking
Current project work Houses as Homes: Rethinking Resettlement
Older Peoples Housing Needs and Aspirations
Current project work End of Life Care
Dementia
Bulk-buying in Parkwood • SILK are coordinating a community led project to set up a bulk-buying scheme following on from the Just Coping report. • The project was initiated by a multi-agency core team, including residents • A team of 5 residents are now leading the project, have developed a business plan and are taking the project further. • ‘R Shop’ was launched June 2010.
Houses as Homes: Rethinking Resettlement
• SILK have undertaken this project looking at the resettlement of offenders. • There are a wide range of multiagency partners involved. • ESRO performed 3 place ethnographies and 7 individual ethnographies to inform the project. • Findings have been used to inform the Kent and Medway Housing Strategy. • A report will be published Autumn 2010.
What else does SILK do? SILK Skills
Tools
SILK Methodology
SILK Skills •
One of SILK’s aims is ‘To build the capacity and skills of staff across the council – and indeed its partners – to focus on citizens and experiences, rather than services and organisations, when developing strategy and implementation plans.’
•
This is done through many channels such as SILK web, projects, events and workshops
•
SILK have facilitated many workshops with different teams across KCC and externally.
SILK Skills 6 modules: 1. 2. 3. 4. 5. 6.
Introduction to Social Innovation and SILK Introduction to SILK methodology and toolkit Insight into people: Understanding and managing qualitative user research Tools for participation and engagement: filmmaking, co-design, storytelling etc Managing and evaluating multi-stakeholder projects The principles of people-centred service design
Also Space to Think Seminars Bespoke subject or project based workshops
Tools Method Deck
The SILK Method Deck is a collection of prompt cards and handy methods which can be used during projects
SILK web
SILK web is constantly updated with news stories, project updates and links to other useful websites and tools
SILK Methodology
Policy / vision document, service concept
Business plan, service blueprint
SILK Methodology SILK uses a three Diamond framework when working on projects: Diamond 1: Future Services Diamond 2: Service (re-)design Diamond 3: Sustainable Services
SILK Methodology Each project type, irrespective of which Diamond it sits within, has a four phase structure:
1. Initiate 2. Create 3. Test 4. Define
The principles that define SILK Insights and ideas can and should come from People are usually the experts of their own lives, their families and communities anywhere and everywhere
The principles that define SILK The more people we involve, the greater the chance of making it stick
Platforms and tools for collaborative working
Thank you Keep in touch For more information or to join our mailing list email: silk.team@kent.gov.uk Telephone - 01622 694657 Text - 07850715665 www.kent.gov.uk/SILK