COUPLE HAPPY WITH SILVERA JOURNEY After living at Willow Park on the Bow Community for five years, Denyse and Arthur Stephenson started to consider moving because Denyse was having trouble standing while cooking. The couple was referred to Community Resource Coordinator (CRC) Scott Grace, who suggested it would be less stressful for them to transfer to a Supportive Living community.
Silvera Resident Signs Up Community (Story on Page 3)
Arthur and Denyse felt reluctant to move because they thought this would take away from their independence to come in and out of the building. However, Scott convinced them to take a tour of Shawnessy Community and see how Supportive Living could be a good fit given Denyse’s declining mobility. “We had to make the move. Two days before we moved into here [Shawnessy], she went into the wheelchair, and she couldn’t walk,” says Arthur. However, at first there were no suites available for both Arthur and Denyse at Shawnessy. Says Denyse: “At first, Silvera said that they only had a room for me, and not for Arthur, so I told myself, ‘I didn’t want to move without him.’ The last two days [before we moved], they found a suite for Arthur. We have been together for 62 years and we didn’t want to be apart.” Now Arthur and Denyse spend their time playing cards, eating and talking. They are an inseparable couple and they spend every waking minute together. Denyse says she feels safer living at Shawnessy because of its Mobility Support program that offers round-the-clock care from Home Care for residents in wheelchairs, such as Denyse. In the mobility wing, she gets help transferring in and out of a wheelchair for breakfast, lunch and dinner and for other tasks like bathing.
Arthur and Denyse Stephenson enjoying their new home at Shawnessy Community. Now, neither Arthur nor Denyse have to worry about cooking, laundry or mobility in their new home at Silvera. “I can’t complain because I feel safe,” says Denyse. Thinking of making the move from Independent to Supportive Living? Silvera’s Community Resource Coordinators (CRCs) can meet with you and provide information, support and help you connect with resources available to make your transition as smooth as possible. Call 403.390.3988.
The partnership with Accessible Housing is the first of its kind for Silvera, and Sarah Price, Silvera’s Director of Service, says it was made possible because the organizations have shared values. “The conversations happened a year ago, and the positives of the partnership far outstripped what some of the challenges were going to be,” says Sarah.
Accessible Housing resident Jason Nicholson shares a smile with Westview resident Doreen Buffam. The new residents from Accessible Housing — another Calgary non-profit organization with the mission of opening doors to homes that are accessible and affordable for people with limited mobility — were offered a temporary home at Westview Community as of July 1 while their current home is being rebuilt. A brand-new, 45-unit accessible home will be constructed on the existing residential property in the inner-city community of Capitol Hill. This home will provide supported living for adults with physical mobility barriers, such as spinal cord injuries.
One of the Accessible Housing residents who will be calling Westview Community home for the next 14 to 20 months is Jason Nicholson. Though not a senior, he says Silvera residents and staff have helped him feel comfortable and have accommodated his limited mobility due to multiple sclerosis. Jason has already formed new friendships at Westview Community.
OUR VISION Silvera will be the leading advocate and caring provider of affordable homes and services for seniors to live in place with dignity.
Silvera’s Community Newsletter - Fall 2016
LET’S OPEN THE DOORS FOR BETTER COMMUNICATION By Arlene Adamson
This August, I went on my annual CEO Sleepover, which was held this year at our Shawnessy Community. By spending some time as a resident in our communities, I hope to get a better understanding of your experience. It’s also an opportunity for me to have deeper conversations with you in order to better understand what is important to you. As I always do when I visit our communities, I had some wonderful conversations with residents and staff. Thank you for taking the time to share your feedback, but let’s not end the conversation here!
Why your feedback matters
These are your homes — our buildings, yes, but your homes — and we want your input and insights. For example, one Shawnessy resident brought up that one of the eaves isn’t working properly; this is something he saw this summer in the pouring rain. That feedback is invaluable and, because he brought it to our attention, we can now work to address it.
“It’s a nice building, with nice people and staff,” says Jason. “I like to meet new people and talk to them — that’s how I make new friends, and it has been great because there is more space here. I like my room and the public transit system is easily accessible.”
Our goal is always to improve, in all areas, but we can’t do that alone. We need to work together, so please don’t assume that we know about every issue. I encourage you to offer your constructive feedback.
Recently, Jason, a doctor of mathematics, completed his PhD at the University of Calgary where he also teaches mathematics and statistics during the winter semester.
Silvera is your advocate, and we make every effort to understand, observe and share your needs with the broader community and funders. But we’re not doing it instead of you; we hope you never stop advocating for yourselves.
Jason is writing a book on math troubleshooting in his spare time that he intends to get published while living at Silvera.
SILVERA’S VALUES OUR PURPOSE To give seniors the respect they deserve and make it great to be a senior.
(Photos on Page 2)
SILVERA TIMES
NEW FACES AT SILVERA’S WESTVIEW COMMUNITY This summer, Westview residents welcomed 10 new neighbours from Accessible Housing into their community.
Silvera Games 2016
OUR VALUES Service: Supporting residents’ wellbeing and quality of life. Respect: Honouring each other. Teamwork: Working proudly to become better together. Safety: Committing to the safety of our residents and colleagues. Creating Homes… By helping residents feel welcomed and connected. Making a Difference… In a caring way.
4 silvera.ca | If you know someone who needs a Silvera home, please contact us at 403.276.5541
How to be your own advocate
Within Silvera’s communities, the way to do that is by using the Resident Comment Cards, participating in resident meetings or by asking for a conversation with community management. If these methods don’t work and if you need other ways to communicate with us — let us know! Please help us improve by giving us clear feedback and sharing your ideas for solutions. It’s hard to improve if the feedback isn’t specific or if you don’t offer your name, so we can ask for more details in order to come up with the right solution. Outside of your Silvera community, I encourage you to do the same: you are 1,600 people with relevant
Silvera’s CEO, Arlene Adamson, chats with Vera Kalmakoff at Shawnessy Community. and important life experiences to share individually. You are 1,600 strong voices to communicate with your city councillor, your MLA and your MP. Write letters, make phone calls or bring up your concerns when your elected officials visit throughout the year. During my sleepover, you asked if we could offer an orientation about how to advocate with our political leaders, so we’re now planning to prepare a workshop to get you started next year.
Respectful communication is key
At Silvera, we will continue to strive to improve our communication with you. We will work to be clearer on what we can address right away, what will take time to address and, because of restrictions, what we might not be able to do at all. Some things will take longer to change than others, but know that we’re working on them. But, please, keep giving us feedback. One of Silvera’s values is Respect and, in a world that moves so quickly, we all need to be careful not to make assumptions before gathering the facts. We hope that if you have questions, you ask us, and we will do the same. We hope you will feel comfortable asking for more information and coming to us directly when you have concerns or acknowledgments. Give us the opportunity to improve before you take your concerns to social media or — worse — you don’t give us feedback for fear of consequences. We want Silvera to be the best place for you to live, where you have pride of home. We want our employees to work here because it’s noble work, and because they take great pride in creating a home where you can live with independence, dignity and joy. So, let’s keep talking! silvera.ca | 403.276.5541
SILVERA GAMES 2016 Silvera residents got an Olympic workout at Aspen Community when the fifth annual Silvera Games took place on August 19. Silvera athletes participated in beanbag toss, shuffleboard, rollerball and bowling.
STAY CLEAR OF THE FLU! Influenza, the flu, is a serious disease, especially for those 65 or older. Every flu season is different and influenza can affect people differently.
Michael Smith and Barry Uhersky from Valleyview Community.
Elizabeth Chalmers and Marilyn Sisson from Spruce Community.
Wilfred Erikson, George Richter, Verne Biswanger, Anthony Barnes, Ken Brooks and Sheila Hansen.
Helen Bauer and Emerson Gingrich from Beaverdam Community.
Donald Robb from Bow Valley Community. Lizzy Petersson and Sylvia Sinclair from Aspen Community.
Leslie Shewan and Helen Yaunish from Westview Community. Shirley Ballard from Bow Valley Community.
Allan Fleck and Eunice Gomke from Shawnessy Community.
SILVERA’S GOT TALENT: JOHN BRISBIN Over the past seven years, resident John Brisbin has established himself as a popular trumpet player at Spruce Community. He says he feels that he lifts up residents’ spirits through entertainment, “because music heals the soul.” “I will take music to the grave with me because music gives me health. If I am terribly sick and I don’t feel good, then going to a rehearsal and playing music makes me feel better. It’s also medicine to a lot of the residents here, because it’s entertainment,” says John.
Other good ways to keep yourself healthy and prevent an illness outbreak in your community include:
Jessie Fleischman and friend Tom Sugden celebrated Jessie’s 100th birthday on August 16 at Westview Community.
#804, 7015 Macleod Trail SW, Calgary, AB T2H 2K6 (t) 403.276.5541 • (f) 403.276.9152 contact@silvera.ca • www.silvera.ca
2 silvera.ca | If you know someone who needs a Silvera home, please contact us at 403.276.5541
We ask that you do not feed the wildlife around the properties, as the food attracts pests such as mice.
FLU SHOT Q&A In preparation for this year’s flu season, Silvera Times sat down for a conversation about influenza vaccinations with Linda Rogers, Educator – Vaccination Services with Alberta Health Services (AHS).
Q: If I’m not a senior, should I consider getting a flu shot this season?
Q: Why is it important for seniors to get a flu shot?
Yes, you might not get influenza this year, but, if you do, then you expose all those people around you.
A: Many seniors have chronic health conditions that put them at risk of having more complications when they actually do develop influenza, including pneumonia and hospitalization.
During outbreak situations where people don’t get vaccinated, more people are ill and we have more complications and hospitalizations. Influenza still kills people and it still hospitalizes people. Musician John Brisbin plays the trumpet at Spruce Community.
Wildlife, including birds, squirrels, rabbits and other animals, are often seen around Silvera’s communities.
• Thorough hand-washing or using alcohol-based gels before and after eating, using the washroom, and sneezing, coughing and blowing your nose; and • Coughing or sneezing into your sleeve, not your hands, or cover your nose and mouth with a tissue and throw the used tissue away.
A: As we get older, our immune systems don’t function the same way as they did when we were younger. We know that seniors often don’t have the same response to the vaccine as those who are healthier and younger. Some protection is better than no protection.
HAPPY BIRTHDAY: JESSIE FLEISCHMAN
Editor: Scott Ranson
An annual flu vaccine is the best way to reduce the risk of catching the flu and spreading it to others. When more people get vaccinated
against the flu, less flu can spread through that community.
Q: Why are there influenza outbreaks, even though most residents in our communities get flu shots?
John, 79, still plays music on the trumpet. For him, music, which he started playing at the age of six, is a creative outlet. He also plays the French horn, but, for health reasons, he now focuses on the trumpet. John enjoys playing music for Spruce Community. This past Canada Day, he not only played the national anthem for the residents, he also rearranged the Polish and Filipino national anthems, which made residents of different backgrounds and cultures feel at home at Spruce. “I wrote several of the arrangements for every single nationality, because music is medicine to me,” says John.
The “seasonal flu season” can begin as early as October and last as late as May. During this time, flu viruses circulate among the population.
DON’T FEED THE WILDLIFE
A: Yes. Not only are you protecting yourself, you’re protecting your elderly grandparents, you’re protecting your children and you’re protecting that child who your child goes to school with.
Q: Can I get sick from getting a flu shot? A: No, because it’s a killed vaccine. This means that, when it’s produced, it goes through a process in laboratory, that actually kills any live components to it. The vaccine causes you to produce antibodies to protect you against it, but it can’t replicate in your body because it was dead when we put it in there. You can have some side effects from the vaccine, but the influenza vaccine is probably the safest vaccine we give; it has very few side effects. Free flu shots will be offered this fall at flu clinics in Silvera’s Supportive Living communities, pharmacies, doctors’ offices and at the AHS public health centres.
SILVERA RESIDENT SIGNS UP COMMUNITY Over the past month, Jim (Rusty) Bent has been teaching sign language to other residents at Aspen Community. Rusty lost his hearing due to noise from heavy machinery in the oil patch and has since learned to read people’s lips to understand them. “I have learned how to use my voice and feel vibration going through the vocal chords,” explains Rusty. After he was asked to teach sign language, Rusty decided to start the course.
“The satisfaction that I get from teaching sign language is teaching people who want to learn,” says Rusty. “It is no different than when they went to school, because they learn their ABCs by using their hands while [I’m] talking to them”. Rusty teaches the class his method of communicating. He has to be patient with his students, telling him that properly learning sign language will take five years or more. “I told people that you are not going to learn this in a day,” says Rusty.
Aspen resident Rusty teaches American Sign Language (ASL) to his community. Are you interested in putting on an activity or volunteering in your community? Speak to your Active Aging Assistant or contact Danielle Rodney, Volunteer Coordinator, at drodney@silvera.ca or 403.472.5174. silvera.ca | 403.276.5541 3
SILVERA GAMES 2016 Silvera residents got an Olympic workout at Aspen Community when the fifth annual Silvera Games took place on August 19. Silvera athletes participated in beanbag toss, shuffleboard, rollerball and bowling.
STAY CLEAR OF THE FLU! Influenza, the flu, is a serious disease, especially for those 65 or older. Every flu season is different and influenza can affect people differently.
Michael Smith and Barry Uhersky from Valleyview Community.
Elizabeth Chalmers and Marilyn Sisson from Spruce Community.
Wilfred Erikson, George Richter, Verne Biswanger, Anthony Barnes, Ken Brooks and Sheila Hansen.
Helen Bauer and Emerson Gingrich from Beaverdam Community.
Donald Robb from Bow Valley Community. Lizzy Petersson and Sylvia Sinclair from Aspen Community.
Leslie Shewan and Helen Yaunish from Westview Community. Shirley Ballard from Bow Valley Community.
Allan Fleck and Eunice Gomke from Shawnessy Community.
SILVERA’S GOT TALENT: JOHN BRISBIN Over the past seven years, resident John Brisbin has established himself as a popular trumpet player at Spruce Community. He says he feels that he lifts up residents’ spirits through entertainment, “because music heals the soul.” “I will take music to the grave with me because music gives me health. If I am terribly sick and I don’t feel good, then going to a rehearsal and playing music makes me feel better. It’s also medicine to a lot of the residents here, because it’s entertainment,” says John.
Other good ways to keep yourself healthy and prevent an illness outbreak in your community include:
Jessie Fleischman and friend Tom Sugden celebrated Jessie’s 100th birthday on August 16 at Westview Community.
#804, 7015 Macleod Trail SW, Calgary, AB T2H 2K6 (t) 403.276.5541 • (f) 403.276.9152 contact@silvera.ca • www.silvera.ca
2 silvera.ca | If you know someone who needs a Silvera home, please contact us at 403.276.5541
We ask that you do not feed the wildlife around the properties, as the food attracts pests such as mice.
FLU SHOT Q&A In preparation for this year’s flu season, Silvera Times sat down for a conversation about influenza vaccinations with Linda Rogers, Educator – Vaccination Services with Alberta Health Services (AHS).
Q: If I’m not a senior, should I consider getting a flu shot this season?
Q: Why is it important for seniors to get a flu shot?
Yes, you might not get influenza this year, but, if you do, then you expose all those people around you.
A: Many seniors have chronic health conditions that put them at risk of having more complications when they actually do develop influenza, including pneumonia and hospitalization.
During outbreak situations where people don’t get vaccinated, more people are ill and we have more complications and hospitalizations. Influenza still kills people and it still hospitalizes people. Musician John Brisbin plays the trumpet at Spruce Community.
Wildlife, including birds, squirrels, rabbits and other animals, are often seen around Silvera’s communities.
• Thorough hand-washing or using alcohol-based gels before and after eating, using the washroom, and sneezing, coughing and blowing your nose; and • Coughing or sneezing into your sleeve, not your hands, or cover your nose and mouth with a tissue and throw the used tissue away.
A: As we get older, our immune systems don’t function the same way as they did when we were younger. We know that seniors often don’t have the same response to the vaccine as those who are healthier and younger. Some protection is better than no protection.
HAPPY BIRTHDAY: JESSIE FLEISCHMAN
Editor: Scott Ranson
An annual flu vaccine is the best way to reduce the risk of catching the flu and spreading it to others. When more people get vaccinated
against the flu, less flu can spread through that community.
Q: Why are there influenza outbreaks, even though most residents in our communities get flu shots?
John, 79, still plays music on the trumpet. For him, music, which he started playing at the age of six, is a creative outlet. He also plays the French horn, but, for health reasons, he now focuses on the trumpet. John enjoys playing music for Spruce Community. This past Canada Day, he not only played the national anthem for the residents, he also rearranged the Polish and Filipino national anthems, which made residents of different backgrounds and cultures feel at home at Spruce. “I wrote several of the arrangements for every single nationality, because music is medicine to me,” says John.
The “seasonal flu season” can begin as early as October and last as late as May. During this time, flu viruses circulate among the population.
DON’T FEED THE WILDLIFE
A: Yes. Not only are you protecting yourself, you’re protecting your elderly grandparents, you’re protecting your children and you’re protecting that child who your child goes to school with.
Q: Can I get sick from getting a flu shot? A: No, because it’s a killed vaccine. This means that, when it’s produced, it goes through a process in laboratory, that actually kills any live components to it. The vaccine causes you to produce antibodies to protect you against it, but it can’t replicate in your body because it was dead when we put it in there. You can have some side effects from the vaccine, but the influenza vaccine is probably the safest vaccine we give; it has very few side effects. Free flu shots will be offered this fall at flu clinics in Silvera’s Supportive Living communities, pharmacies, doctors’ offices and at the AHS public health centres.
SILVERA RESIDENT SIGNS UP COMMUNITY Over the past month, Jim (Rusty) Bent has been teaching sign language to other residents at Aspen Community. Rusty lost his hearing due to noise from heavy machinery in the oil patch and has since learned to read people’s lips to understand them. “I have learned how to use my voice and feel vibration going through the vocal chords,” explains Rusty. After he was asked to teach sign language, Rusty decided to start the course.
“The satisfaction that I get from teaching sign language is teaching people who want to learn,” says Rusty. “It is no different than when they went to school, because they learn their ABCs by using their hands while [I’m] talking to them”. Rusty teaches the class his method of communicating. He has to be patient with his students, telling him that properly learning sign language will take five years or more. “I told people that you are not going to learn this in a day,” says Rusty.
Aspen resident Rusty teaches American Sign Language (ASL) to his community. Are you interested in putting on an activity or volunteering in your community? Speak to your Active Aging Assistant or contact Danielle Rodney, Volunteer Coordinator, at drodney@silvera.ca or 403.472.5174. silvera.ca | 403.276.5541 3
COUPLE HAPPY WITH SILVERA JOURNEY After living at Willow Park on the Bow Community for five years, Denyse and Arthur Stephenson started to consider moving because Denyse was having trouble standing while cooking. The couple was referred to Community Resource Coordinator (CRC) Scott Grace, who suggested it would be less stressful for them to transfer to a Supportive Living community.
Silvera Resident Signs Up Community (Story on Page 3)
Arthur and Denyse felt reluctant to move because they thought this would take away from their independence to come in and out of the building. However, Scott convinced them to take a tour of Shawnessy Community and see how Supportive Living could be a good fit given Denyse’s declining mobility. “We had to make the move. Two days before we moved into here [Shawnessy], she went into the wheelchair, and she couldn’t walk,” says Arthur. However, at first there were no suites available for both Arthur and Denyse at Shawnessy. Says Denyse: “At first, Silvera said that they only had a room for me, and not for Arthur, so I told myself, ‘I didn’t want to move without him.’ The last two days [before we moved], they found a suite for Arthur. We have been together for 62 years and we didn’t want to be apart.” Now Arthur and Denyse spend their time playing cards, eating and talking. They are an inseparable couple and they spend every waking minute together. Denyse says she feels safer living at Shawnessy because of its Mobility Support program that offers round-the-clock care from Home Care for residents in wheelchairs, such as Denyse. In the mobility wing, she gets help transferring in and out of a wheelchair for breakfast, lunch and dinner and for other tasks like bathing.
Arthur and Denyse Stephenson enjoying their new home at Shawnessy Community. Now, neither Arthur nor Denyse have to worry about cooking, laundry or mobility in their new home at Silvera. “I can’t complain because I feel safe,” says Denyse. Thinking of making the move from Independent to Supportive Living? Silvera’s Community Resource Coordinators (CRCs) can meet with you and provide information, support and help you connect with resources available to make your transition as smooth as possible. Call 403.390.3988.
The partnership with Accessible Housing is the first of its kind for Silvera, and Sarah Price, Silvera’s Director of Service, says it was made possible because the organizations have shared values. “The conversations happened a year ago, and the positives of the partnership far outstripped what some of the challenges were going to be,” says Sarah.
Accessible Housing resident Jason Nicholson shares a smile with Westview resident Doreen Buffam. The new residents from Accessible Housing — another Calgary non-profit organization with the mission of opening doors to homes that are accessible and affordable for people with limited mobility — were offered a temporary home at Westview Community as of July 1 while their current home is being rebuilt. A brand-new, 45-unit accessible home will be constructed on the existing residential property in the inner-city community of Capitol Hill. This home will provide supported living for adults with physical mobility barriers, such as spinal cord injuries.
One of the Accessible Housing residents who will be calling Westview Community home for the next 14 to 20 months is Jason Nicholson. Though not a senior, he says Silvera residents and staff have helped him feel comfortable and have accommodated his limited mobility due to multiple sclerosis. Jason has already formed new friendships at Westview Community.
OUR VISION Silvera will be the leading advocate and caring provider of affordable homes and services for seniors to live in place with dignity.
Silvera’s Community Newsletter - Fall 2016
LET’S OPEN THE DOORS FOR BETTER COMMUNICATION By Arlene Adamson
This August, I went on my annual CEO Sleepover, which was held this year at our Shawnessy Community. By spending some time as a resident in our communities, I hope to get a better understanding of your experience. It’s also an opportunity for me to have deeper conversations with you in order to better understand what is important to you. As I always do when I visit our communities, I had some wonderful conversations with residents and staff. Thank you for taking the time to share your feedback, but let’s not end the conversation here!
Why your feedback matters
These are your homes — our buildings, yes, but your homes — and we want your input and insights. For example, one Shawnessy resident brought up that one of the eaves isn’t working properly; this is something he saw this summer in the pouring rain. That feedback is invaluable and, because he brought it to our attention, we can now work to address it.
“It’s a nice building, with nice people and staff,” says Jason. “I like to meet new people and talk to them — that’s how I make new friends, and it has been great because there is more space here. I like my room and the public transit system is easily accessible.”
Our goal is always to improve, in all areas, but we can’t do that alone. We need to work together, so please don’t assume that we know about every issue. I encourage you to offer your constructive feedback.
Recently, Jason, a doctor of mathematics, completed his PhD at the University of Calgary where he also teaches mathematics and statistics during the winter semester.
Silvera is your advocate, and we make every effort to understand, observe and share your needs with the broader community and funders. But we’re not doing it instead of you; we hope you never stop advocating for yourselves.
Jason is writing a book on math troubleshooting in his spare time that he intends to get published while living at Silvera.
SILVERA’S VALUES OUR PURPOSE To give seniors the respect they deserve and make it great to be a senior.
(Photos on Page 2)
SILVERA TIMES
NEW FACES AT SILVERA’S WESTVIEW COMMUNITY This summer, Westview residents welcomed 10 new neighbours from Accessible Housing into their community.
Silvera Games 2016
OUR VALUES Service: Supporting residents’ wellbeing and quality of life. Respect: Honouring each other. Teamwork: Working proudly to become better together. Safety: Committing to the safety of our residents and colleagues. Creating Homes… By helping residents feel welcomed and connected. Making a Difference… In a caring way.
4 silvera.ca | If you know someone who needs a Silvera home, please contact us at 403.276.5541
How to be your own advocate
Within Silvera’s communities, the way to do that is by using the Resident Comment Cards, participating in resident meetings or by asking for a conversation with community management. If these methods don’t work and if you need other ways to communicate with us — let us know! Please help us improve by giving us clear feedback and sharing your ideas for solutions. It’s hard to improve if the feedback isn’t specific or if you don’t offer your name, so we can ask for more details in order to come up with the right solution. Outside of your Silvera community, I encourage you to do the same: you are 1,600 people with relevant
Silvera’s CEO, Arlene Adamson, chats with Vera Kalmakoff at Shawnessy Community. and important life experiences to share individually. You are 1,600 strong voices to communicate with your city councillor, your MLA and your MP. Write letters, make phone calls or bring up your concerns when your elected officials visit throughout the year. During my sleepover, you asked if we could offer an orientation about how to advocate with our political leaders, so we’re now planning to prepare a workshop to get you started next year.
Respectful communication is key
At Silvera, we will continue to strive to improve our communication with you. We will work to be clearer on what we can address right away, what will take time to address and, because of restrictions, what we might not be able to do at all. Some things will take longer to change than others, but know that we’re working on them. But, please, keep giving us feedback. One of Silvera’s values is Respect and, in a world that moves so quickly, we all need to be careful not to make assumptions before gathering the facts. We hope that if you have questions, you ask us, and we will do the same. We hope you will feel comfortable asking for more information and coming to us directly when you have concerns or acknowledgments. Give us the opportunity to improve before you take your concerns to social media or — worse — you don’t give us feedback for fear of consequences. We want Silvera to be the best place for you to live, where you have pride of home. We want our employees to work here because it’s noble work, and because they take great pride in creating a home where you can live with independence, dignity and joy. So, let’s keep talking! silvera.ca | 403.276.5541